Compare 800.com and CallRail 
At a Glance
Market Segments
Small-Business (86.9% of reviews)
Small-Business (74.4% of reviews)
Entry-Level Pricing
$50.00 Per Month
$55.00 Per Month
800.com
Star Rating
(925)4.7 out of 5
Market Segments
Small-Business (86.9% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Browse all 4 pricing plansCallRail
Star Rating
(1,715)4.5 out of 5
Market Segments
Small-Business (74.4% of reviews)
Pros & Cons
Entry-Level Pricing
$55.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in call tracking capabilities, with users highlighting its ability to generate detailed reports on customer interactions and campaign performance. This feature is particularly beneficial for businesses looking to optimize their marketing efforts.
- Users say that 800.com provides a seamless all-in-one communication system, allowing for effective management of both messages and calls. Reviewers appreciate the convenience of having a toll-free number, which enhances customer accessibility.
- According to verified reviews, CallRail's user interface is praised for its simplicity and ease of navigation. Users find it straightforward to port phone numbers and access various features, which contributes to a smoother onboarding experience.
- Reviewers mention that 800.com is particularly useful for small businesses, as it helps separate business and personal communications effectively. Users appreciate the app's functionality that allows clients to reach them during business hours without interfering with personal use.
- G2 reviewers highlight that while CallRail has a strong overall satisfaction score, its support quality is slightly lower compared to 800.com. Users of 800.com commend the timely resolution of issues and the accuracy of information provided by their support team.
- Users report that CallRail's advanced reporting features are a standout, enabling businesses to track the effectiveness of various marketing campaigns. This capability is essential for those looking to make data-driven decisions, although some users feel that the platform could improve in its outbound call tracking functionalities.
Pricing
Entry-Level Pricing
800.com
Starter
$50.00
Per Month
For emerging businesses
- 5 Business Numbers
- 5 Users
- 500 Call Minutes
CallRail
Lead Tracking
$55.00
Per Month
Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis
Free Trial
800.com
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
9.4
678
9.0
1,332
Ease of Use
9.4
694
9.0
1,346
Ease of Setup
9.4
616
9.0
1,096
Ease of Admin
9.5
416
9.1
1,023
Quality of Support
9.3
603
8.8
1,198
Has the product been a good partner in doing business?
9.4
413
9.2
1,007
Product Direction (% positive)
8.8
654
8.9
1,276
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Call Analytics
Not enough data
9.3
189
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.6
168
|
Verified
Not enough data
8.3
171
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.3
145
|
Verified
Not enough data
8.2
148
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Text Messaging
8.3
68
Not enough data
8.5
67
Not enough data
8.0
64
Not enough data
8.5
64
Not enough data
Feature Not Available
Not enough data
7.8
65
Not enough data
8.4
64
Not enough data
8.1
63
Not enough data
SMS Platform
8.5
63
Not enough data
8.7
63
Not enough data
8.0
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
61
Not enough data
Agentic AI - SMS Marketing
8.0
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.6
19
Not enough data
7.2
18
Not enough data
8.0
19
Not enough data
Channels
Not enough data
8.7
82
Not enough data
8.2
58
Not enough data
7.6
57
Not enough data
7.9
71
Not enough data
8.1
65
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.7
68
Not enough data
8.6
63
Not enough data
8.4
60
Not enough data
8.2
64
Not enough data
Feature Not Available
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
8.1
58
Agentic AI - Contact Center
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Administrative
Not enough data
8.4
70
Not enough data
8.9
80
Not enough data
8.7
82
Not enough data
8.7
74
Not enough data
Feature Not Available
Attribution Modeling
Not enough data
8.7
200
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
148
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
8.7
205
|
Verified
Not enough data
8.6
202
|
Verified
Reporting
Not enough data
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
219
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
212
|
Verified
Not enough data
8.6
212
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
214
|
Verified
Analytics
Not enough data
8.5
206
|
Verified
Not enough data
8.5
229
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
201
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
Not enough data
8.0
10
Not enough data
7.7
10
Calling
Not enough data
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Contacts
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Insights
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.5
439
9.1
574
9.3
547
8.8
465
8.4
420
8.4
395
Tracking
8.5
418
8.7
521
8.1
393
8.9
502
8.1
391
8.7
435
Analytics
8.6
454
8.9
565
8.9
456
9.3
557
8.5
412
8.5
502
8.2
393
8.3
308
Call Routing
8.7
439
8.1
353
8.4
398
8.0
320
8.1
382
7.9
301
Administration
7.9
370
7.9
266
8.9
415
8.7
304
9.1
488
8.8
364
Agentic AI - Inbound Call Tracking
7.9
137
7.4
53
7.8
137
7.7
57
7.9
136
7.7
54
Marketing Operations
Not enough data
8.3
199
Not enough data
8.8
215
Not enough data
8.4
189
Not enough data
8.9
200
Not enough data
7.8
177
Not enough data
7.6
152
Campaign Activity
Not enough data
8.4
199
Not enough data
8.5
230
Not enough data
7.8
178
Not enough data
8.3
197
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Categories
Categories
Shared Categories
800.com and CallRail are categorized as Inbound Call Tracking, AI Voice Assistants, and Outbound Call Tracking
Unique Categories
800.com is categorized as SMS Marketing
CallRail is categorized as Conversation Intelligence, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Contact Center, and Live Chat
Reviews
Reviewers' Company Size
800.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
7.4%
Retail
6.8%
Consulting
4.6%
Marketing and Advertising
4.2%
Financial Services
3.8%
Other
73.2%
Marketing and Advertising
35.1%
Real Estate
8.4%
Construction
7.2%
Hospital & Health Care
4.1%
Consumer Services
3.7%
Other
41.5%
Discussions
What is 800.com used for?
1 Comment
LD
It's an IP phone service that gives you the professional business number without the high phone cost because it's all online/virtual. Read more
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
JS
YesRead more
Is there a plan to allow texting to and from the 800.com
1 Comment
TE
Yes, Dean. We actually have Business SMS as part of the Inbox in the app. Here you can text your customers via SMS. All interactions which it be Call or SMS...Read more
What is CallRail used for?
2 Comments
WC
CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. Read more
How do I cancel CallRail?
1 Comment
PH
1. Click the My Account Icon in the top left.
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment...Read more
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