Coming from using flat CSV files for integrations, having clear visibility into the data flows, the ability to review payloads, and receiving error alerts when something goes wrong has been completely refreshing. Although our flows were built by a Patchworks Partner, the platform is still very easy to understand. The drag-and-drop interface has made it straightforward for me to learn the environment and even start creating some of my own flows. Review collected by and hosted on G2.com.

The Process Flow Run Logs are extensive, but they can be a bit confusing. Having the ability to search payloads would make it easier to isolate the data that’s causing problems. Review collected by and hosted on G2.com.

Once you have a solid foundation in place and your connectors set up, it can be used by many people across the organization. The interface is easy to understand for users with different levels of technical skill, and the flows are straightforward to build and follow thanks to the available shapes.

Patchworks unlocks more people in the organization to automate tasks and can probably support and interface with most of the tools in use by the organization. Review collected by and hosted on G2.com.

There’s some initial setup required to get started, and a few things can only be solved with scripts (and therefore a developer). That said, with today’s AI tools, this has become much easier. Review collected by and hosted on G2.com.

Patchworks has made our integration seamless - in the best way possible we forget we have it sometimes because it just works. Review collected by and hosted on G2.com.

We had some issues with efficiencies within our flows migrating to the core plaform - but Patchworks have been great at optimising our setup to resolve this Review collected by and hosted on G2.com.

I really like that Patchworks makes it very easy to use, especially for integrating systems like ERP NetSuite and HubSpot quickly and efficiently. It was a breeze to navigate, and the integration itself is simple with drag-and-drop functionality, allowing me to use both systems interchangeably, which is sufficient and quite efficient. The initial setup was very good too, thanks to the extremely helpful support from Conor Barr. Review collected by and hosted on G2.com.

I think the error log could use some refinement, just understanding the errors more efficiently and where they're coming from and why. Review collected by and hosted on G2.com.

I like that Patchworks allows us to customize our setup to pass the exact data we need in the way we need it. It's also great because it's easy to scale for new brands without relying on third parties. It's relatively quick to learn and is constantly being updated with new features. I appreciate being able to customize process flows exactly as we need. The support is responsive, and I experience very little downtime. The initial setup was relatively easy, and despite the platform's many features being initially overwhelming, there are very good resources and a training academy that provide a structured learning path through the key parts. Review collected by and hosted on G2.com.

It would be very useful if there was a way that the payloads in the run logs could be searched through. At the moment, it takes time to find the exact payload that may have an issue. Review collected by and hosted on G2.com.

Ease of use and integration are standout features, thanks to the built-in connectors and endpoints that allow you to get started right away without spending extra time on basic setup. The platform handles large datasets efficiently by leveraging connection pools, pagination, and queuing logic. Implementing any process flow is straightforward with the available connectors and modules. Customer support is responsive and addresses nearly all queries promptly. Our technical point of contact consistently made time to assist us, whether we faced simple or complex issues, ensuring that every problem was resolved immediately. Review collected by and hosted on G2.com.

These are more of cosmetic changes and good-to-have features. The logging functionality could use some improvement, particularly by including requests in the logs. Additionally, it would be helpful to have a way to archive the process flow or implement versioning for it. When a process is deleted, it should be archived and then removed after a certain period. It would also be beneficial to have the ability to drag and drop shapes within the process flow to easily reposition them. Review collected by and hosted on G2.com.

Patchworks is a reliable, well-structured integration platform that bridges systems like NetSuite, Futura, Magento 2, and Peoplevox seamlessly once the flows are configured properly. The data transformation capabilities and automation logic behind their connectors are strong, helping to stabilise complex ERP and retail ecosystems. The recent updates to the UI and error tracking have made monitoring flows far easier, and the team has been responsive to change requests and quick fixes when required. It’s particularly effective for managing large transaction volumes without constant manual intervention. Review collected by and hosted on G2.com.

The platform still requires technical intervention for certain configurations or data fixes that could ideally be handled through the UI. Error logs sometimes need deeper investigation, which demands understanding of the underlying JSON payloads. Also, change deployment between environments could be smoother — currently it still depends on developer handover. Documentation could go deeper in some areas, especially around edge-case handling for multi-system integrations. Review collected by and hosted on G2.com.

Working with the entire team has been truly invaluable to me in the short time of collaboration. The applications are very user-friendly, which makes my daily tasks much easier. Even when I encounter something unfamiliar, the customer support is always reliable and responsive, whether I reach out by email or through Slack for immediate assistance. The number of features that Patchworks provides our company is essentially to the day to day running of the business. Review collected by and hosted on G2.com.

Initially, I found the system quite complex to navigate, particularly when trying to understand the differences between Patchworks Tapestry and Patchworks Core. However, as I continue to use it, I find that it is gradually becoming easier and more straightforward. Review collected by and hosted on G2.com.

The consultants are extremely hands on and want to get stuck. Review collected by and hosted on G2.com.

Some issues experienced have taken too long to resolve. Review collected by and hosted on G2.com.

I use Patchworks to connect a bunch of integrations and it allows us to build integrations fast. I like the ease of use and the assistance from support when required. Jon Dunn has been a fantastic help. Even though I'm not an engineer and don't know how to code, getting quick answers from support has saved me a lot of time. The initial setup of Patchworks was quite easy once I passed the courses and gained a better understanding. Review collected by and hosted on G2.com.

I find sometimes the page doesn't refresh straight away to reflect changes, although it's possibly my fault for having multiple windows open at the same time. Review collected by and hosted on G2.com.