Hiver Reviews & Product Details

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle. Key features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. Beyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.

Product Website

Seller

GrexIt, Inc.

Discussions

Hiver Community

Languages Supported

English

Product Description

Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.

Overview by

Nohin Pappy Nelson

Pricing

Pricing provided by Hiver.

Free

View More Pricing Information

Hiver Media

Hiver Demo - Deliver great customer support across channels

Hiver allows teams to efficiently manage customer interactions across various channels, all from your inbox. The supported channels include email, phone, WhatsApp, live chat, and analytics, enabling businesses to deliver seamless and responsive customer support. The sleek design and intuitive lay...

Hiver Demo - Simplify how your team collaborates

Hiver allows teams to assign conversations, track statuses, and tag colleagues for assistance—all without leaving the inbox. By enabling behind-the-scenes teamwork, Hiver helps teams deliver exceptional support experiences to customers, employees, and vendors. The user-friendly design ensures str...

Hiver Demo - Automate to focus on what matters

The automation and AI-powered features help teams focus on what truly matters. You can build custom automation workflows to handle repetitive tasks, freeing up your team’s bandwidth for more critical work.

Hiver Demo - Get insights to improve team performance

Hiver Analytics empowers teams to measure performance, optimize workflows, and enhance customer service efficiency. With real-time insights into key metrics like response times, resolution rates, and team workload distribution, users can identify trends and make data-backed decisions.

Hiver Demo - Plug and play your favorite apps with Hiver

Hiver Integrations connect seamlessly with the tools your team already uses, creating a unified, efficient workspace. By integrating with popular platforms like Slack, Salesforce, Asana, and WhatsApp, Hiver enhances collaboration, simplifies processes, and boosts productivity.

Official Downloads

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Case Study: Flexport Handles Emails In 50% Less Time With Hiver

Interactive Demo

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Aleksandar I.

Insurance CRM

Small-Business (50 or fewer emp.)

11/25/2025

"Easy Email Management, Minor Chrome Add-On Issues"

3.5/5

What do you like best about Hiver?

Easy to navigate, easy to install to your email and all email request are easier to handle between employees. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Sometimes you need to re-lanch the icot/ add on Chrome to appear. Review collected by and hosted on G2.com.

Ashok A.

Associate Director

Mid-Market (51-1000 emp.)

4/7/2025

"From Selling Hiver to Using It Daily — Still Delivers!"

4.5/5

What do you like best about Hiver?

Intuitiveness and the simplicity of staying on top of Gmail Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Hiver side panel has been the same since the initial days. Could become exhaustive with other channels coming in. Can bring in Shared label alongside shared mailbox in the side panel. Maybe tonality, AI tags etc could show up as prompts for easier application of tags. You can also drive AI to learn user behaviour and start to perform daily mundane activities. Review collected by and hosted on G2.com.

Yiran S.

Marketing Director

Mid-Market (51-1000 emp.)

9/11/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

Guest users or non-business users of the software, not included in G2 scores.

"It's convenient"

4/5

What do you like best about Hiver?

My team can assign emails to each department. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Once an emails is closed out it's just showing unread when you log into the mail address. If it automatically updates status it would be great. Review collected by and hosted on G2.com.

David B.

Project Manager

Small-Business (50 or fewer emp.)

6/6/2023

"Hiver helps me focus on my work and my clients and most of all keep track when my memory fails me."

4.5/5

What do you like best about Hiver?

Hiver really works well to sort out the emails I specifically need to give attention to, helps me keep track of ongoing projects, and keeps me focused on what I need to do for the day. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I wish it were easier to undo when accidentally tagging an email in our shared inbox as closed. Review collected by and hosted on G2.com.

Response from Ashmit Chakravarty of Hiver

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Hello David,

Thank you for the feedback. We are glad that you and your team can track the workload and increase efficiency with Hiver's email management.

If you face consistent performance issues, we request you write to us at support@hiverhq.com.

Ashmit | Marketing, Hiver

Verified User in Civil Engineering

Mid-Market (51-1000 emp.)

6/25/2025

"Hiver for Outlook falls a bit short"

3/5

What do you like best about Hiver?

I had previously used Hiver for Gmail via the web extension and it worked perfectly for keeping my team organized and assigning tasks. Currently the Hiver HQ site offers a fundamentally similar experience for my Team. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Unfortunately, Hiver HQ and Hiver for Outlook just do not seem to be as well optimized as this tool was for Gmail. Several Key features seem to be missing in terms of customizability and function is just overall worse. For example , when attempting to search through older emails I am often given a "Please come back later " request. Review collected by and hosted on G2.com.

Lindsey M.

Marketing Director

Machinery

Small-Business (50 or fewer emp.)

10/21/2020

"Hiver is the best way to manage shared Gmail inboxes"

5/5

What do you like best about Hiver?

Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Shared email address in Google can either be managed in Google Groups, which has a terrible interface, or through Gmail by sending a copy of each message to multiple team members. In either scenario it's very difficult to manage which of your team members is responsible for the followup on a particular email. Hiver adds a layer of functionality directly into Gmail where you can assign emails to a specific team member, tag emails to categorize them, and leave comments visible to the other team members. We have cut back on double work (where multiple team members start trying to tackle the same email before realizing someone else is handling it), reduced stress (because it's easy to see the status and workflow for an email), and increased efficiency. Review collected by and hosted on G2.com.

Response from Ashmit Chakravarty of Hiver

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Hello Lindsey,

Thank you for the kind words! Feedback like this motivates us to continue improving.

We are delighted to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team.

Please know that we are always available at support@hiverhq.com for any questions you or the team may have.

Ashmit | Marketing, Hiver

Christina H.

Founder

Small-Business (50 or fewer emp.)

2/22/2024

"Amazing feature to allow great team collaboration!"

5/5

What do you like best about Hiver?

With Hiver, we are able to maintain a remote team that is able to communicate effectively. Hiver allows us to turn email into a "ticketing system" of sorts, without having to add an additional piece of software. Being able to assign emails and communicate in the notes section makes it easy to collaborate, and also keeps all of the details about each email attached to the email so that we never have to search for information. Hiver was easy to set up, and works seamlessly with GMail. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

The only downside that I've found so far is that you have to manually enable and disable auto-responders, instead of being able to schedule them like an out of office reply. Review collected by and hosted on G2.com.

Nadine W.

Client Coordinator and Project Manager

Small-Business (50 or fewer emp.)

6/19/2025

"Great help for prioritizing emails on a team. Easy to use and more functional than Drag."

4/5

What do you like best about Hiver?

The automations are great for tagging and assigning projects. It is much easier to look at than other email programs. It just looks like you are in Gmail. The click up integration has been helpful for us. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

The click up integration does not work if you create a new project inside of Hiver- it disappears from the calendar in click up. Hard to say if Hiver or Click up is responsible for that. Review collected by and hosted on G2.com.

Sławomir P.

Operations Manager

Mid-Market (51-1000 emp.)

9/6/2019

"A must-have for shared inboxes!"

5/5

What do you like best about Hiver?

If you need a ticketing system, but you cannot get rid of GMail, that's the best thing to add to shared mailboxes. It's also super easy to implement and use, as it's nicely integrated with GMail layout. I also appreciate the quick support from Hiver team in case we have any questions / feature requests / problems. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Built-in analytics is very simple for now, so you'll probably have to prepare your own based on the "csv import" feature. SLA function is also quite basic for the moment, but at least you can set up a simple version from the start. Review collected by and hosted on G2.com.

Nancy R.

General Manager

Small-Business (50 or fewer emp.)

6/19/2025

"Hiver has been an absolute gamechanger for our team."

5/5

What do you like best about Hiver?

It has completely transformed the way we manage shared inboxes, track email assignments, and collaborate internally—without the need for complex ticketing systems. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

There isn't anything I don't like about Hiver. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Hiver has been an absolute gamechanger for our team. It has completely transformed the way we manage shared inboxes, track email assignments, and collaborate internally—without the need for complex ticketing systems. The ability to assign emails like tasks, add internal notes, and track accountability has streamlined our communication and made our customer support process far more efficient. Review collected by and hosted on G2.com.