Lead Forensics Reviews & Product Details

I really appreciate the great customer service from Lead Forensics. The platform is easy to use, which makes it simple and efficient for my needs. The onboarding process is especially useful in helping less technologically savvy colleagues understand the platform. The transition from the salespeople (James and Ed) to our account manager (Thomas) was very smooth. Review collected by and hosted on G2.com.

I know the sales managers would appreciate if you could track the exact person who has visited our website, but I understand that legally this is a challenge. Review collected by and hosted on G2.com.

Lead Forensics has been a real game-changer for us in understanding who’s engaging with our website. The platform gives us clear insights into potential customers we wouldn’t have otherwise known about, allowing our team to follow up with genuine opportunities rather than guesswork.

The software is intuitive, the reporting is detailed yet easy to understand, and the support team has been outstanding - always quick to respond and proactive in helping us get the most out of the system. Review collected by and hosted on G2.com.

The only thing missing from Lead Forensics is being able to identify the actual person who visited our website, however it does provide a list of LinkedIn contacts from the company Review collected by and hosted on G2.com.

I like that Lead Forensics allows us to see which occupiers have visited our website, giving us a list of those genuinely interested. A great feature is the contact tool, which lets us directly pull key contacts from a business, saving us a huge amount of time. The ability to export data into a report to send to our clients is also valuable. These features give us the necessary contact at the business we need and help us find the most relevant leads. It's also excellent at tracking various activities on our website. Review collected by and hosted on G2.com.

Sometimes the contacts are out of date, but rarely. Review collected by and hosted on G2.com.

I like that Lead Forensics allows us to find customers we wouldn't be able to reach otherwise and provides us with contact information. It's a very simple system to use. It has enabled us to open new accounts and secure orders that we wouldn't have been able to without it. Review collected by and hosted on G2.com.

I think the lead score system could use some improvement. It's a good concept, but the lead scores just keep going up and don't decrease over time. I would prefer if, after a month with no visit, the lead score would reset to 0. Review collected by and hosted on G2.com.

I love all the information Lead Forensics is able to gather about the visitors to our website; it's incredibly detailed and valuable for our sales team to generate more leads. The dashboard's power makes it very efficient to gather and filter this information quickly, saving us time and allowing us to take action on interested visitors. Another aspect I appreciate is the exceptional customer service provided by Lead Forensics. Any time we have a question, we're able to reach out and receive quick responses. Additionally, the initial setup of Lead Forensics was very easy since they did most of the work, which facilitated a smooth start for us. Review collected by and hosted on G2.com.

Nothing ! They are awesome to work with. Review collected by and hosted on G2.com.

I like the good customer service and the great dashboard that helps in filtering and finding targets. I have been impressed by the effort in tailoring the experience to my company's needs. The filtering is great as it saves me time in choosing which leads to investigate more. The initial setup was very easy. Review collected by and hosted on G2.com.

There can be delays in responses to queries with our agents, but nothing unreasonable. Ideally, next day or initial responses on the same day so that I don't need to chase. There was also an issue with handing off accounts from a Lead Forensics agent that left. Review collected by and hosted on G2.com.

So far, my experience with Lead Forensics has been thoroughly positive. As someone new to this type of software, I initially found it a bit complex and overwhelming. However, the platform offers a wealth of valuable learning resources — both on the site and within the wider user community — which made the learning curve much more manageable. Regular check-ins with a dedicated customer success manager have also been incredibly helpful in ensuring that I'm using the software to its full potential. I now use Lead Forensics daily and can navigate the platform with ease. Review collected by and hosted on G2.com.

There’s little to criticize when it comes to Lead Forensics. That said, the platform can occasionally experience slight delays when loading, which, while not a significant issue, can interrupt the workflow at times. Review collected by and hosted on G2.com.

Matilda is a very competent account manager, constantly organising touchpoints to review our use of Lead Forensics and make sure we are getting the most out of the system.

It is very easy to navigate, and the dashboard and email notifications for a website visit mean that it is simple and easy to follow up with relevant customers. Review collected by and hosted on G2.com.

I'm not overly familiar with the system yet so can't comment Review collected by and hosted on G2.com.

I find Lead Forensics incredibly easy to use with its intuitive platform. The integrated video explanations are immensely helpful, particularly for understanding more complex features, ensuring I can efficiently navigate the tool. These instructional videos embedded within the platform offer clear guidance and enhance the overall utility of the tool. I also appreciate the smooth setup process, facilitated by Lead Forensics' onboarding expert, who effectively guided me through the initial setup steps, making the transition smooth and straightforward. This proactive support eliminated potential complications and saved me time. Furthermore, Lead Forensics excels in capturing leads from website visitors who do not fill out contact forms, providing access to warm leads that would otherwise have been missed. This feature dramatically enhances the lead generation process and maximizes business opportunities. Review collected by and hosted on G2.com.

There isn't anything that I dislike. Review collected by and hosted on G2.com.

Lead Forensics is most helpful because it identifies key details, such as the webpage that is being viewed. This helps our team to determine if we should reach out with an approach toward corporate partnerships, versus groups and memberships. The Lead Forensics search tool is also very helpful as you can target a specific area, including City and State to identify local leads with national brands. Review collected by and hosted on G2.com.

It has been challenging for me so far to get connected with the correct person. I have made several calls that have not converted to a meeting yet due to lack of getting into contact with the correct person. Review collected by and hosted on G2.com.