Compare Gmelius and Hiver 
At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Free
Gmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansHiver
Star Rating
(1,281)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gmelius. Users appreciate Hiver's ability to streamline email management, with one reviewer noting how it helps keep a record of mail closing and resolving issues, enhancing the customer experience.
- According to verified reviews, Hiver's shared inbox and collaboration features are particularly praised for their effectiveness. Users highlight how easy it is to assign emails and track tasks, which has transformed their team's workflow and made operations more organized.
- Users say that Gmelius offers valuable automation features, particularly for workflows and scheduling. One reviewer mentioned that Gmelius makes Gmail much better by allowing automatic follow-ups, which has alleviated their previous struggles with keeping up with communications.
- Reviewers mention that Hiver's ease of use and setup are standout features, with many users finding the onboarding process intuitive. This is reflected in the high ratings for user experience, where Hiver outperforms Gmelius, making it a preferred choice for teams looking for a straightforward solution.
- G2 reviewers highlight that while Gmelius has a strong focus on automation, it falls short in overall user satisfaction compared to Hiver. Users have noted that Gmelius can be less effective in managing shared inboxes, which is a critical feature for many teams.
- According to recent feedback, Hiver's customer support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. In contrast, Gmelius, while still providing decent support, does not match the level of satisfaction reported by Hiver users.
Pricing
Entry-Level Pricing
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Gmelius
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.5
568
9.0
991
Ease of Use
8.3
575
9.1
1,015
Ease of Setup
8.1
251
9.0
591
Ease of Admin
8.3
246
9.2
452
Quality of Support
8.7
496
9.2
919
Has the product been a good partner in doing business?
8.5
237
9.2
443
Product Direction (% positive)
8.6
537
9.1
984
Features by Category
Ticket and Case Management
8.7
75
|
Verified
8.8
212
|
Verified
8.6
78
|
Verified
8.7
215
|
Verified
8.8
86
|
Verified
8.6
222
|
Verified
9.0
74
|
Verified
8.5
205
|
Verified
9.2
53
|
Verified
8.2
177
|
Verified
9.0
76
|
Verified
8.3
189
9.0
79
|
Verified
8.6
208
|
Verified
8.9
55
|
Verified
8.1
112
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
8.8
62
|
Verified
8.2
160
8.9
77
|
Verified
8.9
217
|
Verified
8.8
62
|
Verified
8.5
190
Feature Not Available
7.5
109
Feature Not Available
7.5
104
Platform
6.9
66
|
Verified
7.5
175
|
Verified
7.6
84
|
Verified
7.8
160
8.4
104
|
Verified
8.8
214
|
Verified
8.7
75
|
Verified
8.2
175
|
Verified
8.1
72
|
Verified
8.2
193
|
Verified
7.9
94
|
Verified
8.4
207
|
Verified
Setup
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Not enough data
Management
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Not enough data
Generative AI
6.7
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.2
109
8.1
350
8.4
145
8.8
385
7.9
107
7.5
330
8.0
120
8.0
347
Integrations
Feature Not Available
6.8
286
9.2
175
9.3
395
Feature Not Available
7.1
281
Time Management
8.6
138
8.7
351
8.4
136
8.5
344
7.9
97
8.0
313
Generative AI
6.2
22
7.5
204
6.1
22
7.2
199
6.3
22
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.6
84
|
Verified
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gmelius and Hiver are categorized as Shared Inbox, Google Workspace Communication Tools, Help Desk, and Email Management
Unique Categories
Gmelius is categorized as Project Management Tools and Workflow Management
Reviews
Reviewers' Company Size
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Financial Services
3.1%
Other
69.3%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Alternatives
Discussions
How do I stop Gmelius collapsing Gmails left pane where it lists my folder?
1 Comment
LY
Hi Jürgen, thank you for your question.
Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail...Read more
Gmelius helps me to share my work and connect my team!
1 Comment
LY
Hi Lina,
Lina from Gmelius here :)
Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be...Read more
How do I stop Gmelius collapsing Gmails left pane where it lists my folder?
1 Comment
LY
Hi Jürgen,
Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy