--- title: Textline Reviews meta_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 381 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 381 scale: '5' date_modified: '2026-07-22' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 381 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. (94 reviews) - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. (91 reviews) - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. (89 reviews) - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. (62 reviews) - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. (61 reviews) - Text Messaging (53 reviews) - Response Speed (49 reviews) - Easy Communication (48 reviews) - Notifications (41 reviews) - Automation (40 reviews) **What users dislike:** - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. (26 reviews) - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. (22 reviews) - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. (16 reviews) - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. (15 reviews) - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. (14 reviews) - Users find the **learning curve challenging** , especially with blocking contacts and department registration. (12 reviews) - Limited Customization (12 reviews) - Expensive (11 reviews) - Users face **SMS issues** like unexplained errors and lack of notifications when messages fail to send. (11 reviews) - Login Issues (10 reviews) ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+11%3A35%3A24+-0500&secure%5Bsession_id%5D=4f3dc430-c42f-40a9-986d-e1df24a93d24&secure%5Btoken%5D=ffa0cfef0f61b344c941f5468562c58950650b37a386b02a291f7702f20ae01c&format=llm_user) ## Textline Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Help Scout for G Suite](https://www.g2.com/products/help-scout-for-g-suite/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Livery Coach](https://www.g2.com/products/livery-coach/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [MasterMind TMS](https://www.g2.com/products/mastermind-tms/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Live Chat Messenger](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) ## Textline Features **Online Marketing** - Dynamic Content - Mobile Optimized **Messenger** - Live Chat **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Two way messaging **Customer Support** - Text **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Campaign Analysis - Custom Dashboards **Communication** - Pop-up Chat - Notifications **Channels** - Social Media - Website - Text Message (SMS) **Survey Customization** - Branching/Skip Logic - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Features** - Integrated App - SMS - Confirmation and Cancellation ## Top Textline Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (404 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)