Hiver Reviews & Product Details

I loved hiver for gmail. It kept our busy but small team organized and efficient. We were forced to migrate to Microsoft and decided we would still need to use hiver however hiver for Microsoft is garbage. Review collected by and hosted on G2.com.

-Cannot filter by unread emails, have to scroll endlessly to find an older email that someone replied to that is now showing unread. This seems like a pretty basic feature that just doesn't exist in hiver outlook.

-There is a glitch where the sender name shows up incorrectly. As an example if I received a PDF document to sign by someone and then the next day get another document from someone else it will show the previous senders name in the from field until you click on it and see the correct sender.

My team and I absolutely LOVED hiver for gmail so much so that it completely crippled our team when we were forced to migrate to microsoft outlook. We thought Hiver for Microsoft would be comparable but unfortunately it is not. Review collected by and hosted on G2.com.

Nothing. I will carry on writing until I've used up all my characters. Review collected by and hosted on G2.com.

Forces people to use the 'conversation view' making the already unusable Gmail actually painful to use. You search for a mail, find some suggested title, click on it and are then take to some random position in the grouped emails unrelated to your search.

It doesn't allow clients to see all tickets relating to their organisation, though we were promised this would be 'developed', making this usable only to the one client who submitted the original ticket. This is borderline worthless. If you promise you will develop your software, failing to do so after the client signs in good faith is completely unprofessional.

We should have used JIRA, which also integrates properly with CRMs, unlike Hiver. Review collected by and hosted on G2.com.

It's simplicity. It was created on the pov of the worker. No buttons are extra, no interface is not used. Everything with it just makes perfect sense. Review collected by and hosted on G2.com.

It's not really a dislike but sometimes there are bugs that prevents me on working but support is excellent and no software is perfect Review collected by and hosted on G2.com.

What I like the most is how easy it is to move emails into the mailboxes and assign an owner. After all, without someone responsible, it becomes difficult to manage. Review collected by and hosted on G2.com.

What I like the least is the app, which is not very user-friendly. That’s why I keep using the Gmail app, but with it I can’t tell which emails belong to a shared mailbox and which don’t. This reduces my productivity. Review collected by and hosted on G2.com.

I don't know what our team would do without Hiver. Being able to share, collaborate, and view emails across the team is so valuable to our processes. Review collected by and hosted on G2.com.

Other than connectivity issues with Hiver, there is nothing I dislike. Hiver support is great at responding and resolving most issues and bugs we come across. Review collected by and hosted on G2.com.

Hiver is great for making sure everyone stays on track, each customer is taken care of, or assigned to their respective support members. It was super easy to implement and integrate in our daily routine, we use it every day! I love that you can make notes on the side that customers aren't able to see, but it keeps everything on track its great! If something isn't right, the customer support is awesome and very helpful. Review collected by and hosted on G2.com.

Not sure there are any downsides to Hiver honestly! Even the phone app works great! Review collected by and hosted on G2.com.

Hiver is very helpful organizing a shared account inbox. Hiver is an excellent tool to improve email management and collaboration. The ability to add comments, assign emails, and set up the follow up tasks improves internal communication, especially for our remote teams. Review collected by and hosted on G2.com.

The hiver version for outlook is not as great as the gmail. You can do limited things in the outlook version. When you respond from your email, it will make another thread again, ending up with lots of duplicates. Review collected by and hosted on G2.com.

The customer support is excellent. Abraham helped me very fast. He sent me a lot of pictures guiding me thru my problem and showing me how to fix it. It was great! Review collected by and hosted on G2.com.

I do not have a specific thing. Maybe it is my internet connection, but sometimes, it is slow (But not that slow), assigning emails and stuff. But talking about less than a second. Review collected by and hosted on G2.com.

I appreciate Hiver's communication regarding updates and work times. The most helpful features are the ability to assign emails quickly and the comments section that is private to our team. It's also very helpful to have access to work inboxes so we can step in if someone in on vacation or away from work. The help team always responds quickly and doesn't sign off until my issue is solved. Review collected by and hosted on G2.com.

Sometimes Hiver doesn't load on my task bar. It's happened only once or twice, and the support team gave me a solution right away, so it wasn't a big deal. Review collected by and hosted on G2.com.

Being able to assign emails to my coworkers and all have access to a shared inbox is extremely helpful for delegating tasks and tracking progress on shared projects. Review collected by and hosted on G2.com.

Very expensive product per user. We are not able to have some of our team use it because it is cost-prohibitive. Review collected by and hosted on G2.com.