Userback Pricing Overview

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Userback Pricing Key Insights

Last updated on Apr 30, 2026

Userback offers 4 pricing editions, starting from $0 to $159. Userback pricing tiers are designed to support different usage levels and team sizes. Userback also offers a free trial. Compare the Userback pricing table below to figure out the best fit for your needs. Some plans may require you to contact Userback for custom pricing.

Free Forever — $0
Team — $29 / Per Month
Business — $79 / Per Month
Business Plus — $159 / Per Month
Rated 4.7 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Free Forever
Free

For early-stage teams needing just the essentials.

Team
$29.00
Per Month

For growing teams managing feedback more effectively.

Business
$79.00
Per Month

For scaling teams needing more advanced tools.

Business Plus
$159.00
Per Month

For enterprise teams requiring extra control and support.

G2 Deals Offer

Exclusive savings on Userback through G2 Deals

Whether you're ready to purchase today or prefer to try Business Plus out for 14 days for free, you will receive 25% discount when you purchase an annual Userback plan via G2. Prior to the 25% discount, plans start at $29 per month.

How to claim this offer

To take advantage of this offer, sign up for a free trial using Userback's G2 landing page.

Deals
From $21.75 per month
From $29 per month
25% Off

Userback Pricing FAQs

Generated using AI
Is Userback free, or does it offer a free trial?

Yes. According to G2 data, Userback offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features.

How much does Userback cost in 2026?

According to G2 data, Userback pricing in 2026 starts at $29.00 and can reach $159.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Userback's official pricing page for the most current details.

Who is Userback pricing best suited for?

According to G2 reviews, Userback's pricing is best suited for small businesses and freelancers, particularly in web design, marketing, software development, and IT services. The Team tier at $7.00 per month appeals to agencies and consultants managing client feedback across multiple projects. The Business tier at $15.00 per month suits growing SaaS teams needing session replays, AI tools, and developer integrations. G2 reviewers from mid-market companies in entertainment, financial services, and marketing also find strong value, particularly for internal QA workflows. The Business Plus tier at $23.00 per month serves enterprise teams requiring SSO, REST API, and advanced privacy controls, with G2 enterprise reviewers in computer software and research confirming its effectiveness.

What are the key differences between the free and paid versions of Userback?

Userback's Free Forever tier allows unlimited feedback collection but restricts users to just 2 projects and limits feedback availability to 7 days, making it suitable only for early-stage evaluation. Upgrading to Userback's paid plans starting at $7.00 per month unlocks unlimited feedback availability, Zapier automation, project management integrations, and customizable widgets. The $15.00 Business tier adds AI Assist, session replays, user surveys, behavioral targeting, and developer tools. The $23.00 Business Plus tier further includes SSO, REST API, webhooks, unlimited projects, and advanced privacy controls. G2 reviewers frequently highlight session replays, Jira integration, and API access as key drivers for upgrading beyond the free tier.

Is Userback considered good value for its pricing?

Userback is widely regarded as excellent value across G2 reviews. Multiple G2 reviewers explicitly call it the most affordable platform of its kind, with one noting it offers enterprise-level features at a fraction of competitor pricing. Reviewers who switched from alternatives like Usersnap confirm Userback costs less while delivering better features and responsiveness. The $7.00 to $23.00 per month pricing range earns consistent praise from small business users in software, marketing, and design industries. A few reviewers mention the starting price for integrations feels steep for freelancers, and one noted the cost structure could better reflect team scaling. Overall, the 4.5 average G2 rating alongside frequent value mentions signals strong satisfaction.

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Userback Pricing Reviews

(2)
SS
Sophia S.
"Effortless Setup and Effective Team Collaboration"
5/5
What do you like best about Userback?

I truly appreciate how Userback simplifies communication with my development team. Its features that allow me to use screengrabs and full-page photos are extremely helpful in articulating exactly what needs to be done, making collaboration much smoother. I also like how Userback organizes notes very efficiently, which is crucial for maintaining clear and consistent communication. Furthermore, the initial setup was incredibly easy, which made the transition to using the tool seamless. These aspects have made Userback an indispensable tool in my workflow, enhancing both the efficiency and clarity of our team's communication. Review collected by and hosted on G2.com.

What do you dislike about Userback?

I would like more explanation on the different categories, such as the distinction between a 'bug' and an 'improvement'. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback
Edit edit

Thanks so much for the review! Really glad to hear Userback is simplifying communication and keeping your team organized, and that setup was effortless.

Appreciate the feedback on category clarity. If you haven't already seen it, you can customize categories and add descriptions in your Project Settings to help your team understand the distinctions better. If you'd like help setting that up, reach out to support@userback.io!

We also have Auto-Categorization coming soon too. So hopefully that helps you even more!

Joshua S.
JS
Joshua S.
Managing Director
Small-Business (50 or fewer emp.)
"Streamlines Client Collaboration, Needs Better Request Tracking"
3.5/5
What do you like best about Userback?

I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective. Review collected by and hosted on G2.com.

What do you dislike about Userback?

It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time. Review collected by and hosted on G2.com.

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