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At a Glance
Market Segments
Small-Business (38.7% of reviews)
Small-Business (88.5% of reviews)
Entry-Level Pricing
No pricing available
$250.00 Per Month
Invoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaPhonexa
Star Rating
(152)4.9 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
$250.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in its Call Recording feature, scoring 9.0, which allows for high-quality recordings that are essential for training and quality assurance. In contrast, Phonexa also offers strong call recording capabilities with a score of 9.7, but users mention that its Conversation Intelligence feature, rated at 10.0, provides deeper insights into customer interactions.
- Reviewers mention that Phonexa's Local Phone Numbers and Toll-Free Numbers features both received a perfect score of 10.0, making it a top choice for businesses needing extensive phone number management. In comparison, Invoca's scores of 8.8 and 9.2 respectively indicate solid performance, but users feel Phonexa offers more comprehensive options.
- G2 users highlight that Phonexa's Dynamic Number Insertion feature, rated at 9.7, significantly enhances tracking capabilities across multiple channels. Users on G2 report that Invoca's score of 8.9 in this area is good, but they feel it lacks the same level of sophistication and ease of use as Phonexa's offering.
- Users say that Invoca's Quality of Support is impressive, with a score of 9.1, and they appreciate the responsiveness of the support team. However, reviewers mention that Phonexa's perfect score of 10.0 in this category indicates an even higher level of customer service, which can be crucial for businesses relying on timely assistance.
- Reviewers mention that Invoca's Ease of Setup is rated at 8.0, which some users find a bit cumbersome. In contrast, Phonexa's score of 8.9 suggests a more user-friendly onboarding process, making it easier for new users to get started quickly.
- Users report that Phonexa shines in Multi-Channel Call Attribution, scoring 9.8, which allows for better tracking of customer interactions across various platforms. Invoca's score of 8.7 indicates it provides this feature, but users feel Phonexa's implementation is more robust and effective for their marketing strategies.
Pricing
Entry-Level Pricing
Invoca
No pricing availableFree Trial
Invoca
Free Trial is available
Phonexa
No trial information availableRatings
Meets Requirements
8.8
815
9.7
125
Ease of Use
8.4
816
8.8
128
Ease of Setup
8.0
552
8.8
94
Ease of Admin
8.3
536
9.2
66
Quality of Support
9.1
803
10.0
126
Has the product been a good partner in doing business?
9.2
540
9.8
65
Product Direction (% positive)
8.8
801
9.6
119
Features by Category
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Other
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.1
93
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Not enough data
Agent Performance Management
8.4
70
Not enough data
8.0
79
Not enough data
8.3
70
Not enough data
Generative AI
8.2
22
Not enough data
Agentic AI - Conversation Intelligence
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Not enough data
Link Options
Not enough data
9.5
53
Not enough data
9.6
53
Not enough data
9.6
53
Agentic AI - Affiliate Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking Options
Not enough data
9.5
58
Not enough data
9.8
60
Not enough data
9.8
55
Affiliate Management
Not enough data
9.6
60
Not enough data
9.6
62
Not enough data
9.5
63
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Not enough data
Engagement
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Not enough data
Performance
8.9
42
Not enough data
9.1
41
Not enough data
Generative AI
8.2
18
Not enough data
8.6
18
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
10.0
7
Not enough data
9.4
6
Not enough data
10.0
9
Not enough data
Not enough data
Not enough data
Not enough data
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Not enough data
Reporting
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.5
8
Not enough data
9.4
8
Not enough data
8.3
8
Agentic AI - Lead Capture
Not enough data
8.0
5
Not enough data
8.0
5
Data Capture
Not enough data
9.6
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Analytics
Not enough data
9.4
8
Not enough data
8.5
8
Customization
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
9.5
10
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
8
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.4
18
Not enough data
9.7
18
Not enough data
9.7
19
Not enough data
9.8
16
Not enough data
Not enough data
Contacts
Not enough data
9.8
21
Not enough data
9.6
20
Not enough data
9.8
20
Insights
Not enough data
9.7
19
Not enough data
9.7
23
Not enough data
9.7
17
Not enough data
9.8
20
Not enough data
9.3
20
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
303
10.0
29
9.2
329
10.0
31
8.5
201
9.6
27
Tracking
8.7
310
9.9
27
8.9
319
9.8
28
8.7
279
9.8
30
Analytics
9.0
338
9.9
31
9.2
314
9.7
28
8.6
316
9.9
34
8.6
156
10.0
26
Call Routing
8.7
254
9.8
31
8.7
195
9.8
28
8.3
163
9.8
27
Administration
8.5
137
10.0
27
9.1
164
10.0
31
9.2
190
10.0
33
Agentic AI - Inbound Call Tracking
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Feature Not Available
Marketing Operations
8.4
49
9.7
6
9.1
57
9.7
6
8.8
51
9.2
6
9.1
58
10.0
6
8.1
47
9.3
5
7.8
45
8.0
5
Campaign Activity
8.8
59
9.2
6
8.7
63
10.0
6
8.4
52
8.7
5
8.7
56
9.0
5
8.8
51
8.7
5
7.9
49
7.0
5
Agentic AI - Marketing Analytics
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Not enough data
Categories
Categories
Shared Categories
Invoca and Phonexa are categorized as Conversation Intelligence, Inbound Call Tracking, Marketing Analytics, and Attribution
Unique Categories
Invoca is categorized as Speech Analytics and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phonexa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Marketing and Advertising
45.6%
Financial Services
32.9%
Insurance
6.7%
Telecommunications
2.7%
Legal Services
2.7%
Other
9.4%
Alternatives
Discussions
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
What does Phonexa do?
2 Comments
Official Response from Phonexa
Phonexa is a performance marketing automation software and all-in-one marketing automation solution for calls, leads, clicks, email, SMS, accounting, and...Read more
How does call tracking software work?
1 Comment
Official Response from Phonexa
Call tracking is the process of collecting data from phone conversations with callers that can pinpoint exactly what campaign or marketing effort drove the...Read more
What is phone call tracking?
1 Comment
MS
Call tracking is the process of learning about an incoming phone call and the technology that allows you to do it. This includes, but is not limited to, the...Read more
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