# Best Field Service Management Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid. Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job. Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs. To qualify for inclusion in the Field Service Management (FSM) category, a product must: - Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers - Include functionality to help managers prioritize field work and optimize the resources allocated to each job - Provide information to field workers on their tasks and how to achieve them - Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers ## Top Field Service Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5.0 (975 reviews) | Intelligent scheduling and dispatch within Salesforce | "[A Helpful Helper for Fixing Things Everywhere](https://www.g2.com/survey_responses/agentforce-field-service-formerly-salesforce-field-service-review-12803417)" | | 2 | [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5.0 (500 reviews) | Scheduling, quoting, and invoicing for home service businesses | "[Jobber Streamlines Scheduling, Invoicing, and Client Communication Effortlessly](https://www.g2.com/survey_responses/jobber-review-12725960)" | | 3 | [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) | 4.3/5.0 (141 reviews) | Enterprise field operations integrated with ITSM | "[Dynamic Scheduling and Mobile Support Enhance Service Efficiency](https://www.g2.com/survey_responses/servicenow-field-service-management-review-12764800)" | | 4 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Mobile-first scheduling and communication for frontline teams | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 5 | [Field Nation](https://www.g2.com/products/field-nation/reviews) | 4.5/5.0 (398 reviews) | On-demand technician marketplace for nationwide IT field work | "[My experience of using Field Nation](https://www.g2.com/survey_responses/field-nation-review-8421173)" | | 6 | [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) | 4.3/5.0 (72 reviews) | Real-time field dispatch with SAP ERP integration | "[Excellent Technician Visibility and Field Job Tracking in SAP](https://www.g2.com/survey_responses/sap-field-service-management-review-12766028)" | | 7 | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5.0 (5,061 reviews) | Custom forms for field data collection and inspections | "[Jotform Makes Professional, No-Code Forms Fast with Powerful Customization](https://www.g2.com/survey_responses/jotform-review-13070368)" | | 8 | [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) | 4.3/5.0 (198 reviews) | All-in-one job management for small home service businesses | "[Efficient, Feature-Rich, and Easy to Use](https://www.g2.com/survey_responses/housecall-pro-review-12045862)" | | 9 | [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.5/5.0 (366 reviews) | End-to-end operations for professional home service companies | "[A True All-in-One Field Service Platform That Streamlines Growth](https://www.g2.com/survey_responses/servicetitan-review-12661027)" | | 10 | [XOi](https://www.g2.com/products/xoi/reviews) | 4.9/5.0 (38 reviews) | Visual field documentation and AI-assisted quoting for commercial HVAC | "[Powerful Job Site Visibility and Shareable Updates for Customers](https://www.g2.com/survey_responses/xoi-review-12846293)" | --- ## What Are the Most Common Questions About Field Service Management Software? *AI-generated · Last updated: May 26, 2026* ### What field service software with the best customer support? Based on G2 reviews, customer support is a major differentiator in field service management software. Verified users frequently praise vendors that respond quickly during onboarding, troubleshooting, and workflow changes. G2 reviewers mention that helpful support teams make implementation smoother, resolve issues faster, and reduce downtime when dispatching, scheduling, or invoicing problems come up. Across the recent review set, strong support is often tied to faster adoption, especially for companies moving away from spreadsheets or paper-based processes. According to verified users, products with responsive support are especially valuable when businesses need help with integrations, custom workflows, or getting field teams comfortable with mobile tools. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – often highlighted for responsive, helpful support and fast onboarding for service teams - [Field Nation](https://www.g2.com/products/field-nation/reviews) – praised for quick support responses when coordinating technicians and resolving issues - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) – reviewers frequently call out customer success support and guidance during setup ### What best field service management software for small business? Based on G2 reviews, small businesses tend to value field service management software that is easy to learn, reduces admin work, and keeps scheduling, invoicing, and customer communication in one place. According to verified users, smaller teams often mention ease of setup, simple mobile access, and clear workflows as the biggest advantages. G2 reviewers also mention that smaller businesses are especially sensitive to software complexity and pricing, so products that simplify quoting, route planning, reminders, and payments tend to stand out. Reviews in this category show that buyers often prioritize fast onboarding and everyday usability over highly complex enterprise configuration. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – commonly used by small service businesses for scheduling, invoicing, quotes, and client communication - [Contractor+](https://www.g2.com/products/contractor/reviews) – reviewers highlight all-in-one estimates, invoicing, scheduling, and mobile access for smaller operations - [Kickserv](https://www.g2.com/products/kickserv/reviews) – often mentioned for easy scheduling, invoicing, and keeping service teams organized ### Which field service app is most user-friendly? Based on G2 reviews, [Jobber](https://www.g2.com/products/jobber/reviews) stands out as the single strongest fit for buyers prioritizing user-friendliness. Verified users repeatedly describe it as easy to use in the office and in the field, with straightforward scheduling, invoicing, estimates, and on-site payment collection. G2 reviewers mention that technicians can adopt it quickly, and several reviews emphasize simple setup, intuitive navigation, and smooth day-to-day use across desktop and mobile. According to verified users, this ease of use is especially helpful for businesses that want a centralized system without a heavy learning curve, while still keeping customer communication, job details, and billing organized in one platform. ### What best field operations software in the app store? Based on G2 reviews, buyers looking for field operations software often focus on mobile usability, job visibility, and how well the app supports technicians outside the office. According to verified users, the strongest apps help teams check schedules, update job status, capture photos or signatures, and stay connected without relying on paper or constant phone calls. G2 reviewers mention that app quality can directly affect response speed, technician productivity, and customer communication. In this review set, mobile-first usability is often praised when workers can manage tasks, routing, payments, or reporting directly from the field. Reviews also show that laggy or limited mobile experiences are a common complaint when an app is not designed for real field conditions. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – widely praised for easy field use, on-site billing, scheduling, and client communication - [Connecteam](https://www.g2.com/products/connecteam/reviews) – reviewed as a mobile-first platform for scheduling, time tracking, tasks, and workforce updates - [Jotform](https://www.g2.com/products/jotform/reviews) – often used for mobile forms, field data capture, checklists, and digital paperwork ### What top-rated field service management apps? Based on G2 reviews, top-rated field service management apps are typically recognized for combining scheduling, dispatch, communication, and job tracking in a way that supports both office staff and field teams. Verified users often highlight mobile accessibility, reliable updates, and easier coordination between dispatchers and technicians. G2 reviewers mention that the strongest apps reduce manual follow-up, improve technician visibility, and keep work orders, notes, and customer details centralized. According to verified users, apps that balance strong functionality with ease of use tend to earn the most positive feedback, especially when they also help with payments, invoicing, or route planning directly from the field. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – frequently praised for combining scheduling, invoicing, payments, and customer communication in one app - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) – often highlighted for dispatching, work order tracking, and mobile reporting - [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) – recognized for scheduling, technician visibility, and real-time field updates ### What field technician management software recommendations? Based on G2 reviews, field technician management software is usually recommended when it improves scheduling accuracy, gives teams better mobile access, and reduces the back-and-forth between office staff and workers in the field. According to verified users, common buying priorities include seeing technician availability, tracking work progress, capturing job details on-site, and improving communication around changes or delays. G2 reviewers mention that the best experiences come from tools that help assign the right technician, keep job information centralized, and make updates easy from mobile devices. Reviews also show that technician adoption is strongly influenced by simple interfaces and reliable field performance. ### What's the leading software for field technicians? Based on G2 reviews, [Jobber](https://www.g2.com/products/jobber/reviews) emerges as the leading software for field technicians in this recent review set. Verified users consistently describe it as easy to use in the field, with technicians able to view jobs, collect payments, handle scheduling changes, and keep customer details accessible from one place. G2 reviewers mention that field teams adopt it quickly, and several reviews note that it reduces confusion by centralizing schedules, invoicing, and communication. According to verified users, that combination of simplicity and day-to-day practicality makes it especially effective for technicians who need fast access to job details without dealing with a complicated interface. ### What expert reviews on field service management solutions? Based on G2 reviews, expert-style feedback on field service management solutions tends to focus on the same recurring themes buyers care about most: scheduling efficiency, mobile usability, implementation effort, and visibility into jobs, technicians, and customer activity. G2 reviewers mention that stronger platforms help reduce paperwork, improve dispatching, and keep teams aligned in real time. According to verified users, many solutions also differ widely in complexity. Some are praised for fast adoption and straightforward daily use, while others are valued for broader workflow depth but come with heavier setup and training needs. Reviews across this category repeatedly emphasize that the best-fit product depends on whether buyers prioritize ease of use, flexibility, or operational scale. ### Which affordable field service software options? Based on G2 reviews, affordable field service software options are usually judged by whether they simplify scheduling, customer communication, invoicing, and field coordination without adding too much complexity. According to verified users, products seen as cost-conscious often stand out because they reduce the need for multiple separate tools and are easier for smaller or growing teams to adopt. G2 reviewers mention that affordability is not just about subscription price but also about time savings, ease of setup, and how quickly teams can start using the software effectively. In this review set, buyers frequently value practical mobile workflows and all-in-one functionality when evaluating more budget-friendly options. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – often chosen for combining scheduling, invoicing, and communication in one streamlined platform - [Connecteam](https://www.g2.com/products/connecteam/reviews) – reviewers highlight centralized scheduling, time tracking, and communication with strong value for teams - [Contractor+](https://www.g2.com/products/contractor/reviews) – frequently noted as a budget-friendly all-in-one option for estimates, invoicing, and job management ### What popular field management tools for medium business? Based on G2 reviews, medium-sized businesses usually look for field management tools that can support more users, more jobs, and more operational visibility without becoming overly fragmented. Verified users often mention the need for stronger reporting, centralized customer and technician data, and better coordination between office teams and field staff. G2 reviewers mention that medium businesses often outgrow basic scheduling tools and start prioritizing workflow consistency, cross-team visibility, and broader integrations. According to verified users, popular tools at this stage tend to help companies manage dispatch, service history, invoicing, and field communication from one system while still giving room to scale processes over time. ## G2 Grid® for Field Service Management Software ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=20433&focus%5B%5D=41285&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037) Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Connecteam, Field Nation, Jotform, SAP Field Service Management, and Housecall Pro. Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=connecteam&focus%5B%5D=field-nation&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro) ## How Many Field Service Management Software Products Does G2 Track? **Total Products under this Category:** 839 ### Category Stats (Jul 2026) - **Average Rating**: 4.4/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Totalmobile (+0.87%) - Among all products in this category, Totalmobile recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Field Service Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 29,000+ Authentic Reviews - 839+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Field Service Management Software Is Best for Your Use Case? - **Leader:** [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - **Highest Performer:** [XOi](https://www.g2.com/products/xoi/reviews) - **Easiest to Use:** [Connecteam](https://www.g2.com/products/connecteam/reviews) - **Top Trending:** [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - **Best Free Software:** [Jobber](https://www.g2.com/products/jobber/reviews) --- **Sponsored** ### Alteryx Alteryx, through it's Alteryx One platform, helps enterprises transform complex, disconnected data into a clean, AI-ready state. Whether you’re creating financial forecasts, analyzing supplier performance, segmenting customer data, analyzing employee retention, or building competitive AI applications from your proprietary data, Alteryx One makes it easy to cleanse, blend, and analyze data to unlock the unique insights that drive impactful decisions. AI-Guided Analytics Alteryx automates and simplifies every stage of data preparation and analysis, from validation and enrichment to predictive analytics and automated insights. Incorporate generative AI directly into your workflows to streamline complex data tasks and generate insights faster. Unmatched flexibility, whether you prefer code-free workflows, natural language commands, or low-code options, Alteryx adapts to your needs. Trusted. Secure. Enterprise-Ready. Alteryx is trusted by over half of the Global 2000 and 19 of the top 20 global banks. With built-in automation, governance, and security, your workflows can scale and maintain compliance while delivering consistent results. And it doesn’t matter if your systems are on-premises, hybrid, or in the cloud; Alteryx fits effortlessly into your infrastructure. Easy to Use. Deeply Connected. What truly sets Alteryx apart is our focus on efficiency and ease of use for analysts and our active community of 700,000 Alteryx users to support you at every step of your journey. With seamless integration to data everywhere including platforms like Databricks, Snowflake, AWS, Google, SAP, and Salesforce, our platform helps unify siloed data and accelerate getting to insights. Visit Alteryx.com for more information, and to start your free trial. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-07-14T14%3A19%3A25Z&secure%5Bdisplayable_resource_id%5D=620&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=989&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=989&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management&secure%5Btoken%5D=93506e9f9ca5772b71628dad8a8d9d3a8622cb87e62f7b54ae37066406ed4d5e&secure%5Burl%5D=https%3A%2F%2Fwww.alteryx.com%2Ftrial%3Futm_source%3Dg2%26utm_medium%3Dreviewsite%26utm_campaign%3DFY25_Global_AllRegions_AlwaysOn_AllPersonas_IndustryAgnostic%26utm_content%3Dg2_freetrial&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Field Service Management Software Products in 2026? ### 1. [FMX](https://www.g2.com/products/fmx/reviews) FMX: CMMS and Facilities Operations Software for Education, Government, and Commercial Organizations FMX is a cloud-based Computerized Maintenance Management System (CMMS) and facilities management platform designed to help organizations across K-12 and higher education, property management, manufacturing, state and local government, healthcare, hospitality, and faith-based organizations improve operational efficiency, extend asset lifespan, and make data-driven decisions about capital investments. What FMX Does FMX centralizes work order management, preventive maintenance scheduling, asset tracking, fleet management, warehouse management, IT management, capital planning, event management, and rental and reservation management into a single, configurable platform. It is purpose-built for facility and maintenance teams who need actionable data to prioritize work, justify budgets, and demonstrate their department's impact to leadership. Core Capabilities - Work Order Management: Facility staff and end users can submit maintenance requests through intuitive, configurable forms on any device. Technicians resolve tickets in the field via mobile app, logging labor time, parts used, and costs. All resolution data rolls up automatically to asset-level reporting. - Preventive Maintenance: Schedule time-based or meter-based PMs for any asset or piece of equipment. Attach unique inspection checklists to each task to reduce process variation, ensure compliance, and extend equipment lifespan. - Asset Management: Maintain a complete digital record of every asset, including location, condition, acquisition cost, expected useful life, and associated documents, images, and service history, in one searchable system of record. - Capital Planning and Forecasting: FMX's capital planning dashboard aggregates asset data to project replacement timelines and costs by year. Facilities directors can model multiple budget scenarios, identify funding gaps, and present defensible capital expenditure forecasts to finance and leadership. - Mapping: Visualize assets, work orders, inventory and spaces on custom floor plan or geo-based maps. Color-coded pins mark exact locations while active work orders and PMs display geographically so technicians can plan efficient routes. Community members can report issues through a public, map-based portal without an FMX account. - Rental and Reservation Management: Allow staff and community members to book rooms, spaces, and equipment directly through FMX. Manage event logistics, coordinate cross-departmental needs, and process payments, all in one system. - Inventory and Parts Management: Manage parts, supplies, and consumables across one or multiple storerooms. Technicians log parts used directly on work orders, triggering automatic inventory deductions. Low-stock alerts, reorder thresholds, and vendor records keep critical parts available and purchasing workflows on track. - Fleet Management: Track and maintain vehicles alongside facility assets in a single system. Schedule meter-based or time-based PMs for vehicles, log mileage and fuel usage, manage repair history, and control fleet-related costs without managing a separate system. - IT Asset Management: Extend request and asset tracking beyond physical facilities to IT. Staff can submit technology-related service requests, IT teams can manage hardware and software asset records, and all IT work flows through the same configurable platform used for facilities operations. - Reporting and Analytics: Generate configurable reports and dashboards across work orders, assets, labor, costs, and maintenance history. Facilities directors can track team performance, identify recurring issues, and pull the operational data needed to justify budgets and support leadership decisions. Who Uses FMX - K-12 and higher education: School districts and universities use FMX to manage facilities across multiple campuses, streamline community requests, coordinate events, and meet compliance requirements. - Property management: Commercial and residential property managers use FMX to track tenant work orders, manage preventive maintenance across properties, and reduce deferred maintenance costs. - Manufacturing: Facilities and maintenance teams in manufacturing environments use FMX to reduce equipment downtime, enforce PM schedules, and support audit-ready record-keeping. - State and local government: Municipal and county facilities teams use FMX to manage public buildings, parks, and infrastructure, improving service request transparency, maintaining compliance documentation, and making the case for capital budget allocations to elected officials and administrators. - Other private sector organizations: Healthcare systems, faith-based organizations, hospitality groups, and other multi-site commercial organizations use FMX to centralize facilities operations, reduce equipment downtime, manage work across locations, and generate the reporting needed to control costs and support budget decisions. Key Differentiators - Intuitive, easy-to-use interface that drives adoption across both maintenance teams and non-technical staff - One configurable platform for facilities, maintenance, IT, and fleet teams to manage their operations, assets, and long-range planning without stitching together multiple systems - Mobile experience built for technicians in the field - Built-in reporting that surfaces the data facility leaders need to advocate for their teams and budgets - Fast implementation with dedicated onboarding support - Highly configurable without IT involvement - Outstanding customer service reflected in a 98% customer satisfaction rating, 97% renewal rate, and 2-hour support response time Bottom Line FMX moves facility, maintenance, IT, and fleet teams from reactive to proactive operations, giving them one platform to manage work, events, and long-range planning while controlling costs and demonstrating their department's impact to leadership. With a 98% customer satisfaction rating and 97% renewal rate, it is a proven choice for organizations in K-12 and higher education, state and local government, property management, manufacturing, healthcare, hospitality, and faith-based organizations. **Average Rating:** 4.8/5.0 **Total Reviews:** 42 **How Do G2 Users Rate FMX?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind FMX?** - **Seller:** [Facilities Management eXpress](https://www.g2.com/sellers/facilities-management-express) - **Company Website:** https://www.gofmx.com - **Year Founded:** 2012 - **HQ Location:** Grandview Heights, Ohio - **Twitter:** @FMXpress (189 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3617592 (221 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management, Primary/Secondary Education - **Company Size:** 83% Mid-Market, 10% Enterprise #### What Are FMX's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Customer Support (9 reviews) - Task Management (7 reviews) - Customizability (6 reviews) - Efficiency (4 reviews) **Cons:** - Feature Overload (3 reviews) - Missing Features (3 reviews) - Work Order Issues (3 reviews) - Expensive (2 reviews) - Implementation Delays (2 reviews) ### What Do G2 Reviewers Say About FMX? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of FMX, appreciating its customization and efficient work order management. - Users commend **outstanding customer support** of FMX, ensuring seamless implementation and effective resolution of issues. - Users value the **efficient task management** in FMX, enabling timely tracking and resolution of church maintenance requests. - Users value the **customizability** of FMX, enabling tailored solutions to meet specific organizational needs effectively. - Users praise FMX for its **efficiency** , seamlessly streamlining workflows and enhancing productivity across maintenance tasks. **Cons:** - Users find **feature overload** challenging, as many tools delay effective implementation and hinder overall functionality. - Users find FMX lacking in **missing features** , such as detailed reports and the ability to create maintenance requests easily. - Users often face **work order issues** with FMX, including inadequate support and functionality limitations in reports. - Users find the **cost of FMX very expensive** , which is particularly challenging for smaller schools with limited budgets. - Users find **implementation delays** challenging, though support from the success team aids in overcoming initial hurdles. #### What Are Recent G2 Reviews of FMX? **"[Unparalleled Flexibility and Top-Notch Customer Service from FMX](https://www.g2.com/survey_responses/fmx-review-12507294)"** **Rating:** 5.0/5.0 stars *— Eric A.* [Read full review](https://www.g2.com/survey_responses/fmx-review-12507294) --- **"[FMX is a User-Friendly Masterpiece for School Management](https://www.g2.com/survey_responses/fmx-review-12519942)"** **Rating:** 5.0/5.0 stars *— Mike M.* [Read full review](https://www.g2.com/survey_responses/fmx-review-12519942) --- #### What Are G2 Users Discussing About FMX? - [What does Fmx do?](https://www.g2.com/discussions/what-does-fmx-do) - [What is the measure of how a software facilities running?](https://www.g2.com/discussions/what-is-the-measure-of-how-a-software-facilities-running) - [Does FMX have an app?](https://www.g2.com/discussions/does-fmx-have-an-app) ### 2. [Appenate (formerly Forms On Fire)](https://www.g2.com/products/appenate-formerly-forms-on-fire/reviews) Appenate – Build Powerful No-Code Apps & Forms That Work Anywhere. Appenate is the most flexible no-code platform for businesses needing mobile Forms and Apps built around their own processes. Whether it’s maintenance, field service, inspections, inventory management, or workflow automation, Appenate lets you build and deploy enterprise-grade apps in minutes - with no developers required. Why Teams Choose Appenate Unlike other no-code tools that limit customization, Appenate gives you complete control - from data capture and offline access to white-labelling, AI-assisted form creation, and deep integrations. Key Features & Benefits ✔️ Create & customize Forms in minutes with AI: Skip the blank canvas – just describe your form by text or voice, and AI creates a ready-to-use starting point with configured fields. ✔️ Fully Native Apps: Run faster and more reliably with true native performance on iOS, Android, and Windows. ✔️ Works Offline: Stay productive in the field - even with zero connectivity. Sync automatically when back online. ✔️ Powerful Integrations: Connect your data to Salesforce, SharePoint, Power BI, and hundreds more. ✔️ Full White-Label: Deliver a 100% branded experience with no trace of Appenate - perfect for internal rollouts or reselling. ✔️ Advanced Data Capture: Harness GPS, NFC, OCR, barcodes, photos, and contactless signatures for complete accuracy. ✔️ Role-Based Access: Manage users, teams, and permissions securely across your organization. ✔️ Automated Reports: Instantly convert captured data into Word, Excel, or PDF templates for client-ready reports. ✔️ Pre-Built App Templates: Get started fast with hundreds of ready-to-use apps that can be customized to your workflow. ✔️ Lifetime Support: Enjoy free onboarding, in-depth documentation, and customer support for life - no extra fees. Who Uses Appenate Appenate powers teams across industries like construction, logistics, manufacturing, field service, and facilities management - helping them digitize operations, stay compliant, and increase ROI without the need for developers. “Simply put, Appenate not only saves us time & money – it helps us stay compliant.” - Simon Ozanne, Alacon Aero “With Appenate, we get better quality data & have minimized our post-processing time.” - Project Manager, Amey Trusted by 80,000+ Users in 100+ Countries 🚀 Start your free trial today - build your first custom app in minutes, no credit card required. **Average Rating:** 4.5/5.0 **Total Reviews:** 262 **How Do G2 Users Rate Appenate (formerly Forms On Fire)?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.3/10) - **Location:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Appenate (formerly Forms On Fire)?** - **Seller:** [Appenate (Pty) Ltd](https://www.g2.com/sellers/appenate-pty-ltd) - **Company Website:** https://www.appenate.com - **Year Founded:** 2011 - **HQ Location:** Brisbane, Australia - **Twitter:** @appenate (3,639 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2909904 (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Information Technology and Services - **Company Size:** 54% Small-Business, 36% Mid-Market #### What Are Appenate (formerly Forms On Fire)'s Pros and Cons? **Pros:** - Form Customization (20 reviews) - Ease of Use (18 reviews) - Customization Options (14 reviews) - Form Creation (12 reviews) - Customer Support (11 reviews) **Cons:** - Learning Curve (7 reviews) - Learning Difficulty (6 reviews) - Complexity (5 reviews) - Form Design (5 reviews) - Slow Performance (5 reviews) ### What Do G2 Reviewers Say About Appenate (formerly Forms On Fire)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizable forms** of Appenate, enhancing data collection and streamlining workflows effectively. - Users find **Ease of Use** in Forms On Fire exceptional, effortlessly creating and managing forms without coding skills. - Users value the **customization options** of Appenate, enhancing data collection and integrating seamlessly into workflows. - Users appreciate the **easy form creation and management** in Forms On Fire, streamlining their data collection processes efficiently. - Users praise the **exceptional customer support** of Appenate, noting quick responses and helpful assistance for all inquiries. **Cons:** - Users find the **initial learning curve** for advanced features of Appenate complex and overwhelming for beginners. - Users find the **initial learning difficulty** for advanced features complex, especially for those new to the tool. - Users find the **initial learning curve complex** , especially for advanced features, which can be overwhelming for newcomers. - Users often face **slow sync issues** and UI challenges, especially with large files and multiple forms, affecting usability. - Users report **slow performance** during form submission and syncing, impacting their overall experience with the app. #### What Are Recent G2 Reviews of Appenate (formerly Forms On Fire)? **"[Customizable & Efficient with Stellar Support](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12549700)"** **Rating:** 5.0/5.0 stars *— Ricardo M.* [Read full review](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12549700) --- **"[Exceptional Support, All-in-One Convenience](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12677194)"** **Rating:** 5.0/5.0 stars *— Cara F.* [Read full review](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12677194) --- #### What Are G2 Users Discussing About Appenate (formerly Forms On Fire)? - [What is Forms On Fire used for?](https://www.g2.com/discussions/what-is-forms-on-fire-used-for) - 1 comment - [What is Appenate used for?](https://www.g2.com/discussions/what-is-appenate-used-for) - 1 comment ### 3. [Raken](https://www.g2.com/products/raken/reviews) Raken is an all-in-one field management app built for the construction industry. Use our streamlined web and mobile tools to quickly collect accurate data from the field and share it with the office in real time. Featuring digital daily reports, time and production tracking, safety and quality management, document management, and more, you’ll have everything you need to keep projects on track in one convenient location. We replace disorganized documentation with real-time visibility and actionable insights. All the data you capture with Raken is automatically organized into professional reports and dashboards securely stored on the cloud in an easily accessible format. You’ll have more accurate records to better protect your business from litigation and reduce risks. Thousands of construction companies use Raken to seamlessly connect the field and office. Try it today and empower your crews to work more efficiently and effectively. \* FEATURES (Includes offline mode and automatic sync) + Daily progress reports + Production tracking + Time tracking + Safety and quality management + Document management + Photo capture + Integrations + Remote collaboration **Average Rating:** 4.6/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Raken?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Roles:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 9.0/10 (Category avg: 8.3/10) - **Location:** 7.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Raken?** - **Seller:** [Raken, Inc](https://www.g2.com/sellers/raken-inc) - **Company Website:** https://www.rakenapp.com - **Year Founded:** 2012 - **HQ Location:** Carlsbad, California - **Twitter:** @RakenApp (1,690 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3602908/ (151 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager - **Top Industries:** Construction - **Company Size:** 58% Small-Business, 37% Mid-Market #### What Are Raken's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (7 reviews) - Features (7 reviews) - Photo Management (6 reviews) - Organization (5 reviews) **Cons:** - Missing Features (5 reviews) - Difficult Navigation (3 reviews) - Inefficient Processes (3 reviews) - Learning Curve (3 reviews) - Technical Issues (3 reviews) ### What Do G2 Reviewers Say About Raken? *AI-generated summary from verified user reviews* **Pros:** - Users find Raken's interface **intuitive and easy to use** , ensuring a smooth experience for both managers and technicians. - Users commend the **exceptional customer support** at Raken, appreciating their responsiveness and dedication to customer needs. - Users appreciate the **streamlined features** of Raken, enhancing communication and efficiency while reducing stress in project management. - Users appreciate the **photo management features** of Raken, enhancing project organization and communication with visual documentation. - Users find Raken enhances **organization** by efficiently storing project data, facilitating better communication and record-keeping. **Cons:** - Users express frustration over **missing features** in Raken, limiting customization and essential functionalities for their projects. - Users experience **difficult navigation** with Raken, finding it hard to locate photos and access key features easily. - Users find the **inefficient processes** in Raken hinder accurate data input and complicate project management tasks. - Users face a **steep learning curve** with Raken, requiring time to learn and implement its features effectively. - Users frequently face **technical issues** with Raken, including sign-in annoyances and limited reporting options. #### What Are Recent G2 Reviews of Raken? **"[Easy, Handy Mobile Reporting and Signing—No Computer Needed](https://www.g2.com/survey_responses/raken-review-13037945)"** **Rating:** 5.0/5.0 stars *— Mitesh P.* [Read full review](https://www.g2.com/survey_responses/raken-review-13037945) --- **"[Raken Streamlined Our Daily Reporting and Field-to-Office Communication](https://www.g2.com/survey_responses/raken-review-13037742)"** **Rating:** 5.0/5.0 stars *— Alex V.* [Read full review](https://www.g2.com/survey_responses/raken-review-13037742) --- #### What Are G2 Users Discussing About Raken? - [What is Raken used for?](https://www.g2.com/discussions/what-is-raken-used-for) - [What does Raken do?](https://www.g2.com/discussions/what-does-raken-do) - [How much does Raken cost?](https://www.g2.com/discussions/how-much-does-raken-cost) - [How do I use Raken app?](https://www.g2.com/discussions/how-do-i-use-raken-app) - [What is Raken app?](https://www.g2.com/discussions/what-is-raken-app) ### 4. [Badger Maps](https://www.g2.com/products/badger-maps/reviews) Your field sales tool kit to sell more– Badger Maps is the top rated mobile app for B2B reps in the field and a total territory management for your entire field team. With Badger, outside sales & field service reps get a mobile app (available on both iPhone and Android) that cuts drive time, improves data collection, and increases sales. Activities that were once a time sink like customer mapping, route planning, scheduling, data collection, and reporting are all made easy with Badger’s mobile mapping app. Paired with a suite of territory management tools that includes performance dashboards and a robust territory mapping interface, Badger Maps will enhance the workflows of everyone on your field team with features like: Route Planner & Mobile Sales Mapping - Fit 2 more meetings into each day by optimizing routes with up to 120 stops. - Visualize all your Accounts, Contacts, Leads, and Opportunities on an interactive map on your phone. - Filter and colorize accounts by custom metrics like priority status or last order date to instantly spot your best opportunities as you plan your day. - Plan and save all your routes in advance so you never fly blind on the road. Scheduling & Reminders - Sync routes to your calendar with the touch of the button. - Get alerts for follow-ups or nearby accounts that need attention. Mobile Lead Generation - Find new, qualified leads near your route– great for downtime on the road! Data Collection & A Mobile CRM Front-End - Take notes, capture photos, and keep all your customer information up to date from your phone. - Automatically sync all your data with the leading CRMs including Salesforce, HubSpot, Zoho, Microsoft Dynamics, NetSuite, Pipedrive, monday.com, Veeva, Insightly, SugarCRM, and more. - Map and access all your CRM data in the field. See the relationship between different data types so you’re never left fumbling for the information you need to serve your customers. Reporting & Mileage Tracking - Get automated reports summarizing your routes and customer activity. - Generate mileage tracking reports that make submitting your expenses easy. Territory Mapping & Management - See all your reps’ data represented in performance dashboards and customizable charts & graphs. - Use territory alignment software to automatically balance and optimize your territories. - Automate lead routing to assign new leads to the right territory instantly- no manual work needed! - Create competitions and incentivize your reps with dynamic leaderboards. - Uncover insights with territory mapping tools like heat maps, bubble maps, thematic maps & more. Get a free 14-day trial, integrated with your CRM. With optimized routes, Badger pays for itself with just the savings on gas! **Average Rating:** 4.7/5.0 **Total Reviews:** 329 **How Do G2 Users Rate Badger Maps?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Roles:** 5.9/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 7.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Badger Maps?** - **Seller:** [Badger Maps, Inc](https://www.g2.com/sellers/badger-maps-inc) - **Company Website:** https://www.badgermapping.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @BadgerMaps (2,095 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2719153/ (75 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Territory Manager, Business Development Manager - **Top Industries:** Medical Devices, Wholesale - **Company Size:** 63% Small-Business, 24% Mid-Market #### What Are Badger Maps's Pros and Cons? **Pros:** - Ease of Use (70 reviews) - Mapping Features (48 reviews) - Route Optimization (47 reviews) - Route Planning (45 reviews) - Customer Support (40 reviews) **Cons:** - Routing Issues (17 reviews) - Mapping Issues (16 reviews) - Expensive (14 reviews) - Improvement Needed (13 reviews) - Limitations (11 reviews) ### What Do G2 Reviewers Say About Badger Maps? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Badger Maps, highlighting its smooth setup and intuitive features that enhance productivity. - Users value the **visual account mapping** in Badger Maps, enhancing their planning and maximizing productivity efficiently. - Users value the **route optimization** feature of Badger Maps, enhancing efficiency and saving valuable time during travel. - Users appreciate the **route planning** features of Badger Maps, enabling efficient organization and optimized travel for work visits. - Users appreciate the **responsive customer support** of Badger Maps, enhancing their experience and addressing their needs effectively. **Cons:** - Users report **routing issues** with Badger Maps, leading to inefficiencies and frustration during navigation. - Users experience **mapping issues** with Badger Maps, as directions can be inaccurate and addresses often require manual verification. - Users feel the price is **a bit higher** than expected, especially for the limited features they utilize. - Users see potential for **improvement needed** in synchronization between mobile and online platforms for a smoother experience. - Users are frustrated by the **route optimizer's failure to consider appointment times** , impacting planning efficiency and usability. #### What Are Recent G2 Reviews of Badger Maps? **"[Infield Makes Trip Planning and Record Keeping Easy—with Responsive Support](https://www.g2.com/survey_responses/badger-maps-review-12707794)"** **Rating:** 5.0/5.0 stars *— Lisa R.* [Read full review](https://www.g2.com/survey_responses/badger-maps-review-12707794) --- **"[Efficient Travel Planning with Exceptional Support](https://www.g2.com/survey_responses/badger-maps-review-13068393)"** **Rating:** 5.0/5.0 stars *— Laura G.* [Read full review](https://www.g2.com/survey_responses/badger-maps-review-13068393) --- #### What Are G2 Users Discussing About Badger Maps? - [How does route planning software work?](https://www.g2.com/discussions/how-does-route-planning-software-work) - 1 comment - [Are Badger maps free?](https://www.g2.com/discussions/are-badger-maps-free) - 3 comments - [What is the best route planning software?](https://www.g2.com/discussions/what-is-the-best-route-planning-software) - 3 comments - [How does Badger app work?](https://www.g2.com/discussions/how-does-badger-app-work) - 2 comments ### 5. [Repair-CRM](https://www.g2.com/products/repair-crm/reviews) Our mission is to help small field service companies grow with a Modern Field Service Solution! Schedule & Dispatch technicians and track their progress with GPS. Affordable ($39 / month for 5 users), making it ideal for companies with 3-15 technicians. Cloud-based admin + Mobile Apps. Asset tracking, photos & signature capturing. Start your free trial (no credit card required) **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Repair-CRM?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Roles:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Repair-CRM?** - **Seller:** [E-Software](https://www.g2.com/sellers/e-software) - **Year Founded:** 2007 - **HQ Location:** Haryana - **Twitter:** @Essitco1 (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/e-software-solutions (87 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of Repair-CRM? **"[Great for technicians in the field](https://www.g2.com/survey_responses/repair-crm-review-3893417)"** **Rating:** 5.0/5.0 stars *— Norbert E.* [Read full review](https://www.g2.com/survey_responses/repair-crm-review-3893417) --- **"[Perfect for small Pest Control companies](https://www.g2.com/survey_responses/repair-crm-review-3829234)"** **Rating:** 5.0/5.0 stars *— Tamás L.* [Read full review](https://www.g2.com/survey_responses/repair-crm-review-3829234) --- #### What Are G2 Users Discussing About Repair-CRM? - [What is Repair-CRM used for?](https://www.g2.com/discussions/what-is-repair-crm-used-for) ### 6. [Corrigo](https://www.g2.com/products/corrigo/reviews) The World's Most Intelligent Facilities Run on Corrigo CMMS. Corrigo is the world's most powerful and proven CMMS solution. Corrigo helps Facility Managers move from the chaos of high-volume, reactive facilities maintenance to strategic preventive maintenance. Whether it's Work Order Management, Asset Management, or Service Provider Management, Corrigo turns facilities from cost centers into value drivers. Corrigo is deployed across 1 million properties in over 160 countries, processing 23M+ work orders annually, representing $8.5B in transactional spend. Corrigo connects facility managers to a private network of more than 70K+ service provider connections in network to ensure quality service that's delivered on-time and on-budget. Corrigo’s promise to the market is to transform facilities management from reactive maintenance to strategic, data-driven operations. Corrigo offers: • Industry-specific best practice templates • Scalable, configurable AI-enabled workflows • Mobile-first, analytics-driven decisioning • Robust system integrations creating the ultimate single pane of glass for FM • Managed services & asset tagging delivering complete visibility and data-driven decisions Corrigo empowers businesses to transform their facility operations with: • Proactive maintenance automation that prevents costly breakdowns and extends asset life • Real-time mobile connectivity for seamless team, technician, and vendor communication • Smart task routing that matches technician skills to jobs for maximum efficiency • Performance-driven dispatch with built-in SLA tracking and compliance monitoring • Streamlined financial management through integrated invoicing and warranty tracking Corrigo transforms facilities management from reactive firefighting into strategic asset optimization. Advanced analytics turn your operational data into actionable insights that cut costs, extend asset life, and improve performance across your entire portfolio. Predictive intelligence identifies maintenance issues before they become expensive problems, while real-time dashboards give you the visibility to make data-driven decisions that directly impact your bottom line. Complete mobile functionality ensures your team stays connected whether in boardrooms or boiler rooms. Seamless integrations eliminate data silos, creating a unified platform that works with your existing technology stack. **Average Rating:** 4.5/5.0 **Total Reviews:** 136 **How Do G2 Users Rate Corrigo?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.4/10 (Category avg: 8.6/10) - **Analytics:** 7.3/10 (Category avg: 8.3/10) - **Location:** 7.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Corrigo?** - **Seller:** [Jones Lang Lasalle, IP](https://www.g2.com/sellers/jones-lang-lasalle-ip) - **Company Website:** https://www.us.jll.com - **HQ Location:** Chicago, Illinois, United States - **Twitter:** @JLLGTASubOffice - **LinkedIn® Page:** https://www.linkedin.com/company/jll (100,540 employees on LinkedIn®) - **Ownership:** NYSE: JLL **Who Uses This Product?** - **Who Uses This:** Facilities Manager - **Top Industries:** Facilities Services, Restaurants - **Company Size:** 43% Mid-Market, 39% Enterprise #### What Are Corrigo's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Work Orders (12 reviews) - Customer Support (10 reviews) - Tracking Efficiency (8 reviews) - User-Friendly (8 reviews) **Cons:** - Improvement Needed (7 reviews) - Customization Difficulties (6 reviews) - Learning Curve (6 reviews) - Missing Features (4 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About Corrigo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Corrigo, finding it intuitive and straightforward for daily tasks and reporting. - Users value the **comprehensive work order system** of Corrigo, facilitating real-time tracking and easy vendor communication. - Users praise the **quick response times** of Corrigo's customer support, enhancing their overall experience and satisfaction. - Users value the **tracking efficiency** of Corrigo, enabling better management, budgeting, and decision-making for operational success. - Users appreciate the **user-friendly interface** of Corrigo, finding it easy to learn and customize for their needs. **Cons:** - Users find the **interface unappealing** and suggest improvements for ease of navigation and feature connectivity. - Users report **customization difficulties** with Corrigo, as global settings hinder specific site adjustments and complicate management. - Users find the **learning curve steep** with Corrigo, often feeling like beginners despite years of experience. - Users are frustrated by the **missing features** in Corrigo, such as limited customizability and lack of integrations. - Users often face **poor customer support** with Corrigo, as issues escalate and go unresolved due to staff limitations. #### What Are Recent G2 Reviews of Corrigo? **"[Streamlines Work Order Management, But Needs Better Filtering](https://www.g2.com/survey_responses/corrigo-review-12994440)"** **Rating:** 5.0/5.0 stars *— Andrew C.* [Read full review](https://www.g2.com/survey_responses/corrigo-review-12994440) --- **"[Efficiency and Reliability](https://www.g2.com/survey_responses/corrigo-review-10900435)"** **Rating:** 5.0/5.0 stars *— Daniel M.* [Read full review](https://www.g2.com/survey_responses/corrigo-review-10900435) --- #### What Are G2 Users Discussing About Corrigo? - [How do you use Corrigo?](https://www.g2.com/discussions/how-do-you-use-corrigo) - 1 comment - [How much does corrigo cost?](https://www.g2.com/discussions/how-much-does-corrigo-cost) - [What is corrigo Jll?](https://www.g2.com/discussions/what-is-corrigo-jll) - [What does Corrigo do?](https://www.g2.com/discussions/what-does-corrigo-do) ### 7. [Zoho FSM](https://www.g2.com/products/zoho-fsm/reviews) Zoho FSM is Zoho’s latest offering for service businesses. It is a field service management platform that automates the entire spectrum of field operations. It lets you streamline operations, smoothen scheduling, improve productivity on the field, and simplify invoicing and payments. Customers in Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, Alarm Services are currently using Zoho FSM for their business! Sign up now to start your 15-day free trial. - Handle field operations without switching between apps. Zoho FSM is a single platform for work order management, scheduling and dispatching, workforce management, and invoicing. - Pave the way for effective communication and collaboration. Zoho FSM is a mobile application that helps field agents stay connected to the office and enables sharing notes and images. - Manage sizable teams and improve productivity. Zoho FSM supports a multi-user environment with unique user profiles. Get complete user details including their skills, territories, trip logs, and time-offs. - Digitize back-end operations. Zoho FSM eases asset management, scheduled maintenance, billing, inventory tracking, and reporting - Connect with other apps that are key to your business. Integrate with Zoho Books, Zoho CRM, Zoho Invoice, Zoho Inventory, and a host of third-party applications. - Deliver a memorable customer experience with automated notifications, knowledgeable field agents, detailed service reports, and multiple payment gateways. - Minimize costs by improving efficiency in the office and at the job site. Increase first-time fix rates with structure and processes. - Move seamlessly from requests to estimates to work orders in Zoho FSM. Schedule service appointments and assign them to the right field agent on the Dispatch Console. Use the map view to locate them in real-time. Create maintenance plans for periodic maintenance services. - Empower field agents with the Zoho FSM mobile app (Available on iOS and Android devices) Give them easy access to data, allow collaboration through notes and photos, and enable generating service reports, invoices, and follow-up work orders. Manage your multi-dimensional workforce in a multi-user environment. Allot distinct user profiles, add details of skills and territories, and get their trip logs and time-off data. Beyond this, you can handle billing and payments, asset management, inventory management, and reporting. Integrate Zoho FSM with other Zoho and third-party applications to improve its functionality. To know more: https://www.zoho.com/fsm/plan-comparison.html **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Zoho FSM?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Roles:** 9.6/10 (Category avg: 8.6/10) - **Analytics:** 9.3/10 (Category avg: 8.3/10) - **Location:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Zoho FSM?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Company Size:** 60% Small-Business, 30% Enterprise #### What Are Zoho FSM's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Integration (2 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Easy Creation (1 reviews) **Cons:** - Customization Difficulties (2 reviews) - Feature Limitations (2 reviews) - Poor Design (2 reviews) - Improvement Needed (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Zoho FSM? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of navigation** in Zoho FSM, finding everything quickly and intuitively accessible. - Users love the **easy integration** with other Zoho applications, enhancing accessibility and streamlining workflows seamlessly. - Users praise the **excellent customer support** and positive staff behavior of Zoho FSM, enhancing their experience. - Users value the **easy access** to information from various Zoho applications, enhancing their workflow efficiency. - Users value the **easy creation** of invoices and quick navigation in Zoho FSM, enhancing their overall experience. **Cons:** - Users find **customization difficult** , facing rigidity and confusing module restrictions that hinder their organization’s unique needs. - Users find the **feature limitations** frustrating, particularly regarding customization options and documentation clarity in Zoho FSM. - Users find the **poor design** of Zoho FSM to be clunky and less satisfying than other Zoho products. - Users find that **improvements are needed** in attachment notes and module builder flexibility for better functionality. - Users find the **steep learning curve** of Zoho FSM challenging due to unclear documentation and module restrictions. #### What Are Recent G2 Reviews of Zoho FSM? **"[Highly Capable, Customizable Field Service Management with Flexible Endpoints](https://www.g2.com/survey_responses/zoho-fsm-review-12620443)"** **Rating:** 4.5/5.0 stars *— John W.* [Read full review](https://www.g2.com/survey_responses/zoho-fsm-review-12620443) --- **"[Great app](https://www.g2.com/survey_responses/zoho-fsm-review-11968937)"** **Rating:** 5.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/zoho-fsm-review-11968937) --- ### 8. [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014. **Average Rating:** 4.0/5.0 **Total Reviews:** 125 **How Do G2 Users Rate Oracle Field Service Cloud?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Roles:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Oracle Field Service Cloud?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Retail, Hospital & Health Care - **Company Size:** 49% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of Oracle Field Service Cloud? **"[Exploring the opportunyties](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-8640257)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-8640257) --- **"[Oracle Field Service Cloud](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-682735)"** **Rating:** 5.0/5.0 stars *— Kristin T.* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-682735) --- #### What Are G2 Users Discussing About Oracle Field Service Cloud? - [What is Oracle Field Service Cloud used for?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud-used-for) - [What is Oracle Field Service?](https://www.g2.com/discussions/what-is-oracle-field-service) - [What is IFS FSM?](https://www.g2.com/discussions/oracle-field-service-cloud-what-is-ifs-fsm) - [What is SAP field service management?](https://www.g2.com/discussions/what-is-sap-field-service-management) - [What is Oracle Field Service Cloud?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud) ### 9. [Knowify](https://www.g2.com/products/knowify/reviews) \*\*NEW\*\* - Knowify now connects directly to AI platforms like Claude and ChatGPT. No generic AI advice. No reports to build. No analyst to hire. Just the insights you need to grow with confidence. ✅ “What jobs need my attention this week?” ✅ “What’s my WIP this month?” ✅ “Who’s making me the most money on commercial work?” Every job. Every number. Everything that drives profitability. Any question you’ve every had about your business. Now all you have to do is ask. ------------------------------------------------- Knowify is job management software built for trade contractors. Founded in New York City, with team members across the U.S. and Canada, Knowify supports growing subcontractors with teams ranging from 2 to 200. The platform is trusted by contractors across trades like electrical, plumbing, HVAC, drywall, and remodeling. Knowify brings estimating, job costing, scheduling, time tracking, and invoicing together in one platform. It supports construction-specific workflows including AIA billing, change orders, certified payroll, and prevailing wage tracking. Mobile tools keep field teams connected to the office, and everything stays in sync with QuickBooks Online, QuickBooks Payroll, QuickBooks time, QuickBooks Payments, and Intuit Enterprise Suite through a best-in-class two-way integration. Knowify helps contractors stay organized, on schedule, and profitable. With real-time visibility into costs and progress, contractors can manage every job more efficiently and make confident financial decisions. Knowify replaces spreadsheets and disconnected tools with one system built to support growing construction businesses. Most importantly - our fully U.S.-based support team is full of real people ready to talk and help you solve the challenges in your business. We're proud partners of the trades - and proud of our commitment to top quality software and service. **Average Rating:** 4.5/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Knowify?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 6.2/10 (Category avg: 8.6/10) - **Analytics:** 7.5/10 (Category avg: 8.3/10) - **Location:** 7.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Knowify?** - **Seller:** [Knowify](https://www.g2.com/sellers/knowify) - **Company Website:** https://www.knowify.com - **Year Founded:** 2012 - **HQ Location:** New York, NY - **Twitter:** @knowify (970 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/knowify-llc (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction - **Company Size:** 85% Small-Business, 12% Mid-Market #### What Are Knowify's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Customer Support (19 reviews) - Data Management (19 reviews) - Efficiency Improvement (17 reviews) - Helpful (17 reviews) **Cons:** - Improvement Needed (25 reviews) - Missing Features (16 reviews) - Access Limitations (11 reviews) - Invoicing Issues (10 reviews) - Limited Customization (8 reviews) ### What Do G2 Reviewers Say About Knowify? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Knowify, enhancing their experience and easing navigation throughout the platform. - Users highlight the **superior customer service** of Knowify, praising the responsive support team and helpful training resources. - Users appreciate the **seamless data management** of Knowify, enhancing efficiency and collaboration in the construction industry. - Users commend Knowify for its **efficiency improvement** , enhancing project management through seamless integrations and robust features. - Users appreciate the **helpful customer service** of Knowify, enhancing their experience with quick, effective support and tailored training. **Cons:** - Users express a **desperate need for better commission calculations** and enhanced reporting features in Knowify. - Users find Knowify lacks **essential features** like detailed bid views and API integration for better functionality. - Users face **access limitations** that hinder productivity, with issues like employee clock-in difficulties and restricted functionality. - Users express frustration over **invoicing issues** , including tax discrepancies and limitations in proposal revisions, impacting usability. - Users find **limited customization** options in Knowify, with challenges in reporting, invoicing templates, and functional integrations. #### What Are Recent G2 Reviews of Knowify? **"[User-Friendly Workflow Automation with Responsive Support](https://www.g2.com/survey_responses/knowify-review-12384702)"** **Rating:** 4.0/5.0 stars *— Vic T.* [Read full review](https://www.g2.com/survey_responses/knowify-review-12384702) --- **"[Knowify is a Game-Changer!](https://www.g2.com/survey_responses/knowify-review-9093333)"** **Rating:** 5.0/5.0 stars *— Sully S.* [Read full review](https://www.g2.com/survey_responses/knowify-review-9093333) --- #### What Are G2 Users Discussing About Knowify? - [What is AIA billing?](https://www.g2.com/discussions/knowify-what-is-aia-billing) - [What is AIA billing?](https://www.g2.com/discussions/what-is-aia-billing) - [Does Knowify work with QuickBooks desktop?](https://www.g2.com/discussions/knowify-does-knowify-work-with-quickbooks-desktop) - [Does Knowify work with QuickBooks desktop?](https://www.g2.com/discussions/does-knowify-work-with-quickbooks-desktop) - [What does Builder trend do?](https://www.g2.com/discussions/knowify-what-does-builder-trend-do) ### 10. [Resco – Mobility & Productivity](https://www.g2.com/products/resco-mobility-productivity/reviews) Resco helps the world work better outside the office by making it simple to build complex mobile experiences for frontline workers. The company’s low-code tools and solutions enable organizations to build and deploy enterprise-level business apps quickly and easily. These solutions allow mobile workers to access or capture data on the go, using any mobile device, even when offline. Field teams can tackle field service, mobile sales, data collection, or any other frontline scenario while delivering valuable data back to the office. With full offline functionality, a no-code/low-code development platform, and native integration with Microsoft Dynamics 365, Power Platform, or Salesforce, Resco empowers organizations worldwide to tackle the most demanding mobile challenges faced by frontline workers. Over 800 enterprise and corporate companies from segments like utilities, retail, energy, oil & gas, manufacturing, telecommunications, transportation & logistics, or NGOs rely on Resco to simplify their frontline operations, improve efficiency, and reduce paperwork. **Average Rating:** 4.5/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Resco – Mobility & Productivity?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.7/10 (Category avg: 8.6/10) - **Analytics:** 8.4/10 (Category avg: 8.3/10) - **Location:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Resco – Mobility & Productivity?** - **Seller:** [Resco.net](https://www.g2.com/sellers/resco-net) - **Company Website:** https://www.resco.net - **Year Founded:** 1999 - **HQ Location:** Bratislava, Slovakia - **Twitter:** @Resco_net (1,429 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resco-net?trk=top_nav_home (144 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Small-Business #### What Are Resco – Mobility & Productivity's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Integrations (4 reviews) - Efficiency (3 reviews) - Implementation Ease (3 reviews) - Offline Access (3 reviews) **Cons:** - Missing Features (2 reviews) - Syncing Issues (2 reviews) - Sync Issues (2 reviews) - Bugs (1 reviews) - Call Issues (1 reviews) ### What Do G2 Reviewers Say About Resco – Mobility & Productivity? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Resco, appreciating its intuitive design and versatile functionality across devices. - Users value the **seamless integrations** of Resco, enhancing collaboration and productivity across various devices and platforms. - Users value the **efficiency** of Resco, enhancing productivity and collaboration across various devices and environments. - Users praise Resco for its **implementation ease** , enhancing productivity and seamless integration across various environments. - Users value the **offline access** feature of Resco, enhancing productivity even in areas with poor connectivity. **Cons:** - Users find that Resco lacks **specific features** , making it challenging for niche workflows and effective syncing. - Users report **syncing issues** with Resco – Mobility & Productivity, particularly with slow times and occasional update delays. - Users experience **sync issues** with Resco, noting slower times and occasional delays in updates, impacting productivity. - Users report **syncing issues** with the remote app, affecting workflow and the handling of niche tasks. - Users often face **call issues** with Resco, especially related to syncing and delays in updates during remote use. #### What Are Recent G2 Reviews of Resco – Mobility & Productivity? **"[Robust and Client-Focused solution](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670)"** **Rating:** 4.5/5.0 stars *— Pieter M.* [Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670) --- **"[Versatile CRM for Seamless Departmental Collaboration](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635)"** **Rating:** 4.0/5.0 stars *— Preben Lysa H.* [Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635) --- #### What Are G2 Users Discussing About Resco – Mobility & Productivity? - [What is Resco Mobile CRM used for?](https://www.g2.com/discussions/what-is-resco-mobile-crm-used-for) - 1 comment ### 11. [MobiWork](https://www.g2.com/products/mobiwork/reviews) MobiWork is a Field Services Management (FSM) software solution that helps businesses with field employees or contractors streamline operations, increase productivity, and deliver consistent, high-quality services across small, mid-size, and enterprise-level organizations. MobiWork is a mobile-first, cloud-based platform that unifies all critical field operations into one system, connecting office personnel and mobile workers in real-time. The MobiWork solution is utilized by any company with employees or contractors in the field on a regular basis. The field services management software solution is fast and responsive, ready for immediate deployment, and available worldwide. Designed for operations across 16+ industries, including HVAC Services, Plumbing Services, Oil & Gas Field Services, Pool & Spa Services, Hauling Services, and Vegetation Management Services, MobiWork addresses the core challenge of managing remote workforces, paper-based processes, and fragmented data systems. The platform's architecture is built for robust scalability, supporting customers from two users up to thousands globally. The platform centralizes job management and execution, providing consistency and visibility from quote to final payment. Core operational management includes real-time job scheduling, dispatch, mobile work orders, time tracking, and detailed job costing. For the mobile workforce, the system enables technicians to complete digital forms, capture signatures and images, and receive step-by-step guidance via patented workflow technology. Financially, the system handles customizable quoting, automated invoicing, on-site payment capture, and supports progressive billing. For enterprise needs, the platform includes AI-driven route optimization, inventory management, asset tracking, and preventative maintenance, alongside integration with ERP, CRM, and accounting systems like QuickBooks and Sage Intacct. MobiWork provides tools that support reducing operational costs and boosting productivity and efficiency, offering a consistent operational framework. **Average Rating:** 4.9/5.0 **Total Reviews:** 70 **How Do G2 Users Rate MobiWork?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Roles:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 9.1/10 (Category avg: 8.3/10) - **Location:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind MobiWork?** - **Seller:** [MobiWork](https://www.g2.com/sellers/mobiwork) - **Company Website:** https://www.mobiwork.com/ - **Year Founded:** 2010 - **HQ Location:** Delray Beach , Florida - **Twitter:** @mobiwork (842 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2303837/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Recreational Facilities and Services, Real Estate - **Company Size:** 51% Small-Business, 34% Mid-Market #### What Are MobiWork's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (5 reviews) - Customization (5 reviews) - Features (5 reviews) - Customizability (4 reviews) **Cons:** - Learning Curve (3 reviews) - Complex Setup (2 reviews) - Inventory Management (2 reviews) - Limited Customization (2 reviews) - Poor Usability (2 reviews) ### What Do G2 Reviewers Say About MobiWork? *AI-generated summary from verified user reviews* **Pros:** - Users commend MobiWork for its **ease of use** , enabling swift adoption across diverse skill levels and daily operations. - Users commend MobiWork's **exceptional customer support** , noting their responsiveness and assistance in implementing tailored solutions. - Users value the **extensive customization options** in MobiWork, allowing tailored solutions for diverse business needs. - Users value MobiWork for its **intuitive interface and exceptional customer support** , enhancing overall efficiency and usability. - Users value the **customizability** of MobiWork, enabling tailored solutions that enhance productivity and streamline operations. **Cons:** - Users note a **tricky learning curve** due to complexity, making it difficult to navigate features effectively. - Users find the **setup process complex** , making scheduling and invoicing more challenging and less user-friendly. - Users find the **inventory management cumbersome** , requiring significant effort to achieve usable control of parts. - Users feel the **limited customization options** hinder their ability to create specific forms and streamline processes effectively. - Users find MobiWork's interface **poorly usable** , with complicated processes for scheduling and invoicing that hinder efficiency. #### What Are Recent G2 Reviews of MobiWork? **"[Mobiwork: A Versatile and User-Friendly Platform for Field Service Management](https://www.g2.com/survey_responses/mobiwork-review-8303593)"** **Rating:** 5.0/5.0 stars *— Michelle G.* [Read full review](https://www.g2.com/survey_responses/mobiwork-review-8303593) --- **"[Intuitive platform with a lot of flexibility.](https://www.g2.com/survey_responses/mobiwork-review-12129747)"** **Rating:** 4.5/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/mobiwork-review-12129747) --- #### What Are G2 Users Discussing About MobiWork? - [What is MobiWork used for?](https://www.g2.com/discussions/what-is-mobiwork-used-for) ### 12. [BuildOps](https://www.g2.com/products/buildops/reviews) BuildOps is an all-in-one operations platform for commercial MEP contractors—HVAC, mechanical, refrigeration, electrical, and plumbing—bringing dispatch, estimating, invoicing, service, projects, and reporting into one system. A single source of truth unifies office and field data, metrics, and work history. Projects flow seamlessly into service: as-built equipment becomes asset records that power service agreements, scheduling, dispatch, billing, and documentation. Smarter scheduling comes from a live planning board with technician skills, certifications, location, and availability—plus intelligent recommendations and drag-and-drop dispatch to handle emergencies, multi-day work, and long-term planning. Field teams stay audit-ready with photos, videos, and PDFs attached directly to quotes, invoices, and assets, while automated workflows keep work orders, customer data, and billing in sync across project and service. The result: predictable maintenance, stronger recurring revenue, protected margins, and a end-to-end support from the building phase to ongoing service. **Average Rating:** 4.2/5.0 **Total Reviews:** 69 **How Do G2 Users Rate BuildOps?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Roles:** 7.3/10 (Category avg: 8.6/10) - **Analytics:** 7.8/10 (Category avg: 8.3/10) - **Location:** 7.0/10 (Category avg: 8.5/10) **Who Is the Company Behind BuildOps?** - **Seller:** [BuildOps](https://www.g2.com/sellers/buildops) - **Company Website:** https://buildops.com/ - **Year Founded:** 2018 - **HQ Location:** Santa Monica, CA 90404, US - **Twitter:** @GoBuildOps (502 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/buildops/ (648 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction - **Company Size:** 48% Small-Business, 41% Mid-Market #### What Are BuildOps's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (12 reviews) - Customer Support (11 reviews) - Centralization (9 reviews) - User-Friendly (9 reviews) **Cons:** - Improvement Needed (9 reviews) - Update Issues (6 reviews) - Learning Curve (5 reviews) - Limited Features (5 reviews) - Limited Customization (4 reviews) ### What Do G2 Reviewers Say About BuildOps? *AI-generated summary from verified user reviews* **Pros:** - Users find BuildOps to be exceptionally **user-friendly** , significantly enhancing operational efficiency and dispatch processes. - Users value the **robust features** of BuildOps, enhancing workflow and simplifying management tasks significantly. - Users praise the **exceptional customer support** of BuildOps, highlighting responsiveness and helpfulness as key advantages. - Users love the **centralized platform** of BuildOps, enhancing collaboration and simplifying operations across teams. - Users appreciate the **user-friendly** nature of BuildOps, making it easy for both office and field staff to utilize. **Cons:** - Users find that **improvement is needed** in the PO module and in audit and version control features. - Users face **update issues** , experiencing lags, unexpected changes, and limited functionality affecting overall user experience. - Users find the **learning curve steep** , with navigational challenges complicating the user experience on BuildOps. - Users express concerns over the **limited features** in BuildOps, affecting integration, usability, and overall satisfaction. - Users find **limited customization** in BuildOps, particularly with data inputs and the timesheet system's functionality. #### What Are Recent G2 Reviews of BuildOps? **"[Streamlined Procurement and Reliable Anywhere Access with Build Ops](https://www.g2.com/survey_responses/buildops-review-12549866)"** **Rating:** 5.0/5.0 stars *— ZACHARIAH B.* [Read full review](https://www.g2.com/survey_responses/buildops-review-12549866) --- **"[Build Ops Speeds Up Work Orders, Billing, and Workflow with Smooth Integrations](https://www.g2.com/survey_responses/buildops-review-12874023)"** **Rating:** 5.0/5.0 stars *— Zachariah B.* [Read full review](https://www.g2.com/survey_responses/buildops-review-12874023) --- #### What Are G2 Users Discussing About BuildOps? - [What is BuildOps used for?](https://www.g2.com/discussions/what-is-buildops-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/shark-byte-crm-what-is-shark-byte-crm-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/what-is-shark-byte-crm-used-for) ### 13. [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews) Nextbillion.ai provides industry’s most powerful route planning APIs & SDKs. Our advanced route optimization engine enables product and tech leaders in large-scale logistics companies to solve multi-vehicle & multi-stop routing, scheduling and navigation problems Visit Website - https://nextbillion.ai Our versatile API building blocks can be customized to tackle a diverse range of use cases, providing a comprehensive solution for industries such as field services, last-mile delivery, on-demand services, and trucking. Key Features: 1. Optimize Routes & Schedules with 50+ Constraints 2. Reliable Schedules and Highly Accurate ETAs 3. Optimize Routes for Various Vehicle Profiles 4. Handle Unique Workflows With Ease 5. Leverage Your Historical Data With AI-Powered APIs What Makes Us Unique: At Nextbillion.ai, our differentiators set us apart in the realm of advanced routing and scheduling solutions. With a focus on technical expertise, our clients benefit from a team well-versed in the intricacies of the domain, delivering cutting-edge solutions that keep them ahead of the curve. Our commitment extends beyond technical prowess, offering a flexible pricing model that adapts to individual needs. Tailor the cost structure to align seamlessly with your business requirements and budget constraints, ensuring a personalized and cost-effective approach. Additionally, our commitment to customer success is underscored by exceptional support from our Solutions and Support team. Rely on us for assistance that goes beyond mere implementation, providing dedicated support throughout the entire process and beyond, ensuring a seamless and successful experience for our clients. **Average Rating:** 4.7/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Nextbillion.ai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Nextbillion.ai?** - **Seller:** [Nextbillion.ai](https://www.g2.com/sellers/nextbillion-ai) - **Year Founded:** 2020 - **HQ Location:** Marina South, Singapore - **Twitter:** @nextbillionai (331 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nextbillion-ai (73 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 52% Small-Business, 30% Mid-Market #### What Are Nextbillion.ai's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Ease of Use (4 reviews) - Route Optimization (4 reviews) - Affordable Pricing (3 reviews) - API Integration (3 reviews) **Cons:** - Mapping Issues (2 reviews) - Poor Customer Support (2 reviews) - Complex Interface (1 reviews) - Confusion (1 reviews) - Feature Limitations (1 reviews) ### What Do G2 Reviewers Say About Nextbillion.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** from Nextbillion.ai, highlighting their dedicated team and seamless integration. - Users appreciate the **ease of use** of Nextbillion.ai, highlighted by helpful API documentation and seamless onboarding. - Users highly value the **Route Optimization API** for efficient job allocation and cost savings in operations. - Users value the **affordable pricing** of Nextbillion.ai, enjoying excellent support and extensive features at a lower cost. - Users value the **easy-to-use API integration** that enhances flexibility and efficiency in their applications. **Cons:** - Users report **mapping issues** with the interface and geocoding APIs, but improvements are underway from the support team. - Users note the lack of **live chat support** for addressing issues, impacting their overall experience with Nextbillion.ai. - Users face **minor interface issues** with the Map Editor app that disrupt their experience, but support is responsive. - Users find the **confusion around cost and usage** on Nextbillion.ai's website can hinder their understanding. - Users report **missing features** in the console, such as API quota, impacting their overall experience. #### What Are Recent G2 Reviews of Nextbillion.ai? **"[Customer Support consultant](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909)"** **Rating:** 4.5/5.0 stars *— Geeta S.* [Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909) --- **"[Impressive Platform Capabilities](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012)"** **Rating:** 4.5/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012) --- ### 14. [Field Force Tracker](https://www.g2.com/products/rapidsoft-systems-inc-field-force-tracker/reviews) Field Force Tracker (Fieldforcetracker.com) is an award winning, very feature rich, comprehensive, enterprise-grade high quality yet easy to use Field Service Software used by thousands of businesses with nearly 15 years of development efforts behind it. It can automate all parts of a service business. It is used by thousands of service businesses such as HVAC, Electrical Contractors, Plumbing Services, Elevator Services, Fire Alarm and Security Services, Photo Copier Businesses, Appliance Repair, Office Equipment, Oil Equipment Maintenance and many more in 30+ countries to run their day to day field service and sales operations. It is offers very powerful iPhone and Android mobile applications for the field tech users. Mobile apps provide unparalleled abilities for Field Techs to complete and capture job information in the field with client signature, photos , payment integration, GPS locations, Time management and other advanced features. Field Force Tracker is cloud based Software. It will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line. With Field Force Tracker, you can quickly schedule jobs, dispatch right employees, collect information about job completions, manage parts' inventory, and invoice for the services provided. It offers full onsite payment acceptance integration. Field Force Tracker offers "High-End" enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. With Field Force Tracker, you can fully automate Customer Data, Job Scheduling, Inventory, Billing, Contracts, Timesheets and Invoicing. Field employees can use our feature rich, most advanced Mobile Apps to update job location, generate invoices, submit time-sheets or other field reports saving time and money for you! It supports features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. The available programming interface (API) makes it easy to link our system with other systems and call center software. The system is highly scalable and flexible, making it a great choice for any size company whether you have one user or hundreds of users. We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities. Some of the main features are: - Client Management - Dispatching & Scheduling of Field Personnel - Work order Management - Employee Location Tracking - Job Timesheets - Daily Clock in-Clock Out - Invoices - Quotes Management & Proposals - Inventory Management - Service Contracts - Warranty Management - Installed Client Assets/ Products Management - Company Asset Management - Web Service Tickets - Client Service Portal - Sales Lead Management - Customer Feedback - Project Management - Custom Forms - Fully Automated Recurring Invoices - QuickBooks Sync - APIs - Third Party Integrations - And many more Industry Specific Modules and features Call us at https://www.fieldforcetracker.com for more information. **Average Rating:** 4.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Field Force Tracker?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Roles:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Field Force Tracker?** - **Seller:** [Rapidsoft Systems](https://www.g2.com/sellers/rapidsoft-systems-cd39fa42-2e92-403c-9afd-49ef0f435828) - **Year Founded:** 2012 - **HQ Location:** Princeton Junction, US - **LinkedIn® Page:** https://linkedin.com/company/field-force-tracker (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Mid-Market, 33% Small-Business #### What Are Field Force Tracker's Pros and Cons? **Pros:** - Real-Time Data (10 reviews) - Scheduling Management (8 reviews) - Data Management (6 reviews) - Digital Signatures (4 reviews) - Ease of Use (4 reviews) **Cons:** - Learning Curve (4 reviews) - Customization Difficulties (3 reviews) - Improvement Needed (3 reviews) - Connectivity Issues (2 reviews) - Delays (2 reviews) ### What Do G2 Reviewers Say About Field Force Tracker? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time data** capabilities of Field Force Tracker, enhancing efficiency in field operations and scheduling. - Users highlight the **real-time job scheduling** of Field Force Tracker, significantly improving efficiency in field operations. - Users find the **data management capabilities** of Field Force Tracker invaluable, improving efficiency and reducing costs significantly. - Users value the **mobile app's signature capture** feature, enhancing efficiency and communication between field and office teams. - Users find the **ease of use** in Field Force Tracker simplifies tracking and managing field operations effectively. **Cons:** - Users find the **learning curve steep** , necessitating additional training and onboarding support for a smoother transition. - Users find **customization difficult** , noting that advanced options and tailored reports require more manual setup than desired. - Users find the **onboarding process overwhelming** , needing additional training due to the platform's extensive feature set. - Users experience **connectivity issues** , leading to slow app performance and syncing delays in low signal areas. - Users experience **sync delays** in the Field Force Tracker, particularly in areas with low connectivity affecting their mobile experience. #### What Are Recent G2 Reviews of Field Force Tracker? **"[Easy way to track Field Staff and Daily work](https://www.g2.com/survey_responses/field-force-tracker-review-12235972)"** **Rating:** 4.0/5.0 stars *— Lov K.* [Read full review](https://www.g2.com/survey_responses/field-force-tracker-review-12235972) --- **"[Transforming Our Field Operations While Staying Cost-Efficient](https://www.g2.com/survey_responses/field-force-tracker-review-11661290)"** **Rating:** 5.0/5.0 stars *— Alaa Y.* [Read full review](https://www.g2.com/survey_responses/field-force-tracker-review-11661290) --- ### 15. [AT&T Field Management](https://www.g2.com/products/at-t-field-management/reviews) AT&T Workforce Manager is a modular solution for managing mobile workforces. **Average Rating:** 4.0/5.0 **Total Reviews:** 15 **How Do G2 Users Rate AT&T Field Management?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.9/10) **Who Is the Company Behind AT&T Field Management?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 53% Small-Business, 40% Enterprise #### What Are AT&T Field Management's Pros and Cons? **Pros:** - Accessibility (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization Options (1 reviews) - Ease of Use (1 reviews) **Cons:** - Not User-Friendly (2 reviews) - Performance Issues (2 reviews) - Improvement Needed (1 reviews) - Learning Difficulty (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About AT&T Field Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **global accessibility** of AT&T Field Management, enabling efficient manpower management from anywhere. - Users value the **confident support staff** of AT&T Field Management, which makes troubleshooting tasks much easier. - Users appreciate the **customizability** of AT&T Field Management, allowing tailored dashboards and simplified task allocations. - Users appreciate the **customization options** for tailored dashboards and workflows, enhancing their management experience. - Users find the **ease of use** in AT&T Field Management enhances their task allocation and troubleshooting experiences. **Cons:** - Users find AT&T Field Management to be **not user-friendly** , with a clunky interface and complex reporting tools hindering efficiency. - Users experience significant **performance issues** with AT&T Field Management, leading to inefficiencies and frustrations during use. - Users often find the **reporting tools complex and inadequate** , negatively impacting overall performance and efficiency. - Users find the **learning difficulty** due to the clunky interface affects adoption and efficiency within the company. - Users face **missing features** with AT&T Field Management, leading to a cumbersome experience and reduced efficiency. #### What Are Recent G2 Reviews of AT&T Field Management? **"[Good company to work on](https://www.g2.com/survey_responses/at-t-field-management-review-9066028)"** **Rating:** 5.0/5.0 stars *— Shiv Narayan M.* [Read full review](https://www.g2.com/survey_responses/at-t-field-management-review-9066028) --- **"[" Its great Cloud Base Asset & Man Power Management "](https://www.g2.com/survey_responses/at-t-field-management-review-9114245)"** **Rating:** 5.0/5.0 stars *— Gulzar P.* [Read full review](https://www.g2.com/survey_responses/at-t-field-management-review-9114245) --- ### 16. [ThirdChannel](https://www.g2.com/products/thirdchannel/reviews) Since 2012, ThirdChannel has been transforming how brands execute at retail. We combine advanced retail intelligence technology with an exceptional network of in-store experts to deliver real-time visibility, consistent brand representation, and measurable performance improvement across every location. Our mission is simple: to empower brands and retailers with the insights, tools, and people they need to win at the shelf. By blending data-driven technology and human connection, ThirdChannel ensures your brand not only looks its best in-store but also performs its best. We specialize in operationalizing retail strategies for leading corporations across industries—from merchandising and product education to field team management and experiential activations. Every program is powered by real-time data and expert field talent carefully matched to your brand’s unique goals, category, and retail environment. ThirdChannel’s platform is designed to move beyond analytics—to turn insights into immediate impact. Our partners gain access to: - Real-time store visit insights that highlight performance, opportunities, and compliance gaps. - Dynamic performance dashboards for visibility across markets, stores, and campaigns. - A mobile-first app that empowers reps to complete merchandising, training, and events directly in-store, ensuring accuracy and accountability. This end-to-end system bridges the gap between strategy and execution, creating a seamless connection between headquarters, field teams, and retail partners. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **How Do G2 Users Rate ThirdChannel?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind ThirdChannel?** - **Seller:** [ThirdChannel](https://www.g2.com/sellers/thirdchannel) - **Company Website:** https://www.thirdchannel.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, US - **Twitter:** @ThirdChannel3C (591 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thirdchannel/ (270 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Sporting Goods - **Company Size:** 46% Small-Business, 31% Mid-Market #### What Are ThirdChannel's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Integration (1 reviews) - Easy Integrations (1 reviews) ### What Do G2 Reviewers Say About ThirdChannel? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** from ThirdChannel, highlighting their flexibility and responsiveness to team needs. - Users appreciate the **ease of use** of ThirdChannel, highlighting seamless navigation and effective integration for teams. - Users appreciate the **easy access** to VM reps and live reports, enhancing communication and operational efficiency. - Users appreciate the **easy integration** of ThirdChannel, facilitating seamless team collaboration and live reporting. - Users praise the **easy integrations** of ThirdChannel, enjoying direct communication and seamless navigation for their teams. #### What Are Recent G2 Reviews of ThirdChannel? **"[Our partnership with ThirdChannel is incredible!](https://www.g2.com/survey_responses/thirdchannel-review-9237753)"** **Rating:** 5.0/5.0 stars *— Taylor S.* [Read full review](https://www.g2.com/survey_responses/thirdchannel-review-9237753) --- **"[Outstanding Support and Real-Time Insights Elevate Our Experience](https://www.g2.com/survey_responses/thirdchannel-review-11918602)"** **Rating:** 5.0/5.0 stars *— Manuel C.* [Read full review](https://www.g2.com/survey_responses/thirdchannel-review-11918602) --- ### 17. [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate ServiceTrade?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind ServiceTrade?** - **Seller:** [ServiceTrade](https://www.g2.com/sellers/servicetrade) - **Year Founded:** 2012 - **HQ Location:** Durham, NC - **Twitter:** @ServiceTrade (630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828803/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Facilities Services - **Company Size:** 44% Small-Business, 41% Mid-Market #### What Are Recent G2 Reviews of ServiceTrade? **"[ServiceTrade Makes Field Job Management Easy](https://www.g2.com/survey_responses/servicetrade-review-12621016)"** **Rating:** 4.0/5.0 stars *— yurii l.* [Read full review](https://www.g2.com/survey_responses/servicetrade-review-12621016) --- **"[Streamlined Operations with Easy-to-Use Interface](https://www.g2.com/survey_responses/servicetrade-review-12594466)"** **Rating:** 5.0/5.0 stars *— Jessica L.* [Read full review](https://www.g2.com/survey_responses/servicetrade-review-12594466) --- #### What Are G2 Users Discussing About ServiceTrade? - [What is ServiceTrade used for?](https://www.g2.com/discussions/what-is-servicetrade-used-for) ### 18. [KloudGin Field Service and Asset Management](https://www.g2.com/products/kloudgin-field-service-and-asset-management/reviews) KloudGin’s fully integrated Field Service and Asset Management solution enables modern utilities, municipalities, and infrastructure companies to connect and empower their mobile teams. Real-time collaboration, AI-powered insights and decision support, and a best-in-class user experience help improve organizational performance, safety, efficiency, and customer satisfaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate KloudGin Field Service and Asset Management?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 9.4/10 (Category avg: 8.6/10) - **Analytics:** 8.7/10 (Category avg: 8.3/10) - **Location:** 9.1/10 (Category avg: 8.5/10) **Who Is the Company Behind KloudGin Field Service and Asset Management?** - **Seller:** [KloudGin](https://www.g2.com/sellers/kloudgin) - **Year Founded:** 2014 - **HQ Location:** Sunnyvale, CA - **Twitter:** @kloudgin (760 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3555079/ (240 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Utilities, Computer Software - **Company Size:** 63% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of KloudGin Field Service and Asset Management? **"[Configuration SME](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-9033018)"** **Rating:** 5.0/5.0 stars *— Atul S.* [Read full review](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-9033018) --- **"[Most Intutive and greatly Customizable Platform for FSM & EAM](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-8777896)"** **Rating:** 5.0/5.0 stars *— Upadhyayula A.* [Read full review](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-8777896) --- #### What Are G2 Users Discussing About KloudGin Field Service and Asset Management? - [What is KloudGin Field Service and Asset Management used for?](https://www.g2.com/discussions/what-is-kloudgin-field-service-and-asset-management-used-for) - 1 comment ### 19. [FRONTU](https://www.g2.com/products/frontu/reviews) Frontu is a field service management software provider focusing on frontline field service workers. Use Frontu as an ERP add-on or standalone. Track technicians’ working hours, manage spare parts, fill in checklists, take photos and collect signatures. Make work order digital. We started our product to help field service companies tackle the problems caused by traditional operation management methods. Many modern organizations still heavily rely on pen and paper, increasing their risk of mistakes and errors. As we dug deeper, we found out that the issue was much more significant. Unmotivated technicians, lost documents, decisions not based on data, long invoicing circle, and miscommunication between sales and service departments. It became clear that the change had to start with frontline employees. After all, they are the ones working with customers and solving their issues, meaning that the product had to be designed for their needs first. That inspired us to transform our brand and become Frontu – a technician-first FSM software solution. Benefits: - 30% increase in first time fix rate - 40% higher customer satisfaction - 2x faster invoicing - Rated 4.5/5 for “ease of use” **Average Rating:** 4.9/5.0 **Total Reviews:** 17 **How Do G2 Users Rate FRONTU?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Roles:** 9.8/10 (Category avg: 8.6/10) - **Analytics:** 9.6/10 (Category avg: 8.3/10) - **Location:** 9.5/10 (Category avg: 8.5/10) **Who Is the Company Behind FRONTU?** - **Seller:** [FRONTU](https://www.g2.com/sellers/frontu) - **Year Founded:** 2013 - **HQ Location:** Kaunas, Lithuania - **LinkedIn® Page:** https://www.linkedin.com/company/frontu/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of FRONTU? **"[Beneficial and ROI positive - Frontu is an extremely easy to use solution for the FSM teams](https://www.g2.com/survey_responses/frontu-review-5382241)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/frontu-review-5382241) --- **"[The team is always helpful, polite and keep in touch with the client.](https://www.g2.com/survey_responses/frontu-review-6828277)"** **Rating:** 5.0/5.0 stars *— Diana S.* [Read full review](https://www.g2.com/survey_responses/frontu-review-6828277) --- #### What Are G2 Users Discussing About FRONTU? - [What is FRONTU used for?](https://www.g2.com/discussions/what-is-frontu-used-for) ### 20. [FieldPie](https://www.g2.com/products/fieldpie/reviews) FieldPie is a cloud-based software platform designed to boost field sales and improve cost efficiency across field service operations. Trusted by businesses of all sizes, it helps increase revenue, streamline daily operations, improve productivity, reduce costs, and deliver a better overall customer experience. As an all-in-one field management solution, FieldPie brings scheduling, task management, real-time communication, inventory tracking, digital forms, invoicing, and reporting together in a single, integrated platform. Built with mobility at its core, it enables field teams to access job details, forms, signatures, photos, documents, and payments instantly and securely—anytime, anywhere. FieldPie supports smart job scheduling, paperless workflows, route optimization, employee rostering, real-time communication with field staff, instant reporting and analytics, comprehensive customer history, mobile payments, and inventory and asset management. Its solutions span merchandising, in-store execution, image recognition, route optimization, field audits, field sales, and field service, all unified within one powerful platform. By keeping teams organized and customers satisfied, FieldPie helps businesses operate more efficiently and achieve better results every day. Join a growing community of forward-thinking service companies transforming their field operations with FieldPie. **Average Rating:** 4.9/5.0 **Total Reviews:** 35 **How Do G2 Users Rate FieldPie?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Roles:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind FieldPie?** - **Seller:** [FieldPie](https://www.g2.com/sellers/fieldpie) - **Year Founded:** 2014 - **HQ Location:** San Francisco, US - **Twitter:** @FieldPie (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fieldpie/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 63% Small-Business, 43% Mid-Market #### What Are FieldPie's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Real-Time Data (8 reviews) - Simplicity (7 reviews) - Tracking Efficiency (7 reviews) - Real-time Data (6 reviews) **Cons:** - Improvement Needed (7 reviews) - Learning Curve (5 reviews) - Limited Customization (4 reviews) - Difficult Learning (3 reviews) - Time-Consuming (3 reviews) ### What Do G2 Reviewers Say About FieldPie? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in FieldPie, enjoying seamless coordination and real-time updates for their teams. - Users value the **real-time data** from FieldPie, significantly improving team coordination and operational efficiency. - Users value the **simplicity** of FieldPie, enhancing organization and reducing stress during audits and task management. - Users value the **tracking efficiency** of FieldPie, enjoying real-time updates and overview of all tasks and jobs. - Users value the **real-time data** feature of FieldPie, ensuring field teams remain aligned and informed instantly. **Cons:** - Users find the **improvement needed** in setup and automation features to maximize the value of FieldPie. - Users experience a **steep learning curve** initially, needing time to configure and understand all features effectively. - Users find the **limited customization** options restrict their ability to tailor the system to their needs effectively. - Users note a **difficult learning curve** initially, requiring time to understand and utilize all of FieldPie's features effectively. - Users find the **setup process time-consuming** , especially when configuring recurring tasks and exploring advanced features. #### What Are Recent G2 Reviews of FieldPie? **"[Automated Dispatching and Live Updates Transformed Our Field Operations](https://www.g2.com/survey_responses/fieldpie-review-13036854)"** **Rating:** 5.0/5.0 stars *— bailey h.* [Read full review](https://www.g2.com/survey_responses/fieldpie-review-13036854) --- **"[FieldPie’s Route Optimization and Image Recognition Boost Field Productivity](https://www.g2.com/survey_responses/fieldpie-review-12805142)"** **Rating:** 5.0/5.0 stars *— kevin p.* [Read full review](https://www.g2.com/survey_responses/fieldpie-review-12805142) --- ### 21. [MotionOps](https://www.g2.com/products/motionops/reviews) MotionOps is an end-to-end software that helps service companies and trade contractors digitalize their business operations. Simple to use and quick to start, yet rich with powerful features and all the essentials a service business needs to make day-to-day operations run smoothly, maximizing the efficiency of each employee and profitability. MotionOps delivers powerful features like full-blown CRM, Proposal Builder, Scalable Scheduling, Invoicing, Change Orders, TimeSheet Tracking, Materials and Expense Tracking, Payroll Prep, Job Profitability, and HR Document Management, to name a few. If you're looking for an affordable, easy-to-use & start product, MotionOps is what you need. Visit https://motionops.com for more details. **Average Rating:** 4.9/5.0 **Total Reviews:** 17 **How Do G2 Users Rate MotionOps?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Roles:** 9.6/10 (Category avg: 8.6/10) - **Analytics:** 9.6/10 (Category avg: 8.3/10) - **Location:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind MotionOps?** - **Seller:** [MotionOps](https://www.g2.com/sellers/motionops) - **Year Founded:** 2021 - **HQ Location:** Sandy, UT - **Twitter:** @motion_ops (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/motionops/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are MotionOps's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Simple Use (3 reviews) - Simplicity (3 reviews) - Customer Support (2 reviews) - Scheduling Management (2 reviews) ### What Do G2 Reviewers Say About MotionOps? *AI-generated summary from verified user reviews* **Pros:** - Users find MotionOps to be incredibly **easy to use** , consolidating all job information in one accessible place. - Users value the **simple use** of MotionOps, enjoying easy access to all job information in one place. - Users value the **simplicity** of MotionOps, appreciating its all-in-one platform for effortless job management and communication. - Users praise the **quick and caring customer support** from MotionOps, enhancing their overall experience with the platform. - Users love the **all-in-one scheduling management** of MotionOps, enhancing team communication and simplifying job organization. #### What Are Recent G2 Reviews of MotionOps? **"[Simplified my day to day, and saved a lot of time](https://www.g2.com/survey_responses/motionops-review-11999945)"** **Rating:** 5.0/5.0 stars *— Katherine D.* [Read full review](https://www.g2.com/survey_responses/motionops-review-11999945) --- **"[Helped us build up our business](https://www.g2.com/survey_responses/motionops-review-10322966)"** **Rating:** 5.0/5.0 stars *— Nicole N.* [Read full review](https://www.g2.com/survey_responses/motionops-review-10322966) --- ### 22. [Oracle Field Service](https://www.g2.com/products/oracle-field-service/reviews) Oracle Field Service is a comprehensive, AI-driven solution designed to optimize field service operations by automating the planning, scheduling, and execution of tasks. It ensures that the right technician, equipped with the necessary tools and information, arrives at the correct location promptly, enhancing both operational efficiency and customer satisfaction. Key Features and Functionality: - Intelligent Scheduling and Routing: Utilizes AI to forecast demand accurately, assign tasks based on technician skills and proximity, and adapt schedules in real-time to accommodate changes, ensuring optimal resource utilization. - Mobile Access for Technicians: Provides a mobile application that offers technicians access to job details, maps, parts inventory, and customer history, even in offline environments, facilitating efficient task completion. - Real-Time Collaboration: Enables instant communication between field technicians and support teams through chat and photo-sharing features, allowing for quick problem resolution and knowledge sharing. - Customer Engagement Tools: Offers features like online appointment booking, real-time technician tracking, and automated notifications, keeping customers informed and engaged throughout the service process. - Integrated Parts Management: Synchronizes service tasks with inventory systems to ensure technicians have the necessary parts, reducing delays and improving first-time fix rates. Primary Value and User Solutions: Oracle Field Service addresses the complexities of managing field operations by providing a unified platform that enhances efficiency, reduces operational costs, and improves customer experiences. By leveraging AI and automation, it minimizes manual scheduling errors, optimizes resource allocation, and ensures timely service delivery. For businesses, this translates to increased productivity, better compliance with service level agreements, and higher customer retention rates. Customers benefit from transparent communication, reduced wait times, and reliable service, fostering trust and satisfaction. **Average Rating:** 3.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Oracle Field Service?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) - **Roles:** 7.6/10 (Category avg: 8.6/10) - **Analytics:** 8.2/10 (Category avg: 8.3/10) - **Location:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Oracle Field Service?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 65% Enterprise, 26% Mid-Market #### What Are Oracle Field Service's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Real-Time Data (2 reviews) - Easy Integration (1 reviews) - Integrations (1 reviews) **Cons:** - Learning Curve (2 reviews) - Customization Difficulties (1 reviews) - Expensive (1 reviews) - Improvement Needed (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Oracle Field Service? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **excellent customer support** from Oracle, enhancing their overall experience and satisfaction. - Users appreciate the **user-friendly interface** of Oracle Field Service, enhancing their overall experience with the app. - Users value the **real-time data** capabilities of Oracle Field Service, enhancing response and resource management efficiency. - Users value the **easy integration** of Oracle Field Service with third-party systems, enhancing functionality and efficiency. - Users value the **seamless integrations** with third-party systems, enhancing efficiency and resource management in Oracle Field Service. **Cons:** - Users note that the **learning curve** is steep, particularly for non-technical individuals, hindering effective use. - Users find the **customization difficult** , requiring technical skills to configure workflows in Oracle Field Service. - Users note the **high implementation costs** of Oracle Field Service, making it challenging for smaller companies to adopt. - Users find Oracle Field Service **complex to configure** , often requiring technical skills to customize workflows effectively. - Users experience **slow performance** at times, leading to occasional frustration during their usage of the service. #### What Are Recent G2 Reviews of Oracle Field Service? **"[market-leading solution in field service management software](https://www.g2.com/survey_responses/oracle-field-service-review-11788507)"** **Rating:** 5.0/5.0 stars *— Adrian C.* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-review-11788507) --- **"[Powerful Field Service Solution](https://www.g2.com/survey_responses/oracle-field-service-review-11780361)"** **Rating:** 4.0/5.0 stars *— Vijayan A.* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-review-11780361) --- ### 23. [Odoo Field Service](https://www.g2.com/products/odoo-field-service/reviews) Deliver excellent services to your customers everywhere with the Odoo Field Service app! The Odoo Field Service app allows you to easily manage your work days from anywhere on any device. The days of needing to install software, or worrying about device compatibility, are long gone! Simply open your web browser and get your work done. It’s really that easy. In our latest version, users can add products tracked by lots or serial numbers to tasks, indicate the number of products used during a visit in one click, and all Field Service tasks that are generated from a Sales Order now refer to the delivery address of the customer. There’s also been a unification of the form views of Project tasks and Field Service tasks to ensure a smoother workflow. Users can schedule appointments, assign tasks to employees, plan the daily itinerary, track working times, send quotes, and invoice customers - all in one fully-integrated, easy-to-use solution. **Average Rating:** 4.1/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Odoo Field Service?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Roles:** 9.6/10 (Category avg: 8.6/10) - **Analytics:** 9.7/10 (Category avg: 8.3/10) - **Location:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Odoo Field Service?** - **Seller:** [Odoo](https://www.g2.com/sellers/odoo) - **Year Founded:** 2005 - **HQ Location:** Brussels, Belgium - **Twitter:** @Odoo (55,391 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/633558/ (8,467 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Odoo Field Service? **"[Great user experience & easy to manage the business](https://www.g2.com/survey_responses/odoo-field-service-review-7009757)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/odoo-field-service-review-7009757) --- **"[FLEXIBLE AND CONVENIENT](https://www.g2.com/survey_responses/odoo-field-service-review-7528066)"** **Rating:** 4.0/5.0 stars *— Mohammad I.* [Read full review](https://www.g2.com/survey_responses/odoo-field-service-review-7528066) --- #### What Are G2 Users Discussing About Odoo Field Service? - [What is Odoo Field Service used for?](https://www.g2.com/discussions/what-is-odoo-field-service-used-for) ### 24. [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on financials and ERP, we now provide an AI-powered integrated system that also includes inventory management, HR, professional services automation, and commerce, and is used by more than 43,000 customers in 220 countries. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,710 **How Do G2 Users Rate NetSuite?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10) - **Roles:** 7.1/10 (Category avg: 8.6/10) - **Analytics:** 7.4/10 (Category avg: 8.3/10) - **Location:** 6.6/10 (Category avg: 8.5/10) **Who Is the Company Behind NetSuite?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Company Website:** https://www.oracle.com/middleware/technologies/api-manager.html - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Controller, Accounting Manager - **Top Industries:** Computer Software, Accounting - **Company Size:** 57% Mid-Market, 31% Small-Business #### What Are NetSuite's Pros and Cons? **Pros:** - Ease of Use (521 reviews) - Customizability (342 reviews) - Functionality (318 reviews) - Customization Options (304 reviews) - Customization (278 reviews) **Cons:** - Learning Curve (354 reviews) - Improvement Needed (306 reviews) - Missing Features (265 reviews) - Limited Customization (229 reviews) - Not User-Friendly (227 reviews) ### What Do G2 Reviewers Say About NetSuite? *AI-generated summary from verified user reviews* **Pros:** - Users find NetSuite's **ease of use** outstanding, enabling smooth workflows and effortless customization for efficient tasks. - Users enjoy the **customizable reporting tools** in NetSuite, enhancing decision-making and operational efficiency across the business. - Users appreciate the **seamless integration and robust functionality** of NetSuite, enhancing their overall user experience significantly. - Users value the **extensive customization options** in NetSuite, enhancing business adaptability and automation efficiency. - Users love the **customization capabilities** of NetSuite, enabling tailored functionality that significantly enhances business operations. **Cons:** - Users find the **steep learning curve** of NetSuite challenging, making initial navigation and customization time-consuming. - Users find that **improvement is needed** in report navigation and the manufacturing interface, affecting overall usability. - Users find **missing features** in NetSuite limit functionality and hinder efficient management across various tasks. - Users express frustration over **limited customization** options in NetSuite, hindering their ability to tailor the system effectively. - Users find the **user interface not user-friendly** , experiencing difficulties with report creation and integration complexities. #### What Are Recent G2 Reviews of NetSuite? **"[Real-Time Visibility Across Finance, Inventory, Purchasing, and Sales](https://www.g2.com/survey_responses/netsuite-review-12905951)"** **Rating:** 5.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/netsuite-review-12905951) --- **"[NetSuite Unifies Core Processes with Powerful Visibility and Reporting](https://www.g2.com/survey_responses/netsuite-review-12967208)"** **Rating:** 4.5/5.0 stars *— Abhishek G.* [Read full review](https://www.g2.com/survey_responses/netsuite-review-12967208) --- #### What Are G2 Users Discussing About NetSuite? - [Is NetSuite an accounting software?](https://www.g2.com/discussions/is-netsuite-an-accounting-software) - 4 comments - [What is NetSuite built on?](https://www.g2.com/discussions/what-is-netsuite-built-on) - 1 comment - [Is NetSuite a good ERP system?](https://www.g2.com/discussions/is-netsuite-a-good-erp-system) - 3 comments, 1 upvote - [What is a NetSuite software?](https://www.g2.com/discussions/what-is-a-netsuite-software) - 3 comments ### 25. [Re-flow Field Management](https://www.g2.com/products/re-flow-field-management/reviews) Re-flow is the trusted end-to-end field operations platform for highways, civils, utilities and commercial landscaping. Its intuitive, cloud-based platform streamlines every aspect of fieldwork, from job scheduling, work evidencing and resource allocation to safety, compliance and real-time reporting. Configured to the unique requirements of each industry, organisations like Breedon Group, FM Conway and Core Highways achieve greater efficiency, accuracy, and professionalism. Offline capabilities empower operatives to access crucial information, complete forms, and focus on delivering results, enhancing productivity while minimising downtime. Re-flow's market leading form system and user-friendly interface, enables teams to create forms, automate workflows, and maintain compliance with ISO standards, eliminating the need for paperwork and spreadsheets, ensuring no detail is missed. Its scalable design adapts seamlessly to the needs of businesses, from small teams to national operations. **Average Rating:** 4.5/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Re-flow Field Management?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Roles:** 7.5/10 (Category avg: 8.6/10) - **Analytics:** 7.8/10 (Category avg: 8.3/10) - **Location:** 5.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Re-flow Field Management?** - **Seller:** [Re-flow](https://www.g2.com/sellers/re-flow) - **Company Website:** https://re-flow.co.uk/ - **Year Founded:** 2018 - **HQ Location:** Exeter, GB - **LinkedIn® Page:** https://www.linkedin.com/company/re-flow (63 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Civil Engineering - **Company Size:** 47% Small-Business, 37% Mid-Market #### What Are Re-flow Field Management's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Data Management (12 reviews) - Customer Support (11 reviews) - Real-Time Data (8 reviews) - Easy Access (7 reviews) **Cons:** - Form Design (5 reviews) - Improvement Needed (5 reviews) - Connectivity Issues (4 reviews) - Learning Curve (4 reviews) - Poor Connectivity (4 reviews) ### What Do G2 Reviewers Say About Re-flow Field Management? *AI-generated summary from verified user reviews* **Pros:** - Users find Re-flow Field Management remarkably **easy to use** , significantly streamlining job uploads and project management. - Users value the **flexible data management** of Re-flow, enhancing organization and streamlining processes across multiple projects. - Users value the **excellent customer support** for resolving issues swiftly and efficiently, enhancing overall user experience. - Users value the **real-time data** capabilities of Re-flow Field Management, enhancing communication and workflow efficiency significantly. - Users value the **easy access** to real-time information and tailored forms, greatly improving business operations. **Cons:** - Users find the **form design limited** , encountering issues with errors and a lack of bulk editing options. - Users feel the need for **improvement in transparency and functionality** in the Re-flow Field Management system. - Users report experiencing **connectivity issues** that lead to app freezes and lost submissions in low-signal areas. - Users find the **learning curve steep** , especially with confusing setups and a lack of adequate resources. - Users face issues with **poor connectivity** , leading to app freezes and lost submissions in low-signal areas. #### What Are Recent G2 Reviews of Re-flow Field Management? **"[RJT Excavations](https://www.g2.com/survey_responses/re-flow-field-management-review-12307873)"** **Rating:** 4.5/5.0 stars *— Neil H.* [Read full review](https://www.g2.com/survey_responses/re-flow-field-management-review-12307873) --- **"[All Job Info in One Place—Easy Forms, Photos, and Client Sharing](https://www.g2.com/survey_responses/re-flow-field-management-review-12547515)"** **Rating:** 5.0/5.0 stars *— Luke H.* [Read full review](https://www.g2.com/survey_responses/re-flow-field-management-review-12547515) --- ## What Is Field Service Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Field Service Management Software? - [HVAC Software](https://www.g2.com/categories/hvac) - [CMMS Software](https://www.g2.com/categories/cmms) - [Route Planning Software](https://www.g2.com/categories/route-planning-software) --- ## How Do You Choose the Right Field Service Management Software? ### What You Should Know About Field Service Management Software ### What is Field Service Management Software? Field service management (FSM) software helps businesses manage all the resources that go into the process of FSM. Field service refers to any service delivered away from company property or offsite. These services typically involve dispatching workers or employees to specific client locations to install, repair, or maintain equipment or systems. FSM software enables companies to easily supervise such off-site employee activities monitoring, keeping transparency into every operation, vehicle tracking, and integration with other business systems.  **What Types of Field Service Management Software Exist?** **Cloud-based FSM** Cloud-based field service management solutions store data remotely, allowing access by multiple users at a given time. Cloud storage also prevents data loss due to malfunctioning computers or devices, which is beneficial to businesses with a large number of technicians in the field. Many cloud-based products are also priced on a monthly subscription model. **On-premises FSM** On-premise field service management solutions are more customizable and sometimes offer simpler integrations with already established systems. These products are often cheaper because they are one-time purchases. This can be a good choice for businesses where customizations are needed to meet business processes. ### What are the Common Features of Field Service Management Software? 1. **Work order management:** FSM software allows field service managers to manage all work order history in an easy-to-read dashboard. Work order management also helps field service workers place service requests and monitor real-time status updates. This makes repair and maintenance more efficient within the field. 2. **Scheduling:** FSM software offers scheduling features to help with project and employee management. Businesses can schedule routes and work schedules for field service workers months in advance so they can see their work ahead of time and make necessary arrangements in their schedules. 3. **Dispatching:** FSM software helps with the logistics of planning routes, choosing the right facilities, and ensuring that assets are used optimally. Dispatching features can help workers in the trucking industry find optimal driving routes that have less traffic, which can help them complete their tasks. 4. **Invoicing:** FSM software offers invoicing features that help manage field service sales transactions. This feature includes immediate invoicing directly from the field technician who completed the work, thus achieving a more streamlined, quicker payment cycle. 5. **Mobile apps:** Mobile apps help managers oversee field services on the go. Field service managers can monitor their workers, dispatch fleets, and schedule work for employees while they are traveling from site to site. 6. **Quote estimates:** Quote estimator features help prospective clients get a price estimate to help them with the decision to move forward with the service. Once a business sends out an estimate to a client, they have the option to accept or decline. If the client accepts within the quote estimator, businesses can start making the necessary arrangements to begin fieldwork. ### What are the Benefits of Field Service Management Software?  Field service management solutions can make a business more agile and efficient. This software provides features that dispatch technicians, schedule workers, track employee location, and access work, all via a mobile app which can vastly improve time management. Companies can also set key performance indicators that can help teams track and manage annual goals. **Increased efficiency and productivity:** FSM software helps optimize employee work schedules and service routes, track how and where assets and inventory are being used, report on productivity, and automate billing and customer interactions. This solution has totally replaced the traditional and manual system of keeping track of such data, thereby boosting both operational efficiency and employee productivity. **Error reduction:** FSM software helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), reducing the likeliness of errors in scheduling, completing, and billing work. These improvements can streamline the business’s operations and improve customer satisfaction. **Meeting customer expectations:** FSM software provides customer portals with easy online booking, automated notifications, reports, and invoicing, and more capability around customer-friendly features like consumer financing and recurring service plans.  **Optimal employee experience:** Relieved of administrative burdens, field workers can easily access essential resources, communicate effectively, receive schedules, and updates in one centralized place.  ### Who Uses Field Service Management Software? Field service management software is used by anyone working in field services—offsite or client location activities—such as installations, repairs, and services of equipment or systems. These include businesses that provide services in the fields of HVAC, property maintenance, healthcare, cable, telecommunications, and heavy engineering. FSM software helps streamline the day-to-day operations of fieldwork by improving communication between the onsite and offsite locations that field service workers must shift between. In a field service such as construction, for example, a manager can deploy his workers into an offsite location and then track and manage his workers during the day using FSM software. ### What’s the best field service management software for small businesses? For small businesses aiming to streamline operations, enhance customer service, and manage field teams efficiently, [leading small business field service management platforms](https://www.g2.com/categories/field-service-management/small-business) include: - [Connecteam](https://www.g2.com/products/connecteam/reviews) offers a mobile-first workforce management solution tailored for deskless teams. It provides features such as scheduling, time tracking, task management, and communication tools, making it ideal for small businesses seeking an all-in-one platform. - [Jobber](https://www.g2.com/products/jobber/reviews) is designed for home service businesses. It offers tools for scheduling, invoicing, client management, and payment processing. Its user-friendly interface and affordability make it a top choice for small enterprises. - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) provides a comprehensive solution for home service professionals, including features like online booking, dispatching, invoicing, and payment processing. It's known for its ease of use and robust functionality. ### What are the popular field management tools for medium-sized businesses? For medium-sized businesses aiming to optimize field operations and improve service delivery, leading field management tools include: - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) is a comprehensive platform designed for home and commercial service businesses. It offers features like dispatching, CRM, reporting, and marketing automation, making it suitable for growing companies. - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) provides asset-centric field service management solutions, including work order management, inventory tracking, and analytics. It's ideal for medium-sized businesses seeking to enhance operational efficiency. - [Salesforce Field Service](https://www.g2.com/products/salesforce-field-service/reviews) integrates seamlessly with Salesforce CRM, offering tools for scheduling, dispatching, and real-time communication. It's a robust solution for medium-sized enterprises looking to unify their service operations. #### Software Related to Field Service Management Software [Accounting software](https://www.g2.com/categories/accounting) **:** Field service management software often integrates with accounting software to streamline payment cycles. This usually includes invoicing payments, automating accounts payable, and giving quote estimates. [CRM software](https://www.g2.com/categories/crm) **:** FSM software can integrate with CRM software for field managers to manage customer relationships. This can help field managers maintain relationships with recurring clients and gain leads on new clients that are in need of fieldwork. [ERP software](https://www.g2.com/categories/erp) **:** FSM software can integrate with ERP software for optimization of field service operations. It is important for a business to essentially connect between all the various departments. Successful project management is possible only with better resource planning. [Product lifecycle management (PLM) software](https://www.g2.com/categories/plm) **:** PLM software helps field service managers manage data during the development of a product from inception through the manufacturing, servicing, and disposal processes. Having PLM software integrated with field service management solution can help improve equipment development as well as maintenance. [GIS software](https://www.g2.com/categories/gis) **:** GIS software usually focuses on gathering, analyzing, and displaying geographical data to manage business operations. This can help field service managers by tracking the location of fleets and locating where field workers are in real time. It can also help field managers find the next location workers need to head to. If a project location changes, workers will be notified immediately so they can make the necessary changes. [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Fleet management software helps field service businesses monitor, track, and create detailed performance reports on vehicle fleets.  ### Challenges with Field Service Management Software **Duplicate entries:** An issue that might arise from using FSM software is duplicate entries. Since field workers tend to write field reports manually, this can be tedious if they have to transfer them into the FSM software as well. This leads to wasted time and extra paperwork. **Lack of in-person communication:** Managing field workers through FSM software can leave no time for actual face-to-face communication. While field managers might feel as if they are managing their workers effectively through the cloud, it might lead to communication problems that would not arise if the problem was addressed in person. Businesses implementing FSM software must ensure to provide adequate time to address important issues in person. ### Which Companies Should Buy Field Service Management Software? **Mobile, healthcare, and real estate:** Industries such as mobile, healthcare, and real estate can use FSM software as they might use field service principles and tools in their work.  **Businesses with full-time employees and contractors:** Industries with full-time employees and independent contractors working side by side might require tools that can provide access and permissions based on the worker’s role.  ### How to Buy Field Service Management Software Different companies have different needs and objectives, so when looking for FSM software, there will be a number of factors to consider to find the best solution.  #### Requirements Gathering (RFI/RFP) for Field Service Management Software The primary goal when making a purchase decision for FSM software is to pick a software that is well aligned with the business’s desire and budget. For improving field service staff performance and allowing managers to easily monitor and improve team’s performance, the company may require a product that can capture even minute information from start of the process to completion of task.  Another key factor when requirement gathering for FSM software is to ensure it supports a company's future upgrade plans. It is a good practice to check with the software vendor if the FSM software can support the buyer in the long term as well.  Some important questions to ask when deciding on the field service management journey are: - What information can be captured in FSM software? - How accurate and real time can the information be captured? - Can the software provide real-time recommendations of asset availability? - Will the FSM software be used for legacy data centers or brand new ones? - Is the solution scalable to meet future requirements? - Does the FSM solution provide a high level of security? Answering these questions will help to define the scope of requirements for FSM software. **Create a long list** Once the customer has decided that they require FSM software to oversee their data center operations, the next step would be to make a long list of the best options that are presently available in the market. Long lists help eliminate software that does not provide critical functionality, thereby reducing the list to be more compact and precise.  **Create a short list** Once the list has been narrowed down, the customer can begin to compare different features and offerings of the FSM software as per the company’s needs. Pricing decisions are also taken to ensure that the software selected fits the IT budget. A highly efficient method of comparing various FSM software would be to opt for technology review platforms such as g2.com, which provide unbiased reviews and also provide different perspectives on the benefits or issues with various FSM software, and hear what other users have to say. **Conduct demos** Once the list has been further narrowed down, customers can then opt to check if the FSM software vendors are providing a live demo, or a free trial version (with limited functionality). FSM software is a significant commitment in terms of time and cost, and therefore making the right choice is critical for the customer. Customers can use the trial versions before finally committing to the purchase decision. #### Selection of Field Service Management Software  **Choose a selection team** Choosing the right team to work together on choosing the FSM software is a critical part of the process. This team will be in charge of identifying pain points to finally overseeing the entire implementation of FSM software.  ### What Does Field Service Management Software Cost? Field service management software can be a worthwhile investment for many businesses that handle a large volume of work orders. Subscription pricing, usually linked to the number of organizational users, is the most common pricing structure. Generally, subscription-based offerings have costs that start at $30–$50 per month for a single user and then increase by around $20–$30 per additional user per month for the most basic plans. Advanced tools and integrations typically require higher-priced subscription tiers that start at $100 or more per month.  ### Field Service Management Software Trends **Automation:** FSM software is automating more and more tedious tasks. Most of the automation applies to backend operations such as scheduling, dispatch management, contract, SLA and warranty management, and inventory management. The trend of automating these tedious tasks will help with streamlining the operational process. **Predictive maintenance:** A major trend in field service management is predicting when repairs will need to be made. Lots of field service managers are connecting their field service tools with [IoT management software](https://www.g2.com/categories/iot-management). This helps them actively monitor equipment health and set up predetermined measures to prevent potential damage. Some IoT tools can even simulate normal device behavior which lets them compare against the current device’s health. This way they can see if field devices are in the best possible condition.