--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1283 scale: '5' date_modified: '2026-07-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. Hiver worked for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Hiver in Gmail?** Hiver helped with organization and delegation of department emails **What do you dislike about Hiver in Gmail?** It only works in stacked emails. You have to change your mailbox. **What problems is Hiver in Gmail solving and how is that benefiting you?** Reporting and speed to respond ### 2. Hiver **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Direct contact person for our Customer Services support has been wonderful. Tool to reach to the Hiver Chat Support to help set up and fix our automations. Automation set up, and functionality. **What do you dislike about Hiver in Gmail?** Inability to add our own designated folders. **What problems is Hiver in Gmail solving and how is that benefiting you?** Setting up Emails in our own folders; automations. ### 3. Keep yourself and your team on top of incoming emails with Hiver **Rating:** 4.5/5.0 stars **Reviewed by:** Emily H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Hiver in Gmail?** I love the ability to tag emails and route them accordingly. I also like that multiple team members can access different inboxes so that we can work together rather than just having one person manage each inbox. I also love the email templates and this actually took away my need to pay for superhuman subscription. It's also helpful that I didn't have to teach any team members how to use it because it's so easy and intuitive. **What do you dislike about Hiver in Gmail?** I don't really have any downsides - it's only helped my efficiency and ability to stay on top of emails. **What problems is Hiver in Gmail solving and how is that benefiting you?** Many different types of support emails come through our general inbox, as well as other designated inboxes. They need to land in the right team members inbox and Hiver allows us to collaboritvely do this. I personally use Hiver's email templates every day when answering similar types of questions in my role as a help desk person. We also use it for data collection to understand the volume of types of support that come through. ### 4. Hiver:more than a tool, a key to be successfully organized **Rating:** 5.0/5.0 stars **Reviewed by:** Arantxa L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** The most helpful tool for me is that I can classify my emails as pending or closed cases, this helps me to differentiate what emails are waiting to be completed without confusion. I also like that I get reminders of emails I have yet to respond and it indicates how many days have passed since I received that mail. This helps me to give proper follow-ups to my emails. **What do you dislike about Hiver in Gmail?** If I get mentions or are tagged in the Hiver comments I get a notification, but sometimes I get many notifications and a relevant one gets buried with new notifications. Currently, there are 2 tabs: Priority and All, I believe it would be good to have a search bar that allows me to filter keywords that help me find a specific notification without having to scroll down searching. **What problems is Hiver in Gmail solving and how is that benefiting you?** I have a shared email account with my work team and we receive lots of emails every day. Hiver allows us to sort through them and assign different emails to different teammates, according to our duties. Hivers allow us to be efficient, have great internal communication, be organized, answer quickly to time-sensitive matters and visualize our workload emails. ### 5. Helpful and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The organazation features are easy to use! Hiver was a smooth transiation for me to use and a greta way for a team to share emails. **What do you dislike about Hiver in Gmail?** I haven't had a major downside yet, especially when customer service is so helpful! **What problems is Hiver in Gmail solving and how is that benefiting you?** Easy for the team to use! **Official Response from Moinak Ray:** > Thank you for your positive feedback! Glad to hear that you find Hiver user-friendly and helpful for organizing team emails. Our team is dedicated to providing excellent customer service, so we are glad to hear that you have had a positive experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We are here to help! ### 6. Absolute game changer for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Patience S. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Hiver in Gmail?** The integration of Hiver into Gmail is hands-down the best feature. When searching for a shared inbox I did not want something that would require having yet another tab open. I needed something that would work with the system that my team was already using. **What do you dislike about Hiver in Gmail?** I dislike that you aren't able to assign more than one person to an email. There are some items we have that are being addressed by multiple people and I would like the emails to show up in both of their assigned tabs. This is still the biggest downside I have experienced. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps to solve the issue of missed emails - it is very easy for an email to get lost if it is sent to a single team member, but when everyone has access to the emails it holds us all accountable. It also cuts down on the forwarding (then forgetting) of emails. The collaboration aspect is also very beneficial - I like being able to make comments on the emails and chat with my teammates without having to leave the email. **Official Response from Anu V:** > Patience, thanks for the love :) We're thrilled to hear that you're able to stay on top of your emails and collaborate seamlessly with your team using Hiver. It's funny you should mention how Hiver solves the case of the missing email, which was exactly what we called one of our marketing campaigns earlier this year. Click on "See how Hiver improved" to check out our YouTube video, I'm sure you'll love and relate to it. Your feedback about having more than one user assigned to an email is definitely an interesting ask. I'll reach out to you soon to discuss this in further detail with you. Anu | Hiver Customer Success ### 7. Probably the best Gmail Extension I've ever used.. **Rating:** 4.5/5.0 stars **Reviewed by:** π—£π—²π˜π—²π—Ώ . | Sales & Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Hiver in Gmail?** Hiver is a life saver. We've been using Hiver for a couple of years now and only have positive things to say of our experience with the tool. When we got on board with Hiver we were having extreme issues internally with email sharing and collaboration particularly on our shared email address such as info@ and sales@. We found that these emails were being sent to a load of different people and resulting in a load of CC'ing on responses and a load of emails getting lost and more than one person replying to the same email.. We tried a few tools we found before settling on Hiver and were amazed at how easily it solved our email sharing issues. Now, we can have shared inboxes that all of my staff can see where emails can be assigned to particular people and there'e even notification if someone else tries to reply to the same email you are looking at. Hiver works like a dream for us and means that all of our emails are kept on top of and each employees work can be measured down to a t! **What do you dislike about Hiver in Gmail?** As with most gmail extensions, I have experienced some conflicts with a couple of extensions I use when they're all enabled at the same time/ **What problems is Hiver in Gmail solving and how is that benefiting you?** No more CC'ing! No more conflicts / multiple people replying at the same time Easy labelling means we can see at a glance the status of meals and who dealt with it ### 8. Hiver enables us to scale up while still delivering excellent service to our customers **Rating:** 3.5/5.0 stars **Reviewed by:** Mario V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** The shared inbox is where incoming mail is triaged and assigned. Much of this can be done automatically, which saves us a lot of work. I like how we can keep track of the amount of tasks assigned to each team member, and the status of open requests. We use the tagging function a lot, and also make use of the templates for frequently asked questions. I like the knowledge base feature too. **What do you dislike about Hiver in Gmail?** Previously at Zoho, we were able to tag team members. This tagging is now only available to members who are signed up to Hiver (the customer service team), not the whole organisation. **What problems is Hiver in Gmail solving and how is that benefiting you?** We are able to reply to customer queries with the team. All incoming emails are delegated to a team member. We assign priorities and monitor the progress. Much of the delegating and tagging can be done automatically, which saves a lot of time. It took us not a lot of time to get used to Hiver as a team. ### 9. Transform your internal communication and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** After implementing Hiver in my organization, it has completely transformed our internal communications for various purposes. It is so effortless that you implement it once with just a few clicks and a lot of things are automated. It also provides various customer support channel options. With such an easy to integrate product, you can automate a huge number mundane work communications and email sharing, which actually saves your time and efforts and eliminates communication lag in the team. Things are so easy and smooth that after implementation, you end up using these systems daily even without realizing that you are using it. **What do you dislike about Hiver in Gmail?** Not much to dislike, except the live chat icon for our websites is not customizable and it can not be positioned on the page to match our designs so it impeds user experience a little bit. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver automates a lot of things around email communications. The best part is, it does not require separate learning. It sits right in the inbox, which minimizes learing curve and since it does not require separate installations for users, it removes any admin efforts altogether, once the implementation is completed. It helps in easier email sharing, saves precious data storage space by eliminating the need to forward emails to multiple team members even when it has attachments. The customer support channel are also a breeze to utilize and having live chat on our website with minimum efforts is a big plus for any small or medium sized business. ### 10. Hiver has been in use for couple months in our company and so far we are satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Anna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Tags and filtering has been the most used and valuable for us. With Hiver we can manage small businesses emails and break down offers and other messages so that they can be more easily handled by several people. Very easy to use and it took just couple days to get used to Hiver. We use it daily and all the time. It makes the email messaging quick and more systematic. Customer support answers also well to our questions. **What do you dislike about Hiver in Gmail?** Sometimes the ''Private link for members of the shared mailbox'' links won't work and another issue we have had is that when when replying to a thread where the most recent message was sent by me, Hiver automatically selects me as the recipient. If this is not corrected, the message will not reach the right person. **What problems is Hiver in Gmail solving and how is that benefiting you?** With Hiver, customer emails don't get lost in the mail and our people can easily manage contacts and leave comments to help the next processor move on. This helps us to keep response times short. In addition, for example, requests for quotations are easy to process using tags, and if a customer has not responded to a request for quotation, we can send a new enquiry later, either through automation or ourselves. This allows us to better deliver final orders. **Official Response from Akshay Adheesh:** > Hey Anna, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is helping you manage customer emails effectively and improve response times. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 11. Very useful for teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Hiver in Gmail?** Being able to share and assign emails to and with individuals **What do you dislike about Hiver in Gmail?** If not properly distributed you can receive a lot of unnecessary emails **What problems is Hiver in Gmail solving and how is that benefiting you?** Connecting all staff on a shared inbox is invaluable ### 12. It has been a great time saver and organizer to have all of your emails in one place. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The automation and ability to track email responses. **What do you dislike about Hiver in Gmail?** The difficulty in adding the HubSpot integration with Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is simplifying the management of our customer service emails while allowing us to quickly organize ourselves and providing more timely assistance to our customers. **Official Response from Moinak Ray:** > We're happy to hear that Hiver has been a great time saver and organizer for you! We appreciate your feedback on the automation and tracking features. We understand your concerns about the difficulty in adding the HubSpot integration and we apologize for any inconvenience caused. Our team is constantly working on improving our integrations to provide a seamless experience for our users. If you need any assistance with the HubSpot integration or have any other questions, please feel free to reach out to our support team at support@hiverhq.com. We're here to help and ensure you have a smooth experience with Hiver. Thank you for choosing Hiver to simplify your email management and provide timely assistance to your customers! ### 13. Hiver's solution Fosters a collaborative and streamliend experience **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor G. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Level of visibility and organization the solution brings to our team members **What do you dislike about Hiver in Gmail?** inability to deliver the level of tag reporting we need to showcase our team's work **What problems is Hiver in Gmail solving and how is that benefiting you?** user and client management, streamlining product ticketing through jira integration, and communication via slack integration **Official Response from Moinak Ray:** > Thank you for sharing your feedback! We're happy to hear that you appreciate the visibility and organization Hiver brings to your team. We understand the importance of detailed reporting and will work on enhancing our tag reporting feature to better showcase your team's work. It's great to know that Hiver is helping you with user and client management, streamlining ticketing through Jira integration, and improving communication via Slack integration. We're committed to continuously improving our platform to meet your needs. If you have any further suggestions or feedback, please feel free to reach out at support@hiverhq.com. We're here to help! ### 14. Hiver is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver is very simple to introduce and use. It also has many other tools which give us the possibility to customize our mailbox. **What do you dislike about Hiver in Gmail?** Sometimes the support takes some time to investigate the reported case **What problems is Hiver in Gmail solving and how is that benefiting you?** The one mailbox is used by multiple people ### 15. Easy and efficient! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The ability to set up a shared inbox for different users to access. **What do you dislike about Hiver in Gmail?** It can be a bit difficult to understand if someone has been added to an inbox or not. **What problems is Hiver in Gmail solving and how is that benefiting you?** Having a shared inbox that emails can be directed to. **Official Response from Moinak Ray:** > Thank you for sharing your feedback! We're happy to hear that you find Hiver easy and efficient to use, especially the shared inbox feature. We understand your concern about knowing if someone has been added to an inbox and will definitely look into ways to improve this for a better user experience. If you have any more suggestions or need assistance, please feel free to reach out to us at support@hiverhq.com. We're here to help! ### 16. Experience with Hiver **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Getting the links for a specific email. Sharing a specific email is never easier. Nice collaboration for a team. **What do you dislike about Hiver in Gmail?** Having to log out and log back in when opening a hiverr link from somewhere. **What problems is Hiver in Gmail solving and how is that benefiting you?** Collaboration with the team, clarity and transparency, ### 17. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Louis a. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver helps us save a TON of time managing and mowing through thousands of emails, as a small team. **What do you dislike about Hiver in Gmail?** None comes to mind, it's been great for us so far the past couple of years! **What problems is Hiver in Gmail solving and how is that benefiting you?** Turnaround Time, Resource Maximization, **Official Response from Moinak Ray:** > We're glad to hear that Hiver has been a great solution for your team. If you ever have any feedback or suggestions for improvement, please feel free to reach out to us at support@hiverhq.com. ### 18. Improves Organization and Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Allows input from collaborators without needing to use another communication app. **What do you dislike about Hiver in Gmail?** Not compatible with smartphones which makes it difficult to see communication on the go **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is solving the issue of compartmentalizing different tasks and responsibilities among many collaborators. **Official Response from Moinak Ray:** > Thank you for sharing your feedback! We're happy to hear that Hiver has improved organization and communication for you and your team. We understand the importance of being able to access communication on the go, and we're continuously working on making Hiver compatible with smartphones for added convenience. Your input is valuable to us, and we appreciate your insights on how Hiver is benefiting you by streamlining tasks and responsibilities among collaborators. If you have any further suggestions or need assistance, please feel free to reach out us at support@hiverhq.com. We're here to help! ### 19. Reliable and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Easy to use and very reliable. A positive experience. **What do you dislike about Hiver in Gmail?** I haven't found a downside. It makes multiple inboxes easy to maintain. **What problems is Hiver in Gmail solving and how is that benefiting you?** Makes it easy to share inboxes and manage multiple inboxes from multiple locations. ### 20. Very clear, and useful. Will let you save a lot of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The most helpful thing is the progress tracker **What do you dislike about Hiver in Gmail?** I dont like the joined mail necessary to improve the tracking performance **What problems is Hiver in Gmail solving and how is that benefiting you?** Is helping me in keeping track of all the mail conversation I have opened ### 21. Efficient way to manage shared inboxes and workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Ability to set up workflows and allocate emails to team members using a shared inbox **What do you dislike about Hiver in Gmail?** Sometimes find the tagging doesn't always work in terms of getting allocated to a person **What problems is Hiver in Gmail solving and how is that benefiting you?** Shared inbox **Official Response from Moinak Ray:** > It's great to hear that Hiver is helping you with managing shared inboxes. We appreciate your feedback and will continue to work on enhancing our features. ### 22. Hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Yes, it's easy to understand and very helpful because it simplifies the way I manage emails and collaborate with my team. The interface is user-friendly, which makes it quick to learn and start using. **What do you dislike about Hiver in Gmail?** Sometimes its not easy to get infromation back after reporting an issue. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps in organizing work and grouping emails, making it easier to find them later. This improves efficiency and streamlines communication within teams. ### 23. Helpful in some ways with a learning curve **Rating:** 2.5/5.0 stars **Reviewed by:** Leif N. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Hiver in Gmail?** Helps the team manage triage for a shared inbox **What do you dislike about Hiver in Gmail?** People report missing emails or not having insight into their workflow **What problems is Hiver in Gmail solving and how is that benefiting you?** Email management ### 24. Unnecessary **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It was easy for others on team to access customer service inboxes. **What do you dislike about Hiver in Gmail?** It was clunky. Had to use the nested view, which I hated. Became totally unnecessary. Could easily and cheaply access the customer service inboxes by creating aliases, instead of paying hundreds of dollars for the same service. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver created problems - it was an unnecessary system and an added layer ### 25. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Ease of integration , Ease of Use, Customer Support **What do you dislike about Hiver in Gmail?** Number of errors are high , Can be reduced **What problems is Hiver in Gmail solving and how is that benefiting you?** Helps to segregate mails ### 26. Excellent Software for communication **Rating:** 4.0/5.0 stars **Reviewed by:** Karris D. | billing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** good tool for coworkers to communitcate. **What do you dislike about Hiver in Gmail?** I like everything about HIver. I don't have any complaints. **What problems is Hiver in Gmail solving and how is that benefiting you?** staying in communication for client correspondance ### 27. Easy and accesible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Hiver in Gmail?** It is so easy to use and works well when I have to tag members of my team. **What do you dislike about Hiver in Gmail?** It takes time to sync so that Hiver has to be refreshed before it actually starts working. **What problems is Hiver in Gmail solving and how is that benefiting you?** To keep track of work and connecting with my team members to stay on top of tasks. ### 28. Helps with team collaboration and helps keep emails organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** I really like that I can see who has been emailing with the client and what has been talked about so that I can be in the loop to help the customer feel heard and like they are being taken care of. **What do you dislike about Hiver in Gmail?** All great things from me! Keeps everything in a centralized place to stay on top on incoming emails and comminication. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is solving the internal communication relating to clients and their requests and needs. It is nice to be able to see all emails in the shared folder to help the team out when they may have multiple emails to get to, I can reach out and say that I am taking this email and can help alleviate the stress of email buildup. ### 29. Effective Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Easy to utilize for categorizing emails and producing email templates **What do you dislike about Hiver in Gmail?** Sometimes the system automzticlly log my account off. **What problems is Hiver in Gmail solving and how is that benefiting you?** Management emails **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! We're happy to hear that you find it easy to use for categorizing emails and creating templates. We apologize for the inconvenience of being automatically logged off at times. Our team is continuously working to improve system stability, and we appreciate your feedback. If you encounter this issue again, please reach out to our support team at support@hiverhq.com, so we can investigate further and ensure a smoother experience for you. If you have any more feedback or questions, feel free to let us know. Thank you for choosing Hiver! ### 30. Help me increase my productivity, substantially. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** The tagging and comments within the emails. **What do you dislike about Hiver in Gmail?** Sometimes it gets very buggy, especially when searching and adding labels. **What problems is Hiver in Gmail solving and how is that benefiting you?** Query assignment. **Official Response from Akshay Adheesh:** > Hey, I'm Akshay, the Support Manager at Hiver. Your positive feedback is invaluable, and we're thrilled to hear that you find the tagging and comments feature helpful for increasing productivity. However, we're also attentive to any challenges you may have encountered. If you encounter any persisting issues, please feel free to contact our 24/7 Hiver support team at support@hiverhq.com. We're dedicated to providing timely assistance and resolving any concerns you may have. Best regards, Akshay Adheesh Hiver Support ### 31. Hiver Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Hiver in Gmail?** You can automate almost all functions that you want. **What do you dislike about Hiver in Gmail?** It's somehow complicated if you don't have someone knowledgeable guiding you. **What problems is Hiver in Gmail solving and how is that benefiting you?** Email compilations, spam emails, tons and tons of email not sorted properly. ### 32. Hiver is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Lee H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Hiver in Gmail?** I like that Hiver keeps everything organised for us in regards to communication across different deprtments. It is the sole reason that things do not fall through the cracks, and it enables our teams to provide our customers with the very best customer service experience. **What do you dislike about Hiver in Gmail?** Hiver can be a bit glitchy. Sometimes it seemingly decides just not to work. Recently, we were without it for a couple of days, and this is quite problematic for us as we do rely on it in our every day operations. **What problems is Hiver in Gmail solving and how is that benefiting you?** It collects all common mail in one place, so that if there are key team members missing across departments, other deperatments can pick up the slack and get questions answered. **Official Response from Akshay Adheesh:** > Hey Lee, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is solving the problem of keeping communication organized across different departments. However, we are equally concerned about the challenges you've encountered. We apologize for any inconvenience caused by it. If the issue persists, we would greatly appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to email our 24/7 Hiver support team at support@hiverhq.com, so that we can better understand your specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 33. Hiver Inbox Management tool review **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** Hiver help our accounts payable team manage their inbox in an organize manner. Our AP team receives hundreds of emails per day, and Hiver help us delegate and assign emails to our AP organization. As a manager, their analytics feature helps me monitor the work and gives me good insight on responsibilites. **What do you dislike about Hiver in Gmail?** We experience minor glitches and bugs such as emails that shows up as 'unassigned' even though the inbox was clear. Their customer support team was able to resolve it after raising the issue. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is solving our problems for our accounting team of inbox organization. The fact that hiver integrates directly with gmail really help made the user adoption, user experience a seemless experience. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! We're thrilled to hear that our tool has been instrumental in helping your accounts payable team manage their inbox efficiently. We appreciate your feedback on the glitches you encountered, and we're glad our customer support team was able to assist you promptly. Your insights on the benefits of Hiver for your team's organization and integration with Gmail are valuable to us. We'll continue to work on improving our platform to provide a seamless experience for you and your team. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing Hiver! ### 34. Hiver has completey changed our day to day operations at work **Rating:** 5.0/5.0 stars **Reviewed by:** Lilly K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Hiver has seriously rocked our work world! Before this game-changer came along, our daily grind was a tangled mess of scattered emails and missed messages. But now, thanks to Hiver seamlessly sliding into our Gmail, our team is on a whole new level of awesome collaboration. Implementation is easy with a support rep. Inegration can be easy or very tedious depending on the company and expectations of communication. We use it daily and have connected it to our phones. I am happy that Gmail and Hiver work together because having it on one system makes it so much easier instea of having multiple softwares to go to. Shared inboxes make sure we're all in the loop, assigning emails is a breeze, and tackling client inquiries is like a walk in the park. The shared notes and tags keep our projects on point, cutting down on the crazy back-and-forth. Oh and the customer support is 24/7, not 24/5 like some other software companies. Bottom line: Hiver has turned our work chaos into a well-oiled machine. If you want to up your team's game, Hiver's where it's at! **What do you dislike about Hiver in Gmail?** I have only positive things to say about hiver! **What problems is Hiver in Gmail solving and how is that benefiting you?** The business used outlook desktop and forms from the website would be emailed to one person in the office for sales, tech, warranty. There was not a team of representatives that would see the emails and assign themselves to them. Now Hiver has completely changed the process for us and we are able to all communicate to customers and be able to see them on one platform while being able to access our inbox at the same time. ### 35. Very helpful tool with some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca M. | Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** I love the ease of working within Hiver and having a shared inbox with my colleagues. It makes it so easy for us to grab e-mails for each other when someone is out. The search feature is powerful, so we can find customer emails quickly by sharing an inbox. Finally, the template feature is incredible. I love that I can have private templates that only I use but that we also have shared templates for e-mails we send often. Being able to have a CSM-like program operating within Gmail is fantastic. **What do you dislike about Hiver in Gmail?** The SLA markers are finicky, and we've had a lot of trouble getting them to report correctly. When we first set up our shared inbox, we had challenges with e-mails filtering into the wrong sections, which was frustrating. We've been able to troubleshoot a lot of these, but it took a bit longer to get up and going. **What problems is Hiver in Gmail solving and how is that benefiting you?** We were looking for a solution to create a shared inbox within our Gmail accounts, and Hiver has done an excellent job of making it possible. As a small team, we didn't want to use a separate program to track our work, and Hiver has made managing our customer communications seamless. ### 36. Email organization made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Eric T. | Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Hiver in Gmail?** Hiver makes teamwork work! It's really easy to communicate with my team, one might think that with so many people and so many emails, one might have a hard time finding old emails, but with the filter and search functions it's too easy especially love it for new team members they get the hang of it instantly and learn to use it every day **What do you dislike about Hiver in Gmail?** Nothing I dislike outright, just a suggestion for a new feature, read receipts, I'd love it if Hiver had a way to know who read my email and when, there are some extensions that already do this, but since the mailbox is shared, whenever my teammates open the email it doesn't differentiate and shows it as read, so if Hiver had this feature it would help a lot, to know what teammate is reading our email and when, but mostly when our customer is reading my email, to know if they are aware of the email sent or if they're too busy to even look at it. **What problems is Hiver in Gmail solving and how is that benefiting you?** Team communication, time saver, instead of having 8 different emails for our customers to contact, we just have the shared mailbox and assign emails to the team as it seems fit for every occasion ### 37. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Hiver in Gmail?** Hiver lets us organize our shared mailboxes and distribute workload evenly. It's easy to set up and to use. It also let's us monitor our KPI and help us improve on service to our customers. It allows us to see the last conversation first on an email, which saves time when we don't have to scroll down through the entire thread. We can manage different shared folders and set up rules for each one. The tags and notes, help us also communicate with our team and let them know if something is pending and why. Provides better visibility. Support team is amazing. They will reply almost instantly and schedule meetings for more complicated matters within minutes. They are always ready to help. They also consider customer's input when adding new features. We use hiver every day, it was a very easy to integrate with our current platforms, and although the first few days the use of any new platform can be a bit challenging, within days our team had already adapted to its features. **What do you dislike about Hiver in Gmail?** Does not have different working schedules within a work group. Makes it difficult to accurately keep KPI on their reply time. **What problems is Hiver in Gmail solving and how is that benefiting you?** Although it does not let us set up individual work schedules for each member of our team, it does allow us to create filters that help that everything is covered, and emails are not left unanswered. **Official Response from Ashmit Chakravarty:** > Hello, We are happy to learn that Hiver is solving multiple aspects for you and your team. To get better clarity on the Analytics data, please reach out to our lovely folks at support@hiverhq.com. Ashmit | Marketing, Hiver ### 38. Making Work More Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Hiver is a fantastic tool for efficiently managing shared inboxes. One of the things I like best about Hiver is its seamless integration with Gmail, which makes it incredibly easy to use for teams already familiar with the Gmail interface. It streamlines collaboration by allowing team members to work directly within their email client, assigning emails, sharing notes and collaborating on responses without having to switch between platforms or applications. Plus, its intuitive interface and robust feature set make it a valuable asset for improving team productivity and communication. **What do you dislike about Hiver in Gmail?** While Hiver is a powerful tool for managing shared inboxes, there are a few areas where it could improve. One potential drawback is its pricing structure, which may be prohibitive for smaller teams or businesses on a tight budget. Additionally, while Hiver integrates seamlessly with Gmail, its compatibility with other email platforms is limited, which may be a limitation for teams using different email clients **What problems is Hiver in Gmail solving and how is that benefiting you?** Shared inboxes get a lot of emails, which can be overwhelming and inefficient. Hiver helps teams manage emails by assigning them to specific members, tracking their status, and working together on responses. This reduces the burden on individual team members and ensures emails are addressed in a timely manner. ### 39. Hiver is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about Hiver in Gmail?** It was easy to implement. We got our entire organization up to speed and using Hiver in hours. Also, it works for Gmail which is required for our team. **What do you dislike about Hiver in Gmail?** Still very new, nothing so far. Support has been excellent. **What problems is Hiver in Gmail solving and how is that benefiting you?** We are using it to handle our support requests. It easy to assign to team members. ### 40. Great System for managing team inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** The ease of use! Working on a team of 7, it's great to have automatic assignment in place along with easy labels/statuses so that everyone knows where each request or message is in the experience. **What do you dislike about Hiver in Gmail?** Not a lot of value I can bring from my personal inbox now, given that everything addressed to me will flow to the group inbox. But that's a fair trade off if the priority is to organize team management and ease of use for one address/one team. **What problems is Hiver in Gmail solving and how is that benefiting you?** Used to operate out of a google groups inbox. Very clunky, and unclear where messages where in the cycle (who had responded? Was the issue resolved? etc.) ### 41. Reduction of applicant response time reduction SLA **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** As a recruitment team, it helps us: 1. Have a central view of all candidate communication coming our way. 2. Use allocation roles to allocate the emails to right recruiters 3. In case a wrong recruiter is assigned, it's super easy to re-allocate the communication to the right recruiter. 4. Even if an email communication has not come to the primary email, it's super easy to put it on hiver (make it a central email for the team) and hence allocate to the right candidate. **What do you dislike about Hiver in Gmail?** Nothing as such that I dislike as yet, so far so good. **What problems is Hiver in Gmail solving and how is that benefiting you?** Shared in the earlier question on page 1 ### 42. Hiver the Lifesaver **Rating:** 4.0/5.0 stars **Reviewed by:** Aunica S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** I love that Hiver gives us the ability to share inboxes and templates between team members. It makes reaching out to our customers seamless and effective. If we ever run into an issue, which is rare, their customer service is easy to reach and very helpful. **What do you dislike about Hiver in Gmail?** The only thing i run into with hiver occasionally is it'll lag a little bit when loading, but that doesn't happen very often. **What problems is Hiver in Gmail solving and how is that benefiting you?** We all work remotely and have team members all over. It's great to have one system where we can easily share inboxes and keep on top of customer communication. Hiver helps us never miss an email! **Official Response from Akshay Adheesh:** > Hey Aunica, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been effective in helping your remote team stay on top of customer communication. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 43. Organization MUST **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona B. | customer success manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Hiver helps me keep track of all my communication and categorize my emails to understand whats what. Hiver also allows my team to measure our customer satisfaction scores, so we know where to make improvements in our product. **What do you dislike about Hiver in Gmail?** When looking up an email, it searches through everyones inbox automatically rather than just my own. I wish the default was to solely look through my inbox unless filtered otherwise. **What problems is Hiver in Gmail solving and how is that benefiting you?** I'm able to see into my whole teams inbox, which helps keep track of communication with customers. This is especially helpful when a teammate is out sick. Hiver allows our team to categorize our emails, so we can more easily search through email history and quickly understand communication topics. Lastly, our customers have the option to leave a satisfaction score, so our team can understand how successful we are in our responses. ### 44. Hiver rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It has significantly streamlined our email management. **What do you dislike about Hiver in Gmail?** None for now, as Hiver has been quite useful. **What problems is Hiver in Gmail solving and how is that benefiting you?** It solves the problem of managing shared inboxes, like support by allowing us to assign emails to specific team members. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! We're glad to hear that it has been quite useful for your team. ### 45. Does what I need it to do **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It's easy to use and implement. No additional software required. Integrates well with Google. **What do you dislike about Hiver in Gmail?** Because it integrates with Google, we've had a few instances of missing client emails if Google signs us out. **What problems is Hiver in Gmail solving and how is that benefiting you?** Streamlining client communication **Official Response from Moinak Ray:** > Thank you for sharing your feedback! We're happy to hear that you find Hiver easy to use and implement, and that it integrates well with Google. We understand the concern about missing client emails when signed out of Google, and we apologize for any inconvenience this may have caused. Our team is constantly working on improving our platform to provide a seamless experience for our users. If you have any specific instances you'd like us to look into or if you need any assistance, please feel free to reach out to our support team at support@hiverhq.com. We appreciate your support in streamlining client communication with Hiver! ### 46. Hiver review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Hiver in Gmail?** Easy to assign emails to different people **What do you dislike about Hiver in Gmail?** Cant assign multiple emails to people at once **What problems is Hiver in Gmail solving and how is that benefiting you?** Helping to manage a shared inbox ### 47. Hiver has made managing a shared inbox so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Rosey S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** As the leader of my department, I have full insight into how my team is answering emails sent to a shared inbox. The functionality of Hiver makes my life so much easier and I can see how they are responding, when they are responding and if they require clarification, they can tag me in a comment and I can help them out in a sinch! I also love the templates and the SLC - saves my team time and ensures we are responding to all emails in a timely fashion. Hiver has caught on in our organization and I will never do without it! **What do you dislike about Hiver in Gmail?** If you get logged out of Hiver and you have messages pending, it doesn't flag it for you. So you have to make sure you're always logged in. **What problems is Hiver in Gmail solving and how is that benefiting you?** managing a shared inbox **Official Response from Akshay Adheesh:** > Hey Rosey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has made managing your shared inbox so much easier. However, we are equally concerned about the challenges you've encountered. If the logout issue persists, we would greatly appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to email our 24/7 Hiver support team at support@hiverhq.com, so that we can better understand your specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 48. It's a great work-flow addition **Rating:** 4.5/5.0 stars **Reviewed by:** Jason T. | Purchasing Representative | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** I appreciate being able to assign business work and emails to mutliple colleagues. Because this works as intended I have not had to reach out in the last two years for customer support. I am currently use this tool to seperate work but also to view what others are working on. It is easy to find an email if left for a long time or catch up with what a group is working on. From the first time I installed it it integrated right into my google apps. **What do you dislike about Hiver in Gmail?** I really have not had a negative experience with it. It is simple, plug and play. - It just works as intended **What problems is Hiver in Gmail solving and how is that benefiting you?** It makes following up with our customers a breeze, find our seperate work folow and still keeps us all connected by using the drop-down lists. ### 49. Excellent For Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The ability to organize, tag and collaborate with team members. **What do you dislike about Hiver in Gmail?** Sometimes lags and the search doesn't always pull everything that I'm searching for. **What problems is Hiver in Gmail solving and how is that benefiting you?** Ability to share and collaborate across our entire team. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver. We understand the importance of seamless collaboration and are committed to addressing any performance issues to ensure a smooth experience for you and your team. ### 50. A user friendly and effective email management software which has all the features you need **Rating:** 5.0/5.0 stars **Reviewed by:** Beckii E. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Hiver in Gmail?** The software is easy to use and has plenty of features to help manage customer service and sales emails swiftly an effectively. It also helps to distribute the workload. **What do you dislike about Hiver in Gmail?** I would like to be able to see what each of my team members have assigned to them in total, without going into each individual inbox. I would also like the ability to assign emails to multiple people or sub-assign them. **What problems is Hiver in Gmail solving and how is that benefiting you?** The tag system is simple and effective for putting emails into folders and allocating emails is simple. We also use WhatsApp and LiveChat for instant responses. **Official Response from Ashmit Chakravarty:** > Hello Beckii, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. We will share your request internally with the Product team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+18%3A29%3A35+-0500&secure%5Bsession_id%5D=1b08d66f-d39b-42ec-ac05-1b49ce286259&secure%5Btoken%5D=1fe39efb72fa73923cc1e6118602fc3665a640652a9af3345d3fc106be1439af&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Hiver in Gmail Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,448 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)