--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1283 scale: '5' date_modified: '2026-07-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. It makes the work enjoyable **Rating:** 5.0/5.0 stars **Reviewed by:** William B. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** It's simplicity. It was created on the pov of the worker. No buttons are extra, no interface is not used. Everything with it just makes perfect sense. **What do you dislike about Hiver in Gmail?** It's not really a dislike but sometimes there are bugs that prevents me on working but support is excellent and no software is perfect **What problems is Hiver in Gmail solving and how is that benefiting you?** It solves overlapping steps in finishing a process. Everything is there. Every click completes a process of work. ### 2. My experience is amazing, but I feel I still haven’t been able to make use of everything available **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** What I like the most is how easy it is to move emails into the mailboxes and assign an owner. After all, without someone responsible, it becomes difficult to manage. **What do you dislike about Hiver in Gmail?** What I like the least is the app, which is not very user-friendly. That’s why I keep using the Gmail app, but with it I can’t tell which emails belong to a shared mailbox and which don’t. This reduces my productivity. **What problems is Hiver in Gmail solving and how is that benefiting you?** The first benefit is allowing people to have access to all the emails in the mailbox. This makes internal communication easier. The second is the possibility of using it as a customer support tool. ### 3. Hiver is great for teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** I don't know what our team would do without Hiver. Being able to share, collaborate, and view emails across the team is so valuable to our processes. **What do you dislike about Hiver in Gmail?** Other than connectivity issues with Hiver, there is nothing I dislike. Hiver support is great at responding and resolving most issues and bugs we come across. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is key to our communication as a team. The shared inbox and being able to have all team and partner communication in one central mailbox is so valuable. Hiver saves us time searching through communication, eliminates confusion, and allows our team to provide the best service to our partners through email. ### 4. Hiver Makes Everything Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Keira F. | Sales / Account Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Hiver is great for making sure everyone stays on track, each customer is taken care of, or assigned to their respective support members. It was super easy to implement and integrate in our daily routine, we use it every day! I love that you can make notes on the side that customers aren't able to see, but it keeps everything on track its great! If something isn't right, the customer support is awesome and very helpful. **What do you dislike about Hiver in Gmail?** Not sure there are any downsides to Hiver honestly! Even the phone app works great! **What problems is Hiver in Gmail solving and how is that benefiting you?** It makes sure to keep all employees on track with who they should be taking care of. ### 5. Hiver for Outlook **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmin P. | Accounting clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Hiver in Gmail?** Hiver is very helpful organizing a shared account inbox. Hiver is an excellent tool to improve email management and collaboration. The ability to add comments, assign emails, and set up the follow up tasks improves internal communication, especially for our remote teams. **What do you dislike about Hiver in Gmail?** The hiver version for outlook is not as great as the gmail. You can do limited things in the outlook version. When you respond from your email, it will make another thread again, ending up with lots of duplicates. **What problems is Hiver in Gmail solving and how is that benefiting you?** What is great about hiver is their fast and helpful support. They answer right away and find alternative solutions to your issue. ### 6. The customer service is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Credentialing Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Hiver in Gmail?** The customer support is excellent. Abraham helped me very fast. He sent me a lot of pictures guiding me thru my problem and showing me how to fix it. It was great! **What do you dislike about Hiver in Gmail?** I do not have a specific thing. Maybe it is my internet connection, but sometimes, it is slow (But not that slow), assigning emails and stuff. But talking about less than a second. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is a great tool helping us out in managing emails for my team. It is easy to assign or close pending issues that commonly take more than an hour to figure out where to place them. **Official Response from Ashmit Chakravarty:** > Hello Sean, Thank you for the feedback. We will gladly share your kind words with Abraham and the team. It's great to know that Hiver continues to benefit you and your team. Please get in touch with us at support@hiverhq.com if you face any performance issues. Ashmit | Marketing, Hiver ### 7. Easy to use for work, makes work easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2021 **What do you like best about Hiver in Gmail?** I appreciate Hiver's communication regarding updates and work times. The most helpful features are the ability to assign emails quickly and the comments section that is private to our team. It's also very helpful to have access to work inboxes so we can step in if someone in on vacation or away from work. The help team always responds quickly and doesn't sign off until my issue is solved. **What do you dislike about Hiver in Gmail?** Sometimes Hiver doesn't load on my task bar. It's happened only once or twice, and the support team gave me a solution right away, so it wasn't a big deal. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows us to quickly share information and emails, giving our customers the best support we can offer. We waste less time shuffling emails back and forth and waiting for replies because it's all available in one place. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. We are glad that Hiver is continuing to be beneficial to you and your team. If you face any concerns, we are always available at support@hiverhq.com. Ashmit | Marketing, Hiver ### 8. Quality organization especially for a growing team **Rating:** 3.5/5.0 stars **Reviewed by:** Kristina A. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Being able to assign emails to my coworkers and all have access to a shared inbox is extremely helpful for delegating tasks and tracking progress on shared projects. **What do you dislike about Hiver in Gmail?** Very expensive product per user. We are not able to have some of our team use it because it is cost-prohibitive. **What problems is Hiver in Gmail solving and how is that benefiting you?** Lets multiple members of the team access important information in an efficient and easy way. Helps organize the inbox to make task management more streamlined. Takes the guess work out of working as a team for one customer because it creates transparency between all team members regarding client communications. ### 9. From Selling Hiver to Using It Daily — Still Delivers! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashok A. | Associate Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Hiver in Gmail?** Intuitiveness and the simplicity of staying on top of Gmail **What do you dislike about Hiver in Gmail?** Hiver side panel has been the same since the initial days. Could become exhaustive with other channels coming in. Can bring in Shared label alongside shared mailbox in the side panel. Maybe tonality, AI tags etc could show up as prompts for easier application of tags. You can also drive AI to learn user behaviour and start to perform daily mundane activities. **What problems is Hiver in Gmail solving and how is that benefiting you?** I'm using to manage my sales@ shared mailbox for a specific program I'm driving sales. ### 10. It's convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Yiran S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** My team can assign emails to each department. **What do you dislike about Hiver in Gmail?** Once an emails is closed out it's just showing unread when you log into the mail address. If it automatically updates status it would be great. **What problems is Hiver in Gmail solving and how is that benefiting you?** too many emails directing to different departments, we use hiver to sort so that we can take care of them faster. ### 11. Hiver helps me focus on my work and my clients and most of all keep track when my memory fails me. **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver really works well to sort out the emails I specifically need to give attention to, helps me keep track of ongoing projects, and keeps me focused on what I need to do for the day. **What do you dislike about Hiver in Gmail?** I wish it were easier to undo when accidentally tagging an email in our shared inbox as closed. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's helping organize my company's messaging and streamline the process for tackling client requests in an orderly fashion and on time, keeps my email use time to a minimum. Helps me track conversations over long periods of time. **Official Response from Ashmit Chakravarty:** > Hello David, Thank you for the feedback. We are glad that you and your team can track the workload and increase efficiency with Hiver's email management. If you face consistent performance issues, we request you write to us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 12. Hiver for Outlook falls a bit short **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Hiver in Gmail?** I had previously used Hiver for Gmail via the web extension and it worked perfectly for keeping my team organized and assigning tasks. Currently the Hiver HQ site offers a fundamentally similar experience for my Team. **What do you dislike about Hiver in Gmail?** Unfortunately, Hiver HQ and Hiver for Outlook just do not seem to be as well optimized as this tool was for Gmail. Several Key features seem to be missing in terms of customizability and function is just overall worse. For example , when attempting to search through older emails I am often given a "Please come back later " request. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver at it's core is great for allowing my team to track incoming emails to our shared mailbox as well as Tagging and Assigning those emails to our team ### 13. Hiver is the best way to manage shared Gmail inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey M. | Marketing Director, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Hiver in Gmail?** Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. **What do you dislike about Hiver in Gmail?** I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. **What problems is Hiver in Gmail solving and how is that benefiting you?** Shared email address in Google can either be managed in Google Groups, which has a terrible interface, or through Gmail by sending a copy of each message to multiple team members. In either scenario it's very difficult to manage which of your team members is responsible for the followup on a particular email. Hiver adds a layer of functionality directly into Gmail where you can assign emails to a specific team member, tag emails to categorize them, and leave comments visible to the other team members. We have cut back on double work (where multiple team members start trying to tackle the same email before realizing someone else is handling it), reduced stress (because it's easy to see the status and workflow for an email), and increased efficiency. **Official Response from Ashmit Chakravarty:** > Hello Lindsey, Thank you for the kind words! Feedback like this motivates us to continue improving. We are delighted to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Please know that we are always available at support@hiverhq.com for any questions you or the team may have. Ashmit | Marketing, Hiver ### 14. Amazing feature to allow great team collaboration! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** With Hiver, we are able to maintain a remote team that is able to communicate effectively. Hiver allows us to turn email into a "ticketing system" of sorts, without having to add an additional piece of software. Being able to assign emails and communicate in the notes section makes it easy to collaborate, and also keeps all of the details about each email attached to the email so that we never have to search for information. Hiver was easy to set up, and works seamlessly with GMail. **What do you dislike about Hiver in Gmail?** The only downside that I've found so far is that you have to manually enable and disable auto-responders, instead of being able to schedule them like an out of office reply. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have a remote team, so we use Hiver to allow us to share an Inbox and collaborate on emails behind the scenes. We also love utilizing the drafts feature when collaborating on an email. We are able to keep our inbox to 0 by utilizing the close and pending features. ### 15. Great help for prioritizing emails on a team. Easy to use and more functional than Drag. **Rating:** 4.0/5.0 stars **Reviewed by:** Nadine W. | Client Coordinator and Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** The automations are great for tagging and assigning projects. It is much easier to look at than other email programs. It just looks like you are in Gmail. The click up integration has been helpful for us. **What do you dislike about Hiver in Gmail?** The click up integration does not work if you create a new project inside of Hiver- it disappears from the calendar in click up. Hard to say if Hiver or Click up is responsible for that. **What problems is Hiver in Gmail solving and how is that benefiting you?** helping us not miss emails by being efficient and clear. Assigning emails is extremely easy and helpful. ### 16. A must-have for shared inboxes! **Rating:** 5.0/5.0 stars **Reviewed by:** Sławomir P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Hiver in Gmail?** If you need a ticketing system, but you cannot get rid of GMail, that's the best thing to add to shared mailboxes. It's also super easy to implement and use, as it's nicely integrated with GMail layout. I also appreciate the quick support from Hiver team in case we have any questions / feature requests / problems. **What do you dislike about Hiver in Gmail?** Built-in analytics is very simple for now, so you'll probably have to prepare your own based on the "csv import" feature. SLA function is also quite basic for the moment, but at least you can set up a simple version from the start. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps us with processing internal operational tickets within a team in one shared inbox. Our productivity stats are much much better after couple months using Hiver. What was also super important for us is that Hiver provides detailed analytics and data to track and measure our work. ### 17. Hiver has been an absolute gamechanger for our team. **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** It has completely transformed the way we manage shared inboxes, track email assignments, and collaborate internally—without the need for complex ticketing systems. **What do you dislike about Hiver in Gmail?** There isn't anything I don't like about Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver has been an absolute gamechanger for our team. It has completely transformed the way we manage shared inboxes, track email assignments, and collaborate internally—without the need for complex ticketing systems. The ability to assign emails like tasks, add internal notes, and track accountability has streamlined our communication and made our customer support process far more efficient. ### 18. Survey **Rating:** 5.0/5.0 stars **Reviewed by:** agustin a. | customer relations clerk, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** I like the straightforwardness of it. The simplicity of it is amazing! **What do you dislike about Hiver in Gmail?** I think it can be even more simple. Meaning it looks to pressed together. **What problems is Hiver in Gmail solving and how is that benefiting you?** I use it for my job in a logistics company. We use hiver to get invoice emails completed. ### 19. Clear and simple app to manage tickets internally **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian G. | IT Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Ease of setup and use. Integration into Gmail. Mobile app. Statistics that are provided. **What do you dislike about Hiver in Gmail?** Difficult to look at older tickets. Sometimes confusing to search for things. **What problems is Hiver in Gmail solving and how is that benefiting you?** We manage the internal IT tickets. It centralizes all requests and helps us inform our users. ### 20. HIVER IS AMAZING **Rating:** 4.0/5.0 stars **Reviewed by:** Alyzzah Zachary F. | Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Hiver really helped me a lot especially on email management. It help us to organize and make our inbox clean. Using hiver is really a time saver.With hiver you can schedule email, organize email per category and you can also import clients contact through excel which will help you to save time copying email contacts at a time. **What do you dislike about Hiver in Gmail?** Nothing all features are advance and easy to use **What problems is Hiver in Gmail solving and how is that benefiting you?** Its helping me to organize and email and can identify which emails you need to prioritize. ### 21. Hiver is great for sharing important information/emails **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea G. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Hiver in Gmail?** The fact that is not necessary to CC everyone you need to have access to an email information, just having it at a shared inbox and have that person as an user of the box is enough. Notes are pretty cool, that way the team can let other team members important info without sending emails **What do you dislike about Hiver in Gmail?** Not exactly dislike, but Automations are a braintest **What problems is Hiver in Gmail solving and how is that benefiting you?** Sharing emails with the team without going back and forth. This reduces effort and improves my time usage. ### 22. Hiver experience **Rating:** 4.5/5.0 stars **Reviewed by:** Omar S. | Commercial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Have channels like whatsapp, voice and chat all in Gmail inbox makes it so easy to handle all our customers comminications **What do you dislike about Hiver in Gmail?** It could have more AI capatities and other features **What problems is Hiver in Gmail solving and how is that benefiting you?** managing all communicatios froms our clients without loosing anyone ### 23. Streamlined Email Assignment, Highly Effective **Rating:** 4.0/5.0 stars **Reviewed by:** Matthieu C. **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** I find Hiver exceptionally useful for assigning emails from a communal inbox to different team members, which helps avoid confusion over who should respond. I appreciate the ability to close tickets once resolved, which aids significantly in keeping track of progress. The overall effectiveness of Hiver makes it a compelling tool to continue using. **What do you dislike about Hiver in Gmail?** Nothing **What problems is Hiver in Gmail solving and how is that benefiting you?** I find Hiver helps assign emails to the right person, reducing confusion over email responses and tracking when tickets are closed. ### 24. The Perfect Team Email Management Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Tran Le D. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver has completely transformed the way we manage team emails in our business. With its seamless integration into Gmail, we can track, assign, and resolve emails efficiently without leaving our inbox. We are extremely satisfied and will continue using Hiver for the long run! **What do you dislike about Hiver in Gmail?** Hiver is a fantastic tool, but for small teams or startups, the pricing can be a bit steep compared to some alternatives. **What problems is Hiver in Gmail solving and how is that benefiting you?** Before using Hiver, managing shared inboxes was a challenge for our team. Emails would get lost, multiple team members would reply to the same customer, and tracking responsibilities was inefficient. Hiver has completely transformed our workflow by solving our email management has become more organized, our team is more productive, and our customers receive faster, more consistent responses. It’s an essential tool for any business handling a high volume of shared emails **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! Happy to hear that our email management solution has transformed the way you handle team emails. We appreciate your feedback regarding pricing for small teams and startups. We are constantly working on improving our offerings to better suit the needs of all our customers. If you have any specific suggestions or would like to discuss pricing options further, please feel free to reach out to our support team at support@hiverhq.com. We are here to assist you in any way we can. Thank you for choosing Hiver to streamline your email management process. ### 25. Hiver Streamlined Our Team’s Email Workflow — A Game Changer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** I love the Email Templates feature. I just have to document a response once, and then reuse it without rewriting the same email every time. It saves me a lot of time, especially for repetitive queries, and keeps responses consistent across the team. **What do you dislike about Hiver in Gmail?** The UI could be more modern and intuitive - especially around the icons and layout. It’s not a dealbreaker, but a cleaner design would make navigation feel smoother. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps our team manage a shared email inbox more effectively. It eliminates confusion over who’s replying to what and avoids duplicate responses. Features like assigning emails, tracking status, and using templates save us time and make our communication much more organized and professional. ### 26. Great for collaborative work **Rating:** 4.5/5.0 stars **Reviewed by:** Jenna J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** This makes the collaboration in our team so much better. We love the shared inbox and how we can take responsibility for different things that come through. **What do you dislike about Hiver in Gmail?** We've had some technical difficulties with emails not coming throuhh for a small portion of our clients but we don't know if that's Gmail related. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have smaller clients that are on a "ticketing system" who can email a shared inbox and anyone on our team can review and respond. ### 27. Hiver: Go to guy **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | Data Entry Specialist / Accounting, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Everything, especially the new link conversation. faster shifting between mails that has relevant information. **What do you dislike about Hiver in Gmail?** None so far. everything fits. Looking forward to more updates. **What problems is Hiver in Gmail solving and how is that benefiting you?** shared inbox, closing options, proper distribution of mails to correct channels. ### 28. It is a really useful tool for my department to organize and track emails. **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny R. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Support is always helpful. The new summarize function is a useful, time saving tool. **What do you dislike about Hiver in Gmail?** Sometimes it is hard to share links between collegues. **What problems is Hiver in Gmail solving and how is that benefiting you?** Tracking emails and email timeliness as well as sharing and tracking information. ### 29. Hiver is a Life Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Sophy D. | Portfolio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Hiver in Gmail?** What is most helpful about Hiver is that it keeps tasks organized and in one place (especially in emails). This is very beneficial so we are aware of what tasks are still open and in need of responses. It has helped significantly with a quicker response time, which is an improvement. **What do you dislike about Hiver in Gmail?** I have not had any downsides about Hiver so far. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps with quicker responses and is very organized. Quick and easy to use. ### 30. Streamlined Customer Service Right from Gmail **Rating:** 4.5/5.0 stars **Reviewed by:** Raymond C. | Maintenance Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Hiver makes managing customer emails so much easier. The shared inbox, easy assignments, and quick collaboration have improved our response time and reduced confusion. Simple, effective, and perfect for teams using Gmail. **What do you dislike about Hiver in Gmail?** It takes a little time for new users to fully understand all the features. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver keeps our team organized by preventing duplicate replies and making email assignments simple. It saves us time and helps us respond to customers faster. ### 31. Very good, but not perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Their customer support, ease of use and interface. Easy integration, very good daily usage and to implement in our routine. **What do you dislike about Hiver in Gmail?** Their loading time, need to ask them to add features to fully help our usage, and to fix some of their already built-in features, which were not working properly. **What problems is Hiver in Gmail solving and how is that benefiting you?** Mailbox organization and email visualization for all users in the shared mailbox. The interface is good to see all pending emails. **Official Response from Moinak Ray:** > Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate our customer support, ease of use, and interface. We understand your concerns about loading time and feature requests. We're constantly working on improving our platform and will take your feedback into consideration to enhance your experience. We're glad to hear that Hiver is helping you with mailbox organization and email visualization. If you have any specific features in mind or encounter any issues, please feel free to reach out to us at support@hiverhq.com. We're here to assist you and ensure that Hiver meets your needs effectively. ### 32. Improved student success and recruitment communication for adult learner degree program **Rating:** 4.5/5.0 stars **Reviewed by:** Emma M. | Student Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I like how responsive the Hiver is to our team's needs. Mike is always helpful with brainstorming with our team. We appreciate all the help and support he has provided in training, new approaches to the product, and more. I am so excited to work with Mike and the product team to develop a chatbot for our website. **What do you dislike about Hiver in Gmail?** I do not have anything that I dislike about Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver has helped us respond more quickly to student questions. We now have a more transparent process in place to ensure students are not getting different information from multiple users. We also need to respond to a large volume of student inquiries and questions. Hiver has already helped with this, but we hope the chatbot will reduce the manual hours of our student success staff. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! We're happy to hear that Mike has been so responsive and helpful in meeting your team's needs. It's great to know that Hiver has improved your student communication and streamlined your processes. We're excited to work with you on developing the chatbot for your website to further enhance your student support. If you have any more feedback or need assistance along the way, please don't hesitate to reach out. We're here to support you every step of the way! ### 33. Very good. **Rating:** 4.0/5.0 stars **Reviewed by:** Merida . | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It is very organized, easy to use, and functional for my needs **What do you dislike about Hiver in Gmail?** I wish there was more AI options for the hiver live chat. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hive helps solve our email organization issues **Official Response from Moinak Ray:** > We're glad to hear that you find Hiver organized, easy to use, and functional for your needs. Your suggestion for more AI options for the live chat feature is valuable, and we'll definitely consider it for future updates. If you have any more suggestions or need assistance, please feel free to reach out to us at support@hiverhq.com. We're here to help! ### 34. Great product for collabing! **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria O. | Senior Manager, Fraud Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** I liked how it enhanced a very dry team building meeting I was in. It caused everyone to have to engage and get through the material in a fun way. **What do you dislike about Hiver in Gmail?** There were a few times it took extra time to figure out how to best use the sticky notes with a larger group of folks **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver was used to help enable better collaboration in an engaging environment. ### 35. Sudden Price Hike Diminishes Value **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Hiver in Gmail?** Hiver is a good simple shared inbox tool, like Gmelius but without the bugs. **What do you dislike about Hiver in Gmail?** Hiver is effectively no longer offered for small teams, forcing us to find a new tool. They dramatically increased pricing with only 2 weeks notice. Not only was the monthly fee increased, but now, if we hired one more employee, we would have to pay for 3-5 seats for that one employee. **What problems is Hiver in Gmail solving and how is that benefiting you?** Handling a high volume of support emails. ### 36. Hivver for email help **Rating:** 3.0/5.0 stars **Reviewed by:** Matt B. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** good email coordination tool for managing tasks across teams and clients **What do you dislike about Hiver in Gmail?** not good on mobile format and confusion UI sometimes **What problems is Hiver in Gmail solving and how is that benefiting you?** Cooridnation of email tasks across teams and clients ### 37. Just Efficiency!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro A. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Hiver in Gmail?** Teamwork/Collaborative Space, Accountability, Analytics, Automations and AI **What do you dislike about Hiver in Gmail?** Some Automations need improvement. More Automations to be built **What problems is Hiver in Gmail solving and how is that benefiting you?** Shared E-mails with No Accountability Response Time Improvement Customer Experience ### 38. We added Hivera few months back and it has helped streamline communication ! **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Production workflow Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Streamlining communication and providing a more efficient tool. **What do you dislike about Hiver in Gmail?** There isn't an alert system for emails that have not been assigned. **What problems is Hiver in Gmail solving and how is that benefiting you?** Communication between our department and the field ### 39. The more I use it, the more you discover how much additional functionality it has to offer. **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa R. | Senior Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Hiver in Gmail?** It allows you to manage workloads and team members, especially during absences. Allows for monthly reporting of volume and team member completion numbers. **What do you dislike about Hiver in Gmail?** Learning curve if team members are not familiar with google and hiver. Getting customers to send to Hiver email instead of individuals can also create confusion. Once everyone is on board, the process flows nicely. **What problems is Hiver in Gmail solving and how is that benefiting you?** Managing workflow and balancing incoming order volume. Gives clear visibility. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. For any questions you may have, kindly contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 40. Hiver is an excellent email tool to reference and route emails **Rating:** 4.5/5.0 stars **Reviewed by:** Chris N. | Finance & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** It is awesome at organizing shared email accounts and fairly intuitive when it comes to implementation and adoption. The notes function is excellent to assign, and link others to review an email and notes to provide background information. **What do you dislike about Hiver in Gmail?** It can occasionally be glitchy, but if you are able to reconcile and audit accounts the results fairly accurate. This is rare, but will sometimes mean you will not see an updated/replied to email after the initial reply **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver has made it significantly easier to keep track of emails and route them to the appropriate parties when connecting with a client. It is also very useful when linking others to check in and provide feedback on specific emails. It is also useful to split responses or generate template responses. **Official Response from Akshay Adheesh:** > Hey Chris, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has made it easier for you to keep track of emails and route them to the appropriate parties when connecting with clients. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 41. Winter is so nice **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick Murage O. | developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Hiver in Gmail?** how emails are being handled and sent to other members **What do you dislike about Hiver in Gmail?** Sometimes it takes time to load as an extension in my browser. **What problems is Hiver in Gmail solving and how is that benefiting you?** Handling of emails ### 42. Sorting through a maze of countless emails **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Hiver in Gmail?** When our CEO introduced us to Hiver, my first impression is that nothing could be as good as advertised. We easily get 100 plus emails a day of medical records that must be uploaded properly and suspensed throughout the 20 member team. Litle did I know that Hiver categorization makes it possible to handle an avalanche of emails by allowing the work load to be categorized and allow anyone free from a task to step in and pick up someone else's workload to keep them from falling behind. The best way to describe what Hiver does is balance the workload and keep up with the deadlines and tasks much easier. Once I finish uploading all the faxes, I look and see which employee appears to have too many emails assigned to her, so I text her I'll jump in and start processing some of her workload. Or if someone is busy intaking a new client (and it can be two or three hours), she or he can signal to rest of employees on google chat that need help in my email box for next hour and someone jumps to it. Our workload is distributed more equally but the outcome is since utilizing and training on Hiver we rarely fall behind in timely processing of the many tasks our legal office requires. Makes multi-tasking much easier. **What do you dislike about Hiver in Gmail?** Least helpful is that it's easy to think someone is behind processing tasks and to assume they are not keeping up when the reality is they are speaking with clients or business vendors handling matters. When you have a multiploe email chain, you have to remember that the first email might be closed and assigned to someone but that the next eail might also need closing after confirming the assignee. Other than that, hard to think of any negatives as it is a must for companies that need multi-tasking. **What problems is Hiver in Gmail solving and how is that benefiting you?** I communicate with at least ten to twelve of our employees daily. Hiver makes things go smooth. I assign incoming emails to the various project managers and then I can observe if those assignments get processeed efficiently. I go home knowing where we are at and when I come in the next day by looking at the Hiver unassigned vs assigned categories I instantly get an accurate snapshot of where I need to start. ### 43. Very useful product! Helps me keep organized **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo H. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** It sorts my incoming mails by tags, helping me keep organized as a CS member. **What do you dislike about Hiver in Gmail?** Nothing negative to say :) But if I had to choose, I'd say the admin panel takes a bit of time to getting used to. **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps unify all my incoming mails to one single place, and it also auto-assigns the conversation to the correct team member, which is great ### 44. Hiver features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Hiver in Gmail?** I like the assigned emails, and it is easy to keep track of who is working on what within the Gmail and we do not need to use the external program for that **What do you dislike about Hiver in Gmail?** Sometimes it is assigned to the wrong person. Also i am not sure what else we can use, I know there are lots of features but I would love to have some sort of library for all the features in one place **What problems is Hiver in Gmail solving and how is that benefiting you?** Having all the emails in one place and having access to everything, searching the relevant answers to the questions whithout bugging someone ### 45. Great for our small team! **Rating:** 4.5/5.0 stars **Reviewed by:** Meg O. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Hiver in Gmail?** We've had a great experience using Hiver for customer service. The platform made it incredibly easy to manage our shared inbox and respond to customer inquiries efficiently. Assigning emails to team members, tracking conversations, and collaborating internally without forwarding threads has been a game-changer. **What do you dislike about Hiver in Gmail?** Nothing, we just ended up using a built in Shopify app instead that was free. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver has helped us deliver faster, more consistent support, and it's made a noticeable impact on our customer satisfaction. Highly recommend for any team looking to simplify and improve their email-based support. ### 46. review with the Hiver ticketing tool, hiver **Rating:** 4.5/5.0 stars **Reviewed by:** jeevan m. | Senior executive IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Hiver in Gmail?** easy to use , very easey to configure , taken me two days only to configure it for IT support. **What do you dislike about Hiver in Gmail?** if it gives the reports in the ticketing wise method then that will be a great, there are lot of options which Is not able to recognize it automatically. **What problems is Hiver in Gmail solving and how is that benefiting you?** peoples sendign any IT request to the email, and its generating to a IT ticket, and its getting capturgin everything what IT does. ### 47. Love Hiver! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley J. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Hiver is super easy to use, helps streamlines processes, know who needs to take care of what and the current status. Customer support is amazing also. Plus the ease of integration. Amazing platform I would recommend to anyone. **What do you dislike about Hiver in Gmail?** I don't dislike anything about Hiver! It's an amazing feature. **What problems is Hiver in Gmail solving and how is that benefiting you?** Who needs to follow up on which email and what the current email status is ### 48. Hiver for my customer support emails **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul A. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** I love that I can track all the emails and when I have completed them I can either put them on pending or closed **What do you dislike about Hiver in Gmail?** Nothing I can suggest to improve. The system works for what I need it to. **What problems is Hiver in Gmail solving and how is that benefiting you?** Being able to keep track of all support tickets and see when they are due as well as assigning to other members ### 49. Hiver makes running the business easier **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan C. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** The level of automation that allows my sales team to function seamlessly has increased our sales. **What do you dislike about Hiver in Gmail?** Honestly, it has improved productivity so I can not say I have a dislike. **What problems is Hiver in Gmail solving and how is that benefiting you?** Having a general inbox that gets distributed and tracked among our sales team. This ensures all of our customers are taken care of promptly and fairly among the sales team. ### 50. Hiver ended a lot of arguements on wether or not Google Groups was working for our team, or not. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannah P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver is easy to navigate and allows customers to always be taken care of! I never worry if our team has forgotten an email or not. I use Hiver every day and it allows us to stay organized. This software has been easy to use, implement and integrate into our team. We can always take care of our customers and ensure they are getting the best customer support! **What do you dislike about Hiver in Gmail?** Not subscribing to the upgraded version. I wish our company paid for the upgraded version because of the unreal analytics and automations. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is keeping us more organized and ensuring that customers are being taken care of. We are in turn getting more sales and turning more inquiries into finalized orders. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! We're thrilled to hear that our software has helped your team stay organized and provide excellent customer support. Thank you for being a valued Hiver user! ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+17%3A47%3A40+-0500&secure%5Bsession_id%5D=c2f994c4-2f96-402a-a4d1-85595b9b17ac&secure%5Btoken%5D=dc3904468dd6442d0caf4b7b72193b7dfaefbd05bdcda477e8e7b00197160d1d&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Hiver in Gmail Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,448 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)