Compare NetSuite and Zoho CRM 
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
No pricing available
Free
NetSuite
Star Rating
(4,609)4.1 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NetSuiteZoho CRM
Star Rating
(2,893)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in ease of use, with users appreciating its intuitive interface and customization options. One user highlighted its "high customizability, extensive automation capabilities, and affordable, scalable pricing," making it a favorite among small businesses.
- Users say that NetSuite offers a robust ERP integration experience, allowing for a centralized system that streamlines operations. Reviewers noted, "NetSuite allows our company one central, streamlined ERP system for our employees to utilize," which is particularly beneficial for mid-market companies.
- According to verified reviews, Zoho CRM's customer support is rated higher, with users mentioning a helpful IT team for data and email customization. This support contributes to a smoother user experience, especially for those new to CRM systems.
- Reviewers mention that while NetSuite has powerful customization features, it can be challenging to set up. Users have pointed out configuration difficulties, which may require additional time and resources during the initial implementation phase.
- G2 reviewers highlight that Zoho CRM provides a great central hub for activity management, with one user stating, "A great central hub for all my activity." This feature is particularly appealing for small businesses looking to manage customer interactions efficiently.
- Users report that NetSuite's search functionality is a standout feature, allowing for quick access to information. One user mentioned, "I like that everything is online, so I can access my books anywhere, at any time," showcasing its effectiveness in providing timely information.
Pricing
Entry-Level Pricing
NetSuite
No pricing availableZoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
NetSuite
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.1
3,431
8.4
2,460
Ease of Use
7.5
3,889
8.3
2,479
Ease of Setup
6.5
2,575
8.0
1,250
Ease of Admin
7.4
1,907
8.0
1,019
Quality of Support
7.0
3,193
7.6
2,253
Has the product been a good partner in doing business?
7.4
1,894
8.0
995
Product Direction (% positive)
7.7
3,352
8.0
2,395
Features by Category
Sales Force Automation
7.6
541
8.5
1647
|
Verified
6.9
413
8.3
876
|
Verified
7.1
505
8.2
1566
|
Verified
7.2
511
8.2
1632
|
Verified
6.7
414
7.8
1186
|
Verified
7.0
451
8.4
671
|
Verified
7.4
472
7.9
1217
|
Verified
7.7
489
8.0
1209
|
Verified
7.2
449
8.2
1323
|
Verified
Marketing Automation
6.5
409
8.0
1343
|
Verified
6.5
411
7.9
1304
|
Verified
7.0
446
8.4
1538
|
Verified
6.6
389
7.9
1126
|
Verified
Customer Support
7.3
476
8.0
1201
|
Verified
6.8
441
7.9
1204
|
Verified
7.0
453
7.9
1236
|
Verified
6.3
405
7.8
1068
|
Verified
7.0
423
8.0
1113
|
Verified
Reporting & Analytics
7.7
546
8.2
1510
|
Verified
7.7
551
8.2
1559
|
Verified
7.0
442
8.1
1055
|
Verified
Mobile & Social
Feature Not Available
8.1
1082
|
Verified
Feature Not Available
8.0
1091
|
Verified
6.2
391
8.0
1201
|
Verified
Platform
8.0
554
8.1
865
|
Verified
7.7
531
8.1
838
|
Verified
8.0
562
8.4
857
|
Verified
7.5
431
8.1
647
|
Verified
7.9
514
7.8
547
|
Verified
7.3
493
8.1
718
|
Verified
7.9
546
8.4
845
|
Verified
7.5
505
8.1
661
|
Verified
Integration
7.7
528
8.3
651
|
Verified
7.3
477
8.1
640
|
Verified
7.3
423
8.0
600
|
Verified
Generative AI
6.8
114
8.2
180
Agentic AI - CRM
7.0
32
8.0
65
7.0
32
8.3
63
7.1
31
8.1
66
7.0
32
8.0
65
7.1
32
8.3
64
7.1
32
8.3
64
7.0
32
8.3
64
Core HR
7.9
86
Not enough data
7.1
85
Not enough data
7.6
91
Not enough data
7.1
76
Not enough data
7.6
73
Not enough data
7.2
70
Not enough data
Generative AI
6.9
16
Not enough data
Platform
8.0
228
Not enough data
7.6
199
Not enough data
7.3
157
Not enough data
8.3
230
Not enough data
7.6
222
Not enough data
7.6
186
Not enough data
7.9
218
Not enough data
7.9
218
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
General Ledger
8.3
1825
|
Verified
Not enough data
7.5
1535
|
Verified
Not enough data
8.2
1740
|
Verified
Not enough data
Accounts Receivable
7.8
1705
|
Verified
Not enough data
7.2
1472
|
Verified
Not enough data
6.8
1342
|
Verified
Not enough data
Accounts Payable
7.4
1501
|
Verified
Not enough data
7.6
1608
|
Verified
Not enough data
7.7
1599
|
Verified
Not enough data
Other Functionality
7.2
1364
|
Verified
Not enough data
7.1
1337
|
Verified
Not enough data
7.1
1335
|
Verified
Not enough data
7.4
1402
|
Verified
Not enough data
7.2
1329
|
Verified
Not enough data
7.5
1547
|
Verified
Not enough data
6.3
1035
|
Verified
Not enough data
6.7
1155
|
Verified
Not enough data
Reporting & Analytics
8.0
1706
|
Verified
Not enough data
7.7
1727
|
Verified
Not enough data
6.9
1374
|
Verified
Not enough data
7.6
1670
|
Verified
Not enough data
Platform
7.7
1639
|
Verified
Not enough data
7.6
1524
|
Verified
Not enough data
7.9
1649
|
Verified
Not enough data
7.2
1214
|
Verified
Not enough data
7.8
1623
|
Verified
Not enough data
7.5
1475
|
Verified
Not enough data
Integration
7.8
1651
|
Verified
Not enough data
7.3
1415
|
Verified
Not enough data
7.3
1304
|
Verified
Not enough data
Cash Flow
7.2
885
|
Verified
Not enough data
7.8
972
|
Verified
Not enough data
7.9
981
|
Verified
Not enough data
Budgeting & Forecasting
6.9
1374
|
Verified
Not enough data
7.6
975
|
Verified
Not enough data
6.8
812
|
Verified
Not enough data
7.5
954
|
Verified
Not enough data
Revenue
7.5
895
|
Verified
Not enough data
7.4
865
|
Verified
Not enough data
6.9
781
Not enough data
Payroll
6.6
787
|
Verified
Not enough data
6.5
789
Not enough data
6.5
808
|
Verified
Not enough data
7.3
943
|
Verified
Not enough data
AI
5.8
307
Not enough data
6.0
305
Not enough data
6.0
310
Not enough data
5.7
303
Not enough data
5.8
312
Not enough data
5.4
303
Not enough data
6.2
326
Not enough data
6.2
309
Not enough data
6.1
315
Not enough data
5.8
303
Not enough data
Mobile Applications - Accounting
6.2
226
Not enough data
6.1
226
Not enough data
5.9
228
Not enough data
5.2
224
Not enough data
6.1
223
Not enough data
6.6
231
Not enough data
Agentic AI - Accounting
5.6
97
Not enough data
General Ledger
8.3
1825
|
Verified
Not enough data
7.5
1535
|
Verified
Not enough data
8.2
1740
|
Verified
Not enough data
Accounts Receivable
7.8
1705
|
Verified
Not enough data
7.2
1472
|
Verified
Not enough data
6.8
1342
|
Verified
Not enough data
Accounts Payable
7.4
1501
|
Verified
Not enough data
7.6
1608
|
Verified
Not enough data
7.7
1599
|
Verified
Not enough data
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Billing
7.7
92
Not enough data
7.7
92
Not enough data
7.4
91
Not enough data
6.2
75
Not enough data
Dunning
7.4
82
Not enough data
6.6
71
Not enough data
6.6
71
Not enough data
Performance
7.0
75
Not enough data
6.4
84
Not enough data
6.3
77
Not enough data
Reporting
6.7
65
Not enough data
7.3
73
Not enough data
7.6
77
Not enough data
Agentic AI - Subscription Billing
5.9
11
Not enough data
6.3
10
Not enough data
6.3
10
Not enough data
6.5
9
Not enough data
Revenue Recognition
7.8
336
Not enough data
7.7
310
Not enough data
7.6
293
Not enough data
7.7
287
Not enough data
7.3
284
Not enough data
Revenue Performance
7.4
297
Not enough data
7.1
264
Not enough data
7.5
300
Not enough data
7.0
296
Not enough data
6.9
257
Not enough data
Revenue Optimization
7.1
285
Not enough data
6.5
248
Not enough data
6.8
248
Not enough data
6.9
250
Not enough data
Integration
8.0
316
Not enough data
6.8
269
Not enough data
7.1
259
Not enough data
7.3
269
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Accounting
8.6
80
|
Verified
Not enough data
7.7
72
|
Verified
Not enough data
7.4
69
|
Verified
Not enough data
8.3
74
|
Verified
Not enough data
7.7
59
|
Verified
Not enough data
7.5
60
|
Verified
Not enough data
7.7
53
|
Verified
Not enough data
7.9
52
|
Verified
Not enough data
7.4
51
|
Verified
Not enough data
7.8
59
|
Verified
Not enough data
Inventory & Warehouse
7.6
69
|
Verified
Not enough data
7.3
66
|
Verified
Not enough data
7.8
58
|
Verified
Not enough data
7.5
58
|
Verified
Not enough data
7.8
63
|
Verified
Not enough data
Purchasing
7.4
55
|
Verified
Not enough data
8.3
68
|
Verified
Not enough data
7.5
54
|
Verified
Not enough data
7.9
63
|
Verified
Not enough data
Sales & Marketing
7.7
56
|
Verified
Not enough data
7.2
43
|
Verified
Not enough data
7.9
60
|
Verified
Not enough data
7.4
56
|
Verified
Not enough data
7.9
57
|
Verified
Not enough data
7.2
58
|
Verified
Not enough data
Manufacturing
7.1
41
|
Verified
Not enough data
7.5
46
|
Verified
Not enough data
7.3
44
|
Verified
Not enough data
7.6
47
|
Verified
Not enough data
7.1
40
|
Verified
Not enough data
7.2
37
|
Verified
Not enough data
Quality Management
6.8
39
|
Verified
Not enough data
7.1
37
|
Verified
Not enough data
6.9
39
|
Verified
Not enough data
6.7
39
|
Verified
Not enough data
Distribution
7.3
51
|
Verified
Not enough data
7.4
51
|
Verified
Not enough data
7.5
48
|
Verified
Not enough data
HR
7.0
37
|
Verified
Not enough data
7.2
38
|
Verified
Not enough data
6.9
34
|
Verified
Not enough data
Generative AI
5.4
9
Not enough data
5.6
9
Not enough data
Agentic AI - Discrete ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
8.1
185
|
Verified
Not enough data
7.3
158
|
Verified
Not enough data
7.3
158
|
Verified
Not enough data
8.0
177
|
Verified
Not enough data
7.4
150
|
Verified
Not enough data
7.4
156
|
Verified
Not enough data
7.2
139
|
Verified
Not enough data
7.4
145
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
Inventory
7.7
186
|
Verified
Not enough data
7.5
176
|
Verified
Not enough data
7.6
170
|
Verified
Not enough data
7.1
155
|
Verified
Not enough data
7.4
163
|
Verified
Not enough data
Warehousing
7.8
181
|
Verified
Not enough data
7.5
163
|
Verified
Not enough data
7.3
141
|
Verified
Not enough data
Purchasing
7.2
146
|
Verified
Not enough data
8.3
190
|
Verified
Not enough data
7.5
164
|
Verified
Not enough data
8.0
181
|
Verified
Not enough data
Sales & Marketing
7.8
158
|
Verified
Not enough data
7.2
128
|
Verified
Not enough data
8.1
180
|
Verified
Not enough data
7.5
179
|
Verified
Not enough data
7.5
165
|
Verified
Not enough data
7.3
175
|
Verified
Not enough data
Assembly
7.1
149
|
Verified
Not enough data
6.6
134
|
Verified
Not enough data
6.7
125
|
Verified
Not enough data
Logistics
7.6
164
|
Verified
Not enough data
7.3
146
|
Verified
Not enough data
7.7
165
|
Verified
Not enough data
7.0
135
|
Verified
Not enough data
7.5
146
|
Verified
Not enough data
HR
6.6
110
|
Verified
Not enough data
7.0
105
|
Verified
Not enough data
6.5
104
|
Verified
Not enough data
Generative AI
6.1
40
Not enough data
6.1
40
Not enough data
Agentic AI - Distribution ERP
6.1
12
Not enough data
6.8
12
Not enough data
6.4
12
Not enough data
Accounting
7.4
612
|
Verified
Not enough data
7.3
602
|
Verified
Not enough data
8.0
656
|
Verified
Not enough data
7.0
605
|
Verified
Not enough data
7.0
561
|
Verified
Not enough data
8.1
685
|
Verified
Not enough data
7.8
649
|
Verified
Not enough data
8.0
653
|
Verified
Not enough data
7.4
579
|
Verified
Not enough data
7.5
603
|
Verified
Not enough data
7.6
613
|
Verified
Not enough data
7.3
554
|
Verified
Not enough data
7.5
606
|
Verified
Not enough data
7.4
539
|
Verified
Not enough data
7.4
504
|
Verified
Not enough data
7.4
508
|
Verified
Not enough data
7.2
520
|
Verified
Not enough data
7.6
556
|
Verified
Not enough data
Back Office
7.3
561
|
Verified
Not enough data
7.2
525
|
Verified
Not enough data
6.8
462
|
Verified
Not enough data
7.1
509
|
Verified
Not enough data
7.3
524
|
Verified
Not enough data
6.6
457
|
Verified
Not enough data
6.6
439
|
Verified
Not enough data
7.8
635
|
Verified
Not enough data
7.1
500
|
Verified
Not enough data
6.4
420
|
Verified
Not enough data
6.8
461
|
Verified
Not enough data
7.2
490
|
Verified
Not enough data
6.5
441
|
Verified
Not enough data
6.3
428
|
Verified
Not enough data
Front Office
6.6
445
|
Verified
Not enough data
6.6
448
|
Verified
Not enough data
6.8
463
|
Verified
Not enough data
7.1
510
|
Verified
Not enough data
6.7
457
|
Verified
Not enough data
6.3
408
|
Verified
Not enough data
6.2
425
|
Verified
Not enough data
6.9
505
|
Verified
Not enough data
6.7
468
|
Verified
Not enough data
6.7
473
|
Verified
Not enough data
7.1
520
|
Verified
Not enough data
7.0
516
|
Verified
Not enough data
6.1
406
|
Verified
Not enough data
6.4
424
|
Verified
Not enough data
6.4
424
|
Verified
Not enough data
6.7
446
|
Verified
Not enough data
Integration
7.1
521
|
Verified
Not enough data
7.7
585
|
Verified
Not enough data
7.4
537
|
Verified
Not enough data
Logistics
7.3
543
|
Verified
Not enough data
6.8
476
|
Verified
Not enough data
6.7
480
|
Verified
Not enough data
7.1
518
|
Verified
Not enough data
7.2
540
|
Verified
Not enough data
7.1
541
|
Verified
Not enough data
6.9
466
|
Verified
Not enough data
6.8
463
|
Verified
Not enough data
7.3
515
|
Verified
Not enough data
7.0
481
|
Verified
Not enough data
Platform
7.8
625
|
Verified
Not enough data
7.2
485
|
Verified
Not enough data
7.3
524
Not enough data
7.6
591
|
Verified
Not enough data
8.0
606
|
Verified
Not enough data
7.7
571
|
Verified
Not enough data
Production
7.1
452
|
Verified
Not enough data
6.4
425
|
Verified
Not enough data
6.6
432
|
Verified
Not enough data
6.5
405
|
Verified
Not enough data
6.7
416
|
Verified
Not enough data
6.4
395
|
Verified
Not enough data
6.5
421
|
Verified
Not enough data
6.6
409
|
Verified
Not enough data
6.4
394
|
Verified
Not enough data
6.3
385
|
Verified
Not enough data
6.3
393
|
Verified
Not enough data
6.6
420
|
Verified
Not enough data
Reporting & Analytics
7.7
621
|
Verified
Not enough data
7.7
590
|
Verified
Not enough data
7.6
533
|
Verified
Not enough data
Generative AI
5.9
256
Not enough data
5.9
254
Not enough data
Agentic AI - ERP Systems
5.8
117
Not enough data
Accounting
8.4
130
Not enough data
7.7
120
Not enough data
7.7
121
Not enough data
8.4
128
Not enough data
7.8
113
Not enough data
8.0
113
Not enough data
7.8
119
Not enough data
7.8
117
Not enough data
7.7
122
Not enough data
7.7
106
Not enough data
7.6
115
Not enough data
7.9
131
Not enough data
Agentic AI - Project-Based ERP
6.3
21
Not enough data
6.8
21
Not enough data
Project Management
7.5
101
Not enough data
7.8
105
Not enough data
7.6
109
Not enough data
7.9
118
Not enough data
7.5
113
Not enough data
7.2
100
Not enough data
7.4
104
Not enough data
Sales & Marketing
7.9
113
Not enough data
7.9
114
Not enough data
8.0
108
Not enough data
7.6
115
Not enough data
7.8
104
Not enough data
HR
7.3
105
Not enough data
7.7
103
Not enough data
7.4
105
Not enough data
Procurement
7.9
99
Not enough data
8.2
121
Not enough data
7.3
101
Not enough data
7.6
105
Not enough data
7.6
105
Not enough data
Content Management
7.8
104
Not enough data
7.5
98
Not enough data
7.4
91
Not enough data
7.3
91
Not enough data
7.6
91
Not enough data
7.7
99
Not enough data
Analytics
7.8
93
Not enough data
7.7
99
Not enough data
7.4
98
Not enough data
Generative AI
6.7
50
Not enough data
6.7
50
Not enough data
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Administration
8.1
24
Not enough data
8.0
19
Not enough data
7.8
24
Not enough data
7.2
23
Not enough data
8.0
23
Not enough data
Donor Management
7.5
14
Not enough data
7.7
18
Not enough data
7.2
18
Not enough data
7.7
18
Not enough data
Interoperability
7.9
16
Not enough data
7.7
17
Not enough data
7.6
18
Not enough data
Constituent Management
8.0
22
|
Verified
Not enough data
7.3
21
|
Verified
Not enough data
7.3
19
|
Verified
Not enough data
Marketing Automation
6.1
21
|
Verified
Not enough data
7.3
21
|
Verified
Not enough data
7.3
22
|
Verified
Not enough data
6.9
21
Not enough data
Workflow Automation
6.8
19
|
Verified
Not enough data
7.4
22
|
Verified
Not enough data
6.6
20
|
Verified
Not enough data
Reporting & Analytics
8.4
26
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.5
24
|
Verified
Not enough data
Integrations
8.5
27
|
Verified
Not enough data
7.5
17
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
7.4
20
|
Verified
Not enough data
Agentic AI - Nonprofit CRM
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Bill Generation
7.5
605
Not enough data
7.4
551
Not enough data
7.3
543
Not enough data
Bill Processing
7.3
552
Not enough data
7.3
553
Not enough data
7.5
590
Not enough data
Integration
8.0
630
Not enough data
7.7
612
Not enough data
7.8
586
Not enough data
Agentic AI - Billing
5.2
69
Not enough data
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Headless Commerce
6.8
78
Not enough data
7.2
85
Not enough data
7.1
83
Not enough data
7.2
101
Not enough data
7.3
88
Not enough data
Generative AI
6.6
46
Not enough data
6.7
46
Not enough data
Agentic AI - E-Commerce Platforms
7.4
18
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
7.4
18
Not enough data
7.2
18
Not enough data
7.7
18
Not enough data
Merchandising/Marketing
6.3
216
Not enough data
6.8
230
Not enough data
6.7
225
Not enough data
6.7
217
Not enough data
6.0
187
Not enough data
6.5
197
Not enough data
6.4
176
Not enough data
Product Catalog
7.5
216
Not enough data
7.4
206
Not enough data
7.5
218
Not enough data
7.0
173
Not enough data
Order Process
7.4
217
Not enough data
7.3
218
Not enough data
7.2
221
Not enough data
7.7
225
Not enough data
8.1
233
Not enough data
7.4
222
Not enough data
8.0
224
Not enough data
7.5
190
Not enough data
Multi-Channel Support
7.0
189
Not enough data
6.5
182
Not enough data
6.3
159
Not enough data
7.1
193
Not enough data
6.5
164
Not enough data
6.8
149
Not enough data
7.4
185
Not enough data
Platform
7.3
199
Not enough data
7.6
220
Not enough data
7.3
203
Not enough data
7.8
214
Not enough data
7.6
226
Not enough data
8.3
204
Not enough data
7.4
165
Not enough data
8.2
198
Not enough data
7.2
178
Not enough data
7.3
162
Not enough data
7.6
191
Not enough data
8.0
219
Not enough data
Generative AI
6.9
9
Not enough data
6.1
9
Not enough data
Before the Job
6.4
22
Not enough data
5.9
21
Not enough data
7.1
20
Not enough data
6.2
20
Not enough data
On the Job
6.6
21
Not enough data
6.3
20
Not enough data
5.6
21
Not enough data
6.0
21
Not enough data
6.7
21
Not enough data
After the Job
7.5
23
Not enough data
7.4
22
Not enough data
7.2
23
Not enough data
6.7
22
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
Not enough data
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Predictive Analytics
Not enough data
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Sales Management
Not enough data
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Financial Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Procurement - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Human Resources - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Citizen Services - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Compliance & Audit - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Data & Analytics - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NetSuite and Zoho CRM are categorized as CRM
Unique Categories
NetSuite is categorized as UKG Marketplace, Distribution ERP, Discrete ERP, Subscription Billing, Revenue Management, Project-Based ERP, ERP Systems, Nonprofit Accounting, Donor Management, Nonprofit CRM, Core HR, Billing, Accounting, E-Commerce Platforms, Field Service Management, and Government ERP
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
NetSuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
7.4%
Accounting
7.4%
Retail
4.9%
Non-Profit Organization Management
4.8%
Other
65.7%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
Is NetSuite an accounting software?
4 Comments
KM
In my opinion is the best software for Accounting.Read more
How do I pull financials for the same period year over year
3 Comments
KH
Run the report you want, hit 'customize', select edit columns along the top grey bar, expand "Financial" under the Add Fields menu, drag and drop "Amount"...Read more
How can I have my invoices send out automatically?
3 Comments
LW
We use Advanced Billing to establish billing schedules which allow you to specify a number a variables for billing purposes. For example, we offer a number...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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