[ Textline Reviews ](https://www.g2.com/products/textline/reviews) [ Textline Reviews ](https://www.g2.com/products/textline/reviews) # Textline Features ##### ## Integration (3) Data Import & Export Tools Ability to input, modify and extract data from the application in bulk through a structured file. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Breadth of Partner Applications To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. Show More ##### ## Platform (14) Customization System provides sufficient customization to meet business requirements Workflow Capability Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Sandbox / Test Environments Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. Output Document Generation Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. Optimization Optimizes marketing campaigns for mobile devices. Internationalization Facilitates global text message and mobile marketing campaigns. User Authorization - HIPAA Compliant Messaging Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Compliant Texting - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted text messages Clinical Communication - HIPAA Compliance Facilitates communication between health care professionals HIPAA Compliance - HIPAA Compliant Messaging Aligns and complies with HIPAA regulation and standards Operating Systems - HIPAA Compliant Messaging Supports desktop, iOS, and Android operating systems Workflow Enhancement - HIPAA Compliant Messaging Enhances clinical workflows Show More ##### ## Online Marketing (2) Dynamic Content Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects. Mobile Optimized Support mobile-optimized emails, online forms, and landing pages. Show More ##### ## Lead Management (4) Segmentation Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information. Lead Nurturing Automate drip marketing campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps. Automated Alerts and Tasks Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device. CRM Lead Integration Sync lead, contact, account, and opportunity information with your CRM system. Show More ##### ## Analysis (2) Campaign Analysis Measures impact and effectiveness of mobile marketing campaigns. Custom Dashboards Creates custom data views to suit every team member's needs. Show More ##### ## Campaigns (4) Push Notifications Pushes notifications or text messages to mobile devices Bulk SMS Provides templates for mass mobile messaging campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Audience Segmentation Identifies the most granular audience segments based on actions, inactions, and user properties. Show More ##### ## Engagement (1) Coupons and Promotions Sends out coupons and promotions to reward and entice mobile device users. Show More ##### ## Communication (2) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Show More ##### ## Internal Use (4) Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Messenger (1) Live Chat Live human component of conversations. Show More ##### ## Channels (3) Social Media Conversations enacted over social media. Website Conversations enacted through embedding or pop-ups on websites. Text Message (SMS) Conversations enacted through text message (SMS). Show More ##### ## Customers (4) Targeting Overall quality of customer targeting based on needs or situations. Profiles Creation and modification of customer profiles based on conversations. Analytics Reporting based around specific and overall conversation results. Lead Gathering Capture and organization of leads from conversations. Show More ##### ## Text Messaging (8) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients Automatic URL Shortening Provides automatic URL shortening to use less characters via text MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## Features (3) Integrated App The software uses data from CRM, calendar, or another application to generate reminders. SMS Reminders are sent via text message to a mobile device. Confirmation and Cancellation Recipient is prompted to confirm, cancel, or reschedule the appointment Show More ##### ## SMS Platform (5) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number Short Codes Provides businesses with 5- to 6-digit short codes for running text marketing campaigns API Integration Facilitates the integration of text messaging into existing business applications through an SMS gateway API Show More ##### ## Survey Management (4) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Survey Customization (3) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Conversational Platform (4) Personalization Identifies the customer and personalizes interaction at every touchpoint. Omnichannel Allows multiple related channels to interact at once to reduce transfers. Contextual Engagement Prompts agents to engage customers based on contextual data, such as product usage or conversation history. Proactive Engagement Provides features for sending outbound messages to engage customers through proactive support. Show More ##### ## Support Automation (4) Intelligent Routing Can route contacts to agents the customer has worked with before. Seamless Escalation Provides features for escalating conversations to the appropriate agent. Transcripts Maintains a transcript of conversations from all channels. Self-Serve Support Enables customers to resolve queries or issues without the assistance of an agent. Show More ##### ## Messaging Channels (2) SMS Messaging Ability to send reminders via SMS messaging to a mobile device Two way messaging Ability to support a two way messaging/conversation between customer and customer support agent Show More ##### ## Administration (4) Scheduling Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages Triggered Notifications Provides the ability to automate notifications based on user behavior Segmentation Ability to segment audiences based on device type, location, demographics, customer behavior, etc. Integrations Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) Show More ##### ## Customer Support (1) Text Is able to process inquiries submitted by text data from live chat, email, or SMS Show More ##### ## Automation (1) Intelligent Routing When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Marketing Automation (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Mobile Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Conversational Marketing (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Salesmsg](https://images.g2crowd.com/uploads/product/hd_favicon/97c2986846846122fd3608873984f864/salesmsg.svg "Salesmsg") Salesmsg 4.7/5 (401) ](https://www.g2.com/products/salesmsg/reviews) [ ![Heymarket](https://images.g2crowd.com/uploads/product/hd_favicon/f097c16aff5da520a94fdf07080f1ce9/heymarket.svg "Heymarket") Heymarket 4.6/5 (432) ](https://www.g2.com/products/heymarket/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.6/5 (2,026) ](https://www.g2.com/products/podium/reviews) [ View All Alternatives ](https://www.g2.com/products/textline/competitors/alternatives) Textline Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60afb17a140eb5f303e5de227137a80c/heymarket.png "Product Avatar Image") Heymarket Business Text Messaging 4.6/5 (441) [ Compare Now ](https://www.g2.com/compare/heymarket-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83c4708dc639d3805ac8702e97f64131/salesmsg.png "Product Avatar Image") Salesmsg 4.7/5 (406) [ Compare Now ](https://www.g2.com/compare/salesmsg-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.6/5 (2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-textline) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Live Chat ](https://www.g2.com/categories/live-chat)[ Marketing Automation ](https://www.g2.com/categories/marketing-automation) [ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Mobile Marketing ](https://www.g2.com/categories/mobile-marketing)[ Proactive Notification ](https://www.g2.com/categories/proactive-notification)[ Appointment Reminder ](https://www.g2.com/categories/appointment-reminder)[ HIPAA Compliant Messaging ](https://www.g2.com/categories/hipaa-compliant-messaging) Show More ##### Explore More [ Which mobile app optimization tool offers the best A/B testing features? 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