G2 reviewers report that JustCall excels in providing a straightforward and reliable experience for everyday business communication. Users appreciate features like automatic call logging and seamless CRM integration, which help streamline their workflow and keep customer interactions organized.
Users say that Ringover stands out for its intuitive interface and ease of use, making it a great choice for customer service teams. Reviewers highlight the platform's high level of customization, particularly for the IVR, allowing businesses to tailor call flows to their specific needs.
According to verified reviews, JustCall has a significant advantage in terms of user feedback volume, with over 2,299 reviews compared to Ringover's 412. This suggests that JustCall's ratings may reflect a broader range of user experiences, providing a more comprehensive view of its performance.
Reviewers mention that while JustCall offers solid features for managing calls and SMS, some users have noted challenges with specific configurations. In contrast, Ringover's consistent updates and improvements have been praised, indicating a commitment to enhancing user experience over time.
G2 reviewers highlight that JustCall's setup process is generally straightforward, with many users finding it easy to get started. However, Ringover users appreciate that they can operate the app without needing technical support, which can be a significant advantage for teams without dedicated IT resources.
Users report that both platforms provide good call quality, but Ringover edges ahead with higher ratings for features like video calls and conference calls. This could be a deciding factor for businesses that rely heavily on these functionalities for communication.
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
We are a CcaaS (contact center as a service) application to handle phone calls, video conferences, SMS and instant chat all in one place. It is built to...Read more
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