We struggled with how to efficiently perform internal reviews of our website content, using PDFs and live review sessions to our sadness. Userback took all that pain away, was easy to set up, and is customizable where it counts (kanban, skins, workflows). Customer support always responds within 24 hours, though our single issue was related to our own Outlook filters (which Userback helped us tune).

It’s REALLY user-friendly. The features are well designed, and everything works in an easy, intuitive way.

I find Userback to be really easy to use, especially for my clients who need to see and interact with the feedback button. It's great that my team can easily get feedback and see where the session or screen share video was. This setup helps remove friction overall, making it easier for my clients and my team to handle feedback and revisions. I also appreciate how Userback increases the flow of communication with my clients, especially with the integration to Zapier and Airtable, which allows my team to see feedback and start working on it right away. Setting up Userback was extremely easy too, like, it only took a minute.