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Compare 800.com and CallRail 
Featured Products
At a Glance
Market Segments
Small-Business (88.6% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
$50.00 Per Month
Starting at $50.00 Per Month
800.com
Star Rating
(833)4.7 out of 5
Market Segments
Small-Business (88.6% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Browse all 4 pricing plansCallRail
Star Rating
(1,648)4.5 out of 5
Market Segments
Small-Business (75.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in providing clarity around marketing efforts, with users appreciating its ability to track calls, texts, and form leads effectively. One user noted, "Its call tracking feels like having a detective for your marketing," highlighting its robust analytics capabilities.
- Users say that 800.com offers a cost-effective solution for businesses needing multiple phone options. Reviewers have mentioned that it makes calling different numbers, especially hard-to-access ones, very easy, which can be a significant advantage for users who frequently dial 800 numbers.
- According to verified reviews, CallRail's implementation process is praised for being quick and intuitive, with users specifically noting the helpful onboarding wizard that simplifies setup. This contrasts with 800.com, where some users may find the setup less straightforward.
- Reviewers mention that CallRail's dashboard provides comprehensive insights into various campaigns, including Google Ads, which helps users understand their marketing performance better. In comparison, while 800.com is user-friendly, it may not offer the same depth of analytics that CallRail provides.
- Users highlight that CallRail's quality of support is generally strong, with a satisfaction score that reflects its responsiveness and helpfulness. In contrast, 800.com has received higher praise for its ease of use and setup, indicating that while support is good, it may not be as critical for users who prioritize simplicity.
- G2 reviewers indicate that CallRail has a higher overall satisfaction score, which suggests a more favorable user experience overall. However, 800.com maintains a solid reputation for its affordability and straightforward functionality, making it a viable option for small businesses looking for basic call tracking solutions.
Pricing
Entry-Level Pricing
800.com
Starter
$50.00
Per Month
For emerging businesses
- 5 Business Numbers
- 5 Users
- 500 Call Minutes
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
800.com
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
9.4
644
9.0
1,286
Ease of Use
9.4
659
9.0
1,300
Ease of Setup
9.4
582
9.0
1,051
Ease of Admin
9.5
406
9.1
1,016
Quality of Support
9.4
571
8.8
1,158
Has the product been a good partner in doing business?
9.5
403
9.2
1,000
Product Direction (% positive)
8.8
621
8.9
1,239
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
161
|
Verified
Not enough data
8.2
169
|
Verified
Agent Performance Management
Not enough data
8.4
146
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
138
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Feature Not Available
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Text Messaging
8.3
66
Not enough data
8.5
65
Not enough data
8.0
62
Not enough data
8.5
62
Not enough data
Feature Not Available
Not enough data
7.8
62
Not enough data
8.4
62
Not enough data
8.1
60
Not enough data
SMS Platform
8.5
61
Not enough data
8.7
61
Not enough data
8.0
61
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
59
Not enough data
Agentic AI - SMS Marketing
7.9
17
Not enough data
7.6
18
Not enough data
7.5
17
Not enough data
7.4
16
Not enough data
7.2
16
Not enough data
8.0
16
Not enough data
Channels
Not enough data
8.7
80
Not enough data
8.2
56
Not enough data
7.5
55
Not enough data
7.8
68
Not enough data
8.0
63
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.7
66
Not enough data
8.6
61
Not enough data
8.4
58
Not enough data
8.2
62
Not enough data
Feature Not Available
Not enough data
8.2
59
Not enough data
8.2
56
Not enough data
8.0
57
Agentic AI - Contact Center
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Administrative
Not enough data
8.4
68
Not enough data
8.9
77
Not enough data
8.7
79
Not enough data
8.7
72
Not enough data
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
201
|
Verified
Reporting
Not enough data
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
208
|
Verified
Not enough data
8.6
217
|
Verified
Not enough data
8.4
212
|
Verified
Agentic AI - Lead Capture
Not enough data
8.1
22
Not enough data
8.0
21
Data Capture
Not enough data
8.3
210
|
Verified
Not enough data
8.6
210
|
Verified
Not enough data
8.0
174
|
Verified
Not enough data
8.5
211
|
Verified
Analytics
Not enough data
8.5
204
|
Verified
Not enough data
8.5
226
|
Verified
Customization
Not enough data
8.2
167
|
Verified
Not enough data
8.3
173
|
Verified
Not enough data
7.8
162
|
Verified
Not enough data
8.4
198
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
Not enough data
8.0
10
Not enough data
7.7
10
Calling
Not enough data
9.2
42
Not enough data
8.6
39
Not enough data
8.8
41
Not enough data
8.5
39
Not enough data
8.0
9
Contacts
Not enough data
8.4
41
Not enough data
8.1
42
Not enough data
8.6
39
Insights
Not enough data
8.0
41
Not enough data
8.3
41
Not enough data
8.4
38
Not enough data
7.5
35
Not enough data
7.7
35
Not enough data
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.6
435
9.0
557
9.3
529
8.7
456
8.4
417
8.4
388
Tracking
8.5
413
8.6
508
8.1
391
8.9
495
8.1
389
8.6
426
Analytics
8.6
448
8.9
557
8.9
450
9.2
542
8.5
409
8.5
491
8.2
388
8.3
302
Call Routing
8.7
432
8.1
350
8.4
395
8.0
319
8.1
380
7.9
300
Administration
7.9
366
7.9
260
8.9
409
8.7
303
9.1
471
8.9
357
Agentic AI - Inbound Call Tracking
7.9
135
7.3
52
Feature Not Available
7.6
54
7.9
133
7.6
53
Marketing Operations
Not enough data
8.2
194
Not enough data
8.8
209
Not enough data
8.4
186
Not enough data
8.9
196
Not enough data
7.8
175
Not enough data
7.5
149
Campaign Activity
Not enough data
8.4
195
Not enough data
8.5
225
Not enough data
7.8
176
Not enough data
8.3
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.4
24
Not enough data
7.6
26
Not enough data
7.5
23
Categories
Categories
Shared Categories
800.com and CallRail are categorized as Inbound Call Tracking and Conversation Intelligence
Unique Categories
800.com is categorized as SMS Marketing
CallRail is categorized as AI Voice Assistants, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, Contact Center, and Live Chat
Reviews
Reviewers' Company Size
800.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
7.6%
Retail
7.0%
Marketing and Advertising
4.3%
Consulting
3.9%
Legal Services
3.6%
Other
73.7%
Marketing and Advertising
35.2%
Real Estate
8.5%
Construction
7.3%
Hospital & Health Care
4.1%
Legal Services
3.5%
Other
41.4%
Alternatives
Discussions
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
KM
Well, you have a good question. I have been hoping 800.com would be developing an app to accomplish this from a cell phone, but to date not so. One option...Read more
Is there a plan to allow texting to and from the 800.com
1 Comment
TE
Yes, Dean. We actually have Business SMS as part of the Inbox in the app. Here you can text your customers via SMS. All interactions which it be Call or SMS...Read more
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
JS
YesRead more
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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