--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1283 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. Very happy with hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Hiver is an essential part of my day to day. I like the ease of use, and the features that are included. We use this daily. The customer support team is always going above and beyond for my team. **What do you dislike about Hiver in Gmail?** I do not have any issues with Hiver. It is exactly what we need. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver solves the problem of me having to delegate emails within my team. The emails are equally distributed and I can easily account for any of my team members being out. The new integration with Netsuite is something that we are very excited about! ### 2. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Great way to manage and orgazine multiple clients allowing a clear database with helpful tools **What do you dislike about Hiver in Gmail?** I love hiver and do not have any complaints **What problems is Hiver in Gmail solving and how is that benefiting you?** it creates a workspace that is easy to naviagate **Official Response from Moinak Ray:** > Thank you for your positive feedback! We are thrilled to hear that Hiver has been a great tool for managing and organizing your clients effectively. We are glad to know that you find our platform easy to navigate. Thank you for choosing Hiver! ### 3. Hiver is a reliable platform. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** I appreciate how user friendly the platform is. **What do you dislike about Hiver in Gmail?** Sometimes the folders don't show when I know they are available so I have to refresh consistently for them to pop up. **What problems is Hiver in Gmail solving and how is that benefiting you?** Helps me communicate with customers easily ### 4. Great for teams **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth C. | Production Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Easy to reference an email to internal team members. Since it is an extension, it is easy to add to your workflow. **What do you dislike about Hiver in Gmail?** There are some features that are only available for a higher subscription, those should be basic. **What problems is Hiver in Gmail solving and how is that benefiting you?** Helps our team communicate about incoming emails and missed follow ups. The automations are helpful in reminding us about deadlines. ### 5. Great tool for organizing emails **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor A. | Assistant Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Very helpful for assigning out emails that come in to a group mailbox. It is also a great tool for tracking outstanding emails and statuses. **What do you dislike about Hiver in Gmail?** It occassionally runs slow for long email chains **What problems is Hiver in Gmail solving and how is that benefiting you?** We get a lot of emails into a shared inbox. Hiver allows us to assign those to individuals and track the status of each request ### 6. Hiver a great tool for a shared inbox **Rating:** 4.0/5.0 stars **Reviewed by:** Ben W. | head of payouts, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Hiver in Gmail?** Hiver is excellent at allocating the email work load to the correct person and response coming back being allocated back to the original person this makes managing our email account alot easier **What do you dislike about Hiver in Gmail?** The only down side is it takes emails slightly longer to come through **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver just makes it alot easier to manage the emails coming in **Official Response from Moinak Ray:** > Thank you for sharing your feedback on Hiver! We're happy to hear that you find our tool helpful in allocating email workload efficiently. We appreciate your input on the email delivery speed, and we'll certainly look into ways to improve this aspect for a better user experience. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team at support@hiverhq.com. We're here to assist you and ensure you have a seamless experience with Hiver. Thank you for choosing us! ### 7. Very good software I would recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** I like how simple and easy to use it is. **What do you dislike about Hiver in Gmail?** No downsides. I think this is very good and would highly recommend. **What problems is Hiver in Gmail solving and how is that benefiting you?** Makes it simple to organize emails. ### 8. The Hiver is really very user friendly, without any professional training we can access it **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul R. | senior fintech associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Hiver in Gmail?** we have best automaton and collaboration and auto assignment option. **What do you dislike about Hiver in Gmail?** There is nothing to give desilike to HIver as of now **What problems is Hiver in Gmail solving and how is that benefiting you?** its better way to of communication we reach out to our clients ### 9. Doesnt make it easy **Rating:** 2.5/5.0 stars **Reviewed by:** Darryl L. | Electronics Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** What I like about Hiver is that it allows me to view the sales emails as the company'sonly engineer. I can track returns and repairs. I can also see customized orders **What do you dislike about Hiver in Gmail?** It makes finding emails very difficult. Even just havving to click " My Sent" in browing sent emails. **What problems is Hiver in Gmail solving and how is that benefiting you?** Ease of communications in Sales orders **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver in tracking sales emails and orders. We apologize for the difficulty you've faced in finding emails. We're committed to enhancing our platform for a more seamless user experience. Your feedback is valuable, and we'll take it into consideration for future improvements. ### 10. Email read noteficaton **Rating:** 4.0/5.0 stars **Reviewed by:** Julie C. | Ski Snowboard Instructor, Civic & Social Organization, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I enjoy the detail that I can view if an email was opened and how many times. I love the notes feture to let my co-workers know where we are in the process. **What do you dislike about Hiver in Gmail?** I haven't found any yet. I would just like more fetures. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is verifing if my sent email has been opened. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! We're glad to hear that you find the email tracking and notes feature helpful. We're constantly working on adding more features to enhance your experience further. If you have any specific features in mind that you would like to see added, please feel free to share them with us. We're thrilled to hear that Hiver is helping you verify if your emails have been opened. If you have any questions or need assistance with anything else, please don't hesitate to reach out at support@hiverhq.com. We're here to help! ### 11. Hiver is very user friendly and a great tool to help organize. **Rating:** 4.5/5.0 stars **Reviewed by:** Miranda E. | Operations Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I love how easy it is to organize and share releavant emails with the right people. I use it every day, multiple times a day. **What do you dislike about Hiver in Gmail?** My only complaint is that it isn't possible to close out multiple emaisl at once. **What problems is Hiver in Gmail solving and how is that benefiting you?** Using a shared support inbox and allowing me, as operations, organzie emails for folks. ### 12. Does what it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Shirley V. | Finance manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I was looking for an easy, clear email inbox management tool, and Hiver is just that! Exactly what I needed, and haven't had any problems with it **What do you dislike about Hiver in Gmail?** The most basic packages are a little pricy. **What problems is Hiver in Gmail solving and how is that benefiting you?** Allows us to allocate emails to different users based on what they are working on. Ensures nothing gets missed ### 13. Easy in-Gmail ticket platform **Rating:** 4.0/5.0 stars **Reviewed by:** M M. | Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Hiver in Gmail?** Easy, to almost no setup hassle for Gmail/Google Workspace accounts **What do you dislike about Hiver in Gmail?** Could have extensive TAT computation policies, based on OU/function, etc. Advanced filters could be made available to facilitate a lot more easier journey when pulling up conversations/tickets based on TAT, labels, etc. **What problems is Hiver in Gmail solving and how is that benefiting you?** Keeping track of client tickets, auto responders, simple tracking of conversations within TAT/outside TAT. ### 14. Very useful and time-saving! **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo H. | Tech Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Hiver in Gmail?** I like how my inboxes get organized and tagged, and the email templates are pretty neat. **What do you dislike about Hiver in Gmail?** Not sure I see any particular feature that is lackluster or missing, but I guess that the admin panel could be a bit better **What problems is Hiver in Gmail solving and how is that benefiting you?** Mainly I use it for organizing inboxes by assignee and by tagging **Official Response from Moinak Ray:** > Thank you for sharing what you like best about Hiver! We're happy to hear that the organization and tagging features are helpful for you. We'll take note of your feedback about the admin panel for future enhancements. ### 15. Hiver is essential to our team **Rating:** 4.0/5.0 stars **Reviewed by:** Eric T. | Festival Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** It makes inbox management a breeze. Our team has a few shared inboxes and the need to collaborate is great. Hiver makes this easy, and we have found it indispensable even in less busy seasons. **What do you dislike about Hiver in Gmail?** The price increase has made it a bit hard for us to continue to use it, and we've started looking at other platforms that can perform similar functions. **What problems is Hiver in Gmail solving and how is that benefiting you?** Our team collectively contributes, monitors and responds from the same shared inboxes, and this allows a clear assignment system, notes, and tagging that allows this to function. **Official Response from Ashmit Chakravarty:** > Hello Eric, Thank you for the feedback. We are glad that Hiver's email management is continuing to be beneficial to you and your team. Please continue using Hiver, and we are always available at support@hiverhq.com if you or the team have any concerns. Ashmit | Marketing, Hiver ### 16. Easy to use and good customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Hiver in Gmail?** It is easy to use, and customer service is readily available and friendly. **What do you dislike about Hiver in Gmail?** Nothing that I dislike yet, but I do think there are some things that can be improved with time (i.e. when a user creates a folder for email templates, it cannot be deleted by the creator if not an admin, even when it was created for personal use and is not shared). **What problems is Hiver in Gmail solving and how is that benefiting you?** Makes it easy to organize and have access to what my colleagues are doing in case I need to take over an account, etc. **Official Response from Moinak Ray:** > Thank you for your positive feedback! We value your input on areas for improvement, such as the issue with deleting folders created for personal use. Our team is constantly working on enhancing our features to better meet our users' needs. If you have any more suggestions or encounter any issues, please feel free to reach out to us. We're here to assist you and ensure you have a seamless experience with Hiver. Thank you for choosing us! ### 17. Easy and fast for teams to manage shared mailboxes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** Easy to implement and great support whenever it was needed **What do you dislike about Hiver in Gmail?** Always reliable and no issues. No Complaints! **What problems is Hiver in Gmail solving and how is that benefiting you?** Fatsre and more efficient client communication. Makes using shared mailboxes simple and effortless. ### 18. Great product to track the progress **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav V. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Helps in getting regular updates and planning the action items **What do you dislike about Hiver in Gmail?** Sometime might make the inbox confusing but that fine with the productivity that it provided **What problems is Hiver in Gmail solving and how is that benefiting you?** Email management at ease **Official Response from Moinak Ray:** > Thank you for sharing your feedback! We're happy to hear that Hiver is helping you track progress and manage your emails more efficiently. We understand that managing a busy inbox can sometimes be overwhelming, and we appreciate your patience as we work to improve the user experience. If you have any specific suggestions on how we can make the interface less confusing, please feel free to share them with us at support@hiverhq.com. We're here to help streamline your email management process and ensure you have a seamless experience. ### 19. Immediately became an essential tool for our office organization **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Reservations Team Lead, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** We use Hiver every day to organize our booking emails and workflow. It's simple enough that training new hires is quick and easy. Adding it to our training manuals and checklists was easy, too. Their support staff respond quickly. They have continuing education on their platform to help learn new features as they come up. Couldn't imagine not using now! **What do you dislike about Hiver in Gmail?** The issue we've had with Hiver, so far, is....nothing! **What problems is Hiver in Gmail solving and how is that benefiting you?** Organizing and distrubuting workflow all through the office. It's a much cleaner organizational tool than basic email. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! We're delighted to hear that our platform has been instrumental in organizing and streamlining your office workflow. It's fantastic to know that our support team has been responsive and that you've found our continuing education resources helpful. We appreciate your feedback and are committed to providing ongoing value to your organization. ### 20. Easy to Use Email Managers for Companies **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter S. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Makes it easy for teams to share emails with each other and coordinate who is working on what. **What do you dislike about Hiver in Gmail?** The only issue I've run into is the CSS not working sometimes on Brave browser requiring disable/reenable of extension **What problems is Hiver in Gmail solving and how is that benefiting you?** Creating a shared inbox that the whole team can see **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! We're thrilled to hear that you find our email manager easy to use and beneficial for your team's collaboration. We appreciate your feedback regarding the CSS issue on the Brave browser and apologize for any inconvenience caused. Our team is continuously working to improve the user experience, and we will investigate this issue further to ensure a smoother experience for all users. If you encounter any more issues or have any further feedback, please feel free to reach out to us at support@hiverhq.com. We're here to help and ensure you have a seamless experience with Hiver. Thank you for choosing us to enhance your team's email management! ### 21. Makes team email management seamless by allowing easy assignment,tracking,and internal collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Nestor C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Seamless team email collaboration in Gmail. **What do you dislike about Hiver in Gmail?** Needs better task follow-up for workflow. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver solves team email chaos by streamlining collaboration, assignment, and tracking within Gmail. This boosts productivity, ensures accountability, and improves response times, leading to more efficient workflows and better customer service. **Official Response from Moinak Ray:** > We're glad to hear that you find Hiver helpful for team email collaboration in Gmail. We appreciate your suggestion for better task follow-up and will definitely take it into consideration for future improvements. It's great to know that Hiver is solving team email chaos for you by streamlining collaboration and tracking, leading to improved productivity and customer service. If you have any more suggestions or need assistance with anything else, please feel free to reach out. We're here to help! ### 22. Excellent customer support and communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Hiver in Gmail?** Hiver has significantly improved our email management, helping us sort and organize emails efficiently, and making our workflow much more streamlined. The Customer Success Manager goes above and beyond to ensure that Hiver meets our specific needs, providing regular updates and maintaining excellent communication. We are highly satisfied with the platform and appreciate its impact on our productivity. Highly recommended for teams looking to optimize their email collaboration! **What do you dislike about Hiver in Gmail?** For certain customers Hiver may be expensive **What problems is Hiver in Gmail solving and how is that benefiting you?** Email management Task management ### 23. Very Helpful Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo C. | Transfer Credit Evaluation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It is a helpful tool to aid my team in best assisting our students. **What do you dislike about Hiver in Gmail?** Sometimes the notification received gets burried compared to others I receive. **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps our team spread out the emails we receive from students and they are distrubuted equally. **Official Response from Moinak Ray:** > Thank you for your feedback. We understand the importance of timely notifications and are constantly working to improve this aspect of our tool. ### 24. HIVER has been one of the most useful tools in our company's workplace. **Rating:** 5.0/5.0 stars **Reviewed by:** Austin S. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The thing I like the most about HIVER is the real time updates when it comes to monitoring our entire staff working on a singular issue. **What do you dislike about Hiver in Gmail?** The only thin I do not like about HIVER is how it sometimes takes a while to refresh and update for it's first use of the day. **What problems is Hiver in Gmail solving and how is that benefiting you?** HIVER is solving the issue of our entire team working one email for an entire department. Employees are able to seamlessly jump in one after another. **Official Response from Moinak Ray:** > We're thrilled to hear that Hiver has been beneficial for your team in monitoring and managing emails. We appreciate your feedback on the refresh and update speed and will strive to improve this aspect for a smoother user experience. ### 25. Easy way to track your emails and organize them! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Hiver in Gmail?** The tags are so easy to use and you can color code them which is great! It was also very easy to learn and onboard onto. I like how it's right in your inbox. **What do you dislike about Hiver in Gmail?** Frequency of use is difficult - sometimes it just takes a long time to add all the tags. **What problems is Hiver in Gmail solving and how is that benefiting you?** It allows for our leadership to peer into our email inboxes and also have a shared inbox while our team members are OOO. It also can be used for reporting which is cool! ### 26. it's been super helpful for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Austin F. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** that i can easily see what my team has responded to **What do you dislike about Hiver in Gmail?** not necessarily hiver issue but getting more team members to utilize it **What problems is Hiver in Gmail solving and how is that benefiting you?** I now don't have to slack my team members to ask if they've replied to a customer ### 27. a lot more with less **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel D. | Rights & Translations Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** achieving significantly greater results while using fewer resources, time, or effort; it boosts your efficiency in a very simple way **What do you dislike about Hiver in Gmail?** there is still margin for improvement, which is in reality a good thing **What problems is Hiver in Gmail solving and how is that benefiting you?** improves our internal communication within the team **Official Response from Moinak Ray:** > It's great to hear that Hiver is improving your team's internal communication. We're focused on solving real problems for our users, and we're glad to see the positive impact on your efficiency. ### 28. Very helpful for organization **Rating:** 4.0/5.0 stars **Reviewed by:** Tammi P. | AP corrections specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It keeps me on top of my workload. I like the reminders for follow up. **What do you dislike about Hiver in Gmail?** It can be a bit confusing at times in the team environment. **What problems is Hiver in Gmail solving and how is that benefiting you?** Keeping me organized on my tasks and reminding me to follow up. ### 29. Great for organization **Rating:** 5.0/5.0 stars **Reviewed by:** Jamila C. | Marketing and Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Best for teams working in different departments but still need that collaboration for streamlining workflow! **What do you dislike about Hiver in Gmail?** Sometimes it's a bit slow especially for a big company like ours but customer support is great! **What problems is Hiver in Gmail solving and how is that benefiting you?** Too many tickets that need organization **Official Response from Moinak Ray:** > Thank you for sharing your positive feedback about Hiver! We're happy to hear that our platform is helping streamline workflow for your team. We understand the importance of speed, especially for larger companies, and we appreciate your patience. Our team is constantly working to improve performance. If you encounter any further issues or have suggestions for enhancement, please feel free to reach out to us at support@hiverhq.com. We're here to support you every step of the way! ### 30. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan P. | Customer Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I like that we can assign emails to one another, it's really usefull for teams that have a shared inbox **What do you dislike about Hiver in Gmail?** Some information could refresh faster, but it is still good **What problems is Hiver in Gmail solving and how is that benefiting you?** My team and I can collaborate together easiily ### 31. nice and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | assessor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** the quick templates easy to use and isnt hard to learn **What do you dislike about Hiver in Gmail?** logs out sometimes and every know and then it wont let me log in **What problems is Hiver in Gmail solving and how is that benefiting you?** i dont have to write my own emaails there is already templates **Official Response from Moinak Ray:** > Thank you for your feedback! We're happy to hear that you find our quick templates easy to use. We're actively addressing the occasional logouts and login issues to ensure a seamless experience for all our users. ### 32. very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Hiver in Gmail?** Ability to share email inbox as a group/company as well as being able to mark which emails are handled by who or assigning to the correct person to handle. **What do you dislike about Hiver in Gmail?** not much, very handy to have for small teams to communicate together. **What problems is Hiver in Gmail solving and how is that benefiting you?** communication is much improved, and less likely for multiple people to handle the same task unknowingly as people can assign to themselves so that nobody else sees the email and duplicates the work ### 33. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Hiver in Gmail?** If you use Gmail, you need Hiver for your company. The combined email inbox is the best feature. Creating email templates has also saved valuable time. It is used every day and has been easy to implement in our day to day tasks. **What do you dislike about Hiver in Gmail?** Hiver is fantastic to use and my company has not had any dislikes so far. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is helping me quickly reach email templates and send out bulk emails throughout the day. **Official Response from Ashmit Chakravarty:** > Hello, We are glad to get your feedback. And we hope to continue being beneficial to you and your team. To highlight or discuss any concerns, please do not hesitate to contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 34. Solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Jen Z. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Easy to manage shared inboxes, email templates are a nice add **What do you dislike about Hiver in Gmail?** Closing out emails is annoying sometimes, needs an option to share your draft with teammates **What problems is Hiver in Gmail solving and how is that benefiting you?** The team can share an inbox easily ### 35. Love Hiver! Enjoy seeing my teams responses tells a story ! **Rating:** 5.0/5.0 stars **Reviewed by:** Faith F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Love Hiver! Enjoy seeing my teams responses tells a story ! **What do you dislike about Hiver in Gmail?** outsages, sometimes having to sign back in or delay in updating accounts **What problems is Hiver in Gmail solving and how is that benefiting you?** one source for Support with our Pts ### 36. helps keep email organized and notated **Rating:** 5.0/5.0 stars **Reviewed by:** Scarlett B. | customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I like that I can leave notes to reference. **What do you dislike about Hiver in Gmail?** Hiver is slow to load sometimes refreshing is needed **What problems is Hiver in Gmail solving and how is that benefiting you?** Keeping emails organized and being able to assign emails to coworkers ### 37. Hiver makes assigning emails to the team so easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Hiver in Gmail?** Assigning emails to my team in one click. If I need to reassign, it is easy to find to do so. Onboarding with Hiver was informative and very easy! **What do you dislike about Hiver in Gmail?** I am logged out at least once a week. It's quick to log back in but I'm not sure why that happens. **What problems is Hiver in Gmail solving and how is that benefiting you?** Using Hiver gives me more time to tackle important emails and delegate effectively and efficiently. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! We're thrilled to hear that you find assigning emails to your team so easy and that onboarding was informative. We apologize for the inconvenience of being logged out occasionally. Our team is actively working to improve system stability. If you continue to experience this issue, please reach out to our support team at support@hiverhq.com, so we can investigate further. Thank you for choosing Hiver! ### 38. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Processor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Hiver in Gmail?** Hiver is easy to use. Hiver is very helpful in sharing the emails. **What do you dislike about Hiver in Gmail?** Currently there is not any dislike in Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is helping in sharing the emails. **Official Response from Ashmit Chakravarty:** > Hello Nikhil, Thank you for the feedback. We are glad that Hiver continues to benefit you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 39. Email maanagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Hiver in Gmail?** Th ebest part of Hiver is teh tagging feature. With the help of this tool, we can use gmail as a shortcut for internal converstation. **What do you dislike about Hiver in Gmail?** They can make the email taggeing quite better. Few features seems same as gmail. **What problems is Hiver in Gmail solving and how is that benefiting you?** Tagging and Internal Convo ### 40. Great for email management! Our team just needed something more robust **Rating:** 3.5/5.0 stars **Reviewed by:** Maya K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Hiver in Gmail?** Integration with Gmail and easy to use assignment features **What do you dislike about Hiver in Gmail?** The contacts feature was clunky and you could not make a "contact card" or edit any contact information **What problems is Hiver in Gmail solving and how is that benefiting you?** It helped out team manage a shared inquiry inbox with efficiency and transparency. ### 41. Hiver has been really seamless to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine G. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I like how easy it is to use, far from overcomplicated! **What do you dislike about Hiver in Gmail?** None I can name off the top of my head!! **What problems is Hiver in Gmail solving and how is that benefiting you?** Keeping our work email organized! ### 42. Best option for shared mailboxes when using Gmail **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It enables capabilities in Gmail that you simply cannot do otherwise and would need to rely on Microsoft. Hiver is less expensive. Lots of tools for efficiency. **What do you dislike about Hiver in Gmail?** Running the extension is computationally expensive and it runs slower on older hardware. **What problems is Hiver in Gmail solving and how is that benefiting you?** The main problem is the need to a shared inbox for customer service as we have multiple employees filling the same role. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver. We're committed to providing capabilities in Gmail that enhance efficiency and productivity for shared mailboxes. We apologize for any inconvenience caused by the slower performance on older hardware, and we're actively working on optimizing our extension for all users. ### 43. MT Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** i can customize it per inbox. my team is able to see each other tasks and re-assigning is easy. **What do you dislike about Hiver in Gmail?** being able to see if someone else is in the ticket and editing would be nice. **What problems is Hiver in Gmail solving and how is that benefiting you?** we take in a lot of payments through gmail and there isn't a good way to sort these. we found hiver and have been loving it. **Official Response from Moinak Ray:** > Thank you for sharing your feedback! Glad to know that you're enjoying the customization options and task management features in Hiver. Your suggestion about being able to see if someone else is in the ticket and editing is noted and will be shared with our team for future improvements. We're glad to hear that Hiver is helping you efficiently manage payments in Gmail. If you have any more suggestions or need assistance, please feel free to reach out at support@hiverhq.com. We're here to help! ### 44. Best way to stay organized within Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Hiver in Gmail?** Being able delegate tasks to the right person! Creating an automation or many saves a lot of time also. **What do you dislike about Hiver in Gmail?** For customer interactions, there are more scalable CRM platforms than Gmail, so I'd suppose that Hiver is limited to a degree by working as a Gmail add-on **What problems is Hiver in Gmail solving and how is that benefiting you?** We've been able to automatically sort and compartmentalize shipping notifications to fulfill orders placed. **Official Response from Niraj Ranjan Rout:** > Fletcher, thanks for your review. I'm Niraj, Co-founder/CEO@Hiver. While building within Gmail can be challenging at times, we at Hiver have not been constrained by it in any significant way. You'll find that we already offer counterparts of functionality that you'd find in mature customer service solutions. There's ongoing work on building a lot more useful functionality, and you will see a significant improvement every 60 days. If there's anything you need that you don't see in Hiver, just send me a note on niraj@hiverhq.com. I'd love to learn from you, and see how we can make Hiver better for you. ### 45. Review of effectiveness if Hiver **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny C. | Property Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The notes and the timely manner of emails **What do you dislike about Hiver in Gmail?** Of all the things of Hiver, nothing much I dislike **What problems is Hiver in Gmail solving and how is that benefiting you?** The email management ### 46. easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** The ease of closing and reassigning emails **What do you dislike about Hiver in Gmail?** delayed notifications, having to close emails multiple times before they truly close, Having my sent box include all employees using Hiver **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver makes emailing customer easier **Official Response from Moinak Ray:** > Thank you for sharing your feedback. We're happy to hear that Hiver has made emailing customers easier for you. We apologize for the inconvenience caused by delayed notifications and the sent box including all employees. We are continuously working on enhancing our platform and will address these issues. ### 47. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Helps teams organize emails and tasks by being able to assign and have a separate inbox. **What do you dislike about Hiver in Gmail?** Sometimes the downside can be too many hands in the bucket when organizing emails. **What problems is Hiver in Gmail solving and how is that benefiting you?** Email organization ### 48. Easy to collaborate email with team mates **Rating:** 3.0/5.0 stars **Reviewed by:** Raymond C. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I like how emails can be assigned to someone and the team wouldn't see the email unless they want to **What do you dislike about Hiver in Gmail?** a little hard to set up. but once it's going it's good. **What problems is Hiver in Gmail solving and how is that benefiting you?** before hiver, everyone would get hundreds of emails from emails that weren't assigned to them. now we don't see each others emails. **Official Response from Moinak Ray:** > We're thrilled to hear that you're enjoying the ease of collaboration with Hiver! We understand that the setup process can be a bit challenging, but we're glad to hear that it's been smooth sailing once you got everything up and running. It's great to hear that Hiver is helping you streamline your email workflow and prevent inbox overload. If you ever need any assistance or have any questions about using Hiver, please don't hesitate to reach out. We're here to help make your experience even better! ### 49. Works great most of the time **Rating:** 3.5/5.0 stars **Reviewed by:** Steve R. | Support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Send and close emails with one click, assign emails to others and leave notes. **What do you dislike about Hiver in Gmail?** Sometimes it doesn't load properly or at all. Sometimes the emails do go away after clicking send and close. **What problems is Hiver in Gmail solving and how is that benefiting you?** We can easily track if someone has responded to an email that several of us get copied on. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! Glad to hear that you find features like one-click email actions and email assignment beneficial. We apologize for any inconvenience you've experienced with loading issues and emails not closing properly. Our team is constantly working to improve performance and ensure a seamless user experience. If you encounter any further issues, please reach out to our support team at support@hiverhq.com, so we can assist you promptly. ### 50. Surprisingly Spectacular **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The interaction with Google Mail is amazing, I can navigate and search for details quickly. **What do you dislike about Hiver in Gmail?** Sometime Hiver is disconnected from gmail with no reason. The solution is sign-in back. **What problems is Hiver in Gmail solving and how is that benefiting you?** The most significant is the ability to get all pending tasks in a single inbox and also, the metrics you can extract **Official Response from Moinak Ray:** > Thank you for sharing your feedback! We're thrilled to hear that you're enjoying the seamless integration with Google Mail and the quick access to details. We apologize for any inconvenience caused by occasional disconnections and appreciate your patience in signing back in. At Hiver, we strive to provide a streamlined experience for managing tasks and extracting valuable metrics. We'll investigate the disconnection issue further to ensure a smoother user experience. If you encounter any more issues or have suggestions for improvement, please feel free to reach out to our support team at support@hiverhq.com. Thank you for choosing Hiver! ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A29%3A00+-0500&secure%5Bsession_id%5D=a751d1ec-2ab8-4951-bed4-91162843a542&secure%5Btoken%5D=e177f6655ff7af26099b5768b03e768438cf2623d2337e3f6a998d8ed2e1388f&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Hiver in Gmail Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,448 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)