1. [Home](https://www.g2.com/) 2. ... 3. [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) 4. [800.com Discussions](https://www.g2.com/products/800-com/discuss) [ ![800.com](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6cc3a7a7ede5ab266bda091ccc8b748a/800-com.png "800.com") ![Reward for good 800.com reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38319/medal.svg "Reward for good 800.com reviews") ](/products/800-com/reviews) # 800.com Discussions Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. - **4** discussions - · **100%** answered - · **5** participants ![800.com](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6cc3a7a7ede5ab266bda091ccc8b748a/800-com.png "800.com") 800.com Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **4** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+800.com+used+for%3F&title=What+is+800.com+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-800-com-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+800.com+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-800-com-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-800-com-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+800.com+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-800-com-used-for%0aWhat+is+800.com+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+800.com+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-800-com-used-for%0aWhat+is+800.com+used+for%3F) - Copy link - [ ## What is 800.com used for? ](/discussions/what-is-800-com-used-for) What is 800.com used for? [ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/what-is-800-com-used-for) KM Loading... [Kevin M.](https://www.g2.com/users/363619a1-f2c8-48e2-9844-f5cf24ee51c8 "Kevin M.") • over 4 years ago Financial Coach More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=I+would+really+like+to+initiate+calls+and+texts+from+my+mobile+phone+using+the+800.com+CLID+on+both+voice+calls+and+text+messages+%28SMS%29.&title=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r%0aI+would+really+like+to+initiate+calls+and+texts+from+my+mobile+phone+using+the+800.com+CLID+on+both+voice+calls+and+text+messages+%28SMS%29.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r%0aI+would+really+like+to+initiate+calls+and+texts+from+my+mobile+phone+using+the+800.com+CLID+on+both+voice+calls+and+text+messages+%28SMS%29.) - Copy link - [ ## When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID? ](/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) I would really like to initiate calls and texts from my mobile phone using the 800.com CLID on both voice calls and text messages (SMS). [ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) ![Dean S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean S.") DS Loading... [Dean S.](https://www.g2.com/users/7a07d078-398d-4030-9e98-3cc885ca3846 "Dean S.") • over 4 years ago Mortgage Advisor at Loan Warehouse & Managing Director at Greenbox Realty More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Unitel+has+a+feature+to+receive+texts+band+respond+only+to+received+texts.&title=Is+there+a+plan+to+allow+texting+to+and+from+the+800.com&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-there-a-plan-to-allow-texting-to-and-from-the-800-com) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Is+there+a+plan+to+allow+texting+to+and+from+the+800.com&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-there-a-plan-to-allow-texting-to-and-from-the-800-com&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-there-a-plan-to-allow-texting-to-and-from-the-800-com) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Is+there+a+plan+to+allow+texting+to+and+from+the+800.com&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-there-a-plan-to-allow-texting-to-and-from-the-800-com%0aUnitel+has+a+feature+to+receive+texts+band+respond+only+to+received+texts.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Is+there+a+plan+to+allow+texting+to+and+from+the+800.com&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-there-a-plan-to-allow-texting-to-and-from-the-800-com%0aUnitel+has+a+feature+to+receive+texts+band+respond+only+to+received+texts.) - Copy link - [ ## Is there a plan to allow texting to and from the 800.com ](/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) Unitel has a feature to receive texts band respond only to received texts. [ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) KM Loading... [Kevin M.](https://www.g2.com/users/363619a1-f2c8-48e2-9844-f5cf24ee51c8 "Kevin M.") • over 6 years ago Financial Coach More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=I+would+really+like+to+initiate+calls+and+texts+from+my+mobile+phone+using+the+800.com+CLID+on+both+voice+calls+and+text+messages+%28SMS%29.&title=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid%0aI+would+really+like+to+initiate+calls+and+texts+from+my+mobile+phone+using+the+800.com+CLID+on+both+voice+calls+and+text+messages+%28SMS%29.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=When+i+send+an+SMS+via+the+web+portal%2C+I+receive+an+email+of+the+inbound+message.+Is+there+a+way+to+reply+from+the+email+or+my+connected+cell+phone+with+the+800.com+CLID%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid%0aI+would+really+like+to+initiate+calls+and+texts+from+my+mobile+phone+using+the+800.com+CLID+on+both+voice+calls+and+text+messages+%28SMS%29.) - Copy link - [ ## When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID? ](/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) I would really like to initiate calls and texts from my mobile phone using the 800.com CLID on both voice calls and text messages (SMS). [ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) ## Browse by popular topics [Inbound Call Tracking Software](/products/800-com/discuss?filters%5Btags%5D%5B%5D=inbound-call-tracking-software)