Instrumental Reviews & Product Details


What is Instrumental?

With over two million datapoints are processed every second, Instrumental is the monitoring platform of choice for high-scale applications. Metric-based pricing, as opposed to volume or server-based pricing, gives customers the flexibility to create monitoring solutions to fit any budget. Every Instrumental account includes real-time visualization, intelligent alerts, and automated full-stack metric collection.

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Instrumental Profile Details

Instrumental Profile Details

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Languages Supported
English
Vendor
Expected Behavior
Company Website
Year Founded
2006
HQ Location
Indianapolis, IN
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
7
Twitter
@EB
Twitter Followers
345
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Companies Using Instrumental

Salesforce
Zynga
Pact Coffee
Mynewsdesk
Lesson.ly
Expected Behavior
250ok
Continuity Control
Sigstr
Gaug.es
Ontario Systems
Cmed

Instrumental Reviews

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1-12 of 12 total Instrumental reviews

Instrumental Reviews

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1-12 of 12 total Instrumental reviews
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Enterprise
(10,001+ employees)
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"Easy, Effective and Elegant"

What do you like best?

Easy to use and plug in new metrics - pretty nice grouping you can do on the app itself. Adding new metrics is just a line of code and a new graph. Also ease of grouping metrics by different time window is awesome feature. Time slicing ease is awesome to have. you could see the metrics way back in past without any hassle and wait time.

What do you dislike?

Never used pie charts but having an option to choose different type of graphs would be awesome to have. Not that I know if it's there or not but it was not there when I checked last time around a year back when I was researching the product.

What problems are you solving with the product? What benefits have you realized?

Knowing the code usage better with metrics. Also, helping the product owner understand the impact of tech debt stories and usage patterns and demo purpose is a great plus here. Having the ability to time slice so easily and quickly is an awesome feature. Grouping the different projects within a big company is essential and instrumental does that so easily.

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Mid-Market
(51-200 employees)
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"Good software, good company"

What do you like best?

Instrumental is a very low-drama tool. It's focused on gathering metrics, making graphs and dashboards, and doing some simple alerting, and it does those things well.

We use it to collect metrics at both the OS level and the application level. When all of that information is in the same system, it's far easier for us to correlate causes and effects in ways that would require multiple open tabs in other systems like New Relic.

I hate "Contact sales for pricing" links when I'm evaluating new additions to our tech stack, so I appreciate their simple, straightforward pricing model.

Their team is also pleasantly proactive and available. At one point they contacted us because our number of metrics had grown, and they wanted to make sure it was intentional. Other times, I've been able to have a quick chat with them about a desired feature or a library question, and it's easy to tell that you're talking with the person who wrote the actual code.

What do you dislike?

I can't think of any real negatives. They don't have libraries for every language, but they hit the major items I've needed. In the one case where I had to write some code myself that called their API, their documentation made it very low fuss.

What problems are you solving with the product? What benefits have you realized?

Instrumental made it easy for us to get simple metric collection implemented without running something like Graphite in our own infrastructure or turning to expensive contracts with a service like New Relic.

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Chief Architect
Marketing and Advertising
Small-Business
(11-50 employees)
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"Instrumental gives Sigstr confidence in delivering SaaS"

What do you like best?

Flexibility. Instrumental lets us track just about anything we'd want to across our applications, front and back-end alike: system performance, deployment cycles, customer behavior, proprietary metrics, you name it.

The level of control over how all this data is visualized is outstanding.

What do you dislike?

There can be a bit of a learning curve with the query language. With so much flexibility it can take some consistent app usage to really get proficient in knowing how to create the reports desired. Solid documentation and a half-hour with the Instrumental team certainly help!

What problems are you solving with the product? What benefits have you realized?

Being able to visualize key metrics of our application in a single pane helps us correlate trends and gain insights that we'd otherwise never notice. It's now a standard part of our development cycles to identify how we'll use Instrumental to track new features, performance implications, and user adoption.

We also use Instrumental alerts around key performance metrics to help us identify, diagnose, and address potential application disruptions.

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Small-Business
(11-50 employees)
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"Great help for great vlaue"

What do you like best?

It's hard to say. The customer support and hands-on approach to helping us get off the ground is hard to beat. At the same time, the price point for the software (_and_ having that support) blows competitors out of the water in our minds, too. I suppose the most succinct way to say it is that the value of the value-prop is the best we've seen for meeting our needs and have been thrilled in working with the Instrumental crew.

What do you dislike?

Not sure why G2 is requiring me to say something here so I'm stalling and eating up my min char count. (I dislike G2 requiring this field!)

Recommendations to others considering the product:

Try it out and let it prove itself out.

What problems are you solving with the product? What benefits have you realized?

Gaining insights into our stack and how we're doing in terms of serving our users efficiently and effectively with our software.

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Senior Developer
Computer Software
Mid-Market
(51-200 employees)
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"Instrumental gives me confidence in the health of the software I build"

What do you like best?

The flexibility! Instrumental gives you the ability to track pretty much anything your app can do: how often it happens, how long it takes, trends over time, with alerts when unexpected things happen. In addition to these custom metrics, the instrumental_agent library gives you a rock-solid foundation of commonly-used, actionable metrics right from the get-go.

What do you dislike?

While the core functionality of the Instrumental web app is extremely user-friendly, some ancillary tasks like user management (especially with lots of users) aren't as simple as I'd love to see eventually.

Recommendations to others considering the product:

For Rails apps, install the instrumental_agent gem to get up-and-running with very little effort and immediately see how your app is performing.

What problems are you solving with the product? What benefits have you realized?

As a developer on a SaaS app, I need to know constantly how my app is performing: are server response times low, is database memory within acceptable limits, are key business actions happening at the usual rate, etc. Instrumental give me all that on an array of customizable dashboards, so I'm always just a visit away from knowing the health of my application. And with the Alerts feature, I can be proactively notified when things diverge from expectations.

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Development Director
Sports
Mid-Market
(51-200 employees)
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"Best of Breed"

What do you like best?

There are other services out there that do similar things, but Instrumental made gathering metrics and alerting on them so much easier than those.

Our favorite tools are being able to graph across application statistics and then have alerts when metrics are below thresholds.

What do you dislike?

Anyone starting to use this tool should spend time up front mapping out how they think the metrics will be used and referenced.

What problems are you solving with the product? What benefits have you realized?

We have reduced our downtime in our messaging service by being able to spot in near real time discrepancies via alerts provided.

- Decreased downtime from alerts

- Increase our application performance from our metrics

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Enterprise
(5001-10,000 employees)
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"Great solution for custom instrumentation/metrics"

What do you like best?

Our application is instrumented with tens of thousands of custom metrics. Instrumental ingests and charts them all with ease! Our graphs are crucial to the daily operation of our service, and we've trusted them to Instrumental for years. Way more pleasant than Grafana.

What do you dislike?

Tons of custom metrics, with fast & easy graphing of same in up-to-the-minute dashboards.

Could use a couple features, though the support is amazing and they're actively working on many of our requests.

What problems are you solving with the product? What benefits have you realized?

Ease of collecting & displaying custom instrumentation and metrics data.

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Chief Technology Officer
Food & Beverages
Small-Business
(11-50 employees)
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"Amazing product delivers full system status at a glance"

What do you like best?

It is very easy to get everybody who needs access to it up and running at our company. We use Instrumental as a real time health dashboard of our physical locations as well as monitoring all aspects of our production system.

I love the flexibility that it offers over other similar tools. I never worry about it not being available and it has been a very solid product.

Instrumental is literally always up on a dashboard at our company, monitoring anything from customer reviews to API run times all on a single easy to read dashboard.

What do you dislike?

I'd really like the ability to clone graph groups, this would really help us set up new locations easier.

What problems are you solving with the product? What benefits have you realized?

High level system health with the ability to drill down into specifics.

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Small-Business
(11-50 employees)
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"Great Product"

What do you like best?

Instrumental has the ability to very quickly give me an overview of the health of my product. I can look at a few graphs and instantly know that everything is ok. Set up is incredibly easy.

What do you dislike?

As you zoom out your timeframe in view, you lose some granularity.

What problems are you solving with the product? What benefits have you realized?

We are a startup with real kitchens in multiple cities. At a glance I can check how those kitchens performed in a given timeframe.

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AI
Enterprise
(10,001+ employees)
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"Powerful full stack monitoring."

What do you like best?

* Easy to implement.

* Elegantly designed dashboards that allow you to monitor the health of your system in one simple view.

* Instrument your application and display the new metric in minutes.

* Powerful querying language.

* Easily create alerts for system critical metrics.

* Great RESTful API.

* Clear documentation.

What do you dislike?

* Although you can quickly implement and display metrics. It takes a bit of dedication to harness its full power when it comes to more complex visualizations and alerts.

* The settings are simple, but could be a bit more polished.

What problems are you solving with the product? What benefits have you realized?

With Instrumental I can easily assess the health of our systems and be promptly alerted when needed. Also I can check Instrumental on the go thanks to its responsive design that allows me to access our dashboards from my phone.

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Small-Business
(11-50 employees)
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"Good software for basic metric monitoring"

What do you like best?

Easy to setup and integrate into the backend and front end of the multi client user environment.

What do you dislike?

Lacking complex monitoring and multi metric

Recommendations to others considering the product:

Works great for basic non complex monitoring of single metrics. If then, case does not exist so multiple or conditional monitoring is difficult to impossible

What problems are you solving with the product? What benefits have you realized?

Client's visibility to key metric data and monitoring of critical functions

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Business Development Representative
Marketing and Advertising
Mid-Market
(51-200 employees)
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"Great Product"

What do you like best?

The product is incredibly easy to use and has a great interface

What do you dislike?

I don't feel like there is anything wrong here

Recommendations to others considering the product:

Use it

What problems are you solving with the product? What benefits have you realized?

I find that it simplifies processes that I already had in place

Instrumental User Ratings

9.6
Ease of Use
Average: 8.4*
10.0
Quality of Support
Average: 8.6*
9.5
Ease of Setup
Average: 8.3*
* Application Performance Monitoring (APM) Category
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