I like that trueOps FBA Refunds is very responsive and easy to reach out to. They do a very good job with their service and are always helping through chat whenever needed. The initial setup was very easy.

The most impressive thing about TrueOps is their highly competitive commission rate. Compared to other FBA refund software on the market, their fees are significantly lower, which helps me retain more of my recovered profits. The platform is also very easy to navigate and implement into my current workflow.

In TrueOps seems to be the newest built and most streamlined in terms of workflows and UX of the Amazon reimbursement providers. Additionally, our previous provider didn't have any automated recovery flow built in for transfers from AWD into FBA so we had to create a manual workflow to follow-up with there team. TrueOps has this fully automated and it's been a huge time savings plus a reduction in the work we need to do each week. They also have the lowest fees, 10% of the cash recovered versus 25% from our previous provider and if a recovery is "overturned" by Amazon, they credit your account with what you were chaged. Other providers don't credit you back for overturned reimbursements.