Top 10 Hiver Alternatives & Competitors

Top 10 Alternatives to Hiver Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,678)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Hiver, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Hiver:
Digital Customer Service Platforms
Shared Inbox
Live Chat
Help Desk
Customer Self-Service

Front
By Front App
4.7/5
(2,405)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Hiver, Front is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Hiver:
Email Management
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,620)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with Hiver:
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Live Chat
Help Desk
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Gmelius
By Gmelius SA
4.4/5
(776)
Product Description
Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.
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Reviewers say compared to Hiver, Gmelius is:
Slower to reach roi
Categories in common with Hiver:
Email Management
Shared Inbox
Help Desk
Google Workspace Communication Tools

Missive
By Missive
4.6/5
(726)
Product Description
Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together.
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Reviewers say compared to Hiver, Missive is:
Easier to do business with
Better at meeting requirements
Better at support
Categories in common with Hiver:
Email Management
Shared Inbox
Customer Communications Management
Live Chat
Social Customer Service

Drag
By DragApp.com
4.5/5
(260)
Product Description
Drag is the fastest and most cost-effective way to build team workflows within Gmail. It makes it easy to collaborate on emails, tasks, chat, notes and files on the place you spend your day - your inbox.
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Reviewers say compared to Hiver, Drag is:
Better at support
Easier to do business with
Categories in common with Hiver:
Email Management
Shared Inbox
Help Desk
Google Workspace Communication Tools

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,720)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Hiver, Fin by Intercom is:
More expensive
Categories in common with Hiver:
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Live Chat
Help Desk

Zoho Desk
By Zoho
4.4/5
(7,215)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Categories in common with Hiver:
Digital Customer Service Platforms
Customer Communications Management
Live Chat
Help Desk
Customer Self-Service

LiveAgent
By QualityUnit
4.5/5
(1,530)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Categories in common with Hiver:
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Live Chat
Help Desk

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This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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