Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.



ServiceDock offer customer service via messaging apps, social and web chat in one easy-to-use dashboard.

Work for ServiceDock?

Learning about ServiceDock?

We can help you find the solution that fits you best.

Find the Right Product

ServiceDock Reviews

Ask ServiceDock a Question
Write a Review
Filter Reviews
Filter Reviews
Company Size
User Role
Showing 1 ServiceDock review
LinkedIn Connections
ServiceDock review by Ben W.
Ben W.
Validated Reviewer
Verified Current User
Review Source

"World class customer feedback management and insights"

What do you like best?

Capturing honest feedback from our customers, both transacting and non-transacting, is key to establishing what we are doing right and wrong in our stores. Working with ServiceDock has been a revelation because we're capturing 3 times more feedback than we did with the web-based solution we were using, which means we now hear the voice of the customer louder and clearer than ever before.

Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.

What do you dislike?

No complaints as of yet! We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.

Recommendations to others considering the product

I would highly recommend Oisin and the team.

What business problems are you solving with the product? What benefits have you realized?

The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to the feedback live and attempt to rectify and issues immediately and address the customer's feedback; good or bad. We have 3x the amount of completed responses and the insights and learning from both purchasing and non-purchasing visitors has been invaluable to the way we operate out stores.

Sign in to G2 to see what your connections have to say about ServiceDock

What Other Retail solution do you use?

Thanks for letting us know!

There are not enough reviews of ServiceDock for G2 to provide buying insight. Below are some alternatives with more reviews:

Looklet Logo
Looklet provides retailers with an efficient in-house studio and creative styling tools to produce high quality dynamic fashion images.
TrailBlazer Logo
Trailblazer is a web based Repair shop tracking and management tool with intuitive workflow, stock management, automated messaging, and other great features that make running your repair shop a real breeze.
JDA Allocation Logo
JDA Allocation
This industry-leading solution enables you to custom-tailor your merchandise, even by size, based on the way customers are actually shopping your stores. Even your toughest merchandise planning challenges, such as new stores and promoted items — can be conquered with JDA Allocation.
"TXT Retail Merchandise Lifecycle Management Solution Logo
"TXT Retail Merchandise Lifecycle Management Solution
TXT Retail is a leading provider of end-to-end Merchandise Lifecycle Management solutions for luxury, fashion and specialty retail sectors.
Aislelabs Connect Logo
Aislelabs Connect
Turn your free WiFi into an advanced customer survey and WiFi marketing tool that is perfect for small and medium size businesses like cafes, restaurants, retail stores, and more.
StoreLink Logo
Retail solution that supports item level inventory tracking for petroleum convenience stores.
3DVIA Logo
3DVIA provides enterprises and consumers, smart 3D space planning solutions that enable new ways to engage, consider, and make the best choice.
Sellpoints Logo
Sellpoints is an online sales network that supports manufacturers and retailers in merchandising their products.
Antique Mall Accounting System Logo
Antique Mall Accounting System
Antique Mall Accounting System is a consignment inventory software for independent dealers or consignors and the weekly or monthly distribution of sales revenue less commissions, rent, credit fees and sales taxes.
Repair Pilot Logo
Repair Pilot
Repair Pilot is a customizable designed to track repair orders, manage customers and jobs, print labels, upload images and signatures.
Show more
Kate from G2

Learning about ServiceDock?

I can help.
* We monitor all ServiceDock reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.