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At a Glance
Market Segments
Small-Business (75.0% of reviews)
Small-Business (88.5% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
$250.00 Per Month
CallRail
Star Rating
(1,620)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansPhonexa
Star Rating
(152)4.9 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
$250.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in its Call Recording feature, scoring 9.3, which allows businesses to easily review and analyze calls for quality assurance. In contrast, Phonexa also offers strong call recording capabilities with a score of 9.2, but some users feel that CallRail's interface is more user-friendly.
- Reviewers mention that Phonexa shines in Quality of Support, achieving a perfect score of 10.0. Users on G2 appreciate the responsiveness and helpfulness of Phonexa's support team, while CallRail, with a score of 8.9, has received mixed feedback regarding response times.
- G2 users highlight CallRail's superior Custom Links feature, scoring 9.6, which allows for easy tracking and management of marketing campaigns. Phonexa's similar feature, while functional, does not receive the same level of praise, indicating a potential area for improvement.
- Users say that Phonexa's Local Phone Numbers and Toll-Free Numbers features are top-notch, both scoring 10.0, which is crucial for businesses looking to establish a local presence. CallRail, while offering these features, scores slightly lower at 9.0 and 8.8 respectively, suggesting Phonexa may provide a more comprehensive solution in this area.
- Reviewers mention that CallRail's Dynamic Number Insertion feature, scoring 9.0, is particularly effective for tracking marketing campaigns across different channels. Phonexa's similar feature scores higher at 9.7, indicating that it may offer more robust capabilities for users focused on multi-channel attribution.
- Users on G2 report that Phonexa's Session Routing and Session Queuing features, scoring 9.6 and 9.5 respectively, provide a seamless experience for managing incoming calls. CallRail's scores of 8.7 and 8.5 suggest that while it offers these functionalities, they may not be as refined as those in Phonexa.
Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
CallRail
Free Trial is available
Phonexa
No trial information availableRatings
Meets Requirements
9.0
1,276
9.7
125
Ease of Use
9.0
1,288
8.8
128
Ease of Setup
9.0
1,040
8.8
94
Ease of Admin
9.1
1,014
9.2
66
Quality of Support
8.8
1,151
10.0
126
Has the product been a good partner in doing business?
9.2
998
9.8
65
Product Direction (% positive)
8.9
1,227
9.6
119
Features by Category
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Other
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Organization
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Performance Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Sales Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
8.8
7
Not enough data
9.4
8
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Call Analytics
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
Not enough data
8.2
169
|
Verified
Not enough data
Agent Performance Management
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
Link Options
Not enough data
9.5
53
Not enough data
9.6
53
Not enough data
9.6
53
Agentic AI - Affiliate Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking Options
Not enough data
9.5
58
Not enough data
9.8
60
Not enough data
9.8
55
Affiliate Management
Not enough data
9.6
60
Not enough data
9.6
62
Not enough data
9.5
63
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
69
Not enough data
8.0
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
67
9.6
8
8.6
62
9.5
7
8.4
59
9.3
5
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Not enough data
Agentic AI - Contact Center
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Administrative
8.4
69
10.0
7
8.9
78
9.4
6
8.7
80
10.0
9
8.7
73
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Not enough data
Agentic AI - Attribution
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Not enough data
Marketing
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Not enough data
Reporting
8.6
241
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Lead Monitoring
8.5
209
|
Verified
8.5
8
8.7
218
|
Verified
9.4
8
8.4
213
|
Verified
8.3
8
Agentic AI - Lead Capture
8.2
23
8.0
5
8.1
22
8.0
5
Data Capture
8.3
211
|
Verified
9.6
8
8.6
211
|
Verified
8.3
8
8.0
175
|
Verified
7.9
8
8.5
212
|
Verified
8.3
8
Analytics
8.5
205
|
Verified
9.4
8
8.5
227
|
Verified
8.5
8
Customization
8.3
168
|
Verified
9.2
10
8.3
174
|
Verified
9.0
10
7.8
163
|
Verified
8.7
10
8.4
198
|
Verified
9.5
10
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Feature Not Available
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.0
10
Not enough data
7.7
10
Not enough data
Calling
9.2
43
9.4
18
8.7
40
9.7
18
8.8
42
9.7
19
8.5
40
9.8
16
8.0
9
Not enough data
Contacts
8.5
42
9.8
21
8.2
43
9.6
20
8.6
40
9.8
20
Insights
8.1
42
9.7
19
8.3
42
9.7
23
8.5
39
9.7
17
7.5
36
9.8
20
7.8
36
9.3
20
8.3
10
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
558
10.0
29
8.7
457
10.0
31
8.4
389
9.6
27
Tracking
8.6
505
9.9
27
8.9
495
9.8
28
8.6
417
9.8
30
Analytics
8.9
558
9.9
31
9.2
540
9.7
28
8.5
485
9.9
34
8.3
298
10.0
26
Call Routing
8.1
351
9.8
31
8.0
320
9.8
28
7.9
301
9.8
27
Administration
7.9
257
10.0
27
8.7
304
10.0
31
8.9
355
10.0
33
Agentic AI - Inbound Call Tracking
7.4
53
Not enough data
7.7
55
Not enough data
7.7
54
Feature Not Available
Marketing Operations
8.2
196
9.7
6
8.8
209
9.7
6
8.4
188
9.2
6
8.9
198
10.0
6
7.8
177
9.3
5
7.5
151
8.0
5
Campaign Activity
8.4
196
9.2
6
8.5
225
10.0
6
7.8
178
8.7
5
8.3
195
9.0
5
Feature Not Available
8.7
5
Feature Not Available
7.0
5
Agentic AI - Marketing Analytics
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Not enough data
Categories
Categories
Shared Categories
CallRail and Phonexa are categorized as Inbound Call Tracking, Conversation Intelligence, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, and Contact Center
Unique Categories
Phonexa is categorized as Lead Intelligence, Lead Scoring, Visitor Identification, Call Compliance, VoIP Providers, Affiliate Marketing, Digital Analytics, and Visitor Behavior Intelligence
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phonexa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.4%
Real Estate
8.6%
Construction
7.4%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.1%
Marketing and Advertising
45.6%
Financial Services
32.9%
Insurance
6.7%
Telecommunications
2.7%
Legal Services
2.7%
Other
9.4%
Alternatives
Discussions
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
What does Phonexa do?
2 Comments
Official Response from Phonexa
Phonexa is a performance marketing automation software and all-in-one marketing automation solution for calls, leads, clicks, email, SMS, accounting, and...Read more
How does call tracking software work?
1 Comment
Official Response from Phonexa
Call tracking is the process of collecting data from phone conversations with callers that can pinpoint exactly what campaign or marketing effort drove the...Read more
What is phone call tracking?
1 Comment
MS
Call tracking is the process of learning about an incoming phone call and the technology that allows you to do it. This includes, but is not limited to, the...Read more
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