Textline Reviews & Product Details

Shortcuts, ease of use, integration with my CRM and Zapier for webhook automation. I have been a client for years and found customer service very responsive. I feel the pricing is in line with others in the industry and feel taken care of with legacy pricing model because of my long term use. Review collected by and hosted on G2.com.

I don't like all of the extra charges that happen when credits have been used. I find reporting a bit difficult to discern when trying to decide how many back up credits to use. Hard to discern messages vs credits used. It would be nice to have an alert when a message exceeds standard credit use Review collected by and hosted on G2.com.

I really like the ability to schedule messages for meeting reminders with Textline. It's been a game changer for ensuring our airport and airpark tenants get important updates without losing them among their emails. This feature keeps everyone informed and punctual for meetings, which was a big problem before. Plus, the initial setup was seamless, making it easy to start using the service. Review collected by and hosted on G2.com.

I find the tagging feature in Textline a bit lacking. I wish I could create all the tags I need upfront and then simply assign them to tenants by clicking, instead of having to type them in every time. It would help keep everything consistent and save time. Review collected by and hosted on G2.com.

The application works great, but TextLine’s customer service is where it really shines. They’re always quick to respond and quick to offer solutions, and their representatives are consistently super friendly. Review collected by and hosted on G2.com.

The only feedback I can really give is that the price has steadily increased over the years. I know this is true for most companies, but it’s still a bit of a bummer. Review collected by and hosted on G2.com.

I really like the shortcuts feature and the announcements section.

I love that I was able to integrate Zendesk Sell with Textline.

I like that we can send automated texts by connecting Textline to Zapier. Review collected by and hosted on G2.com.

I wish we didn't have to 'resolve' conversations but we were just flagged when a recipient replied to one of our texts. I also don't love the fact that we cannot resolve conversations in bulk.

I don't love it that I cannot search for a person if I only type in the first few letters of their first or last name but I need to write in full either their first or last name. Review collected by and hosted on G2.com.

I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me send questions or information directly in a format they can read and reply to on their schedule. Textline is easy to use from my desktop and cellphone and enables me to share conversations with colleagues. It's great that customers can easily send photos, which is much simpler than email. The ability to text from a desktop instead of just a cellphone is a game changer for me, making it easier to share and move photos and documents to a job folder. The Textline app also keeps me in touch when I'm away. Although I struggled a little very early on, the setup has proven to be easy since then. Review collected by and hosted on G2.com.

I could be mistaken, but when I reply on Textline using the app on my cellphone, it appears the sent-from number shares my cell number. It would be nice if we could keep that private more easily. It could sometimes be useful to be able to verify a timestamp for when a text has been viewed. Review collected by and hosted on G2.com.

Textline is very helpful and is easy to use, and I have never had any issues working with it. It is always a very smooth process when working with patients and is very quick. Review collected by and hosted on G2.com.

I have no issues with this platform, and have no particular dislikes. As I've mentioned it is very smooth and easy to use and I enjoy working with it. Review collected by and hosted on G2.com.

The design, the fluidity, how quickly we can receive and deliver messaging, integrations, ROI, the support team and its intelligence features Review collected by and hosted on G2.com.

It's very expensive, although the product is of quality. Review collected by and hosted on G2.com.

I like the ease of use of Textline, I can train people to use it easily. I also appreciate how quickly problems seem to be resolved whenever I need to work with help. The help desk has definitely been there to provide assistance. Review collected by and hosted on G2.com.

I would say the pop ups whenever something is not working well, a better description in the pop ups would help to streamline getting the fixes solved. For instance, the issue that I had recently was that my text messages were not being sent out, and the only pop up that I received was the system is unavailable at this time. Well, it turns out that my issue was that our account had gotten flagged and so I would not be able to send out text messages regardless had I waited. I had just waited before looking to get help. So I would have preferred to just know exactly what was wrong that I could request help quicker. Review collected by and hosted on G2.com.

I use Textline to communicate with my customers, which is great for confirming deliveries and scheduling appointments. I like that it allows our office staff and drivers to see all communications with customers, as we all have the ability to see the same thread. I appreciate that I can access Textline from my computer and from my phone. I love how we are able to use our landline phone number to communicate via text. This accessibility from anywhere is valuable as it allows me to keep moving while being reachable at all times. Review collected by and hosted on G2.com.

The only thing I did not like was how the billing changed. I was very confused about how to purchase more texting credits. I preferred to just pay the same monthly fee. I worked with Sivan to make that happen. Or pretty close to it. Review collected by and hosted on G2.com.

Easy to use, and it lets me text large groups of people at once. Review collected by and hosted on G2.com.

The price could be lower. Also, I’m not able to use emojis, the way I want without affecting the price. Review collected by and hosted on G2.com.