--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1283 scale: '5' date_modified: '2026-08-06' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. Hive is an amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Hiver in Gmail?** Hiver fills in those gaps that Gmail Workspace suffers from. If you have tried Google Groups you know the limitations. HIver brings your groups into your Gmail, keeps them separate, and initially marks them as unassigned. Anybody on the Group team can assign them as they see fit. You can even move an email to another group. All emails assigned to you collect in an "assigned to you" summary tab. There is also a whole tagging system to add additional context. Your original inbox remains unchanged. No more forwarding emails between team members. In our case, often one person handles their portion of the task then reassigns the email to another team member. There is also a whole chatter feature so an ongoing discussion can be had for each email. It is harder to describe Hiver then it is to see a demo which I highly recommend. It has helped us immeasurably. HIghly recommended. We could not live without it. **What do you dislike about Hiver in Gmail?** I don't see any problems yet. It is not free but worth the investment. Google should buy Hiver and make it a feature. **What problems is Hiver in Gmail solving and how is that benefiting you?** Email overflow and assigning tasks. Taking care of customers and making sure nothing falls between the cracks. **Official Response from Ashmit Chakravarty:** > Hi Joesph, We are glad to hear such kind words. Such appreciation motivates us to go the distance. Happy to know that you are able to create an efficient email management system through Hiver. Thank you for choosing us. Ashmit | Marketing, Hiver ### 2. Love Hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Hiver in Gmail?** Being able to see all company emails sent within the Hiver. **What do you dislike about Hiver in Gmail?** So far, I have not experienced anything negative with Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** N/A ### 3. Great, orgnized **Rating:** 5.0/5.0 stars **Reviewed by:** Axl O. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Hiver in Gmail?** Close tasks, assign emails, easy to locate **What do you dislike about Hiver in Gmail?** I dont have any negative points regarding hiver **What problems is Hiver in Gmail solving and how is that benefiting you?** organize tasks ### 4. Nice for organization but few glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Tess B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** I really love how we are able to keep organized throughout the day and assign messages to different team members! Helps keep workflow and our team running smoothly! **What do you dislike about Hiver in Gmail?** It tends to be delayed with our messages coming through all the time or the numbers on the side of the page are not accurate- can be confusing and a bit annoying for us and our customers when they don't hear back as quickly! **What problems is Hiver in Gmail solving and how is that benefiting you?** Helps solve a shared inbox between 10 employees who all answer messages all day. Makes it easy to disperse, assign and see who was helping which customer so there is no overlap! That is really helpful! **Official Response from Ashmit Chakravarty:** > Hello Tess, Thank you for the feedback. We are glad that Hiver has made email management easy & efficient for you and the team. I request you to write to us at suppoort@hiverhq.com to discuss the issues with delay and incorrect email numbers. Ashmit | Marketing, Hiver ### 5. Very helpful for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Hailey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** It is easy to use! I don't have to leave my email to use it! It doesn't look weird on my email. It fits in and is not an eyesore. I haven't seen to many competitors. **What do you dislike about Hiver in Gmail?** Sometimes it doesn't load properly. It works well just sometimes it has a problem loading up, and I have to sign in or reload my email. I would love for it to never log me out! **What problems is Hiver in Gmail solving and how is that benefiting you?** It is solving where we store some of our emails. It also helps me and my team see the same emails in one place without getting lost. Yes out performance has increased! **Official Response from Ashmit Chakravarty:** > Hello Hailey, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. We would love to work with you on any issues you may be facing. Kindly contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 6. Instant Usability **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Commercial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Hiver in Gmail?** Integration with Gmail means I can view all messages on one platform rather than having to access a different web page or app. Hiver seems to have genuinely built the software around being a user. Training days also add great value and it's good to see Hiver highlighting how their software can be used with other applications. **What do you dislike about Hiver in Gmail?** Nothing. The best software investment we have made. I have suggested the ability to have a live dashboard to highlight key SLAs to can be visualised on a seperate screen but in general very impressed. **Recommendations to others considering Hiver in Gmail:** For something instantly usable without the need for excessive training or IT knowledge. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps us prevent communications from being lost as we have to frequently reach out to 3rd part suppliers and the email chains can get excessively long. Since using Hiver we have seen a significant decrease in follow-up emails. **Official Response from Ashmit Chakravarty:** > Hey James, Thank you for the kind words! Feedback like these motivate us to do even better. We are glad you liked Hiver Training Days, and we hope Hiver continues to deliver use and benefits to you and your team. Ashmit | Marketing, Hiver ### 7. HIVER is cool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Hiver in Gmail?** I can have my mailbox sorted in different departments, and assign my emails to each place in a faster way. **What do you dislike about Hiver in Gmail?** Sometimes get is slow so this is hard for me to get my emails on time. **What problems is Hiver in Gmail solving and how is that benefiting you?** The organization of my emails. with the tools that I manage everything is easier. **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is making email organization easier for you. However, we are equally concerned about the challenges you've encountered. If the slowness issue persists, we would greatly appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to email our 24/7 Hiver support team at support@hiverhq.com, so that we can better understand your specific situation and make things right. Regards, Akshay Adheesh Hiver Support ### 8. Hiver helped our teammates get organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver has streamlined our inbox! We used to have to respond to every single email with "done" so everyone else knew that it was taken care of, and Hiver made it so we didn't have to do that anymore! **What do you dislike about Hiver in Gmail?** Some of the features are behind a paywall. We get it; it is a business and to keep offering an incredible product there definitely needs to be levels of service. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver has helped us solve who is taking care of which email. Assigning them to the correct individual has been such a great feature! We're very happy with the service and know it keeps our business running smoothly. **Official Response from Ashmit Chakravarty:** > Hello Molly, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. If you wish to explore specific Hiver features, please contact us at support@hiverhq.com to provide you with the best possible outcome. Ashmit | Marketing, Hiver ### 9. Intuitive and easy to integrate into workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Hiver in Gmail?** That it integrates into gmail and there is no need to install another app. It makes work flow much simplier. **What do you dislike about Hiver in Gmail?** Not being able to seperate out sent items, so my personal and hiver emails are all mixed making it difficult to find emails in my sent items if I need to **What problems is Hiver in Gmail solving and how is that benefiting you?** Allows all support staff to see support emails, and also to share reponses and see progress of open tickets. Makes the team much more productive, as previously we had a shared email inbox, but it was much harder to share information etc. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. We are glad that Hiver continues to benefit you and your team. Note that you can now view your personal 'Sent' emails and the ones sent from Hiver separately. To set it up, please visit help.hiverhq.com or contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 10. Hiver Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Glory Ann A. | Referrer Broker Support Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** For a delegated Google Mail account, Hiver automatically tags/assigns incoming emails to whoever sent the outgoing email. It became easier for the team to manage incoming emails efficiently. **What do you dislike about Hiver in Gmail?** There is a few minutes lag for the new email to be shown in Hiver. You will be notified that there's a new email received, but it will show up after 1-2 minutes. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver automatically assigns incoming emails to the previous person who sent it; this became beneficial for the team to manage the email queue efficiently. Also, in Hiver, we can track the average time each person replies to the emails received. **Official Response from Ashmit Chakravarty:** > Hello Glory, Thank you for the feedback. We are glad that Hiver's email management is continuing to be beneficial to you and your team. We would like to know more about the concerns you have and help you with the same. Please contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 11. One of the best Gmail add-ons ever **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** It's very helpful for daily tasks.Simple. **What do you dislike about Hiver in Gmail?** I appreciate all features and the way it works. **What problems is Hiver in Gmail solving and how is that benefiting you?** Help Desk tasks for many company areas. ### 12. Better than ZenDesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Sally S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** We love that we could keep our GMAIL but just add Hiver to help organize, assign and tag. There was little to no learning curve for users. The customer service has been friendly and always quickly available via chat. **What do you dislike about Hiver in Gmail?** The only thing I can think of as a downside is: I want to be able to set availability hours for the Live Chat. I often forget to switch it off when no one can answer, so the customers get left hanging sometimes. **What problems is Hiver in Gmail solving and how is that benefiting you?** Our business owners do not have time to monitor email closely, so having a shared inbox is good so nothing gets ignored. **Official Response from Ashmit Chakravarty:** > Hello Sally, Thank you for the feedback. It's great to know that Hiver's email & live chat management is contributing to the efficiency and collaboration of you and your team. We hear your concern and will share your request with our Product team. Kindly contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 13. Easier access to communication within a group **Rating:** 5.0/5.0 stars **Reviewed by:** Luz A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Hiver in Gmail?** The connection between peers when in work, easier to share emails with a group! **What do you dislike about Hiver in Gmail?** That you have to manually go in and close the emails. You may open an email normally but the button to actually close it is too hidden **What problems is Hiver in Gmail solving and how is that benefiting you?** Finding emails easier and notifiying a grioup about it ### 14. Productivity Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** The ability to assign work to multiple people and also see who last worked on a task if there is any confusion. Also the ability to label the type of task properly. **What do you dislike about Hiver in Gmail?** Not much, we have an issue where sometimes it will not pick up on an assigned email and add it to the mailbox but not very often. I think the interface and system is almost excellent. **What problems is Hiver in Gmail solving and how is that benefiting you?** It solves the ability for multiple persons to see and work on emails that come to one inbox. It helps with team metrics as well , so we know where we may be falling short. **Official Response from Ashmit Chakravarty:** > Hello Amanda, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Should you face any issues/concerns, please do not hesitate to contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 15. Fantastic Communication Visibility Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** The shared support inbox and email templates are a game changer for our support team. **What do you dislike about Hiver in Gmail?** I don't have any dislikes to share. So far so good! **What problems is Hiver in Gmail solving and how is that benefiting you?** Client requests & communication via shared support inbox email. This helps our team gain the visibility around client communication & tasks. ### 16. Increase Teamwork and Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Dean P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Hiver in Gmail?** Hiver enables us to work in shared mailboxes remotely. With the COVID-19 pandemic, our teams could immediately work remotely without missing a step. We have migrated to remote work environments across the US. We could not have done this effecitevely without Hiver. Having been a customer for over seven years, we continue to find new ways to leverage Hiver. We also enjoy all the new features and upgrades they build into the standard platform. **What do you dislike about Hiver in Gmail?** I would like to see the ability to create a Dashboard for comparing the Hiver boxes we actively work in to get to the company snapshot. I want the Hiver Boxes to roll up into a company metric. Finally, I would like Analytics to allow me to show employees their performance by comparing them to Group Box averages. **What problems is Hiver in Gmail solving and how is that benefiting you?** Remote work and decluttering of Inbox. **Official Response from Ashmit Chakravarty:** > Hi Dean, We are so happy to have a long-term relationship with you. May it continue for long! We will gladly share your ask and feedback with the Product team. Thank you for sharing your needs. Ashmit | Marketing, Hiver ### 17. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Being able to assign emails and see what each person is working on. **What do you dislike about Hiver in Gmail?** It stops working sometimes and there's no notification when you get spam, emails may sometimes be missed. **What problems is Hiver in Gmail solving and how is that benefiting you?** Being able to see what everyone's working on and sharing notes on emails. **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that you find our email assignment and visibility features helpful. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 18. Great experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** The usability of Hiver is unparalleled. It's easy to roll out and learn. We've been using it on our team for over a year, and it makes communicating across a very large Content team super easy. It's super cost-effective. I also really appreciate the attentive customer support. **What do you dislike about Hiver in Gmail?** There's not much to dislike about Hiver. The inflexibility of the packages was originally a challenge, but they worked with us on a unique solution that works for our team. There were some glitches last year but it's been running smoothly since. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have 10-15 content managers operating in a single inbox, and Hiver makes it possible for these users to coordinate email responses with ease. They also appreciate the template feature. I love the comments and tagging, as well as the shared drafts feature! **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the kind words! It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 19. Hiver - **Rating:** 4.0/5.0 stars **Reviewed by:** Ruben F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver allows you to be able to manage your business in a different way. Hiver provides detailed reports and allows you to categorize emails in different formats. being able to assign and tag people is great. **What do you dislike about Hiver in Gmail?** I dislike that every time someone replies to a close email Hiver automatically opens the case up, takes time to have to go back and review and you have to be on alert all the time to ensure you focus on this. **What problems is Hiver in Gmail solving and how is that benefiting you?** Ability to respond to customers effectively within time limits. Better tracking and one-stop shop per say. **Official Response from Ashmit Chakravarty:** > Hello Ruben, Thank you for the feedback. We are glad that you are using Hiver email management & Analytics to increase collaboration and efficiency. Hiver changes 'Closed' emails to 'Open' upon receiving an external reply so that the communication is not lost. Please write to us at support@hiverhq.com so that we can share solutions to tackle these scenarios. Ashmit | Marketing, Hiver ### 20. Intelligent **Rating:** 5.0/5.0 stars **Reviewed by:** Umesh Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Hiver in Gmail?** So far, this is the best tool that I have used in order to keep my emails organized and it helps me follow up on the same systematically. Re-arranging the emails from New to Old order is the one I like the most. **What do you dislike about Hiver in Gmail?** Nothing so far, would love to share if I find any. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is helping me in managing my mail box and shared inbox which is really difficult to handle without Hiver for me. **Official Response from Ashmit Chakravarty:** > Hello Umesh, Thank you for the feedback. We are glad that Hiver continues to benefit you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 21. Good tool to use in collaborative work **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** I like that folders can be distributed for group and individual work. Also, if a colleague is not available, I can see their emails and help respond to what they can't handle. **What do you dislike about Hiver in Gmail?** There are occasions when folders duplicate and also the pending folders sometimes do not load, so I have to close and reopen the email for it to be restored. **What problems is Hiver in Gmail solving and how is that benefiting you?** Resolve the collaborative work. It helps us to work in a group better, as we can see the emails of colleagues. **Official Response from Ashmit Chakravarty:** > Hello Gabriela, Thank you for your comments. We are glad that with Hiver you can organize and collaborate better with your team. Ashmit | Marketing, Hiver ### 22. Great for keeping group email organized **Rating:** 5.0/5.0 stars **Reviewed by:** Robin A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Hiver in Gmail?** We are a small office of 6 people with a shared Google email group. Before Hiver, it was challenging to know who is taking care of what email. Now it is straightforward. I also like the email template function. **What do you dislike about Hiver in Gmail?** I can't think of anything I dislike. It would be nice if the Hiver Inbox was right below the regular Inbox instead of below Send and Drafts, so it is in your face more. **What problems is Hiver in Gmail solving and how is that benefiting you?** We solved the problem of figuring out who is taking care of which email in a shared inbox **Official Response from Ashmit Chakravarty:** > Hello Robin, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. We hear your request and will share it internally with the team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 23. Easy Way to organize the company inbox **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** The best thing about Hiver is how easy it is to get started quickly. It is super user-friendly and makes it very easy to organize our organization"s inbox **What do you dislike about Hiver in Gmail?** It could be easier to close out emails that have already been handled. But that is small in the grand scheme of how helpful the app is. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have one inbox for all areas of our business and it make it easier to filter out emails to make sure it gets to the best person to respond quickly **Official Response from Ashmit Chakravarty:** > Hello Erin, Thank you for the feedback. We are glad that you and your team are enjoying using Hiver's easy & intuitive platform. Kindly write to us at support@hiverhq.com, and we will address your concerns with closing out emails. Ashmit | Marketing, Hiver ### 24. Solid solution if you want to use Gmail as a HelpDesk **Rating:** 4.5/5.0 stars **Reviewed by:** Blaze J. | VP of eCommerce and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** No significant training is required, and it is easy to implement and deploy. No additional platforms are needed. The interface is intuitive. Good analytics as well. **What do you dislike about Hiver in Gmail?** Once emails are added to Hiver, any response is visible to anyone, which can create a privacy concern. There have been occasional glitches with Gmail integration, but they mostly get fixed. **What problems is Hiver in Gmail solving and how is that benefiting you?** Deal with a shared inbox in an efficient manor and ability to use it as a helpdesk. Helps reduce clutter and multiple people replying to same emails. Also no need to bcc. **Official Response from Ashmit Chakravarty:** > Hello Blaze, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. While Hiver is built as a collaborative platform for teams, we understand your privacy concerns and will share your feedback with our Product team. Ashmit | Marketing, Hiver ### 25. Hiver is very effective and helps me organize my work everyday. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Hiver in Gmail?** it is very intuitive and simples to use. **What do you dislike about Hiver in Gmail?** There is nothing in particular that I dislike on the platform. **What problems is Hiver in Gmail solving and how is that benefiting you?** The task management between my colleague and me is more accessible every day with this platform. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. We hope to continue being beneficial to you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 26. Great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** Their IT service is really fast and the reps are always willing to assist you **What do you dislike about Hiver in Gmail?** There are some errors that occur outside hiver, entirely related to Gmail that will increase the KPI's shown in Hiver that after touching base with Hiver's support team have zero way to solve or anticipate **What problems is Hiver in Gmail solving and how is that benefiting you?** Work load distribution ### 27. Good product, but can be even better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Hiver in Gmail?** Great way to organise and control emails and feebdacks. Drafts are also very useful, help to speed up the routine work. Customer support is very helpful, they were with us in all steps, solving issues and providing possible solutions **What do you dislike about Hiver in Gmail?** Would like to have more options for automation. I understand that it is quite sensitive and depends on the specification of each business but still , would like to see more options and triggers for creating automations. Besides API with APPs like Shopify would be a grrreeeat benefit! **What problems is Hiver in Gmail solving and how is that benefiting you?** Great way to organise and control emails and feebdacks. Drafts are also very useful, help to speed up the routine work. Customer support is very helpful, they were with us in all steps, solving issues and providing possible solutions **Official Response from Aditi Dewan:** > Hey there! I am Aditi from the product team at Hiver. As a matter of fact, we have such integrations planned in the coming time. We will keep you posted regarding those updates. Alternatively, you can also periodically check out updates.hiverhq.com to see all the cool features our team keeps shipping! For your requirement around automation and more triggers, it would be great if you could reach out to me at aditi@hiverhq.com so I can understand your needs better. Alternatively, you can always contact our 24*7 available support team at support@hiverhq.com. Regards, Aditi ### 28. Hiver saves us so much time it is invaluable to our team **Rating:** 5.0/5.0 stars **Reviewed by:** Jim C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** It is a real time saver for our team; if someone is absent, others on the team can pick up the tickets making sure all our customers are happy **What do you dislike about Hiver in Gmail?** I have found no downsides to Hiver after years of using it **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows our staff to be more productive than regular email. It also allows for sharing and helping other teammates. Our business production is 25-30% quicker than before Hiver. It has allowed us to have a smaller team than if we had not went with Hiver **Official Response from Ashmit Chakravarty:** > Hello Jim, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 29. it´s been great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Hiver in Gmail?** it helps me organize and keep emails under control **What do you dislike about Hiver in Gmail?** nothing! I think the produc works really good **What problems is Hiver in Gmail solving and how is that benefiting you?** it helps me keep important emails tracked and also helps me to build confidence based on great conversations through Emails with my customers ### 30. After reviewing many options out there, Hiver was the best choice for our team. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Hiver in Gmail?** Hiver integrates seamlessly with Gmail through a plug-in. The application is simple and quickly adopted. Our team loves it, and we have significantly improved our response times! **What do you dislike about Hiver in Gmail?** I would like the CSAT feature to be more user definable, using custom graphics and potentially different placement in the email to generate more feedback. **What problems is Hiver in Gmail solving and how is that benefiting you?** Previously, we were using a group email box with multiple users. This was inefficient as no one knew who was working on what, leaving too many opportunities for dropped balls. Hiver has wholly eliminated those problems for us through transparency and the assignment of emails. Our team takes pride in clearing their assigned emails quickly because everyone can see what remains open. **Official Response from Ashmit Chakravarty:** > Hey Thomas, Thank you for the kind words! We are glad to hear that Hiver has increased efficiency, and you can reap the benefits. We recently released improvements & customisation for CSATs. We hope you like them. Ashmit | Marketing, Hiver ### 31. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Hiver in Gmail?** It is super easy to identify emails and it gives you visibility of all of them **What do you dislike about Hiver in Gmail?** Nothing Everything is great and in super order **What problems is Hiver in Gmail solving and how is that benefiting you?** Visibility and easy access for everybody in my team. ### 32. There's no other option for a shared inbox workflow. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** It's been seamless for our remote sales team of over 30+ people to manage a shared inbox with the use of Hiver. We struggled a lot when scaling of who owned which thread and forwarding got incredibly messy. The team now can't live without it. **What do you dislike about Hiver in Gmail?** The shared drafts can be a bit buggy sometimes and you can't include attachments. Also, we've had incidents where private messages have been shared when it detects it should be added to the tool. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have a remote sales team that works out of a generic share inbox. Hiver allows us to assign ownership of each email thread and colloborate. I enjoy it a lot as it gives more visibility to other members of the team as well. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. We are glad that you and your team are using Hiver to collaborate with ease. Kindly write to us at support@hiverhq.com so that we can solve the issues you have. Ashmit | Marketing, Hiver ### 33. Simple and quick **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** Makes it easy to keep track of all my tasks **What do you dislike about Hiver in Gmail?** Sometimes it needs resetting to work properly **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver makes it easy for the whole team to keep track of everything **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is making it easy for you to keep track of all your tasks. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 34. Hiver is a MUST! **Rating:** 5.0/5.0 stars **Reviewed by:** Rojohnniel M. | IT Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Hiver in Gmail?** Hiver gives you the ability to work on multiple emails at the same time. This helps you to be more productive. **What do you dislike about Hiver in Gmail?** For me, it is just that when we have deactivated the user and unknowingly it was the over of the inbox. Though, the support resolve this immediately. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is the management of multiple inbox. As an administrator of all gmail accounts, I have to access those inboxes simultaneously. Hiver eliminates the process of opening multiple tabs just to view the emails. **Official Response from Ashmit Chakravarty:** > Hello Rojohnniel, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 35. Just a review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** navagating my dash board.I like the way it looks. **What do you dislike about Hiver in Gmail?** Everything seems to be useful for me. I would not change a thing. **What problems is Hiver in Gmail solving and how is that benefiting you?** i have no probelms with Hiver. ### 36. best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Erika P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Hiver in Gmail?** reassigned emails and closed them makes easy used **What do you dislike about Hiver in Gmail?** I like it, for ur admin team is the best **What problems is Hiver in Gmail solving and how is that benefiting you?** reassignment of emais through multiple users ### 37. Very useful tool in your daily worklife **Rating:** 4.0/5.0 stars **Reviewed by:** Lefteris C. | Head of Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Hiver in Gmail?** Hiver is a very user-friendly tool that allows you and your team to get more organised around your email chats and communication. Through various automizations and other smart solutions Hiver gives you flexibility in dealing with your email communication in a more efficient and organized manner. **What do you dislike about Hiver in Gmail?** I would like Hiver to become more versatile in terms of the amount of tags you can pin in your hiver inbox. In addition it would be nice for Hiver to kind of intregrate the private inbox with hiver inbox (or vice versa) so that the user should have to check only one single point and not two. **What problems is Hiver in Gmail solving and how is that benefiting you?** It gives to my team flexibility for better organization, tracking of emails, and above of the opportunity to avoid cluttering of original emails with back and forth communications as all form of internal comms happens on the comment panel. **Official Response from Ashmit Chakravarty:** > Hi Lefteris, We appreciate the feedback. We love the fact that Hiver is offering flexibility and helping you and your team prioritize tasks in the right way. To guide you through the setup of receiving Hiver emails in your personal Inbox, you can always reach out to support@hiverhq.com . Additionally, your Account Manager will soon reach out to address your concerns. Ashmit | Marketing, Hiver ### 38. Very useful and effective for organizing my emails. **Rating:** 5.0/5.0 stars **Reviewed by:** Ana E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Hiver in Gmail?** Easy to work with. Very organized. Can keep track of my emails. **What do you dislike about Hiver in Gmail?** Nothing. Customer support can sometimes be slow **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps me at being organized. ### 39. Super User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Elisa J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** Hiver is very user friendly. It doesn't take very much explanation to figure out to use it **What do you dislike about Hiver in Gmail?** My only issue with Hiver: I wish there was a better notification system when something is assigned to you. **What problems is Hiver in Gmail solving and how is that benefiting you?** Having the ability to have a shared inbox for our group email is very nice. The nicest thing is being able to delegate jobs to different members of the team without having to forward the email to them. **Official Response from Ashmit Chakravarty:** > Hello Elisa, Thank you for the feedback. We are glad that Hiver is continuing to be beneficial to you and your team. We hear your concern and will share your request with the team. Ashmit | Marketing, Hiver ### 40. Exactly the product I've been searching for! **Rating:** 4.0/5.0 stars **Reviewed by:** Shira W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** My customer success team needs to ticket, tag and assign emails all the time and no other Gmail plugin was nearly as effective in this regard as Hiver. **What do you dislike about Hiver in Gmail?** I'd like to be able to customize a bit more, specifically for automatic responses. But nothing major. **What problems is Hiver in Gmail solving and how is that benefiting you?** Can stay way more organized with my team and know who is dealing with what thread. As the team lead, it also gives me access to see other ongoing threads from my teammates. **Official Response from Ashmit Chakravarty:** > Hello Shira, Thank you for the kind words! We are happy to know that you and your team are able to make full use of Hiver's email management. Our teams are constantly striving on improving the platform. Make sure to check the upcoming releases! Ashmit | Marketing, Hiver ### 41. Very useful communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** I like that we are able to close and assigned emails with ease. **What do you dislike about Hiver in Gmail?** I haven't had any downside to Hiver yet. **What problems is Hiver in Gmail solving and how is that benefiting you?** Mail Management ### 42. Great experience for utilizing the email templates **Rating:** 4.0/5.0 stars **Reviewed by:** Pretish D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Email templates are the best thing about Hiver. I have to utilize this feature every day and makes it way easier to send emails every day for info that we are requesting. **What do you dislike about Hiver in Gmail?** I wouldn't say I like how often I have to log into Hiver because this makes my work slow and makes the process really repetitive. **What problems is Hiver in Gmail solving and how is that benefiting you?** Email templates is the best resource for what I do at work. Makes the work I do much faster. **Official Response from Ashmit Chakravarty:** > Hello Pretish, Thank you for your feedback. We are glad Hiver templates is making your work easier. We would be glad to hear more about the issue you are facing and provide a resolution. Kindly write to us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 43. User friendly, easy to communicate between colleagues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Communication between users, faster response with clients **What do you dislike about Hiver in Gmail?** The notification system sometimes lags, na **What problems is Hiver in Gmail solving and how is that benefiting you?** Remote work vs office, how to respond to emails ### 44. Life Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** I love that Hiver allows departments to assign emails for clear ownership. There are also many collaboration tools that are extremely helpful! **What do you dislike about Hiver in Gmail?** There are not many downsides to using hiver. There are so many settings you can change so your teams specific needs are being meet. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows us to share an email address, with clear ownership of specific emails. Hiver also allows us to move emails to the appropriate email inbox. **Official Response from Ashmit Chakravarty:** > Hello Sara, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 45. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Hiver in Gmail?** Great turn around time when contacting support. Everyone is very knowledgable and can fix a problem very quickly. **What do you dislike about Hiver in Gmail?** I've run into the same problem twice where my "user" email address is not the correct one that logs into Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** We use Hiver for compliance monitoring and to assist our sales team. **Official Response from Ashmit Chakravarty:** > Hello Joshua, Thank you for the feedback. We are glad that Hiver continues to benefit you and your team. We are sorry to hear that you faced issues and they were resolved in a satisfactory manner by the Support team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 46. Awesome product for a remote team **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Hiver in Gmail?** we have a remote team working across the globe and Hiver enables us to work collaboratively and efficiently to achieve our set tasks and larger goals. **What do you dislike about Hiver in Gmail?** have not found anything we don't like about hiver as yet **What problems is Hiver in Gmail solving and how is that benefiting you?** allocation and tracking of emails is done well with Hiver and this benefits us by ensuring we know where we are up to with all email requests from our stakeholders **Official Response from Ashmit Chakravarty:** > Hello Benjamin, Thank you for the feedback. We hope to continue being beneficial to you and your team. Please continue using Hiver and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 47. Excelent **Rating:** 5.0/5.0 stars **Reviewed by:** Jemmanuelle E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Hiver in Gmail?** Easy to delegate tasks, you can easily see tickets assigned to you **What do you dislike about Hiver in Gmail?** Sometimes it does not warn about maintenance **What problems is Hiver in Gmail solving and how is that benefiting you?** We can easily assign tickets **Official Response from Ashmit Chakravarty:** > Hello Jemmanuelle, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. We have also noted your concern about not receiving email notifications and will discuss it with our team internally. Ashmit | Marketing, Hiver ### 48. Solid Organization and Assigning **Rating:** 4.0/5.0 stars **Reviewed by:** Alex H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver makes assigning emails to co-workers a breeze and helps the overall organization. The ability to add notes on assigned emails helps keep things organized. **What do you dislike about Hiver in Gmail?** Emails still sometimes get lost, especially if your organization deals with hundreds of emails daily like mine does. There's no real workaround given the volume and Hiver does a good job all thing considered. **What problems is Hiver in Gmail solving and how is that benefiting you?** Organizing emails across a large team. **Official Response from Ashmit Chakravarty:** > Hello Alex, Thank you for your feedback. We are glad that Hiver is helping you and the team with email management and staying organised. We would also like to hear more on the issue of handling emails and try to provide a resolution/workaround. Kindly write to us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 49. Very helpful for work **Rating:** 4.5/5.0 stars **Reviewed by:** Angel v. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** I like that I don't have to sift thought the entire inbox to know what is mine to do, I just need to look at what is mine **What do you dislike about Hiver in Gmail?** I haven't found anything that I can think of at the time! **What problems is Hiver in Gmail solving and how is that benefiting you?** Too many emails and people that share the inbox. Everyone knows now what is theirs and it only disappears when you mark it completed **Official Response from Ashmit Chakravarty:** > Hello Angel, Thank you for the feedback. It's great to hear that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 50. Good product **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Mail Assignment, Analytics, Mail tags, mail open and close. if want to describe can say very good and helpful software i have ever used **What do you dislike about Hiver in Gmail?** Response time report having some issues. **What problems is Hiver in Gmail solving and how is that benefiting you?** Its solve all email management system. its very useful for helpdesk mail assignments and all. its very good software i have ever used for shared inbox and checking the assignment **Official Response from Ashmit Chakravarty:** > Hello Vinay, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. Please contact us at support@hiverhq.com for any issues you may have with Hiver Analytics. Ashmit | Marketing, Hiver ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A07%3A03+-0500&secure%5Bsession_id%5D=5657a8e1-8ac0-4e5b-9e3f-271fb256711a&secure%5Btoken%5D=91b19548e7754fe062105a93d31d1e5c7750f00258afc85b76454d424a472e69&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration - Social Media Integration - Third-Party Integrations **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Hiver in Gmail Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,449 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)