To make multiple phones ring simultaneously, you have to pay $10 extra for a service they call "call blast" - I did not take off any points for that because I was aware of this going in and I paid the $10 (by the way, other companies don't charge this). But this feature absolutely will not work. When someone rings your business phone, NONE of the phones ring. I have spent countless hours with customer service + did troubleshooting myself, and nobody has been able to fix this. They have escalated to their supervisors and supervisors of supervisors and the supervisors have not fixed it either. Their customer service reps are poorly trained and barely know how to use the admin panel. One time, the person just took off the simultaneous call feature from my account, and pretended like he's fixed my problem.
So as an emergency measure, until I port number to another provider, I turned off call blast and forwarded the calls to my cell phone only. At first it worked. But somehow, magically, that broke too. When someone calls my business line, calls go straight to voicemail. My phone will NOT ring.
I gave grasshopper plenty of chances to get their act together, but they could not do one simple thing right: make my business phone forward to my cell phone. Somehow, some way, their system breaks and you won't receive your important calls.
Thank goodness I have requested my number to be ported to another provider.
If you want to miss calls, if you want your customers' calls to go straight to voicemail, then grasshopper is perfect for you. If you want to have trouble-free service, look elsewhere. Review collected by and hosted on G2.com.