--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1281 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1281 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,281 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. Hiver pros and cons **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Hiver in Gmail?** the efficiency and that this is so helpful in assigning different tasks to our team members This crucial for those who work in Customer support and have a shared inbox **What do you dislike about Hiver in Gmail?** hiver constantly change their plans and the competition is growing fast **What problems is Hiver in Gmail solving and how is that benefiting you?** To assign task easier in a common email ### 2. Good but has some flaws **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** Easily being able to assign emails and discuss the email internally without creating more emails in your inbox **What do you dislike about Hiver in Gmail?** There seems to be a few bugs, quite often when you are using hiver it will flick out of one inbox to your main inbox **What problems is Hiver in Gmail solving and how is that benefiting you?** Internal communications without needing to email each other **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that you find Hiver helpful for internal communications and email assignment. However, we are equally concerned about the challenges you've encountered. If the issue persists, we would greatly appreciate the opportunity to discuss this concerns further and work towards a resolution. Please feel free to email our 24/7 Hiver support team at support@hiverhq.com, so that we can better understand this specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 3. Easier way of managing google groups for customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** saves time, makes incoming requests less likely to be missed **What do you dislike about Hiver in Gmail?** The pricing is a little on the high side considering it is replacing a free way of just using google groups prior. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's helping to track and assign incoming emails to our customer service team helping make sure nothing is missed. ### 4. Using it for 1 year **Rating:** 3.5/5.0 stars **Reviewed by:** Sheila S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** How can my team and I can see the same information at the same time. The easy way to create labels and assignments **What do you dislike about Hiver in Gmail?** Sometimes it takes a bit of time to show me the shared inboxes that my team uses. **What problems is Hiver in Gmail solving and how is that benefiting you?** The ease of responding to all emails in my support team. **Official Response from Akshay Adheesh:** > Hey Sheila, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is helping your support team respond to emails more efficiently. However, we are equally concerned about the challenges you've encountered. If the slowness issue persists, we would greatly appreciate the opportunity to discuss these concerns further and work towards a resolution. Please feel free to email our 24/7 Hiver support team at support@hiverhq.com, so that we can better understand this specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 5. The product is very usefull **Rating:** 4.5/5.0 stars **Reviewed by:** Francine R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Hiver in Gmail?** The assigned emails, there is so much easier to complete task with this. **What do you dislike about Hiver in Gmail?** That I'm not using all the tools. Most because I don't find so useful until someone explains me with examples **What problems is Hiver in Gmail solving and how is that benefiting you?** The order to have the correct emails and the task we need to do. ### 6. Simple and Easy for Billing Mail Management **Rating:** 4.0/5.0 stars **Reviewed by:** Ravitheja A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** Ticketing System, ease of assigning, Tracking of the status of the Invoices, ease of checking status of the team open Items and why they are pending. We can write Notes there and Tag Partucular person in the Team. **What do you dislike about Hiver in Gmail?** There is space for improvement in terms of Closed Stat9and Pending Staus of the tickets like once we closed the ticket means everything done so if new mail comes to that thread hiver should put some extra alerting system otherwise there is no use of closing that ticket and again it is opening simply with new mail in the thread. **What problems is Hiver in Gmail solving and how is that benefiting you?** Earlier we use manual forwarding of emails to get the invoice accounted and it is very difficult to track the stauts there but with hiver we simply assign and we can see the status on the right panel. **Official Response from Ashmit Chakravarty:** > Hello Ravi, Thank you for the feedback. We are glad that you and your team are able to make full use of Hiver's email management. We will be happy to share your feedback on 'Closed' emails with our Product team to take into consideration. Ashmit | Marketing, Hiver ### 7. Hiver is better than Gmail only! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Hiver in Gmail?** Hiver is better than Gmail only! Now we can work together on the same mailbox, before it was difficult **What do you dislike about Hiver in Gmail?** Sometimes when we wants to reply to a customer, we reply to ourself... We have to change the email address manually **Recommendations to others considering Hiver in Gmail:** Have fun! **What problems is Hiver in Gmail solving and how is that benefiting you?** Time, we economise some times ### 8. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Keeps my team organized and able to divide work in a productive manner. **What do you dislike about Hiver in Gmail?** N/A. It helps my team immensely! We have no complaints. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have a shared inbox that is difficult to monitor with multiple people. The application of Hiver to this dynamic has made responses easier. ### 9. It is a best app for tagging emails **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hiver in Gmail?** The automation function helps us a lot to spend less time on email reading and concentrate on more important things. **What do you dislike about Hiver in Gmail?** When I start a new email can not use the templates function. **What problems is Hiver in Gmail solving and how is that benefiting you?** The tagging helps us to delegate tasks to each other easier than before Hiver. **Official Response from Anu V:** > Hey there, We love that you're putting Hiver's Automations & Tags to good use. Hiver can also automate the delegation of emails or close emails based on certain criteria. Hiver's Email templates can be used when composing a new email from your Hiver login. Please contact us at support@hiverhq.com so we can help you with this.  Anu | Hiver Customer Success ### 10. Every day use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** I love how seamless it is and how it works with gmail **What do you dislike about Hiver in Gmail?** It doesn't automatically change your phone presence when you login in the morning **What problems is Hiver in Gmail solving and how is that benefiting you?** I really don't think that Haver has a lot of problems, but they continue to make the program easier ### 11. Hiver helps us share our emails and stay organized **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** There are many projects that our team works on that requires us to share documents and emails. Hiver allows us to create Shared labels and subfolders that we can each file our emails into and then refer back to. The shared label feature keeps us organized, and we can quickly find related emails on the project, whether we sent them or received them directly. We also regularly use the shared template email function. This saves us significant time when sending out repetitive emails. **What do you dislike about Hiver in Gmail?** We would love to have a search filter on the Shared labels but even without that functionality we value the tool enough to still use. **What problems is Hiver in Gmail solving and how is that benefiting you?** Allowing my team to be able to share emails on projects and to file them where we can refer back to them at any time. **Official Response from Ashmit Chakravarty:** > Hello Darlene, Thank you for the feedback. It's great to know that Hiver's Shared Labels is contributing to the efficiency and collaboration of you and your team. We also request you contact us at support@hiverhq.com so that we can help you in setting up Gmail search filters for the Shared Labels. Ashmit | Marketing, Hiver ### 12. Very happy using Hiver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Hiver in Gmail?** Great value for money. Love that it is integrated with gmail so we don't have to use yet another service. Great collaboration and ease of view. Fast and efficent customer support. **What do you dislike about Hiver in Gmail?** Sometimes the integration dissapears from gmail but usually it reappears after refreshing. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows us to collaborate on shared inboxes and allow us to understand what emails have been responded to. Previously we had no overview of who had responded to what and if the issue was resolved. ### 13. It's great if you have a widespread team! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Hiver allows email collaboration and internal conversations to stay internal while getting rid of email forwards **What do you dislike about Hiver in Gmail?** The Gmail extension is sometimes glitchy and tends to slow down Gmail speed **What problems is Hiver in Gmail solving and how is that benefiting you?** It keeps internal email flow to a minimum and connects departments **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that you find Hiver helpful in keeping internal email flow to a minimum and connecting departments. However, we are equally concerned about the challenges you've encountered. If the slowness issue persists, we would greatly appreciate the opportunity to discuss these concerns further and work towards a resolution. Please feel free to email our 24/7 Hiver support team at support@hiverhq.com, so that we can better understand this specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 14. Hiver App **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Hiver in Gmail?** that allows to save drafts and another coworker can edit the same template **What do you dislike about Hiver in Gmail?** when you tag somebody on an email sometimes doesn´t appear the notifications **What problems is Hiver in Gmail solving and how is that benefiting you?** easy communication between teams and allows to share templates that are useful to different teams ### 15. Hiver really helped our workflow! **Rating:** 4.0/5.0 stars **Reviewed by:** Rachelle B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Hiver in Gmail?** Hiver helped us organize our inbox and our workflow. The automations work quite well, and it's great to be able to keep track that client emails are being replied to. **What do you dislike about Hiver in Gmail?** Occasionally automations don't work as well as I'd like, but the support team and account management is great and have provided dedicated support to fix issues. **What problems is Hiver in Gmail solving and how is that benefiting you?** Ensuring that all emails are answered and by the right person. It also helps us log our customer journey and makes it easy to locate past customer interactions. **Official Response from Ashmit Chakravarty:** > Thank you for the feedback. It's great to know that Hiver's Automations & Email management is contributing to the efficiency and collaboration of you and your team. We are pleased to hear that the support team provided the right assistance. Please do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 16. Hiver product **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Hiver in Gmail?** I find Hiver as an incredible tool for organization, where you can get notified of any task or instruction. **What do you dislike about Hiver in Gmail?** I don't see anything wrong with Hiver. It is really very useful. **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps a lot to keep my tasks up to date. ### 17. SUPER ULTRA USEFUL **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** I use it in my job and it is the most effective way to be even more organized, **What do you dislike about Hiver in Gmail?** sometimes it does not charge properly or shuts down **What problems is Hiver in Gmail solving and how is that benefiting you?** The way the emails are distributed in to the team **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been instrumental in helping you stay organized at work. However, we are equally concerned about the challenges you've encountered. If the issue persists, we would greatly appreciate the opportunity to discuss this concern further and work towards a resolution. Please feel free to email our 24/7 Hiver support team at support@hiverhq.com, so that we can better understand this specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 18. Sales Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** natalie r. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Easy use of collaboration. I able to work along with team mates on a single issue **What do you dislike about Hiver in Gmail?** left side bar buggy. shows duplicates when I have multiple shared inboxes. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver solved this issue of visbilty into key problems **Official Response from Akshay Adheesh:** > Hey Natalie, I'm Akshay, the Support Manager at Hiver. Your positive feedback is invaluable, and we're thrilled to hear that Hiver has helped improve visibility into key problems for you. However, we're also attentive to any challenges you may have encountered. If you encounter any persisting issues, please feel free to contact our 24/7 Hiver support team at support@hiverhq.com. We're dedicated to providing timely assistance and resolving any concerns you may have. Best regards, Akshay Adheesh Hiver Support ### 19. The perfect tool for achieving organisational excellence! **Rating:** 4.5/5.0 stars **Reviewed by:** Xin-rui L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Hiver in Gmail?** I really enjoy using Hiver to stay organised and collaborate with my team. The intuitive email layouts are a great way to quickly create shared drafts that make the workflow smoother. I'm also incredibly impressed with the responsiveness of their customer service - it's never been a problem to get in touch with them! Whenever they direct me to other resources or offer advice on how to solve problems, their words always come through clearly, which is so reassuring when you're looking for professional advice. **What do you dislike about Hiver in Gmail?** Sending emails from multiple addresses can be confusing without careful consideration. Conversations with the same customer are also spread across different email threads, which can confuse users if they respond to the same message twice. To avoid this frustration, it's important to constantly monitor your customers' inboxes for new messages - a tedious task if you don't use Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver has helped me and my coworkers stay on the same page when discussing important topics. We don't have to worry about messages getting lost or overlooked—they're always accessible in a centralized, shared inbox that we can all access quickly. **Official Response from Ashmit Chakravarty:** > Hello Xin-rui, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. We will also share your kind words with the Support team! With the newly released feature, Conversation ID, you can now easily track customer conversations. Let us know if you like it. Ashmit | Marketing, Hiver ### 20. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Ability to assign emails and see who is responding **What do you dislike about Hiver in Gmail?** Having to have email inbox in thread view **What problems is Hiver in Gmail solving and how is that benefiting you?** It is allowing us to have all of our emails in one place and distribute them as needed ### 21. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Patricio C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Hiver in Gmail?** The notes and the status of the e-mails and also that you can notify your peers about the e-mails **What do you dislike about Hiver in Gmail?** Sometimes it has some bugs regarding the status of the e-mails **What problems is Hiver in Gmail solving and how is that benefiting you?** keeping my e-mails in order ### 22. Hiver review for customer support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Hiver in Gmail?** Easy integration with gmail. Customer support is prompt, thorough, and kind. I like the autotagging and ability to assign and tag team members. I also like the easy link sharing so I can collaborate with my teammates on tricky cases. **What do you dislike about Hiver in Gmail?** It can be a bit glitchy. Long loading time upon initial login. Not easy to run reports and collect the data we need. It's difficult to search back through old/closed messages. Some of my complaints may be specific to gmail- but it is hard to follow along a conversation in email threads and sometime the formatting makes it hard to see and read an entire email. I wish I could make the email thread larger on the screen and easier to read (I can only do this with a response and the email thread disappears). **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps us sort the emails into categories and share them with the appropriate parties. It helps keep track of where we are with each help desk ticket. ### 23. Its been amazing. Has helped me to be more organized and support my team. **Rating:** 4.0/5.0 stars **Reviewed by:** Mirley C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Hiver in Gmail?** I like tagging my team and assigning them positions and tasks. It also allows me to assign tags to emails and lets me see the best way to label things and keep my emails organized. Hiver makes looking at a shared email easier. **What do you dislike about Hiver in Gmail?** I don't particularly appreciate that Hiver must select several emails and can't assign and tag in the same function. It makes you choose two different functions. I hope this is something that can get worked on. **What problems is Hiver in Gmail solving and how is that benefiting you?** We share an email for our HR department, and there are about three people that use it, which made it difficult in the past to keep track of who owns what and does what. We used to miss many emails and not respond promptly. **Official Response from Ashmit Chakravarty:** > Hello Mirley, Thank you for the feedback. We are glad that Hiver is helping you and your team in efficiently delegating and completing tasks. Regarding your concern, assignment and tagging are kept separately since they are two different features. We would be glad to help if you need any additional information for your workflow. Please write to us at support@hiverhq.com Ashmit | Marketing, Hiver ### 24. A great service that helps customer service and sales teams scale **Rating:** 4.5/5.0 stars **Reviewed by:** Raimer E. | Senior Web Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Hiver in Gmail?** In my organization, we use Hiver to manage our shared inboxes. We use these inboxes to communicate with external customers and respond to their queries while also using them to manage internal support tickets for staff across the organization. The effective synchronization between Hiver and G-Suite has created a more holistic environment, significantly improving collaboration and helping us deliver an enhanced customer experience. Among the features I like most about Hiver is the ability to assign emails internally, share inboxes and categorize messages by status (open, pending or closed); our overall experience using this tool has been good. **What do you dislike about Hiver in Gmail?** Currently, ticket creation is limited to email interactions between our customers and our organization. It would be more advantageous to have the option to generate a ticket directly in Hiver on behalf of a customer. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver stands out for its ease of use, administration, and exceptional support service. Its features have been very useful in improving our organization and knowledge at work. Its ability and options to manage shared inboxes are beneficial to us. **Official Response from Ashmit Chakravarty:** > Hello Raimer, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. We have now released a new feature, Conversation ID. Please try it out and let us know if it solves your concerns. And do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 25. We love Hiver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** It is very helpful to assign support emails that come in to specific folks, and great that we can see when someone is typing. It is also great to have visibility into what the team is working on. I use it daily. **What do you dislike about Hiver in Gmail?** I can't think of anything that I dislike. **What problems is Hiver in Gmail solving and how is that benefiting you?** We can be overwhelmed with support requests, and it is very easy to now divide them between the team. ### 26. New User of Hiver **Rating:** 4.0/5.0 stars **Reviewed by:** Rich G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** The look and feel of the layout in email forms. **What do you dislike about Hiver in Gmail?** That is isn't responsive right away sometimes. **What problems is Hiver in Gmail solving and how is that benefiting you?** Bringing in customer and user emails to one pane of glass so to speak. **Official Response from Akshay Adheesh:** > Hey Rich, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that you are satisfied with our product. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 27. It´s a little difficult **Rating:** 4.0/5.0 stars **Reviewed by:** Maria Jose G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Hiver in Gmail?** I like the automation, it helps us a lot. **What do you dislike about Hiver in Gmail?** It´d be nice to assign an email to more than one person **What problems is Hiver in Gmail solving and how is that benefiting you?** i do not know what is improving ### 28. Hiver- Assists in organizing our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Hiver in Gmail?** That mutiple people are able to address a single email in a comment. **What do you dislike about Hiver in Gmail?** Sometimes the bell notifications can become confusing to organize what is tagged for me. **What problems is Hiver in Gmail solving and how is that benefiting you?** Staying organized ### 29. Love Hiver keeps everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** i love that i can assing things to specific people and still see the status of everything **What do you dislike about Hiver in Gmail?** i do not have any dislikes at the moment **What problems is Hiver in Gmail solving and how is that benefiting you?** having multiple people in the same inboxes without having to sign into multiple emails it is all combined into one inbox, the ability to assign people to certain things and still be able to review the status and see once complete. ### 30. Credentialing Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Anette V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Hiver in Gmail?** Assign emails to my team members for better organization **What do you dislike about Hiver in Gmail?** Nothing everything is good with the system **What problems is Hiver in Gmail solving and how is that benefiting you?** Assign emails to all my team members and is really useful ### 31. "Only wish I had started using HIVER sooner!!!" **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar Martin E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Hiver in Gmail?** I like that I can create shared mailboxes for my team, shared folders with assigned managers, and customizable options per folder. I LOVE how it integrates with GMAIl. I love how I can tag a team member with a customer/client's email. We regularly hyperlink to client's emails for references in our CRM. MUCH EASIER than printing PDFs and saving into the files. I love the shared mailboxes because we can all work together to handle a lot of matters. I love the shared templates that we can created. BUT MOST OF ALL - I love the shared drafts (as long as its in a shared mailbox), my team and I can move things forward quickly and SEAMLESSLY. Also, their admin panel is so very easy to use even for someone like me. **What do you dislike about Hiver in Gmail?** I dislike how clunky it can be to use a shared draft. I dislike how the notifications are not as pushy as they need to be for my team members (some need a more vivid reminder) to check their notifications. I dislike very little about HIVER. **What problems is Hiver in Gmail solving and how is that benefiting you?** HIVER solves a very simple problem: emails are modern day mailboxes. As a lawfirm, we typically distribute the mail based on responsibilities. That is hard to do with GMAIL/OUTLOOK. HIVER makes it easy. We can share folders, create rules in GMAIL, and move cases along quickly and with minimal effort. Clients get responses that we all collaborate on (with our shared knowledge), and are happy with the quick turnaround. In short, we get back to our customers and they love us for it. Also, when interacting with agencies via EMAIL (which is the new norm), we can do so from a shared email and inbox. It is seamless. I cannot stress enough how much time this saves me when running a practice. Their regular updates and communications keep getting better which shows me that they are not stagnant or resting on their laurels. Their support team is responsive (fast) and detailed. **Official Response from Ashmit Chakravarty:** > Hi Cesar, It is great to hear from you! We are glad that Hiver is turning out to be so effective and useful for you and the team. Please know if you have any questions /difficulties, we are always ready to help at support@hiverhq.com. Ashmit | Marketing, Hiver ### 32. Use Hiver on a daily basis would be lost with out it **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** Ease of use and fact I can assign emails to agent s so they dont miss things **What do you dislike about Hiver in Gmail?** Need more function on moving multiple emails at a time. **What problems is Hiver in Gmail solving and how is that benefiting you?** Nothing ### 33. Game changer!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Hiver in Gmail?** Centralizing our email and using Hiver for a collaborative inbox has been revolutionary for streamlining the customer experience and safekeeping continuity when teammates turnover or are out of office. **What do you dislike about Hiver in Gmail?** It's an investment. You can't enjoy Hiver without spending considerably. **What problems is Hiver in Gmail solving and how is that benefiting you?** Provides ONE email address to all clients to access all teammates. It's great for making sure that everyone has what they need and reducing cluttered e-mail traffic. ### 34. Useful for basic support functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Justin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Hiver in Gmail?** It is integrated into the Gmail web app, which is familiar. It allows me to collaborate easily with my team to respond to customer requests. Assignment and re-assignment are simple tasks. The tags feature allows me to track things based on whatever data points I want. Marking cases as closed or pending is straightforward. Email templates make everyday communications more efficient. **What do you dislike about Hiver in Gmail?** I cannot create customer profiles. I cannot pre-fill information into email templates like customer name, address, etc. It does not integrate with my ERP Netsuite. The loading of shared inboxes is not instantaneous and sometimes requires a refresh. I notice some threads will re-open before I receive the customer's reply, which can be confusing and interrupt my workflow. **What problems is Hiver in Gmail solving and how is that benefiting you?** My team consists of 6 people who share the orders inbox. Hiver makes it easy to reference conversations with customers from the past and take over as needed when the primary rep is unavailable. This allows us to easily balance the incoming support load. **Official Response from Ashmit Chakravarty:** > Hey Justin, Thank you for the feedback! We are glad Hiver has made customer interactions and everyday work seamless for you and the team. To address your highlighted concerns, I have looped in your Account Manager, who will reach out via email. Ashmit | Marketing, Hiver ### 35. Great ticketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Efficient, Clean, and highly-customizable with great integrations. **What do you dislike about Hiver in Gmail?** There isn't anything to complain about. Keep up the great work. **What problems is Hiver in Gmail solving and how is that benefiting you?** Helping internal ticketing system to timestamp responses to internal requests. ### 36. Hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** It works great! I like the options available. **What do you dislike about Hiver in Gmail?** Having to open an email to assign it, a check box would be better. **What problems is Hiver in Gmail solving and how is that benefiting you?** Sharing an inbox with coworkers. ### 37. Very smooth and user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Hiver in Gmail?** Ease of use and the advantage of categorizing. **What do you dislike about Hiver in Gmail?** There is nothing I dislike as of now in Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Using Hiver for shared inbox and Help Desk **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. It's great to hear that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 38. Hiver is changing the way we provide administrative support to our users **Rating:** 5.0/5.0 stars **Reviewed by:** Frank O. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** The fact that Hiver is fully integrated with GMail. Our Hiver users only have a single interface to use to provide support. There's no need to open "another application" or another browser window to start providing support. Additionally, the speed at which Hiver integrates new possibilities, functions, and options is impressive. And most of all, Hiver's support team(s) (including experts), customer-facing functions (sales, success manager, ...) and hierarchical senior people (VP, ...) are listening to the customers and helping to solve eventual issues or planning new features to accommodate the needs. **What do you dislike about Hiver in Gmail?** There are no significant concerns about using Hiver and nothing to dislike. Hiver constantly evolves by implementing fixes, changes and features. What else could a customer want? **What problems is Hiver in Gmail solving and how is that benefiting you?** Our Administrative Support teams provide support throughout the region using Hiver. The whole support runs from a single GMail interface or every user, thus eliminating the need for an additional separate tool. Rather than being overwhelmed with emails, everything is now well structured in Hiver and assigned to the various support people for further actions. Where the users previously received support requests sent to their work email addresses, everything arrives through several centralised addresses within the Hiver environment. This allows a much better follow-up and continuity during holidays and absences. **Official Response from Ashmit Chakravarty:** > Hello Frank, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 39. N/A **Rating:** 5.0/5.0 stars **Reviewed by:** Alonso C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Hiver in Gmail?** Usability and functions, the way the system is implemented. **What do you dislike about Hiver in Gmail?** There is nothing to dislike about Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** the assignment of emails per person responsible ### 40. Very useful and efficient with easy automations settings **Rating:** 5.0/5.0 stars **Reviewed by:** Jogeswari P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** It is quite flexible and the fact that I don't see to use another platform to check and assign statuses to our emails. It can all be done via gmail itself. **What do you dislike about Hiver in Gmail?** There are some things which can be improved. For example, closed emails can have different color so that it is instantly visible. Also, hoping in the future it will allow for whatsapp business integration also like wati etc. **What problems is Hiver in Gmail solving and how is that benefiting you?** The fact that we can use a shared inbox with multiple users and update statuses and leave notes is very useful. We experiemented with various options and this one worked best for us with least amount of disruption as it was within the gmail inbox itself. **Official Response from Ashmit Chakravarty:** > Hello Jogeswari, Thank you for the feedback. We hope Hiver's email management can continue to be beneficial to you and your team. We will discuss your feedback on Closed emails internally and take it under careful consideration. While the WhatsApp chat integration is already live, keep an eye on future releases we have in store! Ashmit | Marketing, Hiver ### 41. Best email management software we have found **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Hiver in Gmail?** Hiver streamlines our company processes. We are able to delegate work more effectively as well as notifying each other of work that needs to be done. The rules also save us time and prevent unnecessary clutter in our inboxes. **What do you dislike about Hiver in Gmail?** The most frustrating thing is using Hiver with a shared company email. If I delete an email in my inbox, it deletes it for everyone and removes it from Hiver. Sometimes, the rules do not apply properly, and some emails slip through the cracks. There are also times when I create a rule to automatically close an email, but it still ends up in the unassigned inbox. Also, having two inboxes (regular and Hiver) is slightly annoying. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver solves excessive inbox clutter due to the large volume of emails we receive from clients on a daily basis. Since each of us is assigned to one client, but we share a company email, we can use rules to automatically assign emails to the designated employee. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. We would love to understand your concerns and workflow in detail and provide solutions. Kindly contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 42. Work review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** It is user friendly and easy to navigate **What do you dislike about Hiver in Gmail?** I have not experienced any problems so far **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps to manage calls ### 43. Game-Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Hiver in Gmail?** The ability to write notes looping coworkers and managers in when needed. It's so helpful to be able to tag said coworker or management into emails where you need assistance, have some recognition, or where you want others to read through notes or acknowledge. Also having the ability to create an inbox where all emails can filter into and the ability to assign emails to certain staff based on need or client base. Adding SLA for metric purposes. **What do you dislike about Hiver in Gmail?** Sometimes the SLA is off. If a client emails back into an already closed email, it'll factor in the time and cause SLA to be thrown off. **Recommendations to others considering Hiver in Gmail:** Do it! You wont regret it. **What problems is Hiver in Gmail solving and how is that benefiting you?** Client emails are always answered to at reasonable time. How our company has it set up, everyone has the ability to see emails coming in to our main company email and that gives us the ability to really jump in and assist clients regardless of if someone is out of office or not. All hands on deck serving our clients. **Official Response from Aditi Dewan:** > Hey there, I am Aditi from the product team at Hiver. I apologize for the issue you faced with notifications. Can you please reach out to our support team at support@hiverhq.com and share your concern? Alternatively, you can also initiate a chat from your Hiver account. Our team will look into it and resolve at the earliest. Regards, Aditi ### 44. Great for program emails **Rating:** 5.0/5.0 stars **Reviewed by:** Meg A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** We have multiple emails set up for our organizations programs. It's wonderful that we can assign the email to a unique person within the department. I also love that it keeps all my shared in one place so I can see what's assigned to me. **What do you dislike about Hiver in Gmail?** I don't get the alerts on my phone like I do with my regular Gmail account. I probably could research the setting to fix that. Otherwise everything is great with the program. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have multiple people working on each program so it's wonderful when you don't have to manual forward emails. You just assign them to people. You can also leave notes about why you're assigning them. **Official Response from Ashmit Chakravarty:** > Hello Meg, Thank you for the feedback. It's great to hear that Hiver's email management is contributing to the efficiency and collaboration of you and your team. To get alerts from the Hiver mobile app, kindly contact us at support@hiverhq.com and we will help you right away! Ashmit | Marketing, Hiver ### 45. Hiver is great for use of templates and organizing workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** I love how I can use templates automatically for different kinds of cases for my legal team. I use those to send them to my clients. **What do you dislike about Hiver in Gmail?** I guess too much information sometimes and its a bit overwhelming to see so much categorisation. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is solving template organisation for me and with that I am able to segregate work. ### 46. Really good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Hiver in Gmail?** I think it is very useful too when working with a team. It makes things faster **What do you dislike about Hiver in Gmail?** I like everything, I don't think there is any feedback on my end. The customer support is really good and very helpful **What problems is Hiver in Gmail solving and how is that benefiting you?** It makes the work so much faster and it is easier to work on your team with the shared mailbox ### 47. ASL scheduler **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Organizations, open/pending/closed features, tagging, labels **What do you dislike about Hiver in Gmail?** A bit too slow. I get emails faster from outlook than hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Not sure. **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. I wanted to personally reach out and thank you for sharing your experience with us. We truly value all feedback, and I'm sorry to hear that your recent experience with our product did not meet your expectations. Please know that we are genuinely concerned about the challenges you've encountered. We would greatly appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to contact me directly at akshay@hiverhq.com, so that I can better understand your specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 48. Efficient and Straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Phyllis V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Hiver in Gmail?** Very helpful in delegating emails to certain departments and people. **What do you dislike about Hiver in Gmail?** None as of writing. Its doing its intended job so no complaints here. **What problems is Hiver in Gmail solving and how is that benefiting you?** We don't have to login using one email. We can all be in our own email addresses and inboxes but still be able to attend to a shared inbox. Assigning emails and monitoring them is also an amazing feature **Official Response from Ashmit Chakravarty:** > Hello Phyllis, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 49. Hive is an amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Hiver in Gmail?** Hiver fills in those gaps that Gmail Workspace suffers from. If you have tried Google Groups you know the limitations. HIver brings your groups into your Gmail, keeps them separate, and initially marks them as unassigned. Anybody on the Group team can assign them as they see fit. You can even move an email to another group. All emails assigned to you collect in an "assigned to you" summary tab. There is also a whole tagging system to add additional context. Your original inbox remains unchanged. No more forwarding emails between team members. In our case, often one person handles their portion of the task then reassigns the email to another team member. There is also a whole chatter feature so an ongoing discussion can be had for each email. It is harder to describe Hiver then it is to see a demo which I highly recommend. It has helped us immeasurably. HIghly recommended. We could not live without it. **What do you dislike about Hiver in Gmail?** I don't see any problems yet. It is not free but worth the investment. Google should buy Hiver and make it a feature. **What problems is Hiver in Gmail solving and how is that benefiting you?** Email overflow and assigning tasks. Taking care of customers and making sure nothing falls between the cracks. **Official Response from Ashmit Chakravarty:** > Hi Joesph, We are glad to hear such kind words. Such appreciation motivates us to go the distance. Happy to know that you are able to create an efficient email management system through Hiver. Thank you for choosing us. Ashmit | Marketing, Hiver ### 50. Love Hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Hiver in Gmail?** Being able to see all company emails sent within the Hiver. **What do you dislike about Hiver in Gmail?** So far, I have not experienced anything negative with Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** N/A ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A37%3A40+-0500&secure%5Bsession_id%5D=9fa70faa-7e4d-4128-90a4-f5c3564ba7dc&secure%5Btoken%5D=8722b9d6ab8e6279f06a372f78e29219588e12066328860f8c9659cd930ffee9&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration - Social Media Integration - Third-Party Integrations **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing **** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization ## Top Hiver in Gmail Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Front](https://www.g2.com/products/front/reviews) - 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