# Gmelius vs Hiver Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gmelius. Users appreciate Hiver's ability to streamline email management, with one reviewer noting how it helps keep a record of mail closing and resolving issues, enhancing the customer experience.
- **According to verified reviews** , Hiver's shared inbox and collaboration features are particularly praised for their effectiveness. Users highlight how easy it is to assign emails and track tasks, which has transformed their team's workflow and made operations more organized.
- **Users say** that Gmelius offers valuable automation features, particularly for workflows and scheduling. One reviewer mentioned that Gmelius makes Gmail much better by allowing automatic follow-ups, which has alleviated their previous struggles with keeping up with communications.
- **Reviewers mention** that Hiver's ease of use and setup are standout features, with many users finding the onboarding process intuitive. This is reflected in the high ratings for user experience, where Hiver outperforms Gmelius, making it a preferred choice for teams looking for a straightforward solution.
- **G2 reviewers highlight** that while Gmelius has a strong focus on automation, it falls short in overall user satisfaction compared to Hiver. Users have noted that Gmelius can be less effective in managing shared inboxes, which is a critical feature for many teams.
- **According to recent feedback** , Hiver's customer support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. In contrast, Gmelius, while still providing decent support, does not match the level of satisfaction reported by Hiver users.



| | Gmelius | Hiver | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 776 | 1,283 | 
| **Largest Market Segment** | Small-Business (81.5% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | Starting at $24.00 1 User Per Month | Free | 

---
## Top Pros & Cons

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Gmelius | Hiver | 
|---|---|---|
  | **Meets Requirements** | 8.5 (568 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 8.3 (575 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.1 (251 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 8.3 (246 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 8.7 (496 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (237 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 8.6 (537 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.8/10 | 190 |
| **Hiver** | 8.0/10 | 353 |

#### Ticket and Case Management

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (75 reviews) ✓ Verified | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.6 (78 reviews) ✓ Verified | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | 8.8 (86 reviews) ✓ Verified | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (74 reviews) ✓ Verified | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | 9.2 (53 reviews) ✓ Verified | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.0 (76 reviews) ✓ Verified | 8.3 (188 reviews) | 
| **Ticket Collaboration** | 9.0 (79 reviews) ✓ Verified | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.9 (55 reviews) ✓ Verified | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Customer Portal** | 8.8 (62 reviews) ✓ Verified | 8.2 (160 reviews) | 
| **Email to Case** | 8.9 (77 reviews) ✓ Verified | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.8 (62 reviews) ✓ Verified | 8.5 (190 reviews) | 
| **Social Integration** | Feature Not Available | 7.5 (109 reviews) | 
| **Voice** | Feature Not Available | 7.5 (104 reviews) | 

#### Platform

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Mobile User Support** | 6.9 (66 reviews) ✓ Verified | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 7.6 (84 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.4 (104 reviews) ✓ Verified | 8.8 (213 reviews) ✓ Verified | 
| **Integration** | 8.7 (75 reviews) ✓ Verified | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.1 (72 reviews) ✓ Verified | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (94 reviews) ✓ Verified | 8.4 (206 reviews) ✓ Verified | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.3/10 | 118 |
| **Hiver** | N/A | N/A |

#### Setup

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Activities** | 8.5 (94 reviews) | Not enough data | 
| **Flows** | 8.7 (90 reviews) | Not enough data | 
| **Dependencies** | Feature Not Available | Not enough data | 
| **Notifications** | 8.5 (104 reviews) | Not enough data | 

#### Management

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Updates** | 8.4 (88 reviews) | Not enough data | 
| **Audit Trail** | 8.4 (66 reviews) | Not enough data | 
| **Integration** | 8.7 (76 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | 7.6/10 | 152 |

#### Channels

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | 6.7 (141 reviews) | 

#### Design

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Usability

| Feature | Gmelius | Hiver | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.4/10 | 286 |
| **Hiver** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Notes** | 8.5 (242 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 8.3 (216 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 8.6 (246 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 8.3 (199 reviews) | 8.7 (502 reviews) | 
| **Templates** | 8.5 (217 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 8.3 (171 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 8.4 (230 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Trends** | 7.8 (132 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.1 (154 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | 8.7 (230 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Responses

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 7.7/10 | 188 |
| **Hiver** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Attachment Search** | 8.2 (109 reviews) | 8.1 (350 reviews) | 
| **Tags** | 8.4 (145 reviews) | 8.8 (385 reviews) | 
| **AI Sorting** | 7.9 (107 reviews) | 7.5 (330 reviews) | 
| **Predefined Rules** | 8.0 (120 reviews) | 8.0 (347 reviews) | 

#### Integrations

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Microsoft Outlook Integration** | Feature Not Available | 6.8 (286 reviews) | 
| **Gmail Integration** | 9.2 (175 reviews) | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Feature Not Available | 7.1 (281 reviews) | 

#### Time Management

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Unified Inbox** | 8.6 (138 reviews) | 8.7 (351 reviews) | 
| **Email Automation** | 8.4 (136 reviews) | 8.5 (344 reviews) | 
| **Snooze** | 7.9 (97 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | 6.2 (22 reviews) | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | 6.1 (22 reviews) | 7.2 (199 reviews) | 
| **AI Text Summarization** | 6.3 (22 reviews) | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Customer Support

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | 6.5/10 | 213 |

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Customization ** | 7.6 (84 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | 8.4/10 | 8 |

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Automation** | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |

#### Generative AI

| Feature | Gmelius | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gmelius | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Gmelius (2):** [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management)

**Unique to Hiver (10):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Gmelius | Hiver | 
|---|---|---|
| **Small-Business** | 81.5% | 66.8% | 
| **Mid-Market** | 15.7% | 27.3% | 
| **Enterprise** | 2.8% | 5.9% | 

### By Industry

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

---
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- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)

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- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2467 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (833 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7638 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

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## Top Discussions

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gmelius-vs-hiver)