Userback Pricing Overview

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Free Trial

Free Forever

Free

For early-stage teams needing just the essentials.

Team

$7.00

1 seat Per Month

For growing teams managing feedback more effectively.

Business

$15.00

1 seat Per Month

For scaling teams needing more advanced tools.

Business Plus

$23.00

1 seat Per Month

For enterprise teams requiring extra control and support.

Userback’s pricing is designed for product teams, SaaS companies, and customer-focused businesses that want to collect and act on user feedback faster.

We offer flexible, seat-based pricing with plans that scale as your team grows. Start free with our Free Plan, which includes core features for collecting unlimited feedback. As your needs grow, upgrade to a paid plan to unlock advanced features like AI Assist, integrations (Jira, ClickUp, Intercom, and more), and automation tools that help you manage feedback faster.

Userback has 4 pricing editions, from $0 to $23. A free trial of Userback is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Userback is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Userback must be conducted with the seller.

Get started free at https://userback.io.

Pricing information was last updated on April 15, 2026

Top-Rated Alternatives

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Userback Alternatives Pricing

The following is a quick overview of editions offered by other Bug Tracking Software

Usersnap Free plan	Free	Collect 20 feedback for free Access to Premium plan features
UserTesting Team-based Unlimited	Contact UsPer Year	With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty. Global participant panel across 60+ countries Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA) Test builder and template gallery Unmoderated tests, including surveys, interaction tests, and think-out-loud Moderated, Live Conversation Test plan and audience management Advanced demographic filters and screener questions Interactive path flows and click maps Sentiment analysis Transcripts Unlimited workspaces Integrations with Slack, Teams, Jira, Figma, FigJam, Miro Dedicated Customer Success Manager AI-powered analysis and insights automation Smart tags Insights Hub and AI-powered Insight Discovery Card sorting and tree testing Onboard and manage custom audiences Secure prototype hosting Approval flow Show More
Hotjar Observe Basic	Free35 Daily sessions	Visualize user behavior with Heatmaps and see what your users see with Recordings. Automatic data capture Unlimited heatmaps Up to 1,050 sessions/month

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Userback alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Userback Pricing Reviews

(2)

Blake N.

Principal Product Manager

Mid-Market (51-1000 emp.)

5/12/2025

"Simple to Use and Customize"

5/5

What do you like best about Userback?

I love the fact that Userback can be super lightweight or it can offer a wide variety of functionalities and customizations for a reasonable price. I've used other feedback tools and I can see myself only using this from here on out no matter the size of the organization I'm assisting. Review collected by and hosted on G2.com.

What do you dislike about Userback?

Like any software, there are occasional bugs or a new feature that has room for improvements. UNLIKE other software, the team is super responsive and has, over the course of my usage, even implemented a few direct feature requests that I have submitted. I got updates from the team along the way.

The only other thing to note is that there isn't a high level of customization with the integrations. This makes it both really easy to set up but somewhat limited in customizability. Review collected by and hosted on G2.com.

What problems is Userback solving and how is that benefiting you?

We have both internal users and external users. The system makes it easy to not only acquire the feedback we need, but also immediately translate it into an actionable work item via the Jira integration. Previous methods required lot's of manual effort or duplication to get the same results. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

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Thank you for your positive review! We're glad to hear that you find Userback to be a valuable feedback tool for your organization. We understand the importance of integrations and customizability, and we are continuously working to enhance these aspects of our platform to better serve our users.

Joshua S.

Managing Director

Small-Business (50 or fewer emp.)

11/24/2020

"Streamlines Client Collaboration, Needs Better Request Tracking"

3.5/5

What do you like best about Userback?

I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective. Review collected by and hosted on G2.com.

What do you dislike about Userback?

It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time. Review collected by and hosted on G2.com.