Winning by Design Reviews & Provider Details

I found the trainer, Alia Pirani, to be absolutely amazing. She was engaging, knowledgeable, and had significant expertise in both the training delivery and the broader field of customer success. Aliyah made the material feel incredibly applicable, even for those of us without direct situations to apply it to immediately, showing that she was adept at ensuring the content resonated with a diverse range of experiences. I particularly appreciated how the training helped me draw parallels between my previous coaching background, which was primarily in higher education, and the customer success processes in SaaS. This helped bridge the gap between my past experiences and what I'm aiming to achieve in the SaaS industry. The structured approach of the training, including the blueprints and activities, was fantastic and offered concrete, tangible support. The activities were not only engaging but also very useful, providing practical tools and insights. Although I haven't completed all the reflections and challenges, I am definitely planning to revisit them because the initial encounter was so substantial. The ability to fit content into my existing skills and develop my understanding of communication, impact, and value was invaluable. The recommendation to use a platform like Bomb Bomb or Vidyard was appreciated, and I found using video in communication quite beneficial. Overall, the program is deeply enriching, and it has provided me a significant boost in confidence and competence as I aim to make my mark in the SaaS customer success arena. Review collected by and hosted on G2.com.

I wouldn't say there is anything I specifically dislike - though I think you have opportunity to have a specific I focus on helping individuals in career transitions, especially those transitioning into SaaS customer success roles. Additionally, it would be beneficial if the training incorporated more AI-focused content. I am also trying to better understand what organizations use the Winning by Design training, to help tailor my job search accordingly, and I wonder if there’s a way to partner more closely with organizations to facilitate job placements for training graduates. Review collected by and hosted on G2.com.

The most helpful aspect is how actionable and repeatable their content is. The training isn’t just theory—it’s grounded in real-world examples and provides tools and templates that we could start using immediately. Their focus on recurring revenue principles and data-driven CS strategy has helped our team elevate conversations with customers and internal stakeholders alike.

Our trainer Alia, is a rockstar! She delivered each session with high energy, enthusiasm and created a safe and collaborative space for both leaders and individual contributors alike. I appreciated how skilled Alia was at taking the Winning by Design framework and breaking it down into simple actions/mindset shifts we could easily adopt without the need to create more meetings to deliver the framework to share with our teams. Alia made herself available in between sessions to answer any questions from our cohort. Her session recaps were thoughtful, detailed and valuable to keep us on track and ensure we were prepared for the weekly sessions. She is a natural leader who delivers the content with a servant mindset demonstrated by listening, seeing each attendee, welcomes feedback and her superpower is making learning fun again - especially for adults/seasoned professionals! Review collected by and hosted on G2.com.

I don't have any dislikes to report about Winning by Design. Review collected by and hosted on G2.com.

I like the fact that it was highly interactive and fun

I liked it was a small group so that we could really by the ends of the last courses we would have ease sharing and participating Review collected by and hosted on G2.com.

I was disappointed that, being in France, the training sessions fell on two public holidays—May 1st and May 8th. Unfortunately, there were no alternative sessions available this month, leaving me with no choice but to attend on those days. Review collected by and hosted on G2.com.

The Customer Success for Impact course was incredibly practical and well-designed, but what made it exceptional was our facilitator, Alia. She was engaging, knowledgeable, and brought real-world experience that made the content click. Her energy and clarity made the sessions feel collaborative and worthwhile. Review collected by and hosted on G2.com.

Honestly, nothing stood out as a negative. The pacing and content delivery were on point, and the sessions were highly interactive. I wished we had more time to spend together- our sessions flew by. Review collected by and hosted on G2.com.

The structure and content of the entire program Review collected by and hosted on G2.com.

absolutely nothing to dislike. the entire course is amazing Review collected by and hosted on G2.com.

I liked how the course was structured - 4 weeks with 2 hour courses. Our tutor Chris Allison was absolutely fantastic, easy to work with, thoughtful, and funny. Kudos to him, he's a great resource to the Winning by Design team! Review collected by and hosted on G2.com.

Nothing really comes to mind at the moment. Review collected by and hosted on G2.com.

What I like best about Winning by Design is their ability to combine a structured, data-driven approach with practical, real-world sales strategies. Review collected by and hosted on G2.com.

I haven't found any drawbacks with Winning by Design. The lessons were really interesting and focused on both sales strategies and the individual needs of each salesperson. Their approach made it easy to apply what I learned to real situations. Review collected by and hosted on G2.com.

The energie and interactions. Its really a good training from Chris i really love this guy. Its never a punishment to go in this training with im Review collected by and hosted on G2.com.

nothing at all............................. Review collected by and hosted on G2.com.

Trainer Antoine is excellent and using the techniques and plays back the practical application. Always happy to dig deep into the issue and be challenged. Review collected by and hosted on G2.com.

Nothing. My expectation was higher and that is down to the content and the trainer. Review collected by and hosted on G2.com.

ACE Agenda & REKS - measuring team members initiatives, knowldge/skills Review collected by and hosted on G2.com.

SSSS Role Play - most of the time we are chasing for time and do not have the luxury of role plays, maybe can do once a month Review collected by and hosted on G2.com.