# Best Enterprise Feedback Management Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm). While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback. Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Enterprise Feedback Management category, a product must: - Provide all the features of a Survey solution - Enable organizations to solicit feedback from customers or stakeholders - Trigger alerts from collected feedback to send users regular feedback - Assign differing permissions to each employee or department to access specific customer information - Facilitate the distribution and analysis of data ## Top Enterprise Feedback Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,965 reviews) | Omnichannel feedback capture inside Salesforce customer records | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | CRM-native feedback surveys with lifecycle-triggered automation | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 3 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 4 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Tagless behavioral-session feedback and struggle analytics | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 5 | [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) | 4.9/5.0 (54 reviews) | Multi-location review generation with centralized feedback analytics | "[ReputationStacker Makes Review Collection Effortless and Automatic, and Reporting Is Excellent](https://www.g2.com/survey_responses/reputationstacker-review-12984731)" | | 6 | [Simplesat](https://www.g2.com/products/simplesat/reviews) | 4.8/5.0 (164 reviews) | Post-ticket CSAT collection with PSA integration | "[Simplesat: Easy, Efficient, with Resilient Support](https://www.g2.com/survey_responses/simplesat-review-12874198)" | | 7 | [Chattermill](https://www.g2.com/products/chattermill/reviews) | 4.4/5.0 (236 reviews) | — | "[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)" | | 8 | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5.0 (59 reviews) | NPS/CSAT closed-loop feedback with multi-channel survey triggering | "[Delighted is amazing.](https://www.g2.com/survey_responses/delighted-review-9782860)" | | 9 | [BugHerd](https://www.g2.com/products/bugherd/reviews) | 4.7/5.0 (204 reviews) | Visual website feedback with contextual bug-pinning | "[Intuitive and Easy to Adopt—Bugherd Captures Feedback Effortlessly](https://www.g2.com/survey_responses/bugherd-review-12856608)" | | 10 | [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) | 4.5/5.0 (330 reviews) | Omnichannel complaint routing with auto-QA feedback | "[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)" | --- ## What Are the Most Common Questions About Enterprise Feedback Management Software? *AI-generated · Last updated: May 26, 2026* ### Which Enterprise Feedback Management platforms avoid steep learning curves for managers implementing team-wide solutions? Based on G2 reviews, managers looking to reduce rollout friction often mention products with intuitive interfaces, straightforward setup, and responsive support. HubSpot Service Hub is frequently described as easy to use, with connected tools that help teams get started quickly, though some reviewers note reporting can take time to learn. Simplesat reviewers also highlight simple setup, user-friendly dashboards, and responsive support during migrations and integrations. According to verified users, Chattermill is easy to start with for many teams, especially when tracking customer feedback trends, although some advanced features can still feel overwhelming. G2 reviewers mention that products with cleaner workflows and faster onboarding tend to be easier for team-wide adoption. ### How Enterprise Feedback Management adoption among customer success managers collecting survey feedback efficiently? Based on G2 reviews, adoption tends to improve when enterprise feedback tools simplify survey setup, centralize responses, and reduce manual follow-up. Customer success and support teams often mention value in platforms that make it easy to launch surveys, monitor feedback in one place, and share insights across teams. According to verified users, Simplesat stands out for straightforward survey deployment, reporting, and responsive support, while HubSpot Service Hub is often noted for connected workflows across customer-facing teams. G2 reviewers mention that adoption is stronger when the product fits existing workflows, supports integrations, and helps teams move from collecting feedback to acting on it without heavy administrative effort. ### What should marketing managers evaluate when selecting Enterprise Feedback Management for quick customer issue identification? Based on G2 reviews, marketing managers should look closely at how quickly a platform captures feedback, organizes themes, and surfaces issues without heavy manual analysis. G2 reviewers mention that tools are especially useful when they centralize feedback from multiple channels, provide dashboards that are easy to interpret, and support alerting or categorization for recurring complaints. According to verified users, analytics depth, integration with existing systems, and ease of setup also matter because they affect how fast teams can act. Reviews across products in this category repeatedly point to practical strengths such as automated reporting, trend visibility, and workflows that make it easier to spot friction points before they become larger customer experience problems. ### What most trusted Enterprise Feedback Management by customer success managers and marketing teams based on user reviews? Based on G2 reviews, trust in Enterprise Feedback Management Software usually comes from consistent usability, dependable reporting, and responsive support rather than one feature alone. Reviewers often describe trusted platforms as the ones that centralize feedback, help teams act quickly, and fit naturally into daily workflows. According to verified users, HubSpot Service Hub is valued for connected customer communication and an easy-to-follow experience, while Simplesat is praised for straightforward feedback collection and strong support. G2 reviewers also highlight Chattermill for turning large volumes of customer feedback into readable trends and actionable themes, which can help cross-functional teams stay aligned on what customers are saying. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – used to centralize customer communication, surveys, ticketing, and support workflows in one connected platform - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) – used for centralized case management, omnichannel support, automation, and customer visibility across teams - [Simplesat](https://www.g2.com/products/simplesat/reviews) – used to send CSAT and NPS surveys, track real-time feedback, and support voice-of-customer reporting ### What best Enterprise Feedback Management platforms for customer success managers gathering feedback and boosting team engagement? Based on G2 reviews, the best-fit platforms for customer success managers usually combine easy feedback collection with visibility that helps teams stay aligned and responsive. Reviewers frequently mention benefits like centralized communication, simple survey workflows, and dashboards that make it easier to share customer sentiment internally. According to verified users, HubSpot Service Hub supports ticketing, shared inboxes, surveys, and team collaboration in one place, while Simplesat is often praised for easy survey setup and real-time feedback visibility. G2 reviewers also note that Chattermill helps teams turn customer comments into themes and trends, which can improve coaching, prioritization, and engagement around customer issues. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – helps customer-facing teams manage surveys, ticketing, shared inboxes, and collaboration from one platform - [Simplesat](https://www.g2.com/products/simplesat/reviews) – supports quick CSAT and NPS collection with reporting that helps teams monitor customer sentiment in real time - [Chattermill](https://www.g2.com/products/chattermill/reviews) – helps teams analyze large volumes of feedback, spot recurring themes, and connect insights to improvement efforts ### What highest rated Enterprise Feedback Management for solving recurring customer issues and tracking support requests? Based on G2 reviews, HubSpot Service Hub appears as the strongest fit here because reviewers consistently describe it as centralizing tickets, customer communication, and support workflows in a way that makes recurring issues easier to spot and manage. According to verified users, teams use it to organize shared inboxes, route requests, track renewals, automate support work, and keep customer information in one place. G2 reviewers mention that reporting and some advanced configurations can still take time to learn, but they regularly highlight its value for streamlined support operations, clear visibility, and faster issue follow-up. Other reviewed products also support feedback tracking, but HubSpot Service Hub shows the broadest recent review presence for this use case. ### Which Enterprise Feedback Management tools automate survey distribution and improve customer engagement collection speed? Based on G2 reviews, products in this category improve collection speed when they automate survey sends, simplify integrations, and keep results visible in real time. Simplesat reviewers frequently mention easy survey deployment, link-based sharing, responsive support, and integrations that help teams collect CSAT and NPS feedback with less manual work. HubSpot Service Hub is also described as useful for surveys, shared inboxes, and connected customer communication, helping teams gather responses as part of broader service workflows. According to verified users, tools that reduce setup friction and centralize responses help teams move faster, while dashboards and alerts make it easier to keep customer engagement efforts active without constant manual follow-up. ### Which Enterprise Feedback Management solutions turn raw feedback into actionable insights with in-depth analytics? Based on G2 reviews, the strongest solutions for this need are the ones that organize large volumes of comments into themes, trends, and dashboards that teams can act on quickly. Chattermill reviewers often mention clear visualizations, categorization, sentiment analysis, and the ability to combine multiple feedback sources into one view. Simplesat is also praised for reporting, dashboards, and real-time visibility into customer sentiment, especially for survey-driven programs. According to verified users, ReputationStacker stands out for reporting, comparisons, and filters that help multi-location teams turn review and feedback data into operational improvements. G2 reviewers mention that actionable analytics matter most when they reduce manual review and make patterns easy to share across teams. ### How Enterprise Feedback Management solutions closing the intent-action gap by identifying why customers drop inquiry forms? Based on G2 reviews, this use case is strongest when a platform combines direct feedback with journey context so teams can see where friction happens and why. YourCX reviewers specifically describe using the platform to identify where customers drop off in inquiry and booking flows, then connect those moments to survey responses for faster root-cause analysis. G2 reviewers mention that this kind of visibility helps teams move from assumptions to evidence-based improvements. According to verified users, platforms that blend behavior signals, segmentation, and structured feedback are especially useful for reducing abandonment and improving digital touchpoints because they show both what users did and what they felt during the journey. ### What Enterprise Feedback Management software most relied on by customer success managers for ticket management and response tracking? Based on G2 reviews, customer success teams rely most on software that combines ticket visibility, communication history, and response tracking in one place. HubSpot Service Hub is commonly described as a central hub for ticketing, shared inboxes, live chat, and coordinated follow-up, which helps teams stay organized and avoid scattered conversations. Agentforce Service is also frequently mentioned for case management, omnichannel support, automation, and consolidated customer data that supports service operations at scale. According to verified users, dependable response tracking matters most when teams need clear ownership, faster handoffs, and a shared view of customer history. G2 reviewers mention these capabilities repeatedly as core reasons teams depend on these platforms. ## How Many Enterprise Feedback Management Software Products Does G2 Track? **Total Products under this Category:** 273 ### Category Stats (Jun 2026) - **Average Rating**: 4.5/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ConnectWise PSA (+1.98%) - Among all products in this category, ConnectWise PSA recorded the largest rating increase compared to last month *Last updated: June 24, 2026* ## How Does G2 Rank Enterprise Feedback Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,500+ Authentic Reviews - 273+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise Feedback Management Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews) - **Top Trending:** [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - **Best Free Software:** [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) --- **Sponsored** ### Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=32&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1379&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18969&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management&secure%5Btoken%5D=a3604745fe0fb53ed01b31682a72180020250fbaf409bdca2a40355186ea520e&secure%5Burl%5D=https%3A%2F%2Fuserback.io%3Futm_source%3Dg2%26utm_medium%3Dmarketplace%26utm_campaign%3Dpaid&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Enterprise Feedback Management Software Products in 2026? ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,965 **How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?** - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Agentforce Service (formerly Salesforce Service Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1259 reviews) - Features (1102 reviews) - Case Management (1097 reviews) - Efficiency (973 reviews) - Helpful (591 reviews) **Cons:** - Learning Curve (787 reviews) - Complexity (697 reviews) - Limited Customization (501 reviews) - Steep Learning Curve (474 reviews) - Expensive (425 reviews) ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users find **Agentforce Service easy to configure** , appreciating its helpful features and quick customer support. - Users value the **user-friendly interface** of Agentforce Service, which simplifies case management and reporting tasks. - Users appreciate how **easy and organized case management** is with Agentforce Service, enhancing workflow and collaboration. - Users value the **efficiency** of Agentforce Service, appreciating its seamless end-to-end experience and easy setup. - Users appreciate the **helpful guides and ease of use** in Salesforce Service Cloud, enhancing support service efficiency. **Cons:** - Users find the **steep learning curve** of Agentforce Service challenging, especially with complex customizations required for effective use. - Users find the **complexity** of Agentforce Service challenging for newcomers, requiring training and time for effective use. - Users find a **limited customization** capacity in Agentforce Service, requiring advanced technical knowledge for effective use. - Users find the **steep learning curve** of Agentforce Service challenging, requiring significant time for training and proficiency. - Users find the service to be **expensive** , especially with additional licenses and complex pricing structures. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)"** **Rating:** 5.0/5.0 stars *— Arnold D.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### 2. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,818 **How Do G2 Users Rate HubSpot Service Hub?** - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind HubSpot Service Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are HubSpot Service Hub's Pros and Cons? **Pros:** - Ease of Use (325 reviews) - Features (214 reviews) - Helpful (170 reviews) - Efficiency (155 reviews) - Case Management (147 reviews) **Cons:** - Missing Features (117 reviews) - Limited Customization (93 reviews) - Limited Features (88 reviews) - Lack of Features (75 reviews) - Ticket Management (75 reviews) ### What Do G2 Reviewers Say About HubSpot Service Hub? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of HubSpot Service Hub, enhancing connectivity and decision-making through streamlined features. - Users value the **seamless connectivity** and easy access to insights and reports in HubSpot Service Hub. - Users appreciate the **responsive customer support** of HubSpot Service Hub, enhancing their overall experience and efficiency. - Users value the **efficiency** of HubSpot Service Hub, which simplifies work processes and enhances productivity significantly. - Users value the **comprehensive ticketing system** of HubSpot Service Hub, enhancing team efficiency and customer management. **Cons:** - Users find **missing features** in HubSpot Service Hub, especially for advanced customization and essential tools requiring pricier plans. - Users find **limited customization** options frustrating, impacting efficiency with contacts and affecting overall creativity in designs. - Users express frustration with **limited features** , particularly in customization, integrations, and overall usability, impacting efficiency. - Users find a **lack of features** in HubSpot Service Hub hampers usability and cross-team collaboration. - Users struggle with **limited and time-consuming ticket management** , causing inefficiencies and difficulties in data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"** **Rating:** 4.0/5.0 stars *— Ashish P.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) --- **"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"** **Rating:** 4.5/5.0 stars *— Lizeth M.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) --- #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### 3. [AskNicely](https://www.g2.com/products/asknicely/reviews) AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,029 **How Do G2 Users Rate AskNicely?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind AskNicely?** - **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely) - **Company Website:** https://www.asknicely.com/ - **Year Founded:** 2014 - **HQ Location:** Portland, OR - **Twitter:** @asknicely (2,316 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ask-nicely/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 43% Small-Business #### What Are AskNicely's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Support (22 reviews) - Customer Feedback (16 reviews) - Helpful (14 reviews) - Easy Setup (11 reviews) **Cons:** - Difficult Reporting (6 reviews) - Limited Customization (6 reviews) - Survey Limitations (6 reviews) - Integration Issues (3 reviews) - Manual Processes (3 reviews) ### What Do G2 Reviewers Say About AskNicely? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AskNicely, enjoying quick setup and automated question generation for feedback. - Users praise AskNicely for its **exceptional customer support** , ensuring a smooth experience and effective problem-solving. - Users appreciate the **fast and easy feedback collection** of AskNicely, enhancing customer satisfaction and team collaboration. - Users find the **supportive team** at AskNicely invaluable for maximizing customer feedback and improving business operations. - Users praise the **easy setup** of AskNicely, allowing quick implementation and immediate access to valuable insights. **Cons:** - Users find **difficult reporting** in AskNicely to be a significant barrier, affecting their feedback management and efficiency. - Users find the **limited customization** in AskNicely's surveys and dashboard frustrating for effective feedback management. - Users note **survey limitations** such as difficulties in contact management and low email response rates from unfamiliar senders. - Users experience **integration issues** with Salesforce and MS Teams, which hinder their overall satisfaction with AskNicely. - Users find the **manual processes** cumbersome, wishing for easier bulk actions and better CRM integration. #### What Are Recent G2 Reviews of AskNicely? **"[Empowers Honest Feedback, Needs Better Shout-Out Simplicity](https://www.g2.com/survey_responses/asknicely-review-11868470)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-11868470) --- **"[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)"** **Rating:** 5.0/5.0 stars *— Raymond C C.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358) --- #### What Are G2 Users Discussing About AskNicely? - [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for) ### 4. [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 **How Do G2 Users Rate Glassbox?** - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Glassbox?** - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** https://www.glassbox.com/ - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital (1,803 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10491772/ (271 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Enterprise, 18% Mid-Market #### What Are Glassbox's Pros and Cons? **Pros:** - Ease of Use (210 reviews) - Session Replay (190 reviews) - Insights (174 reviews) - Helpful (132 reviews) - Customer Understanding (122 reviews) **Cons:** - Session Issues (70 reviews) - Not Intuitive (65 reviews) - Session Management (62 reviews) - Learning Curve (61 reviews) - Missing Features (54 reviews) ### What Do G2 Reviewers Say About Glassbox? *AI-generated summary from verified user reviews* **Pros:** - Users value Glassbox for its **ease of use** , enabling immediate analysis and timely insights without delays. - Users value the **session replay feature** of Glassbox for effectively resolving issues and enhancing customer insights. - Users value the **immediate availability of insights** with Glassbox, enabling timely interventions and improved revenue opportunities. - Users find the **visibility of customer interactions** in Glassbox extremely helpful for troubleshooting and insights. - Users appreciate the **customer understanding** capability of Glassbox, enabling effective troubleshooting and validation of customer issues. **Cons:** - Users report **session issues** like split links, limited history access, and slow query responses adversely affecting usability. - Users find the **navigation icons not intuitive** , making it difficult to identify functions within the Glassbox portal. - Users experience **slow performance and session expiration issues** , leading to frustrating delays and login troubles. - Users find the **learning curve steep** , wishing for more training and clearer documentation to understand features better. - Users feel that Glassbox lacks **customization options** for reporting, making analyses and funnels less effective. #### What Are Recent G2 Reviews of Glassbox? **"[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)"** **Rating:** 4.0/5.0 stars *— Basma K.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) --- **"[Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays](https://www.g2.com/survey_responses/glassbox-review-11982027)"** **Rating:** 5.0/5.0 stars *— ADITYA T.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) --- #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for) ### 5. [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It’s a completely hands-off reputation management system, so you can focus on running your business while the system does the work for you. RS’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data you can use to immediately improve your business and create better customer experiences... which of course drives more positive reviews. ReputationStacker is built to scale, making it especially powerful for multi-location businesses looking to boost reviews, improve customer experience, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 54 **How Do G2 Users Rate ReputationStacker?** - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind ReputationStacker?** - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/reputationstacker/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 59% Small-Business, 37% Mid-Market #### What Are ReputationStacker's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Review Increase (11 reviews) - Reputation Management (8 reviews) - Automation (7 reviews) - Easy Setup (6 reviews) **Cons:** - Connection Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Filtering Limitations (1 reviews) ### What Do G2 Reviewers Say About ReputationStacker? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of ReputationStacker, enjoying simple setup and automated review collection for businesses. - Users praise the **ease of use** of ReputationStacker, enjoying its automation that boosts their review count effortlessly. - Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and excellent support. - Users love the **automation feature** of ReputationStacker, streamlining review requests and boosting their business's online reputation. - Users value the **easy setup** of ReputationStacker, allowing anyone to effortlessly automate customer review requests. **Cons:** - Users face occasional **connection issues** when integrating with other systems, despite effective onboarding support. - Users find the **difficult learning curve** due to complex filtering options without sufficient documentation or guidance. - Users find the **expensive costs for exceeding text message limits** a drawback that may affect their budgeting. - Users find the **filtering options confusing** when combining multiple conditions, indicating a need for better documentation. - Users find **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation. #### What Are Recent G2 Reviews of ReputationStacker? **"[ReputationStacker Makes Review Collection Effortless and Automatic, and Reporting Is Excellent](https://www.g2.com/survey_responses/reputationstacker-review-12984731)"** **Rating:** 5.0/5.0 stars *— Ali C.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-12984731) --- **"[Intuitive Review Launchpad for Expanding Businesses Opening New Locations](https://www.g2.com/survey_responses/reputationstacker-review-12945670)"** **Rating:** 5.0/5.0 stars *— Danielle J.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-12945670) --- #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### 6. [Simplesat](https://www.g2.com/products/simplesat/reviews) Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 164 **How Do G2 Users Rate Simplesat?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Simplesat?** - **Seller:** [Simplesat](https://www.g2.com/sellers/simplesat) - **Company Website:** https://www.simplesat.io - **Year Founded:** 2016 - **HQ Location:** Seattle, Washington - **Twitter:** @simplesat (192 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13224182/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 39% Mid-Market #### What Are Simplesat's Pros and Cons? **Pros:** - Customer Support (13 reviews) - Ease of Use (12 reviews) - Easy Setup (9 reviews) - Survey Creation (8 reviews) - Easy Integrations (7 reviews) **Cons:** - Expensive (2 reviews) - Integration Issues (2 reviews) - Survey Issues (2 reviews) - Complex Usability (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Simplesat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **kind and responsive customer support** of Simplesat, enhancing their experience and satisfaction. - Users find Simplesat's **ease of use** remarkable, simplifying customer feedback management across various systems. - Users love the **easy setup** of Simplesat, enabling quick integration and immediate customer feedback. - Users appreciate the **customizable and intuitive survey creation** process in Simplesat, enhancing their data collection experience. - Users value the **easy integrations** with various systems, streamlining survey implementation and enhancing overall efficiency. **Cons:** - Users find Simplesat's pricing to be **expensive** now that it matches competitors, losing its previous value advantage. - Users experience **integration issues** with Simplesat, as connections often disrupt workflows and require frequent logins. - Users feel the survey feature lacks **customization options** , limiting specific feedback and branding consistency. - Users find the **complex usability** of Simplesat can make setup challenging and not always intuitive. - Users report **connection issues** with Simplesat's integration, causing disruptions and requiring frequent re-login, impacting workflow. #### What Are Recent G2 Reviews of Simplesat? **"[Simplesat: Easy, Efficient, with Resilient Support](https://www.g2.com/survey_responses/simplesat-review-12874198)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/simplesat-review-12874198) --- **"[Making Feedback Management More Practical and Organized](https://www.g2.com/survey_responses/simplesat-review-12950522)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/simplesat-review-12950522) --- #### What Are G2 Users Discussing About Simplesat? - [What are the tools used by marketers to measure customer satisfaction?](https://www.g2.com/discussions/what-are-the-tools-used-by-marketers-to-measure-customer-satisfaction) - [What is survey Survicate?](https://www.g2.com/discussions/simplesat-what-is-survey-survicate) - [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) - 1 comment - [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) - 1 comment ### 7. [Chattermill](https://www.g2.com/products/chattermill/reviews) Chattermill is the AI-native customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 236 **How Do G2 Users Rate Chattermill?** - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Chattermill?** - **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill) - **Company Website:** https://chattermill.com/ - **Year Founded:** 2015 - **HQ Location:** London - **Twitter:** @ChattermillAI (460 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9443815/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Product Manager, Product Manager - **Top Industries:** Retail, Financial Services - **Company Size:** 48% Mid-Market, 45% Enterprise #### What Are Chattermill's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Feedback Management (38 reviews) - Insights Analysis (30 reviews) - Customer Insights (22 reviews) - Insights Generation (21 reviews) **Cons:** - Not Intuitive (12 reviews) - Complex Usability (10 reviews) - Insufficient Information (8 reviews) - Lacking Features (7 reviews) - AI Limitations (6 reviews) ### What Do G2 Reviewers Say About Chattermill? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Chattermill, appreciating the clear organization and accessibility of insights. - Users appreciate the **ease of managing customer feedback** with Chattermill, enhancing service and insight generation. - Users value the **insights analysis** of Chattermill for its clarity and ease in understanding customer feedback. - Users value the **powerful customer insights** provided by Chattermill, enhancing service and facilitating informed decisions. - Users value the **actionable insights** from Chattermill, enhancing service quality and supporting informed decision-making. **Cons:** - Users find the **navigation challenging** at first, complicating their ability to effectively use Chattermill's features. - Users find the **complex usability** of Chattermill challenging, particularly with confusing dropdowns and ineffective search functions. - Users find **insufficient information** and lack of guidance hinder their understanding and effective use of Chattermill. - Users find the **lack of essential features** like improved translation and streamlined processes to hinder effectiveness. - Users note **AI limitations** in Chattermill, desiring better theme analysis and integration with other data metrics. #### What Are Recent G2 Reviews of Chattermill? **"[Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights](https://www.g2.com/survey_responses/chattermill-review-12772265)"** **Rating:** 4.5/5.0 stars *— Florent J.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265) --- **"[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)"** **Rating:** 4.0/5.0 stars *— Thomas Z.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099) --- #### What Are G2 Users Discussing About Chattermill? - [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment ### 8. [Delighted](https://www.g2.com/products/delighted/reviews) Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. **Average Rating:** 4.7/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Delighted?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Delighted?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) - **Ownership:** NASDAQ: XM **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of Delighted? **"[Very VERY intuitive 👏](https://www.g2.com/survey_responses/delighted-review-6697443)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/delighted-review-6697443) --- **"[Delighted is amazing.](https://www.g2.com/survey_responses/delighted-review-9782860)"** **Rating:** 5.0/5.0 stars *— Anna G.* [Read full review](https://www.g2.com/survey_responses/delighted-review-9782860) --- #### What Are G2 Users Discussing About Delighted? - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [What is NPS delighted?](https://www.g2.com/discussions/what-is-nps-delighted) - [What does Delighted do?](https://www.g2.com/discussions/what-does-delighted-do) - [What is delighted platform?](https://www.g2.com/discussions/what-is-delighted-platform) ### 9. [BugHerd](https://www.g2.com/products/bugherd/reviews) BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's a simple tool for clients to use without requiring them to create accounts or log in. BugHerd website feedback & bug reporting tool is ideal for teams that build websites, including:  - Agencies - Web Developers - Web Designers - Project Managers - QA/UA Testers - Marketing Professionals - Content Creators One of the key differences between BugHerd and other platforms is that users pin their comments directly on live webpages. This makes it easy to show exactly where feedback or issues are. This is a huge benefit when collecting feedback from multiple clients or stakeholders as they can see the feedback that's already been given and avoid duplication. All feedback automatically comes with a screenshot and technical details such as browser, URL, operating system, etc; and each comment is transformed into a trackable task on an inbuilt Kanban board, enabling teams to prioritize and resolve issues efficiently. BugHerd also has deep two-way integrations with all project management tools such as ClickUp, monday.com, Asana, Trello, Jira, and more; as well as supporting integrations with collaboration tools like Slack & Microsoft Teams, and developer tools like GitHub. BugHerd also has a fully featured API and Webhook support enabling custom integrations with any application. This allows teams to manage their workflow without disruption, ensuring that feedback is incorporated into existing processes. By centralizing feedback and task management, BugHerd not only improves team efficiency but also contributes to higher client satisfaction, as clients see their suggestions implemented in a timely manner. Effortless feedback. Happier clients. Better websites. Get started in minutes, with a free trial today or book a 1:1 demo. https://bugherd.com **Average Rating:** 4.7/5.0 **Total Reviews:** 204 **How Do G2 Users Rate BugHerd?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.4/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind BugHerd?** - **Seller:** [BugHerd](https://www.g2.com/sellers/bugherd-4165e3c8-d810-4fb0-b78f-6e0c4fc4ef09) - **Company Website:** https://bugherd.com/ - **Year Founded:** 2011 - **HQ Location:** Melbourne - **Twitter:** @bugherd (1,620 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bugherd/about (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager - **Top Industries:** Marketing and Advertising, Design - **Company Size:** 70% Small-Business, 24% Mid-Market #### What Are BugHerd's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Feedback (16 reviews) - Team Collaboration (16 reviews) - Task Management (13 reviews) - Efficiency (12 reviews) **Cons:** - Missing Features (6 reviews) - Software Bugs (4 reviews) - Bug Management (3 reviews) - Complex Usability (3 reviews) - Lack of Tools (3 reviews) ### What Do G2 Reviewers Say About BugHerd? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease and efficiency** of BugHerd, streamlining communication and simplifying project management tasks. - Users appreciate the **clarity of client feedback** in BugHerd, enhancing communication and speeding up project delivery. - Users love the **streamlined team collaboration** in BugHerd, enhancing communication with clients and project tracking effortlessly. - Users value the **centralized task management** in BugHerd, enhancing organization and collaboration across teams effortlessly. - Users praise BugHerd for its **efficiency** , streamlining feedback and project management, resulting in faster, organized workflows. **Cons:** - Users express a desire for **missing features** like larger attachments, screen recording, and better SCORM handling. - Users report encountering **software bugs** with BugHerd, affecting functionality and usability during projects. - Users face **several issues with bug logging** , including screenshot failures and extension breakdowns, needing better organization and functionality. - Users find BugHerd's **complex usability** can confuse clients and complicate integration with workflows at times. - Users are frustrated by the **lack of tools** for capturing details and sharing feedback effectively in BugHerd. #### What Are Recent G2 Reviews of BugHerd? **"[Fast, User-Friendly Website Collaboration with Real-Time Feedback](https://www.g2.com/survey_responses/bugherd-review-12846029)"** **Rating:** 4.5/5.0 stars *— Christina C.* [Read full review](https://www.g2.com/survey_responses/bugherd-review-12846029) --- **"[Intuitive and Easy to Adopt—Bugherd Captures Feedback Effortlessly](https://www.g2.com/survey_responses/bugherd-review-12856608)"** **Rating:** 5.0/5.0 stars *— Lisa D.* [Read full review](https://www.g2.com/survey_responses/bugherd-review-12856608) --- #### What Are G2 Users Discussing About BugHerd? - [What are website Bugs?](https://www.g2.com/discussions/what-are-website-bugs) - 1 comment - [How do you add a new bug to BugHerd?](https://www.g2.com/discussions/how-do-you-add-a-new-bug-to-bugherd) - 1 comment - [How do you use a BugHerd?](https://www.g2.com/discussions/how-do-you-use-a-bugherd) - 3 comments - [What is BugHerd?](https://www.g2.com/discussions/what-is-bugherd) - 1 comment ### 10. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 330 **How Do G2 Users Rate Kapture CX?** - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Kapture CX?** - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9310674/ (594 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Kapture CX's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Features (92 reviews) - Helpful (85 reviews) - User-Friendly (78 reviews) - Efficiency (76 reviews) **Cons:** - Slow Performance (58 reviews) - Slow Loading (54 reviews) - Slow Speed (46 reviews) - Delays (42 reviews) - Improvement Needed (39 reviews) ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kapture CX, enjoying its smooth navigation and convenient all-in-one dashboard. - Users value the **extensive and customizable features** of Kapture CX, enhancing workflow efficiency and user-friendliness. - Users appreciate the **automated report support** from Kapture CX, ensuring quick issue resolution and seamless transitions. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users highlight the **enhanced efficiency** of Kapture CX through quick ticket resolution and streamlined workflows. **Cons:** - Users often experience **slow performance** with Kapture CX, especially during high ticket volumes and complex tasks. - Users experience **slow loading** times during high ticket volumes, impacting efficiency and user satisfaction. - Users experience **slow speed** during high ticket volumes, affecting efficiency and user experience at times. - Users experience **delays** with latency and lag, affecting message sending and multitasking during use. - Users note that **improvement is needed** in interface simplicity and loading times for a better overall experience. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### 11. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 404 **How Do G2 Users Rate ServiceNow Customer Service Management?** - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind ServiceNow Customer Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Enterprise, 28% Mid-Market #### What Are ServiceNow Customer Service Management's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Features (26 reviews) - Efficiency (21 reviews) - Case Management (20 reviews) - Automation (18 reviews) **Cons:** - Learning Curve (18 reviews) - Steep Learning Curve (15 reviews) - Limited Customization (13 reviews) - Complexity (12 reviews) - Improvements Needed (9 reviews) ### What Do G2 Reviewers Say About ServiceNow Customer Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in ServiceNow, enjoying intuitive UI and streamlined ticket management. - Users value the **seamless ITIL integration** of ServiceNow CSM, enhancing workflows and optimizing customer service efficiency. - Users appreciate the **efficiency** of ServiceNow CSM, enhancing customer interactions and speeding up issue resolution significantly. - Users appreciate the **out-of-the-box case management features** of ServiceNow for enhancing workflow and agent efficiency. - Users value the **automation capabilities** of ServiceNow CSM, enhancing efficiency and improving customer satisfaction through streamlined processes. **Cons:** - Users find the **learning curve complicated** , requiring maturity and experience to navigate effectively during onboarding. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging without proper onboarding and training. - Users find the **limited customization** frustrating, as it hampers effective tracking and communication for projects. - Users find the **complexity of setup and configuration** in ServiceNow Customer Service Management to be challenging and time-consuming. - Users suggest that **improvements are needed** in the interface and setup of ServiceNow for better usability. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **"[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726) --- **"[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)"** **Rating:** 5.0/5.0 stars *— David C.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) --- #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### 12. [UserTesting](https://www.g2.com/products/usertesting/reviews) UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. **Average Rating:** 4.4/5.0 **Total Reviews:** 734 **How Do G2 Users Rate UserTesting?** - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind UserTesting?** - **Seller:** [UserTesting](https://www.g2.com/sellers/usertesting) - **Company Website:** https://www.usertesting.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @usertesting (42,832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/564709/ (1,848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Product Designer - **Top Industries:** Computer Software, Financial Services - **Company Size:** 41% Enterprise, 37% Mid-Market #### What Are UserTesting's Pros and Cons? **Pros:** - Ease of Use (90 reviews) - Helpful (70 reviews) - Time-saving (46 reviews) - Customer Support (37 reviews) - Features (35 reviews) **Cons:** - Missing Features (28 reviews) - Testing Difficulties (28 reviews) - Survey Issues (22 reviews) - Participant Management (21 reviews) - Expensive (20 reviews) ### What Do G2 Reviewers Say About UserTesting? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of UserTesting, enabling quick test launches and efficient feedback gathering. - Users find UserTesting to be the **fastest way to conduct unmoderated testing** , enabling quick and effective results collection. - Users appreciate the **time-saving benefits** of UserTesting, enabling quick publication and rapid feedback for prototypes. - Users value the **quick and responsive customer support** from UserTesting, ensuring guidance throughout their journey. - Users love the **intuitive interface** and appreciate the quick implementation and excellent support offered by UserTesting. **Cons:** - Users note the **missing features** in UserTesting, limiting access to essential tools and functionalities for research. - Users face **testing difficulties** due to navigation issues and a convoluted 'session credit' model affecting usability. - Users face challenges with **survey issues** , including unreliable metrics and frustrating communication delays, impacting their testing accuracy. - Users express frustration over **participant management limitations** that hinder engagement and result quality in UserTesting. - Users find UserTesting **expensive** , with costs outweighing the benefits and frustrating communication issues complicating the experience. #### What Are Recent G2 Reviews of UserTesting? **"[UserTesting Makes Gathering Genuine Feedback Fast and Simple](https://www.g2.com/survey_responses/usertesting-review-12927269)"** **Rating:** 4.5/5.0 stars *— Sambit Kumar B.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12927269) --- **"[Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights](https://www.g2.com/survey_responses/usertesting-review-12946786)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12946786) --- #### What Are G2 Users Discussing About UserTesting? - [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) - 1 comment - [What is UserZoom used for?](https://www.g2.com/discussions/what-is-userzoom-used-for) - [What are the three types of user testing?](https://www.g2.com/discussions/what-are-the-three-types-of-user-testing) - [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) - 2 comments - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote ### 13. [Aha!](https://www.g2.com/products/aha/reviews) Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io. **Average Rating:** 4.4/5.0 **Total Reviews:** 357 **How Do G2 Users Rate Aha!?** - **Ease of Use:** 7.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Aha!?** - **Seller:** [Aha! Labs](https://www.g2.com/sellers/aha-labs) - **Company Website:** https://www.aha.io/ - **Year Founded:** 2013 - **HQ Location:** Menlo Park, CA - **Twitter:** @aha_io (22,142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3110591/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 31% Enterprise #### What Are Aha!'s Pros and Cons? **Pros:** - Customer Support (35 reviews) - Ease of Use (32 reviews) - Features (25 reviews) - Helpful (25 reviews) - Project Management (23 reviews) **Cons:** - Learning Curve (19 reviews) - Learning Difficulty (11 reviews) - Limited Features (11 reviews) - Missing Features (11 reviews) - Complexity (8 reviews) ### What Do G2 Reviewers Say About Aha!? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **helpful customer support** during onboarding, making the implementation process smooth and responsive. - Users appreciate the **ease of use** of Aha!, enjoying seamless integration and clarity in managing their projects. - Users value the **integrated product cycle management** of Aha!, enhancing strategic thinking and collaboration throughout development. - Users appreciate Aha! for its **clarity and intuitive design** , enhancing communication and stakeholder engagement effectively. - Users value the **clarity and integration** Aha! provides in managing product roadmaps and stakeholder communication. **Cons:** - Users find the **steep learning curve** of Aha! challenging, though support and documentation can assist in acclimating. - Users find the **learning difficulty** higher due to non-intuitive features and lack of effective support tools. - Users find the **limited features** in Aha! hinder their ability to fully customize complex planning processes. - Users find several **missing features** in Aha!, such as limited Gantt functionalities and user management options. - Users find Aha! to be **overwhelmingly complex** , especially with navigation and detailed setup requirements for integrations. #### What Are Recent G2 Reviews of Aha!? **"[Powerful feedback platform with great integrations and excellent customer support](https://www.g2.com/survey_responses/aha-review-12876138)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/aha-review-12876138) --- **"[Powerful Collaboration Platform with AI, Custom Workflows, and Easy Roadmapping](https://www.g2.com/survey_responses/aha-review-12769863)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/aha-review-12769863) --- #### What Are G2 Users Discussing About Aha!? - [What is Aha! used for?](https://www.g2.com/discussions/what-is-aha-used-for) - [How do you create a roadmap in Aha?](https://www.g2.com/discussions/how-do-you-create-a-roadmap-in-aha) - [What is AHA roadmap software?](https://www.g2.com/discussions/what-is-aha-roadmap-software) - 1 comment - [What does AHA software do?](https://www.g2.com/discussions/what-does-aha-software-do) - 1 comment - [What is a feature in Aha?](https://www.g2.com/discussions/what-is-a-feature-in-aha) - 2 comments ### 14. [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews) Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry. **Average Rating:** 4.9/5.0 **Total Reviews:** 165 **How Do G2 Users Rate Great Recruiters?** - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.8/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Great Recruiters?** - **Seller:** [Great Recruiters](https://www.g2.com/sellers/great-recruiters) - **Year Founded:** 2017 - **HQ Location:** Troy, Michigan - **Twitter:** @great_recruiter (324 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/great-recruiters (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Technical Recruiter - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 48% Mid-Market, 47% Small-Business #### What Are Great Recruiters's Pros and Cons? **Pros:** - Helpful (22 reviews) - Ease of Use (16 reviews) - Feedback Management (16 reviews) - Feedback (12 reviews) - Customer Support (11 reviews) **Cons:** - Missing Features (4 reviews) - Verification Issues (4 reviews) - Review Management (3 reviews) - Improvement Needed (2 reviews) - Not Intuitive (2 reviews) ### What Do G2 Reviewers Say About Great Recruiters? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time feedback** from candidates and clients, enhancing team growth and process improvement. - Users find Great Recruiters **extremely user-friendly** , enabling effective feedback and enhancing the overall candidate experience. - Users value the **real-time feedback** from candidates, enhancing growth and fostering strong relationships in recruitment. - Users value the **real-time feedback** from candidates, enhancing relationships and improving recruitment processes effectively. - Users rave about the **outstanding customer support** from Great Recruiters, enhancing their recruitment experience and effectiveness. **Cons:** - Users feel the absence of **search features and automation** limits candidate tracking and feedback efficiency in Great Recruiters. - Users find the **verification issues** frustrating, leading to confusion and hindering engagement with the platform. - Users note that **timing of review requests** can lead to inaccurate feedback, affecting overall experiences and perceptions. - Users find that the **timing of review requests** for Great Recruiters leads to inaccurate feedback and frustration. - Users find Great Recruiters to be **not intuitive** , especially regarding confusing review timing and verification processes. #### What Are Recent G2 Reviews of Great Recruiters? **"[A Game-Changer for Authentic Candidate Experience Feedback](https://www.g2.com/survey_responses/great-recruiters-review-12502759)"** **Rating:** 5.0/5.0 stars *— Heidi H.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12502759) --- **"[Effortless Feedback, Enhances Performance](https://www.g2.com/survey_responses/great-recruiters-review-12671998)"** **Rating:** 5.0/5.0 stars *— Melissa R.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12671998) --- ### 15. [YourCX](https://www.g2.com/products/yourcx/reviews) YourCX stands out as a comprehensive tool for CX (Customer Experience) and EX (Employee Experience) research, providing research teams with flexible and advanced support in data analysis. The YourCX platform is often compared to a “Swiss Army knife” – its research tools are indispensable in complex and dynamic situations where fast and accurate analysis of user experiences is needed. With a wide range of features such as reporting, alerts, integrations with other systems and technical support, YourCX helps teams precisely identify problems and design more relevant interventions. Customer references underline the high level of professionalism of the YourCX team and their willingness to act proactively, thanks to which organizations are able to quickly adapt to changing market needs. Working with companies such as Multikino, Decathlon and Santander, YourCX has gained recognition for its flexibility and ability to respond quickly to customer needs, which allows for the effective implementation of innovative solutions in the area of ​​customer experience optimization. The company offers substantive and technical support and is committed to sharing knowledge, making it an invaluable partner in user experience management. YourCX is highly valued as a versatile, "Swiss army knife" tool, especially for research teams handling complex customer experience (CX) analysis. Its adaptability enables teams to efficiently capture, analyze, and respond to user data in real-time, making it ideal for dynamic market needs. Clients often highlight the team's professionalism, proactive support, and expertise in CX strategy, enhancing decision-making and optimizing customer satisfaction in challenging scenarios. **Average Rating:** 5.0/5.0 **Total Reviews:** 25 **How Do G2 Users Rate YourCX?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.9/10 (Category avg: 8.9/10) **Who Is the Company Behind YourCX?** - **Seller:** [YourCX](https://www.g2.com/sellers/yourcx) - **Year Founded:** 2016 - **HQ Location:** Wroclaw, PL - **Twitter:** @YourCXNews (15 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yourcx/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 36% Enterprise, 36% Mid-Market #### What Are YourCX's Pros and Cons? **Pros:** - AI Integration (5 reviews) - Ease of Use (5 reviews) - Flexibility (4 reviews) - Survey Creation (4 reviews) - Ease (3 reviews) **Cons:** - Difficult Learning (3 reviews) - Learning Curve (3 reviews) - Filtering Issues (2 reviews) - Complex Usability (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About YourCX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **AI-driven capabilities** of YourCX, enhancing workflow and streamlining data analysis effortlessly. - Users appreciate the **ease of use** of YourCX, praising its intuitive interface and quick implementation for seamless integration. - Users appreciate the **flexibility** of YourCX, enabling easy customization and integration to meet evolving business needs. - Users value the **sophisticated analytics** of YourCX, enabling real-time insights that enhance survey data interpretation. - Users appreciate the **user-friendly interface and advanced analytics** of YourCX, making data insights easily accessible for everyone. **Cons:** - Users find the **difficult learning curve** for non-technical researchers challenging while using YourCX's powerful features. - Users find the **steep learning curve** of YourCX challenging, particularly for those lacking technical expertise in analytics. - Users experience **filtering issues** , as advanced features can be hard to find amidst the user-friendly design. - Users find the **interface complicated** , which can be challenging for new users navigating YourCX. - Users find that **dashboard building is cumbersome** and AI Companion performance could be improved for better usability. #### What Are Recent G2 Reviews of YourCX? **"[The Bridge Between Guest Sentiment and Digital Behavior](https://www.g2.com/survey_responses/yourcx-review-12157172)"** **Rating:** 5.0/5.0 stars *— Lucio C.* [Read full review](https://www.g2.com/survey_responses/yourcx-review-12157172) --- **"[YourCX: platform for effectively combining online and offline experiences](https://www.g2.com/survey_responses/yourcx-review-12097428)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/yourcx-review-12097428) --- #### What Are G2 Users Discussing About YourCX? - [What is YourCX used for?](https://www.g2.com/discussions/what-is-yourcx-used-for) - 1 comment ### 16. [Listen360](https://www.g2.com/products/listen360/reviews) Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Listen360?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Listen360?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness, Consumer Services - **Company Size:** 46% Mid-Market, 39% Small-Business #### What Are Listen360's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Data Management (1 reviews) - Efficiency Improvement (1 reviews) ### What Do G2 Reviewers Say About Listen360? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** of Listen360, especially for analyzing NPS scores effectively. - Users value the **effective data management** in Listen360, particularly appreciating the focus on customer NPS scores and filters. - Users appreciate the **efficiency improvement** from Listen360's focus on customer NPS scores and data filters. #### What Are Recent G2 Reviews of Listen360? **"[Great for NPS!](https://www.g2.com/survey_responses/listen360-review-10967164)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/listen360-review-10967164) --- **"[An Easy Way to Understand What Customers Truly Think](https://www.g2.com/survey_responses/listen360-review-12678434)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/listen360-review-12678434) --- #### What Are G2 Users Discussing About Listen360? - [What does Listen360 do?](https://www.g2.com/discussions/what-does-listen360-do) - [Who owns Listen 360?](https://www.g2.com/discussions/who-owns-listen-360) - [How much is listen 360?](https://www.g2.com/discussions/how-much-is-listen-360) - [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment ### 17. [Sogolytics](https://www.g2.com/products/sogolytics/reviews) Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Sogolytics?** - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Sogolytics?** - **Seller:** [Sogolytics](https://www.g2.com/sellers/sogolytics) - **Year Founded:** 2013 - **HQ Location:** Herndon, VA - **Twitter:** @Sogolytics (8,657 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2315708/ (106 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 48% Small-Business, 28% Mid-Market #### What Are Sogolytics's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Ease of Use (2 reviews) - Feedback (2 reviews) - Feedback Management (2 reviews) - Flexibility (2 reviews) **Cons:** - Complex Usability (1 reviews) - Inadequate Filtering (1 reviews) - Not Intuitive (1 reviews) - Survey Issues (1 reviews) ### What Do G2 Reviewers Say About Sogolytics? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of Sogolytics, especially for novices needing assistance with the platform. - Users praise the **effortless ease of use** of Sogolytics, allowing quick and intuitive survey creation and management. - Users appreciate the **ease of use and powerful tools** of Sogolytics, facilitating meaningful feedback and insightful data analysis. - Users value the **balance of ease of use and powerful measuring tools** in Sogolytics for insightful feedback. - Users value the **flexibility** of Sogolytics, finding it easy to create and analyze diverse surveys effortlessly. **Cons:** - Users find the **report saving functionality confusing** , making it difficult to efficiently manage saved reports and filters. - Users often find the **inadequate filtering** in Sogolytics confusing, hindering efficient report saving and usability. - Users find Sogolytics **not intuitive** , but staff assistance improves their overall experience and understanding. - Users find the **survey issues** frustrating, particularly with saving and managing reports effectively. #### What Are Recent G2 Reviews of Sogolytics? **"[Effortless Survey Creation with Templates, AI Prompts, and Multilingual Forms](https://www.g2.com/survey_responses/sogolytics-review-12969235)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/sogolytics-review-12969235) --- **"[Empowers Meaningful Data Collection and Analysis](https://www.g2.com/survey_responses/sogolytics-review-12135583)"** **Rating:** 4.0/5.0 stars *— Scrip I.* [Read full review](https://www.g2.com/survey_responses/sogolytics-review-12135583) --- #### What Are G2 Users Discussing About Sogolytics? - [Is SoGo survey free?](https://www.g2.com/discussions/is-sogo-survey-free) - 1 comment - [Who owns SoGoSurvey?](https://www.g2.com/discussions/who-owns-sogosurvey) - [What is the features of Zoho survey?](https://www.g2.com/discussions/what-is-the-features-of-zoho-survey) - [What are the features of Survey Monkey?](https://www.g2.com/discussions/what-are-the-features-of-survey-monkey) ### 18. [sterloCare](https://www.g2.com/products/sterlo-sterlocare/reviews) sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code platform, it enables hospitals to streamline operations across all departments, improving service quality and operational efficiency. The system seamlessly integrates with existing Hospital Information Systems (HIS) and offers flexible deployment options, including cloud and on-premise solutions. Accessible via desktops, tablets, and mobile devices, sterloCare provides real-time updates and supports role-based workflows with automated escalations to ensure timely task completion. Key Features and Functionality: - Service Request Management: Utilizes QR code-based triggers to efficiently manage service requests, track complaints, and gather patient feedback, facilitating prompt responses and improved patient care. - Digital Token System: Monitors outpatient journeys, reducing wait times and enhancing the overall patient experience. - Porter Management Software: Optimizes porter services, ensuring efficient patient transport within the hospital. - Automated Workflows and Escalations: Implements role-based workflows with built-in escalations, ensuring tasks are completed promptly and efficiently. - Real-Time Notifications: Delivers instant updates via mobile and email, keeping staff informed about task statuses and approvals. - Multilingual Support: Offers a user-friendly interface with support for multiple languages, catering to diverse regional needs. - Seamless Integration: Facilitates integration with existing HIS and other software systems, promoting efficient information flow and harmonious workflows. - Customizable Dashboards and Reports: Provides interactive dashboards and detailed reports, enabling data-driven decision-making and performance monitoring across departments. Primary Value and Solutions Provided: sterloCare addresses critical challenges in healthcare management by digitizing and automating various hospital processes. It enhances operational efficiency, reduces manual workloads, and ensures compliance with accreditation standards like NABH and JCI. By improving patient engagement through efficient service request handling and feedback mechanisms, sterloCare contributes to higher patient satisfaction. Its comprehensive reporting tools and real-time monitoring capabilities empower healthcare administrators to make informed decisions, ultimately leading to better patient outcomes and streamlined hospital operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate sterloCare?** - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.5/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind sterloCare?** - **Seller:** [sterlo](https://www.g2.com/sellers/sterlo-a4c301d4-2da5-4501-aeb2-f54421a73486) - **Year Founded:** 2019 - **HQ Location:** Erode, IN - **LinkedIn® Page:** https://www.linkedin.com/company/sterlocare (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 86% Enterprise, 14% Mid-Market #### What Are sterloCare's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Patient Care (16 reviews) - Customer Support (15 reviews) - Communication (12 reviews) - Efficiency (11 reviews) **Cons:** - Notification Issues (3 reviews) - Excessive Notifications (2 reviews) - Messaging Issues (2 reviews) - Notification Problems (2 reviews) - Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About sterloCare? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of sterloCare, facilitating quick adaptation and efficient operations for all staff. - Users value the **improved patient care** with sterloCare, enhancing communication and satisfaction through efficient issue resolution. - Users value the **excellent customer support** of sterloCare, enhancing user experience and ensuring smooth operations. - Users value the **efficient communication** and real-time notifications provided by sterloCare, enhancing operational organization significantly. - Users find sterloCare to greatly enhance **efficiency** , streamlining processes and improving patient satisfaction through real-time updates. **Cons:** - Users experience **notification issues** due to delays and missed alerts, suggesting improvements for better flow and coverage. - Users experience **excessive notifications** that can lead to missed alerts, especially in low network areas. - Users report **messaging issues** due to delays in notifications and status updates, affecting the workflow negatively. - Users experience **notification problems** with missed alerts in low coverage areas, impacting timely responses. - Users experience **connectivity issues** with sterloCare, as porters sometimes miss notifications in low coverage areas. #### What Are Recent G2 Reviews of sterloCare? **"[A very effective porter management system that improved our hospital operations](https://www.g2.com/survey_responses/sterlocare-review-11988847)"** **Rating:** 5.0/5.0 stars *— Hari H.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-11988847) --- **"[Simple and Seamless Housekeeping Workflow](https://www.g2.com/survey_responses/sterlocare-review-12027480)"** **Rating:** 4.5/5.0 stars *— Vera B.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-12027480) --- ### 19. [Outgrow](https://www.g2.com/products/outgrow/reviews) Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes. **Average Rating:** 4.7/5.0 **Total Reviews:** 317 **How Do G2 Users Rate Outgrow?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Outgrow?** - **Seller:** [Outgrow](https://www.g2.com/sellers/outgrow) - **Company Website:** https://www.outgrow.co - **Year Founded:** 2012 - **HQ Location:** New York, NY - **Twitter:** @OutgrowCo (3,719 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7966190/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Outgrow's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Customer Support (29 reviews) - Features (27 reviews) - Helpful (27 reviews) - Easy Setup (23 reviews) **Cons:** - Learning Curve (11 reviews) - Limited Features (11 reviews) - Missing Features (11 reviews) - Expensive (10 reviews) - Limited Customization (8 reviews) ### What Do G2 Reviewers Say About Outgrow? *AI-generated summary from verified user reviews* **Pros:** - Users find Outgrow's **ease of use** exceptional, enabling quick creation of tools without extensive technical knowledge. - Users praise Outgrow's **responsive customer support** for providing fast solutions and a smooth user experience. - Users love the **user-friendly builder and robust integrations** of Outgrow, making content creation seamless and efficient. - Users appreciate the **easy-to-use interface** of Outgrow, facilitating the creation of engaging interactive content effortlessly. - Users praise Outgrow for its **easy setup** , allowing quick creation of engaging tools without developer assistance. **Cons:** - Users face a **steep learning curve** with Outgrow, struggling to understand various quiz types and options. - Users express frustration over **limited features** in Outgrow, especially regarding customization and email segmentation on basic plans. - Users express a desire for **missing features** like advanced segmentation and more native design options in Outgrow's basic plan. - Users find Outgrow's plans to be **expensive** , especially for advanced features and custom branding options. - Users find the **limited customization options** frustrating, as they struggle to apply design elements effectively. #### What Are Recent G2 Reviews of Outgrow? **"[Great Tool for Building Engaging Forms!](https://www.g2.com/survey_responses/outgrow-review-13035202)"** **Rating:** 5.0/5.0 stars *— 재연 .* [Read full review](https://www.g2.com/survey_responses/outgrow-review-13035202) --- **"[Powerful calculator tool with great support](https://www.g2.com/survey_responses/outgrow-review-12921380)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/outgrow-review-12921380) --- ### 20. [Chisel](https://www.g2.com/products/chisel-labs-chisel/reviews) Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying revenue and increasing customer adoption. Chisel automates core PM tasks like creating documents (PRDs, release notes, status reports), conducting research and competitive analysis, and capturing ideas from unstructured data, all via a smart conversational interface. With SOC 2 compliance and integrations with tools like Jira, Azure DevOps, Salesforce, and Zendesk, Chisel frees up PMs to focus on strategic work while scaling effortlessly. Check out our website to get a demo, and see how Chisel can help your modern product team. 👉 https://chisellabs.com/?utm\_source=g2 **Average Rating:** 4.7/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Chisel?** - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.5/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Chisel?** - **Seller:** [Chisel Labs](https://www.g2.com/sellers/chisel-labs) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @chisellabs (51 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chisellabs/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 45% Small-Business #### What Are Chisel's Pros and Cons? **Pros:** - AI Integration (3 reviews) - Automation (3 reviews) - Efficiency (2 reviews) - Efficiency Improvement (2 reviews) - Project Management (2 reviews) **Cons:** - Slow Loading (2 reviews) - Slow Performance (2 reviews) - Ticket Management (2 reviews) - Bug Issues (1 reviews) - Document Management (1 reviews) ### What Do G2 Reviewers Say About Chisel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **integrated AI technology** in Chisel, which enhances idea management and boosts productivity. - Users appreciate the **automation features** of Chisel, significantly enhancing efficiency and saving valuable time for teams. - Users value the **integrated AI features** of Chisel, enhancing project management efficiency and streamlining workflows. - Users find Chisel's **ease of use** enhances productivity with its simple interface and features that streamline workflow. - Users love the **integrated AI features** of Chisel, which streamline processes and enhance efficiency without external assistance. **Cons:** - Users experience **slow loading times** when pulling tickets and data, hindering their efficiency and workflow. - Users experience **slow performance** with Chisel, often waiting and facing delays when accessing their data. - Users experience **slow performance and data retrieval issues** when managing tickets, impacting their ability to gain insights. - Users experience **glitch issues** that disrupt workflow, though the team promptly addresses concerns when reported. - Users experience **glitches due to data bulking** , which can disrupt workflow, though support is responsive and helpful. #### What Are Recent G2 Reviews of Chisel? **"[Made the workflow smooth with Chisel AI tools](https://www.g2.com/survey_responses/chisel-review-10969548)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/chisel-review-10969548) --- **"[Exceptional tool for Customization](https://www.g2.com/survey_responses/chisel-review-10986780)"** **Rating:** 5.0/5.0 stars *— Akshat Y.* [Read full review](https://www.g2.com/survey_responses/chisel-review-10986780) --- #### What Are G2 Users Discussing About Chisel? - [What is Chisel used for?](https://www.g2.com/discussions/what-is-chisel-used-for) - 1 comment ### 21. [Canny](https://www.g2.com/products/canny/reviews) Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa **Average Rating:** 4.5/5.0 **Total Reviews:** 106 **How Do G2 Users Rate Canny?** - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.2/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Canny?** - **Seller:** [Canny](https://www.g2.com/sellers/canny) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @cannyHQ (4,432 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cannyhq (19 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 38% Mid-Market #### What Are Canny's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Features (8 reviews) - Customer Support (7 reviews) - Easy Integrations (6 reviews) - Feedback Management (6 reviews) **Cons:** - Idea Duplication (5 reviews) - Missing Features (5 reviews) - Integration Issues (3 reviews) - Integration Difficulty (2 reviews) - Learning Difficulty (2 reviews) ### What Do G2 Reviewers Say About Canny? *AI-generated summary from verified user reviews* **Pros:** - Users find Canny to be **super easy to use** , with efficient features and excellent customer support enhancing the experience. - Users value the **ease of integration and powerful features** in Canny, enhancing their feedback gathering experience. - Users commend Canny for its **responsive customer support** , ensuring quick assistance and a seamless experience. - Users love the **easy integration** of Canny, allowing seamless implementation and great functionality even on the free tier. - Users appreciate the **effective feedback management** of Canny, enabling prioritized feature requests based on valuable customer insights. **Cons:** - Users desire a feature to prevent **idea duplication** , as it complicates tracking and sharing feedback effectively. - Users express frustration over **missing features** in Canny, including poor AI functionality and lack of a user-friendly interface. - Users often face **integration issues** with Canny, finding the process less straightforward than desired. - Users face **integration difficulties** with Canny, especially regarding Hubspot and mobile app functionality, affecting overall usability. - Users face **learning difficulties** with Canny due to a non-user-friendly Admin UI and complicated integration processes. #### What Are Recent G2 Reviews of Canny? **"[Great Value for Money with Solid Integrations](https://www.g2.com/survey_responses/canny-review-12879541)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/canny-review-12879541) --- **"[Canny Is Easy to Use and Integrates Smoothly with Our Stack](https://www.g2.com/survey_responses/canny-review-12783317)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/canny-review-12783317) --- #### What Are G2 Users Discussing About Canny? - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) ### 22. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users love the **intuitive simplicity** of LiveAgent, making communication management easy and efficient. - Users value LiveAgent's **user-friendly features** , facilitating efficient ticket management and centralized customer communication. - Users appreciate the **centralized customer communications** in LiveAgent, significantly enhancing engagement and support efficiency. - Users appreciate the **ease of use** of LiveAgent, enhancing productivity and improving customer engagement effortlessly. - Users appreciate the **efficiency** of LiveAgent, enabling quick ticket routing and improved customer service outcomes. **Cons:** - Users find that the **learning curve is steep** , requiring substantial training to use LiveAgent effectively. - Users experience **missing features** in LiveAgent, particularly with mobile functionality and limited customization options. - Users find LiveAgent **not intuitive** , citing a disappointing UX with a cluttered interface and too many clicks required. - Users note a **steep learning curve** for LiveAgent, requiring significant training to maximize its powerful capabilities. - Users find **integration issues** with LiveAgent frustrating, especially regarding telephony and automation with Magento. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 23. [Usersnap](https://www.g2.com/products/usersnap/reviews) Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment. **Average Rating:** 4.5/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Usersnap?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Usersnap?** - **Seller:** [Usersnap](https://www.g2.com/sellers/usersnap) - **Company Website:** https://usersnap.com/ - **Year Founded:** 2013 - **HQ Location:** Perg, Austria - **Twitter:** @usersnap (2,811 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3114893/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are Usersnap's Pros and Cons? **Pros:** - Integrations (6 reviews) - Ease of Use (5 reviews) - Easy Integrations (4 reviews) - Automation (2 reviews) - Features (2 reviews) **Cons:** - Expensive (3 reviews) - Missing Features (2 reviews) - Cluttered Interface (1 reviews) - Custom Fields Issues (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About Usersnap? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly integration** with popular tools like Jira, enhancing feedback efficiency and collaboration. - Users find Usersnap **easy to use** , enabling quick feedback sharing and seamless integration with project management tools. - Users appreciate the **easy integrations** with popular tools like Jira, enhancing feedback management effortlessly. - Users appreciate the **automation features** of Usersnap, making feedback collection and bug reporting effortless and efficient. - Users appreciate the **easy screenshot and feedback management** features of Usersnap, streamlining communication and integration. **Cons:** - Users find Usersnap to be quite **expensive** , especially with limited features in lower-tier plans for small companies. - Users express frustration over **missing features** , particularly the lack of categories and organized interface hindering usability. - Users find the **cluttered interface** of Usersnap's dashboard discouraging and frustrating to navigate. - Users face difficulties with **custom fields issues** , as timely category updates by the admin are often lacking. - Users find the **dashboard lacks organization** , which discourages usage and affects overall satisfaction with Usersnap. #### What Are Recent G2 Reviews of Usersnap? **"[An easy solution to gather insghts from our customers](https://www.g2.com/survey_responses/usersnap-review-10997582)"** **Rating:** 5.0/5.0 stars *— Dennis W.* [Read full review](https://www.g2.com/survey_responses/usersnap-review-10997582) --- **"[Usersnap review](https://www.g2.com/survey_responses/usersnap-review-12082406)"** **Rating:** 5.0/5.0 stars *— Sourabh C.* [Read full review](https://www.g2.com/survey_responses/usersnap-review-12082406) --- #### What Are G2 Users Discussing About Usersnap? - [What is Usersnap used for?](https://www.g2.com/discussions/what-is-usersnap-used-for) - 1 comment ### 24. [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,074 **How Do G2 Users Rate Heap by Contentsquare?** - **Ease of Use:** 8.1/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Heap by Contentsquare?** - **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare) - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @Contentsquare (6,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2566485/ (1,690 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 54% Mid-Market, 35% Small-Business #### What Are Heap by Contentsquare's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Insights (5 reviews) - Automation (4 reviews) - Efficiency (4 reviews) - Intuitive (4 reviews) **Cons:** - Data Inaccuracy (4 reviews) - Data Management Issues (3 reviews) - Slow Performance (3 reviews) - Complex Features (2 reviews) - Data Management (2 reviews) ### What Do G2 Reviewers Say About Heap by Contentsquare? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Heap by Contentsquare, allowing seamless access to user data with no learning curve. - Users value the **auto capture feature** of Heap, streamlining event tracking and enhancing user behavior insights. - Users value the **automation of event tracking** in Heap, greatly simplifying their analysis without extensive engineering efforts. - Users value the **efficiency** of Heap's automatic tracking, drastically minimizing manual efforts and streamlining analysis processes. - Users value the **intuitive interface** of Heap, allowing effortless tracking and analysis without technical knowledge. **Cons:** - Users face challenges with **data inaccuracy** , finding discrepancies between Heap's numbers and those in Google Analytics. - Users face **data management issues** due to discrepancies with Google Analytics and overwhelming data, complicating insight extraction. - Users experience **slow performance** with Heap, particularly during advanced reporting and when handling large datasets. - Users find **advanced features complex** , requiring time to master and experiencing occasional performance lags with large datasets. - Users find the **overwhelming amount of data** from Heap difficult to manage without better filtering options. #### What Are Recent G2 Reviews of Heap by Contentsquare? **"[Useful Tool for Product Analytics](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12243869)"** **Rating:** 4.5/5.0 stars *— Raghavendra P.* [Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12243869) --- **"[A powerful analytics tool that works with minimal setup](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)"** **Rating:** 5.0/5.0 stars *— Joanna J.* [Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099) --- #### What Are G2 Users Discussing About Heap by Contentsquare? - [What is Heap used for?](https://www.g2.com/discussions/what-is-heap-used-for) - [How do you use Auryc?](https://www.g2.com/discussions/how-do-you-use-auryc) - [How much does heap Analytics cost?](https://www.g2.com/discussions/how-much-does-heap-analytics-cost) - [What is journey mapping?](https://www.g2.com/discussions/what-is-journey-mapping) - [What heap means?](https://www.g2.com/discussions/what-heap-means) ### 25. [Frill](https://www.g2.com/products/frill/reviews) Customer feedback, Roadmap & Announcements wrapped into one affordable product. **Average Rating:** 4.9/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Frill?** - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.8/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Frill?** - **Seller:** [Frill](https://www.g2.com/sellers/frill) - **HQ Location:** United Kingdom - **Twitter:** @frill (128 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/frill (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Frill? **"[One of the Best Feedback and Roadmap Tool](https://www.g2.com/survey_responses/frill-review-4831904)"** **Rating:** 5.0/5.0 stars *— Chaitanya B.* [Read full review](https://www.g2.com/survey_responses/frill-review-4831904) --- **"[The best user feedback collection platform for startups](https://www.g2.com/survey_responses/frill-review-8076700)"** **Rating:** 5.0/5.0 stars *— Orkhan H.* [Read full review](https://www.g2.com/survey_responses/frill-review-8076700) --- #### What Are G2 Users Discussing About Frill? - [What is Frill used for?](https://www.g2.com/discussions/what-is-frill-used-for) ## What Is Enterprise Feedback Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Enterprise Feedback Management Software? - [Survey Software](https://www.g2.com/categories/survey) - [User Research Tools](https://www.g2.com/categories/user-research) - [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## How Do You Choose the Right Enterprise Feedback Management Software? ### What You Should Know About Enterprise Feedback Management Software ### What is Enterprise Feedback Management Software? Enterprise feedback management (EFM) software centralizes all customer feedback into a single hub where all data and information are easily accessible and packaged by analysis. It performs data collection on customer feedback to provide businesses with actionable customer or employee insights. EFM accomplishes this by creating and distributing optimized customer surveys to request feedback on their experience with the product. EFM software or enterprise feedback management systems benefit businesses by compiling feedback across multiple channels into a single coherent picture of the customer experience. Structuring this feedback helps a company’s marketing, sales, and product development teams better visualize where to find customer pain points and opportunities. Furthermore, the insights gleaned can aid business strategy and decision making by notifying leaders of negative feedback in real time. EFM is an excellent tool to promote customer loyalty by acting as a company’s listening instrument. It should be noted that EFM software focuses more on external customer feedback rather than internal employee feedback. EFM software can perform all the capabilities required for products in the Survey category. Similarly, tools in the Experience Management (EM) category can perform all of the features described in the EFM category. The Survey, Enterprise Feedback Management, and Experience Management are mutually exclusive categories. Depending on business needs, the company may need more or less than what EFM software offers. #### What Types of Enterprise Feedback Management Software Exist? Although most EFM software allows for creating custom surveys with unlimited questions, some EFM platforms provide more granularity regarding certain survey formats. Below is a list of a few buyers might see in various EFM software. **Net promoter score (NPS) surveys** The NPS survey is one of the best EFM tools to measure customer loyalty. An NPS survey gauges customer satisfaction by asking customers a single question. Often, this question is like, "How likely are you to recommend products to a friend or colleague?" Customers then respond to the question on a scale of 1–10. Companies translate those scores to identify how many customers were detractors (1–5), neutral (6–8), or promoters (9–10). The NPS gives a company a better sense of its performance. Over time, a company can compare its performance on the NPS survey to see if it is losing or gaining customer loyalty. Narrowing down the brand performance to one question increases users' chances of participating in the company’s survey. **Customer effort score (CES) surveys**  A CES survey asks customers a single question about how easy it is for them to get the support they need. This is a great way to isolate customer satisfaction needs based on customer support and understand if customer service is an aspect of the business that is lacking. **Customer satisfaction surveys** A customer satisfaction survey allows customers to answer various questions based on a particular experience at a company. This can be a reaction to a company-sponsored event or a particular product. The end goal is to measure short-term customer satisfaction. This can be a helpful marketing tool to promote a particular product or experience and develop a long-term plan based on what products are working well. ### What are the Common Features of Enterprise Feedback Management Software? EFM products contain these core features as part of their package: **Survey builder:** The main feature of EFM software is its survey creation capabilities. Users create custom surveys to distribute to customers and record their responses to an internal team using a centralized EFM database. Team members can then collaborate on the survey within the EFM software and add supplementary questions or edit other aspects. The survey interface also allows for customized survey layouts and company-branded images, giving the survey a more professional look. **Omnichannel feedback:** EFM software can make it easy for customers to share their feedback by answering surveys through a customer's preferred communication channel. This allows companies to give customers multiple options, translating to a higher participation rate. **Triggered workflows:** When a customer completes a survey, EFM software will automatically notify the user and automate the next step in the feedback process. This helps with workflow management and customer follow-up. Depending on the customer sentiment, different workflow tasks may be triggered. PR teams may be in charge of responding to customers who responded negatively to the survey, while marketers may be the ones to promote the positive responses. The triggered workflow function lets the company decide how relevant content is routed to the appropriate teams. **Data reports:** EFM software provides users with data-driven analytics. Instead of manually counting the number of customer responses and identifying important keywords, EFM software will do all the calculations, providing numerical data based on customer feedback. **Text analytics:** Text analytics allows users to gather data from open-ended questions that are asked within customer surveys. While businesses can easily and simply gather insight from questions that can be answered in a straightforward "yes" or "no," open-ended questions are more challenging to sift through. Open-ended questions are important to add to any survey because they allow the customer to elaborate on common problems that they are experiencing with a product or brand. Text analytics can sort customer sentiment based on keywords, efficiently organizing the data. **Customer interaction:** Some EFM solutions allow users to contact customers directly through the software’s dashboard. This enables users to respond to negative customer sentiment as soon as possible and engage in conversation regarding the customer’s negative experience with the brand or product. Other enterprise feedback management software features include[Brand Design Consistency](https://www.g2.com/categories/enterprise-feedback-management/f/brand-design-consistency),[Device Responsiveness](https://www.g2.com/categories/enterprise-feedback-management/f/device-responsiveness), and[Security](https://www.g2.com/categories/enterprise-feedback-management/f/security). ### What are the Benefits of Enterprise Feedback Management Software? **Outreach:** EFM software has the ability to reach out for customer feedback across communication channels, like SMS, email, live chat, and social media. This expands the company’s ability to recognize a large portion of its customer population, providing the most accurate and granular datasets to best inform its marketing, sales, and customer service teams on how to respond to each opportunity. **Customer insight:** With highly customizable survey building instruments, the ability to ask for customer feedback is only limited by the user’s ability to communicate their question. The feedback from tailored survey instruments designed by an SME gives a company the most impactful insights into customer needs to guide its business strategies moving forward.  **Customer loyalty:** Creating an avenue for customer feedback makes them feel heard and promotes quick resolutions to their pain points. Building a relationship where the customer feels heard creates trust and comfort that is difficult to put a price tag on. For customer success managers, these efforts are critically important for customer retention. Overall, loyalty is heavily impacted by customer experience. **Notification:** Using EFM software to keep an ear on the ground can prepare the business against unforeseen challenges that can negatively impact its business-customer relationship. A robust EFM infrastructure allows the company to react decisively whenever customers voice a complaint or a negative experience. ### Who Uses Enterprise Feedback Management Software? Almost any business team can take advantage of the features provided by EFM software. So long as they wish to solicit structured quantitative feedback from a customer base, EFM can help their team accomplish this goal.  **Customer service teams:** Customer service teams are responsible for supporting customers by answering questions and troubleshooting technical difficulties. EFM can support these teams by holding them accountable for service quality by automatically delivering survey prompts after each service session. Using EFM products, customer experience can be quantified and recorded into metrics. **Sales teams:** Sales teams are professionals focused on promoting the company’s product to the customer base. They engage potential customers to make the product seem more enticing than competitors or to ensure currently subscribed customers continue to find value in the products. EFM supports sales teams by allowing them to keep tabs on customer expectations of their product, their service quality, and how customer success teams can engage their clientele. **Market research teams:** Market research teams are responsible for keeping tabs on the company’s market status and tracking sales trends within each particular demographic for targeting or otherwise. Market researchers can use EFM capabilities to perform market assessments by reaching out to their customer base to gauge how their products compare with their competitors, their market presence currently, and their attitude towards the brand. **Product development teams:** Product development teams are the heart and engine of any company focused on profits derived from customer sales. These teams build the products to be sold and continue to iteratively improve the product through customer feedback and engagement. EFM can step in to build that communication channel between a company’s consumers and product teams. Doing so removes empathy, foresight, and understanding barriers that usually separate product teams from their audience (consumers). In some cases, during pilot testing, EFM can also be used to acquire structured feedback on a product’s prototype. **Human resources teams:** Human resources, employee success, people operations, etc., are all labels to describe the business function of a department responsible for recruitment, development, employee relations, benefits, investigations, and culture. EFMs products are usually directed outward to gauge the satisfaction levels of customers and clientele. However, from the HR perspective, they could view their employee population as their customer base because they also provide support services to other departments. In that sense, HR teams can also take advantage of the products listed in this category for their business function.   #### Software Related to Enterprise Feedback Management Software Related solutions that can be used together with enterprise feedback management software include: [CRM](https://www.g2.com/categories/crm): CRM software is a great tool to integrate with EFM software. Once users pull all the customer data in surveys and reports, they can integrate it into their CRM database to centralize all customer data into one location and add context to customer profiles. This makes it easier for users to pull actionable insights from customer data. [Customer data platform](https://www.g2.com/categories/customer-data-platform-cdp): Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. This can include customer contact information, address, etc. Since EFM software is a collection of customer survey data, it can be useful to consolidate it into a customer data platform so businesses can have a more comprehensive view of customer information. [Feedback analytics](https://www.g2.com/categories/feedback-analytics): Feedback analytics focuses primarily on qualitative data by using artificial intelligence like natural language processing (NLP) to analyze text data for insights about customer feedback interactions. The software compiles all inbound and outbound communication channels into a coherent voice of the customer to reflect the customer experience. With this analytics instrument utilized with EFM, businesses can navigate customer feedback with greater finesse when wielding their qualitative and quantitative feedback instruments. ### Challenges with Enterprise Feedback Management Software Enterprise feedback management solutions can come with their own set of challenges. **Incorrect sentiment analysis:** As with any software automation, users are wary of potential inconsistencies and errors that may crop up once a piece of technology is implemented. Since EFM software provides text analysis tools that are designed to evaluate customer sentiment based on keywords, a possible issue that could arise is incorrect filtering. To combat this issue, users must carefully read through customer surveys to ensure the authenticity of each customer response. **Validity and reliability:** Survey instruments are infamous for being sensitive to questionnaire wording. If the question and instruction are not designed with enough precision or care, there is the risk of misinterpretation by the customer. Surveys rely heavily on accurate interpretation for accurate data, and disrupting this process can impact the effectiveness of EFMs in finding the trends to help the business. ### How to Buy Enterprise Feedback Management Software #### Requirements Gathering (RFI/RFP) for Enterprise Feedback Management Software Selecting the best EFM software for a company requires the foreknowledge of what sort of business need it would fulfill. This is particularly important for the Enterprise Feedback Management category because it is mutually exclusive to the G2 Survey and Experience Management categories. That is why the selection team must understand the specific capabilities needed for their business.  #### Compare Enterprise Feedback Management Software Products **Create a long list** To start, find products that best fit the company’s industry needs. The EFM category is large and expansive, with certain products having the capacity for specialization in the buyer company’s niche. Some can serve enterprise-level businesses, while others are better suited for medium and small-business functions. Self-awareness of the company’s capability is critical for determining the best fit. The buyer must consider the size of their organization, the type of demographics they wish to contact, the communication channels, and any legal constraints on data privacy or storage of sensitive information. There are very strict legal requirements to be met when collecting data on certain demographics. The following are some questions buyers can keep in mind during this process. - Which are the countries, states, and demographics the company wishes to gather feedback from? For example, the Children’s Online Privacy Protection Act (COPPA) protects USA children's data if they are under 13 years old. The California Consumer Privacy Act (CCPA) also requires quality control of data storage and collection methods. - What communication channels like SMS, social media, email, live chat, etc., can the company take advantage of? - Will security measures be needed for sensitive personal data like medical conditions? HIPAA limitations require strict security measures on how secure the communication is, how the data is stored, and how long they’re allowed to be stored. - There are international standards of data protection, collection, and storage. The EU General Data Protection Regulation (GDPR) standards must be adhered to if there is the possibility that a European citizen may be caught in the company’s questionnaire net. **Create a short list** After creating a long list, more immediate issues like budgeting, platform preference, and scalability will require the company’s attention. For example, some EFM products are software products that require computer installation, while others are subscription and browser based for universal access so long as the user has internet and the correct authentication credentials. System compatibility for software integration is also important to avoid hiccups and performance bugs when implemented. Be sure to select packages specific to the business needs, as there will always be an option to upgrade and expand services to match the company’s growth, needs, and capabilities later. **Conduct demos** Demonstrating software capabilities is critically important for any large software purchase, as it is a major commitment to the business and the employee user experience.  #### Selection of Enterprise Feedback Management Software **Choose a selection team** When performing demos, include the software users, their respective managers, IT professionals, legal department, data engineering or science or analysis teams, and product managers. They offer a unique perspective into how the software will interact with the company’s current data infrastructure, impact user experience, and have the creative implementation of the software not yet considered. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two-three options helps determine which product gives the best bang for the buck.  **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. It is best to select the product that fits the business needs, as no perfect option is available. It is also possible to consider employing a pilot program for the software product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### **Enterprise Feedback Management Software Trends** **Social media feedback** Businesses are realizing that the quickest way to gather customer feedback is by engaging with customers on social media channels. Companies can do this by posting customer feedback surveys on their social media pages. Since customers spend a great deal of time on various social networks, businesses would do well to leverage those networks. **Automation** EM contains all of the features described and required to be in EFM. Over time, for EFM products to remain competitive, they will begin to adopt similar features and ultimately transition to the EM category. This automation includes artificial intelligence and closed-loop capabilities for products similar to EFM by automatically responding to customer inquiries.