CrashPlan SMB Reviews & Product Details

It's great for residentials customers needing a significant amount of storage space. Additionally, you are allowed to backup external devices such as thumb drives, disk drives etc. It's our go to for reliable and cost effective backups. Review collected by and hosted on G2.com.

Restores tend to take a while, therefore, don't expect a fast recovery rate. I really wish Crashplan allows a full image backup, not just file based backup, this would take crashplan to the next level with Bare Metal Recovery. The back-end is somewhat confusing to navigate and not straight forward like other vendors. Review collected by and hosted on G2.com.

Crashplan is one of the few backup solutions for Mac (we provide nearly 100% Mac based support) that has a comprehensive display panel where we can view all users, devices and organizations. We can also restore files directly to the user, from the panel, which is invaluable. Crashplan is easy to install/uninstall and manage. In the occasion that we have had an issue we have not been able to solve, Crashplan support has been excellent. Review collected by and hosted on G2.com.

Occasionally a user might not be backing up and it may take a bit to troubleshoot. However, there is quite a bit of information in the console to aid diagnostics. Review collected by and hosted on G2.com.

We like CrashPlan as the backup service itself works very well, and as an unlimited file backup, it's a reasonable price for the storage. We've used it for several years now and it has a set it and forget it kind of thing. Review collected by and hosted on G2.com.

The MSP Client Management interface sucks! It is difficult to understand, almost impossible to decipher and it does not seem to integrate with many of the RMM vendors in the Marketplace. The customer technical support however, has been top notch. Review collected by and hosted on G2.com.

Our institution has deployed Crashplan on every managed device, and it is a required installation. It gives our entire IT department peace of mind that our org data is safely backed up on every device.

There have been numerous times when our users have had a device completely blue screen or crash, and even the most unusual event of a laptop falling out of a suitcase on a runway and being run over by an airplane! If Crashplan had not been installed on those devices, we would not have been able to easily and seamlessly restore the data for lost, damaged or stolen devices.

Additionally, Crashplan also makes it easy for our institution to do device lifecycling, and allows our computer tech team to select specific data and transfer it to the new device in the same location. Prior to crashplan, lifecycles were complicated and data transfer was painful, but Crashplan has helped streamline the process and increased our user's satisfaction with the process, making them more willing to schedule a time to come to IT and get their device lifecycled, knowing all their data will be on the new device in the same exact place they are used to accessing it.

On the administrator side, the dashboard view, cold storage and archive options are great features that allow us to pull data on the status of our fleet.

Customer support has been very responsive, prompt, professional, and great to work with whenever we have questions! Review collected by and hosted on G2.com.

Our tech team has noticed that when there are updates to Crashplan, endpoint devices take longer than usual connecting, and will not connect until the update is complete, which makes it difficult when they are trying to re-sync data or install crashplan on a new device. Review collected by and hosted on G2.com.

easy to use, deploy and recover files from a c entralized admin panel is huge Review collected by and hosted on G2.com.

User management could be better. Otherwise a solid solution Review collected by and hosted on G2.com.

CrashPlan makes it easy to deploy and backup. Review collected by and hosted on G2.com.

Toubleshooting backuo issues can be hard. Logs are not always conclusive of an issue. Review collected by and hosted on G2.com.

Their console is user-friendly and straightforward, making navigation simple. Compared to all our other cloud vendors, their cloud backup solution is by far the most cost-effective we’ve used. Review collected by and hosted on G2.com.

Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. Review collected by and hosted on G2.com.

CrashPlan is the gold standard for cloud backup.

It can be deployed silently to all my endpoints, is very easy to use (both the app and the web admin console).

Their support is great at identifying problems, patterns and resolve issues quickly. Review collected by and hosted on G2.com.

The documentation hub can be centralized and cleaned up, making items even easier to find and better organized. Not a barrier at all; you can find the info if you know what you're looking for, this is just a nod to an efficiency opportunity. Review collected by and hosted on G2.com.

I like the ease of use and the ability to recover data anywhere Review collected by and hosted on G2.com.

There is nothing to dislike about CrashPlan its affordable and convient Review collected by and hosted on G2.com.

The ease of use, from installation, to backup, to restore, to administration of the entire environment. Review collected by and hosted on G2.com.

I'd like to see more customizable backup reports from the administrative console. Review collected by and hosted on G2.com.