Northplains Reviews & Product Details


What is Northplains?

Northplains modular asset and content management technology NEXT helps marketers and creatives create and manage visual assets, streamline production and deliver a unified brand story around the world. With five modules to choose from (Studio, Editor, Asset Vault, Portal, and Analytics), NEXT is highly scalable and easily integrates with existing technologies within your marketing stack.

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Northplains Profile Details

Northplains Profile Details

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Languages Supported
English, French
Vendor
Northplains
Description
Northplains helps clients maximize market success through the use of images, photos, videos, 3D designs, CAD files and others, by ensuring agility and control in the creative development, management and distribution of visual media used in marketing and brand communications.
Company Website
Year Founded
1994
HQ Location
Toronto, Canada
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
53
Twitter
@NorthPlains
Twitter Followers
1,248
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Northplains Reviews

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1-12 of 12 total Northplains reviews

Northplains Reviews

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1-12 of 12 total Northplains reviews
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Sr. UX Designer
Religious Institutions
Enterprise
(10,001+ employees)
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"User Experience is so poor you'll want to hit things....."

What do you like best?

It's pretty hard to say what I like best about telescope. So I guess the only thing I'll say about it is that it's a great place for us to store all of our photography, include information about model release and IP information. That's really the best I've got for saying what I like about it.

What do you dislike?

Oh my goodness....where do i start? The search tools are horrible and hard to understand. Navigating from page to page is a slider bar. It's full of unclear icons that don't make sense. It's slow. If you don't log out it keeps the session active on the server which means that when you are in a company like we are of thousands of employees it gets super bogged down and slow. In fact, the screenshot i'm going to upload to prove to G2 that I use this worthless software is going to be of me trying to search for a photo and having a spinning loading icon. That's pretty much all you can except when you preform a search.

Recommendations to others considering the product:

Don't use it. Just contact your dev team and have them build you a solution. It will be ten times better than this crap.

What problems are you solving with the product? What benefits have you realized?

We need a repository for the thousands of photos and design files we use in our organization. Each photo needs an ID, attached IP information, usage info, and the ability to attach working files.

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Mac Systems Admin
Marketing and Advertising
Enterprise
(1001-5000 employees)
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"Production System Admin"

What do you like best?

The ability to archive and restore via OnFile. Changes made to a database enabled volume can be tracked when users are working from mounted volumes or if they are working in Portal.

What do you dislike?

The UI. It is getting much better though. Administering user access to mounted volumes.

Recommendations to others considering the product:

N/A

What problems are you solving with the product? What benefits have you realized?

We use XInet in our production studio. Used as a file server and used to archive old work using OnFile.

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Life Coach
Information Services
Mid-Market
(201-500 employees)
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"Telescope is a robust, customizable DAM "

What do you like best?

- Customization ability, e.g. to create not only a robust approval system based on the digital rights of the assets, but to limit accessibility to individuals or groups. Option to create 2 systems for asset security; visibility (access,) and downloading controls based on digital rights.

- Drag and drop in V9 speeds up the process of adding to catalogs quite a lot.

- Metadata can be created in several formats: including single to multiple values, dropdowns (cascading,) tree search, horizontal and vertical, non-validated and validated fields. Presents only the fields applicable to key values, shortening the list and the time for the input process.

- "Sticky fields" - the metadata sheet in the system held the values from the last sheet, (though you could blank it out,) saving key strokes when ingesting ingesting similar assets. And, as ours was configured, many administrative fields for our assets would always have the same values so half the work was already done.

What do you dislike?

It time consuming to input the metadata on an Excel spreadsheet while gathering the necessary information, because Telescope did not let you save an ingested asset without completing all the required fields, then copy and paste into the DAM. Further, when copying and pasting lists from Excel to Telescope,

(we had to put multiple keywords into a Word doc to convert the comma delineated lists to lists with returns, which was the only way it would work in Telescope for values enabling multiple terms.)

There was not a thesaurus or similar automatic solution to add synonyms to accommodate various terms input for searches.

Recommendations to others considering the product:

Telescope is the Cadillac of DAMs; if you only need a bicycle, buy something simple that you can use right out of the box.

What problems are you solving with the product? What benefits have you realized?

1. Siloed assets, Iike CDs in people's drawers

2. Needed an automated delivery system to the whole company (over 100,000 on staff)

3. A way to keep track of digital rights and descriptive info about the assets.

4. To stop duplication of purchasing and shooting photos

The most tangible benefit was the cost savings based on reuse of images that would not have been possible before.

Then there was the risk reduction of litigation due to rights violations.

Our information workers had more choices to create higher-quality materials, presentations, etc.

End users' time saved searching, asking everyone you know if they have such and such photos or footage; and archivists' time saved searching and presenting sets of images the "client" may or may not like.

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Principal/CSO
Marketing and Advertising
Small-Business
(11-50 employees)
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"Years of success with North Plains"

What do you like best?

Rock solid software for both on premise solutions and SaaS solutions for DAM.

What do you dislike?

Cost can always be a factor but in the final analysis you get what you pay for.

What problems are you solving with the product? What benefits have you realized?

The North Plains solution solve a variety of problems as it relates to managing Digital Assets in an ecosystem that may also include orkflow automation, etc . . .

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AC
Enterprise
(5001-10,000 employees)
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"As a digital asset manager I use this system daily to manage creative assets of all kinds."

What do you like best?

It's a big robust system that allows for many different uses; creative file management, asset management, metadata tagging, etc. As an enterprise level system it can handle a lot of data I can see why large companies find it useful and reliable.

What do you dislike?

I dislike a lot about this product. The interface is not at all user friendly and in my experience using it, is often written off by potential users within a company because of the confusing nature of it's interface. Data is not readily available and requires a few too many clicks to get to. Searches are not at all intuitive and often the results are not particularly helpful to the user. It's also not a particularly fast system and file management, bulk tagging, file movement and custom cart downloads routinely get hung up and fail. It's too bad that such a big system is so clunky. Global users find it very slow and often have to create their own localized versions of assets they download.

Recommendations to others considering the product:

Look at lots of other systems before choosing. Weight all possible uses and potential lack of use before deciding.

What problems are you solving with the product? What benefits have you realized?

The main business problem we're solving is the management of photographic assets. Large photoshoots and final image library assets. Metadata tagging is an important part of this and probably the biggest benefit we're seeing, which I realize is not a lot. I think we could see more benefits if we were to invest more money into customization and upgrades, adding available features we're not using and providing a greater degree of training to our users. But ultimately all of that falls short and is replaced with other more reliable means to those ends, ftp file transfer, desktop volume mounting, etc. These types of uses of the assets and the creative files tend to be most used by our employees.

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AI
Mid-Market
(201-500 employees)
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"Telescope DAM applied to Print production"

What do you like best?

Telescope is best used in an environment where detailed software implementation had been employed and clear guidelines such as those with the back-end information that comes with an ISBN are deployed. Once in place the software is robust. External vendors require a little bit of instruction for file ingestion however, InDesign, PDF and e-book files reveal well and are easily accessed by the end-user. This DAM has all most used capabilities of a viable asset repository in the printed matter world.

What do you dislike?

As an asset repository, there is not much to dislike about Telescope. It is not a WIP-DAM unless you have external processes in place for the work-in-progress vehicle in your production environment. The new interface is more visually pleasing than older versions.

Recommendations to others considering the product:

Well organized implementation is key to the success in the deployment of this product. For this to happen both parties have to have a clear deployment strategy and metadata structure in place before implementation. Greater success can come from continued in-house IT support coupled with consistent digital asset management team to monitor file ingestion and deliver assets and metrics to brand users.

What problems are you solving with the product? What benefits have you realized?

The benefits of a classic asset repository such as Telescope are that of strong support for a brand, it's work and history of growth as captured by the digital archive. Telescope is a stable software and runs best with IT and digital asset management team support adding pertinent metadata to make the archive robust.

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AM
Enterprise
(1001-5000 employees)
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"Great for PrePress, but definitely in need of an Update"

What do you like best?

This is a very basic system that allows for some customization. It's main focus is for PrePress and I do like that it embedds XMP into the files.

What do you dislike?

The UI is cumbersome, it needs a LOT of customization right out of the box, does not handle video or large RAW file formats well. I have to rely on 3rd party plugins to get the features that I want.

Recommendations to others considering the product:

fine if you're working with mainly still assets, but I would look for another solution if you're working with extremely large files and/or video

What problems are you solving with the product? What benefits have you realized?

We have an internally facing repository of unretouched and final produced assets and needed a system for agency users to view metadata and request files. Since this is the first agency DAM, it has helped with our process, but I'm not convinced that this product was the best choice for the future.

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UR
Enterprise
(10,001+ employees)
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"Serves its purpose"

What do you like best?

I work at a photo studio and I like that I can access direct mailers in each stage.

What do you dislike?

Sometimes I don't have access to certain months that mailers come out.

Recommendations to others considering the product:

It's fairly easy to use if you are properly trained on it.

What problems are you solving with the product? What benefits have you realized?

If I have access issues, I contact the help desk and it usually gets resolved.

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AS
Enterprise
(1001-5000 employees)
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"Robust, highly customizable DAM"

What do you like best?

Incredibly customizable, metadata driven, cloud-based

What do you dislike?

UI isn't always intuitive, not much flexibility in image previews

Recommendations to others considering the product:

Search for other options depending on desired feature set. Know that customized implementations will rely heavily on NP support which has not always proven to be reliable or expedient.

What problems are you solving with the product? What benefits have you realized?

Asset availability and access across global teams, standardization of asset metadata to allow for effective searching and identification of desired assets.

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US
Enterprise
(10,001+ employees)
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"North Plains Telescope"

What do you like best?

Visual library that can be accessible externally

What do you dislike?

Search functions are hard, often times i type in something and what i'm looking for does not populate

Recommendations to others considering the product:

Easier search functions

What problems are you solving with the product? What benefits have you realized?

Having a visual library allows self serving access to different functions of our company/partners

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UB
Mid-Market
(201-500 employees)
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"Clunky but works"

What do you like best?

This software makes asset management possible, but it needs a big upgrade

What do you dislike?

It's very old school in its implementation, the searching is very clunky and playing back assets for sound effects is very hard.

What problems are you solving with the product? What benefits have you realized?

To store digital assets

Response from Erica Helmer of Northplains

Hi!

So sorry to hear you aren't 100% satisfied with our digital asset management technology.

We've recently announced a complete overhaul of our legacy technology, and I'd like to see what we can do to help improve your experience.

Send me an email at erica@northplains.com, and I'll get you connected with our senior support team.

~ Erica

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CC
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The People at North Plains are great to work with, and they have a valuable product"

What do you like best?

License group and operations responds to my questions in a timely fashion. Very Helpful.

What do you dislike?

The change to v19 was rocky. Could of used more info

What problems are you solving with the product? What benefits have you realized?

We are a reseller

Northplains Features

  • Import/Export
  • Organizational Interface
  • Search
  • File Preview
  • File Types
  • Metadata

Northplains User Ratings

4.8
Ease of Use
Average: 8.4*
5.4
Quality of Support
Average: 8.8*
6.1
Ease of Setup
Average: 8.1*
* Digital Asset Management Category
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Northplains Categories on G2