--- title: Alchemer Survey Reviews meta_title: 'Alchemer Survey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 955 reviews by the users' company size, role or industry to find out how Alchemer Survey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 955 scale: '5' date_modified: '2026-07-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Alchemer Survey Reviews **Vendor:** Alchemer **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 955 ## About Alchemer Survey Alchemer Survey is a professional survey platform that helps organizations collect feedback, analyze results, and turn insights into action across customer experience, employee engagement, and market research programs. Designed for teams that need more power and flexibility than basic survey tools — without the complexity of enterprise research platforms — Alchemer Survey scales from a single project to organization-wide feedback programs. What is Alchemer Survey used for? Alchemer Survey is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, market research studies, employee engagement surveys, product feedback loops, and academic or organizational research. It supports both one-off surveys and ongoing, multi-wave feedback programs across industries including technology, healthcare, education, financial services, and retail. Who is Alchemer Survey for? Alchemer Survey is built for researchers, CX professionals, HR teams, marketers, and product managers who need advanced survey logic and reporting without requiring dedicated IT or data science support. It serves organizations of all sizes — from small teams running targeted studies to enterprises managing global, multi-language feedback programs. Key capabilities: - Advanced survey building with branching logic, piping, randomization, and skip patterns — enabling highly tailored respondent experiences - Pre-built templates for common use cases alongside full custom-build options, so teams can launch fast or go deep - Omnichannel distribution via email, web, SMS, embedded links, QR codes, and social media — maximizing reach and response rates - Real-time reporting and analytics with live dashboards, response filtering, cross-tabulation, and exportable reports for easy stakeholder sharing - Multi-language support for global research programs, with role-based permissions to manage access and data governance at scale - Scalable architecture that grows with organizational needs — from a single survey to enterprise-wide feedback operations How does Alchemer Survey compare to other survey platforms? Alchemer Survey sits between simple tools like SurveyMonkey and Google Forms and enterprise platforms like Qualtrics. It offers research-grade features — advanced logic, robust reporting, and flexible distribution — at a price point and implementation complexity accessible to mid-market teams. Organizations that have outgrown basic tools but don't need (or want to pay for) a full enterprise suite consistently cite Alchemer Survey as a preferred alternative. Bottom line: Alchemer Survey gives organizations the tools to ask smarter questions, reach the right audiences, and act on what they learn — whether running a quick pulse survey or a comprehensive global research program. ## Alchemer Survey Pros & Cons **What users like:** - Users appreciate the **intuitive ease of use** of Alchemer Survey, making survey creation and data collection straightforward and efficient. (33 reviews) - Users value the **reliable customer support** from Alchemer Survey, ensuring assistance is always available for a smooth experience. (22 reviews) - Users find Alchemer's **intuitive interface** makes building surveys easy and accessible for everyone. (20 reviews) - Users commend the **reliable support** from Alchemer Survey, enhancing their confidence and overall positive experience. (18 reviews) - Users enjoy the **ease of creating surveys** with Alchemer, benefiting from its intuitive platform and helpful resources. (14 reviews) - Features (13 reviews) - Users value the **quick setup** of Alchemer, making it easy to create custom surveys for various clients. (13 reviews) - Customizability (8 reviews) - Easy Setup (8 reviews) - Customization (7 reviews) **What users dislike:** - Users face a **steep learning curve** with Alchemer Survey, especially when dealing with complex features and bugs. (9 reviews) - Users express concerns over the **clunky mobile survey experience** and limitations in options for various survey types. (8 reviews) - Users find Alchemer Survey **expensive** , especially with limited tech support and unnecessary higher subscription fees. (6 reviews) - Users find Alchemer Survey's **interface non-intuitive** , leading to a steep learning curve and feature navigation challenges. (6 reviews) - Users criticize the **poor design** of Alchemer Survey, citing navigation issues and difficulty finding essential features. (6 reviews) - Users frequently encounter **software bugs** in Alchemer, making the survey creation and reporting process frustrating and complex. (6 reviews) - Not User-Friendly (5 reviews) - Poor Customer Support (5 reviews) - Users find the **outdated design** of Alchemer Survey less appealing compared to more modern platforms. (4 reviews) - Users criticize the **poor reporting** functionality of Alchemer Survey, noting bugs and layout issues hinder effective comparison. (4 reviews) ## Alchemer Survey Reviews ### 1. The Alchemer friendly for Survey programmer **Rating:** 5.0/5.0 stars **Reviewed by:** Paramesha H. | Senior Survey Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Alchemer Survey?** We can able to easy to do all client requests i.e customer feedback surveys, Employee feedback surveys and after-sales feedback surveys. We can able to full fill all types of questions in this platform. And this platform help to create more no of projects in the full access or user access logins. **What do you dislike about Alchemer Survey?** Need to implement the advanced level questions type like maxdiff, conjoint, segmentations setups. so that it will help us to design the healthcare projects as well in the platform. **Recommendations to others considering Alchemer Survey:** It's easy to use for short and simple survey, especially for feedback surveys like consumer and employee feedbacks. Questions available are generally self explanatory and needs no lengthy training exercises. **What problems is Alchemer Survey solving and how is that benefiting you?** Need to speed up the download, report views process. So that real-time experience data can able to pull it. ### 2. Powerful tool for research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Alchemer Survey?** Many options for different questions, great reports with good excel exports for deeper dive. **What do you dislike about Alchemer Survey?** Sometimes I wish it was easier to bulk add logic to questions. **What problems is Alchemer Survey solving and how is that benefiting you?** Solves our need to survey users and specific panels. ### 3. My favorite survey-creator program! **Rating:** 5.0/5.0 stars **Reviewed by:** Leighton L. | Patient Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Alchemer Survey?** It is so easy to use and can create awesome logic rules for questions. **What do you dislike about Alchemer Survey?** I haven't found anything yet! I'll keep you posted! **What problems is Alchemer Survey solving and how is that benefiting you?** It is solving the problem that many other survey programs don't allow logic and more complex questions. Alchemer makes it easy for us to gather data ### 4. Robust software costs 60% less than competition **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Alchemer Survey?** Alchemer has the key question types and tools that I need for my Market Research business -- conjoint, cross-tabs, image heat maps, video dial-testing, and time limits on questions. Also, unlike just about every other major survey platform, there is no limit on number of respondents on the "small business" plan. There are only a handful of competing software platforms that possess all of those features. QuestionPro is $200 more expensive, and caps the number of respondents. Decipher is $2,700 more expensive. Qualtrics is $4,660 more expensive. Additionally, tech support with Alchemer is usually there by phone after less than 5 minutes on hold, and you talk with someone in Colorado, not the Philippines or India. **What do you dislike about Alchemer Survey?** The software platform can be a little challenging to learn. The Copy/Paste function for questions is a little clunky. **What problems is Alchemer Survey solving and how is that benefiting you?** I am completing qualitative research recruitment/screening, as well as full-blown quantitative surveys. I am able to out-price my competitors because I'm using this great software platform at a fraction of the price the big research firms are paying. ### 5. Great solution for a research agency entering the professional online survey market **Rating:** 4.5/5.0 stars **Reviewed by:** Alexey D. | Head of Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2022 **What do you like best about Alchemer Survey?** Excellent detailed help for any questions, attractive price for the full version **What do you dislike about Alchemer Survey?** Difficulties often arise if you need to add Javascript code to standard functions **What problems is Alchemer Survey solving and how is that benefiting you?** The support team is always trying to help, and the developers are gradually improving the program, which makes it even more predictable and reliable. ### 6. Continually fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Alchemer Survey?** Alchemer is a fantastically flexible tool that allows me to do pretty much whatever I want. Their support is stellar and 9 times out of 10 we figure out the issue and implement it as needed **What do you dislike about Alchemer Survey?** Some of the UX of the app is still a little clunky e.g. Adding a question to the question library from within a survey results in the survey build reloading to the first page. **What problems is Alchemer Survey solving and how is that benefiting you?** Helping me and my time generate compelling insights on user behaviors, needs, and pain points. I can then communicate this to c-level stakeholders and others in the business to define decision making. ### 7. Very powerful survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Alchemer Survey?** Alchemer is a very powerful survey tool. Whenever there is something the team wants to do some complex survey feature, we're almost always able to find out how through their very robust support articles. **What do you dislike about Alchemer Survey?** The surveys themselves don't have the best visuals compared to other survey platforms, but they do the job. Some of the more advanced features require the most top-tier plan which be quite expensive. The multilingual support is also very clunky. **What problems is Alchemer Survey solving and how is that benefiting you?** We often need to collect information from our users and we can have very strict requirements. ### 8. Flexible & Capable!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Alchemer Survey?** Alchemer is both flexible and capable. Alchemer allows a business to easily and quickly create surveys and forms for internal and external use. We use it to enable prospective clients to quickly & easily submit requests for proposals, follow-up service surveys, as well as for internal use (time-off requests for example). We are discovering more and more uses for Alchemer almost every day! It integrates well with many other services and this makes Alchemer an excellent tool for your business! **What do you dislike about Alchemer Survey?** The obvious downside to Alchemer is its cost -- it provides a lot of functionality (much more than free survey platforms) but you pay for it. Not everything good is cheap and not everything cheap is good! **What problems is Alchemer Survey solving and how is that benefiting you?** Alchemer allows us to easily and effectively obtain information from prospective customers, obtain feedback, both internal and external, document employee time-off requests, as well as help us market to new leads. Overall we are more productive and more efficient after integrating Alchemer into our business! ### 9. Robust tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Alchemer Survey?** I appreciate the advanced logic as well as branching offerings! **What do you dislike about Alchemer Survey?** The design, it is a bit dated and even though you can customize the themes it still is not necessarily all there **What problems is Alchemer Survey solving and how is that benefiting you?** We did not have a a survey tool that had advanced logic that allowed us to use multiple methodologies in a single study ### 10. Surveys made easier **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush W. | Head of Technical Consultancy, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Alchemer Survey?** I was looking for a survey tool that could help me get data I want, easy to setup and most importantly can integrate with our tool Jira. I surveyed for so many survey tools and I was really hooked by the simplicity of the platform. **What do you dislike about Alchemer Survey?** I wanted the data could be shown through integration within Jira, but it did not have the direct integration with Jira or many other support tools. Having an integration woudl have simply made it the best choice ever. **Recommendations to others considering Alchemer Survey:** I would highly recommend this software to someone who is looking for eas,y implementation, straight design, and use variety of inbuilt super helpful templates. **What problems is Alchemer Survey solving and how is that benefiting you?** We wanted to capture CSAT survey, and also wanted to enter the market of Customer effort score (not live yet), but we used Alchamer to capture CSAT scoring for our customer support teams. ### 11. Great but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Alchemer Survey?** I like the interface very much. It's easy to understand and navigate. I like the variety of question types available. I like Help - it really helps. It's financially affordable with its amount of good features. **What do you dislike about Alchemer Survey?** They have bugs, the program is not working stably all the time. Some scripts are not always working correctly. They do not allow to use Poedit software to translate the survey to another language, as Survey Monkey does. The translation is really the pain. **What problems is Alchemer Survey solving and how is that benefiting you?** They reply for tickets submitted, but in 80% that doesn't change a thing. At least they consider that bugs are present and have a list of them, so let's hope they will solve them. We did a lot of complicated surveys with them. Nice looking and very modern. ### 12. Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Terence H. | Stemme S12 operator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Alchemer Survey?** Ease of use and customer support. I am a newbie, having struggled to create my first survey on SurveyMonkey. I needed some support but was unable to get it soon enough and so found myself talking with an Alchemer salesman. He could not assist me with the SM question, but I elected to try Alchemer even though it meant scrapping all the work I had invested in SM. It was a great decision. Alchemer was so much more intuitive than SM. I breezed through building the survey way faster than the first pass on SM. And when I needed to resolve a tech problem, Customer Support was there - my email verification had failed to register but when I resubmitted, the hang-up resolved. The result was that I was able to post my survey in time to meet my deadline. **What do you dislike about Alchemer Survey?** The well-meaning salesman tried a bit too hard and got beyond his knowledge base. Fortunately when he realized that he backed off and connected me to customer service. **What problems is Alchemer Survey solving and how is that benefiting you?** A product owner and user group needed to gather technical information to assist the manufacturer in solving a technical mystery. Within 12 hours of posting the survey we had collected responses from >30% of the group. ### 13. Alchemer is a great survey platform for market research! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily H. | Market Research Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Alchemer Survey?** I like the efficiency of the platform and all of the customization options. **What do you dislike about Alchemer Survey?** Sometimes there are glitches but customer support is always willing to help resolve the issue as much as possible. **Recommendations to others considering Alchemer Survey:** Lean on support when you run into issues! They are always available and very helpful. **What problems is Alchemer Survey solving and how is that benefiting you?** Alchemer helps us to gather insights to understand the current trends of the wedding industry and how our services can better help those planning a wedding. ### 14. Powerful survey builder and effective customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Alchemer Survey?** Alchemer has multiple question types so that I can build very complicated surveys. The customer service line is high-speed - I only waited for a minute before a representative picked up the phone. The representative quickly investigated my issue and then sought out the answer. So Hua Pei resolved my problem in less than 5 minutes. **What do you dislike about Alchemer Survey?** The preview page is not exactly consistent with the test page, so I get confused sometimes. For example, in the preview page, the "back" and "next" buttons are in opposite positions than in the testing and survey mode. Radio grid questions also display differently in preview mode than in testing mode. Cascading dropdown questions do not show the options in build mode although displayed correctly in testing mode. **What problems is Alchemer Survey solving and how is that benefiting you?** I am using Alchemer to build and launch surveys. Alchemer saves me time in conducting surveys. It is also capable of setting up complicated display and skip logic, so that only questions and answers that apply to the respondent will be shown to them in the survey. ### 15. Great Product, Easy to Use and Perfect for sending intuitive surveys to users **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle K. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Alchemer Survey?** I like how easy it is to set up and build intuitive surveys that can be attached to any list with a simple URL. I also really enjoy the insights and analytics it builds right away **What do you dislike about Alchemer Survey?** As of right now, I haven't had many limitations within the product itself, I will say one thing I dislike is the overall cost structure and being kicked out **What problems is Alchemer Survey solving and how is that benefiting you?** We use Alchemer to send surveys/questionnaires out to our customers to help identify potential problems and validate theories and hypothesis ### 16. Easy to use and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Luci P. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Alchemer Survey?** Alchemer is pretty easy to use, but when there is a problem - tech support is amazing! **What do you dislike about Alchemer Survey?** Well, not fond of the name, I liked survey gizmo better :) but on the serious side - I would like it better if it cost less - who wouldn't? We have to be selective of who we give access to b/c being a smaller organization we can't just pay for everyone to have access. **What problems is Alchemer Survey solving and how is that benefiting you?** The primary use of Alchemer is for our annual Report Card to our customers. We have been doing this for 11 years now and gather great data from our customers on where we are knocking it out of the park and where we can use their coaching. Using Alchemer provides us with a great historical reference on how we are doing compared to years past. It is so great that we were purchased 18 months ago and our parent company is adopting our tool and using Alchemer to send it to all of our book of business. ### 17. The best platforms for creating surveys quickly and with high accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad A. | Sustainability Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Alchemer Survey?** One of the best survey creation platforms I've used. Alchemer is an easy-to-use survey platform, where all the tools and settings are clear to the user, you just need to write the survey questions in the ready-made form that Alchemer provides to you, and within minutes you will finish entering the questions for the survey and also you will be able to send it to the target groups. Alchemer will work on receiving questionnaires from the recipients, and you will be able to easily extract reports that show you the results and that include graphs with ease. I also like the ability that Alchemer gives users to easily export the data collected for analysis across different statistical software. **What do you dislike about Alchemer Survey?** Nothing worth mentioning, Alchemer definitely achieves the goal of acquiring it, as I can now create the questionnaires I need and receive the results ready to start the analysis. It is challenging to find unpleasant things about Alchemer. **Recommendations to others considering Alchemer Survey:** I highly recommend it to everyone who is looking for a quick and accurate way to complete surveys and unload their results. **What problems is Alchemer Survey solving and how is that benefiting you?** I have established a small company working to help graduate students complete their research, which includes making questionnaires, distributing them, emptying the results, and then carrying out the analysis. These operations were very cumbersome and costly financially as well, as I do not have the sufficient team to carry out all these tasks. After getting to know Alchemer, my concept of work changed radically, as the processes of creating and editing questionnaires, sending them, collecting and unpacking results, are done easily and without the need for a team, which helped me save time and effort and increase productivity. ### 18. Support Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Alchemer Survey?** Alchemer has all the features I need to successfully complete projects. The complex logic available makes it a perfect fit for studies with unique needs. Some other tools don't have the same features, which makes it a great option! **What do you dislike about Alchemer Survey?** The only downside of Alchemer is the challenge of sometimes linking various panel providers to the surveys and not always knowing exactly how to do that. I have never contacted support on this matter however and have always been able to figure it out in the end. **Recommendations to others considering Alchemer Survey:** My recommendations to others would be to utilize the support services, and resources Alchemer has available. Initially, it can be tricky to get used to, but there's a lot of support available. **What problems is Alchemer Survey solving and how is that benefiting you?** One problem we were solving with Alchemer was how to get respondents with a very specific outlook, personality and way of behaving and we needed complex logic to screen out participants who didn't apply. Alchemer was able to support this project and show us new tools to overcome challenges. ### 19. Comprehensive survey tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Alchemer Survey?** Many survey form choices, and easy to select **What do you dislike about Alchemer Survey?** difficult to get function instructions. For example, I spent more than 30 mins for switching off question number. **What problems is Alchemer Survey solving and how is that benefiting you?** training survey after delivery ### 20. Alchemer makes creating robust surveys easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda R. | Lead UX Designer & Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Alchemer Survey?** I love that you can create the survey you want by setting up multiple pages and having complete control over the question types and logic. They also offer options for integrating with other platforms, like Rybbon, to make incentivizing survey responders easy. **What do you dislike about Alchemer Survey?** I wish it was easier to create survey translations. It takes a lot of time upfront. I also wish it didn't cost so much to have extra users join the platform; it's quite an investment. **Recommendations to others considering Alchemer Survey:** When you call Alchemer support, they are so super helpful. I've spent an hour on the phone with a support specialist who was willing to help me set up a complicated survey. Above and beyond! **What problems is Alchemer Survey solving and how is that benefiting you?** Ability to create surveys that do exactly what we want. Other platforms can be really limiting in terms of how you structure the survey and setup the questions. ### 21. Why pay for Qualtrics or settle for Survey Monkey **Rating:** 4.5/5.0 stars **Reviewed by:** Scott L. | Head of Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Alchemer Survey?** There is are a lot of advanced question types and ways to get better data out. The API functionality also makes it nice to use with CRM systems or CDPs that can get updates via a webhook. I've used other tools like Survey Monkey (very basic) or Typeform (very pretty) that don't have the capabilities. Qualtrics has everything very advanced questions and reporting, but they are signficantly more expensive. Alchemer is a great solution for cost-minded researchers that don't want to lose their ability to run Conjoint or MaxDiff functions they might get with more advanced tools. **What do you dislike about Alchemer Survey?** A few things feel a little buggy at times. I think the backend data is not as nice as it could be, and it doesn't have data integrations directly to databases like Snowflake or Postgres. Webhooks get it done, but you need to manage an extra piece of tech to make it work. **What problems is Alchemer Survey solving and how is that benefiting you?** We use Alchemer for both complex user research as well as simple intercepts like NPS. We have gotten a lot of benefit out of that, but we also found it is useful in collecting data into systems that don't have a great interface. ### 22. A solid low budget survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Alchemer Survey?** Very simple to use with Lot of question types and guides **What do you dislike about Alchemer Survey?** Software releases that arent after midnight **What problems is Alchemer Survey solving and how is that benefiting you?** Customer satisfaction accross digital media ### 23. Alchemer is easy to use, intuitive, and thorough **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie W. | Board of Directors: President-Elect, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Alchemer Survey?** Ease of use. I was able to program my very first survey in Alchemer with zero assistance - the question types and layout instructions were intuitive and easy to maneuver. I used a different survey platform in my last role, and though it was a large platform, its skip logic, question piping/masking, analysis, and customization abilities were not even close to those of Alchemer's, AND it was more expensive! **What do you dislike about Alchemer Survey?** I don't dislike anything about Alchemer so far. There are things that could maybe be modernized a bit - the UI feels a little dated - but FUNCTIONALITY is what I truly care about so I really have no complaints. **What problems is Alchemer Survey solving and how is that benefiting you?** Alchemer helps us get surveys out the door quickly. It allows us to ask business questions to our target audience and get turnaround on those questions fast, helping us to make smarter decisions in a faster time frame. ### 24. Robust yet intuitive survey platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Alchemer Survey?** Alchemer offers a large number of question types to choose from. Occasionally I find myself wanting a question type that isn't there, but that occurs much less often than with other platforms. I've used Qualtircs in the past and while Qualtrics may offer more, Alcamers offers 90% of what I need at a far more reasonable price. If I have a question their support team is quick to respond. **What do you dislike about Alchemer Survey?** They offer their own panel called "Survey Audience." Like most panels, a percentage of the responses end up being bogus. Most other panel companies provide credit for these or replace them. I contacted them about this and initially, they said they would work to resolve it, however, it's been nearly two months now and nothing has happened. I have recently sent three unanswered emails. Very disappointing. The survey side of their business is great but stay far away from using them as a panel source. **What problems is Alchemer Survey solving and how is that benefiting you?** Simple to use survey platform that offers most of what I am looking for. ### 25. Alchemer Survey Research Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Mark T. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2016 **What do you like best about Alchemer Survey?** Alchemer is a full-featured, powerful and easy to use survey research platform. It has every type of survey question you could ever use, is very easy and intuitive to use, and powerful in terms of survey creation, data extraction and analysis. It's very easy to learn and very intuitive. **What do you dislike about Alchemer Survey?** There is so much documentation that sometimes it takes a bit of time to find what you need. But the tech folks are there to help. **Recommendations to others considering Alchemer Survey:** Use them ... very powerful, easy to use, at a reasonable price. **What problems is Alchemer Survey solving and how is that benefiting you?** I started a research firm in 2015 and have used Alchemer to conduct almost 20 surveys in areas of customer satisfaction and retention as well as communal sociological and attitude studies. It has fully met my needs, and I don't need to rely on either basic (e.g., Excel) or more rigorous (e.g., SPSS) tools to slice or analyze data. ### 26. Easy to set-up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2022 **What do you like best about Alchemer Survey?** Its easy to set-up and customise, whenever I need instructions, they are always well documented and available on their website. **What do you dislike about Alchemer Survey?** Nothing too major, thought that the Login/Password Action is a little too basic. Does not allow for user to reset password after login, some cybersecurity concern here. **What problems is Alchemer Survey solving and how is that benefiting you?** Its solving our need to manually tabulate the responses from a physical paper based survey, much quicker turnaround to convert the data collected into graphs ### 27. AlChemer Platform Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Alchemer Survey?** The ability to show & hide options within a question options, the superb UTM variable lookup for reporting purposes and the fantastic question type for the price **What do you dislike about Alchemer Survey?** Outdated UI and UX which is a big letdown compared to its competitors Long feature enhancement timelines and time limited support **Recommendations to others considering Alchemer Survey:** It's a Ferrari under a Corolla body - excellent Engine masked with a Power UX & UI. If you are looking for a great UX product it would not meet your requirement however if you looking for a platform that permits lots of flexibility in show hide logic, you may want to consider it. **What problems is Alchemer Survey solving and how is that benefiting you?** Conducting unlimited surveys and unlimited responses is a big plus. It has been used for data collection like Customer details to Business intelligence purposes ### 28. Awesome Survey Software **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor W. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Alchemer Survey?** The ease of use when building questions. They also provide prompts for standard survey question designs which are useful to the untrained user. **What do you dislike about Alchemer Survey?** The test view in the builder is a little clunky but that can be overcome by using the review link. **Recommendations to others considering Alchemer Survey:** This is definitely the best and most cost-effective survey software on the market. We've used them since they were known as SurveyGizmo which was a great product as well. Alchemer is a much stronger application than SurveyGizmo was which is awesome to have access to. **What problems is Alchemer Survey solving and how is that benefiting you?** Employee Engagement and Satisfaction Surveys. Net Promoter Score development. Market Research. ### 29. Alchemer has great potentiality but sometimes crash **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Alchemer Survey?** I like the possibility of customizing surveys (text, question, images, footer, header, script) and product flexibility. In addition, it is so valuable the distinction between links and campaigns. It is so helpful for customer support and the page dedicated to helping. **What do you dislike about Alchemer Survey?** Sometimes I can't use Alchemer for some hours because servers are down (such as yesterday). In addition, my surveys are big, and this is a problem for Alchemer because it can happen that the platform doesn't save my changes or duplicate in the wrong way a survey. Another annoying thing is that when I insert a new question, I have to refresh the page to see the space to insert the question. **What problems is Alchemer Survey solving and how is that benefiting you?** We're trying to make the questions library more agile and useful via API, and we're also trying to manage the launch of campaigns via API. Benefits are what I've just explained in the first question. ### 30. Great tool with so many options **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie G. | Marketing Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Alchemer Survey?** There's lots of sequencing options, various types of options like multiple choice, grids, etc. You can also design where if you say yes or no to a question, you move on to different questions next **What do you dislike about Alchemer Survey?** I wish it was a bit easier to customize with branded fonts, colors, etc. but there's enough. **Recommendations to others considering Alchemer Survey:** If you're looking for something that has more data/analytics and sequencing options, this is a great tool. **What problems is Alchemer Survey solving and how is that benefiting you?** We are able to provide surveys and forms to any of our partners or customers when needed. ### 31. Intuitive survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Alchemer Survey?** The UI is very intuitive and user-friendly. I'm able to create and format the surveys that I need quickly. I love how many different question formats are available--it's incredibly useful. I appreciate the ability to style both my surveys and my reports. Being able to click a button and produce a professional, on-brand report is great. It saves me a lot of time that I would have to spend reformatting the results before sharing. Also, their customer service team is awesome! They have been so helpful and pleasant to work with. **What do you dislike about Alchemer Survey?** The thing that causes me the most frustration is the reports section. It can take a very long time to load, especially if you have a lot of data. Additionally, trying to export the results of a years-long survey is pretty much impossible. My workaround is sharing a report link, which isn't ideal in all situations. **Recommendations to others considering Alchemer Survey:** It works well and is super easy to use. Everyone's specific needs are different, but it meets our needs perfectly. Definitely give it a try! **What problems is Alchemer Survey solving and how is that benefiting you?** I can achieve quick and easy survey creation for ongoing data-driven decisions. I can review the insights in real-time and receive detailed reports. It lets us keep a constant pulse on our participants, allowing us to tweak our program based on their feedback as needed. ### 32. Great tool for surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Monika R. | Senior UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Alchemer Survey?** The best thing is variety of test types and question types, and advanced piping and logic conditions; it all really provides flexibility when I build my surveys. Number of surveys, questions and participants is unlimited even in the cheapest plan, which is crucial. I like that I can add a picture to survey question without having to upload it to my servers first. I can add video. I can ask participants to highlight something in a text attached. This are all the options I lacked in a previous solution I used. Another great feature is that I can change an answer type if I choose wrong one - previous tool I used didn't let me to do it, so if I chose checkboxes instead of radio buttons by accident, to change it I had to remove the question and type it again. Painful especially when you've put a long list of answers. I really like the question preview when choosing the answer type, you see straight away what your question will look like. Options of customising survey report are also very handy. Oh, and the help section is very... well, helpful :) And if you still have an issue after checking documentation, you can contact Customer Support - they really work and solve your problem. **What do you dislike about Alchemer Survey?** I really dislike the PDF and Word doc export of study reports. It looks terrible. Honestly, terrible. The second thing is problems with copied surveys. Sometimes I build a survey starting with the one I already made to have some questions or translations ready. I change questions, but in the preview, sometimes I see the previous version, or I cant change some answer options and eventually have to remove the question and add a new one. With a multiuser account, I can't see who created a survey and when. Sometimes I need to know who's the author to consult them, for instance. I wish Alchemer provided an easy option of embedding the survey on my website, as Usabilla or Hotjar do, let's say. So I just put my page URL in, and a pop-up with my questions shows up. Also, I wish the access to audiences Alchemer provides was included in my plan fee, not paid extra. **Recommendations to others considering Alchemer Survey:** If you're looking for a tool with really good features, Alchemer is for you. **What problems is Alchemer Survey solving and how is that benefiting you?** With Alchemer I can build a survey quickly and with minimal effort. With piping options I an ask certain questions to only a part of my respondents. Collected data is presented in understandable way. I can use default report, or modify the way the results are presented if I need more specified information. Also I can solve problems with availability of my product clients, using the audience provided by Alchemer. ### 33. Easy to use and gets the job done for smaller non-complex surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Natasha B. | Research Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Alchemer Survey?** Self-explanatory functions, easy to use! **What do you dislike about Alchemer Survey?** Not good for complex randomization or logic **What problems is Alchemer Survey solving and how is that benefiting you?** Helps to program and edit online surveys with ease. ### 34. One of the easiest survey platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Hitesh D. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Alchemer Survey?** The overall offering in terms of functionality are great. It functionalities are very simple to use. I have been using it for last 2 years and continue to do so. It is cost effective as well. **What do you dislike about Alchemer Survey?** Customer support is slow. The UI on the mobile can be improved more. I was also unable to find third party integrations with email platforms which we use inhouse. **Recommendations to others considering Alchemer Survey:** Go for it **What problems is Alchemer Survey solving and how is that benefiting you?** Doing brand surveys, CSATs, lead generation. We can easily create any survey, analyse data and make changes accordingly. Using Alechemer, I know how long is the survey and how much completion rate I can expect. ### 35. A genuine value for money survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Eelco M. | Eigenaar | Marktonderzoeker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Alchemer Survey?** Alchemer is the most complete survey tool compared to it's competitors. Easy to use, 100% mobile friendly surveys and plenty of reporting options for clients. **What do you dislike about Alchemer Survey?** Sometimes programming a specific or unusual question requires quite some javascript to make it work. Gladly support is always there to help me with the solution. **What problems is Alchemer Survey solving and how is that benefiting you?** Coming from Questionpro this survey tool offers me much more when it comes to good online market research. It's very much cut to my specific needs. ### 36. Alchemer Survey Gizmo is a powerful survey tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn S. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Alchemer Survey?** I love the visual nature of the results, including the pie charts and the word clouds with the open response answers. The actual survey and the ability to customize the design is a great feature. **What do you dislike about Alchemer Survey?** There are a few features (like exporting the reports) that aren't as intuitive as I'd like them to be. For example, instead of "export," there's Bulk Action. It's also a little pricey, in my opinion **What problems is Alchemer Survey solving and how is that benefiting you?** We use it to deliver our proprietary inventory to determine company culture, employee engagement, job satisfaction, and the like. The clear results and visual nature allow us to present our findings in a very professional manner. Also, with the second level up, it allows conditional questions, and that is a powerful feature ### 37. Highly versatile survey software with a slight learning curve **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor H. | Insights Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2021 **What do you like best about Alchemer Survey?** There's no doubt that Alchemer (formerly SurveyGizmo) is a super powerful survey tool. I think it's pretty intuitive for getting the basics of it, but it takes a little while before you get really comfortable with some of its advanced programming features. I think it stacks up quite well with Qualtrics—I honestly can't say one of them is better than the other. Qualtrics probably has better analytic tools but that comes at an incredible cost premium. **What do you dislike about Alchemer Survey?** One of my dislikes is how hidden some of the options are for questions. Like if I want to randomize survey options (or something like anchoring an option) for a single select or multi select, you have to dig in past multiple menus to get there. When you have large surveys and have to do it more than a few times, it gets very cumbersome. I wish the interface could be a little more intuitive and optimized for faster programming. **What problems is Alchemer Survey solving and how is that benefiting you?** We're able to launch complex surveys to different audiences (both internal and external) and use the data that comes back to create research-backed strategy reports. ### 38. Does everything we need at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** John E. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Alchemer Survey?** The interface is simple and highly intuitive. The analytics are far better than competitors in a similar price range. Alchemer also integrates easily through an API with the platform we use for dashboards. **What do you dislike about Alchemer Survey?** Country specific things like currency symbols are very limited and can't be customised. This impacts reporting. **What problems is Alchemer Survey solving and how is that benefiting you?** Business 1: Community surveys; Diversity and Inclusion surveys Business 2: Custom built financial and business assessments; customer feedback; digitised psychometric assessments ### 39. Service is severely lacking **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Alchemer Survey?** I like the ease of use of the software - it's very user-friendly and for the most part is very self-directed. **What do you dislike about Alchemer Survey?** The service level of this organization has been very sub-par. I had a ticket in for 3 months for a very simple question. First I got no response at all on the case ticket I put in. Finally I went to my sales reps and they copied someone in support to get back with me. Once I finally was assigned someone they only emailed back and forth. When I tried to call them their mail box was full. It's now been almost 6 months and I still don't have an answer to my question. They do provide a customer portal to find answers but my questions were not answered with the portal. I put in a complaint and asked to cancel my membership early and they would not allow this even with the break down in service on their end. **What problems is Alchemer Survey solving and how is that benefiting you?** We are using this for all our internal and client surveying needs. ### 40. super flexible tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Alchemer Survey?** It's extremely flexible, allowing you to easily bulk edit in numerous ways. They've got very rich help documentation. **What do you dislike about Alchemer Survey?** The website could do a better job making the help documentation accessible from within the product itself; I often use google to find the help doc I need. **What problems is Alchemer Survey solving and how is that benefiting you?** Surveying, basic report creation, more advanced survey questions like MaxDiff that we previously didn't have in SurveyMonkey ### 41. Opinions from the ones that matter **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Alchemer Survey?** That it is a user friendly way to get an opinion from a large group collectively, to ultimately come to one decision. It has helped us see areas that need work, & others that need just some tweaking. **What do you dislike about Alchemer Survey?** The only downfall was periodic system failure issues, where answers would sometimes go missing or be discombobulated. When giving the option to take the survey, many wouldn't due to the issues when trying to take it within the system. I'm sure the issues can be addressed & corrected within time. **Recommendations to others considering Alchemer Survey:** Check out other survey platform options. I feel like some are more advanced than others. Some are constantly making changes to better suit the customers needs. **What problems is Alchemer Survey solving and how is that benefiting you?** What areas we could make budget cuts on due to lack of interests in those rewards. Also we have used surveys to come to a conclusion for theme's for our events for our employees, & seeing what will engage our employees while there. ### 42. Great survey instrument! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2017 **What do you like best about Alchemer Survey?** I love the ease of building a survey, and the "canned" reports are clear and provide great visuals. We have some complex data needs for communication cascades, and the team has been incredibly supportive. I also like the ability to export out data for internal analysis easily. As my team has grown, the ability to organize the work by teams makes navigating the home screen much more manageable. When I've needed support, they are very helpful and responsive. We've made a larger commitment, and in the coming months, we'll be working with the team to integrate Alchemer with Salesforce. **What do you dislike about Alchemer Survey?** When you close the browser (without logging out), the site doesn't recognize you when you open it again. **Recommendations to others considering Alchemer Survey:** Test drive it and you'll be hooked. I introduced new team members to the tool, and they were comfortable and confident in building and distributing surveys with just a 15 minute orientation. **What problems is Alchemer Survey solving and how is that benefiting you?** We often need to take quick opinion polls of physicians, nurses and staff or collect participation and evaluation data that can be rapidly analyzed. Survey Gizmo is perfect for this use! The built-in reports allow us to quickly review and share outcomes and move forward with projects and operations. ### 43. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Desmond I. | Program Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Alchemer Survey?** GUI is user-friendly. Customer service is very supportive. **What do you dislike about Alchemer Survey?** Well, I remember having an issue when it was still SurveyGizmo and the customer service was not prompt. Alchemer has been great thus far. **Recommendations to others considering Alchemer Survey:** Try it out. **What problems is Alchemer Survey solving and how is that benefiting you?** Creating efficient public health surveys to elicit responses that improve science and research. ### 44. Great product, incredible customer support team **Rating:** 5.0/5.0 stars **Reviewed by:** Ayala K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Alchemer Survey?** I have basically all of the features I need as an experience market researcher. It's more user friendly than Qualtrics, super easy to learn, and you can't beat the customer support you get. **What do you dislike about Alchemer Survey?** It can be a little glitchy- I have had a few issues but the CS team is awesome and problems are usually resolved quickly. **Recommendations to others considering Alchemer Survey:** Qualtrics has more capabilities in terms of survey flow/logic, but if your designs are relatively straightforward, Alchemer can handle it. **What problems is Alchemer Survey solving and how is that benefiting you?** I field almost all of the surveys... it's compatible with the panel I use, it was super easy to learn, and it's affordable. I own a small market research firm and it has everything I need. ### 45. Full Survey Capabilities & Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Alchemer Survey?** The title of this review says it all. Alchemer offers full-featured capabilities suitable for virtually any type of survey. I've found that their customer service is accessible and consistently top-notch. **What do you dislike about Alchemer Survey?** For those of us who need to use the platform for occasional surveys, it would be great to be able to subscribe for one or a few months at a lower price. **Recommendations to others considering Alchemer Survey:** The interface is user-friendly, especially for those with some prior survey design experience. Some features take a little time getting used to. All in all I've found that the Alchemer platform and support staff are among the very best in the business. **What problems is Alchemer Survey solving and how is that benefiting you?** Most of my surveys are customer or member satisfaction surveys. One I did a few years ago gathered information on 1,800 sports fans across the country plus a smaller control sample of non-fans. The information/data collected served as the raw material for a book that I published. ### 46. Alchemer Survey and Support Outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Alchemer Survey?** The survey tool is very easy to use. The support from Customer Support is helpful, especially if you use the survey tool infrequently. The Support team is knowledgeable, professional, patient, and easy to work with. **What do you dislike about Alchemer Survey?** There is nothing I disliked about using the survey tool. **Recommendations to others considering Alchemer Survey:** The Survey tool is an excellent tool to gauge opinions and satisfaction. **What problems is Alchemer Survey solving and how is that benefiting you?** I develop and execute a sales compensation survey tool for a global sales team. Since I don't use the tool on a regular basis, I forget the details of how to do the question and response flow. Once the support team helped me with some basic questions, I was on my way. The process of sending out the survey, cataloging the responses, and doing the analysis is easy. The analysis and presentation tools are excellent, with options for presenting the results and slicing and dicing the results by question and response makes it easy for me as well as the audience. ### 47. Freakishly Good Survey Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | AV Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Alchemer Survey?** SurveyGizmo has the features that accommodate both the advanced and novice survey creators. The base level of features has an expansive selection of question types. It is so easy to use that it took longer for me to set up the account than the first draft of my first survey. I've used a few of the other better known survey tools, hands down, SG was the better experience. The bonus is a cost that is very modest. The other tools for sharing, testing and results analysis are trivial to use. The provided graphical report will require no modification for most users and is laid out in a very digestible format. Support is quick and they have been very good at interpreting the question and giving answers that are on-point. **What do you dislike about Alchemer Survey?** I've only had one complaint with SG. The examples, advice or strategies in what questions types to ask or the ordering of questions for more effective surveys is non-existent and something survey creators need to learn on their own. **Recommendations to others considering Alchemer Survey:** Sign up for the free account, kick the tires. You can have a simple survey created with logic, multiple question types and see results in 15 minutes. **What problems is Alchemer Survey solving and how is that benefiting you?** The problem SG provides for us is an avenue for the quick and effective collection the thoughts of our organizations people on a variety of subjects. Revisions to surveys is so quick, it makes collaboration painless and near real-time in responsiveness. ### 48. Intuitive and Easy to Use Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Alchemer Survey?** We utilize the software to analyze the various customer data we access to provide more educated business consulting. For example, we utilize employee engagement surveys, leadership diagnostic surveys and more to better understand the current state of culture within an orgnanization. I find that the software is easy to use and intuitive, offering a wide variety of question types and scripting options. The most helpful aspect that I have found is the ability to leverage the Alchemer support team in building more complex functionality. They are extremely helpful and willing to go above and beyond. **What do you dislike about Alchemer Survey?** There are some functionality pieces that I wish were included that would take my surveys to the next level. **Recommendations to others considering Alchemer Survey:** If you are looking for a cost-effective survey tool, then this is an excellent option for you **What problems is Alchemer Survey solving and how is that benefiting you?** We initially purchase a license to create more intuitive and detailed surveys to complete customer analysis. This allows us to present our customers with detailed information on internal operations and employee engagement. While using Survey monkey, we realized that reporting options were relatively simplistic. We find with this software we are able to create more detailed reports without as much manual effort. ### 49. Alchemer gets the job done, but challenges remain **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Alchemer Survey?** I do an annual survey of my magazine's readership using Alchemer. I like that the survey is very easy to update and gives me spreadsheets after the survey is closed. **What do you dislike about Alchemer Survey?** I've been VERY unimpressed with Alchemer's customer service personnel. They're not helpful at all. I also don't like how Alchemer organizes the spreadsheets after the survey is closed. **Recommendations to others considering Alchemer Survey:** Make sure you know all about the level of support you're getting with your particular license. **What problems is Alchemer Survey solving and how is that benefiting you?** Alchemer helps me survey my readership on an annual basis. It allows me to send my readers a survey link, and then Alchemer will supply me with the data. ### 50. Great tool, fair price! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Alchemer Survey?** Alchemer is highly flexible! There is a question type for anything you're trying to uncover! Great for smaller teams with small budgets. We were even able to integrate with our salesforce instance for some very complex processes! **What do you dislike about Alchemer Survey?** It's so elaborate at times it can be confusing for which question types to use for what. As a novice in research and survey crafting however, it's simple enough to figure it out. **Recommendations to others considering Alchemer Survey:** Try it! It has the flexibility to be used in 90% of use cases we needed (can't actually think of one it wasn't able to be used). **What problems is Alchemer Survey solving and how is that benefiting you?** Data collection and NPS. We use Alchemer when we're trying to connect data from a large group of people, as well as automating our NPS program! ## Alchemer Survey Discussions - [How do I make QR codes for the links?](https://www.g2.com/discussions/how-do-i-make-qr-codes-for-the-links) - 2 comments, 2 upvotes - [What happens to the data I collect? Is it stored securely?](https://www.g2.com/discussions/2739-security) - 2 comments, 2 upvotes - [Recoding variables based on two questions](https://www.g2.com/discussions/recoding-variables-based-on-two-questions) - 1 comment, 1 upvote - [Using logic based on source link- offine](https://www.g2.com/discussions/using-logic-based-on-source-link-offine) - 1 comment, 1 upvote - [Is there any way to bulid the banners/crosstabs?](https://www.g2.com/discussions/alchemer-is-there-any-way-to-bulid-the-banners-crosstabs) - 1 comment, 1 upvote - [View Alchemer Survey pricing details and edition comparison](https://www.g2.com/products/alchemer-survey/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+18%3A29%3A47+-0500&secure%5Bsession_id%5D=fbc1ceac-5a37-4d55-acc3-ca2f3a144d11&secure%5Btoken%5D=d58ff11a690e9bc9b0243ecb38f1c8cc4942fe80904d8e4b78144de80bd8a786&format=llm_user) ## Alchemer Survey Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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[Twilio](https://www.g2.com/products/twilio/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sign](https://www.g2.com/products/zoho-sign/reviews) ## Alchemer Survey Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Alchemer Survey Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,141 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - 4.5/5.0 (977 reviews)