Phonexa Reviews & Product Details

I really like how Miguel is always ready to help us and is just one call away. He is very patient in assisting us, especially me, and we've been working closely to help me understand how our parameters were originally set before I started working in the company. Phonexa intelligently routes our transfer to the correct buyer, keeping in mind the parameters we set. Also, the initial setup was very easy because Miguel guided us through it. So far, we are loving everything about Phonexa. Review collected by and hosted on G2.com.

nothing really. it works perfectly fine for the purpose we need it Review collected by and hosted on G2.com.

Since joining, the customer service has been next level. I've migrated 3 systems in to one, with a tight deadline, and the team have been able to assist me in getting this done with no issues whatsoever. When I have questions, I often receive video tutorials so that I can save them in case I forget next time around. I can't question the service at all, it's been excellent. Review collected by and hosted on G2.com.

I wouldn't say that there is anything that I specifically dislike, there are a few things where I feel it might be better (for me) if it behaved different, and I often raise these points. Sometimes they are remedied, sometimes not, but I feel as though the team do consider my feedback which is good. Review collected by and hosted on G2.com.

Easy to navigate and understand where each of the components for Lead Tracking, Management and reporting can be found. I like the fact that our account management team not only are very supportive but they guide you step by step on each of the components you are looking to integrate, launch or manage. Review collected by and hosted on G2.com.

There's a few reporting capabilities, which may not be available but overall, with help from their development and a few extra steps, data can be optimized for enhancements. Review collected by and hosted on G2.com.

Still using Phonexa 4 years later and I still love it. It's only gotten better and is still the best product on the market for my business IMO. Sara Vinson is my rep and she's amazing. Always goes above and beyond to make things happen for me.... even if she has to pull a few extra strings. I really appreciate her and Phonexa. Review collected by and hosted on G2.com.

All is good, no issue or improvements needed that I can think of. Review collected by and hosted on G2.com.

What I like best about Phonexa is the flexibility of both the platform and the team behind it. The platform provides everything I need in one place and offers a wide range of powerful features, which makes it easy for me to have full control over how I distribute and sell my leads.

I especially appreciate the Integration Builder, which allows me to connect Phonexa with almost anything I need. This level of customization and scalability is a big advantage and makes the platform suitable for both current needs and future growth.

On top of that, the support team is truly outstanding. They respond quickly, have deep knowledge of the software, and consistently go beyond basic support by offering helpful insights, suggestions, and alternative solutions. I would especially like to recognize Gonzalo, Tori, and Ruzana for their professionalism, expertise, and dedication. Their support has been exceptional and clearly reflects how skilled and committed the Phonexa team is. Working with such a high-quality team makes a big difference in the overall experience. Review collected by and hosted on G2.com.

I would appreciate a complete update of the UI that maintains its simplicity while introducing a more user-friendly design. Adjusting the color scheme or incorporating rounded corners could make a significant difference. Additionally, adding animations where possible could enhance the overall experience. Review collected by and hosted on G2.com.

I like that Phonexa is a platform that adapts and meets our needs. It is dynamic and, with a bit of technical knowledge, it can be configured, especially with the support of a great team backing it. I appreciate the team that facilitates the implementation, ensuring everything runs smoothly. Review collected by and hosted on G2.com.

The distribution system sometimes does not deliver leads to people who have everything set up correctly and prioritizes certain people who submit their cap first. Also, the initial setup can be complicated and requires some knowledge in the marketing industry, as well as support from a team with more technical knowledge due to its many options. Review collected by and hosted on G2.com.

They have an excellent support team that performs clear trainings and are readily available to help. The platform is also very stable. Review collected by and hosted on G2.com.

It is very robust and has a lot of features, and navigating the options and multiple settings can be tricky. Review collected by and hosted on G2.com.

We have been working with Phonexa for over 7 months. Luciano Marelli was assigned to our Phonexa account. He built multiple integrations and connected them with our complicated system in no time. Not only was he incredibly knowledgeable and professional throughout the entire process, but he also took the time to understand our specific needs. The whole experience was smooth, fast, and stress-free. Lusiano answered all my questions, explained everything clearly, and made sure everything works properly between Phonexa and our company. It’s rare to find someone who genuinely looks out for your best interests, but that’s exactly what you get here.

I highly recommend Phonexa to anyone looking for the best way to get leads at a better price!

Phonexa is an amazing tool that delivers quality services, and it is the best lead management platform, easy to use, with great support.

I really appreciate Lusiano's professionalism and support — highly recommend working with him! Thank you, Luciano for your time and help. Review collected by and hosted on G2.com.

So far, there is nothing we do not like about Phonexa. Review collected by and hosted on G2.com.

Phonxa is fast to use, straight to the point, and extremely functional. It meets all our needs, and the support is incredible! Our account manager, Miguel, helps us out by making our lives so much easier.

All our integrations are secure, and the documentation is very complete. Review collected by and hosted on G2.com.

A key area for improvement is the lead export timeframe. Currently, the system only allows for a 30-day window, which is somewhat limiting. Extending this period would be a significant step forward for our operation. Review collected by and hosted on G2.com.

The support provided during onboarding and API integration has been excellent. I appreciate the prompt follow-up on any issues, as solutions are delivered quickly. There is a lot of flexibility when it comes to addressing problems and working towards goals. I also value the real-time feedback from the system and the efficiency of postback calls. Review collected by and hosted on G2.com.

The initial setup comes with a somewhat steep learning curve. Review collected by and hosted on G2.com.