CrashPlan SMB Reviews & Product Details

CrashPlan® SMB is a cloud backup and recovery solution specifically designed for small to medium-sized businesses with fewer than 250 users. This software solution focuses on safeguarding critical data across various platforms, including employee devices, Microsoft 365, Google Workspace, and servers. By providing a robust backup and recovery system, CrashPlan SMB enables small IT teams to efficiently manage data protection and recovery processes, ensuring that businesses can quickly bounce back from incidents such as accidental deletions, hardware failures, ransomware attacks, and other data-loss scenarios. The target audience for CrashPlan SMB includes small to medium-sized enterprises that may not have extensive IT resources but still require reliable data protection. These businesses often face unique challenges, such as limited budgets and staff, which can complicate their ability to implement comprehensive data backup solutions. CrashPlan SMB addresses these challenges by offering a straightforward and effective way to manage data backups without the need for complex infrastructure or extensive IT oversight. This makes it an ideal choice for organizations looking to enhance their data resilience while minimizing operational burdens. Key features of CrashPlan SMB include automated backups, flexible recovery options, and centralized management capabilities. The automated backup feature ensures that data is consistently protected without requiring manual intervention, allowing IT teams to focus on other critical tasks. Additionally, the solution offers various recovery options, enabling businesses to restore data quickly and efficiently, whether it’s a single file or an entire system. The centralized management interface simplifies oversight, allowing IT administrators to monitor backup status and manage settings across all devices and platforms from a single dashboard. CrashPlan SMB stands out in its category by providing a user-friendly experience that minimizes the complexity often associated with data backup solutions. Its cloud-based architecture eliminates the need for on-premises hardware, reducing maintenance costs and simplifying the overall management process. Furthermore, the solution’s compatibility with popular platforms like Microsoft 365 and Google Workspace ensures that businesses can protect their data wherever it resides, making it a versatile option for modern workplaces. By choosing CrashPlan SMB, organizations can enhance their data protection strategies while maintaining operational efficiency and reducing the risk of data loss.

Seller

CrashPlan

Discussions

CrashPlan SMB Community

Languages Supported

English

Solution Type

All-in-One

Used by Cisco Unified Communications Manager (CallManager) and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Robert B.

Partner/ Consultant

Small-Business (50 or fewer emp.)

10/31/2024

"Reliable and unlimited data retention"

4/5

What do you like best about CrashPlan SMB?

It's great for residentials customers needing a significant amount of storage space. Additionally, you are allowed to backup external devices such as thumb drives, disk drives etc. It's our go to for reliable and cost effective backups. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

Restores tend to take a while, therefore, don't expect a fast recovery rate. I really wish Crashplan allows a full image backup, not just file based backup, this would take crashplan to the next level with Bare Metal Recovery. The back-end is somewhat confusing to navigate and not straight forward like other vendors. Review collected by and hosted on G2.com.

What problems is CrashPlan SMB solving and how is that benefiting you?

Redundancy, reliability, and cost effective. CrashPlan has always been there when others have failed. One example was a Ransomware recovery, the other vendor had corrupt images of all the backups for over 30 days leaving us stranded, however, when we checked our CrashPlan backups; everything was intact and full backed up; couldn't have been happier to know CrashPlan was doing it's job without the constant backup verifications of other vendors. Review collected by and hosted on G2.com.

Glenn K.

President

Small-Business (50 or fewer emp.)

11/12/2024

"Excellent Backup Solution"

5/5

What do you like best about CrashPlan SMB?

Crashplan is one of the few backup solutions for Mac (we provide nearly 100% Mac based support) that has a comprehensive display panel where we can view all users, devices and organizations. We can also restore files directly to the user, from the panel, which is invaluable. Crashplan is easy to install/uninstall and manage. In the occasion that we have had an issue we have not been able to solve, Crashplan support has been excellent. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

Occasionally a user might not be backing up and it may take a bit to troubleshoot. However, there is quite a bit of information in the console to aid diagnostics. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

1/4/2025

"CrashPlan is reliable"

3.5/5

What do you like best about CrashPlan SMB?

We like CrashPlan as the backup service itself works very well, and as an unlimited file backup, it's a reasonable price for the storage. We've used it for several years now and it has a set it and forget it kind of thing. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

The MSP Client Management interface sucks! It is difficult to understand, almost impossible to decipher and it does not seem to integrate with many of the RMM vendors in the Marketplace. The customer technical support however, has been top notch. Review collected by and hosted on G2.com.

Rebekah D.

Systems Administrator

Enterprise (> 1000 emp.)

6/4/2024

"The Best Enterprise Cloud Data Backup Solution"

5/5

What do you like best about CrashPlan SMB?

Our institution has deployed Crashplan on every managed device, and it is a required installation. It gives our entire IT department peace of mind that our org data is safely backed up on every device.

There have been numerous times when our users have had a device completely blue screen or crash, and even the most unusual event of a laptop falling out of a suitcase on a runway and being run over by an airplane! If Crashplan had not been installed on those devices, we would not have been able to easily and seamlessly restore the data for lost, damaged or stolen devices.

Additionally, Crashplan also makes it easy for our institution to do device lifecycling, and allows our computer tech team to select specific data and transfer it to the new device in the same location. Prior to crashplan, lifecycles were complicated and data transfer was painful, but Crashplan has helped streamline the process and increased our user's satisfaction with the process, making them more willing to schedule a time to come to IT and get their device lifecycled, knowing all their data will be on the new device in the same exact place they are used to accessing it.

On the administrator side, the dashboard view, cold storage and archive options are great features that allow us to pull data on the status of our fleet.

Customer support has been very responsive, prompt, professional, and great to work with whenever we have questions! Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

Our tech team has noticed that when there are updates to Crashplan, endpoint devices take longer than usual connecting, and will not connect until the update is complete, which makes it difficult when they are trying to re-sync data or install crashplan on a new device. Review collected by and hosted on G2.com.

Mark J.

Owber

Small-Business (50 or fewer emp.)

12/3/2024

"CrashPlan - A Enterprise solution available to the masses"

5/5

What do you like best about CrashPlan SMB?

easy to use, deploy and recover files from a centralized admin panel is huge Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

User management could be better. Otherwise a solid solution Review collected by and hosted on G2.com.

Matt C.

General Manager/Administrator

Small-Business (50 or fewer emp.)

10/31/2024

"Trusted endpoint backup"

5/5

What do you like best about CrashPlan SMB?

CrashPlan makes it easy to deploy and backup. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

Troubleshooting backup issues can be hard. Logs are not always conclusive of an issue. Review collected by and hosted on G2.com.

Ricardo A.

Managing Director

Computer & Network Security

Small-Business (50 or fewer emp.)

11/6/2024

"Easy to use and cost effective"

5/5

What do you like best about CrashPlan SMB?

Their console is user-friendly and straightforward, making navigation simple. Compared to all our other cloud vendors, their cloud backup solution is by far the most cost-effective we’ve used. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. Review collected by and hosted on G2.com.

Adrien B.

Mac Systems Administrator II

Mid-Market (51-1000 emp.)

5/8/2024

"CrashPlan is the gold standard for cloud backup"

5/5

What do you like best about CrashPlan SMB?

CrashPlan is the gold standard for cloud backup.

It can be deployed silently to all my endpoints, is very easy to use (both the app and the web admin console).

Their support is great at identifying problems, patterns and resolve issues quickly. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

The documentation hub can be centralized and cleaned up, making items even easier to find and better organized. Not a barrier at all; you can find the info if you know what you're looking for, this is just a nod to an efficiency opportunity. Review collected by and hosted on G2.com.

What problems is CrashPlan SMB solving and how is that benefiting you?

When I was hired at this organization everyone managed their own time machine local backups with their own hardware. The external hard drives would eventually fail, or users wouldn't plug them in and complete timely backups. Crashplan solves both concerns. Timely backups that are automatic without any additional overhead or cost of hardware. Review collected by and hosted on G2.com.