--- title: 800.com Reviews meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1021 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1021 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,021 ## About 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. (301 reviews) - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. (232 reviews) - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. (168 reviews) - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. (141 reviews) - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. (50 reviews) - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. (25 reviews) - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. (25 reviews) - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. (25 reviews) - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. Rotten, unethical company! **Rating:** 0.0/5.0 stars **Reviewed by:** Jim B. | Founder, CEO (Consultant), Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about 800.com?** Nothing but a sleazy, unethical company that lies about government regulations. **What do you dislike about 800.com?** Total liars...never met a more unethical company. **What problems is 800.com solving and how is that benefiting you?** Nothing...their website indicates they are selling you a toll-free number. Then when you try to port it out, as is your right, they tell you that they own the number and charge you hundreds of dollars more to get it. **Official Response from Christina Reynolds:** > Hi Jim, I spoke with support and completely understand your frustration with porting out the number. Purchasing a service with 800.com comes with a phone number while using the service. In some cases, this involves us paying for the phone number upfront, which we do not charge for while you have our service. In cases where you want to simply transfer the number to your other service provider, and not have the 800.com service, we give the option to transfer the number. You are correct, depending on the number there is a cost to transfer the number and update the caller of record. After receiving your permission over the phone as well as the signed document, we went through with that process and released the number to your new provider immediately. We certainly apologize for any confusion with the plan purchase. I will look into our user experience and see how we can be more clear about this in the future. We wish you the best of luck in your business. ### 2. Budget-Friendly with Extensive Features **Reviewed by:** Bal S. **Reviewed Date:** October 23, 2025 **What do you like best about 800.com?** I appreciate 800.com for its user-friendly interface and the abundance of functions it offers. Setting things up was straightforward, which I found very appealing. The menu setup for the business account is nicely structured, which enhances my experience. I find the texting and voicemail features particularly useful, as the texting capability stands out as a very good feature. Overall, everything works better with 800.com. Despite my eventual switch to another vendor due to budget considerations, 800.com provided benefits that improved my workflow. Its affordable pricing structure is a major factor in my positive perception, and I would definitely consider repurchasing just for their price. I am impressed enough that I would highly recommend 800.com to others, rating it a perfect 10 out of 10. **What do you dislike about 800.com?** I find the pricing of 800.com to be a limiting factor, which led me to switch to another vendor. Despite its usability and functionality, the cost is a crucial consideration that impacts my overall evaluation of the service. **What problems is 800.com solving and how is that benefiting you?** I find 800.com to be user-friendly with a nice menu setup, enhancing functionality. The voicemail texting feature is easy to use, providing convenience. However, the decision to switch vendors revolved around budget considerations. ### 3. Frequent Issues Overshadow Potential Benefits **Rating:** 0.5/5.0 stars **Reviewed by:** Ciara C. **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** I appreciate that 800.com provides me with an extra phone number that allows me to separate my work calls from personal calls. This feature is beneficial because it helps me maintain a professional boundary while managing customer communications. Being able to call customers through the platform is a crucial aspect that helps my business operations thrive. The ability to keep business communications distinct is valuable for maintaining privacy and organization in my professional life. **What do you dislike about 800.com?** I found the initial setup of 800.com to be very difficult, which was frustrating. Additionally, there are a lot of issues when calling certain carriers, which disrupts my ability to communicate effectively with them. These hiccups in the service diminish its value considerably. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to separate my work and personal calls, and it allows me to call customers. ### 4. Easy Onboarding, But Needs Major Improvements **Rating:** 1.0/5.0 stars **Reviewed by:** Jesus A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about 800.com?** Easy onboarding process and that it is very accessible **What do you dislike about 800.com?** Lots of bugs, occasionally there are issues that disrupt workflows and issues take time to get fixed. **What problems is 800.com solving and how is that benefiting you?** It is separating my personal phone with my work phone so I can generate more trust with my clients ### 5. Deceitful business practices **Rating:** 0.0/5.0 stars **Reviewed by:** Jason K. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about 800.com?** I was actually excited about using this company long term. The website, UX/UI are all clean, HOWEVER they are very deceitful and shady in their practices. **What do you dislike about 800.com?** They hold your numbers hostage by claiming that they are the legal registrants and holders of the account (NO OTHER "phone company" does this.) Then they force to to pay $100 or more ransom per number to release it, if they allow you to at all, which they can simply deny, based on their hidden and unclear "terms and conditions" BUYER BEWARE. I think I'm going to file an FCC complaint, something doesn't seem right. **What problems is 800.com solving and how is that benefiting you?** It didn't help solve anything. It was a big waste of time and money. ### 6. Terrible quality service **Rating:** 1.0/5.0 stars **Reviewed by:** Mark S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about 800.com?** At this point... there is nothing I like about 800.com **What do you dislike about 800.com?** all aspects of 800.com. Terrible quality service and customer follow up **What problems is 800.com solving and how is that benefiting you?** Poor quality service, follow up and connection ### 7. UNSCRUPULOUS **Rating:** 0.0/5.0 stars **Reviewed by:** Zachary Z. | IT dept, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about 800.com?** Easy to setup. Easy to use. Never had technical issues. **What do you dislike about 800.com?** First year was fine. Then I noticed they charged my credit card a lot of money. It would seem that they changed their pricing structure and just assumed they can upsell me to a higher plan that costs twice the money. Seems clearly unscrupulous. Took it on the chin and moved on to another telephony company. **What problems is 800.com solving and how is that benefiting you?** International freecall lines. ### 8. They hold your numbers hostage. If you try and switch they charge hundreds of dollars per number. **Rating:** 1.0/5.0 stars **Reviewed by:** Jon G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about 800.com?** Easy to buy numbers, but very hard to port out. **What do you dislike about 800.com?** Costs are high. Also, if you want to transfer a number out it will cost you a lot of money. **What problems is 800.com solving and how is that benefiting you?** We use 800.com for some toll-free numbers that we setup for a client. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review! ### 9. Unsatisfied Customer **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about 800.com?** I was able to select my own number from a wide range of options and area codes **What do you dislike about 800.com?** Cost is way too high. I am not able to get desktop notifications. the app continuously freezes and does not work most times **Recommendations to others considering 800.com:** Keep in mind once your number is published, you will want to keep paying **What problems is 800.com solving and how is that benefiting you?** The client requested a professional phone number. I am not benefiting financially from this product. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review. As we continue to grow and improve, your feedback is very valuable to us. ### 10. Doesn’t work, zero customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Dan B. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about 800.com?** As of now there's nothing I like. I am happy I got a number I wanted **What do you dislike about 800.com?** I signed up once and it's never worked and I've never been able to get a hold of anybody to make it work **Recommendations to others considering 800.com:** Awful **What problems is 800.com solving and how is that benefiting you?** Can't receive calls, no one can leave a message, can't find any sort of customer support ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A45%3A21+-0500&secure%5Bsession_id%5D=d91819e9-9ae2-497d-a109-95ba55f913d0&secure%5Btoken%5D=06c24b8774c9f01a0db273116babd8e8b6d25332292dec0665b9bbcf58f70fe9&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Ecamm Live](https://www.g2.com/products/ecamm-live/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - 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Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **SMS Platform** - Reporting - Marketing Automation - White Label - API Integration - QR Codes **Compatibility - AI Voice Assistants** - Cross platform compatibility **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - 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