Help Scout for G Suite Reviews & Product Details

Help Scout for G Suite Overview

What is Help Scout for G Suite?

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

Help Scout for G Suite Details
Product Description

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.


Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
12,183 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
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Help Scout for G Suite Reviews

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Business Development Account Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The option to set templates for standardized responses makes getting through hundreds of emails each day incredibly easy. Review collected by and hosted on G2.com.

What do you dislike?

So far we haven't seen any downsides, which is nice. The interface is simple, and we really enjoy it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a simple way to help cut down on time consuming, repetitive emails, definitely give Help Scout a chance. Its ease of use and friendly interface makes it a dream come true! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is a HUGE time saver. It used to take one person most of their day to get through all of the emails we get, but now it can be done in only an hour or so. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I now have the ability to provision/deprovision/add and set privileges to my team accessibility to our help desk all from one dashboard. Review collected by and hosted on G2.com.

What do you dislike?

I think this application could improve with expanding access into the entire G Suite enterprise. My organization shops by price, Drive integration would be a game changer locking our organization into a long term relationship with Help Scout Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Working in Healthcare our organization strives to reach the US Governmental standards NIST. Allowing Help Scout to integrate into G Suite allows us to manage our users more efficiently and in one-large 'swoop' rather than changing privileges in multiple setting locations. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to keep track of client requests in one place, I appreciate there are tags on every ticket so that it can be sorted and keeps everything pre-organized for me! We were able to migrate all of our past tickets into helpdesk without any issues from the previous platform. Review collected by and hosted on G2.com.

What do you dislike?

If I'm looped into an existing chain at times it can be glitchy, but no major concerns with this! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Works well with GSuite if you're already using google products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This product ensures that we are able to keep track of and respond to our clients in a timely manner. We like that each ticket has a rating associated with every email, rather than only asking the question once, it helps us deal with any unsatisfied clients and prioritize their issues. Review collected by and hosted on G2.com.

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Owner
Apparel & Fashion
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Being able to use our g suite email to help manage customer support was huge. People already know it and we didn't haven't to change anything in our campaigns or websites. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it is a little delayed but it is rare and manageable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it to help provide a more seamless customer experience. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Help scout is very user friendly and easy to learn for new employees. I used this while working as a short term temp in customer support for a remote company. Working from home meant I had to learn the software quickly on my own without being able to just ask a coworker questions all the time. This was so easy to use and learn quickly Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything negative to say about Help Scout Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy for multiple support reps to manage one or more inboxes. Tagging conversations for specialists to get to trickier ones and adding internal notes makes this even better Review collected by and hosted on G2.com.

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IE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

A good alternative to manage internal (CRM) mails. Especially for customer support departments. Review collected by and hosted on G2.com.

What do you dislike?

The program is not solid. It crashed frequently on critical points as send/receiving emails Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multiple users accessing the same email point of contact. Help Scout help you to keep track on email traffic and allows users to see who is working on a task. Review collected by and hosted on G2.com.

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