Link copied to clipboard # Gmelius vs Hiver in Gmail Comparison - What are their main differences? Share [ Export ](/compare/gmelius/hiver-in-gmail/export.csv) GmeliusHiver in Gmail[+ Add Product](#) Pricing **Gmelius** Free Trial **Starting at $24.00** 1 User Per Month · Growth **Hiver in Gmail** Free Trial **$25.00** Per Month · GROWTH **Pricing Insights** from reviews Time to Implement **Gmelius** 1 month Based on 49 responses **Hiver in Gmail** 1 month Based on 193 responses Return on Investment **Gmelius** 13 months Based on 39 responses **Hiver in Gmail** 12 months1 month sooner Based on 155 responses Perceived Cost **Gmelius** $$$$$ **Hiver in Gmail** $$$$$ Average Discount **Gmelius** 8% **Hiver in Gmail** 10%2% more ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius") ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Gmelius** [ Ease of Use (22) ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633798&qs=pros-and-cons#reviews)[ Email Management (14) ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633602&qs=pros-and-cons#reviews)[ Email Management Issues (8) ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633217&qs=pros-and-cons#reviews)[ Missing Features (8) ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1632705&qs=pros-and-cons#reviews) **Hiver in Gmail** [ Ease of Use (182) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[ Team Collaboration (149) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[ Email Issues (72) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[ Missing Features (47) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) Integrations **Gmelius** Not enough data **Hiver in Gmail** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/hiver-in-gmail/integrations) Screenshots **Gmelius** ![Gmelius screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1388600/Gmelius-Shared-Inbox-in-Gmail.png) **Hiver in Gmail** ![Hiver in Gmail screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1416361/HIG-Main.png) **Ratings** from reviews Meets Requirements **Gmelius** 8.5 8.5568 **Hiver in Gmail** 9.0 9.01,000 Ease of Use **Gmelius** 8.3 8.3575 **Hiver in Gmail** 9.1 9.11,024 Ease of Setup **Gmelius** 8.1 8.1251 **Hiver in Gmail** 9.0 9.0600 Ease of Admin **Gmelius** 8.3 8.3246 **Hiver in Gmail** 9.2 9.2460 Quality of Support **Gmelius** 8.7 8.7496 **Hiver in Gmail** 9.2 9.2928 Has the product been a good partner in doing business? **Gmelius** 8.5 8.5237 **Hiver in Gmail** 9.2 9.2451 Product Direction (% positive) **Gmelius** 8.6 8.6537 **Hiver in Gmail** 9.1 9.1993 **Features** ratings from reviews Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.3 286 8.4 621 Productivity Tools Notes 8.5 242 8.9(won by 0.4) 571 Internal Discussion 8.3 216 8.7(won by 0.4) 544 Assignments and Tasks 8.6 246 9.2(won by 0.6) 574 (There is a greater than 0.5 difference between this product's rating and its competitors) Workflows 8.3 199 8.7(won by 0.4) 502 Templates 8.5 217 8.7(won by 0.2) 529 Integrations 8.3(won by 0.1) 171 8.2 445 Tagging System 8.4 230 9.1(won by 0.7) 557 (There is a greater than 0.5 difference between this product's rating and its competitors) Analytics Trends 7.8 132 8.0(won by 0.2) 432 Performance Tracking 8.1 154 8.3(won by 0.2) 463 Email Tracking 8.7 230 8.8(won by 0.1) 499 Agentic AI - Shared Inbox Autonomous Task Execution Not enough data 7.2(won by default) 24 Decision Making Not enough data 7.2(won by default) 24 Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 7.7 188 7.8 412 Sorting & Filtering Attachment Search 8.2(won by 0.1) 109 8.1 350 Tags 8.4 145 8.8(won by 0.4) 385 AI Sorting 7.9(won by 0.4) 107 7.5 330 Predefined Rules 8.0(tied score) 120 8.0(tied score) 347 Integrations Gmail Integration 9.2 175 9.3(won by 0.1) 396 Microsoft Outlook Integration Feature Not Available 6.8(won by default) 286 Apple Calendar Integration Feature Not Available 7.1(won by default) 281 Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Time Management Unified Inbox 8.6 138 8.7(won by 0.1) 351 Email Automation 8.4 136 8.5(won by 0.1) 344 Snooze 7.9 97 8.0(won by 0.1) 313 Generative AI AI Text Generation 6.2 22 7.5(won by 1.3) 204 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text-to-Speech 6.1 22 7.2(won by 1.1) 199 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 6.3 22 7.4(won by 1.1) 202 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Agentic AI - Email Management Autonomous Task Execution Not enough data 7.2(won by default) 31 Cross-system Integration Not enough data 7.2(won by default) 32 Additional Functionality Whitelisting/Blacklisting Not enough data Not enough data Customizable Fields Not enough data Not enough data Signature Management Not enough data Not enough data Shared Inboxes Not enough data Not enough data Email Distribution Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile App Not enough data Not enough data Routing Not enough data Not enough data Activity Dashboard Not enough data Not enough data Collaboration Tools Not enough data Not enough data Inbox Management Not enough data Not enough data Queue Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Data Recovery Not enough data Not enough data Archiving & Retention Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Autoresponders Not enough data Not enough data Multiple User Accounts Not enough data Not enough data API Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Search/Filter Not enough data Not enough data Support Ticket Management Not enough data Not enough data Canned Responses Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Chat/Messaging Not enough data Not enough data Response Management Not enough data Not enough data Email Templates Not enough data Not enough data Email Monitoring Not enough data Not enough data Campaign Management Not enough data Not enough data Email Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Spam Blocker Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Workflow Automation Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.8 190 8.1 362 Ticket and Case Management Ticket Creation User Experience 8.7 75 | Verified 8.8(won by 0.1) 211 | Verified Workflow 8.8(won by 0.2) 86 | Verified 8.6 224 | Verified Automated Response 9.0(won by 0.5) 74 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 204 | Verified Service Level Agreement (SLA) Management 9.2(won by 1.0) 53 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 176 | Verified Attachments/Screencasts 9.0(won by 0.7) 76 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 188 Ticket Collaboration 9.0(won by 0.3) 79 | Verified 8.7 213 | Verified Customer/Contact Database 8.9(won by 0.8) 55 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 112 Ticket Response User Experience 8.6 78 | Verified 8.7(won by 0.1) 215 | Verified Inbox Management Not enough data 9.0(won by default) 5 Email Management Not enough data 9.2(won by default) 6 Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.2(won by default) 74 AI Text Summarization Not enough data 7.3(won by default) 73 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data 7.3(won by default) 29 Natural Language Interaction Not enough data 7.2(won by default) 29 Proactive Assistance Not enough data 7.0(won by default) 29 Communication Channels Customer Portal 8.8(won by 0.6) 62 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 160 Email to Case 8.9(tied score) 77 | Verified 8.9(tied score) 217 | Verified Live Chat Support 8.8(won by 0.3) 62 | Verified 8.5 190 Social Media Integration Feature Not Available 7.5(won by default) 109 Voice Feature Not Available 7.5(won by default) 104 Video Chat Not enough data Not enough data Platform Reporting 8.1 72 | Verified 8.2(won by 0.1) 193 | Verified Activity Dashboard 7.9 94 | Verified 8.4(won by 0.5) 206 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customization 7.6 84 | Verified 7.8(won by 0.2) 160 User, Role, and Access Management 8.4 104 | Verified 8.8(won by 0.4) 213 | Verified Third-Party Integrations 8.7(won by 0.5) 75 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 175 | Verified Mobile User Support 6.9 66 | Verified 7.5(won by 0.6) 175 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data 7.6 7 Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data 7.6(won by default) 7 Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data 7.6 152 Channels Multi-Channel Coverage Not enough data 7.9(won by default) 149 Open Listening Not enough data 7.6(won by default) 143 Physical Media Not enough data 6.7(won by default) 141 Design Communications Strategy Development Not enough data 7.9(won by default) 142 Create Content Not enough data 7.3(won by default) 142 Personalization Not enough data 8.0(won by default) 144 Inbound Identification Not enough data 8.2(won by default) 144 Regulatory Compliance Not enough data 7.8(won by default) 141 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.1(won by default) 107 AI Text Summarization Not enough data 7.1(won by default) 105 Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 7.3 5 Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Self-Serve Support Not enough data 7.3(won by default) 5 Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data 8.4 8 Generative AI AI Text Summarization Not enough data 8.6(won by default) 6 Self-Service Experience Knowledge Base Not enough data 8.6(won by default) 7 Searchable Articles Not enough data 8.3(won by default) 7 Community Forums Not enough data 8.6(won by default) 7 Mobile Optimization Not enough data 8.3(won by default) 7 Personalization Not enough data 8.3(won by default) 7 Self-Service Platform Branding Not enough data 8.6(won by default) 7 Automation Not enough data 8.6(won by default) 7 Artificial Intelligence Not enough data 8.8(won by default) 7 Integrations Not enough data 8.8(won by default) 7 Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data 8.6(won by default) 6 Multi-step Planning Not enough data 8.6(won by default) 6 Cross-system Integration Not enough data 8.3(won by default) 6 Adaptive Learning Not enough data 7.8(won by default) 6 Natural Language Interaction Not enough data 7.8(won by default) 6 Proactive Assistance Not enough data 8.1(won by default) 6 Decision Making Not enough data 8.3(won by default) 6 Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data 9.0 5 Generative AI AI Text Generation Not enough data 9.0(won by default) 5 AI Text Summarization Not enough data 9.0(won by default) 5 Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data 6.5 214 Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data Not enough data Notifications Not enough data Not enough data Targeted Emails Not enough data Not enough data In-App Messaging Not enough data Not enough data Co-Browsing Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 7.6 84 | Verified 7.8(won by 0.2) 160 Conversation Archiving Not enough data Not enough data Lead Development Not enough data Not enough data Knowledge Base Not enough data Not enough data Team Inbox Not enough data Not enough data Customer Profiles Not enough data Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Workflow Management[Hide 49 FeaturesShow 49 Features](javascript:void(0);) 8.3 118 Not enough data Setup Activities 8.5(won by default) 94 Not enough data Flows 8.7(won by default) 90 Not enough data Notifications 8.5(won by default) 104 Not enough data Dependencies Feature Not Available Not enough data Calendar Management Not enough data Not enough data Business Process Automation Not enough data Not enough data Management Updates 8.4(won by default) 88 Not enough data Audit Trail 8.4(won by default) 66 Not enough data Integration 8.7(won by default) 76 Not enough data Generative AI AI Text Generation 6.7(won by default) 10 Not enough data Generative AI Not enough data Not enough data Agentic AI - Workflow Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Drag & Drop Not enough data Not enough data Template Management Not enough data Not enough data Approval Process Control Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Document Management Not enough data Not enough data Monitoring Not enough data Not enough data Progress Tracking Not enough data Not enough data Workflow Configuration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Commenting/Notes Not enough data Not enough data Task Management Not enough data Not enough data Forms Management Not enough data Not enough data No-Code Not enough data Not enough data Data Import/Export Not enough data Not enough data Email Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Graphical Workflow Editor Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile Access Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Compliance Tracking Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Project Workflow Not enough data Not enough data Activity Dashboard Not enough data Not enough data Show 10 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Project Management Tools[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Deadline Management Not enough data Not enough data Generative AI Not enough data Not enough data Activity Dashboard Not enough data Not enough data Project Planning Not enough data Not enough data Capacity Management Not enough data Not enough data Project Scheduling Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Progress Tracking Not enough data Not enough data Bar Chart Not enough data Not enough data Project Tracking Not enough data Not enough data API Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Commenting/Notes Not enough data Not enough data File Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Document Storage Not enough data Not enough data Customizable Fields Not enough data Not enough data Dependency Tracking Not enough data Not enough data Calendar Management Not enough data Not enough data To-Do List Not enough data Not enough data Drag & Drop Not enough data Not enough data Task Scheduling Not enough data Not enough data Milestone Tracking Not enough data Not enough data Color Codes/Icons Not enough data Not enough data Workflow Management Not enough data Not enough data Assignment Management Not enough data Not enough data Prioritization Not enough data Not enough data Search/Filter Not enough data Not enough data Reporting & Statistics Not enough data Not enough data AI Copilot Not enough data Not enough data Task Management Not enough data Not enough data Project Workflow Not enough data Not enough data Templates Not enough data Not enough data Planning Tools Not enough data Not enough data Timeline Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Status Tracking Not enough data Not enough data Project Time Tracking Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Multiple Projects Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data @mentions Not enough data Not enough data Resource Management Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Data Security Data Security Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);) Not enough data Not enough data AI Agent Configuration AI Agent Configuration Not enough data Not enough data Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Proactive Error Detection Proactive Error Detection Not enough data Not enough data Self Service Portal Self Service Portal Not enough data Not enough data Automated Routing Automated Routing Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data IT Incident Management IT Incident Management Not enough data Not enough data Feedback Management Feedback Management Not enough data Not enough data Document Management Document Management Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Integration into Third Party Applications Integration into Third Party Applications Not enough data Not enough data Support Ticket Management Support Ticket Management Not enough data Not enough data Adaptive Learning Adaptive Learning Not enough data Not enough data Knowledge Base Integration Knowledge Base Integration Not enough data Not enough data Workflow Automation Workflow Automation Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Automation - AI IT Agents Document Processing Not enough data Not enough data Feedback Collection Not enough data Not enough data Autonomy - AI IT Agents Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Independent Decision Making Not enough data Not enough data Problem Solving Not enough data Not enough data IT Ticket Management - AI IT Agents Ticket Status Updates Not enough data Not enough data SLA Monitoring Not enough data Not enough data Ticket Categorization Not enough data Not enough data Ticket Assignment Not enough data Not enough data Automated Ticket Creation Not enough data Not enough data IT Support Automation - AI IT Agents Knowledge Base Utilization Not enough data Not enough data Workflow Automation Not enough data Not enough data Real-Time Troubleshooting Not enough data Not enough data User Self-Service Assistance Not enough data Not enough data Proactive Issue Detection Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data Not enough data Tickets Not enough data Not enough data Macros Not enough data Not enough data Channels Email Not enough data Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Phone Not enough data Not enough data Text Not enough data Not enough data Insight Surveys Not enough data Not enough data Reporting Not enough data Not enough data Visitor Activity Not enough data Not enough data Help Desk Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Responses Customization Not enough data Not enough data Control Not enough data Not enough data Route To Human Not enough data Not enough data Menu bars Not enough data Not enough data Drip sequences Not enough data Not enough data Platform Live chat Not enough data Not enough data Integrations Not enough data Not enough data Branding Not enough data Not enough data Analytics Not enough data Not enough data A/B testing Not enough data Not enough data Role-based access Not enough data Not enough data Collection of information Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data Not enough data Usability All-Employee Access Not enough data Not enough data Supporting Documents Not enough data Not enough data Two-Way Communication Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts Not enough data Not enough data Trend Analysis Not enough data Not enough data Performance Monitoring Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius")](https://www.g2.com/products/gmelius/reviews) Gmelius Small-Business(50 or fewer emp.) 81.5% Mid-Market(51-1000 emp.) 15.7% Enterprise(\> 1000 emp.) 2.8% [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Small-Business(50 or fewer emp.) 66.8% Mid-Market(51-1000 emp.) 27.4% Enterprise(\> 1000 emp.) 5.8% Small-Business (50 or fewer emp.) 81.5% 66.8% Mid-Market (51-1000 emp.) 15.7% 27.4% Enterprise (\> 1000 emp.) 2.8% 5.8% Reviewers' Industry [![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius")](https://www.g2.com/products/gmelius/reviews) Gmelius Marketing and Advertising 10.8% Information Technology and Services 8.1% Computer Software 5.2% Accounting 3.6% Financial Services 3.1% Other 69.3% [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Computer Software 6.8% Information Technology and Services 5.5% Marketing and Advertising 5.5% Accounting 4.8% Financial Services 4.3% Other 73.1% FAQs ## Gmelius vs Hiver in Gmail FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Hiver in Gmail vs Gmelius? Hiver in Gmail stands out for higher reviewer satisfaction, stronger support, and more robust collaboration features compared to Gmelius. | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | [Gmelius](https://www.g2.com/products/gmelius/reviews) | | --- | --- | | 4.6/5 (1,283 reviews) | 4.4/5 (776 reviews) | | Small-Business | Small-Business | | 9.0 | 8.1 | | 9.2 | 8.7 | | Team Collaboration (149 all-time mentions) | Ease of Use (22 all-time mentions) | ### How do the pricing models of Hiver in Gmail and Gmelius compare? Hiver in Gmail is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Gmelius. - **Hiver in Gmail:** Reviewers note that while Hiver is considered expensive, the time savings and organizational benefits justify the cost for many teams. - **Gmelius:** Some reviewers mention that Gmelius can be pricey for smaller organizations, but appreciate its automation and collaboration features. - **Switching-reason:** Recent reviews cite Hiver's price increases and changes to small team offerings as reasons for switching to alternatives. ### What are the best alternatives to Hiver in Gmail and Gmelius? The top three alternatives to Hiver in Gmail and Gmelius are Drag, Front, and Zendesk for Customer Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | Expensive but justified by time savings | Team Collaboration | | [Gmelius](https://www.g2.com/products/gmelius/reviews) | 4.4/5 (776 reviews) | Small-Business | Can be pricey for small orgs | Ease of Use | | [Drag](https://www.g2.com/products/drag/reviews) | 4.5/5 (261 reviews) | Small-Business | — | — | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | — | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,034 reviews) | Mid-Market | — | — | ### Which Help Desk features should I prioritize when comparing Hiver in Gmail and Gmelius? Buyers comparing Hiver in Gmail and Gmelius should prioritize Team Collaboration, Ease of Use, Email Management, Assignment Management, and Integration capabilities. - **Team Collaboration:** Hiver in Gmail (149 all-time mentions), Gmelius (12 all-time mentions) - **Ease of Use:** Hiver in Gmail (182 all-time mentions, 9.1 score), Gmelius (22 all-time mentions, 8.3 score) - **Email Management:** Hiver in Gmail (131 all-time mentions), Gmelius (14 all-time mentions) - **Assignment Management:** Hiver in Gmail (78 all-time mentions), Gmelius (recent reviews highlight assignment features) - **Integrations:** Hiver in Gmail integrates with Slack (18 all-time mentions), Google Workspace (8), Shopify (3); Gmelius integrates with Slack and other tools (recent reviews) ### What are the pros and cons of Hiver in Gmail vs Gmelius? Hiver in Gmail's headline strength is team collaboration, while Gmelius is most often praised for ease of use. - **Hiver in Gmail strengths:** Team Collaboration (149 all-time mentions), Ease of Use (182), Email Management (131), Assignment Management (78), Easy Setup (66), Unified Inbox (65), Customer Support (82) - **Hiver in Gmail trade-offs:** Email Issues (72), Missing Features (47), higher cost for small teams, limited advanced automation in lower plans - **Gmelius strengths:** Ease of Use (22), Email Management (14), Collaboration (12), Automation (9), Assignment features (recent reviews), Templates and Sequences (recent reviews) - **Gmelius trade-offs:** Email Management Issues (8), Missing Features (8), Performance Issues (6), Learning Curve (5), Time Delays (5), mobile app limitations, can be pricey for small organizations ### Is Hiver in Gmail or Gmelius better for small businesses? Hiver in Gmail is the stronger fit for small businesses, with higher satisfaction and more small-business-focused features. - **Hiver in Gmail:** Largest segment is Small-Business; reviewers highlight fast onboarding, easy setup, and strong collaboration for small teams. - **Gmelius:** Largest segment is Small-Business; reviewers appreciate ease of use and automation, but note a steeper learning curve and some pricing concerns for smaller organizations. ### Which Help Desk platform has better integrations? Hiver in Gmail is favored for integrations, with more reviewer-cited integrations and higher mention counts than Gmelius. - **Hiver in Gmail:** Slack (18 all-time mentions), Google Workspace (8), Shopify (3) - **Gmelius:** Slack and other tools are mentioned in recent reviews, but with fewer all-time mentions and less detail on integration depth. ### How do Hiver in Gmail and Gmelius compare on customer support? Hiver in Gmail outperforms Gmelius on Quality of Support by 0.5 points, a material difference. - **Hiver in Gmail:** Reviewers consistently praise responsive, 24/7 support and helpful onboarding, with a Quality of Support score of 9.2. - **Gmelius:** Reviewers describe support as friendly and helpful, but note occasional delays and a lower Quality of Support score of 8.7. ### Which is easier to implement, Hiver in Gmail or Gmelius? Hiver in Gmail is easier to implement, with a 0.9-point higher Ease of Setup score than Gmelius. - **Hiver in Gmail:** Reviewers highlight fast onboarding, minimal training required, and straightforward setup, with an Ease of Setup score of 9.0. - **Gmelius:** Reviewers mention an intuitive interface but note a steeper learning curve and some setup challenges, with an Ease of Setup score of 8.1. ### Which product has better Notes? Hiver in Gmail has stronger Notes capabilities, with more reviewer-cited mentions and higher satisfaction. - **Hiver in Gmail:** Notes and internal chat features are frequently praised in recent reviews, supporting collaboration and context sharing within Gmail; Collaboration (82 all-time mentions), Conversations (57), Assignment Management (78) - **Gmelius:** Notes and internal comments are mentioned in recent reviews, but with fewer all-time mentions and less emphasis on collaboration depth; Collaboration (12 all-time mentions), Conversations (9) Alternatives **Gmelius Alternatives** ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag") [ Drag ](/products/drag/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive") [ Missive ](/products/missive/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) **Hiver in Gmail Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews)