Microsoft Dynamics 365 Customer Voice Reviews & Product Details

Native integration with Dynamics 365 & Dataverse

Extensibility with Power Platform

Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily Review collected by and hosted on G2.com.

Limited Survey Customization Compared to Dedicated Tools

Design & User Experience Is Basic

Offline or Embedded Experience Limits Review collected by and hosted on G2.com.

With an emphasis on producing reports and surveys without requiring a lot of technical knowledge, it appears to be simple to use. Its close integration with other Dynamics 365 apps points to a simplified setup procedure in terms of implementation. By connecting feedback data to employee profiles, this integration may also be beneficial for obtaining a comprehensive picture of the employee experience. Customer Voice might be the best tool for targeted feedback campaigns or periodic pulse surveys in terms of usage frequency. Finally, since Microsoft is supporting it, customer support ought to be dependable. All things considered, Dynamics Customer Voice appears to be an easy-to-use tool for getting insightful employee input and making data-driven decisions. Review collected by and hosted on G2.com.

It might not have the comprehensive features of more specialized survey tools, despite being user-friendly. Furthermore, limiting the quantity of surveys and questions permitted may pose a challenge for extensive feedback campaigns. Since not all Dynamics 365 users have access to full creation capabilities, it's also important to look into licensing fees. Review collected by and hosted on G2.com.

My experience has been largely positive. The platform is quite intuitive, especially those who are all already familiar with Microsoft ecosystem. The learning curve is relatively gentle. The real-time insight and analytics provided by customer voice have been instrumental in understanding customer sentiments. Review collected by and hosted on G2.com.

It took us lot of time to customize a platform to meet our specific requirements fully. Higher cost with extensive features. Review collected by and hosted on G2.com.

The seamless integration of Microsoft Dynamics 365 Customer Voice is what really excites me about it. The days of balancing various feedback systems are long gone! It easily integrates with the Dynamics 365 ecosystem, adding up-to-date feedback data to customer profiles. My life is made easier by this unified view, which gives me a comprehensive understanding of the customer journey that helps me test features. Customer Voice excels in its usability even beyond integration. Because of the pre-built templates and user-friendly interface, creating surveys is a breeze. Insightful surveys can be created in minutes by non-technical users as well, resulting in more feedback and less hassle. Furthermore, I only need to click to access the thorough documentation and helpful customer support if I ever run into trouble. Moreover, a tester's paradise is the simplicity of implementation. Long deployment times and intricate setups are not required. Customer Voice scales and deploys quickly, so I can concentrate on making sure it works rather than getting bogged down in technical details. Review collected by and hosted on G2.com.

There is a lot of feature overload in Customer Voice. Customization is fantastic, but there are so many options available that regression testing can become extremely difficult. Comprehensive testing is essential but resource-intensive because of the possibility that bugs will go unnoticed for extended periods of time due to some teams' infrequent use. A delicate balance must be struck between thorough testing and usability. Review collected by and hosted on G2.com.

For any company customer voice plays a vital role. This tool really helps to make note of key points from customer. The data helps us for performance bench marking, for reporting purposes and making dashboards. Review collected by and hosted on G2.com.

I do not find any dislikes about this application. I hope future updates makes the application more user friendly and easy to understand tool. Review collected by and hosted on G2.com.

Easy to use to track sales and project opportunities Review collected by and hosted on G2.com.

Wish the "Current Situation" section allowed for infinite number of characters Review collected by and hosted on G2.com.

What I like the most about Microsoft Pro is the ability of not only creating forms, but also to envision insights and analytics. It is user-friendly, simple to use and has a great dashboard. Review collected by and hosted on G2.com.

There is not a lot to dislike about it. However, I consider the price of the product to be a disadvantage as well as the lack of guidance when using the app. This could be improved by adding tutorials of some sort to engage new users. Review collected by and hosted on G2.com.

The Dashboard and home page customization. I liked to see important contacts, queries and can sort the queries based on complexities. Review collected by and hosted on G2.com.

I just cannot dislike anything in this product. I am sure that there are improvement areas, but Microsoft has done well to design this App. Review collected by and hosted on G2.com.

Microsoft has revamped Microsoft Forms really well and now the features are even better than before. The Option to connect database links along with the Forms is great and the interconnect to Oracle and SQL DB is also a great add on. Data can be transmitted in the backend and the relevant databased can be updated instantaneously instead of the sender doing it manually. I really like the fact that now, MS. Forms can be integrated with MS. Outlook as well Review collected by and hosted on G2.com.

I can not seem to find any reason to dislike Microsoft Forms Review collected by and hosted on G2.com.

Makes creating surveys a simple task to complete. Review collected by and hosted on G2.com.

365 Customer Voice lacked some features that other insights tracking tools offered. Review collected by and hosted on G2.com.