I like how Userback connects seamlessly with Jira, which we use for project management. This integration allows us to see all the tickets and review anything that needs our attention and fix easily. The integration process itself is very straightforward, making it simple to add Userback to both our application and website.

I like that Userback connects me directly with requesters to gain more information on an issue, allowing us to work on issues as a team. I appreciate that requesters can send a request with a link to the page they are on and can attach a screenshot with a red box to show what they mean. I'm glad that the option is available to screen record, even if no one submits videos.

What I like best about Userback is how easy it makes collecting and managing user feedback in one place. The visual feedback tools, including screenshots and annotations, help users clearly explain issues without long back-and-forth conversations. It saves time for both product and engineering teams by making bugs easier to reproduce and prioritize. I also like that the interface is clean, intuitive, and simple to use for both internal teams and end users.