800.com Features
Phone Number Management (3)
Local Phone Numbers
As reported in 429 800.com reviews. Generate phone numbers native to a target location
Toll-Free Numbers
Based on 514 800.com reviews. Create toll free numbers for tracking purposes
Port Existing Numbers
Based on 413 800.com reviews. Transfer existing numbers into the call tracking system
Tracking (3)
Visitor & Keyword Tracking
Based on 409 800.com reviews. Record which campaigns and landing pages are converting into phone calls
Dynamic Number Insertion
Assign a unique tracking number to each visitor 388 reviewers of 800.com have provided feedback on this feature.
Multi-Channel Call Attribution
Decipher which marketing channels are converting and most effective This feature was mentioned in 385 800.com reviews.
Call Routing (3)
IVR
Based on 427 800.com reviews. Direct a phone call without the need for a human representative, but instead a voice responder
Call Scheduling
Based on 392 800.com reviews. Route calls based on the time of the day to reach the proper representative
Geo-Routing
As reported in 377 800.com reviews. Route calls based on location to reach the proper representative
Analytics (4)
Call Data
Based on 444 800.com reviews. Provide the representative with caller data upon receiving a phone call
Call Recording
Based on 446 800.com reviews. Offer the ability to capture and replay a conversation for further information
Advanced Reporting
Based on 404 800.com reviews. Prepare detailed reports regarding call data by source, keyword, or landing page
Conversation Intelligence
Uses machine learning to analyze conversations and optimize call performance 385 reviewers of 800.com have provided feedback on this feature.
Call Analytics (4)
Call Recording
Records sales calls and facilitates playback
Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification
Leverages analytics to qualify and score calls in real time
Agent Performance Management (3)
Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
Speech-to-Text
Transcribes sales calls from speech to text
Artificial Intelligence
Utilizes artificial intelligence technology to discover insights within recorded sales calls
Text Messaging (7)
Bulk SMS
Based on 65 800.com reviews. Enables users to send mass text message campaigns
Two-Way Text Messaging
Facilitates two-way text messaging to encourage consumer engagement and loyalty This feature was mentioned in 65 800.com reviews.
Text Scheduler
Provides the ability to schedule single or bulk text messages to recipients on a specific date and time 62 reviewers of 800.com have provided feedback on this feature.
Automatic Replies
Provides automatic text message replies to recipients This feature was mentioned in 62 800.com reviews.
MMS Marketing
As reported in 62 800.com reviews. Sends out multimedia via text messages, such as coupons, pictures, and audio
Personalization
Offers features for personalizing text messages based on customer information or past behavior 62 reviewers of 800.com have provided feedback on this feature.
Transactional SMS
Based on 60 800.com reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages
Administration (3)
Martech Integrations
Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels This feature was mentioned in 360 800.com reviews.
Privacy, Security, and Compliance
Based on 406 800.com reviews. Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR
Performance and Reliability
Based on 457 800.com reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took
SMS Platform (4)
Reporting
Provides pre-built or customizable performance reports This feature was mentioned in 61 800.com reviews.
Automation
Automates tasks and features for added convenience This feature was mentioned in 61 800.com reviews.
White Label
Offers a white labeling service for agencies or resellers to customize platform branding 61 reviewers of 800.com have provided feedback on this feature.
API Integration
Facilitates the integration of text messaging into existing business applications through an SMS gateway API 59 reviewers of 800.com have provided feedback on this feature.
Generative AI (1)
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Inbound Call Tracking (3)
Autonomous Task Execution
Based on 133 800.com reviews. Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases 133 reviewers of 800.com have provided feedback on this feature.
Proactive Assistance
As reported in 131 800.com reviews. Anticipates needs and offers suggestions without prompting
Agentic AI - SMS Marketing (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 17 reviewers of 800.com have provided feedback on this feature.
Multi-step Planning
Based on 18 800.com reviews. Ability to break down and plan multi-step processes
Cross-system Integration
Based on 17 800.com reviews. Works across multiple software systems or databases
Natural Language Interaction
Based on 16 800.com reviews. Engages in human-like conversation for task delegation
Proactive Assistance
Based on 16 800.com reviews. Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives 16 reviewers of 800.com have provided feedback on this feature.
Agentic AI - Conversation Intelligence (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting




