Ringover Features

Based on 81 Ringover reviews. Enables users to place phone calls over the internet.

Enables users to place video calls over the internet. This feature was mentioned in 64 Ringover reviews.

Enables users to send instant messages over the internet. This feature was mentioned in 74 Ringover reviews.

As reported in 70 Ringover reviews. Enables users to share screens over the internet.

As reported in 73 Ringover reviews. Enables multiple users to make phone or video calls over the internet at once.

As reported in 74 Ringover reviews. Enables users to contact one anothers through mobile phones and landlines.

Based on 71 Ringover reviews. Offers users the option to play music for contacts who are on hold.

As reported in 70 Ringover reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 73 Ringover reviews. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 66 reviewers of Ringover have provided feedback on this feature.

As reported in 70 Ringover reviews. Allows users to download the tool along as an extension to their browser of choice.

As reported in 71 Ringover reviews. Requires users download the software on its own.

Records calls for future reference. 137 reviewers of Ringover have provided feedback on this feature.

Based on 131 Ringover reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 131 reviewers of Ringover have provided feedback on this feature.

Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 133 Ringover reviews.

Based on 25 Ringover reviews. Has auto-dialing or predictive dialing functionality.

Retains a log of extraneous contact information such as timezone and contact engagement. This feature was mentioned in 131 Ringover reviews.

Based on 124 Ringover reviews. Finds and opens saved contact information for reference at the time of a new call.

As reported in 126 Ringover reviews. Allows users to denote which contacts they believe are prospective customers.

Allows users to take notes during or after the call for future reference. 131 reviewers of Ringover have provided feedback on this feature.

Delivers users a daily summary of activity. 129 reviewers of Ringover have provided feedback on this feature.

Based on 126 Ringover reviews. Sends automated voicemails to prospective clients who fail to answer.

As reported in 124 Ringover reviews. Sends automated emails to increase engagement with prospective clients.

Organizes contacts based on probability of success. 122 reviewers of Ringover have provided feedback on this feature.

Automatically transcribes and summarizes meeting discussions. 21 reviewers of Ringover have provided feedback on this feature.

As reported in 179 Ringover reviews. Provides voice call functionality.

As reported in 173 Ringover reviews. Provides an interface for one or more social media channels.

Includes or integrates with live chat initiaited from the company's web site. 170 reviewers of Ringover have provided feedback on this feature.

As reported in 170 Ringover reviews. Accepts contacts initiated through SMS or other mobile text functions.

Based on 162 Ringover reviews. Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. 167 reviewers of Ringover have provided feedback on this feature.

Callers can be routed to a queue or placed on hold until an agent becomes available. This feature was mentioned in 169 Ringover reviews.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 173 reviewers of Ringover have provided feedback on this feature.

Provides some level of analytics based on keywords and vocal tones. 164 reviewers of Ringover have provided feedback on this feature.

Has auto dialing or predictive dialing functions for outbound use. 166 reviewers of Ringover have provided feedback on this feature.

Includes an interactive phone menu. 164 reviewers of Ringover have provided feedback on this feature.

Based on 163 Ringover reviews. Populates CSR's screen with available customer data.

Maintains and shares information across channels and agents as the case progresses. This feature was mentioned in 163 Ringover reviews.

Transcribes voice messages to email.

Transcribes voice messages and delivers them via text message.

Includes a way to easily share files between users.

Allows multi-participant phone conferences.

Can host video conferences.

Records and transcribes voice and video conferences.

Can be deployed as a single-tenant or multi-tenant product.

Contains its own IP telephony system.

Is also able to serve as contact center software.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 161 Ringover reviews.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. 162 reviewers of Ringover have provided feedback on this feature.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 169 reviewers of Ringover have provided feedback on this feature.

As reported in 160 Ringover reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

As reported in 160 Ringover reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 10 Ringover reviews. Able to share your desktop screen or an application with the rest of the conference.

Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Provides a virtual whiteboard for collaborative use. 10 reviewers of Ringover have provided feedback on this feature.

As reported in 10 Ringover reviews. Conferences have a text chat feature.

As reported in 10 Ringover reviews. Allows conference participants to notifiy conference hosts when they want to speak.

The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. 10 reviewers of Ringover have provided feedback on this feature.

As reported in 10 Ringover reviews. Allows users to join a conference without requiring a download or a sign-in

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. 10 reviewers of Ringover have provided feedback on this feature.

Conferences can be launched within a browser without requiring a user to download an application to their desktop.

As reported in 10 Ringover reviews. Software is available as a downloadable desktop application.

Simulates human-like speech from text inputs. This feature was mentioned in 73 Ringover reviews.

As reported in 10 Ringover reviews. Supports incoming calls, call forwarding, transferring and conferencing.

Based on 10 Ringover reviews. Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business.

Scales to add additional phone capacity in order to accommodate growth in an organization. This feature was mentioned in 10 Ringover reviews.

As reported in 10 Ringover reviews. Integrates with business tools such as CRMs, APIs, browsers, business music and more.

Able to connect with employee's mobile devices for further ease of access.

As reported in 10 Ringover reviews. Accessible from any location with wifi connection via cloud infrastructure.

Ensures security of voice communications with encryption for calls.

As reported in 10 Ringover reviews. Provides call analytics based on data such as call volumes, durations, and other metrics.

Provides virtual technical support for business communication services for improving phone performance. This feature was mentioned in 10 Ringover reviews.

Offers an automated attendant to field calls when employees are unavailable.

Contains PBX & VoIP softphone that can be used within the VoIP business system. This feature was mentioned in 11 Ringover reviews.

As reported in 13 Ringover reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.

As reported in 12 Ringover reviews. Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms. 14 reviewers of Ringover have provided feedback on this feature.

Based on 12 Ringover reviews. Provides compatibility with both hosted and virtual PBX solutions.

As reported in 12 Ringover reviews. Supports SIP trunking services for local and long-distance calls.

As reported in 33 Ringover reviews. Capability to perform complex tasks without constant human input

Based on 34 Ringover reviews. Works across multiple software systems or databases

Engages in human-like conversation for task delegation This feature was mentioned in 31 Ringover reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 31 Ringover reviews.

Based on 20 Ringover reviews. Capability to perform complex tasks without constant human input

Based on 20 Ringover reviews. Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation