Lead Forensics Reviews & Product Details

The best part of using Lead Forensics has been the support. Our Customer Success Rep, Ryan Wilson, has been incredibly helpful from the start. He took the time to walk our team through how to use the platform in a way that made sense for our specific goals. He also worked with me one-on-one to set up custom trigger reports that give us exactly the kind of insights we’re looking for. That kind of hands-on help really made onboarding easier.

It’s also been great to see which companies are visiting our site. We’ve been able to use that info to connect our website activity with potential leads, which helps both our sales and marketing teams. Review collected by and hosted on G2.com.

I don’t have a lot of complaints. It would be nice if you could see exactly who visited the site, but I get that there are privacy limitations around that. One thing that would make things a little easier is being able to create trigger reports directly from a list, instead of needing to build a category or assign it to someone first. Not a dealbreaker, just a small improvement that would save a few steps. Review collected by and hosted on G2.com.

I like how simple it's set up. It's easy to go in, click on the place I want to call, see their contacts, and receive their emails without any hassle. It's also very easy to set up because they provide a rep who helps with the account, so I can go to them with any questions. Review collected by and hosted on G2.com.

I'd say just the connection to Salesforce. Review collected by and hosted on G2.com.

Great tool to understand traffic to your website.

Picking up the data needed to categorise who goes to our website and how they get there. Review collected by and hosted on G2.com.

I havent come across anything that i dislike so far. Review collected by and hosted on G2.com.

They are fast and always provide support and answers. Review collected by and hosted on G2.com.

There are certain bugs in the tool that still haven’t been fixed, and integrating tags independently on my own website is complicated and takes more effort than it should. Review collected by and hosted on G2.com.

I like the accuracy of site visit activity provided by Lead Forensics. It's extremely important for us to get a clear understanding of the physical location of site visitors, particularly when considering larger targets with multiple locations across the country. The initial setup of Lead Forensics was quite easy, only needing a little help with fine-tuning and Hubspot integration. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

We use Lead Forensics daily as it provides an excellent way to monitor who is visiting the website and what they're there for. We also upload our sales opportunities, events attendees and resellers as data lists, meaning we're able to see if anyone from these lists visit – the live trigger reports are really useful for this too, giving me visit details in real time. So sometimes when I'm on the phone with a customer, I can instantly see if they're visiting the website at the same time, which means they're keen to know more! Either that, or they're trying to work out what I'm talking about! Either way, it's a useful insight, and now with the additional contacts credits each month, I can make a fairly educated stab as to which person at the company might be visiting the website. All in all, an excellent piece of software. More than this though, we've had phenomenal support from Lead Forensics, with calls every three months with feedback and targets, along with ideas of other things for us to try. Actually the best support I've received for software – genuinely makes us feel as though they are fighting our sales and marketing battles with us! :) Review collected by and hosted on G2.com.

I would like to be able to separate the main dashboard by the two domains that we manage, as all the data is in one, but as we have very different customers for each website, I'm generally able to see what I need using categorisation instead and actually use this new 'categories report' more than the dashboard now anyway! Review collected by and hosted on G2.com.

I love that you can set up regular reporting so an email is sent with all of your leads for that day/week/month etc, with links that take you straight to Lead Forensics. When I first joined I had a quick session with Gareth Atkinson who talked me through all the tools and features and answered the questions I had which was super helpful. I find the portal easy to use and access and use it weekly to find new leads, see where they came from. It's always great to see after outreaching who has then gone on to view the site or clicked onto articles I've shared with them. Review collected by and hosted on G2.com.

I probably don't use it to it's full potential but I don't think I need it for much else Review collected by and hosted on G2.com.

The upto date listing of who's visited our website Review collected by and hosted on G2.com.

Not knowing the exact person who to contact when going into their company address book, such as a large organisation or local authority. Review collected by and hosted on G2.com.

We have been using LeadForensics for 5+ years now, it is valuable to see what companies have visited our website and what products/services they are potentially interested in. I don't know of any other software that provides this. Account managers are always very knowledgeable and proactive. Review collected by and hosted on G2.com.

It would be super valuable to know which individual at the company has looked at the webpage, but understandably, this isn't possible to achieve. Review collected by and hosted on G2.com.

It gives us data which we can use to see who is accessing our website and allows us to see which marketing programmes are working Review collected by and hosted on G2.com.

Nothing so far, we have only been using for 2 months Review collected by and hosted on G2.com.