Hiver Reviews & Product Details

I love the ease of keeping the entire team informed without having to use something separate or move information from one place to the other. It’s helped us collaborate, stay organized, and stay efficient. Our clients know they can rely on our support email being supported by our entire team and this is possible through Hiver. Review collected by and hosted on G2.com.

I have an encountered anything that I dislike! Review collected by and hosted on G2.com.

We are a larger customer of Hiver with 75 users and a large volume of emails going through it.

Hiver has a good product for collecting email analytics and improving email workflow. But the best part is the team. They are very helpful and a partner in the process of implementing the application. This is something some other competitors don't offer.

We appreciate all they have done to make the tool work for our unusual use case.

Its an easy application to use and integrates easily with all of our clients. Review collected by and hosted on G2.com.

The price may seem high but when it comes to the partnership that comes with it, it is worth it. Review collected by and hosted on G2.com.

Hiver has helped our orginzation streamline our internal communication by being able to assign and share emails and other things with a click. The gmail intefration has been a gamechanger! Review collected by and hosted on G2.com.

While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average. Review collected by and hosted on G2.com.

The Hiver attachment in our department Gmail has been very beneficial for our growing team as is used daily. It helps with keeping our department organized and on track. We are able to set automations to automatically assign out emails and this alleviates the task of someone having to assign out emails. Review collected by and hosted on G2.com.

My only complaint is that sometimes Hiver will disconnect. Review collected by and hosted on G2.com.

Hive has been really helpful in helping our team be able to work more efficiently in unison while not being present with each other. Instead of having to talk to eachother and then reply to an email, Hiver gives us easy visibility into what is happening behind the scenes. It's relatively user friendly and the team picked up how to use it quicly. Hiver's customer service is also very helpful! Review collected by and hosted on G2.com.

After installing Hiver- things just move slower in the email platform/URL/inbox.

It is quite a heavy lift to install Hiver and get it working as efficiently as I know it can! It's a LOT of manual work upfront which would be my biggest hesitency in recommending it to someone. Review collected by and hosted on G2.com.

Hiver has been a game-changer for our customer service operations. It makes managing shared inboxes simple and organized, ensuring that no email slips through the cracks. Features like assigning emails, adding internal notes, and tracking the status of conversations help our team collaborate seamlessly without forwarding chains or missed messages.

The visibility and accountability it provides have improved both our response times and the quality of support we deliver. Reporting and analytics also give us a clear view of team performance and customer satisfaction, helping us continuously improve.

Overall, Hiver delivers exactly what we need for efficient, reliable, and customer-focused service. It’s user-friendly, integrates directly with Gmail, and has quickly become an essential part of our support toolkit. Review collected by and hosted on G2.com.

I haven't experienced any hiccups or downsides with Hiver since it has been implemented. Review collected by and hosted on G2.com.

What I like most about Hiver is that it is very flexible. We have a shared email inbox in our Financial team and we use it do distribute an allocate workload and it works like magic. Not only for support teams, but for operations is also very helpful. Very easy to implement, only a few clicks away. We use it daily in our operations team. Review collected by and hosted on G2.com.

We use the free plan so I think we get some limitation, we could have at least 2 tags for example, that would be helpful. But I understand that these are the benefits of the paid plans. Did not try the integrations to see if it is easy to integrate to other systems. Review collected by and hosted on G2.com.

Hiver makes managing shared inboxes on Gmail incredibly easy. I like how seamless it feels to assign, track, and collaborate on emails without having to leave the Gmail interface. The real-time visibility into ownership and status also helps reduce confusion across the team. Review collected by and hosted on G2.com.

At times, the reporting could offer a bit more depth and flexibility. While the current insights are helpful, having more customization options would make it even more powerful. Review collected by and hosted on G2.com.

Hiver allows us to manage our shared email alias seamlessly without the need to switch to a separate platform. The ability to assign emails to specific team members, add internal notes, and track email statuses (open, pending, closed) has helped us ensure accountability and avoid duplicated efforts. It has essentially turned our inbox into a light but effective helpdesk. Review collected by and hosted on G2.com.

However, one drawback we've noticed is that Hiver can slow down the Gmail interface, especially when handling a high volume of emails or switching between conversations. While the features are helpful, the performance lag can occasionally disrupt workflow. Review collected by and hosted on G2.com.

I work for a company that values transparency and integrity to the extreme. We had interest calls with other omni channel type services but were immediately (and continually!) impressed by Hiver's availability to give personalized, human support and that they don't inflate what their software can do. We needed something to assist our team in collaborating across multiple shared inboxes and that alone has made it a great decision. It is intuitive and fun to use and was easy to implement. It integrates flawlessly with Google. Our team's collaboration has skyrocketed and so few things fall through the cracks compared to before. Whenever I want to explore a new feature, I can video call one of their team members and they will help me figure out how to best use the feature. We will never go back! Review collected by and hosted on G2.com.

I think it works best for companies that use Google Workspace vs Microsoft or Apple email. Not a problem for us but something to expedite your decision if you don't use Google. Review collected by and hosted on G2.com.