It’s REALLY user-friendly. The features are well designed, and everything works in an easy, intuitive way.

I find Userback to be really easy to use, especially for my clients who need to see and interact with the feedback button. It's great that my team can easily get feedback and see where the session or screen share video was. This setup helps remove friction overall, making it easier for my clients and my team to handle feedback and revisions. I also appreciate how Userback increases the flow of communication with my clients, especially with the integration to Zapier and Airtable, which allows my team to see feedback and start working on it right away. Setting up Userback was extremely easy too, like, it only took a minute.

I love that Userback's pricing is unbeatable, offering the best balance of price and features. The tool is very easy to use on both the admin and user sides. The ability to connect directly to Linear and use webhooks for Discord is awesome. The Linear integration helps us skip the step of creating a ticket, as I can assign reports directly to a developer and add comments. The Discord webhooks are great for notifying us directly when a report comes in. The initial setup was very easy and took just minutes. Overall, I find Userback provides the most value.