Compare 800.com and CallRail 
Featured Products
At a Glance
Market Segments
Small-Business (86.5% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$50.00 Per Month
Starting at $50.00 Per Month
800.com
Star Rating
(883)4.7 out of 5
Market Segments
Small-Business (86.5% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Browse all 4 pricing plansCallRail
Star Rating
(1,658)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in providing detailed insights into marketing campaign performance, with users highlighting its ability to track calls, messages, and form submissions effectively. This feature helps businesses optimize their marketing efforts and understand which ads and keywords are driving engagement.
- Users say that 800.com offers a straightforward setup process, making it easy for new users to get started. Reviewers appreciate the step-by-step guidance during onboarding, which helps them feel confident in using the service right away.
- According to verified reviews, CallRail is praised for its user-friendly interface, with many users noting that the platform is not overcomplicated and that everything is easy to find. This simplicity is a significant advantage for teams looking to streamline their call tracking processes.
- Reviewers mention that while 800.com is easy to use and has no hidden fees, some users express confusion about how to utilize certain features, such as tracking spam calls. This indicates that while the platform is accessible, there may be a learning curve for some functionalities.
- G2 reviewers highlight CallRail's strong customer support, with users reporting positive experiences when seeking assistance. Many have found the support team to be incredibly helpful, which enhances the overall user experience and trust in the product.
- Users note that 800.com provides a flat pricing model, which is seen as a valuable feature compared to competitors that may have hidden fees. This transparency in pricing is appreciated by users who want to avoid unexpected costs while managing their communication services.
Pricing
Entry-Level Pricing
800.com
Starter
$50.00
Per Month
For emerging businesses
- 5 Business Numbers
- 5 Users
- 500 Call Minutes
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
800.com
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
9.4
656
9.0
1,296
Ease of Use
9.4
671
9.0
1,309
Ease of Setup
9.4
594
9.0
1,060
Ease of Admin
9.5
415
9.1
1,022
Quality of Support
9.3
582
8.8
1,168
Has the product been a good partner in doing business?
9.4
412
9.2
1,006
Product Direction (% positive)
8.8
632
8.9
1,248
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
162
|
Verified
Not enough data
8.2
169
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.4
146
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Text Messaging
8.3
67
Not enough data
8.5
66
Not enough data
8.0
63
Not enough data
8.5
63
Not enough data
Feature Not Available
Not enough data
7.8
64
Not enough data
8.4
63
Not enough data
8.1
62
Not enough data
SMS Platform
8.5
62
Not enough data
8.6
62
Not enough data
8.0
62
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
60
Not enough data
Agentic AI - SMS Marketing
8.0
18
Not enough data
7.6
19
Not enough data
7.6
18
Not enough data
7.5
18
Not enough data
7.3
17
Not enough data
8.1
18
Not enough data
Channels
Not enough data
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
70
Not enough data
8.0
64
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.7
67
Not enough data
8.6
62
Not enough data
8.4
59
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Agentic AI - Contact Center
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Administrative
Not enough data
8.4
69
Not enough data
8.9
78
Not enough data
8.7
80
Not enough data
8.7
73
Not enough data
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
201
|
Verified
Reporting
Not enough data
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Analytics
Not enough data
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
199
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
Not enough data
8.0
10
Not enough data
7.7
10
Calling
Not enough data
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Contacts
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Insights
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.6
436
9.0
559
9.2
537
8.7
457
8.3
418
8.4
389
Tracking
8.5
415
8.7
513
8.1
392
8.9
496
8.1
390
8.7
429
Analytics
8.6
449
8.9
559
8.9
451
9.2
547
8.5
410
8.5
493
8.2
389
8.3
303
Call Routing
8.7
435
8.1
351
8.4
397
8.0
320
8.1
381
7.9
301
Administration
7.9
368
7.9
262
8.9
410
8.7
304
9.1
477
8.9
359
Agentic AI - Inbound Call Tracking
7.9
136
7.4
53
7.8
136
7.7
55
7.9
134
7.7
54
Marketing Operations
Not enough data
8.3
197
Not enough data
8.8
211
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Campaign Activity
Not enough data
8.4
197
Not enough data
8.5
227
Not enough data
7.8
178
Not enough data
8.3
196
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Categories
Categories
Shared Categories
800.com and CallRail are categorized as Inbound Call Tracking, AI Voice Assistants, and Outbound Call Tracking
Unique Categories
800.com is categorized as SMS Marketing
CallRail is categorized as Conversation Intelligence, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Contact Center, and Live Chat
Reviews
Reviewers' Company Size
800.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
7.6%
Retail
6.8%
Marketing and Advertising
4.3%
Consulting
3.9%
Financial Services
3.7%
Other
73.6%
Marketing and Advertising
35.1%
Real Estate
8.5%
Construction
7.3%
Hospital & Health Care
4.1%
Legal Services
3.5%
Other
41.5%
Alternatives
Discussions
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
KM
Well, you have a good question. I have been hoping 800.com would be developing an app to accomplish this from a cell phone, but to date not so. One option...Read more
Is there a plan to allow texting to and from the 800.com
1 Comment
TE
Yes, Dean. We actually have Business SMS as part of the Inbox in the app. Here you can text your customers via SMS. All interactions which it be Call or SMS...Read more
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
JS
YesRead more
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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