What I like most is the ease of setup. Once you get into the platform and set it up, it's very efficient. I can set up a testimonial campaign within just a few minutes. The customizations are amazing too. I can customize pretty much any aspect of the platform based off of what my ultimate goal and objectives are for that testimonial campaign. StoryPrompt makes it easy, efficient, and gives me a process to scale the collection of testimonials across various stakeholders, including alumni, students, colleagues, and business to business partners. Since each stakeholder has a different way of speaking to their constituents, StoryPrompt lets me change the messaging, the voice, and the branding to match who I'm targeting. It also lets me customize the method in which testimonials are collected, via text, video, or audio, which works well in an organization where there are multiple stakeholders. In one alumni campaign, because I could customize text and video and let the user decide how they wanted to provide the testimonial, our engagement rate was fourfold over anything else we've done. The setup was easy and fairly seamless. Our representative was great, she came in and explained everything and did a training for our stakeholder teams and internal licensees. Customer service was good.

The customer service is fantastic and the product is excellent.

I really appreciate the excellent customer service from the StoryPrompt team. When I was having a few problems, they were super helpful over about a week and resolved everything. They went above and beyond for me.