Best Consumer Video Feedback Software

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Consumer video feedback software, also known as video survey software, allows organizations to capture, analyze, and share video responses from consumers. These tools help businesses conduct market research or solicit feedback from their customers with the intention of gathering deeper, more nuanced insights than text-based feedback can provide. Researchers, marketing teams, advertisers, and product managers use consumer video feedback software to gather qualitative, actionable data that can be used to inform business decisions regarding brand strategy, marketing campaigns, customer experience (CX), product design, and in-store innovation.

Consumer video feedback software is closely related to user research software and survey software. While there is some overlap between these categories, consumer video feedback solutions focus on collecting, managing, and analyzing video insights specifically rather than text-based, quantitative feedback. Video-based feedback, on the other hand, enables respondents to provide candid, off-the-cuff answers to open-ended questions, allowing for more contextual and emotionally engaging qualitative insights.

To qualify for inclusion in the Consumer Video Feedback category, a product must:

Facilitate the targeting of current customers for video feedback, or source video feedback from an outside audience
Allow respondents to record video feedback using their desktop or mobile phone
Offer video analysis features such as human or computer transcription, keyword analysis, or sentiment scoring
Provide features that help users manage, sort, tag, analyze, and share individual video responses with customers or stakeholders
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Best Consumer Video Feedback Software At A Glance

Leader:
UserTesting
UserTesting
Highest Performer:
Respondent
Respondent
Easiest to Use:
Discuss
Discuss
Top Trending:
Respondent
Respondent
Best Free Software:
UserTesting
UserTesting
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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59 Listings in Consumer Video Feedback Available
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UserTesting

(788)4.4 out of 5
Entry Level Price:Contact Us
6th Easiest To Use in Consumer Video Feedback software
View top Consulting Services for UserTesting
OverviewPros and Cons
Product Description

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users: UX Researcher, Product Designer · Industries: Financial Services, Computer Software · Market Segment: 41% Enterprise, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Time-saving, Customer Support, Features
ConsMissing Features, Testing Difficulties, Survey Issues, Participant Management, Expensive
User SatisfactionSeller Details
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 8.9
8.0
Invitation
Average: 8.4
8.4
Survey Link
Average: 8.7
7.7
Media Library
Average: 8.7
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www.usertesting.com
Twitter
@usertesting
LinkedIn® Page
https://www.linkedin.com/company/564709/

Discuss

(276)4.7 out of 5
Entry Level Price:Contact Us
1st Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both world

Users: Project Manager, Owner · Industries: Market Research, Consumer Goods · Market Segment: 43% Small-Business, 27% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, User Interface, Setup Ease
ConsTechnical Issues, Navigation Difficulty, Not User-Friendly, UX Improvement, Poor Usability
User SatisfactionSeller Details
Discuss features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 8.9
8.2
Invitation
Average: 8.4
9.0
Survey Link
Average: 8.7
8.0
Media Library
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Seattle, Washington
Company Website
https://www.discuss.io/
Twitter
@discuss_io
LinkedIn® Page
https://www.linkedin.com/company/discuss-io
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Dscout

(184)4.5 out of 5
Entry Level Price:Contact Us
8th Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

Dscout is an AI-powered Research Platform for capturing in-the-moment insights from high-quality participants. The world’s largest brands use Dscout to test ideas, iterate quickly, collaborate, and bu

Users: UX Researcher, Senior UX Researcher · Industries: Information Technology and Services, Financial Services · Market Segment: 58% Enterprise, 23% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Helpful, Participant Engagement
ConsMissing Features, Participant Management, Feature Limitations, Complex Usability, Limited Analysis Capabilities
User SatisfactionSeller Details
Dscout features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 8.9
7.8
Invitation
Average: 8.4
8.5
Survey Link
Average: 8.7
8.0
Media Library
Average: 8.7
Seller Details
Year Founded
2011
HQ Location
Chicago, IL
Company Website
https://dscout.com
LinkedIn® Page
https://www.linkedin.com/company/2438748/

Respondent

(518)4.6 out of 5
OverviewPros and Cons
Product Description

A real-time marketplace for sourcing and scheduling research interviews with anyone, anywhere in the world. A powerful way for conducting sales research, competitive research, identifying problems

Users: Teacher · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Small-Business, 22% Mid-Market
Pros and ConsUser Satisfaction
ProsOpportunities, Ease of Use, Helpful, Income Generation, Setup Ease
ConsLimited Options, Survey Issues, Slow Processes, Compensation Issues, Expensive
User SatisfactionSeller Details
Respondent features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 8.9
8.7
Invitation
Average: 8.4
9.0
Survey Link
Average: 8.7
8.8
Media Library
Average: 8.7
Seller Details
Year Founded
2016
HQ Location
Brooklyn, US
Company Website
https://www.respondent.io
Twitter
@respondent_io
LinkedIn® Page
https://www.linkedin.com/company/10643189/

VideoAsk (by Typeform)

(14)4.5 out of 5
3rd Easiest To Use in Consumer Video Feedback software
OverviewUser Satisfaction
Product Description

VideoAsk helps businesses have meaningful interactions by embracing the proximity of video.

Industries: Education Management · Market Segment: 79% Small-Business, 21% Mid-Market
User SatisfactionSeller Details
VideoAsk (by Typeform) features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 8.9
8.3
Invitation
Average: 8.4
8.3
Survey Link
Average: 8.7
8.6
Media Library
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Barcelona
Company Website
https://www.typeform.com/
Twitter
@typeform
LinkedIn® Page
https://www.linkedin.com/company/3226972/

Askable

(48)4.6 out of 5
OverviewPros and Cons
Product Description

What is Askable? Askable is the #1 AI research insights platform that's revolutionizing how companies gather customer intelligence. Think of it as your research superhero – delivering world-class ins

Industries: Design · Market Segment: 27% Mid-Market, 23% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Ease of Recruitment, Setup Ease
ConsFeature Limitations, Survey Issues, Participant Management, Limited Customization, Restrictions
User SatisfactionSeller Details
Askable features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 8.9
8.1
Invitation
Average: 8.4
8.3
Survey Link
Average: 8.7
8.0
Media Library
Average: 8.7
Seller Details
Year Founded
2016
HQ Location
Chicago, United States
Company Website
https://www.askable.com/
LinkedIn® Page
http://www.linkedin.com/company/askable

Dovetail

(166)4.5 out of 5
Entry Level Price:Free
11th Easiest To Use in Consumer Video Feedback software
View top Consulting Services for Dovetail
OverviewPros and Cons
Product Description

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

Users: UX Researcher, Product Designer · Industries: Computer Software, Information Technology and Services · Market Segment: 45% Mid-Market, 27% Enterprise
User Sentiment

Reviewers frequently mention the tool's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with other tools like Zoom and Google Suite, and its ability to tag videos and create clips for sharing findings with stakeholders. Reviewers mentioned the initial setup of Dovetail being difficult and time-consuming, the challenge of organizing files and projects when multiple teams are using the tool, and the lack of advanced AI tools to automatically understand conversations based on context.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Useful, Insights, Insights Analysis
ConsMissing Features, Limitations, Inefficient Tagging, Complexity, Feature Limitations
User SatisfactionSeller Details
Dovetail features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 8.9
5.5
Invitation
Average: 8.4
4.7
Survey Link
Average: 8.7
8.8
Media Library
Average: 8.7
Seller Details
Year Founded
2017
HQ Location
Sydney, Australia
Company Website
https://dovetail.com/
Twitter
@hidovetail
LinkedIn® Page
https://au.linkedin.com/company/heydovetail

Userfeel

(105)4.5 out of 5
Entry Level Price:Contact Us
4th Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

Make everything click. See where users get stuck. Gather feedback from real users on your prototype, app, or website. With a global panel of over 7 million participants, you can understand how

Users: CEO · Industries: Computer Software, Retail · Market Segment: 64% Small-Business, 29% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Setup Ease, Easy Setup, Features
ConsExpensive, Credit Issues, Inadequate Feedback Mechanism, Insufficient Information, Lack of Guidance
User SatisfactionSeller Details
Userfeel features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.9
7.5
Invitation
Average: 8.4
7.7
Survey Link
Average: 8.7
7.8
Media Library
Average: 8.7
Seller Details
Year Founded
2010
HQ Location
London, GB
Company Website
https://www.userfeel.com
Twitter
@userfeel
LinkedIn® Page
https://www.linkedin.com/company/userfeel-com/

Userlytics

(181)4.4 out of 5
Free trial available
5th Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes.

Users: UX Researcher, Senior UX Researcher · Industries: Computer Software, Financial Services · Market Segment: 46% Mid-Market, 32% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Easy Setup, Helpful, Setup Ease
ConsPoor Usability, Not User-Friendly, Poor UI Design, Slow Processes, Insufficient Information
User SatisfactionSeller Details
Userlytics features and usability ratings that predict user satisfaction
8.2
Ease of Use
Average: 8.9
8.1
Invitation
Average: 8.4
8.7
Survey Link
Average: 8.7
8.2
Media Library
Average: 8.7
Seller Details
Year Founded
2009
HQ Location
Miami, Florida
Company Website
https://www.userlytics.com
Twitter
@Userlytics
LinkedIn® Page
https://www.linkedin.com/company/312385/

Userback

(242)4.7 out of 5
Entry Level Price:Free
2nd Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly benefi

Users: Owner, Founder · Industries: Marketing and Advertising, Computer Software · Market Segment: 79% Small-Business, 7% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Feedback Management, Features, Setup Ease, Simple
ConsLimited Customization, Feature Limitations, Missing Features, Limited Features, Limited Options
User SatisfactionSeller Details
Userback features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.9
0.0
No information available
10.0
Survey Link
Average: 8.7
10.0
Media Library
Average: 8.7
Seller Details
Year Founded
2014
HQ Location
Brisbane
Company Website
https://www.userback.io
Twitter
@userbackio
LinkedIn® Page
https://www.linkedin.com/company/7960309/

HeyMarvin

(129)4.8 out of 5
Entry Level Price:Free
7th Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on. Most companies are sitting

Users: UX Researcher, Senior UX Researcher · Industries: Computer Software, Information Technology and Services · Market Segment: 49% Mid-Market, 29% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, AI Features, Transcription Services, Analytics
ConsAI Accuracy, Not User-Friendly, Poor Transcription Accuracy, Difficult Learning, Expensive
User SatisfactionSeller Details
HeyMarvin features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 8.9
5.8
Invitation
Average: 8.4
9.2
Survey Link
Average: 8.7
8.1
Media Library
Average: 8.7
Seller Details
Year Founded
2022
HQ Location
Oakland, CA
Company Website
https://heymarvin.com
Twitter
@HeyMarvinApp
LinkedIn® Page
https://www.linkedin.com/company/hey-marvin-app/

StoryPrompt

(20)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

StoryPrompt is the best way to capture and showcase video testimonials from your happiest clients. Effortlessly capture, produce, and share client success stories so you can boost conversions, acceler

Market Segment: 50% Small-Business, 35% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Authentic Engagement, Customer Support, Features, Helpful
ConsLimited Options, Integration Issues, Lack of Integrations, Limited Customization, Video Issues
User SatisfactionSeller Details
StoryPrompt features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 8.9
8.3
Invitation
Average: 8.4
8.9
Survey Link
Average: 8.7
8.6
Media Library
Average: 8.7
Seller Details
Year Founded
2022
HQ Location
London, GB
Company Website
https://storyprompt.com
Twitter
@heystoryprompt
LinkedIn® Page
https://www.linkedin.com/company/storyprompt/

Senja

(19)4.6 out of 5
OverviewPros and Cons
Product Description

Collect, manage and share social proof. Collect video and text testimonials to grow your business.

Industries: Marketing and Advertising · Market Segment: 63% Small-Business, 26% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Quality Clarity
User SatisfactionSeller Details
Senja features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.9
8.4
Invitation
Average: 8.4
8.8
Survey Link
Average: 8.7
9.0
Media Library
Average: 8.7
Seller Details
Year Founded
2022
HQ Location
United Kingdom
Company Website
https://www.senja.io
LinkedIn® Page
https://www.linkedin.com/company/senjaio/

Indeemo

(66)4.7 out of 5
OverviewPros and Cons
Product Description

AI-Powered, In-the-Moment Video Research: Indeemo is an end-to-end platform that helps MR, UX, and CX teams capture real-world insights through video, making it easier to understand people, products,

Industries: Market Research, Research · Market Segment: 45% Small-Business, 27% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Participant Engagement, Analysis Efficiency
ConsMissing Features, Feature Limitations, Filtering Issues, Manual Processes, Not User-Friendly
User SatisfactionSeller Details
Indeemo features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 8.9
9.5
Invitation
Average: 8.4
9.8
Survey Link
Average: 8.7
9.0
Media Library
Average: 8.7
Seller Details
Year Founded
2016
HQ Location
Cork, Cork
Company Website
https://indeemo.com/
Twitter
@indeemo
LinkedIn® Page
https://www.linkedin.com/company/10289689/

VideoPeel

(30)4.6 out of 5
Entry Level Price:Free
10th Easiest To Use in Consumer Video Feedback software
OverviewPros and Cons
Product Description

VideoPeel™ is the #1 Video Survey solution for video testimonials, employee engagement, HR recruiting, HR investigations, customer feedback, market research, inspections, assessments, and customer sup

Market Segment: 70% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsConvenience, Customer Support, Ease of Use, Features, Helpful
ConsBilling Issues, Not User-Friendly, Poor Customer Support
User SatisfactionSeller Details
VideoPeel features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.9
9.3
Invitation
Average: 8.4
8.3
Survey Link
Average: 8.7
7.6
Media Library
Average: 8.7
Seller Details
Year Founded
2015
HQ Location
Lehi, UT
Company Website
https://www.videopeel.com
Twitter
@vidpeel
LinkedIn® Page
https://www.linkedin.com/company/videopeel
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