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At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (69.8% of reviews)
Entry-Level Pricing
Contact Us Per Month
Contact Us
Podium
Star Rating
(2,036)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansTextline
Star Rating
(366)4.7 out of 5
Market Segments
Small-Business (69.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Podium and Textline excel in ease of use, Textline's overall user experience is slightly more intuitive, with a perfect score of 9.3 compared to Podium's 9.3. Reviewers mention that Textline's interface feels more modern and streamlined, making it easier for new users to navigate.
- Reviewers mention that Textline offers superior quality of support, scoring 9.4 against Podium's 9.0. Users on G2 highlight Textline's responsive customer service and helpful resources, which they find invaluable when troubleshooting issues.
- Users say that Textline shines in features like Two-Way Text Messaging, scoring 9.4 compared to Podium's 9.3. Reviewers appreciate how Textline allows for seamless conversations with customers, enhancing engagement and satisfaction.
- G2 users report that Textline's automation features, scoring 9.0, outperform Podium's 8.7. Reviewers mention that Textline's automation capabilities, such as Automatic Replies and Text Scheduler, are more robust, allowing businesses to save time and improve efficiency.
- Users on G2 highlight that Textline excels in proactive engagement, scoring 9.0 compared to Podium's 8.6. Reviewers mention that Textline's proactive assistance features help businesses reach out to customers before they even ask for help, enhancing customer satisfaction.
- Reviewers mention that while both platforms offer solid analytics, Textline's reporting capabilities, scoring 7.9, are more user-friendly than Podium's 8.6. Users report that Textline provides clearer insights into customer interactions, making it easier to track performance and adjust strategies accordingly.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Textline
Essentials
Contact Us
The Essentials plan gets you everything the team needs to start texting efficiently.
- 600 Included Message Credits per month
- Multiple departments
- Multiple phone numbers
Free Trial
Podium
No trial information availableTextline
Free Trial is available
Ratings
Meets Requirements
9.1
1,727
9.2
332
Ease of Use
9.3
1,746
9.3
344
Ease of Setup
9.1
1,079
9.2
299
Ease of Admin
9.3
881
9.1
185
Quality of Support
9.0
1,605
9.4
327
Has the product been a good partner in doing business?
9.2
898
9.3
185
Product Direction (% positive)
9.0
1,713
9.1
338
Features by Category
Email Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Online Marketing
Not enough data
Feature Not Available
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
8.7
26
Not enough data
Feature Not Available
Lead Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
26
Not enough data
Feature Not Available
Not enough data
7.9
25
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
7.7
26
Campaign Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
32
Not enough data
8.2
31
Not enough data
9.4
32
Not enough data
Feature Not Available
Not enough data
7.2
32
Not enough data
8.4
31
Not enough data
7.4
31
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.2
32
Not enough data
7.1
32
Not enough data
7.7
33
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
39
Not enough data
8.8
40
Not enough data
Interaction
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
40
Not enough data
7.9
41
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
Not enough data
7.9
41
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Not enough data
Agentic AI - AI Chatbots
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
157
Feature Not Available
7.6
206
Feature Not Available
9.1
221
9.1
68
Feature Not Available
Feature Not Available
Channels
7.9
211
6.7
64
8.6
220
7.2
64
9.3
236
9.2
66
Feature Not Available
Feature Not Available
8.0
195
Feature Not Available
Customers
8.2
152
8.3
64
8.4
155
8.3
63
8.5
222
7.7
61
8.3
222
7.7
61
8.5
222
Feature Not Available
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Platform
Not enough data
9.3
43
Not enough data
9.0
43
Not enough data
Feature Not Available
Not enough data
9.2
41
Not enough data
9.3
41
Not enough data
9.3
42
Not enough data
Feature Not Available
Not enough data
9.2
42
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
229
|
Verified
9.2
79
9.3
239
|
Verified
9.4
84
8.4
186
9.2
79
8.6
238
|
Verified
9.2
80
8.3
213
|
Verified
7.8
73
8.4
215
|
Verified
8.6
72
8.5
233
|
Verified
9.0
79
8.5
216
|
Verified
8.7
75
SMS Platform
8.5
223
|
Verified
8.0
72
8.6
223
|
Verified
9.0
73
Feature Not Available
Feature Not Available
7.6
201
|
Verified
8.1
68
Feature Not Available
7.3
66
8.2
206
|
Verified
8.0
71
Agentic AI - SMS Marketing
5.7
24
8.9
14
6.1
24
8.8
14
6.6
24
9.0
14
6.4
24
9.0
14
5.8
24
8.5
14
5.7
24
9.2
14
Channels
8.2
323
Not enough data
8.1
322
Not enough data
Feature Not Available
Not enough data
Design
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Not enough data
Generative AI
7.5
234
Not enough data
7.5
229
Not enough data
Responses
9.3
15
Not enough data
9.3
15
Not enough data
9.0
15
Not enough data
Automation - AI Agents
8.7
15
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.9
16
Not enough data
8.9
16
Not enough data
Platform
9.1
15
Not enough data
9.1
15
Not enough data
9.2
15
Not enough data
Autonomy - AI Agents
8.7
15
Not enough data
8.9
15
Not enough data
8.7
15
Not enough data
8.0
15
Not enough data
Generative AI
8.6
15
Not enough data
8.8
15
Not enough data
Responses
8.9
32
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Survey Management
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
7.5
17
Not enough data
8.6
17
Survey Customization
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
7.4
17
Not enough data
7.4
16
Survey Insights
Not enough data
7.7
16
Not enough data
7.2
16
Not enough data
7.5
16
Not enough data
8.6
16
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
294
8.7
173
8.4
252
8.5
166
8.3
165
8.4
166
8.5
179
9.0
170
Support Automation
8.5
257
8.5
167
8.3
165
8.6
167
8.7
167
8.7
167
8.1
173
8.4
170
Generative AI
7.5
152
7.1
80
7.5
154
6.8
79
Messaging Channels
Not enough data
9.4
67
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
65
Administration
Not enough data
8.6
64
Not enough data
8.2
64
Not enough data
7.4
63
Not enough data
7.8
63
Customer Support
Not enough data
9.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
63
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.7
246
Feature Not Available
7.5
243
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.2
697
|
Verified
8.1
62
9.0
722
|
Verified
9.0
62
8.1
509
Feature Not Available
9.0
664
|
Verified
Feature Not Available
7.3
295
Feature Not Available
Internal Use
8.2
616
|
Verified
Feature Not Available
8.9
677
|
Verified
9.1
63
8.6
646
|
Verified
8.5
63
8.6
627
|
Verified
Feature Not Available
8.8
634
|
Verified
9.1
62
8.5
598
|
Verified
8.9
63
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Consumer Intelligence
9.1
629
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
648
|
Verified
Not enough data
Media Monitoring
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
Not enough data
In-House Management
8.6
503
Not enough data
8.6
503
|
Verified
Not enough data
Generative AI
7.5
138
Not enough data
Agentic AI - Online Reputation Management
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Not enough data
Analysis
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Feature Not Available
Not enough data
8.0
29
Campaigns
Not enough data
Feature Not Available
Not enough data
9.0
29
Not enough data
9.3
30
Not enough data
9.6
30
Not enough data
Feature Not Available
Not enough data
7.9
29
Engagement
Not enough data
7.1
27
Platform
Not enough data
8.0
28
Not enough data
Feature Not Available
Not enough data
8.0
29
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
9.3
56
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
54
Categories
Categories
Shared Categories
Podium and Textline are categorized as Conversational Support, SMS Marketing, Conversational Marketing, and Live Chat
Unique Categories
Podium is categorized as AI Chatbots, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Automotive Marketing, Chatbots, Online Reputation Management, and VoIP Providers
Textline is categorized as HIPAA Compliant Messaging, Mobile Marketing, Marketing Automation, Survey, Proactive Notification, Appointment Reminder, and Customer Service Automation
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Textline
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.0%
Hospital & Health Care
6.7%
Health, Wellness and Fitness
6.7%
Consumer Services
5.9%
Insurance
5.6%
Transportation/Trucking/Railroad
4.5%
Other
70.7%
Alternatives
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
Is Textline good?
2 Comments
LS
Textline is a great alternative for customer support without compromising your personal phone number Read more
Textline has no more discussions with answers
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