I really appreciate the deep Shopify integration with LoyaltyLion. It makes the loyalty feel native rather than being just an add-on. I also find the initial setup to be smooth.

I like that LoyaltyLion rewards actions beyond just purchases, which means engagement doesn't stop at checkout. I also appreciate how fast the initial setup was, making it easy for my team to get started quickly.

Original review in 2024: The loyalty program runs seamlessly and with no work on my part, which, as a small business owner, is a really big deal! Our customers love collecting points and getting rewarded with items they want. What truly makes Loyalty Lion outstanding, though, is their customer support. When a customer of mine asks something that I can't answer, I'll message and get a response in minutes most of the time. They aren't reading from a script, either - They take the time to look into the situation and provide a good, solid answer that helps me help MY customers. It's one of the very few companies that I ENJOY talking to for support. Updated in 2026: We've been using Loyalty Lion for several years now, and everything I said in 2024 still stands. I recently contacted Sathiya in LL support using an email address I had from years ago, and he was still there! He answered very quickly with a well-written solution to my question, and then went a step beyond that and both discovered and FIXED a related issue in our setup that I hadn't thought of. In this age of AI agents, being able to talk with a living, thinking, human is a huge selling point for any business, and Loyalty Lion has some of the best. Can you imagine any other company where you could email a support tech three years after talking with them - at an email address that includes their name, rather than a general email - and they're still there, and just as amazing as the first time you spoke with them?