---
title: 800.com Reviews
meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1020 reviews by the users' company size, role or industry
  to find out how 800.com works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 1020
  scale: '5'
date_modified: '2026-08-11'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# 800.com Reviews
**Vendor:** 800.com  
**Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 1,020
## About 800.com
Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems.



## 800.com Pros & Cons
**What users like:**

- Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. (301 reviews)
- Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. (232 reviews)
- Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. (168 reviews)
- Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. (141 reviews)
- Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. (112 reviews)
- Reliability (109 reviews)
- Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews)
- Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews)
- Simple (91 reviews)
- Affordable (75 reviews)

**What users dislike:**

- Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. (50 reviews)
- Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. (25 reviews)
- Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. (25 reviews)
- Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. (25 reviews)
- Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. (20 reviews)
- Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews)
- Limited Integration (18 reviews)
- Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews)
- Integration Issues (14 reviews)
- Limited Options (14 reviews)

## 800.com Reviews
  ### 1. Hard to setup, works, but sort of pricey

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 29, 2023

**What do you like best about 800.com?**

Now that it is all setup and working, I don't have many complaints. Works well and has a good app for your phone to check messages and make and receive calls.

**What do you dislike about 800.com?**

My account was held up for over a week for verification. Texting (SMS) still doesn't work but I didn't need that feature. Cost is pretty high for just a voicemail service, which is my main use for it.

**What problems is 800.com solving and how is that benefiting you?**

Allows us to have a memorable toll free number to provide voicemail to leave us a message for us to then call them back.

**Official Response from Annie Argueta:**

> We are very sorry you had a bad experience with us. As we continue to grow and improve, your feedback is very important to us.


## 800.com Discussions
  - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote
  - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote
  - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote
  - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment

- [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A31%3A22+-0500&secure%5Bsession_id%5D=10139434-39d3-45ec-b710-b24c49b7e025&secure%5Btoken%5D=c8f2d561e70bbd861dee2de58b71cdf8ba88ec79c4ed6070c537e759b6d45e34&format=llm_user)
## 800.com Integrations
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## 800.com Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Phone Number Management**
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers

**Calling**
- Record Calls
- Call Types
- Click-to-Call
- Auto Dialer

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Tracking**
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution
- Activity Tracking
- Conversion Tracking
- ROI Tracking

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data
- Contact Management

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Analytics**
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence
- Real-Time Reporting

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking
- AI/Machine Learning

**SMS Platform**
- Reporting
- Marketing Automation
- White Label
- API Integration
- QR Codes

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Additional Functionality**
- Meeting Management
- AI Copilot
- Reminders
- Recommendations
- Lead Distribution
- Workflow Management
- Performance Management
- Dashboard
- Email Management
- Lead Management
- Activity Tracking
- Email Templates
- Third-Party Integrations
- Customizable Fields
- Sales Pipeline Management
- Generative AI
- Automatic Call Distribution
- Call Monitoring
- Lead Capture
- Deal Management
- Call List Management
- Multi-Channel Communication
- Call Recording
- For Contact Centers
- CRM
- Data Management
- Calendar Management
- Chat/Messaging
- Lead Qualification
- API
- Task Management
- Interaction Tracking
- Reporting & Statistics

**Call Routing**
- IVR
- Call Scheduling
- Geo-Routing
- Call Routing

**Administration**
- Martech Integrations
- Privacy, Security, and Compliance
- Performance and Reliability

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Agentic AI - Inbound Call Tracking**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Computer Telephony Integration

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Activity Dashboard
- Campaign Analytics
- Automatic Call Distribution
- Lead Capture
- Real-Time Analytics
- API
- CRM
- Call List Management
- Real-Time Monitoring
- Campaign Management
- Voice Mail
- Call Scoring
- Call Whispering
- Data Import/Export
- Generative AI
- Multi-Campaign
- Call Tracking Metrics
- Monitoring
- Lead Generation
- AI Copilot
- Call Transcription
- Call Center Management
- Predictive Dialer
- Lead Management
- Customizable Reports
- Contact Management
- Caller ID
- Auto-Dialer
- Call Disposition
- Performance Management
- Call Scripting
- Lead Qualification
- Call Transfer
- Reporting & Statistics
- Alerts/Notifications
- Call Monitoring

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

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