# CrashPlan SMB Reviews **Vendor:** CrashPlan **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.4/5.0 **Total Reviews:** 415 ## About CrashPlan SMB CrashPlan® provides peace of mind through secure, scalable, and straightforward data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet undiscovered calamity. CrashPlan offers unlimited storage, unlimited versioning, and unlimited deleted file retention. Powerful admin features include SSO compatibility, automatic provisioning, role-based access control, and organizational grouping – and much more. Users can easily restore files on their own through a simple web interface, or admins can push restores directly to their devices. CrashPlan locks in your data so you can keep moving forward. ## CrashPlan SMB Pros & Cons **What users like:** - Users praise CrashPlan SMB for its **seamless data backup and restoration** , ensuring peace of mind and efficient device management. (11 reviews) - Users commend the **ease of use** of CrashPlan SMB, enjoying seamless operation and straightforward data management. (9 reviews) - Users value the **backup frequency** of CrashPlan SMB, ensuring constant protection of important data effortlessly. (8 reviews) - Users highlight the **reliable and cost-effective cloud backup** of CrashPlan SMB, ensuring peace of mind for data safety. (7 reviews) - Users value the **centralized management** of CrashPlan SMB, simplifying file recovery and overall administration. (5 reviews) - Reliability (5 reviews) - Data Restoration (4 reviews) - Easy Deployment (4 reviews) - Features (4 reviews) - Management Ease (4 reviews) **What users dislike:** - Users face **backup issues** that can be challenging to troubleshoot, indicating a need for more robust features. (6 reviews) - Users find the **missing features** in CrashPlan SMB limiting, particularly for backups like Microsoft 365. (4 reviews) - Users experience **backup failures** that complicate troubleshooting and accessing backup data, despite available diagnostic information. (3 reviews) - Users note the **limited features** of CrashPlan SMB, suggesting the need for enhancements to compete with robust backup tools. (3 reviews) - Users find the **interface design frustrating** , citing confusion and a lack of intuitiveness in navigating the system. (3 reviews) - Slow Performance (3 reviews) - Complexity (2 reviews) - Complex Setup (2 reviews) - Difficult Learning (2 reviews) - Ineffective Recovery (2 reviews) ## CrashPlan SMB Reviews ### 1. The Best Enterprise Cloud Data Backup Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah D. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about CrashPlan SMB?** Our institution has deployed Crashplan on every managed device, and it is a required installation. It gives our entire IT department peace of mind that our org data is safely backed up on every device. There have been numerous times when our users have had a device completely blue screen or crash, and even the most unusual event of a laptop falling out of a suitcase on a runway and being run over by an airplane! If Crashplan had not been installed on those devices, we would not have been able to easily and seamlessly restore the data for lost, damaged or stolen devices. Additionally, Crashplan also makes it easy for our institution to do device lifecycling, and allows our computer tech team to select specific data and transfer it to the new device in the same location. Prior to crashplan, lifecycles were complicated and data transfer was painful, but Crashplan has helped streamline the process and increased our user's satisfaction with the process, making them more willing to schedule a time to come to IT and get their device lifecycled, knowing all their data will be on the new device in the same exact place they are used to accessing it. On the administrator side, the dashboard view, cold storage and archive options are great features that allow us to pull data on the status of our fleet. Customer support has been very responsive, prompt, professional, and great to work with whenever we have questions! **What do you dislike about CrashPlan SMB?** Our tech team has noticed that when there are updates to Crashplan, endpoint devices take longer than usual connecting, and will not connect until the update is complete, which makes it difficult when they are trying to re-sync data or install crashplan on a new device. **What problems is CrashPlan SMB solving and how is that benefiting you?** Crashplan provides one of the best data recovery option for our entire fleet of mac and windows devices in our organization. ### 2. CrashPlan - A Enterprise solution available to the masses **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Owber, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about CrashPlan SMB?** easy to use, deploy and recover files from a c entralized admin panel is huge **What do you dislike about CrashPlan SMB?** User management could be better. Otherwise a solid solution **What problems is CrashPlan SMB solving and how is that benefiting you?** Monitored cloud backup ### 3. Trusted endpoint backup **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | General Manager/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CrashPlan SMB?** CrashPlan makes it easy to deploy and backup. **What do you dislike about CrashPlan SMB?** Toubleshooting backuo issues can be hard. Logs are not always conclusive of an issue. **What problems is CrashPlan SMB solving and how is that benefiting you?** Backing up and managing multiple systems remotely. ### 4. Easy to use and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo A. | Managing Director, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about CrashPlan SMB?** Their console is user-friendly and straightforward, making navigation simple. Compared to all our other cloud vendors, their cloud backup solution is by far the most cost-effective we’ve used. **What do you dislike about CrashPlan SMB?** Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. **What problems is CrashPlan SMB solving and how is that benefiting you?** Backup solution. Once installed, you don't need to worry about it. ### 5. CrashPlan is the gold standard for cloud backup **Rating:** 5.0/5.0 stars **Reviewed by:** Adrien B. | Mac Systems Administrator II, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about CrashPlan SMB?** CrashPlan is the gold standard for cloud backup. It can be deployed silently to all my endpoints, is very easy to use (both the app and the web admin console). Their support is great at identifying problems, patterns and resolve issues quickly. **What do you dislike about CrashPlan SMB?** The documentation hub can be centralized and cleaned up, making items even easier to find and better organized. Not a barrier at all; you can find the info if you know what you're looking for, this is just a nod to an efficiency opportunity. **What problems is CrashPlan SMB solving and how is that benefiting you?** When I was hired at this organization everyone managed their own time machine local backups with their own hardware. The external hard drives would eventually fail, or users wouldn't plug them in and complete timely backups. Crashplan solves both concerns. Timely backups that are automatic without any additional overhead or cost of hardware. ### 6. Excellent backup service for higher ed **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about CrashPlan SMB?** The ease of use, from installation, to backup, to restore, to administration of the entire environment. **What do you dislike about CrashPlan SMB?** I'd like to see more customizable backup reports from the administrative console. **What problems is CrashPlan SMB solving and how is that benefiting you?** Our users data has been recovered on multiple occasions. The ability for the user to restore their own data without contacting support is perfect. ### 7. Great product for individual PC backups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CrashPlan SMB?** It's easy to use and easy to setup and a breeze to manage. **What do you dislike about CrashPlan SMB?** It doesn't have the features of more robus backup tools. **What problems is CrashPlan SMB solving and how is that benefiting you?** PC backup for machines that were not protected through other software solutions. ### 8. A Flexible and Reliable Data Backup Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tal T. | Design, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about CrashPlan SMB?** One of the standout features of CrashPlan by Code42 is its simplicity. From the installation process to regular updates, everything is straightforward and user-friendly. We particularly appreciate the flexibility it offers with multiple backup sets and different intervals. This allows us to customize our backup strategy based on the importance of our data, ensuring critical files are backed up frequently while optimizing storage usage. CrashPlan's simplicity and flexibility make it a top choice for our data backup needs. **What do you dislike about CrashPlan SMB?** While CrashPlan excels in efficiently recovering files, one area that could be improved is the actual download speed during the recovery process. When dealing with large files or in urgent recovery situations, faster download speeds would be beneficial. Additionally, CrashPlan's limited support for older Windows versions may pose compatibility challenges for users with outdated hardware or operating systems. Lastly, the administration dashboard, while functional, could benefit from a design refresh to enhance the user interface and make it more visually appealing. **What problems is CrashPlan SMB solving and how is that benefiting you?** CrashPlan effectively solves the problem of data loss and provides peace of mind for users. By utilizing CrashPlan's backup capabilities, we can securely store our important files and folders on remote servers or other storage devices. This protects us against potential data loss due to hardware failures, accidental deletions, or other unforeseen events. The ability to create multiple backup sets with different intervals ensures that our critical data is backed up regularly while allowing us to allocate resources efficiently. CrashPlan's reliable and efficient backup solution benefits us by minimizing the risk of data loss and facilitating quick recovery when needed. ### 9. CrashPlan End User Backup **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin T. | Director, Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about CrashPlan SMB?** The non obsrusive way that it works in the background. **What do you dislike about CrashPlan SMB?** The way retention is configured. Retention is sometimes confusing to configure. **Recommendations to others considering CrashPlan SMB:** Good endpoints backup that never fails. **What problems is CrashPlan SMB solving and how is that benefiting you?** Ease of backup of my endpoint data onsite and offsite. ## CrashPlan SMB Discussions - [Is CrashPlan free?](https://www.g2.com/discussions/is-crashplan-free) - 1 comment - [View CrashPlan SMB pricing details and edition comparison](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722489&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+05%3A14%3A58+-0500&secure%5Bsession_id%5D=617ca42c-925f-43c8-a610-e30aa70d9e14&secure%5Btoken%5D=8b1ca69a68da860f4bdb0e45b7afd4d76cde16bea196bd5976b334d06de86b0f&format=llm_user) ## CrashPlan SMB Features **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning **Compatibility ** - File Formats **Functionality** - On Premises Recovery - Recovery Automation **Functionality ** - Incremental Backup - Online Restore **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Local Backup - Storage Formats **Management** - Backup - Storage - File Scan **Management** - Local Management - Infrastructure Compatibility - Solution Integration - Real-Time Analytics **Performance** - Multiple Backup Versions - Unlimited Backup - Deduplication - Lag Free Operation **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - Security Standards - Encrypted Storage **Security ** - Encryption - Data Protection **Agentic AI - Disaster Recovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - PC Backup** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - File Recovery** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top CrashPlan SMB Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (680 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,929 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (420 reviews)