--- title: Textline Reviews meta\_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 385 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 385 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews & Product Details Visit Website Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. * * * Product Website Textline Seller [Textline](https://www.g2.com/sellers/textline) Discussions [Textline Community](https://www.g2.com/products/textline/discuss) Languages Supported English Solution Type All-in-One Overview by James K Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) ## Textline Integrations (18) What do users say about integrations? Verified by Textline [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout ](https://www.g2.com/products/help-scout/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout for G Suite ](https://www.g2.com/products/help-scout-for-g-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Livery Coach ](https://www.g2.com/products/livery-coach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Live Chat Messenger ](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sell ](https://www.g2.com/products/zendesk-sell/reviews) Show More ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 5/13/2024 "Great potential" 1.5/5 What do you like best about Textline? It has a very simple UI and some great features if you take the time to learn. There are so many different things you can do if you are creative. There are a lot of resources to help you learn. Review collected by and hosted on G2.com. What do you dislike about Textline? Occasional service interruptions/carrier violations that can take hours to resolve. Convoluted processes. For the cost, I'd expect better service in tickets and generally across the board we would feel better with a dedicated rep rather than nameless messaging. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Unified inboxes and integration with our CRM software make it a breeze to see where people are talking to us. Tags and automations are helpful. Review collected by and hosted on G2.com. Show More Response from Ally Schuchert of Textline [Editedit](https://www.g2.com/survey_responses/textline-review-9645246/official_response/edit) We're glad to hear that you appreciate Textline's simple UI and great features. We understand the frustration with occasional service interruptions and convoluted processes, and we're constantly working to improve our service and streamline our processes. We appreciate your feedback and will take it into consideration as we continue to enhance our platform. Best, Ally Current UserValidated ReviewerIncentivizedSource: Seller invite ![Myranda W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Myranda W.") MW Myranda W. Recruiter Small-Business (50 or fewer emp.) 7/28/2022 "Hard to verify (Canadian) company" 2/5 What do you like best about Textline? Very user-friendly and easy to figure out. Review collected by and hosted on G2.com. What do you dislike about Textline? We were having a lot of our texts flagged as spam, so we tried to verify our company through Textline, but it was unsuccessful and ultimately a waste of time and money (I think because the verification process is only for U.S. companies). Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? When we were using Textline, and the texts were going through, we were using it to reach candidates about their job applications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Textline? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Textline ](https://www.g2.com/products/textline/discussions/new) GU Guest User • Last activity over 1 year ago Is Textline good? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-textline-good) [ View all Discussions ](https://www.g2.com/products/textline/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) Textline Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60afb17a140eb5f303e5de227137a80c/heymarket.png "Product Avatar Image") Heymarket Business Text Messaging 4.6/5(441) [ Compare Now ](https://www.g2.com/compare/heymarket-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83c4708dc639d3805ac8702e97f64131/salesmsg.png "Product Avatar Image") Salesmsg 4.7/5(414) [ Compare Now ](https://www.g2.com/compare/salesmsg-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-textline) ##### ##### Textline Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler Conversational Platform Personalization Omnichannel Contextual Engagement Support Automation Intelligent Routing Seamless Escalation Transcripts Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/textline/features) ## Top-Rated Alternatives [ ![Salesmsg](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesmsg") Salesmsg 4.7/5(414) ](https://www.g2.com/products/salesmsg/reviews) [ ![Heymarket](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heymarket") Heymarket 4.6/5(441) ](https://www.g2.com/products/heymarket/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ View All Alternatives ](https://www.g2.com/products/textline/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing) [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What enterprise DNS security tools integrate cleanly with Active Directory so user-based policy enforcement works without a separate identity integration project?](https://www.g2.com/discussions/what-enterprise-dns-security-tools-integrate-cleanly-with-active-directory-so-user-based-policy-enforcement-works-without-a-separate-identity-integration-project)[Most reliable virtual event platforms with networking features](https://www.g2.com/discussions/most-reliable-virtual-event-platforms-with-networking-features)[Which board software has the best features for executives](https://www.g2.com/discussions/which-board-software-has-the-best-features-for-executives) [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Which ERM platforms can actually show a measurable return on investment within 90 days rather than becoming a long-term IT project?](https://www.g2.com/discussions/which-erm-platforms-can-actually-show-a-measurable-return-on-investment-within-90-days-rather-than-becoming-a-long-term-it-project)[Pros and Cons Details](https://www.g2.com/products/textline/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)