Chargeflow Reviews & Product Details

The integration capabilities are fantastic. We currently use it with Stripe and Intercom, and it fits perfectly into our workflow. In the past, we also used it with Zendesk, and the transition was smooth.

What I like best is the peace of mind, Chargeflow ensures we are properly handling every single dispute regarding membership dues without our team having to manually gather evidence every time. It’s a "set it and forget it" solution that actually works. Review collected by and hosted on G2.com.

Setting up the rules for different types of disputes would be helpful. Review collected by and hosted on G2.com.

Chargeflow has always met all my needs, but I was always concerned about the percentage of disputes they would win. But in the last few days, even before I received the chargeback, Chargeflow identified it and didn't even let the chargeback reach my account, saving me a lot of money. And besides, it's not a robot that responds to disputes, it's a human like me who analyzes the facts and doesn't do everything in the same way. That's why my rating has changed. Review collected by and hosted on G2.com.

As I said earlier, there is very little to complain about, nothing that would change my opinion of this company as a 10 out of 10. But a nice addition would be integration with lesser-known payment gateways, such as AirWallexPay and Mollie. Review collected by and hosted on G2.com.

Chargeflow has made the dispute process so much easier for me. I no longer need to manually prepare evidence or track deadlines, because everything is handled automatically in the background. The dashboard is clean and simple to use, and the generated evidence files are structured in a very professional way. It genuinely saves me time every week and reduces the stress of managing disputes on my own. Review collected by and hosted on G2.com.

What I dislike is that the win rate hasn’t improved as much as I expected compared to handling disputes manually. There is a slight improvement, but I hope Chargeflow can enhance this area further so we can win more disputes — especially since in many of our cases we clearly have the right to win. Review collected by and hosted on G2.com.

Chargeflow took a huge amount of manual work off my plate. Everything related to chargebacks is automated, the evidence packages are strong, and our win rate improved right away. I barely need to touch anything and I get clear updates on every case. It saves time, removes stress, and gives us a level of consistency we could never get by doing this manually. Review collected by and hosted on G2.com.

I think Chargeflow could be more proactive in helping merchants optimize their chargeback setup. After using the tool for two years, we only discovered on our own that adding proof of delivery photos would significantly improve our outcomes. It would have been helpful if they had flagged that earlier or shared best practices up front. The tool works well, but I would appreciate a more active approach in guiding merchants on how to strengthen their evidence. Review collected by and hosted on G2.com.

I had two fraudulent chargebacks against my small business that Chargeflow were able to reverse and get refunded for me. I wouldn’t have known how to even begin the process of fighting this so I’m truly very grateful for their work.

The app was easy to install, is easy to use, and chat support was always prompt and solved any issues. Review collected by and hosted on G2.com.

I honestly can’t fault them. Support staff were right there during the installing of the app and provided assistance when needed. Review collected by and hosted on G2.com.

- Extremely useful free dispute analytics used daily

- Slick UI

- Informative dashboarding

- Setup ease

- Multiple integrations and reactive tech team Review collected by and hosted on G2.com.

- Unclear sales cycle and practices

- Tried to charge us resolved disputes while on a free trial

- Probably just a miscommunication from them, but in the end we did not go further in the process for this reason Review collected by and hosted on G2.com.

Chargeflow handles the time-consuming and often ineffective chargeback rebuttal process in a way that is simple to manage and far more effective. The system was a breeze to integrate into our Woocommerce + PayPal store - just make sure you're using the very latest Chargeflow plugin version if integrating from Wordpress/Woocommerce. The Chargeflow dashboard is super easy to understand and elegantly laid out. Our particular store is not your run-of-the-mill e-commerce storefront; Many products are extremely hard to source and/or require extensive customization, so order fulfillment times can be long and some people just can't seem to wait without issuing a chargeback despite the fact that they had agreed to the terms, shipping policy, returns policy etc. prior to checkout. This was a BIG concern for us: how would Chargeflow handle the specific way *our* orders are fulfilled in rebutting the chargebacks? To our relief, the setup process provides a simple way to upload/refer to these terms & conditions and automatically integrates them into the chargeback rebuttal -- se we know that our rather unusual case is covered!! We also had specific extra requirements that required developers to get involved and the Chargeflow tech team was quick to help. We wanted to ensure that when a chargeback was issued the order status changed to "Chargeback" (a custom order status we created in Woocommerce). This was achievable through the use of the API/webhooks provided by Chargeflow -- opening up the possibility of extensive customization of the way the service integrates into your specific workflow. And on a technical level, the use of the API/webhooks is highly secure -- using HMAC 256-bit hashed signatures -- so there are no worries about the cybersecurity vulnerabilities posed by most webhook implementations. Finally, as for customer service, I have rarely received better. The team is quick to respond with answers even if they need to get them from other teams with different expertise. Kudos, Chargeflow team. This is a great service! Review collected by and hosted on G2.com.

There is only one minor issue I have and that is the need to update the developer documentation around webhooks. Chargeflow had changed the UI of their settings where webhooks are related, and the documentation did not reflect the change, making for some confusion which was clarified by the tech team in 24 hours. Review collected by and hosted on G2.com.

They do the work for me. I don't have to submit one document and they stay on top of chargebacks for me so I don't have to. You win some, you lose some but we've won more using Chargeflow than we would have if we had to do the work ourselves. Their customer service is VERY good as well. We would definitely recommend. Review collected by and hosted on G2.com.

I don't really have anything to say here regarding dislikes. Review collected by and hosted on G2.com.

What I like best about Chargeflow is how effortless it makes a traditionally frustrating process. Chargebacks used to take a lot of time, back-and-forth, and guesswork — but Chargeflow turns all of that into a smooth, automated experience, I use it regularly for my business and it is easy to integration and implement with your business team. I also appreciate the quick customer support team they have which area always available to resolve my concerns. Review collected by and hosted on G2.com.

Nothing, I feel Chargeflow provide complete Chargebacks and dispute related concerns. Review collected by and hosted on G2.com.

I appreciate Chargeflow for its ability to sync with my Shopify store and detect early dispute signals, allowing me to take proactive steps. The biggest benefit is its automation in generating high-quality dispute evidence, which saves me a lot of time. I simply upload basic evidence like email transcripts and order delivery proof, and Chargeflow creates a detailed PDF that thoroughly documents everything, making it look almost like a legal document. This process has significantly improved our defense win rate. I also found the setup process very straightforward as it's integrated with Shopify, making it just a one-click setup. Additionally, despite a service issue, Chargeflow promptly refunded me, which shows their trustworthiness. Review collected by and hosted on G2.com.

I'm not satisfied with the Prevent service, which is still in beta. Chargeflow charged me $400 for this service in October, but they refunded me immediately, which was a pleasant surprise. Review collected by and hosted on G2.com.