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At a Glance
Market Segments
Small-Business (88.7% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Starting at $19.00 Per Month
Starting at $50.00 Per Month
800.com
Star Rating
(779)4.7 out of 5
Market Segments
Small-Business (88.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $19.00 Per Month
Browse all 3 pricing plansCallRail
Star Rating
(1,621)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in Call Recording, scoring 9.3, which reviewers mention provides high-quality audio and easy access to recorded calls for training and quality assurance. In contrast, 800.com scores 8.8 in this area, indicating a solid but slightly less robust offering.
- Reviewers mention that CallRail's Local Phone Numbers feature scores 9.1, allowing businesses to establish a local presence effectively. However, 800.com scores lower at 8.5, which may impact small businesses looking to enhance local engagement.
- Users on G2 highlight that CallRail's Ease of Setup and Ease of Use both score 9.0, making it user-friendly for small businesses. In comparison, 800.com shines slightly brighter with scores of 9.4 in both categories, suggesting a more intuitive onboarding experience.
- Reviewers say that CallRail's Quality of Support is rated at 8.8, with many praising the responsiveness and helpfulness of the support team. Conversely, 800.com scores higher at 9.3, indicating a more favorable perception of their customer service.
- G2 users report that CallRail's Multi-Channel Call Attribution feature scores 8.6, which is beneficial for tracking the effectiveness of various marketing channels. However, 800.com falls short with a score of 8.0, suggesting less comprehensive attribution capabilities.
- Users say that CallRail's Performance and Reliability score of 8.9 reflects its consistent uptime and dependable service, while 800.com scores slightly higher at 9.1, indicating a marginally better performance track record according to user feedback.
Pricing
Entry-Level Pricing
800.com
Starter
Starting at $19.00
Per Month
1 Number / 1 user / 1000 Minutes / Mobile App / Yearly Plan Available
- Standard Call Forwarding
- 1 Extension
- 250 SMS/ Texts
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
800.com
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
9.4
612
9.0
1,276
Ease of Use
9.4
627
9.0
1,288
Ease of Setup
9.4
551
9.0
1,040
Ease of Admin
9.5
391
9.1
1,014
Quality of Support
9.4
543
8.8
1,151
Has the product been a good partner in doing business?
9.5
388
9.2
998
Product Direction (% positive)
8.8
590
8.9
1,227
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
Not enough data
8.2
169
|
Verified
Agent Performance Management
Not enough data
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Feature Not Available
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Feature Not Available
8.3
15
Text Messaging
8.3
65
Not enough data
8.6
65
Not enough data
8.1
62
Not enough data
8.7
62
Not enough data
Feature Not Available
Not enough data
7.8
62
Not enough data
8.4
62
Not enough data
8.2
60
Not enough data
SMS Platform
8.7
61
Not enough data
8.7
61
Not enough data
8.1
61
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
59
Not enough data
Agentic AI - SMS Marketing
8.4
17
Not enough data
8.0
18
Not enough data
7.9
17
Not enough data
7.8
16
Not enough data
7.7
16
Not enough data
8.4
16
Not enough data
Channels
Not enough data
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
69
Not enough data
8.0
64
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.7
67
Not enough data
8.6
62
Not enough data
8.4
59
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Agentic AI - Contact Center
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Administrative
Not enough data
8.4
69
Not enough data
8.9
78
Not enough data
8.7
80
Not enough data
8.7
73
Not enough data
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Reporting
Not enough data
8.6
241
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Analytics
Not enough data
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
198
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
Not enough data
8.0
10
Not enough data
7.7
10
Calling
Not enough data
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Contacts
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Insights
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.5
428
9.0
558
9.2
513
8.7
457
8.4
414
8.4
389
Tracking
8.5
409
8.6
505
8.1
389
8.9
495
8.1
386
8.6
417
Analytics
8.7
445
8.9
558
8.9
446
9.2
540
8.5
404
8.5
485
8.2
386
8.3
298
Call Routing
8.7
426
8.1
351
8.4
393
8.0
320
8.1
378
7.9
301
Administration
7.9
360
7.9
257
8.9
407
8.7
304
9.1
452
8.9
355
Agentic AI - Inbound Call Tracking
7.9
134
7.4
53
7.9
134
7.7
55
7.9
132
7.7
54
Marketing Operations
Not enough data
8.2
196
Not enough data
8.8
209
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Campaign Activity
Not enough data
8.4
196
Not enough data
8.5
225
Not enough data
7.8
178
Not enough data
8.3
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Categories
Categories
Shared Categories
800.com and CallRail are categorized as Inbound Call Tracking and Conversation Intelligence
Unique Categories
800.com is categorized as SMS Marketing
CallRail is categorized as AI Voice Assistants, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, Contact Center, and Live Chat
Reviews
Reviewers' Company Size
800.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
7.5%
Retail
7.3%
Marketing and Advertising
4.5%
Consulting
3.6%
Legal Services
3.5%
Other
73.6%
Marketing and Advertising
35.4%
Real Estate
8.6%
Construction
7.4%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.1%
Discussions
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
KM
Well, you have a good question. I have been hoping 800.com would be developing an app to accomplish this from a cell phone, but to date not so. One option...Read more
Is there a plan to allow texting to and from the 800.com
1 Comment
TE
Yes, Dean. We actually have Business SMS as part of the Inbox in the app. Here you can text your customers via SMS. All interactions which it be Call or SMS...Read more
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
JS
YesRead more
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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