[ Salesfo... Reviews ](https://www.g2.com/products/salesforce-customer-success/reviews) [ Salesfo... Reviews ](https://www.g2.com/products/salesforce-customer-success/reviews) # Salesforce Customer Success Pricing Overview [Editedit](https://my.g2.com/salesforce-customer-success/pricings) Standard Success Plan Free Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. - Trailhead - Help Portal - Trailblazer Community Show More Premier Success Plan Contact Us Get additional expert help, adoption guidance, coaching, and live support. - Expert Coaching Sessions and Office Hours - 24/7/365 phone & online support, 24/5/365 chat support, 1 hr response for business-stopping issues - Developer support to analyze and troubleshoot custom code Show More Signature Success Plan Contact Us Add our most personalized expertise, proactive services, event readiness, and more. - Technical Account Management - Insights & Recommendations from your Customer Success Score - Real-time monitoring and optimization - Technical Health Reviews, Key Event Management - Fastest response (15 mins) for critical issues Show More Professional Services Contact Us Go live with your implementation faster, reach your goals, and keep innovating to maximize your value from Salesforce. - Visioning - Strategic Planning - Implementation - Run & Innovate Show More From easy-to-use resources to embedded experts, find the right level of support and expert guidance for your business. Salesforce Customer Success has 4 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs. Pricing information for Salesforce Customer Success is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Salesforce Customer Success must be conducted with the seller. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information. Pricing information was last updated on October 10, 2024 Show More ## Top-Rated Alternatives [ ![Coastal](https://images.g2crowd.com/uploads/product/hd_favicon/c5d9d389bd1bdf8257c31ebafad6f02b/coastal.svg "Coastal") Coastal 5/5 (184) ](https://www.g2.com/products/coastal/reviews) [ ![SmartBug Media](https://images.g2crowd.com/uploads/product/hd_favicon/18fa5810403f87cbea20de717121e9e8/smartbug.svg "SmartBug Media") SmartBug Media 4.8/5 (208) ](https://www.g2.com/products/smartbug/reviews) [ ![Skydog Ops](https://images.g2crowd.com/uploads/product/hd_favicon/4e12862d9cb0f8b3ff2dffa63088862b/skydog-ops.svg "Skydog Ops") Skydog Ops 5/5 (149) ](https://www.g2.com/products/skydog-ops/reviews) [ View All Alternatives ](https://www.g2.com/products/salesforce-customer-success/competitors/alternatives) ## Salesforce Customer Success Pricing Reviews (2) ![Arvind N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arvind N.") AN Arvind N. Senior Inside Sales Manager Enterprise (\> 1000 emp.) 2/8/2024 More Options - - [Respond as Salesforce Customer Success](https://www.g2.com/survey_responses/salesforce-customer-success-review-9213195/official_response/new) "Multi-tiered assistance and progression of issues to higher levels." 5/5 What do you like best about Salesforce Customer Success? Quick replies and various communication channels utilized. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? I encountered no negative aspects while collaborating with SF Customer Success. Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Customer Success: If the quality of service I received reflects their typical approach, I highly recommend engaging with them. Despite not having a paid higher-level service plan, what I received exceeded expectations by a significant margin. Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? I encountered a challenge transferring data from a testing environment to a production one, which I couldn't resolve independently. I contacted SF Customer Success through the website and quickly received a case assignment and support engineer. Despite an estimated resolution time of up to 3 business days (due to lacking a higher level support license), the issue was resolved within 24 hours. The initial support engineer reached out within 6 hours, and when escalation was needed, it was handled promptly. Both levels of support communicated via email and phone, ultimately providing a thorough resolution to my issue. I'm very grateful for their service-oriented and effective approach to problem-solving. Review collected by and hosted on G2.com. Show More 12/23/2025 Validated ReviewerIncentivizedSource: G2 invite ![Roy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roy M.") RM Roy M. Sr. Salesforce Developer Enterprise (\> 1000 emp.) 4/16/2026 More Options - - [Respond as Salesforce Customer Success](https://www.g2.com/survey_responses/salesforce-customer-success-review-12643249/official_response/new) "Disappointing Support with Need for More Empathy and Transparency" 1/5 What do you like best about Salesforce Customer Success? I guess the customer success aspect I use the most is training with Salesforce Customer Success. The Trailhead Academy content is decent, and I find the instructor-led courses with hands-on experiences to be beneficial. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? I'm pretty disappointed in Salesforce Customer Success resources. The training seems more geared towards pristine circumstances or new builds, which doesn't help with the issues that come with being a mature organization. I wish there was more empathy, transparency in cost, and openness to help us in solutioning. Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? I find Salesforce Customer Success’s training helps us aim to improve our current processes through hands-on, instructor-led courses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller Salesforce Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5efe4c31b95ce2d6fbb4e7e1656222b3/coastal.png "Product Avatar Image") Coastal 5/5 (184) [ Compare Now ](https://www.g2.com/compare/coastal-vs-salesforce-customer-success) ##### Categories on G2 [ Salesforce Consulting Services ](https://www.g2.com/categories/salesforce-consulting-services)[ FinancialForce Consulting ](https://www.g2.com/categories/financialforce-consulting) ##### Explore More [ What platform provides detailed analytics on work efficiency? ](https://www.g2.com/discussions/what-platform-provides-detailed-analytics-on-work-efficiency)[ Which meeting room booking system offers the most intuitive interface? ](https://www.g2.com/discussions/which-meeting-room-booking-system-offers-the-most-intuitive-interface)[ Leading machine learning services for enterprise ](https://www.g2.com/discussions/what-are-the-leading-machine-learning-services-for-enterprise) [ Are there tools that integrate with data rooms for project management? ](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[ Which file recovery software platforms reduce manual file handling and save time? ](https://www.g2.com/discussions/which-file-recovery-software-platforms-reduce-manual-file-handling-and-save-time)[ Pros and Cons Details ](https://www.g2.com/products/salesforce-customer-success/reviews?qs=pros-and-cons) Show More [ What platform provides detailed analytics on work efficiency? ](https://www.g2.com/discussions/what-platform-provides-detailed-analytics-on-work-efficiency)[ Which meeting room booking system offers the most intuitive interface? ](https://www.g2.com/discussions/which-meeting-room-booking-system-offers-the-most-intuitive-interface)[ Leading machine learning services for enterprise ](https://www.g2.com/discussions/what-are-the-leading-machine-learning-services-for-enterprise) [ Are there tools that integrate with data rooms for project management? ](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[ Which file recovery software platforms reduce manual file handling and save time? ](https://www.g2.com/discussions/which-file-recovery-software-platforms-reduce-manual-file-handling-and-save-time)[ Pros and Cons Details ](https://www.g2.com/products/salesforce-customer-success/reviews?qs=pros-and-cons)