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IBM Digital Experience Manager

3.7
(22)

IBM Digital Experience Manager software is designed to empower to create, manage and deliver engaging omni-channel digital experiences to virtually all audiences.

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IBM Digital Experience Manager Reviews

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Showing 22 IBM Digital Experience Manager reviews
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IBM Digital Experience Manager review by Philip C.
Philip C.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Perfect for delivering personalized content to users on demand"

What do you like best?

Its perfect for delivering personalized content to any user on any device. Using their personalization and content as a service features, you can deliver personalized meaninful content to any user on any device.

What do you dislike?

The cloud version does not allow for deployment of customized applications to aide in bringing higher value to end users.

What business problems are you solving with the product? What benefits have you realized?

We have leveraged DXM to power employeee and HR intranets, delivering important meaningful information that employees demand from their employers. We have also leveraged DXM to power e-commerce engines where we manage the products as content items.

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IBM Digital Experience Manager review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source
content

"Ability to Target Offers!!!!"

What do you like best?

IBM Digital Experience Manager is excellent. It allows you to manage content and free up staffing resources. It is very flexible.

Catalog filtering is definitely my favorite feature because it helps me to filter and show only those products that the customer engages with. .

What do you dislike?

I really can’t find anything to dislike about IBM Digital Experience Manager. If I had to name something it would be that the product is a little outdated but definitely overall a really great product.

Recommendations to others considering the product

If you’re looking for a great product with great user support look no further than this

What business problems are you solving with the product? What benefits have you realized?

We are better able to integrate our organization’s messaging and focus more on the customer. It is saving resources and also helping us have a consistent message across platforms.

What Digital Experience Platforms (DXP) solution do you use?

Thanks for letting us know!
IBM Digital Experience Manager review by Leon C.
Leon C.
Validated Reviewer
Review Source
content

"Using Digital Experience Manager to build a cohesive experience"

What do you like best?

Full featured, robust, easy to use and extensible.

What do you dislike?

APIs are complex to figure out and documentation is really bad

What business problems are you solving with the product? What benefits have you realized?

We have over 20 sites and commerce requirement in three regions around the world. IBM Digital Experience Manager allow us to have a consistant look and feel to all the sites and to integrate a full commerce component. It also allows us to update and maintain content on a daily basis and to integrate and maintain our social media sites from a central point.

IBM Digital Experience Manager review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source
content

"Visualization to help with dashboards"

What do you like best?

I like this product streamlines digital experience and boosts engagement. Create personalized digital experiences for your customers, partners or employees with role-specific content and single sign-on to improve productivity. Increase branding power with relevant, rich experience

What do you dislike?

How this embeds with social sites. Not everyone in my group wants to share their facebook. The linkedin and twitter sharing seems to be most easy and professional when it comes to team sharing for social sites.

Recommendations to others considering the product

Training tutorials would help significantly.

What business problems are you solving with the product? What benefits have you realized?

Updating certain software requirements, We still have a considerable amount of windows 7 computers and upgrading them will be something we do in the future, but keeping up to date with windows 10 is the way we need to go.

IBM Digital Experience Manager review by Stephen T.
Stephen T.
Validated Reviewer
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Digital Experience Manqager - Best in the business, rock solid for internal and external"

What do you like best?

Total flexibiblity, there is no use case that this product won't meet. We can integrate any platform to any use case, its all about the delivery of a function for the clients business need

What do you dislike?

Cost, undocumented changes, and the changing of the employees supporting it all the time. Makes it hard to keep up with the support channels

What business problems are you solving with the product? What benefits have you realized?

Providing access to key business processes in a web browser. This is huge because secure role based access is hard to provide and maintain.

IBM Digital Experience Manager review by Consultant
Consultant
Validated Reviewer
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The DX Journey"

What do you like best?

DX allows me to create a unique and engaging viewer experience. Once a viewer authenticates, I can then personalize their viewing experience. Blending web content and applications is the key to this viewer experience.

What do you dislike?

The WCM components need refreshing both from a user and developer perspective. Content has now become one of the key applications on the web site.

Recommendations to others considering the product

DX has been around for many years and has outlasted our main competitors. Check out the Gartner Magic Quadrant report for the past few years for "Horizontal Portal" and "Digital Experience Platform".

What business problems are you solving with the product? What benefits have you realized?

DX allows me to solve any different business problems. I can easily address internal, external, and hybrid models with ease and flexibility.

IBM Digital Experience Manager review by Fabiano R.
Fabiano R.
Validated Reviewer
Review Source
content

"Easy Work"

What do you like best?

It's a super-powerful platform that empowers users to build rich experiences right out of the box, but also provides deep customizability for those users that want to dive deeper

What do you dislike?

It's far behind than industry competitor. and recently WebSphere Portal being offloaded by IBM has an huge impact on our customer's confiedence.

Recommendations to others considering the product

Absolutely!

What business problems are you solving with the product? What benefits have you realized?

To help clients build rich digital experiences through customization built on the product.

IBM Digital Experience Manager review by Industry Analyst / Tech Writer in Information Technology and Services
Industry Analyst / Tech Writer in Information Technology and Services
Validated Reviewer
Review Source
content

"Satisfying, happy and easily recommendable"

What do you like best?

It helps you connect to a large audience within seconds and is quite "engaging" with its power and flexibility

What do you dislike?

It takes too long to install WPS / Case Manager / Digital Data Connector / Connections and Domino. I would like to see a basic architecture to expose service mail, blog, share file, share mail, meeting etc. I am waiting your Connections Pink solution impatiently!

What business problems are you solving with the product? What benefits have you realized?

Form eXperience Builder is a great product to construct basic application to integrate workflows, forms and surveys

Integration with Domino and Tivoli augment productivity for some integrated tasks (notification, awareness, etc.)

IBM Digital Experience Manager review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Robust and scalable solutions for your digital experience presence"

What do you like best?

Digital Experience Manager is a super-powerful platform that empowers users to build rich experiences right out of the box, but also provides deep customizability for those users that want to dive deeper

What do you dislike?

The product can be overwhelming for users looking to hit the ground running. Your biggest return using the product is leveraging expert services to build really unique experiences. That said, the out of the box functionality is getting better all the time.

What business problems are you solving with the product? What benefits have you realized?

We help clients build rich digital experiences through customizations built on the product, and authoring tools to help enable content creators

IBM Digital Experience Manager review by Juan J.
Juan J.
Validated Reviewer
Review Source
content

"Great Product. My former Employer used it!"

What do you like best?

My former employer used it to startup his business. They were building logistics business and I came across the website. Did some research and propose it to my employer. They are still using it to this day.

What do you dislike?

I never heard anything negative about the product.

What business problems are you solving with the product? What benefits have you realized?

Shipping logistics and promoting product.

IBM Digital Experience Manager review by ZAGGY C.
ZAGGY C.
Validated Reviewer
Review Source
content

"IBM Digitial Experience Manager"

What do you like best?

I love that it gives the user full control to fully customize the digital experience for its customers. it is also extremely easy to use.

What do you dislike?

I do not appreciate the fact that certifications expire.

What business problems are you solving with the product? What benefits have you realized?

it is helping us showcase our offerings to our customer thereby increasing sales.

IBM Digital Experience Manager review by lili z.
lili z.
Validated Reviewer
Review Source
content

"great ibm product"

What do you like best?

reliable,low maintenance, the product is easy to use, meet bank direction and this is a new digital transformation the bank would like to implement

What do you dislike?

i am not part of the testing team, there is another dedicated team involved in bank for this product

Recommendations to others considering the product

yes

What business problems are you solving with the product? What benefits have you realized?

market trend

IBM Digital Experience Manager review by User
User
Validated Reviewer
Review Source
content

"IBM digital experience manager"

What do you like best?

IBM's Digital Experience Manager platform empowers you to create, manage and deliver engaging omnichannel digital customer experiences to virtually all audiences with responsive content, targeted offers and consistent branding across channels (web, mobile, and hybrid mobile/web applications)

What do you dislike?

I have just started using since few months, so far it looks good.

What business problems are you solving with the product? What benefits have you realized?

it is helping our business use to create their own content , they do not need to depend on IT people.

IBM Digital Experience Manager review by Alika A.
Alika A.
Validated Reviewer
Review Source
content

"IBM digital experience manager makes my work like easy"

What do you like best?

User friendly platform to create and manage customer accounts

What do you dislike?

The implementation of IBM Digital Experience is expensive and time consuming

What business problems are you solving with the product? What benefits have you realized?

Implementation, Maintenance or other IT support

System Administrator

IBM Digital Experience Manager review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Good and stable product, need imporovement on WCM side"

What do you like best?

Stability and IBM support. The transactional management and the plug and play feature of portlets. The out of the box security features

What do you dislike?

WCM is far behind than industry competitor. and recently WebSphere Portal being offloaded by IBM has an huge impact on our customer's confiedence. They are now looking ways for alternate platform

What business problems are you solving with the product? What benefits have you realized?

Providing enterprise business portal plattform for our customer

IBM Digital Experience Manager review by User
User
Validated Reviewer
Review Source
content

"IBM digital experience manager"

What do you like best?

Bring in powerful, flexible tools that allow business users to easily manage and create better content

What do you dislike?

Not know at this time , I have not used very rigorously.

Recommendations to others considering the product

recommended to other users

What business problems are you solving with the product? What benefits have you realized?

It help business user to create communication they wants to do with users, it does not require technical or IT people to help them.

IBM Digital Experience Manager review by melissa b.
melissa b.
Validated Reviewer
Review Source
content

"Content syndication"

What do you like best?

easy to deploy and syndication through each environment

What do you dislike?

setting up workflows to work as anticipated

What business problems are you solving with the product? What benefits have you realized?

Customer facing web sites

IBM Digital Experience Manager review by Administrator
Administrator
Validated Reviewer
Review Source
content

" interesting"

What do you like best?

Easily manage and create content in a way that saves you time and communication with other co-workers

What do you dislike?

The contract prices of the platform and how little known it is internationally

What business problems are you solving with the product? What benefits have you realized?

Offer an experience with the client and be able to customize both offers and brand image

IBM Digital Experience Manager review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
content

"user experience improvement"

What do you like best?

Ux aspect of the tool is good but more can be done my adding cognitive features

What do you dislike?

some of the features don't come out clearly especially in an omni channel scanario

Recommendations to others considering the product

yes to other banking cleints

What business problems are you solving with the product? What benefits have you realized?

as a marketing mcampaign manager i was able to effectively increase the potential customer tranffic to bank website

IBM Digital Experience Manager review by Administrator
Administrator
Validated Reviewer
Review Source
content

"excellent producvt"

What do you like best?

teh digital workflow and decision management along with case management

What do you dislike?

upgrade life cycle , deprecated featiure needs reqwork and requires effort on client side.

What business problems are you solving with the product? What benefits have you realized?

business flows with autonmated workflow system

IBM Digital Experience Manager review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Sr. Database Analyst"

What do you like best?

The Digital Experience Manager maps to the bank requirement

What do you dislike?

I did not involved directly with the product of Digital experience Manager . Our team of Bank financial department may use it in future.

What business problems are you solving with the product? What benefits have you realized?

Banking

IBM Digital Experience Manager review by User
User
Validated Reviewer
Review Source
content

"Void attempt but missing functionality"

What do you like best?

The GUI is well layed out and appears to have what is needed

What do you dislike?

Integration across multiple domains has been a challenge

What business problems are you solving with the product? What benefits have you realized?

Looking to improve UX and cross channel collaboration

Kate from G2

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* We monitor all IBM Digital Experience Manager reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.