--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1283 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. Efficient Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Easy to use, makes spliiting tasks easy, customer support is great **What do you dislike about Hiver in Gmail?** Glitches that happens, other than that everything else is fine **What problems is Hiver in Gmail solving and how is that benefiting you?** Assigning emails is way easier this way **Official Response from Moinak Ray:** > We're glad to hear that you find Hiver easy to use and that it has made splitting tasks easier for you. We apologize for any glitches you may have experienced and we're constantly working to improve our platform. Thank you for your feedback! ### 2. Extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** lori m. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Hiver in Gmail?** it makes it so easy to talk with team members and add notes to emails. I like being able to assign the email to them with a note that the client does see. I use several hiver features on a daily basis at work. The customer support is great! Its very easy to add another feature and has great instructions to help set up. **What do you dislike about Hiver in Gmail?** i think the notifications can get lost at times. Could be hiver, could be user error. **What problems is Hiver in Gmail solving and how is that benefiting you?** Communication is greatly improved with Hiver! ### 3. An amazing and helpful tool ! **Rating:** 4.5/5.0 stars **Reviewed by:** Lily C. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver has enabled us to efficiently oversee communication within our remote team! Our search for a tool to create a shared inbox within our Gmail accounts brought us to Hiver, and it has admirably met all requirements so far. We rely on it daily! **What do you dislike about Hiver in Gmail?** Nothing to report here - very happy with the tool and Hiver's support ! Our team uses the basic plan so I can't report on the advanced ones. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver significantly enhances productivity by enabling us to distribute requests evenly among the team. It's especially beneficial for customers who can reach out to one email and promptly receive assistance from any of our available team members. The notes section is also a favorite, aiding in keeping our team well-informed about various tickets! ### 4. Great customer service, and Hiver does all I need it to! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** I love how easy it is to use. Extremely user friendly for new users, and IF I have questions-the customer service / support team is great. **What do you dislike about Hiver in Gmail?** I wish there was an easier way to sort the status or create more statuses beyond active and pending. However, I understand Hiver isn't a full CRM and for what it is-I love it! **What problems is Hiver in Gmail solving and how is that benefiting you?** We have multiple employees working on a single task often, so Hiver allows us to reassign tasks to the people it needs to be top of priority for. ### 5. Great tool for collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** Being able to share templates with a group of people and being able to access emails that other people have sent so when someone is out of office, I can respond to their emails. **What do you dislike about Hiver in Gmail?** When I filter for sent emails, it's really challenging to only find the emails I sent instead of all of the emails everyone else sent too. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have a shared inbox so when customers email that email address, we all can see the responses. This is really beneficial so that we all can manage the inbox and it doesn't just fall on one person. We can also see the emails everyone in the account has sent so when they are out of office, we can respond to threads they've started ### 6. Great experience! better results in short time **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco L. | Socio Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** Ease to implement, users love using gmail without jumping to more apps to track emails, tickets, projects and all the inbox related to incoming requests from customers. Support is amazing 7x24 answering all questions even if they are related to external apps. Integration with our website was ready in less than 10 minutes. All users use Hiver daily as a primary tool in their job. **What do you dislike about Hiver in Gmail?** Hiver needs more workflow actions and triggers in order to be perfect! **What problems is Hiver in Gmail solving and how is that benefiting you?** Ticket Management and shared inbox ### 7. Improvement acomplished **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel G. | Senior Credentialing Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** It has helped a lot to direct specific tasks to the right people, saving a lot of time and preventing mistakes **What do you dislike about Hiver in Gmail?** Nothing specific, maybe only that the notification of assigned emails won't go away if you open it directly from the inbox and not from the Hiver Notifications **What problems is Hiver in Gmail solving and how is that benefiting you?** Directing emails to the correct people, resulting in more efficient work flows ### 8. Great Collaborative Tool for Teams; Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Hiver in Gmail?** Our small business uses the platform to help organize our influx of emails from clients, etc. The tool makes collaborative teamwork possible and helps streamline requests - keeping things organized and manageable. **What do you dislike about Hiver in Gmail?** Receiving error messages about hiver experiencing problems and timing out. While this does not usually last too long, it does impact our workflow as we rely heavily on the various features. The hiver name tag notifications are easy to miss, if there was a way to visually separate general notifications from the ones specific to the user, would be a great improvement. **What problems is Hiver in Gmail solving and how is that benefiting you?** Improves productivity and efficiency. Client requests are viewable by all team members so someone can always respond in a timely manner. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the detailed feedback. We are glad that Hiver has helped with team collaboration and that the team is using Hiver's email management to be organised and productive. We will certainly pass your inputs regarding notifications to our Product team to consider. We also request you contact us at support@hiverhq.com to discuss the issues you are facing. Ashmit | Marketing, Hiver ### 9. It's helped organise our inbox tremendously **Rating:** 4.0/5.0 stars **Reviewed by:** Gareth d. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Hiver in Gmail?** Love how I don't have to switch away from gmail into another solution, so it gives easy access to my internal emails as well as the support inbox. I also love how I can make actual emails and also groups part of a shared box. Finally, the CSAT analysis really helps. It was super easy to implement, just connect the gmail inbox you already use! **What do you dislike about Hiver in Gmail?** It's fairly slow to update, and sometimes if two people both try to assign an email at the same time, Hiver won't update fast enough for someone to see, causing two people to work on a ticket at the same time. Additionally, sometimes Hiver doesn't load up and I need to refresh the page. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have 4 support staff using one inbox, we needed a way of managing who did what, and what status it was. We also needed a way to make sure tasks weren't forgotten about. **Official Response from Akshay Adheesh:** > Hey Gareth, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been beneficial in managing your support inbox with multiple staff. However, we are equally concerned about the challenge you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 10. Excellent Business Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** The fact that I can easily transfer emails to my team with just a click of the mouse is amazing. I also took a minute to create some automation rules that have been life savers. Emails that I do not need to see are automatically assigned to my team. It has saved me so much time! HIver is a very user friendly tool that has worked seamlessly with gmail. **What do you dislike about Hiver in Gmail?** I cannot figure out the collision detection I guess because my team and I are constantly replying to the same emails. A lot of the times you do not see their reply until after I have also already emailed. **What problems is Hiver in Gmail solving and how is that benefiting you?** I am an Account Director and I have all emails come to me but I can easily assign those to my team when needed. I have also automated certain emails to go directly to my team. This has saved me so much time! ### 11. Experience with Hiver **Rating:** 4.0/5.0 stars **Reviewed by:** Haley M. | Partner Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** Ability to manage emails and help inbox with efficiency and collaborate easily on emails with the team. It is very easy to integrate with the mail platform we use. This is a software that we use every single second for our team and has been a great tool to support our clients. **What do you dislike about Hiver in Gmail?** Occassionally it will lkog you out or have software issues where emails may not show up. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps to create a help inbox for our team to use in responding to client that makes it very easy to quickly assign emails, respond to emails, and collaborate as a team on emails. It brings our customer support to the next level. **Official Response from Akshay Adheesh:** > Hey Haley, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been a valuable tool for your team in managing emails and collaborating efficiently. However, we are equally concerned about the challenges you've encountered. If the logout issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 12. Easy to Configure in Gmail Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra R. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Hiver in Gmail?** We use Hiver daily for several shared inboxes. It helps us to quickly route calls to the person who is best equipped to answer that email. **What do you dislike about Hiver in Gmail?** It sometimes "rolls up" emails from the shared inbox with the same email that arrives in my person inbox. If that email through Hiver is marked closed by someone else, the same email in my inbox is marked as read and I may not see it. it is a minor glitch and we have found a workaround for it. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have several shared inboxes, and several persons may need to respond to those emails. Instead of having one person responsible for answering and then forwarding those to the appropriate person, Hiver allows us to quickly route an email to the person by assigning it to them. We can mark the email closed once the issue is resolved. We can track our response time to emails and the type of email that comes in. From an analytics standpoint, we can also measure the number of emails we have related to single issues to help us develop better internal processes. ### 13. Simple, Effective, Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Elias H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** Simplicity. After using Zendesk Zoho and Freshdesk, I undertood our business needs were a lot "smaller" than most of these desk platforms offer. For a small team like ours Hiver was exactly the solution we needed: stay in gmail and have access to shared inbox with the same logic: ticket status, notes, and analytics. Plus, connecting Chats Whatsapp and email in one place for 39$ per user, noto only a lot cheaper than the competitors but also way easier. Highlight to their 24hours chat support, that was probably the most important thing. Crazy that you "need support to provide support", anytime I need anything from Hiver team, 2 clicks and I'm on a chat with them. I was tired of waiting for days, any answer from Zoho team. **What do you dislike about Hiver in Gmail?** Nothing reveltant to dislike, and most important: Hiver Support was always available and being flexible to solve my needs. **What problems is Hiver in Gmail solving and how is that benefiting you?** Sharing our support inbox with our small team. Connecting Email + Whatsapp + Web Chat in one place ### 14. Great extension, but don't value customers or product consistency **Rating:** 2.0/5.0 stars **Reviewed by:** Max G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Hiver in Gmail?** - Ease of use. Very short learning curve. - Beautiful and seamless UI. - Works directly in GMAIL, avoiding the need to have to jump between different tabs or software. **What do you dislike about Hiver in Gmail?** - Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated performance or othererwise upgrade. - In November 2023 they randomly added a feature that inserts Hiver branding/marketing into your emails. Their messaging about this is it "Reinforces the trust between you and your email recipients...". You can't turn off their hijacking of the email, the adding of this watermark or advertising without upgrading. - Searching in your own inbox requires some additional search parameters since shared inboxes are now essentially integrated with your own. We would have more team members use it across different departments if the pricing model was different. **What problems is Hiver in Gmail solving and how is that benefiting you?** - Not duplicating effort. - Can discuss matters internally without creating large threads or risking internal chatter with external responses. ### 15. My 3 Years Experience With Hiver **Rating:** 3.0/5.0 stars **Reviewed by:** Dao P. | IT - Desktop Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Hiver in Gmail?** Since we have been using Hiver. We have had the best support possible. Anything issues or request that we occur. They either try to resolve it or try to implement an integration that works for us. **What do you dislike about Hiver in Gmail?** One of the things I personally dislike is when seeing all the emails that are sent out by me. It is quite difficult as it brings up the search for all users email that was sent out. **What problems is Hiver in Gmail solving and how is that benefiting you?** Allowing multiple users in multiple inboxes on one platform. This allow us to have over 50 users logged into 1 Gmail account without locking us out due to a heavy amount of users logging into the inbox. **Official Response from Aditi Dewan:** > Hey Dao, I am Aditi from the product team at Hiver. I am glad Hiver is able to provide good support to you. I also come bearing good news regarding your issue of email clutter in the sent folder. We will shortly be releasing an enhancement that will let you view only the emails that are sent out by you. It will exclude all emails that have been sent by other members of the shared mailbox(es) you're a part of. For any other feedback, please write to me at aditi@hiverhq.com. I will be happy to know more. :) ### 16. New organization method **Rating:** 5.0/5.0 stars **Reviewed by:** Hellen G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** Having all our inboxes organized and being able to classify all out incoming communication. It has made users life more comfortable and they have learned how to create a new workflow on their day-by-day communication. If they have questions they always reach out to the hiver support team and clarify their inquiries. It has become a paramount piece of communication in out operation. **What do you dislike about Hiver in Gmail?** I have hard times color coding and just adapting to the options that hiver has to offer. **What problems is Hiver in Gmail solving and how is that benefiting you?** It has become a paramount piece of communication in our operation. I can assign pending items to specific people and see at a glance what the communication is about. ### 17. An easy-to-use, powerful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Brie C. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2023 **What do you like best about Hiver in Gmail?** The integration with Gmail is fantastic. It's easy to use in our every day workload, and it takes way less time to set up than other help desk platforms. The customer service is second to none. I've never experienced a software company with customer service like this. People willing to get on a Google Meet call with you immediately to troubleshoot side by side with you - it's amazing. **What do you dislike about Hiver in Gmail?** Not so much a dislike but a "looking forward to improvements": I would love to have more advanced functionality in the automations. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows us to jump on client requests quicker since everyone sees the email come through. It also gives our team accountability and ownership over their tasks so they are more confident in their roles. Hiver enables us to bring on more clients without losing our quality communication. ### 18. Very easy to use and makes things easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiara C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** I like that it gives you notifications and keeps you updated. It reopens tickets that may need attention that I have otherwise forgotten about, which is great! **What do you dislike about Hiver in Gmail?** The only downside is that it is not free! I love Hiver, so I wish companies or people in general could all afford to use it when they need it. **What problems is Hiver in Gmail solving and how is that benefiting you?** Reopening tickets that need attention! I have a terrible memory so this is great! **Official Response from Ashmit Chakravarty:** > Hello Tiara, Thank you for the kind words! It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. While Hiver is not free, we have curated our pricing and features in a way that small, medium & large teams can make the most of it. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 19. Hiver Promotes Teamwork **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Hiver makes it easy to monitor emails throughout the company and enhances customer support by allowing multiple teammembers to reply to inquiries. This is especially helpful when one teammember is out or working on something more urgent. It was easy to implement for our team. **What do you dislike about Hiver in Gmail?** The only downside of Hiver is that it can be tricky until you are fully trained on using all of the features. It can be easy to accidentally send emails to purgatory if you aren't sure what you're doing. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows multiple people to monitor the same inbox, which helps us honor customer response time goals even if one specific employee is unavailable. ### 20. Great tool for managing a shared inbox at our company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Being able to quickly and easily sort, assign, and respond to all incoming customer inquiries has saved us a tremendous amount of time. Adding and removing users is simple and training staff takes no time at all. We use Hiver daily for all of our customer correspondence. **What do you dislike about Hiver in Gmail?** Sometimes our staff sign out of the correct email account associated with Hiver, and they're no longer able to see the shared inbox folder. Other than that we have not had any issues. **What problems is Hiver in Gmail solving and how is that benefiting you?** Before we would lose track of who responded to what email. If we didn't cc all parties involved, sometimes emails would get double responses from different users. **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been a valuable tool for managing your shared inbox and has saved you time. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges your staff has faced. Should the issue persist, please advise them to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you every step of the way. Regards, Akshay Adheesh Hiver Support ### 21. Hiver has been a lifesaver! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** Hiver has made organization for our law firm so easy. Before Hiver, we were constantly struggling with making sure that everyone was on the same page, as far as communicating with clients goes. It is easy to keep everyone updated, communication clear, and streamline our processes! Hiver is very simple to use, which makes things move even smoother. **What do you dislike about Hiver in Gmail?** The only issue we have with Hiver is when it stops working and won't add emails to Hiver. Although this doesn't happen very often, it causes issues for us. **What problems is Hiver in Gmail solving and how is that benefiting you?** The communication issues that come with having dozens of clients. Hiver has effectively eliminated our previous issues with communciation. ### 22. EASY TO USE AND EXTREMELY HELPFUL FOR OUR TEAM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Hiver in Gmail?** I love the simplicity of hiver as well as the ability to easily move emails in your personal inbox to a shared inbox and assign them to team members. It has helped our team manage communication with customers and is easy to train new employees on how to use it. Hive support has always been on top of it as well. Love it!! **What do you dislike about Hiver in Gmail?** At times emails that are closed become hard to find, but tagging emails has helped with that. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps us all stay connected with customers so anyone on our team can view past interactions - This allows anyone to provide excellent customer service as well as speeds up getting the right person on the task. It also allows us to communicate internally without forwarding emails back and forth - I love the notes section for keeping our team updated. ### 23. Streamlining Gmail Like Never Before - A Hiver Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ron A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** Hiver has revolutionized the way I manage my Gmail inbox, and I couldn't be more impressed. The standout feature for me is the seamless collaboration it enables within Gmail. Shared inboxes and the ability to assign emails to team members have transformed our communication workflow. It's incredibly easy to track who is handling what, ensuring that nothing falls through the cracks. The snooze feature is another game-changer. With a single click, I can temporarily remove an email from my inbox and have it return at a time of my choosing. This has significantly improved my productivity by helping me prioritize tasks effectively. The shared notes and tags feature is a brilliant addition, making it effortless to leave comments and provide context within the email thread. It's like having a built-in communication platform right within Gmail, enhancing collaboration without the need for external tools. The real-time activity feed is the icing on the cake. Being able to see who's viewing or responding to an email in real-time fosters a sense of transparency and accountability among team members. Hiver's user interface is intuitive and user-friendly, requiring minimal training for the team to get up and running. The responsiveness of the customer support team is commendable, with quick and helpful responses whenever we've had inquiries or issues. **What do you dislike about Hiver in Gmail?** While Hiver is an excellent tool, there are a few areas where it could see improvement. The mobile app, while functional, lacks some of the features available on the desktop version. Enhancing the mobile experience would be a significant benefit for users who need to manage their emails on the go. Additionally, while the pricing is reasonable for the value provided, it might be a consideration for smaller teams or individuals. Offering more flexible pricing plans or a free tier for basic functionalities could make Hiver more accessible to a wider audience. Despite these minor drawbacks, Hiver remains an indispensable tool for optimizing Gmail for collaborative work environments. The positives far outweigh the negatives, making it an essential asset for any team relying on Gmail for their communication needs. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver addresses these challenges by providing a collaborative, transparent, and efficient platform for managing emails within Gmail. The benefits include improved teamwork, enhanced communication, and increased productivity in handling email-related tasks. ### 24. Team Collaboration and Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Dorian V. | Lead Founder Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** It allows our team members to collaborate easily and quickly within a single space versus forwarding emails, etc. It has improved the overall lifecycle time of our customer interactions. We use Hiver daily and it was an extremely easy solution to switch over to. Hiver's support has been invaluable and so helpful. **What do you dislike about Hiver in Gmail?** We have some team members who do not utilize Hiver but still access the email inboxes. Hiver does not communicate with Gmail to archive emails that we have responded to already within Hiver so the regular Gmail inboxes look messy and as if no one is actually taking care of the emails at first glance. **What problems is Hiver in Gmail solving and how is that benefiting you?** We previously had multiple email inboxes that we accessed as well as multiple team members who accessed them. This has allowed us more transparency in our communication, an easier support experience for customers, and also a much easier experience for us instead of having to forward emails all the time, etc. ### 25. Awesome way to manage your inbox! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** I like that it helps me keep on top of my customer requests & communications by keeping emails open that I have not responded to. I like the tagging feature to keep up with what type of customer requests I am receiving. I also like automations, wihch allows my customer's emails to come directly to me instead of going to our team inbox. **What do you dislike about Hiver in Gmail?** Once I close the email and am finished with the conversation, the email goes out of my inbox. I wish it stayed in my inbox but closed, **What problems is Hiver in Gmail solving and how is that benefiting you?** Keeping up to date on my 24 hour SLA for customer responses. ### 26. Hiver is a great tool for those who must use Gmail for client communication **Rating:** 4.0/5.0 stars **Reviewed by:** GO Gabriel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** It makes it possible to keep track of your team's ongoing supports and tasks, allowing you to be more productive. **What do you dislike about Hiver in Gmail?** The fact that I use it on top of Gmail makes it limited to how an e-mail tool works. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's shared inbox allows my team to keep track of each other's work, and also optimizes my company's customer communication through e-mail. ### 27. Hiver for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mariel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Hiver in Gmail?** Hiver helps bussinesses manage email communication and collaboration. It helps user to manage email more efficiently. **What do you dislike about Hiver in Gmail?** As far as I am concern, I find Hiver very useful and helpful. I cannot see any downside of the application. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps organizations especially in terms of handling services and orders. It also helps us to handle customer email communication more efficient. ### 28. Hiver is invaluable to our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Alesha B. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Anyone can leave notes rather than long email trails, total transparceny as we can all see everyones comments. The ability to tag emails and chnage to pending and closed is a wonderful feature which realy helps organise our inboxes **What do you dislike about Hiver in Gmail?** I haven't come across any downsides. I love Hiver **What problems is Hiver in Gmail solving and how is that benefiting you?** Being able to assign and use the pending feature is great **Official Response from Ashmit Chakravarty:** > Hello Alesha, We are glad to get your feedback. And we hope to continue being beneficial to you and your team. Please continue using Hiver and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 29. Hiver has streamlined our collaborative inbox and eliminated duplicated work efforts of 10 people. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Hiver in Gmail?** It integrates the ability to monitor a shared inbox without leaving your regular gmail screen. I was also able to deploy it to the entire team wihtout needing access to their individual computers. The live 24/7 support has also always been available to help me when I have a question. Best of all, the user interface is very intuitive, meaning very little time or effort was needed to deploy it. **What do you dislike about Hiver in Gmail?** The cost is high for what I was expecting. **What problems is Hiver in Gmail solving and how is that benefiting you?** It provides accountability as each member of the team now knows what the others are doing. It also saves duplicated efforts of having multiple people reviewing each email that comes in. ### 30. Organizing your workspace x10! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** I like the fact that we can not only track trends in our clients concerns/feedbakx, but also monitor the metrics behind our inbox. We can see how often we are closing emails in a specific tag bucket and utilize this information to better assist our clients needs. **What do you dislike about Hiver in Gmail?** I'm not sure it is a dislike but I am still getting used to the reminder notifications that are set on Hiver for when an email doesn't get responded to. **What problems is Hiver in Gmail solving and how is that benefiting you?** Allowing us to track trends/issues/patterns across all of our clients and stay organized and timely with our responses. ### 31. 10/10 support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** Activity logs, searchable notes w/ attachments, and a "pending" status so two people don't duplicate the same work. My workday before and after Hiver hasn't changed a whole lot, which is an uneventfully good thing. But the large majority of my satisfaction with Hiver has come from their 24/7 support team. I'm the geeky one on our small team, so I've been doing most of the post-implementation tinkering to get my team back to full speed. So when I say that I've been asking the most unusual, nitpicky, anything but normal use case questions, it's no joke. And Hiver's support team has knocked it out of the park. Whether over chat or video call, whether or not the representative I'm connected with is knowledgeable on my inquiry, whether or not I have the right vocabulary to ask about the techy things I only half understand, I've been 100% satisfied every single time. Either they have the answer, or they find me the answer. Calling them "tech support" would be doing them a disservice compared to the experience that traditionally comes to mind from that term. **What do you dislike about Hiver in Gmail?** There's little nuances that feel like Hiver is functional but not polished, like inconsistencies around what buttons can or can't be tabbed to, settings that are locked in one place and visible in another, and being unable to assign an email to more than one person (why not have multiple assignees and their own task status so they can both indicate when they're done their portion of the task?). And the frequency with which I have to refresh the browser rather than refresh Gmail because load times seem to grow after bursts of rapid use. I feel like some of what I've been finding are things that could've been ironed out in beta testing - I can't be the only one who would've raised an eyebrow about some of these. I can't say implementation and integration has been particularly easy, but your mileage may vary. I've spent a lot of time trying to get our team back to full speed from things like having to import contacts from the shared box to individuals, trying to squash a confidentiality concern when an email is no longer addressed to the shared box but is visible to all individuals, and setting up a new personal sent folder workaround because the normal sent, and the Hiver "My Sent", no longer show only things sent from jane.doe@domain.com. Two out of three of these tasks are something I have to go physically around to each team member's station to fix myself because the level of tech-savvy on my team varies widely. **What problems is Hiver in Gmail solving and how is that benefiting you?** My team was using drafts to log notes in emails to store their work in progress or communicate details, and so this is the reason we looked at using Hiver. Now not only do we have a better way to store notes, but they're person and time stamped, which leaves less room for misinterpretation and reduces need for covering one's own actions. ### 32. Hiver The ultimate email filter. **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Very easy to use and really helpful to organize Emails coming in For Accounts payable and Receibable. **What do you dislike about Hiver in Gmail?** Sometimes it has a glitch that the number of emails unread don't clear after reading them. **What problems is Hiver in Gmail solving and how is that benefiting you?** The hiver is helping use identify and filter the incoming emails for Accounts payable and receivable. Making it easier to assigned to the right person. **Official Response from Akshay Adheesh:** > Hey Alessandro, I'm Akshay, the Support Manager at Hiver. Your positive feedback is invaluable, and we're thrilled to hear that Hiver is helping you identify and filter incoming emails for Accounts Payable and Receivable, making it easier to assign them to the right person. However, we're also attentive to any challenges you may have encountered. If you encounter any persisting issues, please feel free to contact our 24/7 Hiver support team at support@hiverhq.com. We're dedicated to providing timely assistance and resolving any concerns you may have. Best regards, Akshay Adheesh Hiver Support ### 33. Hiver makes email easier **Rating:** 4.5/5.0 stars **Reviewed by:** Krista D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** I absolutely love Hiver. Having the ability to have workflows and auto assignments, make it easier to manage a shared inbox. Having the ability to 'close' emails but easily access them later with tags makes it more efficient than having to scroll or search and hoping you can find what you were looking for. My last company had multiple teams in HR, Payroll, and Finance that had some shared functionality. Hiver made it easy to reroute emails that went to the wrong team without making the employees feel like they were being ping-ponged all over the company. Customer service is great too. If you have an issue, they have a chat feature and can immediately help resolve any issues. **What do you dislike about Hiver in Gmail?** I wish Hiver could reopen emails at a future date - like set it pending for one day, 5 days, until X date. **What problems is Hiver in Gmail solving and how is that benefiting you?** Having a shared inbox that is accessed by two different teams - Hiver allows us to assign the emails to the person who will be handling them with ease. Tags, auto assignments, work flows, and approvals make handling the inbox more efficient. ### 34. Easy Access and Simple to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** I appreciate the simplicity of Hiver and the functionality. It allows to complete email task quickly and uniofrmed through out our company. I would definietly recommend. I use it pretty frequently through out the day. It is very compatible with our email system. **What do you dislike about Hiver in Gmail?** Sometimes Hiver needs to refresh quite a bit once I open my email and when I need it to assist a customer, I am needing to refresh my email just to have Hiver populate. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is solving the issue of erratic responses where as we are now uniformed with responses to customers. **Official Response from Akshay Adheesh:** > Hey, I'm Akshay, the Support Manager at Hiver. Your positive feedback is invaluable, and we're thrilled to hear that Hiver has been a valuable tool for your team, allowing for quick completion of email tasks and uniform responses to customers. However, we're also attentive to any challenges you may have encountered. If you encounter any persisting frequent refresh issues, please feel free to contact our 24/7 Hiver support team at support@hiverhq.com. We're dedicated to providing timely assistance and resolving any concerns you may have. Best regards, Akshay Adheesh Hiver Support ### 35. really friendly user **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Hiver in Gmail?** In my opinion Hive isits really friendly user since it does not require previous experience or to have a lot of knowledge. I use it everyday since I handle a lot of emails and one of its features that I really like is that you can easily find an email or go back to it, also you can tag someone on the email and give you some ideas without having to go to other applications to be in constant communications or ideas. **What do you dislike about Hiver in Gmail?** I mostly not dislike nothing, the only this is that some times it glitches but that doenst happen frequently. **What problems is Hiver in Gmail solving and how is that benefiting you?** its really easy to find emails instead of spending some time looking for an specific email and if I need to see one of my colleges email I can see it easily ### 36. Accounting Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Margaret M. | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** The ease of assigning emails to yourself or others, the ability to leave comments for others to provide insight or useful info, as well as adding labels to give a quick context for the email. The other thing that has been great is Hiver's customer service. They are always helpful and respond fairly quickly. **What do you dislike about Hiver in Gmail?** One downside is that you can only comment for those who share your inbox. It would be really helpful to be able to tag anyone in your organization in the comment section. **What problems is Hiver in Gmail solving and how is that benefiting you?** Keeping track of emails and managing inboxes **Official Response from Moinak Ray:** > Thank you for your thoughtful review! We're delighted to hear that you find Hiver helpful in assigning emails, leaving comments, and managing inboxes. We appreciate your feedback about wanting to tag anyone in your organization in the comment section – it's a great suggestion for improving collaboration. Our team is always working on enhancements, and your insights are invaluable. If you have more ideas or questions, feel free to reach out. Thanks for choosing Hiver! ### 37. Customer Success Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Tal L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Understanding customer satisfaction on email chains is helpful. Also, having access to a shared support account. Easy to use. **What do you dislike about Hiver in Gmail?** People will accidentally a rating without meaning to / you can't have the satisfaction rating appear only once on a chain / the notifications never disappear. **What problems is Hiver in Gmail solving and how is that benefiting you?** Having access to a shared inbox. Understanding customer sentiment. **Official Response from Mithil Verma:** > Hey Tal, Thanks for the feedback. We're constantly working on making CSAT and notifications better. You will see improvements in our upcoming releases. Meanwhile, if the issue persist, please do reach out to us at support@hiverhq.com, we're available 24x7 to help you out. Best, Mithil ### 38. Hiver is OK. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Hiver in Gmail?** The ability to leave notes that I can tag my team members in within emails. I also like the templates feature, which is technically available in base Gmail, but is handled much better with Hiver. We use it every day, and customer support has been vital in making it work for our team. **What do you dislike about Hiver in Gmail?** On launch day, the integration was a little rocky. The software can be buggy sometimes. Needing to refresh frequently can be a pain. Some quality of life things seem to be overlooked, such as tabbing between options, or even not having large panels over your entire sidebar when misclicking a single button. The implementation has been a little tricky with some of our older staff. **What problems is Hiver in Gmail solving and how is that benefiting you?** Communication between team members regarding specific emails. I love being able to chat with a teammate right next to the email we're talking about. **Official Response from Moinak Ray:** > We're glad to hear that you find our note tagging and templates features helpful for your daily work. We apologize for any inconvenience caused by the rocky integration and occasional bugs. We appreciate your feedback and will work to improve the user experience. ### 39. Work daily with hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra B. | Billing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** I absolutely love hiver for the point of adding notes to emails for myself as well as my team. Very handy tool! **What do you dislike about Hiver in Gmail?** I wish the notifications stayed open longer after reading them or another option to refer back to them quickly. **What problems is Hiver in Gmail solving and how is that benefiting you?** Allows more communication on emails for all involved and less team chatting. ### 40. Great for a team mailbox **Rating:** 4.0/5.0 stars **Reviewed by:** Sue M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** The shared mailbox is great and allows our team to take emails based on their individual expertise. **What do you dislike about Hiver in Gmail?** There is some amount of email duplicity at times, and it can be difficult to find emails that have been put into Pending status. **What problems is Hiver in Gmail solving and how is that benefiting you?** Its easy to identify which team members have picked up which emails. ### 41. Excellent way to manage emails with a team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Excellent way to manage emails with a team, it allows labeling and seperation of email for shared inboxes, especially useful for industries such as logistics that are very email heavy and have a lot of group email addesses. **What do you dislike about Hiver in Gmail?** I find that getting this set up took quite a bit of time managing through permissions and having the correct contacts attached. I've also found that emails being deleted once a team member leaves abrutly and their email address gets deactivated can also present issues. **What problems is Hiver in Gmail solving and how is that benefiting you?** It allowes more accountability as emails are assigned for shared inboxes among team members. It also prevents emails from falling through the cracks as no emil goes unassigned so there is always a team member that has their eyes on the product. ### 42. Hiver is a great tool for a diverse organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** Hiver helps me stay in the loop and communicate with my colleagues across from anywhere. I also like that we can create custom folders which helps us divide our tasks more evenly without creating clutter in our personal inboxes. I use Hiver consistently throughout my workday. The customer support is great, very quick response with the chat feature. **What do you dislike about Hiver in Gmail?** Hiver has an auto assign feature which I'm not a great fan of because sometimes we need to respond for another colleague to a client and the email automatically gets assigned to the person that responds; however I'm not fully handling that email, only simply replying on behalf of a colleague. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver solves the break between communication while also keeping everyone in the workforce in the loop so we can consistently see what is going on with each and every one of our clients. **Official Response from Moinak Ray:** > Thank you for your review! We're delighted to hear that our platform is helping streamline communication and collaboration within your team. The custom folders feature seems to be making a significant impact on your task organization. We're committed to providing excellent customer support, and we're glad to hear that our team's quick responses have been beneficial for you. If you have any further feedback or suggestions, we'd love to hear them. Thanks for choosing Hiver to enhance your team's collaboration. ### 43. Business email made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca T. | Administration officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Useful for shared inboxes, documents a clear work flow, makes managing multiple emails with clients simple. Hiver is a vital part of my everyday work. **What do you dislike about Hiver in Gmail?** Some small glitches at times- sometimes pending emails will not reopen with responses. **What problems is Hiver in Gmail solving and how is that benefiting you?** Solving the difficulty of sharing a single inbox across multiple staff. **Official Response from Akshay Adheesh:** > Hey Rebecca, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been a vital part of your everyday work and has simplified managing multiple emails with clients. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 44. Hiver is a great, email-native CS tool with quick start up time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Hiver was very quick to implement and customize for our team, as a small nimble startup, Hiver is perfect for us right now. Also, Hiver customer service was very responsive and engaging in answer some questions I had. **What do you dislike about Hiver in Gmail?** Some of the integrations are fairly basic -- for instance, with Jira, there's no customization in creating the ticket from the email. It would be great to have more options there. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver has let us have a shared customer service inbox and SLAs around responding to customer inquiries ### 45. Great for keeping up with company wide email threads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** it's really helpful when trying to find information about past conversation with clients even if you weren't the one holding the initial conversation **What do you dislike about Hiver in Gmail?** Sometimes it's a bit slow in loading "My Sent" inbox and it just shows me the whole company's emails which I do not want to see **What problems is Hiver in Gmail solving and how is that benefiting you?** When I joing the company I currently work at I took over all the emails so it was useful to find past conversations from and to my predecessor in the role. it was really helpful **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. We are glad that Hiver is continuing to be beneficial to you and your team. Please contact us at support@hiverhq.com and our team will work on the issues you have faced. Ashmit | Marketing, Hiver ### 46. Above average email customer support tool that allows you to keep things organized **Rating:** 3.0/5.0 stars **Reviewed by:** Steven C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Organizing a cluttered inbox that is being accessed by multiple users. Being able to assign tasks on a certain user. Ease of installation to the Google Mail Suite. **What do you dislike about Hiver in Gmail?** Third-party integrations do not work most of the time (ie - Jira) Hard to tell if a user has read the same email as you. High frequency of platform updates. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows us to declutter, organize and assign a shared inbox between 6-10 employees. This inbox is used as a customer support help desk and our support team uses Hiver to manage customer communications. We are able to communicate and assign internal employees to review specific emails. This saves our team time and creates better awareness of everything that is being done. ### 47. Very Helpful to Our Team's Efficiencty **Rating:** 5.0/5.0 stars **Reviewed by:** Emily  R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** It is very easy to use and the customer service has been amazing. It has helped our team to move through emails much more efficiently. **What do you dislike about Hiver in Gmail?** I don't really have any complaints. I look forward to them improving their use of AI. **What problems is Hiver in Gmail solving and how is that benefiting you?** Our team is able to answer emails as a group which allows people with lighter loads that day to take on more and improves our response speed. It also allows us to easily loop in teammates without creating messy forwarding threads. ### 48. Ease of use makes supporting clients efficient and effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Rich M. | Digital Marketing Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Dealing with support requests and assigning to users its seamless. **What do you dislike about Hiver in Gmail?** Sometimes the inbox view glitches and I see multiple support inboxes but can't click them **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps keep track of client requests, and gives our company visibility so anyone can step in and help. **Official Response from Akshay Adheesh:** > Hey Rich, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is helping you keep track of client requests and providing visibility for your company. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 49. Hiver allows me to keep tabs on important email strings that could be lost otherwise **Rating:** 4.5/5.0 stars **Reviewed by:** Erik N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Hiver in Gmail?** The assignment feature allows for everyone to know who the action is on in a sequence **What do you dislike about Hiver in Gmail?** Some of the search can be cluncky, I sometimes have a hard time searching for things **What problems is Hiver in Gmail solving and how is that benefiting you?** It is keeping track of everything so nothing can get forgotten ### 50. Manages low - medium customer service well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Hiver in Gmail?** I like that it is in my direct Inbox, but I can also hide it from my main view. It gives other team members not in investor services visibility in a platform they are familiar with. **What do you dislike about Hiver in Gmail?** Sometimes when workloads are high it is a lot to manage in personal inbox where ticketing systems work better for my mental filing. **What problems is Hiver in Gmail solving and how is that benefiting you?** All emails come to one place and we can easily have visibility over the teams workload ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+11%3A26%3A39+-0500&secure%5Bsession_id%5D=d613c9cb-69b5-4656-97e4-a06f632113d5&secure%5Btoken%5D=4188cfa9e00c5727ef1a0692024f7121ecbd08b485360a03ac845b3e218b71da&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - 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