# Freshdesk vs Hiver in Gmail Comparison - What are their main differences?

At a Glance

Star Rating

**Freshdesk** [

4.4/5(3,768)

](https://www.g2.com/products/freshdesk/reviews#reviews)

**Hiver in Gmail** [

4.6/5(1,283)

](https://www.g2.com/products/hiver-in-gmail/reviews#reviews)

Market Segments

**Freshdesk**
Small-Business (48.6% of reviews)

**Hiver in Gmail**
Small-Business (66.8% of reviews)

Pros & Cons

**Freshdesk**
[
Ease of Use (223)
](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740704&qs=pros-and-cons#reviews)[
Features (158)
](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742623&qs=pros-and-cons#reviews)[
Missing Features (69)
](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740714&qs=pros-and-cons#reviews)[
Limited Features (62)
](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742368&qs=pros-and-cons#reviews)

**Hiver in Gmail**
[
Ease of Use (182)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[
Team Collaboration (149)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[
Email Issues (72)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[
Missing Features (47)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Freshdesk**
 **$19.00** 1 User per month billed annually Per Month

**Hiver in Gmail**
 **$25.00** Per Month

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. The automation features, such as ticket flow configuration and categorization, are particularly highlighted as beneficial for enhancing customer satisfaction.
- **Users say** Hiver stands out for its seamless integration with Gmail, making it an ideal choice for teams that rely heavily on email communication. Reviewers commend its intuitive design, which allows for quick adoption and minimal training, enabling users to stay organized with notes, links, tasks, and projects associated with each email.
- **According to verified reviews** , Freshdesk has a significantly higher overall G2 Score, indicating greater user satisfaction across various metrics. This is reflected in the volume of recent reviews, where Freshdesk received 86 compared to Hiver's 10, suggesting a more robust user experience and feedback loop.
- **Reviewers mention** that while Hiver offers excellent support with 24/7 availability, Freshdesk's support quality is also well-regarded, with users noting its effectiveness in resolving issues and providing assistance. However, Freshdesk's larger user base may lead to longer wait times during peak periods.
- **Users highlight** that Freshdesk's ticket creation and response user experience are well-optimized, with features that allow for automatic ticket generation based on user issues. In contrast, while Hiver provides a solid email organization system, some users feel it may lack the depth of ticket management features found in Freshdesk.
- **G2 reviewers indicate** that Freshdesk's extensive feature set, including advanced automation and multi-channel support, positions it as a more comprehensive solution for businesses looking to enhance their customer service capabilities. Hiver, while effective for email management, may not meet the needs of organizations requiring a broader range of support functionalities.

Pricing

Entry-Level Pricing

**Freshdesk**

Freshdesk

Freshdesk Email and Ticketing (Growth)

$19.00

1 User per month billed annually Per Month

Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 pricing plans](/products/freshdesk/pricing)

**Hiver in Gmail**

Hiver in Gmail

GROWTH

$25.00

Per Month

Ideal for small teams to deliver effortless, multi-channel support.

- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 pricing plans](/products/hiver-in-gmail/pricing)

Free Trial

**Freshdesk**

Freshdesk

Free Trial is available

**Hiver in Gmail**

Hiver in Gmail

Free Trial is available

Ratings

Meets Requirements

8.6

3,295

9.0

993

Ease of Use

8.9

3,320

9.1

1,017

Ease of Setup

8.6

2,377

9.0

593

Ease of Admin

8.7

2,202

9.2

456

Quality of Support

8.7

3,194

9.2

921

Has the product been a good partner in doing business?

8.8

2,125

9.2

447

Product Direction (% positive)

8.8

3,262

9.1

986

Features by Category

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

8.4

17

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

8.9(won by default)

9

Not enough data

Contextual Response Generation

8.5(won by default)

9

Not enough data

Sentiment Analysis

8.3(won by default)

9

Not enough data

Knowledge Base Utilization

8.5(won by default)

9

Not enough data

Multilingual Support

8.0(won by default)

9

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

8.0(won by default)

9

Not enough data

Feedback Collection

8.7(won by default)

10

Not enough data

Escalation Handling

8.7(won by default)

10

Not enough data

Workflow Optimization

8.5(won by default)

10

Not enough data

Automation

Customer Interaction Automation

9.3(won by default)

9

Not enough data

Feedback Collection

8.7(won by default)

9

Not enough data

Document Processing

9.1(won by default)

9

Not enough data

Autonomy

Independent Decision Making

6.9(won by default)

9

Not enough data

Adaptive Responses

8.3(won by default)

9

Not enough data

Task Execution

8.3(won by default)

9

Not enough data

Problem Solving

8.0(won by default)

9

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.1

2,609

8.0

353

Ticket and Case Management

Ticket Creation User Experience

8.9(won by 0.1)

2262

|

Verified

8.8

211

|

Verified

Ticket Response User Experience

8.8(won by 0.1)

2272

|

Verified

8.7

215

|

Verified

Workflow

8.5

2197

|

Verified

8.6(won by 0.1)

222

|

Verified

Automated Response

8.5(tied score)

2072

|

Verified

8.5(tied score)

204

|

Verified

Service Level Agreement (SLA) Management

8.3(won by 0.1)

1811

|

Verified

8.2

176

|

Verified

Attachments/Screencasts

8.5(won by 0.2)

2095

|

Verified

8.3

188

Ticket Collaboration

8.7(won by 0.1)

2032

|

Verified

8.6

209

|

Verified

Customer/Contact Database

8.3(won by 0.2)

1382

|

Verified

8.1

112

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

7.3(won by 0.1)

330

7.2

74

AI Text Summarization

7.4(won by 0.1)

325

7.3

73

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

7.1

57

7.3(won by 0.2)

29

Natural Language Interaction

6.9

57

7.2(won by 0.3)

29

Proactive Assistance

7.2(won by 0.4)

56

6.8

28

Communication Channels

Customer Portal

8.6(won by 0.4)

1928

|

Verified

8.2

160

Email to Case

8.9(tied score)

2093

|

Verified

8.9(tied score)

217

|

Verified

Live Chat Support

8.4

1319

|

Verified

8.5(won by 0.1)

190

Social Media Integration

8.0(won by 0.5)

1192

|

Verified

7.5

109

Voice

7.9(won by 0.4)

938

|

Verified

7.5

104

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

8.1(won by 0.6)

1159

|

Verified

7.5

175

|

Verified

Customization 

8.1(won by 0.3)

1661

|

Verified

7.8

160

User, Role, and Access Management

8.6

1550

|

Verified

8.8(won by 0.2)

213

|

Verified

Third-Party Integrations

8.3(won by 0.1)

1158

|

Verified

8.2

175

|

Verified

Reporting

8.0

1881

|

Verified

8.2(won by 0.2)

193

|

Verified

Activity Dashboard

8.3

1966

|

Verified

8.4(won by 0.1)

206

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

8.0

404

7.6

152

Channels

Multi-Channel Coverage

8.4(won by 0.5)

358

7.9

149

Open Listening

8.0(won by 0.4)

335

7.6

143

Physical Media

7.5(won by 0.8)

323

6.7

141

Design

Communications Strategy Development

8.2(won by 0.3)

331

7.9

142

Create Content

7.8(won by 0.5)

335

7.3

142

Personalization

8.3(won by 0.3)

356

8.0

144

Inbound Identification

8.3(won by 0.1)

344

8.2

144

Regulatory Compliance

8.4(won by 0.6)

332

7.8

141

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

7.7(won by 0.6)

263

7.1

107

AI Text Summarization

7.7(won by 0.6)

263

7.1

105

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.4

293

Not enough data

Usability

All-Employee Access

8.7(won by default)

263

Not enough data

Supporting Documents

8.7(won by default)

259

Not enough data

Two-Way Communication

8.8(won by default)

251

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting

Priority Case Alerts

8.6(won by default)

245

Not enough data

Trend Analysis

8.5(won by default)

241

Not enough data

Performance Monitoring

8.6(won by default)

253

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Generative AI

AI Text Generation

7.5(won by default)

178

Not enough data

AI Text Summarization

7.5(won by default)

178

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Social Media Integration

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Customer Complaint Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Case Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.3

269

8.4

621

Productivity Tools

Notes

8.9(tied score)

237

8.9(tied score)

571

Internal Discussion

8.7(tied score)

222

8.7(tied score)

544

Assignments and Tasks

8.6

225

9.2(won by 0.6)

574

Workflows

8.7(tied score)

229

8.7(tied score)

502

Templates

8.7(tied score)

232

8.7(tied score)

529

Integrations

8.3(won by 0.1)

209

8.2

445

Tagging System

8.7

227

9.1(won by 0.4)

557

Analytics

Trends

8.3(won by 0.3)

204

8.0

432

Performance Tracking

8.5(won by 0.2)

214

8.3

463

Email Tracking

8.6

212

8.8(won by 0.2)

499

Agentic AI - Shared Inbox

Autonomous Task Execution

6.9

12

7.2(won by 0.3)

24

Decision Making

7.1

14

7.2(won by 0.1)

24

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

8.1

500

7.3

5

Conversational Platform

Personalization

8.3(won by default)

432

Not enough data

Omnichannel

8.3(won by default)

378

Not enough data

Contextual Engagement

8.3(won by default)

371

Not enough data

Proactive Engagement

8.4(won by default)

307

Not enough data

Support Automation

Intelligent Routing

8.4(won by default)

388

Not enough data

Seamless Escalation

8.4(won by default)

408

Not enough data

Transcripts

8.3(won by default)

373

Not enough data

Self-Serve Support

8.2(won by 0.9)

314

7.3

5

Generative AI

AI Text Generation

7.4(won by default)

207

Not enough data

AI Text Summarization

7.4(won by default)

203

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.4

1,887

6.5

213

Generative AI

AI Text Generation

7.8(won by default)

116

Not enough data

AI Text Summarization

7.9(won by default)

114

Not enough data

AI Text-to-Speech

7.6(won by default)

113

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.8(won by default)

583

|

Verified

Not enough data

Notifications

8.7(won by default)

602

|

Verified

Not enough data

Targeted Emails

8.7(won by default)

494

|

Verified

Not enough data

In-App Messaging

8.5(won by default)

199

Not enough data

Co-Browsing

8.2(won by default)

202

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.1(won by 0.3)

1661

|

Verified

7.8

160

Conversation Archiving

8.6(won by default)

203

Not enough data

Lead Development

8.2(won by default)

186

Not enough data

Knowledge Base

8.8(won by default)

558

|

Verified

Not enough data

Team Inbox 

8.8(won by default)

519

|

Verified

Not enough data

Customer Profiles

8.6(won by default)

547

|

Verified

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.1

1,122

8.4

8

Generative AI

AI Text Summarization

7.9

139

8.6(won by 0.7)

6

Self-Service Experience

Knowledge Base

8.7(won by 0.1)

959

8.6

7

Searchable Articles

8.6(won by 0.3)

911

8.3

7

Community Forums

8.3

682

8.6(won by 0.3)

7

Mobile Optimization

8.2

238

8.3(won by 0.1)

7

Personalization

8.4(won by 0.1)

255

8.3

7

Self-Service Platform

Branding

8.5

253

8.6(won by 0.1)

7

Automation

8.6(tied score)

260

8.6(tied score)

7

Artificial Intelligence

8.0

220

8.8(won by 0.8)

7

Integrations

8.4

237

8.8(won by 0.4)

7

Agentic AI - Customer Self-Service

Autonomous Task Execution

7.7

16

8.6(won by 0.9)

6

Multi-step Planning

7.7

15

8.6(won by 0.9)

6

Cross-system Integration

7.9

16

8.3(won by 0.4)

6

Adaptive Learning

7.7

17

7.8(won by 0.1)

6

Natural Language Interaction

7.6

17

7.8(won by 0.2)

6

Proactive Assistance

7.6

16

8.1(won by 0.5)

6

Decision Making

7.8

16

8.3(won by 0.5)

6

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

8.7

533

Not enough data

Generative AI

AI Text Generation

8.2(won by default)

79

Not enough data

AI Text Summarization

8.0(won by default)

79

Not enough data

Process

Mentions

8.6(won by default)

163

Not enough data

Tickets

9.3(won by default)

485

Not enough data

Macros

8.6(won by default)

372

Not enough data

Channels

Email

9.2(won by default)

480

Not enough data

Social

8.7(won by default)

416

Not enough data

Live Chat

8.8(won by default)

377

Not enough data

Phone

8.5(won by default)

341

Not enough data

Text

8.3(won by default)

59

Not enough data

Insight

Surveys

8.6(won by default)

383

Not enough data

Reporting

8.7(won by default)

170

Not enough data

Visitor Activity

8.6(won by default)

374

Not enough data

Help Desk

9.1(won by default)

446

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

7.7

91

9.0

5

Generative AI

AI Text Generation

7.8

87

9.0(won by 1.2)

5

AI Text Summarization

7.7

85

9.0(won by 1.3)

5

Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

7.8

411

Sorting & Filtering

Attachment Search

Not enough data

8.1(won by default)

350

Tags

Not enough data

8.8(won by default)

385

AI Sorting

Not enough data

7.5(won by default)

330

Predefined Rules

Not enough data

8.0(won by default)

347

Integrations

Microsoft Outlook Integration

Not enough data

6.8(won by default)

286

Gmail Integration

Not enough data

9.3(won by default)

396

Apple Calendar Integration

Not enough data

7.1(won by default)

281

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Time Management

Unified Inbox

Not enough data

8.7(won by default)

351

Email Automation

Not enough data

8.5(won by default)

344

Snooze

Not enough data

8.0(won by default)

313

Generative AI

AI Text Generation

Not enough data

7.5(won by default)

204

AI Text-to-Speech

Not enough data

7.2(won by default)

199

AI Text Summarization

Not enough data

7.4(won by default)

202

Generative AI

Not enough data

Not enough data

Agentic AI - Email Management

Autonomous Task Execution

Not enough data

7.2(won by default)

31

Cross-system Integration

Not enough data

7.2(won by default)

32

Additional Functionality

Whitelisting/Blacklisting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Signature Management

Not enough data

Not enough data

Shared Inboxes

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Recovery

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Email Monitoring

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

7.2

6

Agentic AI - Google Workspace Communication Tools

Cross-system Integration

Not enough data

7.2(won by default)

6

Show 7 feature categories with incomplete data

AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);)

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Proactive Error Detection

Proactive Error Detection

Not enough data

Not enough data

Alerts/Notifications

Alerts/Notifications

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Self Service Portal

Self Service Portal

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Integration into Third Party Applications

Integration into Third Party Applications

Not enough data

Not enough data

AI Agent Configuration

AI Agent Configuration

Not enough data

Not enough data

Adaptive Learning

Adaptive Learning

Not enough data

Not enough data

IT Incident Management

IT Incident Management

Not enough data

Not enough data

Automated Routing

Automated Routing

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Knowledge Base Integration

Knowledge Base Integration

Not enough data

Not enough data

Support Ticket Management

Support Ticket Management

Not enough data

Not enough data

Workflow Automation

Workflow Automation

Not enough data

Not enough data

Automation - AI IT Agents

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Autonomy - AI IT Agents

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Independent Decision Making

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

IT Ticket Management - AI IT Agents

Ticket Status Updates

Not enough data

Not enough data

SLA Monitoring

Not enough data

Not enough data

Ticket Categorization

Not enough data

Not enough data

Ticket Assignment

Not enough data

Not enough data

Automated Ticket Creation

Not enough data

Not enough data

IT Support Automation - AI IT Agents

Knowledge Base Utilization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Real-Time Troubleshooting

Not enough data

Not enough data

User Self-Service Assistance

Not enough data

Not enough data

Proactive Issue Detection

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Customization

Not enough data

Not enough data

Control

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Menu bars

Not enough data

Not enough data

Drip sequences

Not enough data

Not enough data

Platform

Live chat

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

A/B testing

Not enough data

Not enough data

Role-based access

Not enough data

Not enough data

Collection of information

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Customer Support

Text

Not enough data

Not enough data

Speech

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Automation

Ticket Resolution

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Intelligent Routing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Artificial Intelligence

Learning

Not enough data

Not enough data

Language

Not enough data

Not enough data

Conversational AI

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Player Support Platforms[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Player Support Channels - Player Support Platforms

In-Game Support

Not enough data

Not enough data

Multi-Channel Access

Not enough data

Not enough data

Self-Service Help Center

Not enough data

Not enough data

Support Operations - Player Support Platforms

Automated Resolution

Not enough data

Not enough data

Player Context

Not enough data

Not enough data

Case Management

Not enough data

Not enough data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

## Freshdesk vs Hiver in Gmail FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Freshdesk vs Hiver in Gmail?

Hiver in Gmail stands out for higher reviewer satisfaction on support and setup, while Freshdesk is noted for its robust ticket management and automation features.

| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) |
| --- | --- |
| 4.4/5 (3,762 reviews) | 4.6/5 (1,283 reviews) |
| Small-Business | Small-Business |
| 8.6 | 9.0 |
| 8.7 | 9.2 |
| Automation (179 all-time mentions) | Team Collaboration (149 all-time mentions) |

### How do the pricing models of Freshdesk and Hiver in Gmail compare?

Hiver in Gmail is rated higher for value, with a stronger Price/Cost satisfaction score than Freshdesk.

- **Freshdesk:** Reviewers note that advanced features can increase costs quickly, and scaling up for more agents or features may become expensive.
- **Hiver in Gmail:** Reviewers highlight that while Hiver is considered expensive, the time savings and organizational benefits justify the cost for many teams.
- **Switching reasons:** Several reviewers mention switching away from Hiver due to recent price increases and changes in seat requirements for small teams.

### What are the best alternatives to Freshdesk and Hiver in Gmail?

The top three alternatives to Freshdesk and Hiver in Gmail are Front, Fin, and Zendesk for Customer Service.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3,762 reviews) | Small-Business | Advanced features can increase costs quickly | Automation (179 all-time mentions) |
| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | Expensive but justified by time savings and organization | Team Collaboration (149 all-time mentions) |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | — |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | — |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,034 reviews) | Mid-Market | — | — |

### Which Help Desk features should I prioritize when comparing Freshdesk and Hiver in Gmail?

Buyers should prioritize ticket management, automation, team collaboration, ease of use, and integration capabilities when comparing Freshdesk and Hiver in Gmail.

- **Ticket Management:** Freshdesk (170 all-time mentions), Hiver in Gmail (131 all-time mentions for email management)
- **Automation:** Freshdesk (179 all-time mentions), Hiver in Gmail (recent reviews highlight automation but lower all-time count)
- **Team Collaboration:** Hiver in Gmail (149 all-time mentions), Freshdesk (131 all-time mentions for case management)
- **Ease of Use:** Freshdesk (352 all-time mentions), Hiver in Gmail (182 all-time mentions)
- **Integrations:** Freshdesk (Jira: 65 all-time mentions, Slack: 39), Hiver in Gmail (Slack: 18, Google Workspace: 8)

### What are the pros and cons of Freshdesk vs Hiver in Gmail?

Freshdesk's headline strength is automation, while Hiver in Gmail excels in team collaboration and ease of use.

- **Freshdesk strengths:** Automation (179 all-time mentions), ticket management (170), ease of use (352), user interface (125), easy setup (120), customization (80), tracking (71)
- **Freshdesk trade-offs:** Ticketing issues (93), limited features (89), limited customization (80), learning curve (65), higher cost for advanced features (60)
- **Hiver in Gmail strengths:** Team collaboration (149), ease of use (182), email management (131), assignment management (78), unified inbox (65), easy setup (66), organization (55)
- **Hiver in Gmail trade-offs:** Email issues (72), missing features (47), limited advanced automation and integrations compared to full help desk platforms

### Is Freshdesk or Hiver in Gmail better for small businesses?

Hiver in Gmail is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment.

- **Freshdesk:** Largest segment is Small-Business; reviewers appreciate its intuitive interface and automation but note that advanced features can become costly for small teams.
- **Hiver in Gmail:** Largest segment is Small-Business; reviewers consistently highlight ease of use, fast onboarding, and strong team collaboration as ideal for small teams.

### Which Help Desk platform has better integrations?

Freshdesk is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **Freshdesk:** Jira (65 all-time mentions), Slack (39 all-time mentions)
- **Hiver in Gmail:** Slack (18 all-time mentions), Google Workspace and Shopify mentioned in recent reviews

### How do Freshdesk and Hiver in Gmail compare on customer support?

Hiver in Gmail leads on Quality of Support by 0.5 points, with a score of 9.2 versus Freshdesk's 8.7.

- **Freshdesk:** Reviewers describe support as generally responsive, though some note slower or inconsistent experiences, especially for smaller clients.
- **Hiver in Gmail:** Reviewers consistently praise support quality, citing 24/7 chat availability and fast, helpful responses.

### Which is easier to implement, Freshdesk or Hiver in Gmail?

Hiver in Gmail leads on Ease of Setup by 0.4 points, with a score of 9.0 versus Freshdesk's 8.6.

- **Freshdesk:** Reviewers describe setup as straightforward and quick, though some mention complexity with advanced features and customizations.
- **Hiver in Gmail:** Reviewers highlight very fast onboarding, minimal training required, and easy implementation directly within Gmail.

### Which product has better Tickets?

Freshdesk is more frequently cited for its ticketing capabilities, with higher all-time mention counts for ticket management and automation.

- **Freshdesk:** Ticket Management (170 all-time mentions), Automation (179), Case Management (131), and a focus on centralized ticket tracking and assignment in recent reviews
- **Hiver in Gmail:** Email Management (131 all-time mentions), Assignment Management (78), and reviewers highlight efficient handling of shared inboxes and task assignment within Gmail

Reviews

Reviewers' Company Size

[![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews)

Freshdesk

Small-Business(50 or fewer emp.)

48.6%

Mid-Market(51-1000 emp.)

39.8%

Enterprise(\> 1000 emp.)

11.6%

[![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews)

Hiver in Gmail

Small-Business(50 or fewer emp.)

66.8%

Mid-Market(51-1000 emp.)

27.3%

Enterprise(\> 1000 emp.)

5.9%

Small-Business

(50 or fewer emp.)

48.6%

66.8%

Mid-Market

(51-1000 emp.)

39.8%

27.3%

Enterprise

(\> 1000 emp.)

11.6%

5.9%

Reviewers' Industry

[![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews)
Freshdesk

Information Technology and Services

17.0%

Computer Software

12.8%

Financial Services

4.1%

Internet

4.0%

Education Management

3.7%

Other

58.4%

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Hiver in Gmail

Computer Software

6.9%

Information Technology and Services

5.6%

Marketing and Advertising

5.4%

Accounting

4.8%

Financial Services

4.1%

Other

73.2%

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