800.com Features
Phone Number Management (3)
Local Phone Numbers
As reported in 436 800.com reviews.
Generate phone numbers native to a target location
Toll-Free Numbers
As reported in 530 800.com reviews.
Create toll free numbers for tracking purposes
Port Existing Numbers
As reported in 418 800.com reviews.
Transfer existing numbers into the call tracking system
Tracking (3)
Visitor & Keyword Tracking
As reported in 414 800.com reviews.
Record which campaigns and landing pages are converting into phone calls
Dynamic Number Insertion
392 reviewers of 800.com have provided feedback on this feature.
Assign a unique tracking number to each visitor
Multi-Channel Call Attribution
This feature was mentioned in 390 800.com reviews.
Decipher which marketing channels are converting and most effective
Call Routing (3)
IVR
As reported in 433 800.com reviews.
Direct a phone call without the need for a human representative, but instead a voice responder
Call Scheduling
396 reviewers of 800.com have provided feedback on this feature.
Route calls based on the time of the day to reach the proper representative
Geo-Routing
This feature was mentioned in 381 800.com reviews.
Route calls based on location to reach the proper representative
Analytics (4)
Call Data
449 reviewers of 800.com have provided feedback on this feature.
Provide the representative with caller data upon receiving a phone call
Call Recording
This feature was mentioned in 451 800.com reviews.
Offer the ability to capture and replay a conversation for further information
Advanced Reporting
410 reviewers of 800.com have provided feedback on this feature.
Prepare detailed reports regarding call data by source, keyword, or landing page
Conversation Intelligence
This feature was mentioned in 389 800.com reviews.
Uses machine learning to analyze conversations and optimize call performance
Call Analytics (4)
Call Recording
Records sales calls and facilitates playback
Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification
Leverages analytics to qualify and score calls in real time
Agent Performance Management (3)
Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
Speech-to-Text
Transcribes sales calls from speech to text
Artificial Intelligence
Utilizes artificial intelligence technology to discover insights within recorded sales calls
Text Messaging (7)
Bulk SMS
As reported in 67 800.com reviews.
Enables users to send mass text message campaigns
Two-Way Text Messaging
66 reviewers of 800.com have provided feedback on this feature.
Facilitates two-way text messaging to encourage consumer engagement and loyalty
Text Scheduler
This feature was mentioned in 63 800.com reviews.
Provides the ability to schedule single or bulk text messages to recipients on a specific date and time
Automatic Replies
This feature was mentioned in 63 800.com reviews.
Provides automatic text message replies to recipients
MMS Marketing
This feature was mentioned in 63 800.com reviews.
Sends out multimedia via text messages, such as coupons, pictures, and audio
Personalization
63 reviewers of 800.com have provided feedback on this feature.
Offers features for personalizing text messages based on customer information or past behavior
Transactional SMS
As reported in 61 800.com reviews.
Allows users to establish automated workflows and triggers to deliver transactional text messages
Administration (3)
Martech Integrations
Based on 367 800.com reviews.
Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels
Privacy, Security, and Compliance
As reported in 410 800.com reviews.
Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR
Performance and Reliability
Based on 472 800.com reviews.
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took
SMS Platform (4)
Reporting
62 reviewers of 800.com have provided feedback on this feature.
Provides pre-built or customizable performance reports
Automation
This feature was mentioned in 62 800.com reviews.
Automates tasks and features for added convenience
White Label
This feature was mentioned in 62 800.com reviews.
Offers a white labeling service for agencies or resellers to customize platform branding
API Integration
60 reviewers of 800.com have provided feedback on this feature.
Facilitates the integration of text messaging into existing business applications through an SMS gateway API
Generative AI (1)
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Inbound Call Tracking (2)
Autonomous Task Execution
136 reviewers of 800.com have provided feedback on this feature.
Capability to perform complex tasks without constant human input
Proactive Assistance
Based on 134 800.com reviews.
Anticipates needs and offers suggestions without prompting
Agentic AI - SMS Marketing (6)
Autonomous Task Execution
This feature was mentioned in 18 800.com reviews.
Capability to perform complex tasks without constant human input
Multi-step Planning
As reported in 19 800.com reviews.
Ability to break down and plan multi-step processes
Cross-system Integration
This feature was mentioned in 18 800.com reviews.
Works across multiple software systems or databases
Natural Language Interaction
This feature was mentioned in 17 800.com reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 17 800.com reviews.
Anticipates needs and offers suggestions without prompting
Decision Making
This feature was mentioned in 17 800.com reviews.
Makes informed choices based on available data and objectives
Agentic AI - Conversation Intelligence (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




