[ Userback Reviews ](https://www.g2.com/products/userback/reviews) [ Userback Reviews ](https://www.g2.com/products/userback/reviews) # Userback Pricing Overview [Editedit](https://my.g2.com/userback/pricings) Free Trial ## Userback Pricing Key Insights Last updated on Apr 09, 2026 * * * Userback offers **4 pricing editions** , starting from **$0** to **$23**. Userback pricing tiers are designed to support different usage levels and team sizes. Userback also offers a **free trial**. Compare the Userback pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Userback** for **custom pricing**. * * * Free Forever — $0 Team — $7 / 1 seat Per Month Business — $15 / 1 seat Per Month Business Plus — $23 / 1 seat Per Month Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free Forever Free For early-stage teams needing just the essentials. - Collect unlimited feedback - 2 feedback projects - 7-day feedback availability - All core features Show More Team $7.00 1 seat Per Month For growing teams managing feedback more effectively. - Everything in FREE, plus: - Unlimited feedback availability - Optional feature portal (Add-on) - Project management integrations - Zapier automation - Customizable feedback widgets - Feedback management tools Show More Business $15.00 1 seat Per Month For scaling teams needing more advanced tools. - Everything in TEAM, plus: - 25 feedback projects - AI Assist - Feedback automation tools - Reply templates - Developer tools - Capture session replays - Javascript SDK - User surveys - Behavioral targeting - Custom branding Show More Business Plus $23.00 1 seat Per Month For enterprise teams requiring extra control and support. - Everything in BUSINESS, plus - Unlimited projects - Advanced privacy controls - Record all user sessions - Customer support integrations - REST API access - Webhooks - Remove Userback logo - Single Sign-On (SSO) - Premium support - Mobile SDK Show More Userback’s pricing is designed for product teams, SaaS companies, and customer-focused businesses that want to collect and act on user feedback faster. We offer flexible, seat-based pricing with plans that scale as your team grows. Start free with our Free Plan, which includes core features for collecting unlimited feedback. As your needs grow, upgrade to a paid plan to unlock advanced features like AI Assist, integrations (Jira, ClickUp, Intercom, and more), and automation tools that help you manage feedback faster. Pricing information for Userback is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Userback must be conducted with the seller. Get started free at https://userback.io. Pricing information was last updated on April 15, 2026 Show More ## Userback Pricing FAQs Generated using AI ### Is Userback free, or does it offer a free trial? Yes. According to G2 data, Userback offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. ### How much does Userback cost in 2026? According to G2 data, Userback pricing in 2026 starts at $7.00 and can reach $23.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Userback's official pricing page for the most current details. ### Who is Userback pricing best suited for? According to G2 reviews, Userback's pricing is best suited for small businesses and freelancers, particularly in web design, marketing, software development, and IT services. The Team tier at $7.00 per month appeals to agencies and consultants managing client feedback across multiple projects. The Business tier at $15.00 per month suits growing SaaS teams needing session replays, AI tools, and developer integrations. G2 reviewers from mid-market companies in entertainment, financial services, and marketing also find strong value, particularly for internal QA workflows. The Business Plus tier at $23.00 per month serves enterprise teams requiring SSO, REST API, and advanced privacy controls, with G2 enterprise reviewers in computer software and research confirming its effectiveness. ### What are the key differences between the free and paid versions of Userback? Userback's Free Forever tier allows unlimited feedback collection but restricts users to just 2 projects and limits feedback availability to 7 days, making it suitable only for early-stage evaluation. Upgrading to Userback's paid plans starting at $7.00 per month unlocks unlimited feedback availability, Zapier automation, project management integrations, and customizable widgets. The $15.00 Business tier adds AI Assist, session replays, user surveys, behavioral targeting, and developer tools. The $23.00 Business Plus tier further includes SSO, REST API, webhooks, unlimited projects, and advanced privacy controls. G2 reviewers frequently highlight session replays, Jira integration, and API access as key drivers for upgrading beyond the free tier. ### Is Userback considered good value for its pricing? Userback is widely regarded as excellent value across G2 reviews. Multiple G2 reviewers explicitly call it the most affordable platform of its kind, with one noting it offers enterprise-level features at a fraction of competitor pricing. Reviewers who switched from alternatives like Usersnap confirm Userback costs less while delivering better features and responsiveness. The $7.00 to $23.00 per month pricing range earns consistent praise from small business users in software, marketing, and design industries. A few reviewers mention the starting price for integrations feels steep for freelancers, and one noted the cost structure could better reflect team scaling. Overall, the 4.5 average G2 rating alongside frequent value mentions signals strong satisfaction. ## Top-Rated Alternatives [ ![Usersnap](https://images.g2crowd.com/uploads/product/hd_favicon/1539011502/usersnap.svg "Usersnap") Usersnap 4.5/5 (89) ](https://www.g2.com/products/usersnap/reviews) [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5 (734) ](https://www.g2.com/products/usertesting/reviews) [ ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare") Hotjar by Contentsquare 4.3/5 (329) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/userback/competitors/alternatives) ## Userback Pricing Reviews (2) ![Christian P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian P.") CP Christian P. 1/28/2026 More Options - "Unbeatable Price, Exceptional Value" 5/5 What do you like best about Userback? I love that Userback's pricing is unbeatable, offering the best balance of price and features. The tool is very easy to use on both the admin and user sides. The ability to connect directly to Linear and use webhooks for Discord is awesome. The Linear integration helps us skip the step of creating a ticket, as I can assign reports directly to a developer and add comments. The Discord webhooks are great for notifying us directly when a report comes in. The initial setup was very easy and took just minutes. Overall, I find Userback provides the most value. Review collected by and hosted on G2.com. What do you dislike about Userback? I haven't ran into any issues yet. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? I use Userback to log bug reports and take feature requests. It solves my issue of addressing bugs without proper logs. With Linear integration, I can skip creating a ticket, and Discord webhooks notify us directly, streamlining the process. Review collected by and hosted on G2.com. Show More Response from Matthew Johnson of Userback [Editedit](https://www.g2.com/survey_responses/userback-review-12272583/official_response/edit) Thank you for the amazing review! Really appreciate the shout-out for our pricing and value balance - that means a lot to us. Love hearing that the Linear integration and Discord webhooks are working well for your workflow, especially the ability to skip ticket creation and assign reports directly to developers. That's exactly the kind of efficiency we're aiming for. Thanks for choosing us! Validated ReviewerSource: Organic ![Joshua S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua S.") JS Joshua S. Managing Director Small-Business (50 or fewer emp.) 11/24/2020 More Options - - [Respond as Userback](https://www.g2.com/survey_responses/userback-review-4492406/official_response/new) "Streamlines Client Collaboration, Needs Better Request Tracking" 3.5/5 What do you like best about Userback? I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective. Review collected by and hosted on G2.com. What do you dislike about Userback? It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time. Review collected by and hosted on G2.com. What problems is Userback solving and how is that benefiting you? Userback allows clients to mark up changes and report bugs, making it easy for developers to see and implement them efficiently. It simplifies visualizing changes, enhancing communication and collaboration with clients. Review collected by and hosted on G2.com. Show More Rating Updated (11/24/2025) Current UserValidated ReviewerIncentivizedSource: Seller invite Userback Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f75e061ce24b49a068b389736348c13/usersnap.png "Product Avatar Image") Usersnap 4.5/5 (92) [ Compare Now ](https://www.g2.com/compare/userback-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image") BugHerd 4.7/5 (204) [ Compare Now ](https://www.g2.com/compare/bugherd-vs-userback) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5 (792) [ Compare Now ](https://www.g2.com/compare/usertesting-vs-userback) ##### Categories on G2 [ Product Management ](https://www.g2.com/categories/product-management-software)[ Bug Tracking ](https://www.g2.com/categories/bug-tracking)[ Software Testing ](https://www.g2.com/categories/software-testing) [ Session Replay ](https://www.g2.com/categories/session-replay)[ User Research ](https://www.g2.com/categories/user-research)[ Consumer Video Feedback ](https://www.g2.com/categories/consumer-video-feedback) Show More ##### Explore More [ Which AI support agent software delivers the highest CSAT scores? ](https://www.g2.com/discussions/which-ai-support-agent-software-delivers-the-highest-csat-scores)[ Which secure data room providers offer the best collaboration tools for legal teams? ](https://www.g2.com/discussions/which-secure-data-room-providers-offer-the-best-collaboration-tools-for-legal-teams)[ Best software for tracking candidate interactions ](https://www.g2.com/discussions/best-software-for-tracking-candidate-interactions) [ What is the most affordable web content management software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-web-content-management-software-for-smbs)[ CDP software highly recommended for data-driven apps ](https://www.g2.com/discussions/cdp-software-highly-recommended-for-data-driven-apps)[ Pros and Cons Details ](https://www.g2.com/products/userback/reviews?qs=pros-and-cons) Show More [ Which AI support agent software delivers the highest CSAT scores? ](https://www.g2.com/discussions/which-ai-support-agent-software-delivers-the-highest-csat-scores)[ Which secure data room providers offer the best collaboration tools for legal teams? ](https://www.g2.com/discussions/which-secure-data-room-providers-offer-the-best-collaboration-tools-for-legal-teams)[ Best software for tracking candidate interactions ](https://www.g2.com/discussions/best-software-for-tracking-candidate-interactions) [ What is the most affordable web content management software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-web-content-management-software-for-smbs)[ CDP software highly recommended for data-driven apps ](https://www.g2.com/discussions/cdp-software-highly-recommended-for-data-driven-apps)[ Pros and Cons Details ](https://www.g2.com/products/userback/reviews?qs=pros-and-cons)