--- title: Microsoft Dynamics 365 Customer Voice Reviews meta_title: 'Microsoft Dynamics 365 Customer Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how Microsoft Dynamics 365 Customer Voice works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 25 scale: '5' date_modified: '2026-07-13' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Microsoft Dynamics 365 Customer Voice Reviews **Vendor:** Microsoft **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 25 ## About Microsoft Dynamics 365 Customer Voice Capture, analyze, and act on customer and employee feedback with a simple-yet-powerful enterprise survey solution. ## Microsoft Dynamics 365 Customer Voice Pros & Cons **What users like:** - Users value the **seamless integrations** with Dynamics 365 and Dataverse, enhancing their productivity and feedback processes. (1 reviews) **What users dislike:** - Users find **limited customization** in Microsoft Dynamics 365 Customer Voice, hindering its adaptability to specific needs. (1 reviews) - Users find the **design and user experience basic** , limiting their ability to customize surveys effectively. (1 reviews) ## Microsoft Dynamics 365 Customer Voice Reviews ### 1. Seamless Dynamics 365 Integration and Effortless Feedback Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek S. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Native integration with Dynamics 365 & Dataverse Extensibility with Power Platform Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily **What do you dislike about Microsoft Dynamics 365 Customer Voice?** Limited Survey Customization Compared to Dedicated Tools Design & User Experience Is Basic Offline or Embedded Experience Limits **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily - we are able to send notification on closure of case and it gets directly attached to case, from responce we are able to run AI model and judge feedback which helps rate the employee as well ### 2. Role of Microsoft Dynamics Customer Voice In HR **Rating:** 4.5/5.0 stars **Reviewed by:** Sadhana D. | Human Resource, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Microsoft Dynamics 365 Customer Voice?** With an emphasis on producing reports and surveys without requiring a lot of technical knowledge, it appears to be simple to use. Its close integration with other dynamics 365 apps points to a simplified setup procedure in terms of implementation. By connecting feedback data employee profiles, this inetgration may also be beneficial for obtaining a comprehensive picture of the employee experience. Customer voice might be the best tool for targeted feedback campaigns or periodic pulse surveys in terms of usage frequency, finally since Microsoft is supporting it, customer support ought to be dependable. All things considered, dynamics customer voice appears to be an easy to use tool for getting insightful employee input and making data driven decisions. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** It might not have the compresehnsive features of more specialized survey tools, despite being user-frindly, furthermore, limiting the quantity of surveys and questions permitted may pose a challenge for extensive feedback campaigns , since not all dynamics 365 users have access to full creation capabilities , it's also important to look into licensing fees. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Microsoft Dynamics Customer Voice addresses a major issues for me like it make the process using surveys to get employee input more efficient, this can take the place of cumbersome email threadsor papers, increasing participation rates and simplifying data analysis, customer voice can assist in pinpointing areas where the employee experience needs to be improved. I can identify patterns and pain points in the form of onboarding, workplace culture and professional development opportunities by deliving deeply into feedback data. This enables me to concentrate its efforts on project that will significantly affect employee retention and satisfaction. ### 3. A look at Microsoft Dynamics 365 Customer Voice Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Sharin S. | Team Lead - Azure and Windows server, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Microsoft Dynamics 365 Customer Voice?** My experience has been largely positive. The platform is quite intuitive, especially those who are all already familiar with Microsoft ecosystem. The learning curve is relatively gentle. The real-time insight and analytics provided by customer voice have been instrumental in understanding customer sentiments. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** It took us lot of time to customize a platform to meet our specific requirements fully. Higher cost with extensive features. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Save time and and resources by automating feedback collection. ### 4. The beast in Microsoft. **Rating:** 4.5/5.0 stars **Reviewed by:** Paras R. | Software Tester, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Microsoft Dynamics 365 Customer Voice?** The seamless integration of Microsof Dynamics 365 Customer Voice is what really excites me about it. The days of balancing various feedback systems are long gone! It easily inegrates with the Dynamics 365 ecosystem,addying up-to- date feedback data to customer profiles. My life is made easier by this unified view,which gives me a comprehensive understanding of the customer journey that helps me test features. Customer voice excels in its usability even beyond integration.Because of he pre-builttemplates and user-friendly interface,creating surveys is a breeze.Insightful surveys can be created in minutes by non-technical users as well,resulting in more feedback and less hassle. Furthermore,i only need to click to access the thorough documenation and helpful customer support if i ever run into trouble. Moreover, a tester's paradise is the simplicity of implementation.Long deployment times and intricate setups are not required. Customer Voice scales and deploys quickly, so I can concentrate on making sure it works rather than getting bogged down in technical details. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** Threr is a lot of feature overload in Customer Voice. Customization is fantastic,but there are so many options available that regression testing can become extremely difficult. Comprehensive testing is essential but resource-intensive because of the possibility that bugs will go unnoticed for extended periods of time due to some teams' infrequent use. A delicate balance must be struck between thorough testing and usability. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** An effective way to combat blind spots is through customer voice! It clarifies user issues that i might have overlooked. Suppose you are testing a new feature and Customer Voice informs you about its usability,areas of difficulty,and features that users would love to see improved.Eliminate speculating about what matters to them! Because of this feedback loop,I can fix actual pain points instead of chasing imaginary bbugs,which saves me a ton of time and effort. Finally,Customer voice makes every bug fix feel ten times more satisfying by assisting me in making sure the finished product actually satisfies users. ### 5. Microsoft Dynamics 365 Customer Voice - End user review **Rating:** 5.0/5.0 stars **Reviewed by:** Bughtha Prakash R. | Senior Procurement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Microsoft Dynamics 365 Customer Voice?** For any company customer voice plays a vital role. This tool really helps to make note of key points from customer. The data helps us for performance bench marking, for reporting purposes and making dashboards. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** I do not find any dislikes about this application. I hope future updates makes the application more user friendly and easy to understand tool. **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** I would definitely recommend others to use this tool. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Sometimes there is lag which leads to degrade the performance of application other than that there no problem for me. ### 6. Project Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Easy to use to track sales and project opportunities **What do you dislike about Microsoft Dynamics 365 Customer Voice?** Wish the "Current Situation" section allowed for infinite number of characters **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Helps prevent lost opportunities by allowing better project and opportunity tracking ### 7. Forms meet insight to create the ultimate Customer Service solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Florencia Agostina F. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Microsoft Dynamics 365 Customer Voice?** What I like the most about Microsoft Pro is the ability of not only creating forms, but also to envision insights and analytics. It is user-friendly, simple to use and has a great dashboard. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** There is not a lot to dislike about it. However, I consider the price of the product to be a disadvantage as well as the lack of guidance when using the app. This could be improved by adding tutorials of some sort to engage new users. **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** It is a great alternative to Google forms. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** By using Microsoft Pro I was finally able to build forms, share them, and visualize feedback in an effective way. The insight from each survey allowed me to understand students' needs and preferences. ### 8. Best Cloud based Customer Service Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag T. | Service Delivery Consultant II, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2021 **What do you like best about Microsoft Dynamics 365 Customer Voice?** The Dashboard and home page customization. I liked to see important contacts, queries and can sort the queries based on complexities. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** I just cannot dislike anything in this product. I am sure that there are improvement areas, but Microsoft has done well to design this App. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** I can connect Customer Service to Automated Chatbots for minor issues; I can record the points; escalate them to respective teams, or keep track of solution time. The Dashboard helps to see real-time performance and highlights any outstanding issue that may need instant focus. ### 9. Great improvement in Features and Interface Design by Microsoft **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2021 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Microsoft has revamped Microsoft Forms really well and now the features are even better than before. The Option to connect database links along with the Forms is great and the interconnect to Oracle and SQL DB is also a great add on. Data can be transmitted in the backend and the relevant databased can be updated instantaneously instead of the sender doing it manually. I really like the fact that now, MS. Forms can be integrated with MS. Outlook as well **What do you dislike about Microsoft Dynamics 365 Customer Voice?** I can not seem to find any reason to dislike Microsoft Forms **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Remote server access is great while working on the forms and each form can be used by multiple team members, hence the overall templates can be edited and added on for the next requirement. Using forms we are able to gather feedback and also do massive analysis on what our end users really want. ### 10. Track Trends **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Makes creating surveys a simple task to complete. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** 365 Customer Voice lacked some features that other insights tracking tools offered. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** It offered a quick turnaround in getting surveys out. ### 11. Simple but powerful digital forms! **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan H. | Licensee, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Anyone can use forms. It's so simple to build a great form. Overtime you will learn how to branch and make more complex forms and then have other MS products that leverage the data added by users on the form. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** It does lack some complex formula and conditional logic of other forms programs. So if you are a power user it may not be the option. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** We waste less paper and have less spread out information, it increases company compliance with processes as they have to follow the forms order to get the tasks done ### 12. Microsoft Forms Pro fills all the gaps and brings the best out of a survey. Its a complete makeover. **Rating:** 5.0/5.0 stars **Reviewed by:** Ritwik C. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Microsoft Pro is where forms now becomes surveys with response analysis. Incorporating forms insight and analytics. It provides an email template builder which involves you to customize the body/message with placeholders and thus dynamically inserting the data. With forms pro, the surveys are more personalized and wit the power of Microsoft Flow one can easily send customized email trigger based on the responses received. It offers a great tool to incorporate tools to analyses responses which can be related to each other and offer more understanding in order to bring out a powerful result bases on related responses. Forms Pro is all about integration, that is automatically recording the responses in Google Sheet, SharePoint or even Flow. It gives a push notification when a Cognito response is submitted or approved. Best part is that how it creates a profile for the candidate / respondent. One has a greater leverage by taking the advantage of Microsoft Office 365, which again gives us greater control on analysis, insights and predictive outcomes. Powerful search also picks up even the tiniest details of the responses. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** There is not much to dislike as it incorporates pretty much everything one can do with survey or some feedback. However, the only shortcoming which i dislike is the price and lack of a good tutorial or a video walk through which could help utilize the ton of features for a better productivity and outcome. The pricing strategy is the only downfall which could have been better segmented. There is also the fact that since its not a very old software, they should have marketed the product quite exclusively and empathically so as to bring greater number of people for acceptance. **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** Just ask the question to yourself: "Do I need advanced functionality to send surveys, analyze the responses and automatically send the responses forms based on a trigger?" If your answer is yes, then Forms Pro is for you! Again, most of this could potentially be done without Forms Pro by manually exporting the results and building Power Business Intelligence reports then manually creating emails in Flow, but why would you do all of that ?, when everything can be done by the software itself. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** We have been using it extensively to get Employee details, personal details like, educational qualification, blood group, address for the purpose of employee screening during pre-interview selection round. Employee financial profile building by going deeper into the details like satisfaction, motivation level, productivity, utilization, quality audits, etc. ### 13. People Manager and Microsoft Forms Pro... You need it! **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel Alonso H. | People & Culture Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** You have to know what your people need from you, what they need to advance in their goals. Truly receiving the results through a simple survey in Microsoft Forms Pro has been the best. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** Having access to Microsoft Forms Pro thanks to a business account has been very pleasant. Use it and apply the results for the same people in your company, the best. I think it should be more easily accessible to other groups (non-business), that's what doesn't help to always improve, that I don't like. **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** Now we need to know where to head when we want to work to support others. Microsoft Forms Pro is an easy way to get answers. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** After some time supporting the teams, I didn't know where it was necessary to adjust to improve. A more agile way was discovering that I could use Microsoft Forms Pro to send them surveys and find out. That's what I did. Simply discovering what is needed, coming from the same people, has been the best. The benefit was mutual: Growth for the people and for me. These types of tools were not available in the past, now that we have them, we must use them to improve our personal and professional goals. That's what we are now doing at Talento Desarrollo Personal Profesional (by meerkat). ### 14. Review of Microsoft Forms Pro **Rating:** 3.5/5.0 stars **Reviewed by:** Haley V. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** I felt the program was user-friendly and cost efficient! **What do you dislike about Microsoft Dynamics 365 Customer Voice?** The program did not fit my company's specific needs and was not as easily customizable as we initially thought. We in turn decided to manipulate the free version through Office 365 for the purpose that this program was needed to fill. **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** I would recommend using the trial period to your advantage as much as possible. Put time into making the trial period a true trial period so your organization can see if it is something worth purchasing and implementing over a longer period of time. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** We were having issues with our timesheets and PR report forms, so we decided to give Microsoft Forms Pro a try. The benefit of the program was the ability to have employees on the road fill out timesheets in a timely manner instead of having to wait until they got home to fill out a PDF, print it, sign it, and send it into management. ### 15. Love this as a google alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Janesh R. | Relationship Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** The best part is how it integrates with the entire suite of MSFT products. Since we became a Microsoft company we've moved over the suite of products and I love how seamlessly the forms integrate with everything else. I will say that's quite the upper hand over google. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** Not a lot to be honest. It's not like I live in this thing so I would have a slew of improvement ideas. Form software just needs to be easy to use and integrate well with other products. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Using this a lot for customer surveys and getting input from clients. Keeps things organized as opposed to me sifting through e-mails. ### 16. Simply great and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Raju K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** I have used many Online Forms apps but Micorsoft Forms Pro is by far the easiest and the best. The multiple options available to make it very eye catchy and effective for feedback collection **What do you dislike about Microsoft Dynamics 365 Customer Voice?** We have been using Microsoft Forms Pro for about 2 years now and I must say it is a great application and that I do not have any dislikes about it **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** Since it is very simple and minimalist, I would recommend everyone to use it for the Survey requirements. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** We are able to create attractive survey forms to get Employee feedback and also to get Client feedback. ### 17. Good survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Good tool, when you create a form, you can invite others to respond to your survey by using any web browser or mobile device. It support anonymous reply, too. Responders do not have to have Microsoft Office 365 account. When results are submitted, you can use built-in analytics to evaluate responses. It suggests some auto generated reports. Support branching. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** There are some limitations, but Microsoft is constantly improving the tool. Main drawback is that you can not limit how many people can respond to your survey. For example, it would be a great tool to collect limited number of replies to sign up for a training class (with limited seats). **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** Good tool, give it a try for your information gathering needs. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Surveying and analyzing customer and employee feedback in a simple way. Can be open to an external contractors, too. ### 18. Forms but better! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Forms Pro is just a better version of Forms. Forms is already easy to use and figure out even has a basic microsoft office user, but Pro gives you the analytics tools if you are trying to dive deeper into your forms responses. It also allows you to use Quiz functionality and a more robust sharing feature. Another thing I do like is the Pro version gives you the ability to make forms more personalize such as more personalized, user-based emailing and more options for questions. Coming from the standard version to Pro, you will notice that the interface is exactly the same so there won't be any issues with change or learning how to navigate around as a regular user. Forms in the Pro version benefit from the advantages of AI – based on the keywords we use in the title of the survey, we will be prompted suggestions of questions and their types, which we can immediately use and insert into the created form. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** I do like that it integrates with Flow, but if you don't know how to use flow it might make Forms Pro harder to use. I am also the admin for the regular version of Forms, so I haven’t found the option to migrate the standard form to the survey from the PRO version. This is in my opinion an interesting feature that will help new Pro users benefit from all the features of surveys, without the need to rewrite them from scratch. If you use validation for the entered data, you can only limit it to the numbers and values ​​of these, e.g. less than, between, etc … Unfortunately, there is unfortunately no option to validate the entered values ​​using regular expressions or masks. Detriment. Would do well to. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** More robust responses for surveys and quizzes which makes for better results for company forums and anonymous feedback. Forms (not pro version) is very basic, but Pro takes it to the next level for us when looking for more information. ### 19. good forms software **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin K. | Administrative staff member, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** -Shows average time taken To complete surveys. -variety of question formats. -user friendly interface -extremely easy to use -can easily export results to excel sheet **What do you dislike about Microsoft Dynamics 365 Customer Voice?** -seems to be no clear way to lock form to specific users like google forms does. **Recommendations to others considering Microsoft Dynamics 365 Customer Voice:** A great tool to collect insight WITH more analysis compared to google forms **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** -easy way to collect Survey data and analyze it with the excel export feature. ### 20. Financial Consultant **Rating:** 4.0/5.0 stars **Reviewed by:** Alex K. | Financial Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** It's very user friendly and easy to navigate around even for those who aren't tech savvy. It allows for great analytics on the responses and you can view them side by side. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** It can be slow sometimes and the question typed are limited. It would be great to have more elaboration. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** It can help with surveys that we send out and sometimes they are around the employees and their satisfaction levels. ### 21. creating research in a professional way **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael D. | Desenvolvedor full stack, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** There are several points I like to use in microsoft forms pro, one of them is the ease of installing and configuring this program, I can automatically send surveys based on event triggers, analyze comments impact on businesses, I can reach audiences with QR CODE, email , web pages and more, and the very affordable price, is a great tool, which is essential to use. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** There is nothing negative, I like everything about this incredible program, it is a quick program to use. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** It helped me to interact better with my clients, it is very good to use it. ### 22. M/S Form Pro Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Ease of use when designing & creating custom edits on the fields. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** There error messaging is not that great when creating form fields and I found it too limiting to how I want a field to be editable for user entry. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Creating forms for users to use, instead of writing information. Moving more towards a paperless society. ### 23. Great Form Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Microsoft Forms Pro has a very user friendly user interface and is extremely easy to use compared to other forms software. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** It is a little pricy but all in all is a good solution. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Microsoft Forms Pro has definitely enhanced our day-to-day when it comes to using a form builder. ### 24. Microsoft Pro Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Helps gather feedback to make better business decisions. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** Very selective Question types versus just the regular Microsoft forms. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** How you share your forms & what you can do with your responses. ### 25. Very Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Microsoft Dynamics 365 Customer Voice?** I liked the ease of use and the simplicity. **What do you dislike about Microsoft Dynamics 365 Customer Voice?** I disliked how there are not group forms yet. **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Microsoft Forms Pro has made making surveys so much easier. ## Microsoft Dynamics 365 Customer Voice Discussions - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/microsoft-dynamics-365-customer-voice-what-are-the-features-of-microsoft-dynamics-365) - 1 comment, 1 upvote - [View Microsoft Dynamics 365 Customer Voice pricing details and edition comparison](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A20%3A12+-0500&secure%5Bsession_id%5D=40f661dc-c211-43ae-8b27-ed95e98aee62&secure%5Btoken%5D=5218a8d774f4cbff7cb78f32b081f5e1ee915d49a4dc1a3dce0774f6a6aeef77&format=llm_user) ## Microsoft Dynamics 365 Customer Voice Integrations - [Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) ## Microsoft Dynamics 365 Customer Voice Features **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Microsoft Dynamics 365 Customer Voice Alternatives - [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) - 4.4/5.0 (448 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,061 reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - 4.5/5.0 (2,480 reviews)