Textline Features

Ability to input, modify and extract data from the application in bulk through a structured file. This feature was mentioned in 32 Textline reviews.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 32 Textline reviews.

To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. This feature was mentioned in 33 Textline reviews.

As reported in 32 Textline reviews. System provides sufficient customization to meet business requirements

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 31 Textline reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 32 Textline reviews.

Based on 32 Textline reviews. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

As reported in 31 Textline reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

Based on 31 Textline reviews. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.

Optimizes marketing campaigns for mobile devices. 28 reviewers of Textline have provided feedback on this feature.

As reported in 29 Textline reviews. Facilitates global text message and mobile marketing campaigns.

Allows administrators to set up and implement any levels of authorization required to send and receive secure messages This feature was mentioned in 43 Textline reviews.

As reported in 43 Textline reviews. Facilitates the receiving and sending of secure and encrypted text messages

Based on 41 Textline reviews. Facilitates communication between health care professionals

As reported in 41 Textline reviews. Aligns and complies with HIPAA regulation and standards

Supports desktop, iOS, and Android operating systems 42 reviewers of Textline have provided feedback on this feature.

Based on 42 Textline reviews. Enhances clinical workflows

Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects. This feature was mentioned in 26 Textline reviews.

Support mobile-optimized emails, online forms, and landing pages. This feature was mentioned in 26 Textline reviews.

Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information. 26 reviewers of Textline have provided feedback on this feature.

Based on 25 Textline reviews. Automate drip marketing campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps.

As reported in 25 Textline reviews. Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device.

Sync lead, contact, account, and opportunity information with your CRM system. This feature was mentioned in 26 Textline reviews.

Based on 30 Textline reviews. Measures impact and effectiveness of mobile marketing campaigns.

Creates custom data views to suit every team member's needs. 29 reviewers of Textline have provided feedback on this feature.

Based on 29 Textline reviews. Pushes notifications or text messages to mobile devices

Provides templates for mass mobile messaging campaigns 30 reviewers of Textline have provided feedback on this feature.

As reported in 30 Textline reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty

Identifies the most granular audience segments based on actions, inactions, and user properties. 29 reviewers of Textline have provided feedback on this feature.

Based on 27 Textline reviews. Sends out coupons and promotions to reward and entice mobile device users.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 62 Textline reviews.

Delivers notifications to both sides of the conversation. 62 reviewers of Textline have provided feedback on this feature.

Archives conversations in a separate location for later reference. 63 reviewers of Textline have provided feedback on this feature.

As reported in 63 Textline reviews. Enables employees to denote potential customers.

Provides a central location for help requests, helping employees respond sooner. 62 reviewers of Textline have provided feedback on this feature.

As reported in 63 Textline reviews. Allows for the creation of profiles for contacts and customers.

As reported in 68 Textline reviews. Live human component of conversations.

Based on 64 Textline reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. 64 reviewers of Textline have provided feedback on this feature.

As reported in 66 Textline reviews. Conversations enacted through text message (SMS).

Overall quality of customer targeting based on needs or situations. This feature was mentioned in 64 Textline reviews.

As reported in 63 Textline reviews. Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results. 61 reviewers of Textline have provided feedback on this feature.

Capture and organization of leads from conversations. This feature was mentioned in 61 Textline reviews.

As reported in 79 Textline reviews. Enables users to send mass text message campaigns

Based on 84 Textline reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty

As reported in 79 Textline reviews. Provides the ability to schedule single or bulk text messages to recipients on a specific date and time

Based on 80 Textline reviews. Provides automatic text message replies to recipients

Provides automatic URL shortening to use less characters via text This feature was mentioned in 73 Textline reviews.

Based on 72 Textline reviews. Sends out multimedia via text messages, such as coupons, pictures, and audio

As reported in 79 Textline reviews. Offers features for personalizing text messages based on customer information or past behavior

As reported in 75 Textline reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages

The software uses data from CRM, calendar, or another application to generate reminders. This feature was mentioned in 56 Textline reviews.

As reported in 56 Textline reviews. Reminders are sent via text message to a mobile device.

Recipient is prompted to confirm, cancel, or reschedule the appointment This feature was mentioned in 54 Textline reviews.

Based on 72 Textline reviews. Provides pre-built or customizable performance reports

Automates tasks and features for added convenience This feature was mentioned in 73 Textline reviews.

Based on 68 Textline reviews. Text enables landline phones so users can receive text messages sent to an existing business number

Based on 66 Textline reviews. Provides businesses with 5- to 6-digit short codes for running text marketing campaigns

Facilitates the integration of text messaging into existing business applications through an SMS gateway API 71 reviewers of Textline have provided feedback on this feature.

Based on 18 Textline reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

As reported in 18 Textline reviews. Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings

Offers pre-built templates for creating surveys with different audiences or use cases 17 reviewers of Textline have provided feedback on this feature.

Provides tools for distributing surveys through email, SMS, social media, etc. 17 reviewers of Textline have provided feedback on this feature.

Helps create more intelligent surveys based on respondent's actions and answers 17 reviewers of Textline have provided feedback on this feature.

As reported in 17 Textline reviews. Ability to embed videos, photos, or other rich media

Allows for creation of surveys in different languages and advanced survey translation This feature was mentioned in 16 Textline reviews.

Provides tools to visualize and analyze data This feature was mentioned in 16 Textline reviews.

Allows integration with third -party reporting and business intelligence applications This feature was mentioned in 16 Textline reviews.

Allows users to export reports from the product into an .xsl, .csv, or .pdf file 16 reviewers of Textline have provided feedback on this feature.

As reported in 16 Textline reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results

Based on 173 Textline reviews. Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 166 Textline reviews.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. 166 reviewers of Textline have provided feedback on this feature.

Provides features for sending outbound messages to engage customers through proactive support. This feature was mentioned in 170 Textline reviews.

Based on 167 Textline reviews. Can route contacts to agents the customer has worked with before.

As reported in 167 Textline reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. 167 reviewers of Textline have provided feedback on this feature.

Enables customers to resolve queries or issues without the assistance of an agent. 170 reviewers of Textline have provided feedback on this feature.

Ability to send reminders via SMS messaging to a mobile device This feature was mentioned in 67 Textline reviews.

Ability to support a two way messaging/conversation between customer and customer support agent This feature was mentioned in 65 Textline reviews.

Based on 64 Textline reviews. Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages

Provides the ability to automate notifications based on user behavior This feature was mentioned in 64 Textline reviews.

As reported in 63 Textline reviews. Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) This feature was mentioned in 63 Textline reviews.

Is able to process inquiries submitted by text data from live chat, email, or SMS 65 reviewers of Textline have provided feedback on this feature.

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to 63 reviewers of Textline have provided feedback on this feature.

Based on 80 Textline reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 79 reviewers of Textline have provided feedback on this feature.

Capability to perform complex tasks without constant human input This feature was mentioned in 14 Textline reviews.

Ability to break down and plan multi-step processes 14 reviewers of Textline have provided feedback on this feature.

Based on 14 Textline reviews. Works across multiple software systems or databases

As reported in 14 Textline reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 14 Textline reviews.

Makes informed choices based on available data and objectives This feature was mentioned in 14 Textline reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives