# Spaulding Ridge Reviews **Vendor:** Spaulding Ridge **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.7/5.0 **Total Reviews:** 43 ## About Spaulding Ridge Spaulding Ridge is an award-winning cloud advisory and implementation firm, deploying Best-in-Cloud solutions on a global scale. They enable organizations to accelerate operational efficiency, drive digital transformation, and increase competitive advantage. Spaulding Ridge partners with digitally savvy companies to help: - Finance gain control: Increase top-line revenue, gross margins, and profits through better insight. Connect financial planning to strategy and automate financial close processes. - Sales increase productivity: Manage quota and territories more consistently and effectively, automate customer contracts and onboarding. - Operations drive efficiency: Improve supply chain agility, automate strategic sourcing and purchasing, and deliver superior customer service experiences. ## Spaulding Ridge Pros & Cons **What users like:** - Users value the **professionalism** of Spaulding Ridge, ensuring deadlines, projects, and results are consistently met. (1 reviews) - Users value the **results orientation** of Spaulding Ridge, consistently meeting deadlines and delivering successful project outcomes. (1 reviews) ## Spaulding Ridge Reviews ### 1. The one of its Own , Spaulding Ridge! **Rating:** 5.0/5.0 stars **Reviewed by:** Umang L. | Cyber Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Spaulding Ridge?** The best thing about them is they are professionals and they dont lack in terms of Deadlines, projects and as well as Results, hence i like them personally . **What do you dislike about Spaulding Ridge?** Nothing, my experience with them was Great . **Recommendations to others considering Spaulding Ridge:** Anyone who is looking For Cloud , salesforce related problems may consider them . **What problems is Spaulding Ridge solving and how is that benefiting you?** Spaulding Ridge Is One of the best Service provider out there for cloud, Salesforce, CPQ,IT Strategy Consulting Provider etc. They helped us in Fulifillling the Salesforce and Cloud related issues , which helped us alot in longer go . They also helped us in Business analytics which helped us to make revenue more streamlined. ### 2. Spaulding has been an excellent partner in scaling our company **Rating:** 5.0/5.0 stars **Reviewed by:** Casey R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Spaulding Ridge?** They have been excellent partners in thinking through solutions, implementation, and work ethic. I've really enjoyed working with them and genuinely feel like the people they bring to the table are part of the team. **What do you dislike about Spaulding Ridge?** I think, like most consultancies (including us), there have been times when, if we do not have someone dedicated to our project, we are contending with the resource's time elsewhere. We've felt a little of that and given them feedback. I will say they work hard to communicate with us better so we're not caught off guard or surprised. When those moments have come up, we've felt they have bent over backward to make things right. It's been very few times, so this has not been a common occurrence. **Recommendations to others considering Spaulding Ridge:** Meet with them, and I think you'll be impressed. I was looking for a partner to support our enterprise systems that I could form a relationship with and use to help us over the long term. I really value what we have with Spaulding Ridge. **What problems is Spaulding Ridge solving and how is that benefiting you?** Spaulding has helped us to implement Docusign CLM and a fully transparent Sales Contract Process. Previously, sales contracts were done exclusively through email. We partnered with Spaulding to implement CLM on our Account Documents and then followed with an implementation on our Opportunity documents. salespeople can click a button on the SFDC account or opportunity and create the contract template they need based on how the account and/or opportunity is configured. The side effect is that it's helped our Sales data quality. Our contracts team is able to see what each other is doing, cover for each other using the CLM Tasks, and route items to our Attorneys who also use CLM. The visibility of the status of a contract is viewable in our Sales Pipeline reporting. It's allowed a new level of accountability and more efficiency in our business rhythm by not having to hunt for where the contract is. We use Spaulding Managed Services to support our ongoing improvements and any issues that happen with CLM. That's been very successful for us as we look to use more of the CLM system to continue to improve our processes. Spaulding has helped us implement improvements to our Certinia SCPQ estimation process to support the rollout of Intelligent Staffing in our Resource Management team. We had developed our way of creating projects and doing staffing that diverged from how Certinia intended us to use the system. Spaulding did rounds of discovery with us, and we all came to the conclusion that we would benefit significantly by using what we were paying for. They helped to plan and migrate us to the use of Resource Requests and then we rolled out Intelligent Staffing. We had about 300 people impacted by the changes, so we utilized Spaulding's change management services and successfully moved with people feeling informed and minimal surprises. The whole internal team that we brought with us on the project learned a lot, and we are back to managing, supporting, using, and improving the system. We also have a great roadmap and backlog for where we want to go with this overall estimation and resource process. Spaulding has helped us move our HR and Accounting departments to utilize Docusign for the sending of letters regarding utilization, bonus, compensation, employment and then the automated storage of those in our HRIS system with the employee record. We had been doing most of this manually or via word merge and email. Now, once the data is approved, HR uploads the data to Docusign and the letters are approved by managers or HR, then sent to the employee for signature. That signed document is then move to the right place. Such a small project with a massive impact from a compliance and data quality standpoint. ### 3. Spaulding Ridge is Excellent to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Zara-Gray F. | Manager of Business Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Spaulding Ridge?** The guys are professional, knowlwdgable and easy to work with. **What do you dislike about Spaulding Ridge?** It sometimes seemed like there was a pecking order that limited just how much they could support us. **What problems is Spaulding Ridge solving and how is that benefiting you?** We needed CPQ support after a handful of acquisitions and they came in and nailed it. Additionally, they helped with daily support and other projects. ### 4. Loved Spaulding Ridge and their solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Ali H. | CoE Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Spaulding Ridge?** It is a great company to be honest. I enjoy their solutions and their help. **What do you dislike about Spaulding Ridge?** I would probably say the pricing. It is a bit expensive but they still offer an amazing solution **Recommendations to others considering Spaulding Ridge:** None. highly recommend them if you have the money **What problems is Spaulding Ridge solving and how is that benefiting you?** They help with solutions such as salesforce. They are great and offer excellent experience and costumer service. We became more productive because of their help! ### 5. Solid experience and great customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Spaulding Ridge?** Before considering any ideas, Spaulding Ridge took the time to properly grasp all of our concerns and present architecture. His team spent time getting to know the underlying issues, imagining a clear solution, and staying involved throughout the project. They challenged us to do things differently based on their experience. Management was prompt, and the given resources were qualified and worked effectively to finish the allotted assignment, which was completed successfully. **What do you dislike about Spaulding Ridge?** The project took longer than planned, we had to push a few items out of scope, and we ran across unexpected barriers, but they were there every step of the way and brought in expert resources as needed. However, they were straightforward to deal with throughout the hurdles and project revisions, and their resources were swiftly brought to the table when we encountered roadblocks. We will continue to collaborate with them to add stuff outside of scope and make bandwidth more manageable. **Recommendations to others considering Spaulding Ridge:** We picked Spaulding Ridge largely because of their Anaplan technical competence, but also because they provide a larger range of technical and functional services that we intend to employ in the future. **What problems is Spaulding Ridge solving and how is that benefiting you?** We wanted to reduce confusion in CPQ output papers, update the architecture to automate billing procedures, handle present manual contract and renewal processes, and increase approval flexibility and speed. While the deadline was stretched and the solution wasn't flawless at go-live, we now have a solution that addresses all of the concerns we had prior to committing. We are moving quicker on the Anaplan linked planning journey, and Spaulding Ridge has shown to be a valuable partner in growing the product in helpful ways. We've expanded our focus beyond financial budgeting to include workforce planning and incentive compensation. ### 6. Experienced and customer driven people make it a great team to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Spaulding Ridge?** The people from SR team were very patient in understanding our business requirements and open to discussions or debates on the design part instead of directly jumping on to conclusions. This helped us deliver a best in class highly customised solution which was best in the industry. **What do you dislike about Spaulding Ridge?** Nothing to dislike. There were some bugs in the production release but the team worked together and fixed them within 24 hrs of the go-live. So, there's not much to complain about. **Recommendations to others considering Spaulding Ridge:** Highly recommend for anything or everything cloud releated. They can be relied upon. **What problems is Spaulding Ridge solving and how is that benefiting you?** Our company partnered with Spaulding Ridge for a Salesforce development project as our internal teams had very limited hands-on experience with that technology and since this was a big project with strict timelines we thought of getting some experienced folks to work with us. Functional knowledge of our team and technical knowledge from SR team made a great combo. ### 7. Partner in cloud growth **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2022 **What do you like best about Spaulding Ridge?** Their vast variety of expertise. You can reach out to them and they will be able to assist you in every possible way. They are working with the best in industry and for cloud engineering so that experience can help you get a best solution. **What do you dislike about Spaulding Ridge?** Sometimes having so many options from your cloud partner can confuse you what cloud we should go for. the same scenario happens with them. **Recommendations to others considering Spaulding Ridge:** If you need cloud specialist and confused about what will be the best solution and most cost-effective too. I would suggest Spaulding Ridge. THey can asses your requirements and provide a best solution **What problems is Spaulding Ridge solving and how is that benefiting you?** They are pure cloud native solution provider. They understand enterprise's cloud requirements and provide solutions which suits them best. they have expertize in most of the cloud platform. ### 8. Superseded any expectations we had for our Salesforce implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine B. | 👀, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge helped us to design a custom Salesforce CRM solution for our tech startup. The project took around 3 months to complete and we now have a fully integrated system and platform that provides one source of truth for sales, marketing, and service. **What do you like best about Spaulding Ridge?** The level of service we received from our Account Manager/ Salesforce Associate, Sam Wilkins, went way above and way beyond what we could have wished for. His commitment to the project overall, to effectively communicating throughout, managing and delivering on expectations, and to navigating challenges with professionalism and optimism was truly a breath of fresh air and made the project implementation a huge success. **What do you dislike about Spaulding Ridge?** Can't fault the guys. We got way more than we expected, so if there was anything we didn't like at any stage, it was overshadowed by the value and support we received overall. **What problems is Spaulding Ridge solving and how is that benefiting you?** Spaulding Ridge helped us to combine our departments, processes and data points to provide one single platform to serve as one single source of truth for every customer. ### 9. Positive Implementation Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Spaulding Ridge?** The project team from Spaulding Ridge was great to work with! They quickly developed an understanding of our business model and planning process and were able to translate that understanding into outputs within Anaplan, while finishing on budget and on time. **What do you dislike about Spaulding Ridge?** Overall, the experience with Spaulding Ridge was very positive. Our team found onsite interaction / working sessions to be highly valuable, but we only budgeted for a limited amount of these, so I would advise planning for more of this kind of interaction for your project. **What problems is Spaulding Ridge solving and how is that benefiting you?** Spaulding Ridge implemented Anaplan for our rapidly growing business. Prior to Anaplan, our team used excel, google sheets and disparate data sources to prepare our annual budget and monthly forecasts. With Anaplan, we now have a more streamlined planning process and can spend more time doing analysis! ### 10. White glove service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Spaulding Ridge?** Spaulding Ridge was knowledgable, responsive, set up an incredible project structure in agile, was transparent the entire way through the process and quickly solved issues during testing and cutover. I am a highly experienced implementation specialist and this was by far the smoothest experience with go-live that I've ever had. **What do you dislike about Spaulding Ridge?** I honestly can't think of a single reason why someone would not use Spaulding Ridge. **Recommendations to others considering Spaulding Ridge:** I highly recommend this company. I honestly wish I could use them in all our implementation areas. **What problems is Spaulding Ridge solving and how is that benefiting you?** Spaulding Ridge helped us implement Anaplan to increase our pipeline infrastructure and support our Sales Operations needs. The benefits include speed-to-acquisition, the right customer match, and territory controls within the system. ### 11. Excellent at client relationships and skilled developers **Rating:** 5.0/5.0 stars **Reviewed by:** Cody N. | Director, Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge implemented Salesforce CPQ + Billing in an existing Salesforce instance. **What do you like best about Spaulding Ridge?** Client relationships are important when working with a consulting firm. Spaulding Ridge ensured I felt supported throughout the implementation. They utilize a great internal built tool to manage spend and scope. **What do you dislike about Spaulding Ridge?** As with any consulting firm, scope creep can be a problem however they worked with us to quickly resolve the issues. There could be some improvement on project reporting but with a small amount of feedback the reporting was dramatically improved. **Recommendations to others considering Spaulding Ridge:** Spaulding Ridge is a well-established company but you feel like it's a boutique firm. **What problems is Spaulding Ridge solving and how is that benefiting you?** Lack of standardized approval processes for sales. Billing issues due to the adoption of systems that can't handle our billing processes. By using Spaulding Ridge to bring multiple systems into Salesforce, we can streamline processes. ### 12. Professional and Knowledgeable Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Spaulding Ridge?** Their people are knowledgeable, prompt, reliable, professional, and overall helpful. **What do you dislike about Spaulding Ridge?** The only downside I see so far is the cost, but it isn't really a downside. **Recommendations to others considering Spaulding Ridge:** They are very knowledgeable about the DocuSign products and were recommended by DocuSign. If you have DocuSign products, I would recommend them. **What problems is Spaulding Ridge solving and how is that benefiting you?** CLM implementation issues and moving implementation forward. ### 13. Great experience. Implementation went very smooth. **Rating:** 4.5/5.0 stars **Reviewed by:** Tom D. | Chief Growth Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **Describe the project or task Spaulding Ridge helped with:** We hired Spaulding Ridge to help us implement and roll out Salesforce. It was entirely new to our organization, and the rollout and training went incredibly well. **What do you like best about Spaulding Ridge?** The team was very helpful and patient in the rollout and training. We had a lot of stakeholders from different departments but all have embraced the tool based on Spaulding Risdge's help. **What do you dislike about Spaulding Ridge?** Nothing really. They have been there with us from initial kickoff through final implementation and I really can not complain about anything. I would not have changed a thing. **What problems is Spaulding Ridge solving and how is that benefiting you?** We needed to track all of our growth opportunities in salesforce. We had to do this within 10 different divisions within our company and they helped us achieve this successfully. ### 14. Successful implementation of DocuSign CLM with SR Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge supported us with the implementation of DocuSign CLM with the main goal to create a central and transparent repository. In addition, we captured key attributes for searching, analytics and reporting. We also created templates and associated forms with automated workflows for review, redline, approval and signature. **What do you like best about Spaulding Ridge?** I liked best working together in a friendly team and that we could count on quick and professional feedback to our requests. The SR Team was always highly engaged to find solutions to what we wanted to achieve with CLM and supported our back if we wanted to go further. Project steps could be easily be adjusted if needed. The European SR team did a great job in organizing the project and being responsive to our various emails and guiding us back on track when we got lost. **What do you dislike about Spaulding Ridge?** No big dislikes at all. Maybe the workshops with the different departments during the discovery phase could have been combined into only one or two sessions to move through this phase more quickly. **Recommendations to others considering Spaulding Ridge:** Great project experience. I highly recommend Spaulding Ridge for the implementation of DocuSign CLM. **What problems is Spaulding Ridge solving and how is that benefiting you?** To improve our document management, we created a central and transparent repository. In addition, we captured key attributes for searching, analytics and reporting. We also created templates and associated forms with automated workflows for an advanced review, approval and signature process. ### 15. OneStream Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** JP (João) A. | Financial Planning and Analysis, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge helped us set up OneStream for our FP&A activities and gave all necessary support to succeed once the implementation was over. **What do you like best about Spaulding Ridge?** The team had a great communication style, demonstrated great expertise, and always provided easy explanation/training on the tool. **What do you dislike about Spaulding Ridge?** We found a few missing steps on the admin guide, which made the transition from our budget a little complicated. However, Spaulding Ridge was always willing to jump on a call and help us troubleshoot the problems we were having. **Recommendations to others considering Spaulding Ridge:** It should be a no-brainer to use Spaulding Ridge. **What problems is Spaulding Ridge solving and how is that benefiting you?** We implemented OneStream for our FP&A activities. Spaulding Ridge not only helped set up the tool but also provided guidance and support once implementation was over. ### 16. Spaulding Ridge delivers on their promises **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge helped us transfer our contract lifecycle management system from a Sharepoint model into DocuSign CLM and helped us develop the necessary workflows, reporting and other functionality needed to successfully launch this new workflow system. **What do you like best about Spaulding Ridge?** Team members were very helpful and seemed genuinely interested in assisting us to achieve our goals. The team was clear on what they could assist with and what items we needed to follow-up on ourselves. They followed up on our questions by coordinating with DocuSign or providing us support articles for further reading. **What do you dislike about Spaulding Ridge?** Relatively small team, which required us to rely on specific team members rather than share responsibilities across a large group. This was minor deficit though as comradery with small team overcame any negatives. A lot of work SR helped us with was technical, so now that we are on our own, some items we may not feel comfortable modifying or updating as SR had more technical DocuSign expertise than our in-house IT members. **What problems is Spaulding Ridge solving and how is that benefiting you?** SR helped us solve working within silos by consolidating work efforts from multiple systems into DocuSign CLM, which can serve multiple functions. We have not monitored business performance as that has not necessarily changed, but we have certainly improved our file management and our team members have saved a lot of time by not having to troubleshoot or search for files in our older system. ### 17. CLM Concept Approval Process - SR and Amcor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge supported us with a solution for our CLM Concept Approval Process. They were able to work with us to integrate DocuSign's e-signature and CLM features to our existing SFDC platform. **What do you like best about Spaulding Ridge?** I like the way that they were very organized and structured in their approach. The team was also very responsive to our needs and was readily available. **What do you dislike about Spaulding Ridge?** There wasn't anything that we didn't like that wasn't justified. We would have disagreements on what was in-scope and out-of-scope for the project between both parties. **What problems is Spaulding Ridge solving and how is that benefiting you?** We had to delay initial meetings because we lost a person and during the discovery phase we lost another key contributor, but we were still able to finish. ### 18. Great team, very professional and dependable, customer oriented **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Spaulding Ridge?** Dependable, quick to react, customer service **What do you dislike about Spaulding Ridge?** transition to a new team is always painful, lots of knowledge loss. The SR team should remain stable, if possible. I know it is difficult for staffing. **Recommendations to others considering Spaulding Ridge:** Dependable, quick to react, customer service, professional young team **What problems is Spaulding Ridge solving and how is that benefiting you?** Business case and new formulae ### 19. The right team for your project implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Spaulding Ridge?** Friendly team. Subject matter experts in their field. **What do you dislike about Spaulding Ridge?** Customer success to check in on things are going, even if they are sub contracted. **Recommendations to others considering Spaulding Ridge:** Experts in their field. They will listen and run to come up with a solution or proposal. Dedicated problem solvers. **What problems is Spaulding Ridge solving and how is that benefiting you?** Working on designing a new sales planning solution and incentive compensation management solution. ### 20. Great Partner to build out a Sales Planning Process in Anaplan **Rating:** 5.0/5.0 stars **Reviewed by:** Madelin A. | Sr. Manager, Strategic Planning, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2021 **Describe the project or task Spaulding Ridge helped with:** Build out a new global sales planning process using Anaplan. **What do you like best about Spaulding Ridge?** They were great to work with and responded quickly to changes. Were able to grasp very quickly our internal processes and the vision of where we wanted and needed to go. We truly felt they were a trusted partner and were essentially part of our internal team. They were agile enough to make adjustments to accommodate changes to our timeline and expectation of deliverables. Deep knowledge of Anaplan's functionality and how to align with our business objectives. **What do you dislike about Spaulding Ridge?** They changed our SA mid-stream which had some impact to the continuity of the project related to knowledge transfer. Would have liked for them to have offered up more examples of best practices however they were good at pointing out when our methodology didn't make sense. **What problems is Spaulding Ridge solving and how is that benefiting you?** We didn't have a globally consistent Territory & Planning methodology. Sales teams felt there wasn't enough transparency in how quotas were derived and quotas were not delivered in a timely fashion. The new process & tool allows us to provide globally consistent data to sales managers to develop equitable territories and quotas. Sales teams will have more confidence in how quotas are derived and provides an efficient process which will reduce the time sales managers spend on quota planning. ### 21. Fantastic team at Spaulding Ridge **Rating:** 5.0/5.0 stars **Reviewed by:** Gloria P. | DocuSign CLM System Administrator and Contract Review Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **Describe the project or task Spaulding Ridge helped with:** CLM workflow design and build in DocuSign **What do you like best about Spaulding Ridge?** We really appreciated the Spaulding Ridge team looking at our big picture needs. Because we are brand new to DocuSign, we really didn't know what to even ask for in designing our workflow. They did a phenomenal job at offering their advice during construction and even suggested enhancements we would have never thought of. It was that 'next level' attention to detail and tenacity to get everything just right that made us feel not just comfortable with our workflow, but genuinely excited about sharing our new CLM toy with the rest of our company. What could have been a terrifying experience turned out to be extremely rewarding. **What do you dislike about Spaulding Ridge?** There's honestly not a darn thing to dislike. **What problems is Spaulding Ridge solving and how is that benefiting you?** Because the workflow they designed was sound as a pound, the minor tweaks to a few bugs post-migration are not worth mentioning. Gorgeous workflow and we couldn't be happier. We're now able to route contracts throughout our different departments with incredible efficiency with enhanced visibility to the stakeholders, not to mention all the saved time cutting out the mundane administrative tasks that the workflow now automates. First class. ### 22. Spaulding ridge review **Rating:** 5.0/5.0 stars **Reviewed by:** Akilan R. | Associate devOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **Describe the project or task Spaulding Ridge helped with:** Data transformation **What do you like best about Spaulding Ridge?** It is highly reliable and speed . Supports cloud native applications and change management . **What do you dislike about Spaulding Ridge?** No dislike here . Highly helpful and repliable **Recommendations to others considering Spaulding Ridge:** Since many applications are running in cloud servers . This will help in implementation and monitoring **What problems is Spaulding Ridge solving and how is that benefiting you?** Implemening many cloud service applications . Highly secure , reliable and user firendly ### 23. Great team with even better customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Srivatsan V. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2022 **Describe the project or task Spaulding Ridge helped with:** Anaplan integration to MS systems **What do you like best about Spaulding Ridge?** Great engagement with the team and focused on partnering for a collective solution. **What do you dislike about Spaulding Ridge?** Support/Bug fixes are looked at as a separate task. The earlier emphasis on user testing needs to be driven by SR. **What problems is Spaulding Ridge solving and how is that benefiting you?** Planning systems were utilizing gSheets and Excel. SR team came in and proposed the utilization of Anaplan, which has completely changed how we engage with the field and create our plans. ### 24. overall positive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Spaulding Ridge?** they have some of the top-class professionals in their field of business (Anaplan consulting) subject knowledge is far above expectations highly-motivated entry-level staff **What do you dislike about Spaulding Ridge?** industry-specific IT/Tech style and standards of project management **What problems is Spaulding Ridge solving and how is that benefiting you?** financial planning solutions (Anaplan) ### 25. Anaplan Quota models **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **Describe the project or task Spaulding Ridge helped with:** Creating sales models and help us with knowledge transfew **What do you like best about Spaulding Ridge?** They understand the dynamic nature of our business and did their best to deal with our constantly changing requirements. Usually, other vendors have more strict requirements. **What do you dislike about Spaulding Ridge?** The formatting options look limited or not easy to find, like making a column bold, or changing some of the header columns. The color palette can also be improved. **What problems is Spaulding Ridge solving and how is that benefiting you?** We are getting rid of sharing spreadsheets with end-users, and standadizing processes. ### 26. DocuSign CLM review with SR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2022 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge assisted with the implementation of DocuSign CLM **What do you like best about Spaulding Ridge?** I enjoyed working with the Spaulding Ridge team as they were very knowledgeable of the product and were able to answer each question that we had surrounding the technology. **What do you dislike about Spaulding Ridge?** I think that the project could have moved through the discovery phase a bit quicker **Recommendations to others considering Spaulding Ridge:** Great team. I highly recommend the team for DocuSign CLM implementations **What problems is Spaulding Ridge solving and how is that benefiting you?** Implementing a tool that can streamline our contracting process ### 27. Great partners with valuable insights and guidance. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2021 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge is our Anaplan implementation partner helping us to implement the Incentive Compensation Management module. **What do you like best about Spaulding Ridge?** I enjoy the collaborative nature of working with them. Really feel like it is a partnership, and they are working with us to come up with the best solution for us. **What do you dislike about Spaulding Ridge?** As with any outside party, it is tough to provide the necessary access to allow them to provide end-to-end support and solutioning. **Recommendations to others considering Spaulding Ridge:** Use their expertise. They have a wealth of knowledge and present them with the situation you are solving for and let them do what they do best. **What problems is Spaulding Ridge solving and how is that benefiting you?** Translating a highly manual sales compensation process into a more systematic and automated process. ### 28. Successful Project and Solid Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **Describe the project or task Spaulding Ridge helped with:** The project was a Docusign CLM implementation with a connection to Salesforce. **What do you like best about Spaulding Ridge?** Understood the product they were configuring and how best to take advantage of the capabilities for our usecase. **What do you dislike about Spaulding Ridge?** There was variance in the caliber of team members assigned to the project, so if a work item got assigned to a certain member of the team, I knew it would likely take a few iterations before it would be done to spec. **What problems is Spaulding Ridge solving and how is that benefiting you?** Improved efficiency in generating contracts, reducing errors in contracts, workflow management across the contract lifecycle. ### 29. Solid CPQ+ Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Scott N. | Sr. Director, Business Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **Describe the project or task Spaulding Ridge helped with:** We were upgrading to Salesforce CPQ+ and re-architecting our quote to cash process to better accommodate business growth. This would involve a complete overhaul in our CPQ design and some downstream items. **What do you like best about Spaulding Ridge?** Spaulding Ridge took time to properly understand all of our challenges and current architecture before discussing any solutions. Eric took the time to deeply understand underlying drivers, visualize a clear solution, and stayed engaged throughout the entirety of the project. They used their experience to challenge us to do things differently - we appreciated the candor. **What do you dislike about Spaulding Ridge?** The project did take longer than expected, we had to push some things out of scope, and ran into blockers that were not foreseen, but they rode with us the entire way and pulled in expert resources when needed. They were easy to work with through challenges and project adjustments, and their resources were fast to the table when we ran into blockers. We continue to partner with them to add on items pushed out of scope and ease bandwidth. **What problems is Spaulding Ridge solving and how is that benefiting you?** We were looking to enhance confusion on CPQ output documents, change architecture to automate billing processes, address manual current contract and renewal processes, and enhance the flexibility and speed of approvals. While the timeline was pushed and not a perfect solution at go-live, today we have a solution that addresses all of our challenges coming into the engagement. It saves hundreds of hours annually in manual work, produces a far more intuitive quote building and customer output experience, and has provided the approval processes needed for continued growth. ### 30. Most knowledgeable & collaborative agency I've worked with thus far **Rating:** 5.0/5.0 stars **Reviewed by:** Lori S. | Business Analysis, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2021 **Describe the project or task Spaulding Ridge helped with:** Development and delivery of multiple business process workflows for our document management system as part of our company's ERP replacement project. **What do you like best about Spaulding Ridge?** Having one set of consultants to work with from start to finish of our project. The development of their knowledge of our business and their expertise and collaboration with the software vendor made delivery possible. Especially when challenged with a pandemic and restrictive work conditions during the height of our project schedule. **What do you dislike about Spaulding Ridge?** Running into resourcing conflicts with one of our consultants when our scope extended past the initial schedule. **What problems is Spaulding Ridge solving and how is that benefiting you?** We wouldn't have been able to develop and deliver the critical business process workflows by the deadline of our ERP replacement project without them. It's as simple as that. The biggest benefit is having their expertise to learn from and their willingness to share knowledge and increase our level of expertise. ### 31. GIS Program Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Trisha P C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2020 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge has helped Whirlpool with many projects. Primarily, the implementation of Anaplan and also Salesforce Community. We have been working with them on various use cases consistently since 2018 and have been extremely pleased with the team and their expertise. **What do you like best about Spaulding Ridge?** When working with Spaulding Ridge, I feel as though we are working with an extension of the Whirlpool Team. We have been consistently working with the same resources and feel as though they experience all of our wins and challenges with us. We strongly value the strong, transparent relationship that we have built with the Spaulding Ridge team to the point where we often engage them for their thought leadership in potential roadmap items. **What do you dislike about Spaulding Ridge?** One area that I believe can be improved upon is standardization of the scrum framework as it relates to Sprint Reviews and Velocity Tracking. Many times we find ourselves instructing standard agile items where I would expect would be a standard coming from them as an Software implementation company. The team is however, very open to suggestion and changes based on what our needs are. **What problems is Spaulding Ridge solving and how is that benefiting you?** We are solving for many different use cases with Spaulding Ridge as it relates to processes within our Sales, Demand Planning, Finance and Merch teams. We have created many efficiencies related to hours spent on manual tasks as well as forecast accuracy. ### 32. Great Partner for Salesforce Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Jack F. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **Describe the project or task Spaulding Ridge helped with:** Completely rehauling our Salesforce Infrastructure. Deploying modules for Sales CRM across multiple product lines, improving our Customer Service Hub, and Scheduling and Logistics Engine using Field Service Lightning. **What do you like best about Spaulding Ridge?** Easy to work with. Ability to take broad concepts and strategies, iterate, and execute in Salesforce. Ability to push back and say what is not feasible with Salesforce, or what requires custom build. They have effectively become part of our IT Team, and the Salesforce Org they built is one of our core strengths. **What do you dislike about Spaulding Ridge?** In the middle of the project, we felt like there were a couple concepts the SR team wasn't grasping, but once we had the team shadow a few of our team members in operations, it became much more clear what some of our end goals were. **What problems is Spaulding Ridge solving and how is that benefiting you?** Driving more automation with customer service. Reducing complexity with our scheduling and logistics team. Improving customer service. Having more data that we can react to. We have been able to scale our company without hiring more resources due to the Salesforce instance we deployed. ### 33. Both positive and negative experiences with Spaulding Ridge **Rating:** 4.0/5.0 stars **Reviewed by:** Sean O. | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Spaulding Ridge helped with:** Anaplan implementation for budget, forecast, and reporting across different businesses/legal entities. **What do you like best about Spaulding Ridge?** Highly knowledgeable of the system (Anaplan) and enjoyable to work with. Creative and elegant solutions to complex problems. Alexander Jackson was a particularly bright spot in the project. He was incredibly flexible and hard working - Alexander was incredible when it came to solutioning complex problems and accommodating additional requests. Alexander Jackson really made the project successful and was great to work with - I would recommend Alexander for any project, he was tremendous to work with. **What do you dislike about Spaulding Ridge?** Spaulding Ridge struggled with the management of this project - particularly from the PM and Executive Sponsor standpoint. To begin with, we had a PM that had never PM'd any project before (and this was a large project) and was immediately overwhelmed. The second PM on the project had no time to dedicate to the project as the other engagement they were staffed on was in South America and took up all of the PM's time. To resolve this issue Spaulding Ridge decided to make the Solution Architect (SA) on the project also be the PM. This project was large enough that both of those roles are too big to only have half of the time dedicated to them - this caused many deadlines to start missing, items that the SA was intended to be taking being pushed off to other model builders that already had a entirely full workloads, and a lack of communication with the customer. The Executive Sponsor was particularly poor on this project and didn't seem to think that staffing a full-time PM was necessary and that the SA could handle both of the roles. When this was brought up by the customer (on multiple occasions) the concern was brushed off as a non-issue. This gave the impression that the project wasn't actually important to the Executive Sponsor and made the customer feel incredibly dissatisfied (bordering on offended) and that they and the success of the project were ultimately not important to the Executive Sponsor and Spaulding Ridge. Once the issues were brought up and identified Spaulding Ridge took the appropriate steps to mitigate the issues and put the right people in the right places to complete a successful implementation. Spaulding Ridge did a great job of addressing staffing issues by putting additional resources on the project to fill any gaps that were missing to ensure that they successfully completed the project and addressed all requirements appropriately. **Recommendations to others considering Spaulding Ridge:** Ensure that Spaulding Ridge does their homework up front to ensure they understand all of the requirements of a project. Also, ensure that a seasoned PM is staffed on your project to mitigate issues down the line. **What problems is Spaulding Ridge solving and how is that benefiting you?** Budgeting, Forecasting, and Reporting across 4 businesses and approximately 50 legal entities. This includes workforce planning, G&A overhead allocation, and financial eliminations across various business units with varying legal entities in accordance with SOX regulations. ### 34. A Great Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2021 **Describe the project or task Spaulding Ridge helped with:** Automating multiple processes within Pricing and Promotions. **What do you like best about Spaulding Ridge?** Very attentive to detail. Asks thorough questions. Very proactive in giving you options or "have you thought of doing this" type of scenario. **What do you dislike about Spaulding Ridge?** I would have liked to be taught more about the architecture of the system while it was being built versus having a live system and having to back track to be able to resolve post go live out of warranty situations **Recommendations to others considering Spaulding Ridge:** Definitely worth a consultation to get to know what they can do and their ideas to automate or improve processes. **What problems is Spaulding Ridge solving and how is that benefiting you?** One stop shop for Pricing and Promotions linked with individual business units for their planning activities. We've realized a significant reduction in steps to complete our work which has led us to work on other projects. ### 35. Developers on multiple Anaplan projects. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2021 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge has been the sole developer on multiple use cases for Anaplan within our company. **What do you like best about Spaulding Ridge?** The biggest upside has been their flexibility to adjust when the business needs pivoted. They work with the business to ensure the end product meets the customers needs even when some items were missed in the original scope. **What do you dislike about Spaulding Ridge?** Not always using local resources when available. Not a real issue during the covid work from home period. **What problems is Spaulding Ridge solving and how is that benefiting you?** Solving many of our go to market processes such as pricing and promotion planning/managing. We certainly have gained a tremendous amount of efficiency through the automation efforts but we have also benefited from consulting on our processes to better optimize our resources. ### 36. Spaulding Ridge - Anaplan consulting/implementation services. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **Describe the project or task Spaulding Ridge helped with:** Anaplan environment review and implementation services and COE enablement **What do you like best about Spaulding Ridge?** Management was responsive and the resources assigned were skilled and worked efficiently to complete the assigned work and managed to completion. **What do you dislike about Spaulding Ridge?** There was nothing significant that comes to mind here. **Recommendations to others considering Spaulding Ridge:** We chose Spaulding Ridge primarily due to the technical expertise related to Anaplan, but they have a broader set of services both technical and functional that I plan to use in the future. **What problems is Spaulding Ridge solving and how is that benefiting you?** We are more quickly expanding on the connected planning journey with Anaplan, and Spaulding Ridge has proven to be a partner in expanding the tool in useful ways. We have moved beyond financial budgeting to both workforce planning and incentive compensation. ### 37. The Importance of a PM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge was brought on to help implement Anaplan. **What do you like best about Spaulding Ridge?** The best part of Spaulding Ridge was working with the Model Builder (Alex) and Solutions Architect (Evan). These gentlemen really new their stuff when it comes to Anaplan. I really learned a lot from them and they were a big asset in helping us undertake this project. I would happily work with both of them again! **What do you dislike about Spaulding Ridge?** Spaulding Ridge struggled to support our project with a PM. The first PM they provided had never PM'd a project before and started there first day on our project. This resulted in the Solutions Architect also trying to PM. This distraction created issues within the Anaplan model itself and stretched the SA too thin. We raised the issue that this was not a viable solution and the rotation of interim PM's started. This rotating door of PM's continued to detract the SA from the build and resulted in a myriad of issues that resulted in missed deadlines, re-work, and frustrated clients. In addition to the PM issue, the Spaulding Ridge executive sponsor failed to maintain regular involvement in the project. All of this resulted in me personally not recommending Spaulding Ridge for future Anaplan implementations. **Recommendations to others considering Spaulding Ridge:** Make sure you have a solid PM on your side and hold Spaulding Ridge accountable to the timelines they set. **What problems is Spaulding Ridge solving and how is that benefiting you?** We were attempting to solve the budget and forecasting process concerns as well as reduce the time it took to complete these FP&A tasks within a sister business. I was taken off the project after multiple timeline extensions. I'm unsure of the benefits that have been realized. ### 38. Consulting on our ICM roll out of Anaplan **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **Describe the project or task Spaulding Ridge helped with:** We are rolling out Anaplan for Incentive Compensation Management. Prior to starting this project, all of our calculations have been extremely manual and cumbersome. The ultimate goal is to have our entire sales force in Anaplan, which Spaulding Ridge has helped us achieve 50%+ of our sales employee base. **What do you like best about Spaulding Ridge?** They have a staff of highly knowledgable individuals focusing on ICM and Anaplan, providing us with a great understanding of best practices in some highly nuanced areas of ICM. Beyond that, the team is just really wonderful to work with. Everyone is smart, motivated, with high EQ's. **What do you dislike about Spaulding Ridge?** I really appreciate the relationship with Spaulding Ridge and the impact they've had on our project, there's nothing that I dislike about the consulting group. **What problems is Spaulding Ridge solving and how is that benefiting you?** The automation of sales incentive compensation calculations for scalability, audit-ability, and employee transparency. This roll out has allowed for employees to track daily, from automated connections to our salesforce data, their attainment to their goal to promote competitive behavior. ### 39. Working with the SR Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2021 **Describe the project or task Spaulding Ridge helped with:** Transformational financial planning system implementation **What do you like best about Spaulding Ridge?** Great attention to detail, organized, and efficient. **What do you dislike about Spaulding Ridge?** I do not have any materials concerns at this point in time. **What problems is Spaulding Ridge solving and how is that benefiting you?** Complex financial modeling solutions are being provided. ### 40. Perfect Partner ship from beginning to end **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2020 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge partnered with our Service Cloud Division to assist us with moving our Recall operations from Microsoft Dynamics to Salesforce. **What do you like best about Spaulding Ridge?** They were an excellent partner in regards to communication and deliverables. They were diligent to explain all implications at points where the road forked and I always felt I could make the best decisions for our business. **What do you dislike about Spaulding Ridge?** So far, I have been completely satisfied with my interactions and projects. **What problems is Spaulding Ridge solving and how is that benefiting you?** The offer a different industry perspective then just our internal thoughts and plans. They are great and stopping and understanding our business and how we can best leverage this system and are always open to conversations and debates. ### 41. Salesforce CPQ development and implementation partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Sr Manager, Commercial Excellence, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2020 **Describe the project or task Spaulding Ridge helped with:** Spaulding Ridge assisted our company with our transition to salesforce's CPQ functionality. Spaulding Ridge assisted our organization with business discovery, handled all system development, and finally guided our organization through testing and implementation. Additionally Spaulding Ridge developed and deployed customized CPQ integrated quote documents using Conga Quote Generator **What do you like best about Spaulding Ridge?** Spaulding Ridge was exceptionally hands on and flexible. They took the time to understand our industry and our specific needs with CPQ, and ultimately delivered a highly customized solution that perfectly met the needs of our business. Spaulding ridge was able to seamlessly integrate their CPQ development with Conga Quote Generation and delivered customized customer facing quote templates that fills a tremendous gap for our organisation. Our entire Spaulding Ridge support team (Collin Pullums, Kevin Toner, Matt Bernloehr, Katharine Miller, and Kristina Lee) were an absolute pleasure to work with. They were a wonderful source of information for CPQ best practices and instruction for our internal team on CPQ functionality. **What do you dislike about Spaulding Ridge?** No complaints with working with Spaulding Ridge, would highly recommend them for any organization looking for CPQ development and implementation support. **Recommendations to others considering Spaulding Ridge:** I would highly recommend Spaulding Ridge for any organization considering a transition to salesforce CPQ functionality. **What problems is Spaulding Ridge solving and how is that benefiting you?** Spaulding Ridge helped us consolidate numerous pricing and configuration tools into Salesforce's CPQ module. This is allowing or organization to have much better control of our global pricing and product configuration options, where previously users could have been using older versions of the configuration/pricing model and there would be no way to know. ### 42. Single-minded focus on the customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2020 **Describe the project or task Spaulding Ridge helped with:** Anaplan implementation **What do you like best about Spaulding Ridge?** Proactive leadership and guidance. SR helped us with the things we did not know and did not know to ask. **What do you dislike about Spaulding Ridge?** Maybe less on the Change Mgmt. Not saying it is not worthwhile but not necessarily important for us. **Recommendations to others considering Spaulding Ridge:** Highly endorse **What problems is Spaulding Ridge solving and how is that benefiting you?** Sales Ops and planning functionality. Integrated solution that captures information from our Finance System, HRIS and Sales applications. The fountain of truth. ### 43. Responsive team with delicate and experienced resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **Describe the project or task Spaulding Ridge helped with:** Salesforce development project-- **What do you like best about Spaulding Ridge?** Responsive and experienced, understand our business problem quickly **What do you dislike about Spaulding Ridge?** Their services are expensive, and the first initial development has some errors before UAT **Recommendations to others considering Spaulding Ridge:** Experienced and easy to work with! **What problems is Spaulding Ridge solving and how is that benefiting you?** get software launched ## Spaulding Ridge Discussions - [How do you use Spaulding Ridge?](https://www.g2.com/discussions/how-do-you-use-spaulding-ridge) - [How many employees does Spaulding Ridge have?](https://www.g2.com/discussions/how-many-employees-does-spaulding-ridge-have) - [Is Spaulding Ridge a good company?](https://www.g2.com/discussions/is-spaulding-ridge-a-good-company) - [What does Spaulding Ridge do?](https://www.g2.com/discussions/what-does-spaulding-ridge-do) - [View Spaulding Ridge pricing details and edition comparison](https://www.g2.com/products/spaulding-ridge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A33%3A23+-0500&secure%5Bsession_id%5D=d6b5ca6a-5dc1-4b81-91ca-3732c8c64855&secure%5Btoken%5D=1f86ca5816a9c82ce3c34604294dd025f668ebce246e7f0e1e5ff4423bff352f&format=llm_user) ## Spaulding Ridge Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Spaulding Ridge Alternatives - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - 4.4/5.0 (364 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews)