Textline Reviews & Product Details

I really enjoy using Textline for its excellent and efficient communication capabilities, which are essential for providing timely customer support. The platform allows me to help multiple patients simultaneously, significantly improving service delivery and reducing wait times when compared to more traditional methods like phone support. I am particularly impressed with how seamlessly I can communicate with IT whenever issues arise, ensuring that any technical difficulties are addressed quickly. Additionally, the notification process is incredibly useful, keeping me informed and engaged with important updates. I also value the transparency that Textline provides in terms of customer satisfaction and insights, allowing me to monitor and improve the quality of service effectively. The ease of initial setup was another positive aspect, making the transition smooth and straightforward. Overall, the features that Textline offer not only simplify my workflow but also enhance my ability to deliver excellent support service. Review collected by and hosted on G2.com.

I find the filtering options in Textline could be improved. Specifically, filters for date (month and year) and an agent option in the 'Sort by' field are lacking. This makes it difficult to organize and manage the data effectively when completing Audits for my Team of 17 Agents/5 text audits every month per Agent. Review collected by and hosted on G2.com.

I like that I can communicate directly with each employee and also send group messages for announcements. There are reminders for out-of-office alerts, and I can also send attachments, which is great. I appreciate the organization of Textline, where I can filter messages by status like pending, done, or resolved. It really feels like using an actual phone. Saving contacts and organizing them into several groups is very useful. Plus, the initial setup was extremely easy and very practical. Review collected by and hosted on G2.com.

I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of a problem with the attachments, just the audio. I think sending the audios will be extremely beneficial for us. Some employees might not know how to read necessarily. Or if you're sending a long paragraph trying to describe a situation or explaining your thoughts or ideas, it might be a bit hard to read. And sending an audio seems a bit quicker to us. Review collected by and hosted on G2.com.

The ability to send announcements to all my contacts at once is a game-changer, making it so much easier to reach out and make sure they are up to date on things without having to go one-by-one. I also like that the support is so helpful and quick to respond when I have a question. Review collected by and hosted on G2.com.

We've had a few bumps in the road getting set up but ultimately those have been resolved. The only thing I dislike is that I cannot make calls from the same place I send texts from . Review collected by and hosted on G2.com.

I like that Textline is intuitive and easy to use, which simplifies our messaging process significantly. The ability to modify formatting or settings according to our needs is a great advantage, enhancing our workflow efficiency. Moreover, the fast and helpful customer service is highly appreciated, providing timely support whenever needed. I find it particularly beneficial that I can easily add contacts and efficiently manage our list, which makes communication with research participants smoother and more organized. The simplicity of the initial setup is another aspect I value greatly, as it eased our transition from Twilio to Textline. The application's effectiveness in connecting with underserved populations who lack access to emails or other technologies stands out, fulfilling our specific community engagement needs perfectly. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I really appreciate the shortcuts feature in Textline, which significantly simplifies communication with both individual students and groups of students, making it very efficient. The platform's simplicity is another major advantage, as there isn’t much to learn before getting started. Despite its simplicity, it offers extensive capabilities like scheduling text messages, which I find extremely helpful. The ease and quick response of Textline’s customer support are commendable, especially when I needed assistance exporting shortcuts; they efficiently resolved this within thirty minutes. Additionally, my experience with the initial setup of Textline was quite straightforward and easy, enhancing its usability. Review collected by and hosted on G2.com.

I would like Textline to support using shortcuts for bulk text messages. Currently, shortcuts can only be used for individual student communication. It would be beneficial if these shortcuts could also be applied to a bulk text going out to multiple students. Review collected by and hosted on G2.com.

Textline enables instant and convenient communication that can happen anytime and anywhere, making it easier to stay connected without the need for calls or emails. Text programs provide a written record of conversations for future reference and allow automation of messages such as reminders or alerts, saving time and effort. They also make it simple to reach many people at once, which is useful for marketing or customer service, often at a lower cost than other methods. Plus, text messages generally have higher engagement rates since people tend to read and respond quickly, and texting works across almost all mobile devices, ensuring broad accessibility. Review collected by and hosted on G2.com.

Text messages often have character limits, which can make it difficult to convey detailed information. Without vocal tone or facial cues, messages can sometimes be misunderstood or feel impersonal. Review collected by and hosted on G2.com.

I love how Textline allows me to easily navigate between different regional views with every phone number available, which simplifies communication by preventing the need to isolate specific phone numbers. The versatility to send blasts or announcements is another great feature, enabling me to reach multiple people simultaneously with a single message, saving me time and improving efficiency. The capability to see all incoming messages at once, while also having the option to isolate between regions if necessary, offers great flexibility and control in managing communications. Review collected by and hosted on G2.com.

The ability to block someone from messaging us any further is kind of complicated. Review collected by and hosted on G2.com.

I love how many features Textline has. It has been incredibly helpful to have the ability to make mass announcements to our clients. Their Devleoper API is also very simple and effective and has made integrating our systems very easy. I 100% recommend Textline- it has been amazing! Review collected by and hosted on G2.com.

The only downside I've noticed is that sometimes, our messages don't go through. It's a major issue, but it doesn't happen very often, so I think it has more to do with our clients or our end rather than Textline's fault. Also, using the API to schedule messages only allows setting the scheduled time to the minute, so it is hard to get precision. Review collected by and hosted on G2.com.

I have been using Textline for about four years for my business, and I greatly appreciate how easy the initial setup process was. This ease of use made the transition into using the platform seamless. I love how Textline facilitates connecting with my customers effectively by notifying them weekly about deliveries and pickups, as well as when they should place or modify their orders. This feature significantly enhances my customer interaction and ensures smooth communication. Textline's affordability and straightforwardness are major aspects that would make me choose it again. Its combination of ease and affordability makes it a practical solution for my business needs. With a satisfaction level of 10 out of 10, I find Textline to be a service worthy of recommendation. Review collected by and hosted on G2.com.

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You can reach out if you have any issue right there on your page!! No need to email and wait for for the answer.They respond in kind, right away.

Best thing is I can see the unresolved text at a glance and address them. It allows me to do it by the oldest text also. If it is not to be address by me. I can tranfer the text to another agent.

it also gives me the ability to send a text at a later time if I wish.

And-- send a private text if I wish ..

As you can see, there is not the possibility of just naming one thing!

Textline ROCKS Review collected by and hosted on G2.com.

I must be honest. I do NOT think there is anything I do not like. Don't change it. It is efficient and fast! Review collected by and hosted on G2.com.