# Is service now a CRM tool?

Is service now a CRM tool?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Yes its CRM Software

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Senior Loan Funder



### Comment 2

No, it is not. It is much more than that. Its Customer Service Management application (which is one feature among many many others) is the equivalent to a CRM.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Programador Javascript y administrador de sistemas ITIL/ITSM/ITOM en Northgatearinso Spain (con ServiceNow)




## Related Product
[ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

## Related Category
[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)

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