Hiver Reviews & Product Details

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle. Key features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. Beyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.

Product Website

Seller

GrexIt, Inc.

Discussions

Hiver Community

Languages Supported

English

Product Description

Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.

Overview by

Nohin Pappy Nelson

Pricing

Pricing provided by Hiver.

Free

View More Pricing Information

Hiver Media

Hiver Demo - Deliver great customer support across channels

Hiver allows teams to efficiently manage customer interactions across various channels, all from your inbox. The supported channels include email, phone, WhatsApp, live chat, and analytics, enabling businesses to deliver seamless and responsive customer support. The sleek design and intuitive lay...

Hiver Demo - Simplify how your team collaborates

Hiver allows teams to assign conversations, track statuses, and tag colleagues for assistance—all without leaving the inbox. By enabling behind-the-scenes teamwork, Hiver helps teams deliver exceptional support experiences to customers, employees, and vendors. The user-friendly design ensures str...

Hiver Demo - Automate to focus on what matters

The automation and AI-powered features help teams focus on what truly matters. You can build custom automation workflows to handle repetitive tasks, freeing up your team’s bandwidth for more critical work.

Hiver Demo - Get insights to improve team performance

Hiver Analytics empowers teams to measure performance, optimize workflows, and enhance customer service efficiency. With real-time insights into key metrics like response times, resolution rates, and team workload distribution, users can identify trends and make data-backed decisions.

Hiver Demo - Plug and play your favorite apps with Hiver

Hiver Integrations connect seamlessly with the tools your team already uses, creating a unified, efficient workspace. By integrating with popular platforms like Slack, Salesforce, Asana, and WhatsApp, Hiver enhances collaboration, simplifies processes, and boosts productivity.

Official Downloads

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Case Study: Flexport Handles Emails In 50% Less Time With Hiver

Interactive Demo

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Ashley J.

Administrative Assistant

Small-Business (50 or fewer emp.)

6/19/2025

"Love Hiver!"

5/5

What do you like best about Hiver?

Hiver is super easy to use, helps streamlines processes, know who needs to take care of what and the current status. Customer support is amazing also. Plus the ease of integration. Amazing platform I would recommend to anyone. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I don't dislike anything about Hiver! It's an amazing feature. Review collected by and hosted on G2.com.

Abdul A.

SDR

Small-Business (50 or fewer emp.)

6/19/2025

"Hiver for my customer support emails"

5/5

What do you like best about Hiver?

I love that I can track all the emails and when I have completed them I can either put them on pending or closed Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Nothing I can suggest to improve. The system works for what I need it to. Review collected by and hosted on G2.com.

Jordan C.

Sales

Mid-Market (51-1000 emp.)

6/19/2025

"Hiver makes running the business easier"

4.5/5

What do you like best about Hiver?

The level of automation that allows my sales team to function seamlessly has increased our sales. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Honestly, it has improved productivity so I can not say I have a dislike. Review collected by and hosted on G2.com.

Shannah P.

Manager

Small-Business (50 or fewer emp.)

2/18/2025

"Hiver ended a lot of arguements on wether or not Google Groups was working for our team, or not."

5/5

What do you like best about Hiver?

Hiver is easy to navigate and allows customers to always be taken care of! I never worry if our team has forgotten an email or not. I use Hiver every day and it allows us to stay organized. This software has been easy to use, implement and integrate into our team. We can always take care of our customers and ensure they are getting the best customer support! Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Not subscribing to the upgraded version.

I wish our company paid for the upgraded version because of the unreal analytics and automations. Review collected by and hosted on G2.com.

Response from Moinak Ray of Hiver

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Thank you for sharing your positive experience with Hiver! We're thrilled to hear that our software has helped your team stay organized and provide excellent customer support. Thank you for being a valued Hiver user!

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

5/25/2025

"Love the paid features, free features lacking"

4/5

What do you like best about Hiver?

The ability to have a shared inbox is crucial to my non-profit organization's success. We regularly get multiple emails per day spanning across various departments. After a trial of the paid version of the service, we were delighted to start using Hiver. U Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Unfortunately, our organization is unable to afford the paid version of the software. We would love to be able to use these features but at this moment, we are unable to make it work. The free version simply does not include some critical features that we would love to implement in our operation. Review collected by and hosted on G2.com.

Aminta P.

Property manager assistant

Small-Business (50 or fewer emp.)

6/11/2025

"Hyper has really helped improve my organization."

4/5

What do you like best about Hiver?

I like that I can track that emails are being answered in a timely manner. That includes myself or my assistant. I appreciate that I can set a reminder. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Sometimes it causes a little bit of confusion with my emails, but it’s not something that I cannot work around. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/8/2024

"organization help"

4/5

What do you like best about Hiver?

I like that you can assign emails to diff users, taking it out of your inbox- makes it easier to organize your emails and declutter. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

It's difficult to know if another person has reviewed something without them assigning it. I also don't like that you can't easily make a vacation responder for multiple inboxes Review collected by and hosted on G2.com.

Abbey B.

Administration Officer

Mid-Market (51-1000 emp.)

6/6/2023

"Hiver is the best!"

5/5

What do you like best about Hiver?

Hiver makes our roles so much easier and keeps our busy inbox manageable. We always know where we are up to. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Nothing at all! We have found everything about Hiver beneficial. Review collected by and hosted on G2.com.

Response from Ashmit Chakravarty of Hiver

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Hello Abbey,

Thank you for the feedback. We hope to continue being beneficial to you and your team.

Please continue using Hiver and do not hesitate to contact us at support@hiverhq.com for any questions.

Ashmit | Marketing, Hiver

Verified User in Law Practice

Small-Business (50 or fewer emp.)

12/17/2024

"Overall, Hiver has helped us organize our inbox and ensure emails are assigned appropriately."

4/5

What do you like best about Hiver?

The automations and the open/close features are very helpful for our team. We utilize automations to help ensure that recurring emails are forwarded to the correct person. The open/close feature helps us to ensure that each email is responded to and that every person who reaches out to us is accounted for. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Visually, it can be a little inconvenient. For example, the search bar in Gmail when in in a shared inbox is always full of text. I understand that's part of what makes it work, however, it would be great to have the search box empty. In addition, the mobile app is not very dependable, as there are times it does not update. So I have had to access my email from computer rather than being able to manage shared inboxes from my phone. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

The biggest problem Hiver helps us solve in ensuring we do not miss emails. In addition, the automations help us manage to ensure that emails are assigned to the correct person. We have a high volume of email coming to our inbox and we were running into issues with occasionally missing emails. The open/close feature has helped to ensure every email is accounted for. The automations save us time as well. Review collected by and hosted on G2.com.

Connie K.

Entrepreneur and Immigration Attorney

Small-Business (50 or fewer emp.)

6/19/2025

"Changed the way we do business!"

5/5

What do you like best about Hiver?

When it comes to handling communication, struggling with who will need to do what by when is no longer an issue thanks to Hiver! Their support is top notch and responsive. An excellent addition to our GSuite and to our team. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I cannot think of anything we dislike... Review collected by and hosted on G2.com.